Data Manager jobs at ASRC Federal

Data Science & AI Manager - Healthcare Key Responsibilities Agentic AI Strategy & System Orchestration Lead the strategy, architecture, and implementation of agentic AI systems for Healthcare Digital. Design and manage MCP servers that provide structured, secure tool access for AI agents across platforms including meal ordering, food production, and EVS task management. Build multi-agent systems with clear roles-e.g., planning agents, QA agents, data-retrieval agents, and operational copilots-that collaborate to support healthcare workflows. Develop governance and routing layers that enable AI agents to safely execute tasks, call tools, generate recommendations, and interact with structured operational data. Product Intelligence & Embedded AI Agents Integrate agent-driven capabilities into Healthcare Digital's platforms: Patient Meal Ordering: agentic nutrition checks, dietary rule enforcement, personalized recommendations. Food Production: prep-planning agents, demand forecasting agents, and waste-reduction optimization loops. EVS Task Management: task-ranking agents, routing agents, and real-time environmental monitoring copilots. Build AI copilots for associates and managers that support decision-making, reduce administrative load, and automate repetitive tasks. Ensure AI agents interact seamlessly with UI workflows, APIs, product logic, and underlying data systems. Operational Data Science & Automation Build and deploy predictive models that feed agent decision-making, including: Meal demand forecasting EVS task prediction and prioritization Labor and staffing optimization Anomaly detection for operational issues Integrate model outputs with MCP-based agents to create closed-loop automation-agents that both detect and act, not just analyze. Translate findings into usable insights, dashboards, and operational recommendations for field teams. Leadership & Cross-Functional Collaboration Coach and mentor a team of data scientists, ML engineers, and AI engineers focused on agent development and MCP integration. Partner with Healthcare Leadership (Culinary, EVS, Clinical Nutrition, Operations) to drive AI adoption and prioritize high-value opportunities. Collaborate with IT, and enterprise AI teams to align on architecture, security, and platform standards. Communicate complex AI and agent-based system concepts to non-technical stakeholders in clear, practical language. Data, Governance & Responsible AI Ensure all AI and agent systems adhere to governance frameworks, including privacy, compliance, and HIPAA. Establish monitoring, auditability, and retraining workflows for both models and agents. Implement agent safety controls, including sandboxed tool access, role-based permissions, and fallbacks for critical tasks. Qualifications Required Bachelor's degree in a relevant field or equivalent professional experience . 6+ years of experience in data science, AI engineering, or applied ML, including 2+ years of team leadership or technical management. Hands-on experience building agentic AI systems, including: Multi-agent workflows Tool-using agents Planning/monitoring agents Strong experience with MCP servers or similar agent integration frameworks (e.g., LangChain tools, AutoGen, OpenAI tool calling). Proficiency in Python, SQL, ML frameworks (PyTorch, TensorFlow, scikit-learn). Experience with cloud data and compute platforms (Azure, Databricks, AWS, or GCP). Strong understanding of LLMs, RAG pipelines, structured tool protocols, and knowledge graph integration. Excellent communication, stakeholder partnership, and product-oriented thinking. Preferred Experience with healthcare, foodservice, hospitality, or operational environments. Familiarity with IoT data streams, workforce management systems, or real-time task operations. Background in optimization, reinforcement learning, or continuous planning agents.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Description: The Access Management Specialist role is responsible for processing security and access permissions for various individuals requiring building access. They also serve as a customer service representative, assisting with access control requests and troubleshooting badge-related issues. Other responsibilities include managing inventory, generating reports, and assisting with alarm remediation. Key Responsibilities: Lead day-to-day global badge operations management Hands-on operational involvement including processing Jira tickets, supporting new employee onboarding, and driving continuous program improvements Implement secure access zones and aide in the development of physical access infrastructure that supports identity management and RBAC/ABAC policies Required Qualifications: Minimum of 1-3 years of experience in Security, Badging, Access Control fields. Proven experience with security access control systems (e.g., CCure, Kastle, Brivo, and property management access platforms) Strong background in access management within security operations Experience with Genetec is highly preferred Work Schedule: Primary schedule: Monday through Friday 8am to 5pm Flexibility to provide support on weekends as business needs arise Compensation Estimated Pay Range:30/hr-40/hr. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Do you like working with data and analytics to evaluate AI models and their performance? Do you love collaborating with teams to assess and improve generative AI solutions? About our Team Elsevier is singularly focused on helping healthcare professionals improve clinical outcomes through evidence-based care. Our generative AI team works on evaluating and implementing cutting-edge AI technologies to enhance our healthcare solutions while ensuring their safety, reliability, and compliance with healthcare standards. About the Role We are seeking a motivated individual to join our dynamic generative AI evaluation team. We focus on assessing and validating AI models that support healthcare decision-making tools. Our team ensures that our AI solutions meet rigorous standards for accuracy, fairness, and clinical relevance. The successful candidate will help evaluate model performance, analyze output quality, and ensure our AI solutions align with healthcare best practices. The successful candidate has relevant experience with AI model evaluation, including performance metrics analysis, output validation, and data visualization. They enjoy collaborating with cross-functional teams including AI researchers, product managers, clinicians, and engineers to evaluate AI models, analyze their outputs, and improve their performance in healthcare contexts. Responsibilities Leading requirements gathering and development of analytics frameworks for evaluating generative AI models in healthcare applications Leading and defining the strategic direction for AI evaluation methodologies in their product area Managing the analytics roadmap for model evaluation. Collaborating with internal and external stakeholders to manage evaluation timelines and deliverables Defining, developing, and deploying queries and metrics to assess AI model performance and output quality Leading data model creation and maintenance for AI evaluation frameworks and monitoring systems Conducting comprehensive QA of AI outputs and participating in risk analysis and mitigation Understanding how security and privacy laws such as HIPAA affect AI deployment in healthcare. Understanding how to handle sensitive data including PHI and PII in AI contexts Requirements Extensive and relevant experience in data analytics including a depth and breadth of SQL Data Engineering Demonstrated thought leadership in analytics strategy and enterprise-wide project implementation Have current experience in a data analytics role Have expertise in using and querying relational database management systems such as Microsoft SQL Server, Snowflake. Have expertise in using BI tools such as Tableau or PowerBI

Title: Program Manager Duration: 3+ Months (Contract-to-Hire) Max Pay Rate: $57.63 About the Role We are seeking an experienced Program Manager II to lead and support cybersecurity initiatives within a highly regulated environment. This role requires strong program management expertise, hands-on execution, and the ability to manage complex projects with multiple stakeholders. You will work closely with security and safety operations teams to ensure successful delivery of mission-critical programs. Key Responsibilities Drive end-to-end program management for cybersecurity initiatives, including planning, execution, and reporting. Develop and manage project plans covering scope, risk, requirements, and change control processes. Build and maintain strong stakeholder relationships across cross-functional teams. Create program artifacts, status reports, and ensure compliance with regulatory standards. Identify root causes of issues, implement corrective actions, and meet timelines. Manage a portfolio of large, complex programs with significant internal/external interaction. Support security operations and ensure alignment with organizational objectives. Required Qualifications 8+ years of program/project management experience in compliance-driven environments (DoD or similar). Bachelor's degree in Business, IT, Engineering, or related field. Proven ability to manage full program lifecycle, including risk mitigation and stakeholder engagement. Hands-on experience with Six Sigma, LEAN, SAFE, and Agile methodologies. Strong communication, leadership, and problem-solving skills. Preferred Qualifications PMP Certification and/or advanced degree in Business or Engineering. Familiarity with FAR/DFARS and CMMI frameworks. Experience managing cybersecurity or technology implementation projects. Strong financial acumen and ability to manage budgets effectively. Additional Details Remote Option: Available during contract period with monthly travel to Sparks, NV (expenses reimbursed). Relocation: Required upon conversion to FTE (Sparks, NV; Beavercreek, OH; or Greenville, TX). Relocation package provided. Mission-Focused: Supporting initiatives critical to national security and defense operations

