Technical Support Engineer jobs at Aspen Technology

Senior Tech Support Engineer Schedule: Hybrid Onsite 3 days per week Employment Type: Full Time We are building a next-level support team and looking for a Sr. Tech Support Engineer who can deliver fast, polished, solutions-driven support to high-visibility users across the business. This is not a traditional ticket-taker role. You will be the first line of defense and the person who actually solves problems instead of forwarding them to someone else. If you enjoy being the hero who jumps in, takes ownership, and resolves issues end to end, you'll fit in well here. What You'll Do High Touch User Support Deliver white-glove support for executives, analysts, and business users. Handle urgent issues with professionalism, urgency, and clear communication. Build strong relationships built on trust, empathy, and reliable problem solving. Hands-On Technical Troubleshooting Diagnose and resolve issues across Windows, mac OS, Office 365, Teams, Zoom, Slack, and mobile devices. Resolve identity and access challenges including password resets, MFA issues, provisioning, and permissions. Troubleshoot desktop, network, and application issues without relying on engineering teams for routine fixes. Conference Room and AV Support Support conference room technologies, hybrid meetings, webinars, and video collaboration platforms. Maintain room readiness and resolve AV issues quickly for smooth internal and external meetings. Onsite, Remote, and On-Call Support Work onsite in Waltham three days a week. Provide remote support for traveling or work-from-home users. Fulfill same-day onsite needs when a problem requires hands-on troubleshooting. Participate in a 24/7/365 on-call rotation. Collaboration and Continuous Improvement Partner with cloud, network, and security teams to address complex issues. Help “shift left” by taking on issues traditionally owned by engineering groups. Identify opportunities to improve support processes and elevate the user experience. What You Need to Bring Technical Skills You do not need experience with every tool in the environment, but you must have the depth to tackle real problems independently. Key knowledge areas include: Microsoft Entra / Azure identity tools Networking fundamentals and traffic tools such as Zscaler Windows and mac OS Office 365 iOS and mobile device management basics Teams, Zoom, Webex, and other collaboration platforms Core Competencies Strong customer empathy and professional presence when supporting high-visibility users Excellent communication skills that make people feel supported and understood Ability to take ownership and resolve issues without passing them off Comfort troubleshooting unfamiliar problems and navigating ambiguity Strong judgment, attention to detail, and a solutions-first mindset Experience 7 to 10 years in technical support, desktop support, or similar hybrid support roles Experience in fast-paced, high-expectation environments Certifications like CompTIA A+, Microsoft Modern Desktop, or ACSP are helpful but not required Why This Role Matters This team is transforming technology support into a proactive, high-skill function that delivers an exceptional experience for business users. You will be a key part of that shift, solving problems at the point of impact and raising the standard for how support is delivered across the organization.

Remote, but must come to Houston office for meetings. No one more than 100 miles of Houston will be considered. The Help Desk Admin is an IT professional responsible for assisting users with computer hardware and software issues. This role involves responding to user inquiries, managing multiple queues, and assessing problems with IT equipment and applications. The ideal candidate should possess strong technical knowledge, effective communication skills, and the ability to multitask. They must be customer-oriented and patient when dealing with challenging situations. Essential Duties/Responsibilities: • Serve as the first point of contact for all computer hardware, software, and telecommunications issues and requests. • Utilize remote capabilities to assist with troubleshooting. • Provide customer service, help desk, and technical support, including migration, MS Office, and desktop configuration. • Offer desktop site support by determining the best solutions based on customer-provided details. • Resolve issues related to installed computer software. • Troubleshoot printer connection problems. • Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase. • Administer Active Directory/Azure, including account creation, shared mailbox creation, security group creation, and file share access. • Perform password resets for various websites and applications. • Document and log incident tickets using the Service Now tracking tool. • Provide support for mobile iOS/Android phones and tablets. • Assist with VPN software connection issues. • Create Cisco ISE Vendor VPN accounts. • Manage OKTA accounts and groups. • Support Citrix DaaS/VDI on company-issued and customer-owned devices. Working Conditions: • Some overtime may be required for special projects. • Travel up to 10%. Minimum Requirements: • Possess multi-tasking skills. • Ability to work independently and as part of a team. • Ability to work under pressure while maintaining a customer service attitude. • Experience in troubleshooting hardware, software, and network connectivity issues. • Understanding of technical support practices such as ticket documentation, service level agreements, statistics, and escalation processes. • Self-motivated with attention to detail. • Ability to organize workload, set priorities, and meet deadlines. • Effective communication and interpersonal skills. • Ability to maintain confidentiality of information. • Flexibility to work rotating on-call schedules and backfill for peers when needed. • Willing to work overtime mornings, afternoons and weekends. Preferred Qualifications: • On-prem ADAC/ADUC administration knowledge. • Knowledge of Azure Entra ID, MEM, MIM, and Exchange Admin. • Experience with OKTA support and administration. • Proficiency in Microsoft O365 support. • Familiarity with Service Now and JIRA ticketing systems. • SAP support and administration knowledge. • Citrix cloud support and administration expertise. • Support for Windows and Mac operating systems. • Knowledge of iOS and Android. • Cisco ISE support and administration skills. • Mobile Iron MDM knowledge. • Understanding of Windows registry and environment variables. • Experience with Oracle ODBC data source troubleshooting and DSN entry. Additional Knowledge, Skills, and Abilities: • Multi-tasking skills. • Strong communication skills. • Ability to work under pressure. • Attention to detail. • Decision-making capabilities. • Time management skills. • Ability to identify process improvements. • Self-motivation. • Conflict resolution skills. • Ability to redirect problems to appropriate resources. • Leadership qualities. • Adaptability.

