Senior Director jobs at Aspen Technology

A global technology company based in Hoboken, NJ is seeking a VP General Counsel for CX Americas. This role involves leading a team of 13 legal professionals and providing strategic legal counsel to senior leadership. The ideal candidate has over 16 years of legal experience and a background in SaaS. This position offers a hybrid work model and the opportunity to influence business decisions and drive innovation while managing complex legal engagements. #J-18808-Ljbffr

SPECIFICATION VICE PRESIDENT of INVESTOR RELATIONS Shine Associates, LLC has been retained to search, identify and recruit a Vice President of Investor Relations (“VPIR”) on behalf of our client (‘Company'). This position will be based in the Boston, MA office. CONFIDENTIALITY Shine Associates, LLC has been exclusively retained on this assignment. Information contained in this position specification as well as any other information concerning the Company provided or verbally discussed is confidential. All materials and discussions are to be utilized for the sole purpose of a candidate's personal review of the career opportunity. CLIENT DESCRIPTION Our client is a real estate investment and development company that focuses primarily on industrial and residential markets. Headquartered in Boston, with offices in Atlanta and Philadelphia, the Company searches for unique investment opportunities throughout the East Coast. The Company finds and invests in opportunities across the risk spectrum; this results in insightful investments ranging from short-term, value-add projects to long-term, multiple-oriented deals. With operating expertise across this spectrum, the firm is capable of capitalizing on a vast array of deal types. The Company takes seriously their Core Values: Value Creation: Their business is built on finding and creating value in every deal, property, and relationship. Ownership: Operates with extreme ownership, where every team member is accountable for their collective success. Fiduciary Excellence: Committed to safeguarding their investors' capital, ensuring every decision maximizes value with transparency and integrity. Agility: They move swiftly and strategically, taking advantage of hidden opportunities in the market. Growth and Humility: Lead with humility and a focus on continuous growth-both personally and professionally. VICE PRESIDENT of INVESTOR RELATIONS Our client is a real estate investor and developer focused on the commercial and residential sectors. The Company currently owns over four million square feet of real estate across the East Coast and has a pipeline of development approaching $1 billion. The Vice President of Investor Relations position is an opportunity for an exceptional candidate to advance their real estate career. The candidate will join a dynamic team and will be responsible for maximizing the equity capabilities across both high-net-worth investors and our institutional joint venture partnerships. Focusing on servicing the existing Investor base, Inbound Investor referrals, and additional ad hoc Investor requests. The Company's platform is unique in that we source equity from investors that range from individual high-net-worth accredited investors to large scale institutions and pension funds. The demands of each pool of capital are remarkably unique and tailored to their needs. The result is a position that sits at the intersection of Investor Relations, Asset Management, and Acquisitions with exposure and the need to understand each business line. This position will report directly to Partner, Head of Investor Relations, in support of the Head of Institutional Equity and Head of Private Capital - all three are experienced members of the firm's team with a core focus on sourcing equity for all new deals and servicing the existing equity relationships across the portfolio. SPECIFIC RESPONSIBILITIES Support and service existing investor relationships through in-person meetings, portfolio performance reviews, and calendar-based reporting. Administer legal document formation, capital account set-up, and the Investor subscription process for all Company Investors. Maintain the Investor Relations database - powered by Juniper Square. Assist in the creation and publication of new investment offerings. Support the publication of the Firm's quarterly/annual reports and business plans to investors. Work closely with other key company functional areas (acquisitions, asset management, finance, accounting, compliance, tax, and legal) to compile data and insights for investor reports, questionnaires, communications, and ad-hoc requests Manage the coordination of investor fund closings (open and closed end vehicles), including working closely with legal counsel and third-party administrators to coordinate investor subscription documents and limited partnership agreements Review and organize subscription documentation and corresponding information Track and document essential information through the review of legal documentation Assist in coordinating documentation with legal team and managing correspondence with LPs Provide prospective and existing investor support via CRM platform Support fundraising efforts by working directly with senior team members to create marketing materials, including PPMs and DDQs and RFI's for current investor updates and potential investors as well as due diligence presentations Provide quarterly updates to investor and consultant databases Assist in the creation, procurement and updating of marketing material content and design Maintain membership subscriptions to a number of industry networks Manage quarterly updates to consultant and investor databases and surveys Assist in preparing and review content for private placement memorandum and other investment vehicle documents Participate in portfolio management calls Work closely with Accounting team to assist in investor reporting Assist in maintaining firm-level statistics to ensure consistency across internal and external facing marketing materials Work closely with the firm's Marketing team to ensure brand consistency across all internal and external facing materials (reporting, website, advertising, etc) Analyze investment-level data and prepare appropriate summaries Synthesize quantitative and/or qualitative market and economic data, perform regular research on industry trends, peers, capital markets, and develop regular communication and reporting for senior management and investors Participate in a range of internal projects that require assistance with written communications, data analysis, and PowerPoint presentations Ensure investor inquiries are completed in a timely manner and with thoughtful answers that satisfy the investor and maintain corporate / brand message Various special projects as requested Ability to travel to assets as needed. Research, document, and establish relationships and prospect-leads for new investors - both organically and through lead-gen software. QUALIFICATIONS & SKILLS 7-12 years of investor relations, client service, with real estate experience preferred with a focus on relationship management Undergraduate degree with a focus on finance, economics, real estate with outstanding academic record Proficient in Microsoft Office Suite, with a focus on Excel, PowerPoint & Word Juniper Square experience a plus Working knowledge of real estate accounting, investment and financial concepts Self-starter Highly organized Excellent writer with the ability to convey complex investments in a simple manner COMPENSATION & BENEFITS The Company is prepared to offer a competitive compensation package. CONTACT INFORMATION Shine Associates, LLC 45 School Street, Suite 301 Boston, MA 02108 ************************** David Slye, Managing Director Kelsey Shine, Director ************** ************** **************************** *****************************

Macdonald & Company is pleased to be exclusively retained by a privately held industrial developer in Houston to find and appoint a VP of Investment/Development focused on sourcing and executing industrial ground up development. Great growth opportunity to join a lean team of high performing, best in class developers in Houston, who have a significant track record and have capabilities to develop through their own capital sources or look at JV opportunities. Key Responsibilities: Strategic Planning & Acquisition Identify and evaluate land for potential speculative and build-to-suit industrial development in key Houston submarkets. Lead site due diligence, market research, financial feasibility analysis, and risk assessment for potential acquisitions. Work closely with capital partners, joint-venture partners, and internal leadership on acquisition strategies. Entitlement & Approvals Manage the entitlement process, zoning, permitting, and regulatory approvals. Coordinate with architects, civil engineers, and consultants to prepare site plans, environmental studies, and other permitting documentation. Build strong relationships with municipal governments, local authorities, and community stakeholders. Financial Modeling & Projections Build and maintain sophisticated financial models (pro forma, cash flow, IRR, sensitivity) for project-level and portfolio-level decisions. Lead underwriting for new projects, negotiating land purchase terms, and assessing capital structure. Present development business plans to senior leadership and potential equity / debt partners. Pre-Construction & Design Coordination Oversee schematic design with architecture and engineering teams. Coordinate design aspects (site plans, building layouts, parking, utilities) to optimize cost, schedule, and tenant needs. Work with construction leadership (contractors, project managers) to ensure alignment between design intent and buildability. Team Leadership & Stakeholder Management Lead a small team (analysts, development associates) and mentor them through the front-end process. Collaborate with leasing, asset management, capital markets, and construction teams. Report to senior management (Managing Principal, Board) on project status, risks, milestones, and budget. Market & Competitive Intelligence Monitor industrial real estate trends in Houston (speculative demand, build-to-suit, land scarcity, user types). Use insights to inform site selection, project sizing, and risk mitigation strategies. Represent Company externally at industry events, with brokers, landowners, public agencies, and joint-venture partners. Qualifications Bachelor's degree in Real Estate, Finance, Business, Civil Engineering, or related field; MBA strongly preferred. 7+ years of industrial real estate development experience, with deep exposure to the front-end (land acquisition, entitlement, pre-construction). Success in bringing speculative and/or build-to-suit industrial projects from concept to shovel-ready. Strong financial modeling, underwriting, and project feasibility analysis; experience with pro formas, IRR, and sensitivities. Excellent interpersonal, negotiation, and team leadership skills; ability to present to and influence senior executives, partners, and public officials. Deep understanding of the Houston industrial real estate market (submarkets, infrastructure, zoning, logistics). Comfort managing multiple deals simultaneously, with ability to lead cross-functional teams. Entrepreneurial orientation, ability to think long-term and balance risk-reward in land development.