A financial firm is looking for a Risk Management Program Manager to join their team in New York, NY. Pay: $85-100/hr Hybrid; 3 days onsite/week US Citizen or GC Holder Only; No visa sponsorship No third party candidates Responsibilities: • Provide an independent initial assessment and challenge on project and program artifacts during all project phases • Work with project managers to remediate data quality deficiencies within Risk book of work • Build strong relationships with key stakeholders including project managers, program managers, portfolio leads, and other members of the Risk Org PMO team • Execute against multiple competing priorities simultaneously • Support the PM community in identifying upcoming artifacts due, phase changes, risk and issue maintenance, and required training coming due • Escalate past due artifacts, phases, risks, issues, and required training • Perform monthly entitlements reconciliation to assure the right roles for the right people • Perform routine Jira maintenance to track PQA (project quality assurance) findings • Assist with thematic analysis and PowerPoint slide creation • Governance and project management oversight • Be proactive and self-motivated in driving quality and timely reviews/assessments end-to-end Qualifications: • Bachelor's degree; major in Finance, Accounting, Economics or Business Administration preferred • 8+ years of progressive experience in the financial services industry; experience in Risk Management and understanding of regulatory and risk management in the financial services industry • A critical thinker who seeks to understand the business and its control environment • Recent experience in managing projects and/or quality assurance reviews for a banking institution is preferred • Proven project management skills to drive alignment across stakeholder groups and review and provide feedback on execution of required administrative processes • Ability to work as a member of a team where success is defined not only on individual performance but also that of the entire team • Excellent communication skills; ability to articulate deadlines and deliverables clearly to senior members of organization Technical Skills: • Risk Management • Project Management • Risk Analytics & Reporting • Data Quality • Jira

-Oversee the planning and coordination of environment setup while focusing on timely delivery of environments; manage risks and issues. (25%) Coordinate software deployments with application development teams, DevOps engineers, testers, TIERS Ops & Security and our business stakeholders to plan and coordinate environment setup and configuration. (20%) -Leading and triaging troubleshooting process for systems involving 100s of I/T services and components undergoing complex changes; exercising technical judgement as well as leadership skills in coordinating with technical subject matter experts in code, configuration, middleware, database, network and other I/T areas. Completing root cause analysis documentation; training juniors and strategizing improvement to existing process. (10%) -Oversee the troubleshooting of environment issues encountered during development in the dev/test environments. Coordinate with the Middleware, EM, database, network and development teams to identify root cause of the issue(s) reported and provide fix. Training juniors' members of the team and strategizing improvement to existing process. (10%) -Maintain the IT DevOps roadmap in accordance with SSA goals and objectives. Attend the IT Governance meeting on regular basis, develop, update and maintain the roadmap to reflect changes. Seek senior management approval. (5%) -Provide Scrum Master Support for DevSecOps teams utilizing Agile development practices, provide direction that meets SSA goals and objectives by participating in backlog grooming & user story development. Ensure user story development follow Social Services Applications' Agile guidelines, set priority, participate in retrospective ceremonies and provide feedback. (5%)

Work Arrangement: Hybrid (4 days in-office, 1 day remote) Reports To: Current IT Support Manager (Future - IT Asset & Endpoint Manager) The IT Asset Management Specialist oversees the full lifecycle of IT hardware and related accessories, ensuring that employees are equipped with reliable and compliant technology. This individual contributor role manages the Asset Depot as the primary point of contact for all IT asset requests and inventory controls, with support from IT Support (L1), IT Support Engineering (L2), and Endpoint Engineering when needed. The specialist ensures assets are deployed efficiently, tracked accurately, and reported consistently to meet business requirements, financial controls, and audit standards. Key Responsibilities 1. End User Asset Services (Daily Priority) • Process ServiceNow tickets for: o New hire deployments using available in-stock hardware for Day 1 readiness. o Device change requests due to job role updates, requirement changes, or VPapproved requests. o Break/fix replacements, minimizing employee downtime. o Accessory requests (e.g., monitors, docking stations, keyboards, headsets, mice). • Update the CMDB promptly and accurately after fulfillment of each request. • Collaborate with IT L1/L2 teams to support imaging, configuration, and troubleshooting as required. 2. Asset Lifecycle Management (Weekly / Monthly Priority) • Manage refresh cycles (every 5 years, with 4 years in warranty and 1 year out of warranty). • Oversee asset recoveries for terminated employees, refresh returns, and break/fix scenarios. • Coordinate asset cleaning, sanitization, repair, redeployment, or retirement/disposal as appropriate. • Maintain accuracy of lifecycle data in ServiceNow and related systems. 