Customer Success Manager jobs at Asana - 43 jobs

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Principal Customer Success Manager to join our Digital Media team. In this role, you will work with our customers to build strong partnerships, drive adoption of our emerging solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness, and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire multifaceted, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: Be accountable for Customer's overall success with Adobe, including renewal readiness, utilization of Adobe solutions, customer health, and satisfaction Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap. Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals. Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process. Identify Customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies. Serve as the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem. Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer's success. What you need to succeed: Bachelor's Degree and/or relevant work experience 10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.) Passion for driving customer success and measurable outcomes Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level Exceptional interpersonal, presentation, and communication skills, both verbal and written Ability to prioritize, multi-task, and perform under pressure Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships Existing knowledge of software in digital marketing and/or digital media space Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners Validated experience with account planning & customer success plans Effective at leading executive C-level discussions, presentations, meetings, and workshops Flexibility to travel (approx. 20%) Get to know the team: With Adobe's rich heritage in content creation tools, Adobe is uniquely positioned to deliver an integrated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel.If you're looking to make an impact, Adobe's the place! Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the substantial benefits we offer.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on ‘Best Companies' lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $171,900 -- $289,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.In California, the pay range for this position is $200,200 - $289,900 In New York, the pay range for this position is $200,200 - $289,900 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity: Join us for an outstanding opportunity as a Senior Customer Success Manager, committed to enhancing the utilization of Adobe Express and Firefly among Adobe's Enterprise clients. Adobe Express embodies a fresh wave of Adobe creativity, enabling ordinary communicators to craft influential content. This cloud-centric web and mobile platform is widely adopted by businesses, marketing teams, non-profits, schools, and office professionals. For further details, visit ************************** With Adobe Firefly, creative teams can harness the capabilities of Generative AI to automate repetitive tasks, expedite video production, and optimize their creative workflows. Explore further at ************************** Collaborate with leaders to introduce Adobe Express and Firefly in top companies. Collaborate with different Adobe teams to bring value, increase awareness, and pinpoint growth opportunities. What You'll Do: * Serve as primary contact post-sale, develop success plans, and maintain clear communication with all parties. * Collaborate closely with senior account partners to successfully carry out the client's strategy and roadmap. * Uncover possibilities for Adobe Express and Firefly to streamline workflows, foster creativity, and improve efficiency. * Demonstrate the specific value proposition of each solution, showcasing how they integrate seamlessly with the Adobe ecosystem including Creative Cloud, Stock, Fonts, and Libraries. * Deliver an outstanding customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals. * Partner with Customer Success & Strategy Specialists to develop targeted adoption strategies and drive active user engagement within customer organizations. * Develop and deliver compelling product demos that resonate with customer needs, moving beyond features to showcase real-world impact. * Serve as the voice of the customer internally at Adobe - sharing strategic use cases, process improvements, and asks back into the internal ecosystem. * Encourage innovation and thought leadership by sharing resources and new ways your customers can use Adobe emerging solutions to accelerate and advance their creative process. What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of related customer-facing experience in technology success or services (Customer Success, Consulting, Business Development, etc.) Building/creative industry experience a plus * Demonstrated efficiency in managing a portfolio of large, complex, and strategic enterprise customer accounts at a senior level * Deep understanding of the challenges and opportunities faced by enterprise visual communicators * Outstanding interpersonal, presentation, and communication skills, both verbal and written * Strong relationship-building abilities, adept at securing consensus and encouraging trust with both customers and internal partners * Existing knowledge of software in digital marketing and/or digital media space * Expert at program management within large organizations, helping to inspire change across groups by engaging key partners * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions, presentations, meetings, and workshops * Flexibility to travel (approx. 20%) Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $161,700 - $234,150 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity: Join us for an outstanding opportunity as a Senior Customer Success Manager, committed to enhancing the utilization of Adobe Express and Firefly among Adobe's Enterprise clients. Adobe Express embodies a fresh wave of Adobe creativity, enabling ordinary communicators to craft influential content. This cloud-centric web and mobile platform is widely adopted by businesses, marketing teams, non-profits, schools, and office professionals. For further details, visit ************************** With Adobe Firefly, creative teams can harness the capabilities of Generative AI to automate repetitive tasks, expedite video production, and optimize their creative workflows. Explore further at ************************** Collaborate with leaders to introduce Adobe Express and Firefly in top companies. Collaborate with different Adobe teams to bring value, increase awareness, and pinpoint growth opportunities. What You'll Do: Serve as primary contact post-sale, develop success plans, and maintain clear communication with all parties. Collaborate closely with senior account partners to successfully carry out the client's strategy and roadmap. Uncover possibilities for Adobe Express and Firefly to streamline workflows, foster creativity, and improve efficiency. Demonstrate the specific value proposition of each solution, showcasing how they integrate seamlessly with the Adobe ecosystem including Creative Cloud, Stock, Fonts, and Libraries. Deliver an outstanding customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals. Partner with Customer Success & Strategy Specialists to develop targeted adoption strategies and drive active user engagement within customer organizations. Develop and deliver