Macdonald & Company is pleased to be partnered with an Industrial Developer to find and appoint a VP of Industrial Development to serve as a lead for the Houston market. Opportunity: An established industrial development company is seeking an experienced and dynamic Vice President of Development/Market Lead to drive growth and oversee market operations. This senior leadership role focuses on spearheading development projects, shaping strategic market initiatives, and enhancing relationships with key stakeholders. The ideal candidate will have a proven track record in industrial real estate, strong business acumen, and the ability to lead cross-functional teams. This is a unique opportunity to make a significant impact in a pivotal role, contributing to both market expansion and the company's long-term success. Responsibilities: Be an active participant in the Houston industrial & logistics markets to source industrial investment opportunities, specifically, development opportunities as well as value-add and core plus acquisitions. Establish and maintain active relationships with landowners, brokers and landlords in the Houston market. Prepare financial models, development budgets, investment committee presentations and monthly financial reports. Manage project progress including monitoring, tracking, reporting on project progress, and working with the Construction team to ensure timely completion Manage communication and interact effectively with key stakeholders responsible for completing various phases of projects including community leaders, architects, consultants, contractors, and municipal staff Manage proposals and RFP responses Lead weekly update meetings regarding development and marketing efforts Create, track and manage proformas and project schedules Generate, navigate and expand relationships in the regional brokerage community Direct coordination with the marketing department to ensure all collateral is up to date and relevant Perform tasks such as generating agreements, invoices, procurement of contracts, preparing agendas and ensuring meetings are scheduled, and performing lease abstracts Lead project start-up and closeout meetings; manage jobsite progression, ensuring that all phases of a project are completed within specifications and on time Prepare written materials documenting activities, providing written reference, and/or conveying information EXPERIENCE REQUIRED BS, BA or MBA in Business, Finance, Real Estate or Masters in Real Estate Development a plus. 5-7+ years of Commercial Real Estate Experience required. Direct experience in Land Acquisition and Development for the industrial sector Willingness and ability to consistently dive deep into market analysis, deal negotiation and strategic planning in assigned regions. Strong negotiations skills from both a Business and Legal terms standpoint. Ability to develop and review financial models to understand specific development proforma and valuation components. Extensive market knowledge with an established network of brokers, developers, and connections. Sufficient knowledge of favorable site characteristics, site planning, brand visibility, ease of access Strong knowledge of Microsoft Office Suite (Outlook, Excel, PowerPoint, Word, SharePoint)

Macdonald & Company is pleased to be exclusively retained by a nationally leading multifamily developer to identify and appoint a Vice President of Multifamily Development for their Houston office. This individual will play a key role in growing and scaling the current pipeline and will take on a market leadership position. Opportunity: The company is an established multifamily developer, consistently ranked among the top 15 multifamily developers in the U.S. This role offers the opportunity to collaborate with top-tier professionals internally and provides a clear path for growth into a senior leadership position within the business. Reporting to the Managing Director for the Houston market, the Vice President will collaborate with the MD to source development opportunities. This role will be responsible for running pro forma analyses, conducting market research, preparing debt and equity packages, overseeing project design, and managing the development of projects under construction and in the pipeline. Additionally, the Vice President will engage with capital providers and other key stakeholders. Responsibilities: Site Selection The Vice President will be primarily responsible for identifying and tracking potential development sites in the market. They will collaborate with the larger team to pursue the most promising opportunities. Site Feasibility The Vice President will quickly gather and analyze preliminary information related to potential sites, including site quality and location, development trends in the submarket, comparable apartment sites, impact fees, and real estate taxes. They will also develop an initial strategy for the type of product to be built, including unit mix, scope of amenities, and other key project features aimed at attracting the target demographic and achieving the required rent levels. Due Diligence The Vice President will lead and manage the due diligence process for projects under contract. This includes collecting and overseeing the review of all potential risks and value drivers, such as title documents, project entitlements, environmental reports, soils analyses, and more. They will also coordinate with due diligence and design consultants to ensure thorough and efficient assessments. Preparing Financial Packages The Vice President will oversee the preparation of finance packages for distribution to potential lenders and equity partners for projects in the due diligence phase. Lender Due Diligence & Closing Once financing commitments are secured, the Vice President will support the collection of required information and manage the checklist items requested by lenders and equity partners. They will also be responsible for coordinating timely entity formations, obtaining corporate approvals, and working with the construction team to secure the necessary building permits. Design Once the project design process begins, the Vice President will collaborate with the Managing Director, construction team, and design team to oversee and manage the process. Construction After financing is closed and building permits are obtained, the Vice President will closely monitor the project budget and schedule, providing executive oversight of the construction team and the draw process. They will coordinate with the construction team to establish turnover schedules, oversee model and amenity area furniture installations, and approve the lease-up budget and strategy. The Vice President will also manage relationships with debt and equity stakeholders, including preparing monthly reports, coordinating meetings, and organizing site visits. Leasing In collaboration with the Property Management and Asset Management teams, the Vice President will oversee the lease-up and stabilization of the project. Relationship Management The Vice President will be responsible for fostering and maintaining strong relationships with key market players, including landowners, brokers, capital sources, and design and service providers. They will also collaborate closely with the Construction and Asset Management teams internally, as well as with external Property Management partners. Experience Required: Bachelor's Degree in business, science or other related discipline or Associate's Degree and related experience. Preference toward Masters of Business Administration or Masters of Real Estate Development. Must have experience with all stages of the multifamily development process: from site selection, entitlement and land closing through construction, lease up, and stabilization and/or disposition. Must have experience with Excel based financial models including making well-reasoned assumptions based on market data and ROI calculations. Must have 4-10 years of industry experience.

