Third Party Risk Associate
Ascend Federal Credit Union job in Tullahoma, TN
ABOUT US
Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.
WHAT WE OFFER
Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union's commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend's vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2025).
WHAT YOU WILL DO EVERYDAY
As a Third Party Risk Associate, you will report to the Assistant Vice President, Risk Management and provide support to the organizational Enterprise Risk Management (ERM) framework. This position ensures that third-party risk is effectively managed to a level consistent with the organization's risk tolerance. You will be responsible for conducting vendor risk assessments, thoroughly reviewing due diligence documentation, and consistently monitoring vendor performance. This role demands an in-depth understanding of Third-Party Risk Management (TPRM) principles and practices. #LI-Onsite
HOW YOU WILL MAKE AN IMPACT
Collaborate with the Assistant Vice President, Risk Management to ensure all current and potential third-party risks are accounted for in risk assessments.
Perform inherent risk assessments for new vendors and vendors with changes in the products/services they provide the credit union. Ensure inherent risk assessments for all vendors are current.
Coordinate the collection of due diligence documentation from vendors and vendor client portals with vendor management team. Review due diligence documentation to identify any potential risk and ensure adequate mitigation is in place. Follow-up with vendor management team to obtain any outstanding documentation and resolve any due diligence questions.
Conduct residual risk assessment meetings with vendor relationship managers and applicable stakeholders. Document rationale for ratings, especially those that do not reflect the direction of the due diligence documentation. Ensure contingency plans are documented for vendors with residual risk ratings of “Watchlist” or “Avoid”. Communicate annual due diligence summary to management.
Perform periodic vendor performance reviews for all critical, high, and moderate risk vendors. Document all vendor incidents (outages, SLA noncompliance, inadequate support, etc.) in vendor management system. Inform management when vendor performance rating may need to be altered.
Collaborate with the Assistant Vice President, Risk Management to ensure the inherent risk classifications are adequate for the size/complexity of the credit union.
Ensure all new contracts, contract renewals, and associated contract documents are uploaded to the appropriate vendor profile in the contract management system with all applicable notifications (term, price increases, etc.) and distribution lists.
Interact with credit union staff and management in a professional manner while maintaining confidentiality in all areas.
Keep informed of credit union policies and procedures, current accounting and auditing developments, and changes to local, state, and federal laws, as applicable.
Participate and provide input in interdepartmental meetings on critical projects related to vendor selection/management.
Read all internal publications including HUB and Possibilities.
Perform other duties as required or assigned.
Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet business needs.
WHAT YOU WILL NEED TO SUCCEED
Bachelor's Degree required, preferably in Business Administration, Risk Management, Accounting, or related field. Will consider additional years of experience in lieu of degree.
3-5 years experience in an enterprise risk management discipline with third-party risk/vendor management experience within the financial industry, preferably in a credit union. required
Strong knowledge of third-party risk management.
Ability to interpret and comprehend vendor due diligence documentation, including corporate strategy/governance, company reputational data, SOC reports, company financials, business continuity plans/testing, information security policies/plans/testing, and privacy policies.
Ability to interpret and comprehend the various types of SOC reports and results to determine how those results may impact the credit union.
Strong understanding of Enterprise Risk Management frameworks such as COSO, ISO 31000, NIST, etc.
Financial/internal auditing background with a strong understanding of internal control frameworks.
Ability to analyze processes, identify current and/or potential challenges and opportunities, and make recommendations for improvements.
Ability to build relationships and dialogue over time to progress from a point of opposition to alignment.
Must be willing to assume ownership of initiatives to coordinate the work and focus of yourself and others to achieve credit union goals.
Ability to manage concurrent deadlines with multiple priorities and adapt to new challenges and changes.
Must be self-motivated and capable of making independent decisions and applying judgments that directly impact the credit union.
Strong analytical skills with ability to clearly and concisely document and present work product.
Excellent written and oral skills required in order to communicate vendor management topics to all credit union employees and external contacts in a manner easily understood.
Knowledge of current changes and/or developments in applicable federal, state, local laws, and universal policies and procedures.
Moderate to advanced software application skills in Microsoft Office applications (particularly Excel), Zoom, and vendor management software.
Ability to operate related office equipment including laptop computer (PC), multifunction copier, receipt printers, and telephone.
Possess a valid, unrestricted driver's license for occasional travel to various credit union locations.
Regular and reliable attendance is required.
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Ascend Federal Credit Union is an Equal Opportunity Employer.
Auto-ApplyInteractive Video Teller
Ascend Federal Credit Union job in Tullahoma, TN
ABOUT US
Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.
WHAT WE OFFER
Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union's commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend's vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2025).
WHAT YOU WILL DO EVERYDAY
Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service, creating a positive member experience, when processing transactions via interactive teller machines. Maintain full knowledge of all member service areas.
#LI-Onsite
HOW YOU WILL MAKE AN IMPACT
Represent the credit union in a courteous and professional manner by following the Teller Service Center Standards. Provide prompt, efficient and accurate service in the processing of transactions via interactive teller machines.
Receive and review all checks and cash for deposit to various accounts, verifying endorsement and negotiability; cash checks and pay money from various accounts upon verification/confirmation of the member and the account balances; enter transactions into credit union records via an online computer terminal.
Receive and inspect checks to identify risk areas for fraud. Determine the proper check hold and attempt to verify the negotiability of suspicious checks. Report all findngs to a manager for follow up.
Perform other teller duties including balancing and make advances on open-end loans.
Handle member issues including complaints and errors in an acceptable manner.
Maintain a basic working knowledge of the ITM (interactive teller machine) Troubleshooting Guide.
Maintain a good working knowledge of Network Manager, TellerNow, and Active Teller systems.
Keep direct supervisor informed of all machine and equipment errors or issues.
Maintain and encourage a good working relationship between the branches with ITMs and the Teller Service Center.
Cross offer credit union services to members by assessing their needs based on information obtained from member/potential member cues and the Enhanced Member Verification in Episys. Explain the different services and the benefits of each service. Help increase the member's knowledge about all services in order for the credit union to become the member's PFI (primary financial institution).
Follow policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) daily to ensure compliance with current regulations. Assist with/verify all CTRs for accuracy.
Assist members with the following services as needed: Handle account inquiries and refer new accounts to the financial center most convenient to the member/potential member; perform general account maintenance; refer potential SEG's for follow up with marketing; block and reorder debit and ATM cards; order drafts through Harland's internet site; change addresses, phone numbers, and e-mail address when requested; complete member disputes when applicable.
Complete all required annual training.
Actively participate in credit union marketing promotions.
Read all internal publications including HUB and Possibilities.
Perform other duties as required or assigned.
Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet business needs.
WHAT YOU WILL NEED TO SUCCEED
Education
High school graduate or equivalent
Work Experience
1-3 years customer service experience is required
Knowledge, Skills, and Abilities
Look and speak professional and be comfortable in front of a camera.
Must be accurate in all teller/new account transactions, including cash handling, and must have the ability to be trained to have a thorough knowledge of teller operations in order to answer questions and resolve problems.
Must communicate with members in a positive manner in dealing with member/teller transactions.
Must be able to manage and prioritize multiple tasks.
Working knowledge of computer programs including Microsoft Outlook, Word, Excel and the internet.