3. Inventory & Procurement Management (Ongoing / Weekly Focus) • Monitor and maintain inventory of laptops, desktops, accessories, and peripherals to support proactive deployment. • Submit orders on time with awareness of vendor lead times, ensuring no disruption to business needs. • Track assets in and out of stock; reconcile inventories regularly. • Work with Endpoint Engineering to validate model selections for Mac and Windows devices, accessories, and peripherals. • Manage vendor relationships, participate in vendor/asset review meetings, and escalate as needed for delivery or warranty issues. 4. Reporting, Compliance & Governance (Weekly / Monthly Focus) • Generate and maintain Business Objects (BO) reports, asset lifecycle reports, and financial/accounting/audit reports. • Deliver accurate, timely insights to IT leadership around asset utilization, refresh readiness, and accessory demand patterns. • Ensure asset management activities conform to ITIL best practices, SOX/audit requirements, and internal company policies. Key Deliverables & Performance Expectations • ServiceNow SLA Compliance: All requests actioned within SLA (priority given to new hires, break/fix, and accessory delivery). • CMDB Accuracy: Maintain >95% accuracy across all asset records. • Inventory Health: Maintain stock visibility and forecast at least 6-12 months ahead to support hiring surges and refresh cycles. • Reporting: Deliver weekly lifecycle insights and monthly executive reports (financials, compliance, utilization). • Collaboration: Partner seamlessly with IT L1, IT L2, and Endpoint Engineering to resolve escalations and maintain standard equipment compliance. Skills: Required Skills & Competencies • Strong organizational skills with the ability to balance daily ServiceNow-driven tasks alongside strategic lifecycle management. • Proven experience in IT Hardware Asset Management, preferably in enterprise-scale environments. • Familiarity with ServiceNow (Asset/CMDB modules), ITIL principles, and lifecycle governance. • Proficiency with Excel, Business Objects, or equivalent reporting/analysis tools. • Vendor and procurement management expertise, including SLA review and escalation. • Strong communication skills, both written and verbal. • Familiarity with Intune and JAMF manage

The Opportunity: Millennia is seeking a Manager, Implementations to lead onboarding and integration delivery for new and existing clients. The ideal associate will own the implementation lifecycle (scoping, technical integration, testing, go‑live, handoff), and drive scalable processes and tooling to shorten time‑to‑value while protecting quality and compliance. What You Will Do: · Lead and grow the implementations team (hire, coach, set goals, manage performance, career development). · Own end‑to‑end delivery for multiple concurrent implementations: discovery, scoping, project planning, data mapping, integration, testing, training, go‑live, and operational handoff. · Define, document, and continuously improve standardized implementation methodologies, templates, and onboarding playbooks. · Coordinate cross‑functional stakeholders (sales, product, engineering, security, compliance, operations) to remove blockers and ensure successful launches. · Oversee technical integrations (APIs, SFTP), data migrations, statement and billing configuration, and environment management. · Establish and enforce implementation success criteria, readiness checklists, and post‑go‑live monitoring and escalation paths. · Track and report program metrics (time‑to‑live, implementation cycle time, SLA adherence, post‑go‑live issues, client satisfaction/NPS) and drive improvements. · Partner with product and engineering to prioritize integration features, report client feedback, and help scope technical work. · Manage risks, change requests, and expectations; ensure compliance with payment and data privacy requirements (PCI, HIPAA considerations where applicable). · Support pre‑sales scoping, effort estimates, and resource planning for prospective deals. What You Will Bring: · 5+ years' experience in implementations, professional services, or technical project management in SaaS/fintech/payments (healthcare payments a plus). · 2+ years managing teams or leading cross‑functional implementation programs. · Hands‑on experience with integrations data mapping, and test strategies. · Strong client‑facing skills and the ability to manage expectations with technical and non‑technical stakeholders. · Excellent project management skills and comfort managing multiple concurrent projects; familiarity with Agile delivery. · Experience with tools like Jira, and common documentation tools. · Metrics‑driven with experience defining KPIs and delivering operational improvements. · Strong written and verbal communication skills; organized, proactive, and solution oriented. · Bachelor's degree or equivalent experience; certifications (PMP, ScrumMaster) a plus. · Results-driven, action-oriented, and initiative-taking mindset · Demonstration of and commitment to Millennia's core values About Millennia: Founded in 2012 Millennia is a fast-growing fintech delivery merchant and patient payment and financing solutions that simplify payment, increase acceptance, and improve recovery. We partner with healthcare systems to integrate our robust solutions for payment processing and billing automation. Through more than 1 billion patient interactions, Millenia has gathered an unrivaled understanding of patient payment behaviors - and uses that intelligence to continuously innovate and refine the Millennia Patient Payment Solution. What you can expect from us: At Millennia, our focus is not solely on our client's success but on our employee success as well. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Millennia is a great place to build your career. Our Team Members Also Enjoy: Meaningful Work. Our employees have a sense of purpose as the work they do helps to make a direct difference on the patients' lives they serve. Leaders Who Care. CEO Scott Patillo is enthusiastic about leveraging technology to create meaningful changes in healthcare, always focused on driving operational excellence and improving the overall patient experience across the continuum of care. Flexibility. We value work life balance and offer opportunities to fit life's unique demands. Sound like a good fit? We'd love to hear from you

The Certification Manager is responsible for leading and coordinating all documentation and processes required to obtain U.S. and international certification approvals for Thermal System Products. This role ensures the successful delivery of all certification requirements across assigned programs and serves as a key liaison with regulatory agencies and internal teams. Key Responsibilities Secure U.S. and foreign certifications (STCs) by obtaining government approval of design data. Monitor service issues and stay informed on regulatory and industry changes. Obtain FAA approval for service publications and maintain regular communication with FAA and FCAA authorities. Advise internal teams on FAA/FCAA procedures, requirements, and regulatory expectations. Identify and communicate upcoming regulatory updates that may impact programs or product design. Requirements Bachelor's degree in Aeronautical, Mechanical, or Aerospace Engineering or 5-7 years of aviation engineering experience. Strong understanding of FAA certification processes, regulations, and aircraft component design/testing. Proven ability to work independently, research regulatory requirements, and navigate certification procedures.

Juno is seeking a highly skilled and experienced Senior Manager to lead integration and reporting initiatives within our SAP SuccessFactors Employee Central (EC) environment. This role will oversee end-to-end SAP EC integrations, maintain advanced reporting through Report Stories, and ensure data accuracy and consistency across systems. The ideal candidate combines deep technical expertise with strong project management and leadership capabilities, capable of delivering scalable solutions in a global HR technology environment. Key Responsibilities Integrations Lead the design, development, and implementation of SAP EC integrations with internal and external systems. Monitor, troubleshoot, and resolve integration issues in a timely manner. Ensure data integrity and consistency across all integrated systems. Projects Lead cross-functional projects focused on implementing, optimizing, and integrating SAP SuccessFactors modules (Employee Central, Performance & Goals, Compensation) and ADP GlobalView payroll systems. Collaborate with internal stakeholders and external vendors to define project scope, timelines, and deliverables. Ensure alignment with global HRIS strategy, manage risks, and drive successful deployment and adoption across regions. Monitor progress, resolve issues, and provide regular updates to leadership. Analytics Manage and maintain SAP SuccessFactors Report Stories to meet business requirements. Stay current with SAP EC and SuccessFactors updates, trends, and best practices. Leadership Develop documentation and training materials for end-users and stakeholders. Collaborate with cross-functional teams to translate business requirements into technical solutions. Direct and guide remote employees and teams as needed. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 10+ years of experience in SAP SuccessFactors with a focus on Employee Central and integrations; experience with other HRIS platforms considered. 10+ years of experience with SAP Cloud Platform Integration (CPI) and SAP SuccessFactors Advanced Reporting / Report Stories. Strong experience with ADP GlobalView and ADP Enterprise payroll applications. Proven ability to manage complex integration projects and deliver results. Strong analytical, problem-solving, and communication skills. Functional payroll knowledge in global implementations, integrations, audits, and operations. Strong understanding of HR processes, data management, and reporting. Ability to work independently and collaboratively in a team environment. Attention to detail and commitment to quality. Juno is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state or local law. The Company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It's expected that all employees are aware of this policy and that they create an environment that's sensitive and respectful to all individuals.