IT Help Desk Technician (Onsite - Plano, TX) 🕒 Schedule: Monday-Friday | 8:30 AM - 5:30 PM 💼 Contract: 1 Year + Extension About the Role We are seeking a skilled and customer-focused IT Help Desk Technician to provide fast, accurate technical support to our internal users. In this role, you will troubleshoot hardware and software issues, support daily IT operations, and help ensure a smooth technology experience for all employees. If you enjoy problem-solving, have strong communication skills, and excel in a customer-facing support environment, we'd love to hear from you. What You'll Do Serve as the first point of contact for technical assistance via phone and email Perform remote troubleshooting using diagnostic questions and tools Walk users through step-by-step solutions Escalate unresolved issues to higher-level support teams Install, configure, and repair laptops, desktops, and printers Support Microsoft Office Suite, SAP GUI, antivirus tools, and basic network functions Maintain accurate logs of issues, resolutions, and follow-ups Provide feedback and suggestions to internal teams for continuous improvement Identify, recommend, and help implement process improvements What We're Looking For 1-4 years of experience in Help Desk, IT Support, Desktop Support, or a related field Strong working knowledge of PCs, laptops, printers, LAN, and cabling Ability to diagnose and resolve basic hardware and software issues Experience with security tools such as NASCA, ESCORT, Antivirus Computer skills must include: Microsoft Office Suite, SAP GUI Solid understanding of computer systems & mobile devices Excellent communication and customer-service skills Cool-tempered, patient, and able to handle difficult situations professionally A+ Certification preferred BSc/BA in IT, Computer Science, or related field (or equivalent experience) Why Join Us? You'll play a key role in ensuring our users receive the best technical support possible, helping maintain a positive, reliable IT environment that keeps the business running smoothly. This is a great opportunity to grow your skills, gain hands-on experience, and build a strong foundation in IT support.

DR is seeking a End User Support Specialist to join one of our top clients for an opportunity in Stephenville, TX. This role is ideal for individuals passionate about providing technical support and improving end-user experiences within an academic or research environment. The position offers an engaging environment focused on delivering reliable technology solutions to staff and faculty. Position Overview for the End User Support Specialist: Providing routine technical support to end users, ensuring access to computing resources and resolving hardware, software, and connectivity issues. Troubleshooting end-user computing and connectivity problems, collaborating with staff to resolve or escalate issues. Offering guidance on hardware and software selection in alignment with policies and quality standards. Training end users on common and specialized applications to enhance their technical proficiency. Assisting with deployment, transition, and evaluation of new and emerging technologies, and maintaining documentation to support planning and reporting. Requirements for the End User Support Specialist: Working knowledge of word processing and spreadsheet applications 1+ year of experience with troubleshooting practices, client support principles, and IT service management concepts, including the Information Technology Infrastructure Library (ITIL) Bachelor's degree in a related field, or an equivalent combination of education and experience Ability to work fully onsite in Stephenville, TX during regular business hours (8:00 AM - 5:00 PM) Excellent communication skills and the ability to collaborate effectively with end users and technical staff What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