Must be able to operate or have ability to be trained to operate related office equipment including calculator, laser printer, receipt printers, computer terminal (PC), multifunction copier, telephone, Interactive Teller equipment, the Teller Now teller platform and Active Teller platform.
Regular and reliable attendance is required.
Must be able to to work as part of a team in a fast pace environment.
Possession of a valid, unrestricted driver's license.
CONNECT WITH US
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Ascend Federal Credit Union is an Equal Opportunity Employer.
Auto-ApplyGeneral Manager
Chattanooga, TN job
Your Opportunity:
General Manager Speedy Cash Chattanooga, TN
As a General Manager (GM), you'll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store's success, you'll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It's a high-performance, customer-focused environment designed to inspire growth and innovation.
While you're pouring into your team's development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential.
What We Offer:
Compensation
This position has an hourly pay rate of $19.25 and is eligible for performance bonuses.
The compensation listed represents the base pay for this position, which is just one of the many elements of our Total Compensation package.
Benefits & Perks*
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Performance-based career advancement.
Educational reimbursement program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
A relaxed, business casual dress code that includes jeans and sneakers!
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
What We're Looking For - Qualifications and Skills:
A high school diploma or equivalent.
Minimum two years' experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency in using phones, Point of Sale, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Nice to Haves - Preferred Qualifications and Skills
Associates degree or higher.
Experience in check cashing, document verification, money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
What You'll Do - Essential Duties and Responsibilities:
Manage overall store performance by meeting or exceeding Company performance standards.
Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
Enforce adherence to quality standards, procedures, and local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
Conduct proper opening and closing procedures and train new staff in keyholder duties.
Participate in the selection, review, hiring, and retention of new employees.
Develop work schedules in accordance with budget, workloads, and store needs. Ensure the store is staffed for optimal performance.
Handle complex customer situations that arise with integrity and professionalism.
Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services. This includes overseeing the store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.
Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*
**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
Workplace Awards & Recognition:
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose:
The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Think you'll thrive here? Learn more at *************************************************
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
Auto-ApplyGeneral Manager
Newport, TN job
Your Opportunity:
General Manager Check Into Cash Newport, TN
As a General Manager (GM), you'll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store's success, you'll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It's a fast-paced, customer-focused environment designed to inspire high-performance, growth, and innovation.
While you're pouring into your team's development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential.
What We Offer:
This position has an hourly pay rate of $19.25 and is eligible for performance bonuses.
The compensation listed represents the base pay for this position, which is just one of the many elements of our Total Compensation package.
Benefits & Perks*
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Performance-based career advancement.
Educational reimbursement program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
A relaxed, business casual dress code that includes jeans and sneakers!
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
What We're Looking For - Qualifications and Skills:
A high school diploma or equivalent.
Minimum two years' experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
Excellent verbal and written communication skills.
Proficiency in using phones, Point of Sale, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard
Nice to Haves - Preferred Qualifications and Skills
Associates degree or higher.
Experience in check cashing, document verification, money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
What You'll Do - Essential Duties and Responsibilities:
Manage overall store performance by meeting or exceeding Company performance standards.
Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
Enforce adherence to quality standards, procedures, and local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
Conduct proper opening and closing procedures and train new staff in keyholder duties.
Participate in the selection, review, hiring, and retention of new employees.
Develop work schedules in accordance with budget, workloads, and store needs. Ensure the store is staffed for optimal performance.
Handle complex customer situations that arise with integrity and professionalism.
Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services. This includes overseeing the store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.
Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week
**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
Workplace Awards & Recognition:
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose:
The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Think you'll thrive here? Learn more at *************************************************
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
Auto-ApplyField Technology Solutions Consultant (Nashville)
Nashville, TN job
This position requires 100% onsite availability in Nashville, TN (37203) This is a full-time, on-site resource, responsible for the coaching, training, mentoring NMâ€TMs technology suite to financial advisors and team members in local network office.
Take the next step in your career now, scroll down to read the full role description and make your application.
Having a financial background is strongly preferred.
Summary: The Field Technology Solutions Consultant is an on-site position embedded within network offices nationwide, dedicated to advancing financial advisors' sales effectiveness and practice growth through innovative technology solutions.
This role involves cultivating strong relationships with advisors, teams, and network office leadership, delivering customized consulting to align digital strategies with specific business objectives, and championing the adoption of Northwestern Mutualâ€TMs technology suite.
By spearheading strategic technology integration, the consultant transforms advisor practices, driving continuous improvement and fostering collaboration across all organizational levels.
Primary Duties & Responsibilities: Develop relationships with financial advisors (FA), FA teams, and network office (NO) leadership and their teams, focusing on understanding basic business objectives and support needs.
Assist advisors and teams in using Northwestern Mutualâ€TMs technology tools effectively, demonstrating how they enhance client-advisor experiences and productivity.
Develop a thorough understanding of the insurance and investment sales cycles to understand how technology can be integrated into business processes.
Apply consulting strategies to demonstrate technology benefits, focusing on clear communication to ensure audience understanding.
Collect feedback from advisors and teams to relay to Home Office leadership, helping ensure technology solutions meet user needs.
Support the identification of inefficiencies with guidance, suggesting simple technology applications to improve advisor practices.
Participate in planning sessions to support goal achievement, learning strategic methods to increase productivity and client satisfaction.
Assist in delivering training on technology best practices, facilitating classes under supervision to promote effective tool usage.
Help prepare users for new technology deployments by assisting with training and communication of benefits.
Track engagement activities and attend training sessions to expand knowledge and skills, contributing to improvement efforts.
Travel may be required based on supported offices.
Qualifications: Bachelorâ€TMs degree in business or related field, or equivalent experience.
Minimum 2 years related experience including consultation experience working with professionals within financial services or similar industry.
Experience coaching and training professionals.
Ability to understand sales-focused software technology and its benefits.
Ability to build and maintain relationships.
Proven ability to consult and drive measurable improvements in an outcome-based model.
(E.g.
prior demonstrated ability to drive % increase in adoption, sales etc.) Demonstrated ability to lead and facilitate groups of people.
#LI-Onsite This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted
- FINRA Compensation Range: Pay Range
- Start: $60,340.00 Pay Range
- End: $112,060.00 Geographic Specific Pay Structure: Structure 110: $66,360.00 USD
- $123,240.00 USD Structure 115: $69,370.00 USD
- $128,830.00 USD We believe in fairness and transparency.
Itâ€TMs why we share the salary range for most of our roles.
However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process.
The standard pay structure is listed but if youâ€TMre living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do.
Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce.
We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
FIND YOUR FUTURE Weâ€TMre excited about the potential people bring to Northwestern Mutual.
You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. xevrcyc
Flexible work schedules Concierge service Comprehensive benefits Employee resource groups PandoLogic.
Keywords: Customer Success Representative, Location: Nashville, TN
- 37203
Programmer/Analyst
Nashville, TN job
Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Bhupendra Chopade at email address ******************************** can be reached on # ************.
We have Contract role Programmer/Analyst for our client at Nashville, TN. Please let me know if you or any of your friends would be interested in this position.