compelling product demos that resonate with customer needs, moving beyond features to showcase real-world impact. Serve as the voice of the customer internally at Adobe - sharing strategic use cases, process improvements, and asks back into the internal ecosystem. Encourage innovation and thought leadership by sharing resources and new ways your customers can use Adobe emerging solutions to accelerate and advance their creative process. What you need to succeed: Bachelor's Degree and/or relevant work experience 10+ years of related customer-facing experience in technology success or services (Customer Success, Consulting, Business Development, etc.) Building/creative industry experience a plus Demonstrated efficiency in managing a portfolio of large, complex, and strategic enterprise customer accounts at a senior level Deep understanding of the challenges and opportunities faced by enterprise visual communicators Outstanding interpersonal, presentation, and communication skills, both verbal and written Strong relationship-building abilities, adept at securing consensus and encouraging trust with both customers and internal partners Existing knowledge of software in digital marketing and/or digital media space Expert at program management within large organizations, helping to inspire change across groups by engaging key partners Validated experience with account planning & customer success plans Effective at leading executive C-level discussions, presentations, meetings, and workshops Flexibility to travel (approx. 20%) Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.In California, the pay range for this position is $161,700 - $234,150 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: Austin, TX About the Department Customer Success at Cloudflare is focused on customer adoption and value realization of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business goals and objectives. We are proactively driven to fully understand their WHY so that we can articulate WHAT we can do to help to ensure full value and outcomes from Cloudflare Solutions and Products. The Customer Success Teams consist of Customer Success Managers and Customer Solutions Engineers to proactively engage with customer needs to help accelerate the outcomes that our customers are looking to achieve. The Customer Success Team works closely across all of the Cloudflare Team particularly with Account Executives, Business Development Representatives, Solution Engineers, Product and Sales Operations to help our customers adopt Cloudflare and create great Internet-enabled experiences. We are One Team. What you'll do… This is a critical role where you will be responsible for ensuring the success of Cloudflare's customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. Our mission is to deliver great customer outcomes and also growth of adoption and utilization of Cloudflare solutions. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention and growth of your book of business; this is driven through demonstrating the value the products and services provide to the customer's business via quarterly reviews and understanding what next and at what time based upon your customers needs and goals. Ideally we are looking for applications who can show demonstrable experience of at least 3+ years partnering with multinational customers driving Digital and / or Network transformation at scale and at pace. Additional responsibilities will include: Be a Trusted Advisor to your customers Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion Develop and maintain long-term relationships with stakeholders in your account portfolio Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals Manage customer feedback and product needs by providing feature requests to internal partner teams Able to demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services Expected up to 50% travel for customer visits Examples of desirable skills, knowledge and experience Bachelor's degree and / or other professional qualification 3+ years of experience in a Customer Success/Account Management role Understanding of SAAS / SASE / Cloud Applications landscape Strong understanding of or willing to learn about computer networking and “how the internet works” with network security a plus Experience in cloud security and/or performance industries preferred Experience with project management, account portfolio planning, Cloud implementation and prioritization Ability to prioritize, multi-task, and perform effectively under pressure Strong interpersonal communication skills (verbal, written and video call) as well as organizational skills Track record of successful planning and execution of Executive Business Reviews Commercial acumen and awareness to drive successful outcomes Compensation Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available location: Munich, Germany What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in German and English (verbal and written) Bachelor's degree required, Master's degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and “how the internet works” Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: Austin, TX About the Department Customer Success at Cloudflare is focused on customer adoption and value realization of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business goals and objectives. We are proactively driven to fully understand their WHY so that we can articulate WHAT we can do to help to ensure full value and outcomes from Cloudflare Solutions and Products. The Customer Success Teams consist of Customer Success Managers and Customer Solutions Engineers to proactively engage with customer needs to help accelerate the outcomes that our customers are looking to achieve. The Customer Success Team works closely across all of the Cloudflare Team particularly with Account Executives, Business Development Representatives, Solution Engineers, Product and Sales Operations to help our customers adopt Cloudflare and create great Internet-enabled experiences. What you'll do… This is a critical role where you will be responsible for ensuring the success of Cloudflare's customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. Our mission is to deliver great customer outcomes and also growth of adoption and utilization of Cloudflare solutions. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention and growth of your book of business; this is driven through demonstrating the value the products and services provide to the customer's business via quarterly reviews and understanding what next and at what time based upon your customers needs and goals. Ideally we are looking for applications who can show demonstrable experience of at least 3+ years partnering with multinational customers driving Digital and / or Network transformation at scale and at pace. Additional responsibilities will include: Be a Trusted Advisor to your customers, Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion, Develop and maintain long-term relationships with stakeholders in your account portfolio, Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals, Manage customer feedback and product needs by providing feature requests to internal partner teams, Able to demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services, Expected up to 50% travel for customer visits. Examples of desirable skills, knowledge and experience Bachelor's degree and / or other professional qualification, 3+ years of experience in a Customer Success/Account Management