About Us The Nu-Age Group, a nationally recognized Managed Services Provider with 28+ years of excellence, is seeking a highly skilled Service Desk Manager to lead our Service Desk operations. This role is responsible for delivering world-class support, driving best-in-class service delivery practices, maintaining accountability across the team, and ensuring our clients experience exceptional responsiveness, communication, and technical resolution. The ideal candidate brings strong leadership, deep MSP operational knowledge, and expert-level understanding of ConnectWise, RMM technologies, and metrics-driven management Role The Service Desk Manager will oversee the daily operations of Nu-Age's Service Desk team, ensuring timely, high-quality technical support for clients across multiple industries. This role is responsible for managing Service Level Agreements (SLAs), optimizing incident response, mentoring technicians, and continuously improving service delivery through process refinement and data-driven performance insights. The ideal candidate is based in the Tri-State area (NY, NJ, CT), a hands-on leader with strong communication skills, a passion for customer satisfaction, and is experienced in a Managed Services Provider (MSP) environment. This role will serve as the client facing and the primary point of contact when clients are seeking assistance and will act as a liaison between client and Nu-Age. The position requires strong technical troubleshooting abilities, excellent communication, organization, interpersonal skills, and a proactive, service-oriented approach to supporting daily IT needs. The role is a full-time, six-month contract. The position has for career growth for the candidate who delivers success in the role. Responsibilities Leadership & Team Management Lead, mentor, and develop Level 1-3 technicians and dispatchers to uphold Nu-Age's customer service and technical excellence standards. Foster a culture of continuous improvement, accountability, and proactive problem-solving. Provide coaching, performance evaluations, and professional development plans. Oversee scheduling, workload distribution, and escalation processes. Service Desk Operations Own daily Service Desk operations ensuring SLAs, KPIs, and client expectations are consistently met or exceeded. Oversee ticket flow, dispatch, prioritization, and escalation using MSP best practices. Ensure adherence to HDI (Help Desk Institute) standards and ITIL-aligned processes. Participate in client meetings as a service delivery leader and subject-matter expert. ConnectWise & MSP Tooling Expertise Manage and optimize ConnectWise Manage and ConnectWise Automate (RMM) environments. Maintain and enhance monitoring, alerting, patching, scripting, and automation standards. Ensure documentation accuracy within ConnectWise, IT Glue, and operational platforms. Develop and maintain BrightGauge dashboards and metric visualizations. Metrics & Performance Management Build and track KPIs including SLA compliance, CSAT, First Response, MTTR, backlog, and ticket hygiene. Conduct weekly, monthly, and quarterly performance reviews using analytics-driven insights. Identify trends, recurring issues, and opportunities for automation and process improvement. Client Experience & Communication Serve as an escalation point for clients with a calm, clear, and professional communication style. Ensure consistent, timely, and high-quality client updates on requests and incidents. Collaborate with vCISO, Professional Services, and Account Management teams to support client success. Technical Expertise Required: · Strong proficiency with ConnectWise Manage, ConnectWise Automate (RMM), and industry-standard MSP tools. · Strong knowledge of Microsoft technologies: o Windows Server o Active Directory / Azure AD o M365 administration o Endpoint management · Solid understanding of MSP-based ticketing, monitoring, automation, and escalation workflows. · Experience with BrightGauge reporting and dashboard creation. · Understanding of networking fundamentals, system monitoring, patch management, and endpoint security tools. · VMware administration experience · Cisco networking experience (switches, firewalls, Meraki preferred) · ITIL or HDI certification (or equivalent) · Experience working in a fast-paced MSP environment Qualifications: • 5+ years of Service Desk or IT operations experience within an MSP environment. • 2+ years of leadership or supervisory experience. • Proven track record of operational excellence and team performance improvement. • Strong written and verbal communication skills with a customer-focused mindset. • Ability to manage multiple priorities and perform effectively under pressure. Compensation and Benefits • 1099 Consultant - Full Time On-Site • Hourly Rate-$35.00 paid bi-weekly • Candidate will be on a probationary period of approximately six (6) months • Monday through Friday • Candidate will not be entitled to any other company benefits IE-health insurance, 401k, etc. Our Vision Partnership - We believe in the power of long-lasting partnerships, providing