Position Details:
Programmer/Analyst- Nashville, TN
Location : Nashville, TN 37243
Project Duration : 6+ months (Contract to Perm)
Position Summary
We are seeking a highly skilled and detail-oriented individual to support the deployment, integration, and maintenance of smart building technologies. This role requires hands-on experience with Milestone Systems video management software, Niagara 4 building automation platforms, and a strong working knowledge of low voltage cabling, lighting control systems, and basic IP networking.
Key Responsibilities
Configure, maintain, and troubleshoot Milestone Systems XProtect video surveillance platforms.
Integrate and manage Niagara 4 building automation systems, including HVAC, access control, and energy monitoring.
Deploy and support lighting control systems (e.g., GE Current Dain tree, Watts topper/Nlight or similar), including commissioning, zoning, and scheduling.
Design and oversee installation of low voltage cabling for security, automation, and lighting systems.
Collaborate with IT, facilities, and security teams to ensure seamless integration of building systems.
Maintain system documentation, wiring diagrams, and configuration records.
Provide technical support and training to internal stakeholders and field technicians.
Assist in evaluating and implementing new technologies to enhance building performance and occupant experience.
Qualifications
Demonstrable and hands on experience with Milestone Systems (XProtect VMS preferred).
Demonstrable and hands on of hands-on experience with Niagara 4 framework and Tridium-based systems.
Strong understanding of low voltage systems, including structured cabling, PoE, and device connectivity.
Familiarity with lighting control platforms such as GE Current Daintree, Wattstopper, or similar.
Basic networking knowledge, including IP addressing, subnetting, VLANs, and switch configuration for connected devices.
Ability to read and interpret electrical drawings, riser diagrams, and network schematics.
Excellent troubleshooting and problem-solving skills.
Strong communication and documentation abilities.
Certifications in Milestone, Niagara, or lighting control systems are a plus but not required.
Preferred Skills
Experience with BACnet, Modbus, or other building automation protocols
Project management or commissioning experience.
To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Bhupendra Chopade at email address ******************************** can be reached on # ************.
Senior Director Business Development
Remote or Nashville, TN job
Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Himanshi Pandits at email address ****************************** can be reached on # ************.
We have Permanent role Senior Director Business Development for our client at Nashville, TN. Please let me know if you or any of your friends would be interested in this position.
Position Details:
Senior Director Business Development- Nashville, TN
Location : 1100 Dr. Martin Luther King Jr.Blvd-Floor 12, Nashville, TN 37203
Project Duration : Full Time/Permanent
Shift Timing : Days- Work From Home/ Hybrid (approx. 25% travel requirements)
Salary : $168K (min 10 years) - $205K max based on years of experience
Position Summary
Position is responsible for the continued growth of Client Client Program at the center, focused on execution of go to market execution Includes ongoing building and nurturing consultant and broker relationships, prospective organizations and the full spectrum of relationship management required to meet Client's high standards and service model
This individual will possess strong industry knowledge and interpersonal skills to build credibility with, and foster professional relationships with corporate senior human resource executives, financial officers and other leaders
Job Responsibilities:
Meet/ exceed annual sales growth goals for Client pharmacy division
Serve Client Program expert to external constituents in the corporate segment (consultants, HR and other corporate contacts)
Assist in the development of annual sales strategy/tactics
Create and manage target lists for pursuit - including both third party advisors (as potential channel partners) as well as prospective organizations
Meet/exceed required daily outreach/communication/interaction to applicable external stakeholders for new business growth
Actively contribute to growth of Client PBM and/or other category participation agreement volume
Active engagement with PBM vendor sales team, Client sales and marketing teams and clien
pharmacy division to meet organizational financial metrics
Build and manage pipeline of corporate prospects across the sales cycle (including introduction, deeper review, final engagement support, crossline integration)
Travel as needed, including attending meetings and conferences, in support of sales growth
Be consistently visible in the marketplace to create new opportunities
Engage with third party advisors (channel partners or otherwise) to provide enhanced client service and support; helping manage strategically the RFP response process for client
Lead outreach to targeted new business opportunities
Collaborate and/or support Client Sales team members by coaching, encouraging, and providing SME knowledge in effective Sales
Collaborate on development of materials to support business development activities including educational material, promotional material, webinars, etc
Job Qualifications
Bachelor's degree in either math, science, business, marketing, health administration or related field required
10 years minimum of previous experience in pharmacy benefits, PBM service HR consulting, business development, sales operations and 5 years in management roles.
Track record of meeting sales goals
Experience leading sales team
Experience building relationships with HR buyers (benefits manager, VPHR, etc.) and third-party consultants/brokers is key.
Strong working knowledge of PBM contracting, operations, and programmatic design elements
Professional designation (Such as ASA/FSA, MBA, PharmD, RPh) preferred
MUST HAVE CURRENT BD EXPERIENCE IN THE PHARMACY SPACE- MIN 10 YEARS to be considered for the Senior Dir BD role
25- 30% TRAVEL EXPECTED
WILL BE AN INDIVIDUAL CONTRIBUTOR TO THE TEAM- NO DIRECT REPORTS
To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Himanshi Pandits at email address ****************************** can be reached on # ************.
Physical Security Assistant
Ascend Federal Credit Union job in Murfreesboro, TN
ABOUT US
Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.
WHAT WE OFFER
Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union's commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend's vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2025).
WHAT YOU WILL DO EVERYDAY
Responsible for providing guidance and day-to-day support to credit union staff on physical security related issues and staff concerns for safety and follow-up and mitigate risk. Must exercise independent judgment and discretion relating to various physical security issues.
#LI-Onsite
HOW YOU WILL MAKE AN IMPACT
Provide independent decision making and takes steps necessary to mitigate physical security concerns for the credit union.
Assist the AVP of Security with investigations regarding robbery, property damage or any physical security threat.
Responsible for monitoring reports generated by the credit union's alarm monitoring company and follow-up on any oddities.
Provide specialized support to the Branch Supervisors/Managers relevant to physical security equipment, programs and software.
Provide ongoing feedback for improvements of physical security at our financial centers and assist with implementation of improvements as needed.
Assist with security audits at financial centers. Use independent judgment as to financial center's compliance with physical security policies/procedures.
Perform due diligence, gather vendor information and server as a liaison for insurance (i.e. property and business liability, business auto, CU bond and plastic card management).
Analyze performance due diligence and be the liaison with security vendors (i.e. electronic security equipment, cash management companies, alarm monitoring company, janitorial services, etc.).
Maintain high level working knowledge of the credit union's surveillance and access control systems. Must be able to retrieve photos and video based on transaction time, location and employee information.
Provide Loomis ICO/Cash Order support to branch personnel and the Accounting Department.
Responsible for setting up/deleting employee key cards within the access control system.
Oversee the health and retention of all CCTV equipment on a daily basis.
Place service tickets for physical and electronic security equipment, machines, software and CCTV, as needed.
Responsible for the transfer or removal of physical and electronic security access upon termination or transfer of employees.
Conduct a quarterly audit of vendor access and manage vendor access to physical locations. Maintain background checks and logs of all vendor access, as necessary.
Provide extra monitoring and implementation of access to physical security alarm panels.
Assist the AVP with projects pertaining to physical security (i.e., new builds and retrofits).
Assist the branches with quarterly security audits.
Update and create robbery kits, as necessary.
Assist the AVP of Security with abusive and irate members.
Gather sufficient information to allow a trustworthy assessment of risks and benefits of alternative approaches to any decision. Remain focused on objectives and consider the short-term and long-term impact of decisions and keep objectives in mind throughout the process.