We are seeking a skilled and experienced Level 2-3 IT Support Technician to join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure. Key Responsibilities: Provide technical support for end users (Windows/mac OS), including desktops, laptops, mobile devices, and peripherals. Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, etc.). Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment). Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers). Maintain documentation of systems, processes, and procedures. Work with external vendors or escalate issues when needed. Assist in IT project implementation and rollouts. Ensure compliance with security policies and industry best practices. Requirements: Technical Skills: 3+ years of hands-on IT support experience (Level 2 or higher). Strong proficiency with Microsoft 365 administration. Experience with Windows Server (2016/2019/2022) administration. Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls). Familiarity with virtualization technologies (VMware or Hyper-V) is a plus. Experience with ticketing systems and remote support tools. Soft Skills: Strong problem-solving and troubleshooting ability. Excellent communication and customer service skills. Ability to work independently and as part of a team. Organized with strong attention to detail. Preferred Qualifications: Certifications such as CompTIA Network+, Microsoft 365 Certified, MCSA, or CCNA

Technical Services Administrator which means it is eligible for overtime. Onsite 5 days a week (Monday through Friday) in Dallas, TX (zip code is 75201) Experience in the professional services industry is required, with preference for candidates who have worked in the legal domain (e.g., law firms). Key points for this job opening: Focus on end-user support: The bulk of the tasks are helping users, troubleshooting issues, and handling escalated tickets. Meeting and AV support: Providing video conferencing, webinars, and presentations is typical for desktop/IT support. Hands-on support: Hardware, software, printers, phones - all classic analyst duties. Office-based and customer-facing: The role is primarily onsite, supporting end-users directly, not designing systems or performing architecture work. AD management and ticketing: Standard administrative tasks for a desktop analyst. Moderate technical depth: Knowledge of Windows 11, Office 365, printers, iPhones, and basic networking is expected - sufficient for troubleshooting but not high-level engineering or systems architecture. ------------------- Seeking a Technology Services Administrator (TSA) based in the Dallas office. The TSA is responsible for IT systems support as well as the administration, monitoring, and maintenance of the data and telephone infrastructure for the assigned office. Essential Functions: Provide excellent customer service and timely resolution to end-user technology issues Effectively communicate with end-users, peers, vendors, and management Follow best practices for hardware deployments and upgrades Create service tickets to track technology issues Take ownership of tickets escalated from the help desk Provide meeting support - video conferences, webinars, and presentations Maintain office AD security and distribution groups Adhere to Information Security policies and procedures Assist with IT projects and initiatives Required Qualifications: Experience in the professional services industry is required, with preference for candidates who have worked in the legal domain (e.g., law firms) Experience with Windows 11, Office 365, Document Management Systems (NetDocuments), Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services, Zoom, Microsoft Teams Basic understanding of Internet protocols, data connectivity methods, and remote access technologies Telephone and voicemail system training, as well as wireless networking and video conferencing system knowledge, a plus Exceptional interpersonal skills with the ability to work effectively with end-users, IT peers, vendors, and managers Ability to work as part of an IT team providing 24x7 support as needed Excellent written and verbal communication skills Preferred Qualifications: Minimum of 3 years in a Microsoft environment Experience in medium to large environments preferred Bachelor's Degree Computer/Software Knowledge: Required: Windows 11, Office 365, Adobe Acrobat, Active Directory Preferred: VPN, Intapp, and NetDocuments Work Environment: Working indoors with limited exposure to hazards Position requires working physically in the Dallas office Monday through Friday Work will take place in an office building with multiple floors; access by stairs or elevator Occasional work in a server room Expected to take emergency calls for tickets escalated outside of business hours Occasional overtime may be required Travel Requirements: Up to 10% travel to other offices for support and projects Occasional light travel to local venues or hotels to assist with technology needs, such as setup or equipment delivery

IDR is seeking a IT Support Technician to join one of our top clients in Fort Worth, Texas. If you are looking for an opportunity to join a government organization and work within an ever-growing team-oriented culture, please apply today! Overview/Responsibilities for the IT Support Technician : Responsible for providing on-site and/or remote technical support to end-users. Troubleshoot and resolve desktop, laptop, printer, and peripheral issues. Assist users with software problems, including operating systems, productivity suites and other applications. Set up new computers and equipment at user locations. Replace or upgrade hardware components. Use IT service management (ITSM) tools to log, track, and update service tickets. Frequently travel within a facility or to nearby locations. Document resolutions, technical procedures, and asset changes. Required Skills for the IT Support Technician : 4+ years of experience in an IT Field Support position Hands-on experience working with Locution or similar Public Safety alert systems (Active911, Purius, Pulsepoint) Experience working in Public Safety or Government environment Basic IT Certification Preferred (A+) What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row