role, Understanding of SAAS / SASE / Cloud Applications landscape, Strong understanding of or willing to learn about computer networking and “how the internet works” with network security a plus, Experience in cloud security and/or performance industries preferred, Experience with project management, account portfolio planning, Cloud implementation and prioritization, Ability to prioritize, multi-task, and perform effectively under pressure, Strong interpersonal communication skills (verbal, written and video call) as well as organizational skills, Track record of successful planning and execution of Executive Business Reviews, Commercial acumen and awareness to drive successful outcomes. Compensation Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: Austin, TX About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's largest Territory Mid-Market customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer's business via quarterly reviews. Additional responsibilities will include Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Examples of desirable skills, knowledge and experience Bachelor's degree required. 3+ years of experience in cloud security in a customer-facing role with a technical background preferred. Strong understanding of computer networking, cloud security, and “how the internet works.” Knowledge of application, server, and network security is highly desirable. Strong relationship-building skills and experience working with high value enterprise-level customers. Proficiency in project management and organizational skills, with a proven ability to prioritize and multitask in a dynamic environment. Excellent interpersonal communication (both verbal and written) and presentation skills. Ability to analyze data to identify trends and insights for customer engagement. Familiarity with Gainsight is a plus. Proven track record in planning and executing successful Business Reviews. High degree of empathy and a customer-centric mindset to ensure the customer's success and satisfaction. Compensation Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: Austin, TX About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! About the Department Customer Success at Cloudflare is focused on customer adoption and value realization of Cloudflare solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business goals and objectives. We are proactively driven to fully understand their “why” so that we can articulate what we can do to help to ensure full value and outcomes from Cloudflare Solutions and Products. The Customer Success Teams consist of Customer Success Managers and Customer Solutions Engineers to proactively engage with customer needs to help accelerate the outcomes that our customers are looking to achieve. The Customer Success Team works closely across all of the Cloudflare Team particularly with Account Executives, Solution Engineers, Product, Marketing, Support, Professional Services and Operations to help our customers adopt Cloudflare and create great Internet-enabled experiences. What you'll do As the leader of one of the Customer Success Manager teams in the U.S., you will be responsible for ensuring the success of our customers by investing in the development of our Customer Success Managers. You will bring strong relationship-building experience, deep technical and product knowledge, leadership and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will empower the team to deliver customer outcomes and grow adoption and utilization of Cloudflare solutions. Additional responsibilities will include: Lead and mentor a team of Customer Success Managers, providing guidance and support to ensure successful client engagements. Develop and execute strategies to drive customer adoption, retention, and satisfaction across all solution areas. Collaborate with Sales, Product Management, and Engineering teams to align customer success initiatives with business objectives. Establish and track key performance metrics to evaluate team performance and identify areas for improvement. Act as a point of escalation for complex customer issues, working closely with internal teams to ensure timely resolution. Foster a culture of continuous learning and development within the customer success team. Stay informed about industry trends and best practices in customer success, and incorporate insights into team strategies. Be the voice of the customer and your team, leveraging your expertise to inform product development through strong partnerships with product and engineering teams. Examples of desirable skills, knowledge and experience 5+ years of experience in customer success in a related industry 3+ years of experience in a leadership or management role, preferably collaborating with internal and external technical stakeholders Experience working with CTOs, CISOs and CIOs at large multinational/enterprise companies Proven leader and motivator with experience building and leading growing customer success organizations Experience serving in a CSP (Cloud Service Platform), Security and Networking company will be a huge plus Experience supporting organizations with complex team structures and architectures Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders Proven track record of driving customer success and achieving business outcomes Experience working with cross-functional teams to deliver solutions that meet customer needs Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities Compensation Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Amsterdam About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's largest Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. Additional responsibilities will include Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Examples of desirable skills, knowledge and experience Strong communication skills in English (verbal and written), Dutch would be a plus Bachelor's degree required. 7+ years of experience in cloud security in a customer-facing role with a technical background preferred. Strong understanding of computer networking, cloud security, and “how the internet works.” Knowledge of application, server, and network security is highly desirable. Strong relationship-building skills and experience working with high value enterprise-level customers. Proficiency in project management and organizational skills, with a proven ability to prioritize and multitask in a dynamic environment. Excellent interpersonal communication (both verbal and written) and presentation skills. Ability to analyze data to identify trends and insights for customer engagement. Familiarity with Gainsight as plus. Proven track record in planning and executing successful Business Reviews. High degree of empathy and a customer-centric mindset to ensure the customer's success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: Austin, TX, NYC, Atlanta, GA About the Department Customer Success at Cloudflare is focused on customer adoption and value realization of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business goals and objectives. We are proactively driven to fully understand their WHY so that we can articulate WHAT we can do to help to ensure full value and outcomes from Cloudflare Solutions and Products. The Customer Success Teams consist of Customer Success Managers and Customer Solutions Engineers to proactively engage with customer needs to help accelerate the outcomes that our customers are looking to achieve. The Customer Success Team works closely across all of the Cloudflare Team particularly with Account Executives, Business Development Representatives, Solution Engineers, Product and Sales Operations to help our customers adopt Cloudflare and create great Internet-enabled experiences. What you'll do… This is a critical role where you will be responsible for ensuring the success of Cloudflare's customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. Our mission is to deliver great customer outcomes and also growth of adoption and utilization of Cloudflare solutions. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention and growth of your book of business; this is driven through demonstrating the value the products and services provide to the customer's business via quarterly reviews and understanding what next and at what time based upon your customers needs and goals. Ideally we are looking for applications who can show demonstrable experience of at least 3+ years partnering with multinational customers driving Digital and / or Network transformation at scale and at pace. Additional responsibilities will include: Be a Trusted Advisor to your customers, Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion, Develop and maintain long-term relationships with stakeholders in your account portfolio, Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals, Manage customer feedback and product needs by providing feature requests to internal partner teams, Able to demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services, Expected up to 50% travel for customer visits. Examples of desirable skills, knowledge and experience Bachelor's degree and / or other professional qualification, 3+ years of experience in a Customer Success/Account Management role, Understanding of SAAS / SASE / Cloud Applications landscape, Strong understanding of or willing to learn about computer networking and “how the internet works” with network security a plus, Experience in cloud security and/or performance industries preferred, Experience with project management, account portfolio planning, Cloud implementation and prioritization, Ability to prioritize, multi-task, and perform effectively under pressure, Strong interpersonal communication skills (verbal, written and video call) as well as organizational skills, Track record of successful planning and execution of Executive Business Reviews, Commercial acumen and awareness to drive successful outcomes. Compensation Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. For New York City based hires: Estimated annual salary of $120,000.00 to $146,000.00 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Join our “DevOps for Content” revolution, where we partner with global brands and agencies to transform their end-to-end creative workflows-from ideation through activation-to unlock the GenAI-powered Content Supply Chain. As a Manager, Firefly Customer Engagement, you will lead, mentor, and encourage a team of AI Engagement Managers-our customer-embedded strategists and product owners-who develop and realize customers' GenAI transformation journeys. Your team operates at the intersection of product, engineering, enterprise consulting, and client advocacy, ensuring fast, iterative value realization that drives adoption, growth, and trust. This role calls for an encouraging people leader who balances mentorship with hands-on engagement. You'll serve as the ultimate advocate for your team and customers. You will support AI Engagement Managers to deliver value quickly. You will build long-term executive relationships and ensure the customer's voice drives Adobe Firefly's product innovation. If you are passionate about cultivating top consulting talent, scaling GenAI adoption, and translating bold ideas into measurable outcomes, this is your stage. What You'll DoTeam Leadership Recruit, mentor, and empower a high-performing group of AI Engagement Managers. Foster an environment dedicated to customer obsession, product ownership, and continuous learning, centered on GenAI and Adobe Firefly. Act as mentor and sponsor-guiding AI Engagement Managers on executive presence, value realization, and scalable playbooks. Champion career development and encourage your colleagues to set the standard across every engagement. Customer Engagement & Program Delivery Oversee and steer large-scale enterprise programs focused on Firefly and GenAI adoption. Ensure your team applies Forward Deployed Engineering principles-rapid prototyping, iterative feedback, and agile collaboration with customers. Act as the executive contact and trusted advisor for strategic customers managing critical issues. Reinforce a culture of measurable impact-every engagement tied to business value and ARR growth. Strategic Leadership & Partnerships Partner with Product, Engineering, and Customer Success to translate field insights into Firefly's roadmap. Lead your team to pilot new features and best practices-accelerating adoption and shaping Adobe's GenAI delivery standards. Represent your team in executive reviews, customer workshops, and cross-functional forums, elevating Firefly's role in the enterprise GenAI market. Thought Leadership Stay current on GenAI, creative automation, and progress within the content management process. Enable knowledge sharing across teams, embedding lessons learned into reusable playbooks and scaling innovation across engagements. Advocate for guidelines in customer engagement, consulting excellence, and the integration of generative AI both inside and outside Adobe. What You Bring 8+ years in digital strategy, enterprise consulting, or AI/ML roles; 2+ years in people leadership or team management. Proven ability to lead customer-facing consulting talent-guiding high-potential Engagement Managers to elevate impact and executive presence. Deep understanding of GenAI, Adobe Firefly, and first- and third-party AI models, with the ability to translate concepts into business value. Experience delivering enterprise-scale digital transformation or AI adoption programs with measurable impact. Familiarity with Adobe Creative Cloud, Firefly, and GenStudio Modules; Adobe Experience Cloud knowledge is a plus. Expertise in scaled agile delivery methodologies and tools (Jira, Workfront, Confluence, Miro or equivalent experience). Exceptional communication and executive influence-capable of simplifying complexity and driving alignment at the C-suite level. Flexible, adaptable, and energized by fast-paced, high-growth environments. Willingness to travel up to 30% for customer and team engagement. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $147,100 -- $243,050 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $167,900 - $243,050 In New York, the pay range for this position is $167,900 - $243,050 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice Dec 19 2025 12:00 AM If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Join our “DevOps for Content” revolution, where we partner with global brands and agencies to transform their end-to-end creative workflows-from ideation through activation-to unlock the GenAI-powered Content Supply Chain. As a Manager, Firefly Customer Engagement, you will lead, mentor, and inspire a team of AI Engagement Managers-our customer-embedded strategists and product owners-who shape and realize customers' GenAI transformation journeys. Your team operates at the intersection of product, engineering, enterprise consulting, and client advocacy, ensuring fast, iterative value realization that drives adoption, growth, and trust. This role calls for an inspiring people leader who balances mentorship with hands-on engagement. You'll serve as the ultimate advocate for your team and your customers-empowering your AI Engagement Managers to deliver value at speed, building long-term executive relationships, and ensuring the voice of the customer fuels Adobe Firefly's product innovation. If you are passionate about cultivating top consulting talent, scaling GenAI adoption, and translating bold ideas into measurable outcomes, this is your stage. What You'll DoTeam Leadership Recruit, coach, and empower a high-performing team of AI Engagement Managers. Create a culture of customer obsession, product ownership, and continuous learning, centered on GenAI and Adobe Firefly. Act as mentor and sponsor-guiding AI Engagement Managers on executive presence, value realization, and scalable playbooks. Champion career development and inspire your team to raise the bar across every engagement. Customer Engagement & Program Delivery Oversee and steer large-scale enterprise programs focused on Firefly and GenAI adoption. Ensure your team applies Forward Deployed Engineering principles-rapid prototyping, iterative feedback, and agile collaboration with customers. Act as the executive escalation point and trusted advisor for strategic customers. Reinforce a culture of measurable impact-every engagement tied to business value and ARR growth. Strategic Leadership & Partnerships Partner with Product, Engineering, and Customer Success to translate field insights into Firefly's roadmap. Lead your team to pilot new features and best practices-accelerating adoption and shaping Adobe's GenAI delivery standards. Represent your team in executive reviews, customer workshops, and cross-functional forums, elevating Firefly's role in the enterprise GenAI market. Thought Leadership Stay current on GenAI, creative automation, and content supply chain advancements. Enable knowledge sharing across teams, embedding lessons learned into reusable playbooks and scaling innovation across engagements. Advocate for best practices in customer engagement, consulting excellence, and GenAI adoption inside and outside Adobe. What You Bring 8+ years in digital strategy, enterprise consulting, or AI/ML roles; 2+ years in people leadership or team management. Proven ability to lead customer-facing consulting talent-mentoring high-potential Engagement Managers to elevate impact and executive presence. Deep understanding of GenAI, Adobe Firefly, and first- and third-party AI models, with the ability to translate concepts into business value. Experience delivering enterprise-scale digital transformation or AI adoption programs with measurable impact. Familiarity with Adobe Creative Cloud, Firefly, and GenStudio Modules; Adobe Experience Cloud knowledge is a plus. Expertise in scaled agile delivery methodologies and tools (Jira, Workfront, Confluence, Miro). Exceptional communication and executive influence-capable of simplifying complexity and driving alignment at the C-suite level. Flexible, adaptable, and energized by fast-paced, high-growth environments. Willingness to travel up to 30% for customer and team engagement. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $163,900 -- $267,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $184,800 - $267,600 In New York, the pay range for this position is $184,800 - $267,600 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity The AVP Sales, a front-line leadership role, is responsible for building and developing the team's sales pipeline by guiding a team of Named Account Managers who deliver on their respective sales goals. We are looking for a leader who is familiar with selling business-focused enterprise software applications. This incredible opportunity will have you lead from the front, modeling the best in-class behavior, and taking direct ownership for success of the team in all areas. Should be familiar with how to sell to C-Suite executives, board members, and their teams. Should be an entrepreneur at heart, with ability to operate in decentralized and autonomous fashion with a bias for action. Instill a culture of excellence that exceeds goals and targets. Lead, coach, and continuously develop Account Managers focused on Enterprise Install Base accounts with high growth opportunity. Develop individuals so that success is achieved in a balanced fashion. This role is within the Digital Media business, helping to grow named accounts that have an existing footprint of Creative Cloud, Document Cloud, Adobe Sign and other solutions. What you'll do We need you to be an “Exec Sponsor” helping teams navigate complex sales cycles and be a trusted advocate for the customer. Use and advocate Adobe standard value-selling methodology to drive consistency and scale in progressing and closing business across the team. Handle consistent, Adobe territory and account planning processes across the team. Develop team linearity and drive CRM, pipeline hygiene, and forecasting. Enable team on platform selling motion passionate about helping customers achieve significant business outcomes. Cultivate and lead deep partner relationships. Lead a broad ecosystem of specialist, pre-sales, partner sales, Adobe consulting, inside sales, field marketing, and other functions that matrix into the team. What You Need to Succeed 5+ years of successful sales leadership experience preferred, in business application software, as measured by sales performance against goals. 10+ years overall experience in enterprise level software selling required. Emphasis on Healthcare Life-science experience Demonstrated leadership in complex sales cycles resulting in 7 and 8 figure subscription commitments. Must be able to foster exec relationships with genuine interest in customers' success. Owning “day to day” exec sponsor role is critical. Highly collaborative with the ability to lead in matrixed environment. Must be able to sell internally just as effectively as externally to help teams win. Ability to recruit and retain top talent. Must be comfortable with extensive travel across the country. Growth mindset, eager to learn, with ego in check. BA/BS degree required. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $258,000 -- $421,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.In New York, the pay range for this position is $291,400 - $421,900 In Massachusetts, the pay range for this position is $272,600 - $394,700 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice Jan 09 2026 12:00 AM If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHAT YOU'LL DO Increase customer retention by conducting customer engagement calls in person and virtually, developing use cases and supporting customers in implementation and adoption as well as performing strategic business reviews with C-level Executives and decision makers to align on their objectives and outcomes. Manage all post-sales activity for Box's enterprise customers through strong relationship-building, product knowledge, planning and execution. Maintain a deep understanding of the product in order to speak with customers about the most relevant features/functionality for their specific business needs. Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management. Track accounts to identify churn risk and work actively to improve customer health and retention Partner with Sales and Professional Services to develop a plan for making Box a part of each customer's core architecture. Work closely with Product and Engineering on identification and tracking of product improvement requests. Function as the customer advocate and provide internal feedback on how Box can better serve our enterprise customers. Develop, test, and iterate on industry specific playbooks and engagement strategies. Program creation for initiatives specific to deepening adoption and relationships with our enterprise customers. Travel up to 25% WHO YOU ARE Bachelors degree required 5+ years prior account management experience 4+ years of experience in SaaS Experience with CPG/Retail or Media and Entertainment preferred Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation Enjoys working closely with customers to ensure complete satisfaction A self-starter who takes the initiative to get things done Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here. Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here. For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here. Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks . In accordance with OFCCP compliance, here is the Pay Transparency Provision. United States Pay Range$133,500-$167,000 USD