Prepare written communication through clear, organized and timely manner.
Assist the AVP of Security in accomplishing departmental objectives, training team members on physical security risks, threats and awareness and identifying risk mitigation based on notifications received internally and externally.
General record retention.
Read all internal publications, including HUB and Possibilities.
Perform other duties as required or assigned.
Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet business needs.
WHAT YOU WILL NEED TO SUCCEED
Education
Two years college or equivalent experience
Work Experience
1-3 years of similar or related experience. is required
Knowledge, Skills, and Abilities
Ability to use critical thinking skills in order to break down problems, gather information and stay focused on objectives and an effective efficient manner
Ability to organize and prioritize work.
Must possess a high degree of poise and tact to represent the credit union positively in outside contacts and employees.
Possess excellent verbal and written communication skills.
Possession of valid, unrestricted driver's license.
Working knowledge of computer programs including Microsoft Windows, Word, Excel, Outlook, and internet.
Must be able to operate or have the ability to be trained to operate related office equipment, including calculators, computers terminal, multifunction copier, telephone, fraud fighter, and typewriter.
Regular and reliable attendance is required.
CONNECT WITH US
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Ascend Federal Credit Union is an Equal Opportunity Employer.
Auto-ApplyFitness Consultant
Gibson, TN job
This position requires open availability . The sales position is focused on obtaining new club memberships. This is accomplished primarily through calling leads generated through marketing activities, cold calling prospects, club tours and contests. Sales reps are expected to meet challenging monthly quotas and must be productive within 30 days of starting. Great sales reps must be able to quickly identify potential member's needs and use solution-selling techniques to close the sale. They must be able to present the customer a solution to their specific needs using the products and services offered by the club. This is a competitive sales position, with the clear objective of always meeting quota and constant improvement. Cooperation in a team environment is also essential. Responsibilities:
The following are the specific performance objectives for the position. In assessing competency and fit, all candidates will be benchmarked against these standards.
Achieve Quota: Consistently meet or exceed a quota of 50 new club memberships per month within 60-days. While this goal will vary month to month, on average a good sales rep will generate 50+new memberships each month. Monthly quotas should be adjusted seasonally January, February and March might be 50-60 sales while other months may be 35-30. (Competencies: competitiveness, work-ethic, motivation)
CLEANING - We pride ourselves on being a clean and affordable gym for our members. You will be required to clean throughout your shift and keep the facility up to standards.
Call all Leads Within Two Days and Convert 30% into Appointments: Reps must call back each assigned lead within 48 hours, quickly engage the potential customer by understanding their reasons for wanting to join a club, and use a variety of persuasive and selling techniques to convert 30% of these calls into a scheduled tour of the facilities. (cold calling, verbal communications, adaptability, listening, selling, rapport building, persuasiveness)
Effectively Plan Each Sales Day: Great reps will spend 45-minutes to an hour each day preparing and planning for their next day. They will identify who they will meet, calls they will make, goals and the expected outcomes of their efforts. Great reps will also quickly review their approach for each scheduled club tour and customize their approach based on the information they collected from the person on the phone. (organizing, planning, diligence, ability to summarize quickly, doesn't over-prep)
Conduct Effective Club Tours: Within two weeks, know the core products offered by the club and be in a position to quickly (10-15 minutes) understand a typical potential member's needs. Present the club's product line as a solution to the customer's needs appealing to their emotions and preferred buying methodology. Within 30-days, great reps will consistently conduct five club tours each day and maintain an overall close ratio greater than 50%. (customer needs analysis, analytical skills, solution selling, insight, intelligence, develop connections, ability to learn and apply skills)
Become Product Expert: Proactively learn all aspects of the club's programs and services during the first seven days. Develop examples of all key benefits by product offering. Personally participate in all aspects of the club's offerings and develop a series of techniques to present these products as solutions to specific customer needs. (desire and ability to learn/apply, initiative, self-improvement, goal oriented, creativity)
Work with Team to Provide Excellent Customer Service: Develop strong awareness of total team approach to service customers in the club. Proactively meet all key team members, understand key needs, and develop approaches to maximize group effectiveness. (team skills, cooperation, understanding, sensitivity)
Assist in Implementing Local Marketing: (Optional) Some clubs require sales reps to spend a portion of their time (as much as 2-3 hours a day) in the field calling on businesses, placing lead boxes, door hangers, flyers on cars and implementing other promotions. (Face-to-face cold calling, diligence, responsibility, integrity, attention to detail, teamwork.)
ABOUT WORKOUT ANYTIME: Workout Anytime 24/7 has earned a well-deserved spot on Entrepreneur's prestigious list of top 500 Franchises for 2024!
Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees.
Mission
To provide a friendly, convenient, life-changing journey with passion.
Vision
To reshape the fitness community where everybody aspires to be the best they can be.
Values
Attitude - We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff.
Care - We provide our members, partners, and staff with an environment that is welcoming and respectful of each individual.
Excellence - We are committed to the success of our members and partners through the expertise and dedication of our team.
Strategic Drivers
Think Big
Keep It Simple
Do It With Integrity
Auto-ApplyRegional Sales Associate
Tennessee job
Join Euronet Worldwide, Inc., a leader in the fintech space, as a Regional Sales Associate. This exciting role is perfect for individuals looking to kickstart their sales career within a dynamic and innovative company that powers financial transactions around the globe. Preferred locations: Illinois, Indiana, Virgina, Tennessee, North Carolina or South Carolina.
As a Regional Sales Associate, you will assist in driving growth by supporting the sales team in acquiring new clients and maintaining relationships with existing ones. You will be responsible for conducting market research, generating leads, and managing customer inquiries to ensure a high level of satisfaction and engagement.
Your role will also involve attending trade shows and supporting sales initiatives within a defined territory. The ideal candidate will be an enthusiastic self-starter with a passion for sales and a keen interest in the financial technology industry.
* Research and identify prospective clients in the assigned region
* Support outbound prospecting through email, CRM tasks, and LinkedIn outreach
* Assist with qualifying inbound leads and maintaining accurate CRM records
* Prepare meeting materials, presentations, and follow-up emails
* Schedule sales calls, demos, client meetings, and conferences
* Help draft proposals, pricing summaries, and RFP responses
* Track sales pipeline metrics, activity logs, and performance reports
* Coordinate with Marketing on campaigns, events, and trade show support
* Assist with contract documentation and client onboarding handoffs
* Provide general administrative and operational support to the Regional Sales Director
Fraud Investigator II
Knoxville, TN job
GENERAL FUNCTION:
Position incumbent provides vital security support and guidance to personnel. General responsibilities include the investigation of crimes perpetrated against the Bank and appropriate case documentation. Incumbent continually maintains and applies a sound knowledge of banking practices, banking laws and regulations, and various types of financial institution fraud investigations including but not limited to depository, loan, and other fraud risk channels. Incumbent provides guidance/consultation to associates on workplace safety and security incidents and procedures, asset protection, and loss mitigation strategies; performs data entry and analysis to identify and report fraud trends; delivers training; performs support duties for senior department personnel and special projects; and performs certain physical security and business continuity duties. MAJOR DUTIES AND RESPONSIBILITIES:
Initiate investigations of robbery, burglary, larceny, fraud, and other financial crimes committed against the Bank and our customers to include both internal and external incidents under the supervision of the Regional Investigations Manager.