Director of Digital Solutions We are seeking a Director of Digital Solutions to lead end-to-end content and workflow automation for both physical and digital assets. This leader will oversee a team of architectural and technical consultants who work directly with customers to capture functional requirements and workflows, and with internal operations teams to design and deploy capture and indexing solutions that maximize efficiency, accuracy, and scalability. The primary function of this role is to manage a team that bridges customer requirements with internal operational execution. This includes working with customers to understand business needs, while also collaborating with operations teams that scan physical documents, index content using OCR/IDP, and apply manual intervention where necessary. The Director ensures that implemented solutions leverage automation to minimize manual effort, reduce processing time and labor costs, and consistently meet service-level agreements (SLAs) for accuracy and turnaround. As the head of implementation within Iron Mountain's Digital Solutions group across North America, this leader owns the planning, execution, and onboarding of new customer projects. This includes ensuring alignment with functional requirements, operational efficiency goals, timelines, and financial objectives, while fostering strong partnerships across Sales, Operations, IT, and Infrastructure. Key Responsibilities: Own the end-to-end delivery of customer-facing imaging and workflow automation solutions, ensuring stability, scalability, and adherence to SLAs for throughput, quality, and accuracy. Lead and develop a multi-layered team of solution architects, technical specialists, and managers responsible for designing and implementing document automation workflows (capture, indexing, classification, exception handling, tracking, and reporting). Translate customer requirements into standardized, repeatable solutions that optimize internal operations for efficiency, scalability, and cost reduction. Oversee the design and deployment of intelligent document processing (IDP), AI/ML, and workflow orchestration technologies (e.g., Kofax, Azure Document AI) to minimize manual effort and accelerate processing. Partner with internal operations leadership to ensure seamless integration of solutions into production workflows, supporting long-term operational efficiency and scalability. Manage engagement-level P&L, ensuring projects deliver on financial, timeline, and performance commitments. Serve as management escalation point for customers and internal stakeholders, resolving issues, aligning expectations, and strengthening partnerships. Ensure governance and process discipline by executing within Iron Mountain's Global Implementation framework, maintaining consistency, quality, and compliance. Oversee project portfolio health, monitoring schedules, risks, and dependencies in partnership with PMO, and driving proactive mitigation actions. Establish and track customer performance metrics (quality, responsiveness, cost, SLAs), ensuring IT Service Delivery and Compliance standards are upheld. Build organizational capability by assessing and developing talent, making strategic staffing decisions, and fostering a high-performance culture across the solution delivery organization. Qualifications: Bachelor's degree in Computer Science, Information Systems, Technology, or a related field; Master's degree preferred. 12+ years of progressive experience in solution delivery, workflow automation, or digital transformation, with at least 5+ years in a senior leadership role managing managers and cross-functional teams. Proven track record of leading large-scale implementation programs involving content management, document automation, IDP/OCR, and workflow orchestration technologies. Strong understanding of business process automation, intelligent document processing (IDP), AI/ML integration, and cloud-based workflow platforms (e.g., Kofax, Azure Document AI, or equivalent). Demonstrated ability to balance customer requirements with operational efficiency, driving automation strategies that reduce costs, improve SLAs, and support scalability. Experience managing P&L or budget ownership at the engagement, program, or organizational level. Excellent executive communication, stakeholder management, and escalation resolution skills, with the ability to influence at all organizational levels (internal and customer-facing). Proven ability to build and develop high-performing organizations, including succession planning, talent development, and organizational design. Strong background in governance, compliance, and delivery methodologies (e.g., Agile, PMI, ITIL, or equivalent). Office Locations: Dallas, TX; Freehold, NJ; Livermore, CA; Atlanta, GA Travel 50% or as necessary

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. What's this role about? looking for Director, Managed Services. This is a strategic leadership position focused on delivering exceptional managed services for life sciences clients. Role: Director, Managed Services Base Location: Onshore (Boston preferred, but flexible) Position type : Fulltime Key Responsibilities Service Delivery Leadership Oversee end-to-end managed services operations for life sciences clients, ensuring SLAs and KPIs are consistently met or exceeded. Managed services team supports standard life sciences applications such as Veeva, Salesforce, Snowflake, PowerBI, and Egnyte. Implement best practices for process efficiency, automation, and quality assurance. Team Management Lead and inspire operational teams, fostering a culture of accountability, collaboration, and innovation. Operational team spans US, nearshore, and offshore personnel. Hire, train, and mentor staff to ensure high performance and career development. Client Engagement Serve as the primary point of contact for US-based client relationships, ensuring alignment with their business objectives. Conduct regular business reviews with clients to assess performance, identify opportunities, and address challenges. Collaborate with client stakeholders to design and implement tailored managed service solutions that drive measurable outcomes. Act as a trusted advisor by providing insights on industry trends, regulatory changes, and best practices relevant to life sciences. Partner with account management and sales teams to identify growth opportunities, including upselling and cross-selling additional services. Ensure client satisfaction through proactive communication, issue resolution, and continuous improvement initiatives. Cross-Functional Collaboration Work closely with internal teams such as Operations, Finance, Sales, and Executives to ensure seamless service delivery. Coordinate with technology teams to implement automation, data analytics, and platform enhancements that improve client outcomes. Collaborate with marketing and business development teams to support client proposals, presentations, and strategic initiatives. Facilitate knowledge sharing and alignment across departments to drive innovation and operational excellence. Data Analytics & Insights Develop and oversee data analytics strategies to measure service performance and client outcomes. Utilize tools such as JIRA, Time Entry, SmartSheets, and BI platforms to generate actionable insights and dashboards. Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.

The Operations Growth Director will report to the Senior Vice President of Military Support and be responsible for leading, supporting and growing a Military IT Services Portfolio. The successful candidate takes the lead in building customer relationships and cultivates new and organic business and contracting opportunities throughout the Department of War (DoW). The successful candidate is knowledgeable in business pursuit, capture, bid and proposal activities and possesses a thorough understanding of DoW procurement procedures as well as an in-depth knowledge of Federal contracting. The successful candidate possesses strong leadership and project management skills and must demonstrate solid business and financial acumen based on a comprehensive understanding of business and federal contracting issues. The successful candidate is able to work as a core part of the capture and proposal team, lead solutioning sessions for bids, and support color team technical content creation/reviews. Strong leadership and communication skills, with ability to maintain consistent communication across multiple business units and clients The successful candidate is responsible for leading, developing, and mentoring Program Managers and team members to inspire them to deliver consistently excellent work products and customer service on time and within cost, above and beyond client expectations. Responsible for ensuring program support team meets all contractual SLAs. Lead and Manage by proactively identifying potential service improvements and issues and drive the adoption of (or modifications to) technologies and methodologies to improve delivered service capabilities, work on special projects as assigned, provide guidance and provide leadership to less-experienced technical staff members. Establish, develop, and maintain effective and collaborative working relationships with research, development, and requirements planning organizations and personnel Proactively identify program issues and resolve them in a timely fashion to minimize any negative impacts on the quality, accuracy, completeness and timeliness of the program. Perform other related duties as assigned. Basic Qualifications Bachelor's Degree Must have a strong, demonstrable record of growing and developing dynamic teams, building enduring customer relationships, and being able to communicate effectively at all levels 10+ years working with government contracting - must understand the federal business lifecycle and procurement process 7+ years demonstrated successful experience in leading Govt Contract IT Services teams Program Management Professional (PMP) certification from the Program Management Institute (PMI) or equivalent certification from an accredited authority. Experience performing overall contract financial oversight to include labor utilization, estimates at completion, revenue, and maintaining profit and loss responsibility. Experience effectively navigating contractual negotiations and diagnosing complex technical and business problems to uncover unknown and unmet client needs.