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform WHY BOX NEEDS YOU Our Customer Success team powers long-term customer value and growth across the West region. We're hiring Customer Success Managers based in Redwood City/San Francisco to own a book of SMB and Mid-Market accounts, drive adoption, and partner with customers to deliver measurable outcomes. You'll bring operational rigor, a growth mindset, and strong relationship skills to help our customers realize the full value of Box. In this role, you will manage a curated portfolio with flexibility to travel for high-impact onsite moments. You'll collaborate across teams, lead value-focused demos, and turn insights into action that increases retention and expansion. WHAT YOU'LL DO Own a book of West region SMB/Mid-Market accounts and build trusted partnerships that drive adoption, renewal, and growth. Lead discovery, value reviews, and product demos that tie business goals to clear outcomes. Maintain operational rigor across systems-forecast renewals, track health, and prioritize actions based on signals. Build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value. Collaborate cross-functionally to remove roadblocks and deliver solutions that matter. Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your territory. Surface insights from your portfolio to influence territory planning and process improvements. Champion a growth mindset and experiment with AI-enabled workflows to scale customer success. WHO YOU ARE 2+ years of customer success, account management, or related client-facing experience managing a book of business. Proven track record of ownership and proactive problem-solving that led to measurable customer outcomes. Strong relationship management and communication skills; comfortable leading demos and executive conversations. Operationally rigorous with experience navigating business systems for forecasting and health tracking. Growth-minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows. Comfortable managing SMB/Mid-Market portfolio, prioritizing impact across multiple accounts. Hybrid: Based in San Francisco with 3 days/week in-office; travel within the West region as needed. Experience in SaaS or with non-traditional backgrounds that demonstrate strong account ownership is welcome. Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here. Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here. For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here. Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks . In accordance with OFCCP compliance, here is the Pay Transparency Provision. United States Pay Range $92,000 - $125,000 USD Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks . In accordance with OFCCP compliance, here is the Pay Transparency Provision. United States Pay Range $92,000 - $125,000 USD

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity: Adobe GenStudio is a generative AI-first product that lets marketing teams quickly plan, create, manage, activate across apps and publishers, and measure on-brand content. Be on the forefront of Generative AI as we take GenStudio to market. The GenStudio COE team will drive Adobe's GenStudio business in two key areas. First, as we bring the product to market the team will work with product, product marketing, the sales teams and customers to help shape the current and future direction of Adobe GenStudio. Second, the COE members will help establish a successful pre-sales motion and directly sell GenStudio to customers in conjunction with the Adobe enterprise selling teams. The GenStudio team will be operating in a fast-changing environment. We plan to iterate on the product quickly in response to the needs of customers and the COE team will be responsible for uncovering those needs. The COE leader should be comfortable with this fast-paced, startup like environment where quickly evolving the business will be required. The COE leadership team will work closely with Expert Solutions Consulting, Account Directors, AE's, Product Specialists, Product Marketing, and Sales Enablement leadership to ensure we execute on our goals. As GenStudio matures, this team will transition into a more traditional Product Specialist selling group with set accounts and quota responsibilities. We are seeking an experienced enterprise sales leader who has a track record of leadership success. This front line manager role will report into the Head of Sales for GenStudio. Your team of COE/ Product Specialists will drive new bookings help ensure value realization for our customers. If you are a proven leader, passionate about Generative AI, have an entrepreneurial spirit and are excited by market leading customers, we want to hear from you. What you'll Do Drive the sales of Adobe GenStudio and ensure a successful launch of the GenStudio product. Lead a team of Specialist Sales executives with responsibility for their growth, personal development and training Manage ownership of monthly solution level reporting, pipeline, market trends and internal relationships across the ecosystem Align closely with segment teams to develop sales strategies across the DX portfolio Evolve our sales strategies based on direct customer interaction Work closely with Partners, Consulting and SC's and product Share and build customer references and value metrics per vertical and segment Drive marketing activities and PR activities in collaboration with Marketing Demonstrate solution selling capabilities Build a multifaceted and collaborative partner ecosystem What you need to succeed Experience creating GTM strategies along with a practical understanding of the technologies and tactics necessary for execution Ability to succeed in fast evolving environment Desire, and a clear plan, to progress sales management career with Adobe A minimum of 5+ years large enterprise-level software sales people management experience Track record of achieving/exceeding sales quota and market share goals Shown success in selling to executives, VP and/or "C" level - preferably CMO/Digital Leaders Excellent networking ability Able to identify, cultivate and close deals in new areas Skilled Solution seller with proven ability to build win-win proposals Outstanding communication, presentation and negotiation skills (verbal and written). Excellent organizational and time management skills Able to maintain a high level of efficiency and work effectively in a fast-paced, collaborative and team-oriented environment A builder and ‘start up' mentality; understanding the goal is to own the category for GenStudio; the ability to be agile, project passion internally and with customers. Deep knowledge of the marketing technology industry including direct-to-consumer and/or business-to-business models Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $258,000 -- $421,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $291,400 - $421,900 In New York, the pay range for this position is $291,400 - $421,900 In Colorado, the pay range for this position is $272,600 - $394,700 In Washington, the pay range for this position is $279,500 - $404,800 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice There is no deadline to apply to this job posting because Adobe accepts applications for this role on an ongoing basis. The posting will remain open based on hiring needs and position availability. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity: Adobe GenStudio is a generative AI-first product that lets marketing teams quickly plan, create, manage, activate across apps and publishers, and measure on-brand content. Be on the forefront of Generative AI as we take GenStudio to market. The GenStudio COE team will drive Adobe's GenStudio business in two key areas. First, as we bring the product to market the team will work with product, product marketing, the sales teams and customers to help shape the current and future direction of Adobe GenStudio. Second, the COE members will help establish a successful pre-sales motion and directly sell GenStudio to customers in conjunction with the Adobe enterprise selling teams. The GenStudio team will be operating in a fast-changing environment. We plan to iterate on the product quickly in response to the needs of customers and the COE team will be responsible for uncovering those needs. The COE leader should be comfortable with this fast-paced, startup like environment where quickly evolving the business will be required. The COE leadership team will work closely with Expert Solutions Consulting, Account Directors, AE's, Product Specialists, Product Marketing, and Sales Enablement leadership to ensure we execute on our goals. As GenStudio matures, this team will transition into a more traditional Product Specialist selling group with set accounts and quota responsibilities. We are seeking an experienced enterprise sales leader who has a track record of leadership success. This front line manager role will report into the Head of Sales for GenStudio. Your team of COE/ Product Specialists will drive new bookings help ensure value realization for our customers. If you are a proven leader, passionate about Generative AI, have an entrepreneurial spirit and are excited by market leading customers, we want to hear from you. What you'll Do Drive the sales of Adobe GenStudio and ensure a successful launch of the GenStudio product. Lead a team of Specialist Sales executives with responsibility for their growth, personal development and training Manage ownership of monthly solution level reporting, pipeline, market trends and internal relationships across the ecosystem Align closely with segment teams to develop sales strategies across the DX portfolio Evolve our sales strategies based on direct customer interaction Work closely with Partners, Consulting and SC's and product Share and build customer references and value metrics per vertical and segment Drive marketing activities and PR activities in collaboration with Marketing Demonstrate solution selling capabilities Build a multifaceted and collaborative partner ecosystem What you need to succeed Experience creating GTM strategies along with a practical understanding of the technologies and tactics necessary for execution Ability to succeed in fast evolving environment Desire, and a clear plan, to progress sales management career with Adobe A minimum of 5+ years large enterprise-level software sales people management experience Track record of achieving/exceeding sales quota and market share goals Shown success in selling to executives, VP and/or "C" level - preferably CMO/Digital Leaders Excellent networking ability Able to identify, cultivate and close deals in new areas Skilled Solution seller with proven ability to build win-win proposals Outstanding communication, presentation and negotiation skills (verbal and written). Excellent organizational and time management skills Able to maintain a high level of efficiency and work effectively in a fast-paced, collaborative and team-oriented environment A builder and ‘start up' mentality; understanding the goal is to own the category for GenStudio; the ability to be agile, project passion internally and with customers. Deep knowledge of the marketing technology industry including direct-to-consumer and/or business-to-business models Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $258,000 -- $421,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $291,400 - $421,900 In New York, the pay range for this position is $291,400 - $421,900 In Colorado, the pay range for this position is $272,600 - $394,700 In Washington, the pay range for this position is $279,500 - $404,800 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice There is no deadline to apply to this job posting because Adobe accepts applications for this role on an ongoing basis. The posting will remain open based on hiring needs and position availability. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Join our “DevOps for Content” revolution as we partner with global brands and agencies to transform their end-to-end creative workflows - from ideation to activation - to deliver AI-powered content services with speed, scale, and governance. Through an AI-first experimentation approach and deep expertise in both first-party and third-party AI models, we develop new applications, platforms, and scalable patterns that unlock the GenAI-powered Content Supply Chain. We function as a continuous product innovation engine-feeding repeatable customer solutions straight into the product roadmap to accelerate product-led growth. As an AI Engagement Manager, you're highly skilled at leading customer engagements - identifying and documenting business use cases, mapping them to Adobe solutions, and driving fast time to measurable value. You are a hands-on product owner and customer leader at heart with expertise and experience in business consulting, digital strategy, agile pod-based software development, enterprise software, AI/ML, cloud deployments, and data integration. If you thrive in start-up environments-scaling products from prototype to production, pushing innovative research into real-world use cases, and owning product & business outcomes-you'll fit right in here! What You'll Do: Customer Leadership: Drive enterprise-scale creative and marketing operations transformations using Adobe's Generative AI solutions as catalyst for organizational change Establish trusted advisor relationships with key customer collaborators by demonstrating deep expertise in generative Al applications and digital strategy aligned to the customer's business and objectives Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness. Build trust, confidence, and advocacy for the project/program team Build executive communication cadences that showcase progress and value, and maintain enthusiasm for GenAI transformation efforts within a governance framework Product Leadership: Develop