Prepare written communications and case summaries in a thorough, clear, organized, and timely manner. Properly document all case-related activities using the case management system and physical files as required.
Utilize the case management system for data entry and fraud analysis to ensure the effective identification and reporting of emerging fraud trends. Support the Assistant Director of Security in the analysis of fraud data and the preparation of analytical reports as needed.
Apply working knowledge of the Electronic Fund Transfer Act (Reg E), the Uniform Commercial Code (UCC), as well as Bank account disclosures and customer agreements as applicable in crediting decisions and identifying liability and appropriate defenses to fraud-related matters under the supervision of the Regional Investigations Manager.
Work with law-enforcement and civil counsel to accomplish recovery, prosecution, and restitution in security and fraud-related cases; and represent the organization in legal proceedings.
Conduct root cause analysis to identify opportunities to predict, prevent and mitigate risk within processes and performance. Recommend and assist in implementing process or system enhancements based on assessment of fraud controls, systems, and processes.
Assist the Assistant Director of Security and Head of Risk Management as needed in accomplishing departmental objectives, educating associates to appropriate levels on security risk and fraud awareness, and identifying risk mitigation opportunities within the organization.
Assist Director of Operational Risk Management and other Risk Management personnel in identifying risk and monitoring compliance with risk-related programs.
Assist the Fraud Identification Manager with aspects of the fraud detection system as directed. Identify opportunities to enhance and streamline fraud detection efforts and workflow processes. Interact with Risk Management personnel in identifying fraud detection/trending issues.
Provide consultation and day-to-day support to Bank associates related to workplace safety and security issues, fraud investigations, and loss mitigation opportunities. Maintain positive and productive working relationships with Bank associates and business partners. Provide caring and professional fraud protection and awareness guidance when interacting with external customers.
Assist the Assistant Director of Security and Information Security leadership in conducting investigations of known or suspected security breaches, serious policy violations, and other pressing matters.
Assist in development of physical security, fraud-control, emergency-management, and other training modules; and deliver training sessions to associates within the organization as directed.
Conduct initial and ongoing training on all aspects of the FirstBank Security Manual and other pertinent materials.
Perform periodic security assessments and site visits for Bank facilities as directed. Assist with physical security recommendations and event responses.
Function as a first responder and support the company during business continuity events as directed.
Augment or provide backup for Executive Protection objectives as directed.
Coordinate and complete a variety of security or fraud related special projects as assigned and provide project status updates as needed.
Provide ongoing feedback for improvement of all security or fraud-related programs, policies, and processes; and assist with implementation of improvements, as necessary.
Provide initial training and periodic support to site Safety and Security Coordinators.
Participate in user groups, security and law-enforcement industry associations and cooperatives, and subscription and review of security publications, etc. to maintain a current knowledge of bank technology, systems, applicable financial crimes, and mitigation processes.
Identify and attend cost-effective internal and external training opportunities to ensure continuous professional development and to identify and counteract emerging fraud issues within the industry. Complete all internal training as required.
Perform other duties as assigned.
Minimum Requirements:
Five years of experience in financial institution fraud investigations, corporate investigations or relevant field required. Other banking experience may be accepted as a substitute for this requirement.
Bachelor's Degree in the field of criminal justice, business management, finance, economics, accounting, social sciences, legal studies, etc., preferred.
Professional certification (Certified Fraud Examiner or similar) preferred. Professional designations may be substituted for a portion of the experience or educational requirement where applicable.
Experience in evaluating fraud claims; making fraud-related crediting decisions; identifying liability issues; and appropriate defenses based on understanding of Uniform Commercial Code Check Guidelines, Reg E, bank depository agreements, etc., preferred.
Experience in interviewing victims, claimants, bank associates, witnesses, and suspects.
Excellent written and verbal communication skills.
Sound working knowledge of Microsoft Office products.
Ability to properly prioritize multiple work responsibilities, projects, and demands.
Must have reliable transportation and ability to travel on short notice as needed.
FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.
Auto-ApplyMortgage Processor II
Ascend Federal Credit Union job in Murfreesboro, TN
ABOUT US
Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.
WHAT WE OFFER
Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union's commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend's vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2025).
This position can be based in Tullahoma or Murfreesboro.
WHAT YOU WILL DO EVERYDAY
The Mortgage Processor II is responsible for providing quality member service. This position communicates directly with members, loan originators and third parties in a professional and effective manner to collect all loan documentation necessary to underwrite, obtain final approval and move the loan through to closing for portfolio loans and loans being sold in the secondary market. Mortgage Processor II provides proper disclosures when required by applicable local, state, and federal regulations. This position is responsible for performing a variety of loan documentation duties on loan packages to ensure compliance with company's policies and procedures for loan products. The Mortgage Processor manages an assigned pipeline of loans.
#LI-Onsite
HOW YOU WILL MAKE AN IMPACT
Prepares mortgage loan file by reviewing loan application; clarifying or obtaining additional information. Call or send welcome email to member. If necessary, request additional qualification information.
Serve as liaison with secondary market lenders by submitting files to lender for underwriting and approval. Obtain required conditions and insure that loan is cleared to close by the lender / investor in a timely manner.
Be familiar with secondary market guidelines, to include conventional, VA, FHA, Freddie Mac and USDA loans.
Reviews the loan application submitted and structures the loan to accommodate the automated underwriting findings.
Submits fully processed files through automated underwriting system and submits to secondary market underwriting department for decision as required. Resolves issues and shows ongoing improvement in reducing issues identified by secondary market underwriter.
Identifies mortgage loan application problems by highlighting loan deficiencies; notifying MLO Managers and Mortgage Processing Manager.
Manage/review working pipeline daily to meet rate locks and established turn times.
Monitor, gather and track incoming documents, verifying the data collected and submitted. Ensure all required documentation is obtained. This includes verifying and reviewing credit reports; income documentation; employment history, etc. Seek out additional documentation as needed to support the income used for qualification.
Track incoming requested documentation in OpenClose. Keeps mortgage loan information accessible by sorting, organizing, and filing documents.
Responsible for coordinating corrections of any discrepancies or missing documentation and updating of system.
Request required verifications (i.e.: verification of rent, verification of mortgage, or verification of employment), appraisal, title insurance, flood certificate, etc. for equity loans.
If loan requires Private Mortgage Insurance (PMI) - place order with MI company. Must stay up to date with MI underwriting guidelines.
Review appraisals and provide copy to member. Submit appraisal invoice for payment. Provide options for moving forward if the appraisal comes in less or higher than expected by adjusting the loan amount based on the direction of the MLO or member.
Review and verify title work for any liens/judgments. Review property tax amount and put into Open Close.
Report document or file deficiencies and resolve exceptions with Mortgage Operations Manager.
Post prepaid fees to proper GL account (i.e. appraisal and credit report fees).
Request construction inspections as needed when requested by the member. Calculate and request construction draw for member as needed. Upon completion of home, the member will need to apply for permanent financing with the MLO. Once the processor receives the loan, the processor will need to refer to the construction loan to obtain proper documentation for the permanent loan. The processor will then process the loan as usual.