our clients with high-quality service and sustainable solutions which help them achieve their objectives. Accountability -We obtain superior results by challenging and proving ourselves every day to deliver on our promise of exceeding the client's high expectations. Integrity - A commitment to honesty, fairness, and trust worthiness. Empowerment - A team that carries out the values and vision of NAG with the authority to be decisive. Thoughtful creativity - Continually examine our people, processes, and technology to provide unique, creative, and efficient solutions that meet evolving challenges. Transparent Communication - A consistent willingness to engage in tough conversations with subordinates, peers, customers, vendors, and business partners through openness and respect. Teamwork - Strive for a sense of comradery while working together to achieve common goals of the team, clients, and NAG. The Nu-Age Group is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

ERP Application Manager & Super User (Healthcare) We are seeking a highly skilled, hands-on ERP Application Manager & Super User with strong healthcare industry experience to support our organization through the implementation, adoption, and long-term optimization of our new ERP System (go-live: 2026). This onsite role combines application administration, end-user support, process improvement, upgrade testing, and ongoing system governance. The ideal candidate understands healthcare workflows, revenue cycles, supply chain processes, and compliance requirements, and can translate operational needs into effective ERP configurations. This individual will serve as the bridge between IT, clinical operations, finance, supply chain, and external implementation partners. Key Responsibilities 1. ERP Implementation & Optimization Serve as the internal super user and subject-matter expert for all ERP modules implemented (e.g., Financials, Supply Chain, HR, Workforce Management-depending on scope). Collaborate with consultants and internal stakeholders to configure modules, validate designs, and ensure alignment with healthcare operational workflows. Participate in mapping and improving business processes to leverage best practices. 2. System Administration & Application Management Manage day-to-day application configuration, security roles, permissions, and data maintenance. Monitor system performance and proactively identify issues or opportunities for optimization. Maintain system documentation, SOPs, training materials, and process maps. 3. End-User Support & Training Provide Tier 1 and Tier 2 support for Infor ERP users across departments. Develop and deliver training sessions for new features, upgrades, and workflow changes. Act as the primary liaison between users and IT regarding ERP-related issues. 4. Upgrade Testing & Quality Assurance Lead testing efforts for all system upgrades, patches, and feature releases. Create and execute test scripts, analyze results, and coordinate remediation with IT and vendors. Ensure system stability and business continuity during updates. 5. Data Integrity & Reporting Ensure data quality, consistency, and accuracy across all ERP modules. Assist with report creation, dashboards, and analytics in collaboration with business units. Support audit requirements, compliance, and documentation needs. 6. Cross-Functional Collaboration Work closely with clinical, financial, HR, operations, and supply chain leaders to ensure the ERP supports organizational needs. Drive continuous improvement initiatives related to system usage and business processes. Coordinate change management activities to maximize adoption and minimize workflow disruptions. Qualifications Required 3-5+ years of healthcare industry experience (hospital, clinic network, healthcare system, or long-term care). Experience with ERP systems-Infor preferred, but Oracle, SAP, Workday, or Epic/EMR systems with ERP components also accepted. Strong understanding of healthcare workflows such as finance, supply chain, revenue cycle, HR, and operational processes. Hands-on experience with configuration, system support, or managing application workflows. Experience developing and executing testing for upgrades, releases, or system enhancements. Strong problem-solving, analytical, and communication skills. Ability to train non-technical users and write clear process documentation. Preferred Direct experience with Infor CloudSuite Healthcare or Infor Financials & Supply Management (FSM). Experience supporting large-scale ERP implementations. Knowledge of HIPAA, data security, and healthcare compliance requirements. Project management or super user role in a previous implementation. Key Attributes for Success Detail-oriented, organized, and comfortable managing multiple priorities. Calm and effective under pressure, especially during go-live and upgrade cycles. Strong sense of ownership, accountability, and follow-through. Highly collaborative with the ability to work cross-functionally in a healthcare environment. Adaptable to change and passionate about process improvement.