Job Title: Windows Desktop Engineer Pay Rate: $28 - $30/hr on W2 Duration: 06+ Months (Possibility of Extension) Technical/Functional Skills: * Image building * Driver management * SCCM/MECM/Intune * Task Sequences * Microsoft Deployment Toolkit (MDT) * WinPE * General networking knowledge, DNS/DHCP * Active Directory * Group Policy * Advanced Windows debugging experience Roles & Responsibilities: Windows Hardware Management Manage annual hardware transitions with PC vendor Roadmap review, standards, and specifications approval Image updates and driver testing for new models Documentation of hardware models to SharePoint Bi-annual Driver updates for all supported hardware models 3rd level escalation points for client hardware issues Maintain hardware standards documentation Support hardware evaluation and selection by testing compatibility and performance of new device models. Windows Image Management Quarterly Updates to Image Patch levels 3rd level escalation point for Windows issues Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors. Planning, testing, and deployment of Windows OS Upgrades Ensure timely completion of Windows OS Upgrades before EOL OS Hardening and Secure config to CIS standards Web Browser SME, Edge/Chrome policies, extension approvals, IE Mode site list management OS Provisioning lead WinPE boot media updates and management MECM Task Sequence updates and support Intune Autopilot design, updates, management MDT scripts and UI updates 3rd level support for SCCM imaging issues 3rd level Intune/Azure Autopilot support Misc Company Portal management, app publishing, installation support Assist with MECM client upgrades, issues, and support Hardware lab management, racking, cabling, asset disposal Generic Managerial Skills: * OS and Hardware Documentation * Working with Dell for hardware transitions * Communication with clients and customers * Self-motivated, independent, comfortable working with a high-performance team Required Qualifications: * Strong experience in Windows and hardware support * Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience. * Scripting experience, any language (VBScript and PowerShell preferred) * Windows deployment and/or upgrade experience * Windows Image build and configuration Preferred Qualifications: * 5+ years of advanced knowledge of Windows OS architecture, troubleshooting, and performance optimization * Experience in a globally distributed, large multinational company * 5+ years' experience with MECM, Intune, SCORCH, and GPO management * SQL and Power BI query and reporting skills preferred but not required * Visual Studio coding skills in VB.NET, ASP.NET, and web services preferred but not required * Experience with patching strategies, vulnerability remediation, and compliance enforcement Recommended Certifications * Microsoft Certified: Windows Client or Modern Desktop Administrator * ITIL Foundation Certification

Compensation: $25/HR Contract (3months +) W-2 only We are seeking a reliable and customer-focused Technical Support Specialist. This entry-level role is essential for providing first-line technical assistance, ensuring prompt resolution of user issues, and maintaining smooth operations across our user base. The ideal candidate thrives in a structured, fast-paced environment and excels at assisting non-technical users with patience and professionalism. Key Responsibilities Provide initial IT support and troubleshooting for hardware, software, desktop applications, and remote access issues. Manage user account access, including password resets and basic troubleshooting related to Active Directory, Windows login issues, and Multi-Factor Authentication (MFA)/Single Sign-On (SSO) workflows. Act as the primary point of contact for all incoming technical requests via phone, email, and ticketing system. Document, track, and monitor problems to ensure timely resolution and escalation to the appropriate team when necessary. Maintain a high level of customer service and clear communication throughout the support process, ensuring non-technical users feel supported. Required Qualifications 1-2 years of relevant experience in an IT support role, such as Help Desk, Desktop Support, or Classroom Support. Basic working familiarity with Active Directory and general Windows login troubleshooting. Familiarity with standard MFA/SSO workflows and user access management. Excellent customer service and communication skills; demonstrated ability to assist non-technical users calmly and professionally. Must be reliable, punctual, and comfortable working within fast-paced, structured, and goal-oriented environments.