Monitor the overall lending process, and identify, resolve and communicate issues that could impact timely closure of loans. Verify that all necessary information has been received and notify the Mortgage Processing Manager of any problems or potential problems.
Ensure that files are reviewed, updated, and are completely processed prior to submission to underwriting queue. Provide timely response to inquiries from underwriter. Provide documentation to clear conditions designated for the processor.
Work closely with borrowers, loan officers, title companies/attorneys, or insurance companies to gather and prepare all documents needed to satisfy underwriting requirements.
Ensure compliance deadlines for TRID are met with regards to re-disclosures, closing disclosures, cancellation and declinations.
Send incomplete letters to members with inactive applications to determine status of loan request.
Clear loan conditions, as required by underwriting and collaborate with Closing to ensure timely closing.
Complete HMDA information for applicable files.
Handle incoming calls and provide information to members regarding the mortgage loan programs, accounts, etc.
Attend training sessions and team meetings when required.
Maintain current knowledge of federal regulations, RESPA guidelines, and credit union policies pertaining to mortgage loans.
Cross sell credit union services to members, explaining the different services and the benefits of each.
Read all internal publications including Source and Possibilities.
Relieve mortgage receptionist as needed.
Maintains mortgage loan member confidence and protects organization operations by keeping information confidential.
Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet business needs.
WHAT YOU WILL NEED TO SUCCEED
Education
Must have a two-year degree in a business-related field or equivalent experience
A four-year degree in a business-related field
Work Experience
3-5 years of experience processing mortgage loans required, preferably in secondary market environment is required
Knowledge, Skills, and Abilities
A high level of problem-solving skills, and the ability to communicate in a clear, concise manner.
A high degree of poise and tact to represent the credit union positively in outside contacts.
Excellent verbal and written communication skills to communicate professionally.
Ability to organize and prioritize work with minimum supervision.
Effective organizational and analytical skills with high degree of computer literacy and fluency in various Microsoft programs (Microsoft Word, Outlook, Excel) as well as the internet.
Must be accurate in all transactions.
Regular and reliable attendance is required.
Possession of a valid, unrestricted driver's license.
Ability to operate or have ability to be trained to operate related office equipment, including calculator, computer terminal (PC), FICS, multifunction copier, receipt printers, telephone and typewriter.
CONNECT WITH US
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Ascend Federal Credit Union is an Equal Opportunity Employer.
Auto-ApplyCommercial Banker- Emerging Middle Market- Vice President
Knoxville, TN job
In this role you will be the focal point of client acquisition and ongoing relationships. Bankers work both independently and as part of a team to introduce our comprehensive solutions to clients. As a Banker, you will be responsible for growing and retaining profitable relationships within the Middle Market Banking & Specialized Industries (MMBSI) target space (companies with revenues between $20 and $500 million).
Our Bankers are required to have deep working knowledge of our solutions including, but not limited to: Credit, Treasury Services, International Banking, Syndicated Finance, Commercial Card and Chase Paymentech Solutions. Our strongest Bankers have a methodical approach to the market activity and prospecting.
MMBSI delivers locally and therefore our ideal candidate has deep local connections and market knowledge, as well as possess the following attributes:
Champion a culture of innovation and a customer centric mindset
Stay up to date with industry trends to identify opportunities for innovation or strategic partnerships
Find ways to drive efficiency with existing technical infrastructure through automation while embracing the innovative opportunities offered by new technologies
Required Experience
Typically a minimum of seven years direct lending or credit support related experience with a focus on business relationships
Bachelor's degree required; formal credit training preferred
Understanding of Commercial Banking products and services
Ability to mobilize internal networks and resources
Demonstrated experience of meeting or exceeding sales goals
Strong technology experience; digital background preferred
Skills
Sales management and business development skills
Proficiency in building and maintaining positive client relationships
Strong creative solution and problem solving abilities
Excellent business judgment and strategic thinking
Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines
Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
Self-directed, proactive, and creative; uses sound judgment and navigates ambiguity to get things done
Ability to work independently and take ownership of assignments
Flexible to changing business priorities and ability to multitask
Auto-ApplyWealth Management Client Specialist
Morristown, TN job
The Wealth Management Client Specialist will be actively involved in supporting advisor(s) through a full service platform. Assists in achievement of sales revenue by customer contact, relationship building, referral source management, technical, and interpersonal skills. The Client Specialist helps gauge and enhance client satisfaction and ensures adherence to operating procedures. Demonstrates ownership and accountability for data integrity, including accuracy of client data within source systems.
**Essential Duties and Responsibilities** :
- Under general supervision, provide overall support to management, advisors and other support staff including, operating the firms business process management system, maintaining appropriate files, monitoring multiple email inboxes, working with back office to ensure processing is completed, handling of inbound calls/requests when needed and all other facets of support activities assigned.
- Extensive client contact , involved in all activities that align with prospective and existing clients
- Performs account maintenance including money transfer requests, address changes, etc.
- Serves as liaison and between sales team, compliance, and other business lines throughout the firm
- Manages account opening process, including but not limited to retrieving relevant executed documentation from clients and in compliance with regulatory procedures
- Reviews client account activity on a daily, weekly, and monthly basis to ensure overall accuracy, proper settlement, and reconciliation
- May attend client meetings, prospect meeting, and client/marketing events
- Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadline in a fast-paced work environment.
- Coordinate and execute activities such as account paperwork fulfillment, account representative changes, and various project support
- Fulfill financial advisor requests and resolve service-related issues and inquiries
- Process tasks and resolve issues in a timely and accurate manner
- Ensure adherence to compliance operating policies and procedures including maintaining confidentially and client privacy at all times
- Maintain a focus on continuous improvement and provides feedback on system enhancements
- Master technology to ensure it is being used to its full benefit
**Qualifications** :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
1. 0-2 years' experience required; 2-4 years' experience preferred
2. High School diploma required for consideration (or equivalent); Bachelors preferred
3. Proficient use of Microsoft Excel, Word, Outlook & PowerPoint required, experience with DocuSign preferred
4. Accurate typing, spelling & grammar skills. Good written and oral communication skills. Good organizational and customer service skills. General banking and operations experience is helpful
5. FINRA Licenses : Series 7, 66/63 preferred
6. Appropriate State Life & Health Insurance licenses preferred
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
Senior Land Development Project Manager
Brentwood, TN job
You must be able to work in the U.S. without sponsorship. No C2C or 3rd parties, please. Exciting opportunity in Nashville, TN! We're looking for an experienced Senior Land Development Project Manager to help establish and grow our clients new Civil/Site Development team.
In this leadership role, you'll manage projects, mentor staff, and drive client success while keeping projects on time, within budget, and compliant with regulatory requirements.
What You'll Do:
* Lead land development design projects, including stormwater management, water/sewer systems, and erosion/sediment control.
* Oversee project budgets, schedules, proposals, and financial performance.
* Handle permitting with local, county, and state agencies.
* Build and manage client relationships while helping expand the client base.
* Hire, train, and mentor team members to strengthen a growing Civil/Site group.
* Perform quality control and ensure successful project delivery using AutoCAD.
What You Bring:
* Bachelor's degree in Civil Engineering (required).
* 10+ years of site design experience.
* Active PE license (required).
* Strong knowledge of Tennessee land use processes/regulations.
* Technical expertise in stormwater management, grading, hydraulics, and hydrology.