The Cyber Incident Lead will drive and coordinate our organization's cybersecurity incident response initiatives and is responsible for implementing a continuous testing strategy and conducting full-scale cyber exercises to identify and address inefficiencies and gaps in incident management. Based on these tests and exercises, the Cyber Incident Lead will design remediation plans with impacted groups to enhance their readiness and capabilities. This role will centralize the command center, streamline communication, and facilitate cross-functional collaboration among teams such as IAM, Infrastructure, and Network, ensuring comprehensive management of cyber incidents. Key Responsibilities: Management Lead and coordinate cross-functional response teams during cybersecurity incidents, ensuring timely decision-making and clear communication. Design, facilitate, and lead cyber tabletop exercises to test and enhance organizational preparedness, coordination, and decision-making under simulated attack scenarios. Develop and maintain the organization's cyber incident response strategy, playbooks, and escalation protocols. Conduct regular incident response exercises and simulations to ensure readiness across technical and business teams. Mentor and guide incident response personnel, fostering a culture of preparedness, accountability, and continuous improvement. Technical Direct the technical investigation of security incidents, including root cause analysis, impact assessment, and containment strategies. Coordinate and oversee the documentation of activities, analysis, and remediation actions for cybersecurity incidents. Ensure incident documentation is thorough, accurate, and aligned with regulatory and legal requirements. Continuously evaluate and improve incident response tools, processes, and capabilities based on lessons learned and threat landscape evolution. Organizational Serve as the primary liaison between technical teams, executive leadership, legal, communications, and external stakeholders during incidents. Communicate incident status, risks, and business impact clearly and effectively to both technical and non-technical audiences. Partner with IT, OT, and business units to ensure incident response coverage across all environments. Ensure compliance with internal policies, industry standards, and regulatory requirements related to incident response and breach notification. Lead post-incident reviews and drive remediation efforts to strengthen the organization's cyber resilience. Requirements: Bachelor's degree in Cybersecurity, Information Assurance, or a related field completed and verified prior to start from an accredited institution 8+ years of experience in cybersecurity, with 3+ years in a senior incident response or leadership role Master's degree preferred Proven experience leading major incident response efforts, including ransomware, insider threats, and supply chain attacks Deep knowledge of digital forensics, malware analysis, and incident containment strategies Familiarity with legal and regulatory requirements for breach notification and evidence handling Strong leadership and crisis management skills, with the ability to coordinate across technical, legal, and executive teams Excellent verbal and written communication skills, including executive-level reporting and stakeholder engagement Certifications such as CISM, CISSP, GCFA, or C-CISO are highly desirable

Employment Type: Full-Time, Onsite Segment: Elior Corporate Brand: Elior North America Corporate State: Texas (US-TX) #LI-RK1 The Role at a Glance: Join Elior North America as the Director, Proposals and play a critical role in driving strategic growth across all segments and brands. In this leadership position, you will develop high-impact proposals, solutions, and presentations that enable Elior to win new business, retain key clients, and enhance the productivity and effectiveness of sales teams. This role is central to ensuring our go-to-market strategies are supported by compelling, compliant, and competitive proposal responses. Reporting to the Chief Operating Officer, you will oversee the bid management process, lead the proposal team, and coordinate cross-functional resources to deliver best-in-class proposal responses that position Elior for continued success. What You'll Be Doing: Strategic Leadership & Growth Enablement Serve as a key member of the Elior North America Growth Leadership Team, helping shape growth strategy, best practices, and processes. Lead the bid management process for all new business and retention pursuits across all segments. Oversee proposal development from strategy to submission, ensuring proposals are tailored, competitive, and aligned with organizational goals. Proposal & Pursuit Management Coordinate proposal input from cross-functional teams including marketing, operations, legal, pricing, and solution development. Develop and execute win strategies for each pursuit while ensuring compliance, quality, and brand consistency. Document, refine, and improve the bid management process to drive sales team success and cross-functional alignment. Team Leadership & Development Identify, recruit, develop, and manage the proposal and bid writing team to deliver exceptional results. Oversee the content library and ensure proposal materials are current, compelling, and aligned with strategic priorities. Foster a high-performance culture focused on collaboration, accountability, and continuous improvement. Market & Competitive Intelligence Stay informed on market trends, competitor activity, and industry dynamics to enhance proposal strategies. Partner with sales and marketing leadership to position Elior's capabilities and value propositions effectively. What We're Looking For: Required Qualifications Bachelor's degree in Marketing, Journalism, Communications, or a related field, or equivalent experience. 10+ years of experience in sales support, proposal development, or sales project management. 5+ years of experience leading proposal strategy, RFP processes, and government bids. Proven leadership, project management, and communication skills in a collaborative, team-based environment. Strong organizational skills with the ability to manage multiple complex projects simultaneously. Exceptional stakeholder engagement skills, with the ability to build relationships across all levels of the organization. Proficiency in Microsoft Office and Adobe Acrobat Pro. Preferred Qualifications Experience in the hospitality, foodservice, or contract services industry. Proficiency with Adobe InDesign and other creative software tools. Proven success in building, scaling, and leading high-performing proposal teams. Work Location: This position is based in our corporate office in Houston, TX, with an in-office schedule Monday through Thursday and the option to work remotely on Fridays. Office is located at: 4920 Westway Park Blvd, Houston, TX 77041 Benefits: Medical, Dental, and Vision Insurance (for full-time employees) Voluntary UNUM coverage: Accident, Critical Illness, and Hospital Indemnity Employee Discount Program Commuter Benefits (Transit and Parking) Employee Assistance Program (EAP) 401(k) Retirement Plan Paid Sick Time Holiday Pay (9 paid holidays) Paid Time Off Tuition Reimbursement (for full-time employees) About Elior North America: Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth. At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you've gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments. Disclaimer: This job description can be revised by management as needed.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Customer Success Manager, Director About Genesys Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption. Key Responsibilities Strategic Customer Partnership * Manage a portfolio of Strategic customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. * Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success. * Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives. * Understand and align with customers' business value drivers, success criteria, and KPIs. * Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score) Business Growth & Retention * Track and monitor adoption metrics, facilitating successful renewals within assigned accounts. * Develop and implement strategic plans to prevent downsells and ensure customer retention. * Proactively identify potential business leads for expansion opportunities. * Prepare and deliver territory plans to define account strategies and align resources. * Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes. Cross-functional Collaboration Team with and establish shared accountability with adjacent functions including: * Onboarding Specialists to ensure systematic customer introduction and rapid value realization. * Professional Services to drive smooth implementation through go live. * Renewal Managers to maintain strong forecasting and high retention rates. * Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings. Required Qualifications Experience & Education * 10+ years of experience in technology-related field, including consulting and enterprise account management. * Bachelor's degree in technology- or business-related field * Successful sales track record within a SaaS organization * Proven experience presenting to and building relationships with C-level executives. * Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features * Genesys platform knowledge is a plus. Technical Skills * Proficiency with: * CRM platforms (Salesforce, Gainsight) * Microsoft Office Suite (PowerPoint, Excel, Word) * Online communities and social media platforms * Strong data analysis and executive presentation capabilities Professional Competencies Strategic Leadership * Demonstrates thought leadership in CX domain. * Unifies, influences, and inspires cross-functional teams. * Builds and maintains C-level relationships effectively. * Projects confidence and credibility in executive settings. Customer Focus * Extremely strong customer-facing skills * Proactive mindset with strong follow-through * Ability to translate complex technical concepts into business value. * Experience driving customer advocacy and satisfaction. Business Execution * Strong multi-tasking abilities across customer portfolio * Excellent project and stakeholder management * Proven track record of driving business outcomes * Ability to manage complex enterprise relationships. Additional Requirements * Travel: Less than 30% Our Commitment to Inclusion Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses. Accommodations We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $120,400.00 - $223,600.