🚀 We're Hiring: Data Center Technicians - Garland, TX 🚀 We just opened a brand-new data center in Garland, TX and we are on the lookout for talented Data Center Technicians to join our team. Why join us? 🌐 We're the 3rd largest data center company in the World 💡 Hands-on work with cutting-edge technology 📈 Growth opportunities in a booming industry If you thrive in a mechanical, electrical fast paced environment, and want to be part of something big, we want to hear from you! 📍 Location: Garland, TX 📩 Apply Now! 😊 Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Essential Duties & Responsibilities Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies. Systems of responsibility include: Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems. Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load. Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices. Tests performance of electromechanical assemblies and electronic voltmeters. Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes. Inspects parts for surface defects. Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools. Aligns, fits or assembles component parts, using hand or power tools. Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control Analyzes systems to ensure best practices for both internal and external customers Provides feedback to DCO Engineering on the effectiveness of existing standards and processes Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades Works with the CF Ops Lead Technician to track and complete an aggressive preventive and predictive maintenance program Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction. Manages systems to avoid unplanned customer-impacting events Works with CF Ops Lead Technician to determine maintenance requirements for mechanical, electrical, and fire life safety systems. Performs other duties as assigned Regular, predictable attendance is essential to satisfactory performance. Knowledge, Skills & Abilities Regular, predictable attendance is essential to satisfactory performance. Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations) Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including: Chilled Water Systems Large Centrifugal Chillers Cooling Towers Heat Exchangers Water Treatment Systems VFD's and Pumps HVAC equipment CRAC/CRAH's Humidification Systems Water heaters Water/Air filters BMS and PLC Controls Emergency Standby Diesel Generator Systems Fuel/Oil systems, 480/277 and 208/120 electrical generation and distribution Static UPS Systems Double Interlock Pre-Action Systems Excellent communication skills, both written and oral Proficient with MS Office Suite (Word, Excel, PowerPoint, Project) Ability to communicate effectively with customers and internal staff and effectively work in team environment Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems. Ability to learn quickly and address issues as they arise during normal working hours or after hours. Ability to operate in and promote a rigorous process-driven team environment Ability to logically analyze and solve problems Ability to effectively multi-task multiple projects Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.) Ability to operate electrical tools such as a multi-meter or infrared camera Ability to operate a forklift Regular, predictable attendance is essential to satisfactory performance. Must be able to work on a shift which may require nights, holidays, and some weekends. WORK HOURS/SHIFT: M-F Initial Training WK1: Mon, Tues, Fri, Sat WK2: Sun, Wed, Thurs | 8AM-4PM for Initial Training 6AM-6PM ~ 6PM-6AM rotating quarterly on Shift Possess critical thinking and complex problem-solving skills Physical Requirements Primarily walking, standing, and bending with some sitting. Ability to communicate effectively with verbal, visual and listening skills Close visual work on a computer terminal. Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments. Able to lift and carry heavy equipment, up to 50 pounds. Ability to climb ladders and work on raised platform. WORK CONDITIONS Data Center environment with varying temperatures and loud noises. Potential extensive daily usage of workstation or computer. Must work on-site; no telecommuting permitted. Special Requirements Must be willing to be part of the after-hours notification and escalation protocol. Must work on-site; no telecommuting permitted. This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $33.90 - $50.90 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour' requirements. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from *************** email address. If you suspect any fraudulent activity, please contact us .

Title: Network Administrator III (WAN) Type: Full-time Shift: Swing Salary Range: $100,000 - $105,000 per year Minimum Requirements: Active TS/SCI clearance, IAT-II, and CCNA. About DLS Engineering. DLS is an engineering firm with 30 years of Federal Government contracting experience. Our small business efficiencies coupled with a commitment to excellence allow us to provide reliable solutions with integrity for our nation's most critical defense and national security priorities. Position overview: DLS Engineering is seeking a Network Administrator III (WAN) professional for a full-time position in support of the Air Force Intranet Control (AFINC) program at Joint Base San Antonio in San Antonio, TX. This is an on-site position. As part of AFINC, the mission of the 26th Network Operations Squadron (26 NOS) is to provide mission assurance to the warfighter through the operation, management, and defense of the Department of Defense Information Network (DODIN). In the execution of its mission, the 26 NOS maintains network infrastructure, to include routers, switches, proxies, firewalls, servers, workstations, printers, Storage Area Networks (SAN) and test labs, to provide maneuverability and defense of both classified and unclassified networks. A day in the life: - Analyze and simulate network traffic to aid in problem resolution or to test updated configurations in virtual or physical lab environments. - Monitor system utilization and circuit bandwidth then report anomalies to Government team leads. - Develop, execute, modify or remove scripts to assist in automation of tasks, as possible. - Review and document all workload activities per incident or change request to eliminate re-work or for auditing/investigation purposes. When I read the below it sounds like me: - 7+ years' experience with: installing, configuring, troubleshooting, upgrading, patching, and hardening routers, serial consoles, load balancers, and switches. - Deep level of understanding/experience with enterprise level network architectures/configurations is required and Software Defined Networking (SDN) is desired. - IAT-II certification (required) - CCNA certification (required) - Active TS/SCI clearance (required) Other information: - We offer a competitive salary and a 401k program with company match. - We offer a comprehensive benefits package including health, vision, dental, life, and disability insurance. - We offer a generous paid time off package - If accommodation is needed with the application and / or the interview process for applicants with disabilities, please contact Human Resources at ************. - DLS is an E-Verify company. - DLS is an equal employment opportunity employer. Qualified applicants will receive consideration without regard to age, race, religion, sex (pregnancy, sexual orientation, gender identity), national origin, or disability. We encourage all qualified applicants to apply. If you believe you have been discriminated against, please contact Barbara Ellison. You also have the right to file a charge of discrimination with the equal employment opportunity commission. - Must be able pass a government background check, which will be completed before employment. - The pay range for this role is: 100,000 - 105,000 USD per year.