* Proficiency with AutoCAD.
* Construction oversight experience (preferred).
* Valid driver's license.
This is a fantastic chance to take ownership of a growing team and make an impact on the Nashville land development market.
Candidates that meet the criteria above may send their resume directly to Brandon at bgreen@blackrockres.com
#LI-DNI
Marketing Analyst
Ascend Federal Credit Union job in Murfreesboro, TN
ABOUT US
Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.
WHAT WE OFFER
Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union's commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend's vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2025).
WHAT YOU WILL DO EVERYDAY
The Marketing Analyst works as a key member of the Marketing team to support the department and the organization's overall goals and strategic objectives by conducting research and analysis to inform data-driven decisions. This role will produce the analytical work used to determine targeting, segmentation, campaign KPIs, overall marketing performance, and incremental business impact as a result of marketing. This role will oversee member insights, assist with qualitative and quantitative research, web analytics, and more. The analyst will work within the Marketing team and work closely with all areas of the department, our 3rd party agencies, and various business lines to make informed, data-driven decisions related to marketing efforts for credit union products, services, and brand awareness. #LI-Onsite
HOW YOU WILL MAKE AN IMPACT
Perform data analysis to inform comprehensive, multichannel marketing campaigns and promotions by defining key metrics and KPIs that drive ROI
Develop and maintain interactive Power BI dashboards that provide actionable insights, enabling business users to independently explore and analyze data
Translate complex data into clear, concise narratives to influence strategic decision-making
Identify and recommend target audience segments, gather analytics, and prepare scenarios to inform or improve the success of growth and acquisition marketing campaigns
Collaborate closely with Ascend's data team to ensure data accuracy and integrity through validation processes. Adhere to the organization's data governance standards and best practices. Design, develop, and audit Power BI dashboards to optimize performance and maintain data consistency
Contribute to the success of marketing efforts by analyzing campaign performance based on data to determine efficacy and provide recommendations
Report and present detailed tactic and campaign metrics to senior leaders in the credit union
Design and compile analysis on the current membership to assist in data-driven targeting and messaging strategies
Develop and maintain weekly/monthly reporting on the health of the brand, campaigns, and organization
Analyze competition and trends, identify the organization's strengths and weaknesses, and determine potential opportunities
Maintain an understanding of industry trends in business intelligence, data analytics, and visualization technologies. Continuously expand knowledge of data best practices and emerging data-driven methodologies to drive innovation and improve data-driven decision making
Read all internal publications, including HUB and Possibilities.
Perform other duties as assigned or required.
Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet business needs.
WHAT YOU WILL NEED TO SUCCEED
Education
Bachelor's Degree Marketing or related field is required
Work Experience
3-5 years Marketing or Data Analytics is required
Knowledge, Skills, and Abilities
Proficient in developing and maintaining interactive dashboards within Microsoft Power BI. This includes data modeling, visualization creation, and dashboard design
Must be data-driven and understand sales funnels, can measure the performance of marketing campaigns across different channels, and effectively report on KPIs and ROI
Understanding of marketing principles, theory, and application to marketing projects and assignments
Proficient knowledge in Google Analytics 4, Google Tag Manager, Power BI Excel, SQL, and SQL server
Strong understanding of common marketing platforms, automation, and segmentation tools
Excellent written and verbal communication skills with the ability to effectively communicate complex data insights to both technical and non-technical audiences. Such as tailoring data stories to different levels of the organization and creating compelling narratives that drive action
Understand consumer behavior, tracking, and forecasting consumer trends
Strong analytical and problem-solving skills, including the ability to identify patterns, trends, and anomalies in data to inform strategic decision-making
Ability to translate data insights into actionable business recommendations
Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information, and handle problem resolution
Knowledge of Microsoft Office suite
Skilled in collaboration and fostering relationships
Knowledge of project management software; Asana is a plus
Critical thinking and analysis
Able to think strategically and creatively
Able to prioritize and meet deadlines
Able to exercise judgement, initiative and tact in dealing with membership, department supervisors and staff
Regular attendance is required
Possession of a valid, unrestricted driver's license
Ability to be trained in all areas of credit union operations, policies, and procedures
CONNECT WITH US
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Ascend Federal Credit Union is an Equal Opportunity Employer.
Auto-ApplyTeller Manager
Manchester, TN job
The Teller Manager efficiently manages and supervises the operations of the Teller area and sales activities of the Teller staff. Ensures customers are served promptly and department activity balances at the end of each business day. Collaborates with managers, supervisors and staff at all levels and from all locations to ensure FirstBank distinctive service excellence is delivered on a consistent basis.
Essential Duties and Responsibilities:
Monitor Teller execution of daily sales and service, ensuring best practices and high- quality service, bank established guidelines and brand model are delivered to maximize opportunities and meet customer financial needs; personally execute to the same level as needed.
Answer escalated Teller staff and advanced customer inquiries as needed; engage Teller staff in the sales process using coaching and leadership strategies to encourage a consistent application of effective sales and referral activities.
Manage and supervise daily operational standards for Teller staff, including but not limited to cash drawer security, daily balance of all cash drawers, item capture procedures, counterfeit currency identification, vault and branch cash management, balance ATM, etc.
Assimilate new Tellers to the Bank through training and coaching; monitor Teller performance; schedule and supervise activities of Teller staff.
Protect the bank from unnecessary risk or exposure by modeling bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.
Communicate and collaborate with Financial Center and Bank leadership regarding Teller activities and needs.
May function as Security Coordinator for the branch when needed.
Participate in marketing initiatives and represent the Bank at branch activities and community events.
Model and provide consistent, distinctive service to all customers when delivering the FirstBank service experience.
Manage Teller staff to achieve safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies, including following and monitoring security protocols.
Regular and reliable attendance.
Perform other duties as assigned.
Qualification:
Education: High school diploma or the equivalent required
Experience: Minimum five years, with specific Teller experience required
Certifications and Licenses: Must be bondable
FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.
Auto-ApplyFhnf Asset/Liability Specialist
Memphis, TN job
This position supports FHN Financial's depository clients by analyzing asset/liability positions and assisting in the measurement and management of depository institutions' interest rate risk. The role combines hands-on A/L modeling, data validation, and clear communication of balance sheet risk insights to internal senior management and clients.
Key Responsibilities:
Gather client-specific data; prepare, load, and validate inputs in FHN Financial's internal A/L modeling software.
Verify the accuracy of model outputs; reconcile discrepancies and document assumptions and findings.
Develop a strong understanding of client balance sheet risk and translate model results into clear, actionable insights.
Communicate results and recommendations to internal senior management and clients in a concise and professional manner.
Produce and maintain reporting and workpapers that support interest rate risk analysis and periodic reviews.
Collaborate effectively with internal teams and external clients to support ongoing model cycles, updates, and special analyses.
Contribute to process improvements that enhance data quality, efficiency, and client experience.
Minimum Requirements:
Bachelor's degree in business, finance, economics, or a related field preferred.
High proficiency with Microsoft Excel; proficiency with other Microsoft Office applications (Word, PowerPoint) required.
Strong analytical, quantitative, and problem-solving skills with high attention to detail.
Effective written and verbal communication skills; ability to work directly with various clients (both internal and external).
Ability to manage multiple priorities and deliver accurate work within deadlines in an onsite work environment (Memphis, TN office).