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This role sits within the Customer Excellence Group (CEG) serving ServiceNow Regulated Industries customers. Our purpose is to accelerate platform adoption and deliver relevant industry outcomes that realize our customers' transformation ambitions. We do this through a portfolio of services delivered by world-class consultants and success professionals, proven leading practices, methodologies, and tools, and a strong ecosystem of partners. What you get to do in this role As a Go-To-Market (GTM) Director , you will lead a team of Services Account Executives (SAEs) who sell Customer Success offerings, Implementation and Advisory Services that drive adoption, value realization, and business outcomes for our customers. Lead, coach, and scale a high-performing SAE team across Regulated Industries; set a talent strategy, build bench strength, and create an attractive place to work. Own the services GTM plan for your market area: coverage model, territory plans, target account lists, quota setting, and end-to-end forecast governance. Create net-new pipeline and accelerate pursuits; guide value-based selling motions and executive alignment (VP/CxO) to shape multi-year roadmaps and outcomes. Partner across ServiceNow (Software Sales AEs, CEG, Solution Sales, Product BUs, Marketing) and with our delivery partners to design winning pursuit strategies and delivery approaches. Run high-quality deal reviews : solutioning/scoping oversight, proposal excellence, commercial strategy, pricing guardrails, and margin/viability checks. Drive customer value realization : attach the right mix of services to product sales, align on success plans, and ensure time-to-value and adoption milestones are achieved. Strengthen the ecosystem : define partner strategy and mix, enable partner readiness, and resolve resourcing gaps to ensure the right talent is on every engagement. Be a data-driven operator : inspect pipeline health, coverage, velocity, win rates, attach rates, forecast accuracy, delivery utilization, and gross margin, acting quickly on insights. Champion culture and change : set clear objectives, foster accountability, reward creativity and innovation, and model adaptability in a dynamic, competitive environment. Leadership competencies Talent builder: Identifies capability gaps, attracts key talent, and establishes coaching/mentoring to grow future leaders. Executive influence: Crafts compelling business cases, gains buy-in, and negotiates skillfully with internal and external stakeholders. Operational rigor: Aligns plans across teams, allocates resources to priorities, and sets aggressive yet realistic timelines. Innovation & agility: Challenges teams to generate breakthrough ideas and embeds flexibility in structures, systems, and culture. Customer obsession: Creates urgency around meeting customer needs; builds broad internal/external networks to stay ahead of industry shifts and amplify impact. Qualifications To be successful in this role, you have 10+ years of enterprise services sales leadership (SaaS/professional services), including leading quota-carrying teams . Proven success in regulated industries (e.g., Healthcare & Life Sciences, Financial Services) and in post-sales adoption/value realization motions. Demonstrated excellence in executive engagement, solutioning/scoping, complex deal leadership , and partner ecosystem management. Strong operating cadence around forecasting, pipeline inspection, and performance management; comfort with dashboards and metrics. A builder's mindset: establish standards, simplify processes, and scale what works-without losing speed. Exceptional communication skills; able to align diverse stakeholder groups to decisive action. Key performance indicators Services bookings & growth , attach rate to product sales, and win rate Pipeline coverage & velocity , forecast accuracy Delivery utilization and revenue realization Time-to-value , adoption milestones , CSAT/NPS , and renewal impact/uplift Location & travel Flexible/remote within the region; ~25-40% travel depending on customer and team needs. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers. Requirements Develops and nurtures strategic relationships with our most valuable customers. Become their trusted advisor & consultant. Partners with internal teams to launch new & support existing clients. Collaborates with our technical support team to develop onboarding plans for new customers, leads and facilitates kick-off discussions, and appropriately sets and manages expectations. Ensures a seamless experience through all phases of the customer relationship. Deeply understands customer goals and helps them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow. Manages assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs. Engages with key influencers and decision makers across different teams within the customer's organization. Conducts business reviews and goal-setting meetings. Is an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings. Performs other related duties as assigned by management. Directly supervises employees within the department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience. Other skills: Bachelor's degree in sales, project management, or business administration or equivalent number of years of experience 5-10 years of experience in a Customer Success or related role. Business Acumen. Communication Proficiency. Customer/Client Focus. Leadership. Presentation Skills. Problem Solving/Analysis. Results Driven. Strategic Thinking. Technical Capacity. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Yes Region: Americas Country: USA The Global Business Unit Director is responsible to manage a team of multiple global program managers / Customer Focus Team leads or a group of customers sub-division, or manage a significant or strategic account rapidly growing in the AI space . Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, product solutions, repair or design services. The Director is responsible to manage the overall relationship with a group of customers including, but not limited to, the following responsibilities: + Contract and commercial management + Account profitability and financial performance + Overall Customer Satisfaction + Developing and executing Account Plans for growth + Pricing and quoting (supervising activities from Sales, SCM, Quoting and CFT) + Identifying customer needs and expectations and opportunities for growth + Supporting Sales and Business Development for new and competitive business quotes + Coordination of new program introductions and product transfers between sites **Ideal Experience** + Relevant experience in leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership. + Working knowledge of EMS/JDM/ODM business engagement models. + Experience in working with contemporary supply chain management principles, practices and buying behaviors. + Demonstrated ability to achieve financial performance objectives in both revenue and profit. + Comfort with key operational and financial metrics; with a track record of always knowing your numbers + Significant experience with information and management systems-not just planning them but implementing and adapting them to be meaningful in achieving superior results in complex operations + Five years experience in Account Management, Bus. Dev related roles with a proven track record + Able to successfully mentor and motivate a geographically dispersed and culturally diverse organization in a fast-paced, demanding, volatile business environment + Strategic thinking combined with a capability to deep-dive day to day tactical operational issues as required. Ability to think quickly, learn rapidly and make fast decisions + Strong analytical skills with the ability to challenge and make decisions based on limited data + Ability to manage complexity across multiple organizations and product lines + Hardware manufacturing, preferably with EMS background. Multi-Geo Site Ops and P&L Responsibility is a plus + Hardware Procurement, OEM experience is preferred **Physical Demands** + Duties of this position are performed in a normal office environment. + Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. + Repetitive manual movements (e.g., data entry, using a computer mouse, etc.) are frequently required. + Frequent overnight travel may be required + Duties of this position may require working very long hours for months at a time **Typical Experience** + Twelve plus years of relevant experience **Typical Education** + Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. MBA is preferred. + Educational requirements may vary by geography. **Notes** This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: 140,000-195,000 USD/year Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast. **COMPANY OVERVIEW:** Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Yes Region: Americas Country: USA The Global Business Unit Director is responsible to manage a team of multiple global program managers / Customer Focus Team leads or a group of customers sub-division, or manage a significant or strategic account in our growing Connectivity and Cloud Solutions business. Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, product solutions, repair or design services. The Director is responsible to manage the overall relationship with a group of customers including, but not limited to, the following responsibilities: + Contract and commercial management + Account profitability and financial performance + Overall Customer Satisfaction + Developing and executing Account Plans for growth + Pricing and quoting (supervising activities from Sales, SCM, Quoting and CFT) + Identifying customer needs and expectations and opportunities for growth + Supporting Sales and Business Development for new and competitive business quotes + Coordination of new program introductions and product transfers between sites **The ideal candidate is in the Houston area.