IDR is seeking a IT Infrastructure Engineer to join one of our top clients for a full-time opportunity in Fort Worth, TX. This role offers a chance to work within a dynamic IT environment focused on network and systems administration. The organization supports a fast-paced, family-oriented culture that encourages professional growth. Position Overview for the IT Infrastructure Engineer: Wear multiple hats across networking and systems administration responsibilities Support Microsoft Azure, Windows Server, VMware virtualization, and Remote Desktop Services Automate tasks and scripting using PowerShell Contribute to a fast-paced team environment with a focus on long-term growth Work in-office, with Summer Work-from-home Fridays, requiring a commitment of 50 hours per week Requirements for the IT Infrastructure Engineer: 0-5 years of experience in IT Infrastructure (Systems Administration and/or Networking) Bachelor's degree from a credible, four-year university (3.25 GPA or more) Hands-on experience with Microsoft Azure Experience supporting Windows Server, VMware virtualization, and Remote Desktop Services Proficiency with PowerShell for automation and scripting What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

Job Title: Storage System Engineer (Mainframe) Duration: 12-18 months Other Approved Locations: Hopewell, NJ / Charlotte, NC / Richmond, VA Pay Rate: $60/hr W2 Job Description: We are seeking a highly experienced Mainframe Storage Engineer to lead and support large-scale infrastructure initiatives. This role will focus on designing, implementing, and optimizing mainframe storage environments, including upgrades, migrations, capacity planning, and disaster recovery. The ideal candidate will have strong hands-on engineering expertise as well as architectural/design experience. Responsibilities Design and implement mainframe storage architecture solutions Lead data center move projects, including role swaps and disaster recovery Plan and execute refreshes/upgrades across storage platforms Perform capacity management and optimize cost efficiency Drive I/O performance tuning and troubleshooting across storage and network layers Collaborate with infrastructure and application teams to ensure reliable, secure storage delivery Must-Have Skills & Experience 10+ years in Mainframe Storage Engineering & Architecture Expertise in Storage Architecture, Encryption, and Fiber Protocols (FICON) Strong background with HCD/IOCP and I/O Performance (DASD, Switches, Virtual Tape) Experience with refreshes/upgrades: Brocade directors/switches, Hitachi DASD, IBM Virtual Tape (TS7700s) Skilled in SAN replication design & configuration Capacity planning (network/switches, storage) and cost benefit analysis/consolidation/reduction Proven experience in data center migrations, role swaps, and DR exercises About Matlen Silver Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works. Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: ********************* // ************.