Preferred Qualifications:
3 to 5 years of experience in bank asset/liability management, interest rate risk, treasury, or financial modeling.
Familiarity with A/L or ALM modeling platforms and data reconciliation.
Exposure to interest rate risk concepts and metrics (e.g., earnings and economic value sensitivities, shock/stress scenarios).
Experience with data analysis tools (e.g., advanced Excel functions; SQL or BI tools a plus).
Location:
Memphis, TN (Onsite)
About the Team:
ALM Advisors operates within FHN Financial, a division of First Horizon Bank. The team provides consulting and analytics that support our clients' balance sheet management, interest rate risk assessment, and strategic planning.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Intern - Middle Market Commercial Banking
Nashville, TN job
Internship Program Duration: 10 Weeks - June 1, 2026 - August 7, 2026
Pay: $20
Our 10-week internship offers a comprehensive and immersive experience for students interested in gaining practical knowledge and skills in the banking industry. Each week, you will be exposed to different leaders and aspects of the line of business. You will have the opportunity to complete tasks that will help you understand the day-to-day operations of a bank and develop a well-rounded skillset. Additionally, you will have the chance to receive guidance from experienced professionals in the field, participate in meetings, and network with other interns and associates. By the end of the 10 weeks, you will have gained valuable insights, built a solid foundation in banking practices, and potentially set the stage for future career opportunities at First Horizon.
Work schedule and number of hours worked per week (minimum: 20 - 40 hours) are flexible, within normal business hours.
The Intern will learn and assist with the day-to-day duties of the Middle Market Commercial Banking Team members, including:
Roles and responsibilities within the Commercial Loan Process
Learn basics of Commercial Banking by reviewing materials and inclusion on deal team discussions
Introduction to
FHB Financial Statement Spreading Standards
Spreading financial statements in
Moody's CreditLens
Learn the fundamentals of credit analysis (Five C's of Credit)
Exposure to Probability of Default grading
Assist in updating credit files in
nCino
Perform industry research to assess potential (& existing) borrowers
Review monthly, quarterly, and annual financial statements
Learn the basics of Business Banking and other LOBs
Exposure to team members across the Middle Tennessee footprint
Qualifications:
Full-time student undergraduate student with anticipated graduation date between December 2024 - June 2025
GPA of 2.75 or above
Strong interest in business and finance, though no specific major is required.
Resourcefulness, team-orientation, enthusiasm, entrepreneurial spirit
Demonstrated leadership and self-development (work, campus)
Ability to interface and network with people at all levels of the organization.
Strong communication and collaboration skills
Strategic and critical thinking skills
Computer and Office Equipment Skills:
Microsoft Office Suite
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Business System Manager - Default Services
Memphis, TN job
**Location:** Onsite at locations Memphis, TN., Houston, TX., Irving, TX., Metairie, LA., Lafayette, LA., Birmingham, AL., Charlotte, NC., and Knoxville, TN. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
The Business System Manager (BSM) serves as the central point of contact for the management and oversight of systems used by our Default Servicing team and Lending Services team, including the pay-by-phone system. The BSM is accountable to all associates and stakeholders whose work is impacted by these systems. While this position does not require deep technical expertise, it does require a solid understanding of business system and comfort working with technology platforms and vendors. Prior experience with collections or collections systems is essential. The BSM is responsible for the daily operation of a variety of business systems, overseeing business requirements, defect tracking, communications, system access management, user-acceptance testing, and production certification. This associate plays a key role in identifying solutions for production problems, managing system conversions and de-conversions, supporting new products and enhancements, and ensuring compliance with regulatory changes. The BSM is the primary contact for all business function issues or system affecting supported areas.
The BSM partners closely with the Operations department managers to achieve agreed-upon business objectives, translating those objectives into actionable system requirements in collaboration with the Technology business teams. This associate designs and refines business processes, drives initiatives, and is actively involved in implementation efforts, providing reporting and analysis as needed. The ideal candidate demonstrates exceptional client-focused service, analytical skills, project management expertise, and the ability to remain composed and solution-oriented in a dynamic environment.
**Essential Duties and Responsibilities:**
**Consultation and Analysis**
· Drives initiatives and has primary responsibility for approving business requirements
· Manages definition of business case and approves business requirements and functional designs for system enhancements
· Considers impact to vendor, workflow of existing processes and other related systems
· Uses analytical skills to streamline business processes
· Understands and applies limitations and unique advantages of existing enterprise capabilities
· Analyzes marketplace, industry, company and technology trends and best practices
· Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.
· Designs and documents business processes to improve efficiency
· Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls
· Develops solutions to business problems or new business requirements
· Creates maps of current and future processes
· Manages system SLAs, Disaster Recovery and Business Continuity, and user access
· Serves as primary subject matter expert contact for the system
· Defines and drives system strategy to align with organizational strategies
· Researches and analyzes the root cause of system issues
**Execution**
· Manages multiple initiatives effectively
· Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals
· Develops detailed plans and timelines
· Produces system-related job aids and provides training content for training facilitators
· Performs and coordinates User Acceptance Testing
· Reviews and approves Quality Assurance test plans
· Performs or scheduled production certification
**Communication**
**·** Relates well with all levels of the organization and builds appropriate rapport
· Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes
· Manages end-user system communications
· Communicates with manager proactively regarding any capacity issues or opportunities
**Knowledge:**
**·** Knowledge of loan operations and default servicing including consumer, commercial and credit cards
· Understanding of business processes and functions for the lifecycle of consumer and commercial loans
· Awareness of regulatory environment and implications
· Experience with ACI or CGI collections and payment systems
**Education and/or Work Experience Requirements:**
+ Excellent computer proficiency (MS Office - Word, Excel, and Outlook)
+ Must be able to work under pressure and meet deadlines, while maintaining a commitment to quality and providing exemplary service
+ Excellent organizational, analytical, and customer service skills
+ Bachelor's degree or related experience
+ 5 or more years system implementation and/or operations experience
+ System implementation and/or loan operations experience preferred
**Skills:**
+ Strong ability to establish mutual understanding and effective working relationships with associates across business areas
+ Demonstrated decision-making skills, including the ability to act with incomplete information
+ Skilled at envisioning and articulating future scenarios and strategies at a high level
+ Able to communicate honestly and constructively, presenting unvarnished truths in a professional and helpful way
+ Excellent verbal and written communication skills, with the ability to tailor messages for diverse audiences
+ Experience with project management or business analysis is beneficial
+ Proficient in organizing, prioritizing, and managing multiple work streams simultaneously
+ Skilled in gathering, documenting, and translating business requirements for technology partners
**Abilities:**
+ Quickly assess and understand complex situations and system impacts
+ Break down problems into manageable details for effective analysis and resolution
+ Influence and collaborate with associates and business partners, even without formal reporting authority
+ Monitor, interpret, and communicate detailed findings to business and technical partners
+ Clearly communicate ideas, concepts, and recommendations to associates at all levels
+ Adapt readily to change and shifting priorities within a dynamic operational environment
+ Travel as necessary to meet project and stakeholder needs
**Physical Requirements:**
+ Basic keyboarding or other repetitive motions
+ Lifting/pushing objects
+ Must be able to talk, listen and speak clearly on telephone
+ Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards.
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.