** **Ideal Experience** + Relevant experience in leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership. + Working knowledge of EMS/JDM/ODM business engagement models. + Experience in working with contemporary supply chain management principles, practices and buying behaviors. + Demonstrated ability to achieve financial performance objectives in both revenue and profit. + Comfort with key operational and financial metrics; with a track record of always knowing your numbers + Significant experience with information and management systems-not just planning them but implementing and adapting them to be meaningful in achieving superior results in complex operations + Five years experience in Account Management, Bus. Dev related roles with a proven track record + Able to successfully mentor and motivate a geographically dispersed and culturally diverse organization in a fast-paced, demanding, volatile business environment + Strategic thinking combined with a capability to deep-dive day to day tactical operational issues as required. Ability to think quickly, learn rapidly and make fast decisions + Strong analytical skills with the ability to challenge and make decisions based on limited data + Ability to manage complexity across multiple organizations and product lines + Hardware manufacturing, preferably with EMS background. Multi-Geo Site Ops and P&L Responsibility is a plus + Hardware Procurement, OEM experience is preferred **Detailed Description** Will typically manage a customer portfolio or sub-division with & $100M plus annual revenue. The relationships will be complex in nature with interfaces to several different customer functional CLS sites. The Director will act as the primary executive interface on all commercial areas & operates freely within the objectives set by the Division. Provides direct & indirect supervision to all subordinate staff involved in support of each customer under the director's ownership. This includes long-term planning, objective setting, policy formation, interpretation & management while providing latitude & discretion to subordinates. Accountable for projects or programs on a multi-site and global basis. Has overall commercial accountability for global BUs. Work requires investigating & resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is site/multi-site specific. Participates with other senior managers to establish strategic plans & objectives. Has overall responsibility for planning, budgeting, implementing & maintaining costs, methods and extended support team locally and centrally. Makes final decisions on administrative & operational matters in the area of responsibility to ensure achievement of objectives. Directs & controls directly or indirectly the activities of a cross functional team. through several local managers. Assigns objectives, reviews performance & approves employee compensation where appropriate, coaches for improved performance. Regularly interacts with exec &/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing & persuading other senior level managers. May represent the organization in public speaking venues and trade events. Acts as the primary interface between the customer & the company for managing specific programs to achieve planned objectives. Works with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects/programs are on schedule. Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution. Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs. Manages current & planned programs to achieve planned revenue. Monitors plans to meet commitments & schedules for customers. Coordinates action plans with the sites to correct out-of-plan conditions. Prepares, distributes & analyzes customer surveys & self-assessments. Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues. Participates in forecasting & planning & monitoring of efficiency & execution of account strategies. Participates in the pricing/bid preparation process & contract development. Monitors the impact on cash cycle and presents charges to the customers where appropriate under the terms of the MSA. Provides performance reporting & analysis for monthly commercial and operations reviews & quarterly Customer Satisfaction. **Physical Demands** + Duties of this position are performed in a normal office environment. + Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. + Repetitive manual movements (e.g., data entry, using a computer mouse, etc.) are frequently required. + Frequent overnight travel may be required + Duties of this position may require working very long hours for months at a time **Typical Experience** + Twelve plus years of relevant experience **Typical Education** + Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. MBA is preferred. + Educational requirements may vary by geography. **Notes** This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. _The salary range described in this posting is an estimate by the Company, and may change based on several factors, including but not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate._ _Salary Range: $140,000 - 195,000 Annually_ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Celestica's policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast. **COMPANY OVERVIEW:** Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Yes Region: Americas Country: USA The Global Business Unit Director is responsible to manage a team of multiple global program managers / Customer Focus Team leads large hyperscale customer strategic account in our growing Connectivity and Cloud Solutions business. Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, product solutions, repair or design services. Additionally, this role will interface with the Technical Director of the GCBU in reference to technical issues and design projects. The Director is responsible to manage the overall relationship with the customer including, but not limited to, the following responsibilities: + Contract and commercial management + Account profitability and financial performance + Overall Customer Satisfaction + Developing and executing Account Plans for growth + Pricing and quoting (supervising activities from Sales, SCM, Quoting and CFT) + Identifying customer needs and expectations and opportunities for growth + Supporting Sales and Business Development for new and competitive business quotes + Coordination of new program introductions and product transfers between sites + Assurance of critical customer and contractual KPIs, with a focus on always knowing your performance + Ensure rapid issue resolution on customer and KPI issues and performance gaps. **Detailed Description** Will typically manage a customer portfolio or sub-division with $1B plus annual revenue. The relationships will be complex in nature with interfaces to several different customer functional CLS sites. The Director will act as the primary executive interface on all commercial areas & operates freely within the objectives set by the Division. Provides direct & indirect supervision to all subordinate staff involved in support of each customer under the director's ownership. This includes long-term planning, objective setting, policy formation, interpretation & management while providing latitude & discretion to subordinates. Accountable for projects or programs on a multi-site and global basis. Has overall commercial accountability for global BU. Work requires investigating & resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is site/multi-site specific. Participates with other senior managers to establish strategic plans & objectives. Has overall responsibility for planning, budgeting, implementing & maintaining costs, methods and extended support team locally and centrally. Makes final decisions on administrative & operational matters in the area of responsibility to ensure achievement of objectives. Directs & controls directly or indirectly the activities of a cross functional team. through several local managers. Assigns objectives, reviews performance & approves employee compensation where appropriate, coaches for improved performance. Regularly interacts with exec &/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing & persuading other senior level managers. May represent the organization in public speaking venues and trade events. Acts as the primary interface between the customer & the company for managing specific programs to achieve planned objectives. Works with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects/programs are on schedule. Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution. Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs. Manages current & planned programs to achieve planned revenue and profitability. Monitors plans to meet commitments & schedules for customers. Coordinates action plans with the sites to correct out-of-plan conditions. Prepares, distributes & analyzes customer surveys & self-assessments. Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues. Participates in forecasting & planning & monitoring of efficiency & execution of account strategies. Participates in the pricing/bid preparation process & contract development. Provides performance reporting & analysis for monthly commercial and operations reviews & quarterly Customer Satisfaction. In all areas displays a proactive approach to problem solving, assessing shortcomings quickly and taking actions to rectify these items prior to customer requests. **Knowledge/Skills/Competencies** + Relevant experience in leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership. + Contract negotiations experience on complex, global engagements. + Working knowledge of EMS/JDM/ODM business engagement models. + Experience in working with contemporary supply chain management principles, practices and buying behaviors. + Demonstrated ability to achieve financial performance objectives in both revenue and profit. + Comfort with key operational and financial metrics; with a track record of always knowing your numbers + Significant experience with information and management systems-not just planning them but implementing and adapting them to be meaningful in achieving superior results in complex operations + Five years' experience in Account Management, Bus. Dev related roles with a proven track record + Experienced in managing high reliability, high quality product engagements + Able to successfully mentor and motivate a geographically dispersed and culturally diverse organization in a fast-paced, demanding, volatile business environment + Strategic thinking combined with a capability to deep-dive day to day tactical operational issues as required. Ability to think quickly, learn rapidly and make fast decisions + Strong analytical skills with the ability to challenge and make decisions based on limited data + Ability to manage complexity across multiple organizations and product lines + Hardware manufacturing, preferably with EMS background. Multi-Geo Site Ops and P&L Responsibility is a plus + Hardware Procurement, OEM experience is preferred **Physical Demands** + Duties of this position are performed in a normal office environment. + Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. + Repetitive manual movements (e.g., data entry, using a computer mouse, etc.) are frequently required. + Frequent overnight travel may be required + Duties of this position may require working very long hours for months at a time **Typical Experience** + Twelve plus years of relevant experience **Typical Education** + Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. MBA is preferred. + Educational requirements may vary by geography. **Notes** This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: 140,000 - 190,000 USD. Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast. **COMPANY OVERVIEW:** Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Yes Region: Americas Country: USA The Global Business Unit Director is responsible to manage a team of multiple global program managers / Customer Focus Team leads or a group of customers sub-division, or manage a significant or strategic account in our growing Connectivity and Cloud Solutions business. Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, product solutions, repair or design services. The Director is responsible to manage the overall relationship with a group of customers including, but not limited to, the following responsibilities: + Contract and commercial management + Account profitability and financial performance + Overall Customer Satisfaction + Developing and executing Account Plans for growth + Pricing and quoting (supervising activities from Sales, SCM, Quoting and CFT) + Identifying customer needs and expectations and opportunities for growth + Supporting Sales and Business Development for new and competitive business quotes + Coordination of new program introductions and product transfers between sites **Ideal Experience** + Relevant experience in leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership. + Working knowledge of EMS/JDM/ODM business engagement models. + Experience in working with contemporary supply chain management principles, practices and buying behaviors. + Demonstrated ability to achieve financial performance objectives in both revenue and profit. + Comfort with key operational and financial metrics; with a track record of always knowing your numbers + Significant experience with information and management systems-not just planning them but implementing and adapting them to be meaningful in achieving superior results in complex operations + Five years experience in Account Management, Bus. Dev related roles with a proven track record + Able to successfully mentor and motivate a geographically dispersed and culturally diverse organization in a fast-paced, demanding, volatile business environment + Strategic thinking combined with a capability to deep-dive day to day tactical operational issues as required. Ability to think quickly, learn rapidly and make fast decisions + Strong analytical skills with the ability to challenge and make decisions based on limited data + Ability to manage complexity across multiple organizations and product lines + Hardware manufacturing, preferably with EMS background. Multi-Geo Site Ops and P&L Responsibility is a plus + Hardware Procurement, OEM experience is preferred **Detailed Description** Will typically manage a customer portfolio or sub-division with & $100M plus annual revenue. The relationships will be complex in nature with interfaces to several different customer functional CLS sites. The Director will act as the primary executive interface on all commercial areas & operates freely within the objectives set by the Division. Provides direct & indirect supervision to all subordinate staff involved in support of each customer under the director's ownership. This includes long-term planning, objective setting, policy formation, interpretation & management while providing latitude & discretion to subordinates. Accountable for projects or programs on a multi-site and global basis. Has overall commercial accountability for global BUs. Work requires investigating & resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is site/multi-site specific. Participates with other senior managers to establish strategic plans & objectives. Has overall responsibility for planning, budgeting, implementing & maintaining costs, methods and extended support team locally and centrally. Makes final decisions on administrative & operational matters in the area of responsibility to ensure achievement of objectives. Directs & controls directly or indirectly the activities of a cross functional team. through several local managers. Assigns objectives, reviews performance & approves employee compensation where appropriate, coaches for improved performance. Regularly interacts with exec &/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing & persuading other senior level managers. May represent the organization in public speaking venues and trade events. Acts as the primary interface between the customer & the company for managing specific programs to achieve planned objectives. Works with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects/programs are on schedule. Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution. Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs. Manages current & planned programs to achieve planned revenue. Monitors plans to meet commitments & schedules for customers. Coordinates action plans with the sites to correct out-of-plan conditions. Prepares, distributes & analyzes customer surveys & self-assessments. Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues. Participates in forecasting & planning & monitoring of efficiency & execution of account strategies. Participates in the pricing/bid preparation process & contract development. Monitors the impact on cash cycle and presents charges to the customers where appropriate under the terms of the MSA. Provides performance reporting & analysis for monthly commercial and operations reviews & quarterly Customer Satisfaction. **Physical Demands** + Duties of this position are performed in a normal office environment. + Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. + Repetitive manual movements (e.g., data entry, using a computer mouse, etc.) are frequently required. + Frequent overnight travel may be required + Duties of this position may require working very long hours for months at a time **Typical Experience** + Twelve plus years of relevant experience **Typical Education** + Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. MBA is preferred. + Educational requirements may vary by geography. **Notes** This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: 140,000-195,000 USD Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast. **COMPANY OVERVIEW:** Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Yes Region: Americas Country: USA The Global Business Unit Director is responsible to manage a team of multiple global program managers / Customer Focus Team leads large hyperscale customer strategic account in our growing Connectivity and Cloud Solutions business. Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, product solutions, repair or design services. Additionally, this role will interface with the Technical Director of the GCBU in reference to technical issues and design projects. The Director is responsible to manage the overall relationship with the customer including, but not limited to, the following responsibilities: + Contract and commercial management + Account profitability and financial performance + Overall Customer Satisfaction + Developing and executing Account Plans for growth + Pricing and quoting (supervising activities from Sales, SCM, Quoting and CFT) + Identifying customer needs and expectations and opportunities for growth + Supporting Sales and Business Development for new and competitive business quotes + Coordination of new program introductions and product transfers between sites + Assurance of critical customer and contractual KPIs, with a focus on always knowing your performance + Ensure rapid issue resolution on customer and KPI issues and performance gaps. **Detailed Description** Will typically manage a customer portfolio or sub-division with $1B plus annual revenue. The relationships will be complex in nature with interfaces to several different customer functional CLS sites. The Director will act as the primary executive interface on all commercial areas & operates freely within the objectives set by the Division. Provides direct & indirect supervision to all subordinate staff involved in support of each customer under the director's ownership. This includes long-term planning, objective setting, policy formation, interpretation & management while providing latitude & discretion to subordinates. Accountable for projects or programs on a multi-site and global basis. Has overall commercial accountability for global BU. Work requires investigating & resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is site/multi-site specific. Participates with other senior managers to establish strategic plans & objectives. Has overall responsibility for planning, budgeting, implementing & maintaining costs, methods and extended support team locally and centrally. Makes final decisions on administrative & operational matters in the area of responsibility to ensure achievement of objectives. Directs & controls directly or indirectly the activities of a cross functional team. through several local managers. Assigns objectives, reviews performance & approves employee compensation where appropriate, coaches for improved performance. Regularly interacts with exec &/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing & persuading other senior level managers. May represent the organization in public speaking venues and trade events. Acts as the primary interface between the customer & the company for managing specific programs to achieve planned objectives. Works with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects/programs are on schedule. Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution. Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs. Manages current & planned programs to achieve planned revenue and profitability. Monitors plans to meet commitments & schedules for customers. Coordinates action plans with the sites to correct out-of-plan conditions. Prepares, distributes & analyzes customer surveys & self-assessments. Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues. Participates in forecasting & planning & monitoring of efficiency & execution of account strategies. Participates in the pricing/bid preparation process & contract development. Provides performance reporting & analysis for monthly commercial and operations reviews & quarterly Customer Satisfaction. In all areas displays a proactive approach to problem solving, assessing shortcomings quickly and taking actions to rectify these items prior to customer requests. **Knowledge/Skills/Competencies** + Relevant experience in leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership. + Contract negotiations experience on complex, global engagements. + Working knowledge of EMS/JDM/ODM business engagement models. + Experience in working with contemporary supply chain management principles, practices and buying behaviors. + Demonstrated ability to achieve financial performance objectives in both revenue and profit. + Comfort with key operational and financial metrics; with a track record of always knowing your numbers + Significant experience with information and management systems-not just planning them but implementing and adapting them to be meaningful in achieving superior results in complex operations + Five years' experience in Account Management, Bus. Dev related roles with a proven track record + Experienced in managing high reliability, high quality product engagements + Able to successfully mentor and motivate a geographically dispersed and culturally diverse organization in a fast-paced, demanding, volatile business environment + Strategic thinking combined with a capability to deep-dive day to day tactical operational issues as required. Ability to think quickly, learn rapidly and make fast decisions + Strong analytical skills with the ability to challenge and make decisions based on limited data + Ability to manage complexity across multiple organizations and product lines + Hardware manufacturing, preferably with EMS background. Multi-Geo Site Ops and P&L Responsibility is a plus + Hardware Procurement, OEM experience is preferred **Physical Demands** + Duties of this position are performed in a normal office environment. + Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. + Repetitive manual movements (e.g., data entry, using a computer mouse, etc.) are frequently required. + Frequent overnight travel may be required + Duties of this position may require working very long hours for months at a time **Typical Experience** + Twelve plus years of relevant experience **Typical Education** + Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. MBA is preferred. + Educational requirements may vary by geography. **Notes** This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: 140,000 - 190,000 USD. Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast. **COMPANY OVERVIEW:** Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Yes Region: Americas Country: USA The Global Business Unit Director is responsible to manage a team of multiple global program managers / Customer Focus Team leads or a group of customers sub-division, or manage a significant or strategic account in our growing Connectivity and Cloud Solutions business. Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, product solutions, repair or design services. The Director is responsible to manage the overall relationship with a group of customers including, but not limited to, the following responsibilities: + Contract and commercial management + Account profitability and financial performance + Overall Customer Satisfaction + Developing and executing Account Plans for growth + Pricing and quoting (supervising activities from Sales, SCM, Quoting and CFT) + Identifying customer needs and expectations and opportunities for growth + Supporting Sales and Business Development for new and competitive business quotes + Coordination of new program introductions and product transfers between sites **Ideal Experience** + Relevant experience in leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership. + Working knowledge of EMS/JDM/ODM business engagement models. + Experience in working with contemporary supply chain management principles, practices and buying behaviors. + Demonstrated ability to achieve financial performance objectives in both revenue and profit. + Comfort with key operational and financial metrics; with a track record of always knowing your numbers + Significant experience with information and management systems-not just planning them but implementing and adapting them to be meaningful in achieving superior results in complex operations + Five years experience in Account Management, Bus. Dev related roles with a proven track record + Able to successfully mentor and motivate a geographically dispersed and culturally diverse organization in a fast-paced, demanding, volatile business environment + Strategic thinking combined with a capability to deep-dive day to day tactical operational issues as required. Ability to think quickly, learn rapidly and make fast decisions + Strong analytical skills with the ability to challenge and make decisions based on limited data + Ability to manage complexity across multiple organizations and product lines + Hardware manufacturing, preferably with EMS background. Multi-Geo Site Ops and P&L Responsibility is a plus + Hardware Procurement, OEM experience is preferred **Detailed Description** Will typically manage a customer portfolio or sub-division with & $100M plus annual revenue. The relationships will be complex in nature with interfaces to several different customer functional CLS sites. The Director will act as the primary executive interface on all commercial areas & operates freely within the objectives set by the Division. Provides direct & indirect supervision to all subordinate staff involved in support of each customer under the director's ownership. This includes long-term planning, objective setting, policy formation, interpretation & management while providing latitude & discretion to subordinates. Accountable for projects or programs on a multi-site and global basis. Has overall commercial accountability for global BUs. Work requires investigating & resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is site/multi-site specific. Participates with other senior managers to establish strategic plans & objectives. Has overall responsibility for planning, budgeting, implementing & maintaining costs, methods and extended support team locally and centrally. Makes final decisions on administrative & operational matters in the area of responsibility to ensure achievement of objectives. Directs & controls directly or indirectly the activities of a cross functional team. through several local managers. Assigns objectives, reviews performance & approves employee compensation where appropriate, coaches for improved performance. Regularly interacts with exec &/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing & persuading other senior level managers. May represent the organization in public speaking venues and trade events. Acts as the primary interface between the customer & the company for managing specific programs to achieve planned objectives. Works with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects/programs are on schedule. Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution. Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs. Manages current & planned programs to achieve planned revenue. Monitors plans to meet commitments & schedules for customers. Coordinates action plans with the sites to correct out-of-plan conditions. Prepares, distributes & analyzes customer surveys & self-assessments. Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues. Participates in forecasting & planning & monitoring of efficiency & execution of account strategies. Participates in the pricing/bid preparation process & contract development. Monitors the impact on cash cycle and presents charges to the customers where appropriate under the terms of the MSA. Provides performance reporting & analysis for monthly commercial and operations reviews & quarterly Customer Satisfaction. **Physical Demands** + Duties of this position are performed in a normal office environment. + Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. + Repetitive manual movements (e.g., data entry, using a computer mouse, etc.) are frequently required. + Frequent overnight travel may be required + Duties of this position may require working very long hours for months at a time **Typical Experience** + Twelve plus years of relevant experience **Typical Education** + Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. MBA is preferred. + Educational requirements may vary by geography. **Notes** This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: 140,000-195,000 USD Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast. **COMPANY OVERVIEW:** Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.