World Wide Technology Holding Co, LLC. (WWT) has an opportunity available for a Data Center Specialist to support our client in an ongoing Data Center refresh project. World Wide Technology is looking for a Data Center Technician in Roanoke, TX (Onsite - Nightshift i.e.7 PM 5 AM CST). This role is part of WWT s Strategic Resourcing services and is a contract role. The candidate will be supporting a WWT customer and will be employed by one of WWT s preferred partners. The partner will provide full compensation and benefit information prior to employment with the partner. Job Title: Data Center Technician Job Location: Roanoke, TX Job Mode: Onsite Available Shift:7 PM 5 AM CST Wednesday, Thursday, Friday, Saturday Employment Type: Contract Duration: 12 months (expected) Responsibilities: Infrastructure Management: Deploy, configure, and maintain server hardware, storage, and networking equipment in the data center. Perform routine hardware and software maintenance, upgrades, and patches. Monitoring and Troubleshooting: Monitor data center performance and respond to alerts promptly. Identify and troubleshoot hardware, network, and system issues to ensure optimal performance. Security and Compliance: Implement and enforce security measures to safeguard data center assets. Ensure compliance with industry standards and best practices. Documentation: Maintain accurate and up-to-date documentation of data center configurations, processes, and procedures. Qualifications: Proven experience in data center operations and infrastructure management. Strong knowledge of server hardware, storage systems, and networking protocols. Proficient in troubleshooting hardware and software issues. Familiarity with virtualization technologies. Understanding of security best practices and compliance standards. Excellent documentation and communication skills. Ability to work in a fast-paced and collaborative environment. Rate/Salary: A reasonable estimate of the current pay range for this position is $30.00 to $35.00 hourly. Actual pay will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs, and will be set by your employer. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in base pay. If you have any questions or concerns about this posting, please email SRpostings at wwt.com

Operational Technology Analyst Dallas ,TX 75202 Contract Education, Experience, & Skill Requirements High School Diploma or equivalent required; Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred. 2-4 years of experience in a cybersecurity role. 1-2 years of experience working with OT/SCADA environments is highly desirable. Relevant certifications (e.g., Network+, Security+, CySA+) are a plus. Foundational understanding of industrial protocols such as DNP3, Modbus, and IEC 104. Experience with security technologies including SIEM, SOAR, and IIDS platforms. Strong analytical skills, attention to detail, and the ability to communicate complex technical information clearly (written and verbal) to both technical and non-technical audiences. Ability to work effectively in a 24/7 shift-based SOC environment, including covering for teammates and occasional after-hours support.

At Tech Mahindra ( Tech Mahindra | Connected World, Connected Experiences ), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest. Extraordinary is when experiences come together - a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle. The pay range for this role is $110,000- $120,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate. Role Overview: The Solumina L2 Support Specialist will focus on operational support and system sustainment activities for existing Solumina implementations. This role ensures system stability, manages upgrades, and resolves operational issues to maintain high availability and performance. Unlike implementation-focused roles, this position emphasizes post-deployment support, configuration management, and continuous improvement. Required Qualifications: Configuration Management: Maintain and update system configurations in alignment with business requirements and compliance standards. SQL/Data Management: Perform data analysis, troubleshoot database issues, and support integrations between Solumina and other enterprise systems. System Adoption & Operations Support: Address user issues, provide guidance for system usage, and ensure smooth day-to-day operations. Version & Release Management: Plan, coordinate, and execute upgrades, patches, and release deployments with minimal disruption. Incident & Problem Resolution: Investigate and resolve L2-level incidents, escalating to L3 or vendor support when necessary. Performance Monitoring: Track system health, identify bottlenecks, and implement corrective actions. Documentation & Knowledge Base: Maintain detailed documentation for configurations, processes, and troubleshooting guides. Collaboration: Work closely with internal teams and vendors (including iBase-t) for escalations and enhancements. Role Pre-Requisites: Bachelor's degree in Computer Science, Information Systems, or related field. 5-7 years of experience in application support or L2 roles for enterprise systems (MES, ERP, PLM preferred). Strong knowledge of SQL, data analysis, and system integrations. Familiarity with version control, release management, and configuration tools. Excellent troubleshooting and problem-solving skills. Ability to work under pressure and manage multiple priorities. Strong communication and documentation skills. Preferred Experience: Exposure to Solumina or similar MES platforms. Understanding of ITIL processes for incident, problem, and change management. Experience with scripting or automation for system maintenance. Knowledge of manufacturing or aerospace industry processes is a plus. Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_****************************** .