comprehensive GenAI and digital transformation strategies using Adobe's generative Al technologies/first-party models and third-party models to solve complex business challenges for enterprise customers Collaborate with customer executives to define use cases, build requirements and specifications for Forward Deployed Engineers and Architects, lead solution configuration and deployment, drive adoption, and ensure business value realization. Facilitate workshops and strategic planning sessions to help customers identify high-impact opportunities for generative AI implementation Design scalable frameworks that integrate generative AI capabilities into customers' existing technology ecosystems and workflows Create proof-of-concept implementations that demonstrate the transformative potential of first-party and third-party AI offerings Value Realization and Adoption: Partner with C-suite executives to articulate vision, establish success metrics, and secure ongoing commitment for transformation initiatives Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization Drive solution adoption through enablement sessions and demonstrations. Partner with Customer Success Managers and Enablement resources for comprehensive plans. What You Bring 4-10+ years experience (based on level) in business consulting, digital strategy, agile pod-based software development lifecycle, enterprise software, AI/ML, cloud deployments, and data integration. Customer-Centricity: Always prioritizing the customer and their needs and expectations first in everything you do. You are outstanding at creating a culture of customer-centricity among your team and your extended ecosystem. Proven track record of leading successful digital transformation initiatives for enterprise clients in multiple industries Have a product & human-centric approach - be the intersection among business, strategy, design, and technology. Passion for AI and understanding of Adobe Creative Cloud, Express, Firefly, Firefly Services solutions, and GenStudio for Performance Marketing for the creation of content. Knowledge of Adobe Experience Cloud solutions preferred Prior experience as Director of Creative Studio, Operations or Agency is a plus. Experience leading projects in Agile Scrum and commanding knowledge of various project and process applications (i.e., SharePoint, Jira, Workfront, Miro, Confluence, AI tools). Ability to be adaptable and flexible as a product offering and GTM evolves Exceptional communication skills with ability to translate technical concepts into business outcomes for executive audiences Strong analytical thinking with experience in quantifying business impact of technology investments Demonstrated ability to navigate complex organizational dynamics and drive consensus among diverse stakeholders Up to 30% customer related travel Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $141,300 -- $254,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $175,600 - $254,200 In New York, the pay range for this position is $175,600 - $254,200 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice There is no deadline to apply to this job posting because Adobe accepts applications for this role on an ongoing basis. The posting will remain open based on hiring needs and position availability. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity We are the market leader in software products and services for the creative, GenAI & marketing ecosystem with Creative Cloud, Document Cloud, Express, Firefly, and Experience Cloud. Adobe Firefly Foundry allows global brands to leverage the incredible power of GenAI to transform the way they create content. As a Foundry Engagement Manager, you are the connective tissue across customer leadership, product, engineering, and go-to-market teams. You turn high potential opportunities into measurable value fast, guiding customers from discovery to adoption while building trust and momentum for this GenAI transformation. What You'll Do Drive enterprise scale content creation transformations using Adobe's Generative AI solutions as the catalyst for organizational change. Build trust, confidence, and advocacy for the project/program team across executive and practitioner stakeholders. Lead in both presales and post-sales contexts-staying ahead of meetings and milestones, orchestrating cross functional work, and ensuring accurate, on-time delivery. Establish executive communication cadences that showcase progress and value, maintaining enthusiasm for GenAI transformation within a clear governance framework. Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization. Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness. Partner with GTM and Sales Operations to triage, validate, and progress specific Foundry opportunities, aligning the right SMEs and accelerating pipeline movement. Facilitate use case discovery workshops; translate business objectives into requirements for forward deployed engineers and researchers; guide configuration, deployment, and adoption. Ensure successful pre-to-post sales handoff so delivery teams start with complete customer context (contacts, use cases, urgency), milestones, progress reporting, and risk controls and can hit the ground running. Partner with executive sponsors to define success metrics and sustain commitment Drive adoption through enablement sessions and demos in collaboration with Customer Success and Enablement. Maintain single source of truth visibility using a centralized hub for pipeline and engagement assets. Keep leadership informed with forecast and progress reporting. Attend key on-sites/workshops to ensure alignment, track action items, and keep teams moving toward target go-live dates. What You Bring Customer centric: deep empathy for stakeholder goals and the dynamics of enterprise relationships. Project leadership: fluent across waterfall and agile; skilled in planning, scheduling, and orchestrating cross functionally. Proactive risk management: can distinguish signal from noise, surface risks early, and drive them to resolution. Technical acumen (pragmatic): working understanding of SaaS and modern software delivery to credibly connect business outcomes to technical reality. Demonstrated success leading digital transformation for enterprise clients across industries; product and humancentric approach at the intersection of business, design, and technology. Hands-on with Agile/Scrum and tools like SharePoint, Jira, Workfront, Miro, Confluence, and AI tools. Knowledge of Adobe Creative Cloud, Firefly/Firefly Services, a plus. Prior experience in a creative team is a plus. 4-7+ years across business consulting, digital strategy, agile pod-based software delivery, enterprise software, AI/ML, cloud deployments, and data integration. Traits that thrive here: low ego, proactive nature, cross-functional collaborator, “around-the-corner” thinker, founder-style ownership, and strong autonomous execution. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $125,500 -- $226,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $156,500 - $226,700 In New York, the pay range for this position is $156,500 - $226,700 In Washington, the pay range for this position is $142,500 - $206,275 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice There is no deadline to apply to this job posting because Adobe accepts applications for this role on an ongoing basis. The posting will remain open based on hiring needs and position availability. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.