Title: Desk Side Support Specialist Pay Rate: $25 Hourly W2 Type & Duration: Contract | 12 Months Primary responsibility will be installing, diagnosing, servicing maintaining. High-end proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products. When in support of ITO engagements, you will be recognized as desk side support specialist. You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers. You may function as a team or on-site leader as necessary. You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products. Responsibilities: May function as team or site leader providing direction to other technicians. Performs server and storage break and fix. Provides support for Enterprise products, such as Dell ESFDesk side support specialist. Provides support for enterprise storage products Supports Networking products - including Cisco certification requirements Provides support for Payment systems products and core-CMOS products May have project management responsibilities for smaller projects Possesses other, high skilled, specialized technical skills. Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products Installs and maintains PCs and associated software, networks, servers and peripherals Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within

Title: Azure Network Engineer Duration: FTE/Permanent Salary: 120-140k We are seeking an experienced Azure Network Engineer with strong expertise in Palo Alto Networks technologies to design, deploy, and manage secure, high-performing network infrastructure across a hybrid cloud environment. This role focuses on building and supporting a scalable Azure networking solution while ensuring seamless integration with Palo Alto firewalls and security services. Key Responsibilities: Design, implement, and maintain secure and resilient network architecture using Microsoft Azure networking service (VNets, NSGs, VPN Gateways, ExpressRoute, Azure Firewall, Load Balancers) and Palo Alto Network platform (NGFW, Panorama, Prisma Access, SD-WAN). Configure and manage security policies, NAT rules, VPNs (IPSec/SSL), and advanced routing across cloud and on-prem environments. Deploy and manage Azure network components including Application Gateway, Azure Front Door, Traffic Manager, and DDoS protection. Develop and enforce Zero Trust and micro-segmentation strategies integrated with Azure Active Directory and role-based access controls. Monitor and optimize network performance, connectivity, and security using Azure Monitor, Network Watcher, Azure Sentinel, and Palo Alto monitoring tools. Troubleshoot complex network and security issues across a hybrid infrastructure and implement permanent resolutions. Support migrations and connectivity between on-premises data centers and Azure cloud environments. Maintain detailed network design documentation, operational procedures, and configuration standards. Collaborate with infrastructure, security, and cloud engineering teams to ensure network reliability, scalability, and compliance with organizational standards. Stay current with evolving Azure and Palo Alto technologies, continuously enhancing technical knowledge through training and certification. Support internal lab environments for testing, validation, and proof-of-concept development. Skills & Experience Requirements: Minimum 4 years of hands-on experience in enterprise network engineering or cloud network administration. Strong knowledge of Azure networking (VNets, NSGs, VPN Gateway, ExpressRoute, Load Balancers, Azure Firewall). Expertise with Palo Alto Networks firewalls and related technologies (NGFW, Panorama, Prisma Access, SD-WAN). Solid understanding of IP routing protocols (BGP, static routing, NAT) and tunneling/encryption protocols (SSL/TLS, IPSec, GRE). Experience integrating Azure AD, MFA, and authentication technologies such as RADIUS and LDAP. Proficiency in managing certificates, PKI, and secure communication channels. Familiarity with infrastructure automation or scripting for network configuration (PowerShell, Terraform, or ARM templates preferred). Excellent troubleshooting, analytical, and communication skills with the ability to work collaboratively across technical teams. Experience with other security or networking platforms such as Fortinet, Check Point, or AWS networking is a plus. Modern Palo Alto and Microsoft certifications required

Title: ACI Network Engineer Duration: Long term Rate: $ 75 -95/hr As a Senior Engineer, you will work in direct partnership with the client and internal client teams to build and support complex and reliable network solutions. Travel Requirements: This position does not require any travel. It will be based in Irving, TX (hybrid). Job Responsibilities: Design, maintenance and third level support for Cisco routing and switching Design, maintenance and third level Support for Cisco Application Centric Infrastructure (ACI) Design, maintenance and third level Support for Firewalls, including Next Gen Design, maintenance and third level Support for Wireless Infrastructure Design, maintenance and third level Support for Network Voice Infrastructure Design, maintenance and third level Support for Load Balancers Design, maintenance and third level Support for SD WAN Design, maintenance and third level Support for Meraki solutions Established and proven experience of providing WAN & LAN support in diverse environments. Required Skills: Cisco CCNP Certification Network infrastructure (WAN, MAN, LAN, Wifi, QoS for Data, Voice, and Video) Network protocols (IP, OSPF, BGP, RIP, IPSec, etc) MPLS / VPN / Hybrid WAN / Metro Networks / leased lines Network Hardware (Cisco routers and switches, cabling, firewalls) VOIP and Collaboration Systems Network connections to Cloud Providers (AWS, Azure, etc.) Network performance analysis and reporting Incident, Change and Problem Management processes within an ITIL based framework. Identity Management (Active Directory, ADFS, Azure AD, 2 Factor Auth, Radius, PEAP)