Responsibilities Lead and manage the full lifecycle of enterprise applications (SAP, Microsoft, HRIS, CRM), ensuring stability, scalability, and alignment with business objectives. Own and optimize processes for system integrations, ensuring data flow and functionality across platforms are robust and efficient. Manage third-party integration partners and technology vendors to ensure timely delivery, high-quality solutions, and adherence to SLAs. Oversee and coordinate the rollout of new applications, upgrades, and features across multiple business units, ensuring minimal disruption to operations. Act as the primary liaison between technical teams, business stakeholders, and leadership to ensure alignment and transparency in project execution. Establish standards and documentation for application support, integration, and lifecycle management. Identify opportunities to enhance system performance, integration efficiency, and user experience across all applications. Qualifications 5-10 years of progressive experience in application management, integration, or enterprise systems support. Solid understanding of SAP, Microsoft technologies, HRIS, and CRM platforms. Proven track record of managing integrations across diverse business systems. Experience managing third-party vendors or technology partners; strong ability to coordinate cross-functional teams. Exceptional written and verbal communication skills; able to interact effectively with both technical and non-technical stakeholders. Background in application support or rollout management in early or mid-career stages is a plus. Education: Bachelor's degree in Information Systems, Computer Science, or a related field. Why Join Direct reporting line to the CTO - visibility and influence at the highest level. Exposure to multiple enterprise application ecosystems and integrations. Opportunity to shape integration strategies for business-critical systems.

Full Time Teaneck, NJ (Onsite) Exciting opportunity to join a growing IT team as the team is in the middle of a multiyear digital transformation journey. We are seeking an experienced Enterprise Application Manager to oversee the implementation, maintenance, and optimization of our enterprise software systems, including ERP, CRM, HRIS, EHS, Fleet Maintenance, Marketing, Finance and other off-the-shelf IT solutions. The ideal candidate will have strong vendor management skills, hands-on technical expertise, and a willingness to explore emerging technologies such as AI, low-code platforms (Power Apps, etc.), and automation tools. This is a hands-on leadership role requiring both strategic oversight and technical execution to ensure our enterprise applications align with business objectives while driving efficiency and innovation. Essential Job Functions: Enterprise Application Management: Lead the implementation, customization, and support of enterprise applications (ERP, CRM, HCM, etc.). Ensure system reliability, performance, and security through proactive monitoring and upgrades. Troubleshoot and resolve complex application issues, working closely with vendors and internal teams. Manage integrations between enterprise systems and third-party applications. Vendor & Stakeholder Management: Serve as the primary liaison between internal teams and software vendors, consultants, and service providers. Negotiate contracts, manage SLAs, and ensure vendors meet performance expectations. Collaborate with business units to gather requirements and align technology solutions with operational needs. Innovation & Emerging Technologies: Explore and implement AI-driven enhancements, automation, and low-code solutions (e.g., Power Apps, Power Automate) to optimize workflows. Stay updated on industry trends and evaluate new enterprise software solutions for scalability and efficiency. Drive digital transformation initiatives by leveraging modern platforms. Team Leadership & Support: Provide technical guidance to IT support teams and end-users. Develop training materials and documentation for enterprise applications. Mentor team and foster a culture of continuous improvement. Ensure timely program delivery, product quality, and costs are within budget. Coordinate cross-functional projects and dependencies to meet deadlines. Level resources across workstreams and identify areas for improvement. Performs other job related duties as assigned Requirements and Qualifications: Education: Bachelor's Degree (accredited) in Computer Science, Software Engineering, or Information Technology. 4+ years of relevant work experience in Information Technology or similar area of study. 5+ years of experience with enterprise application implementation and maintenance. 3+ years of manager experience managing a team of employees and consultants on implementation and support of enterprise application team Must possess a wide range of knowledge to support various corporate business functions Proven Vendor Management and contract negotiation skills Experience with custom connectors and APIs. Ability to handle change, multitask and keep up with a fast pace and consistently growing environment. Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses. Should have requirement gathering and documentation experience Should be able to work closely with the business stakeholders and work towards the solutioning of the requirements Effective written and verbal communication Familiarity with project management software like Jira, MS Project is essential. Strong organizational skills and ability to communicate risk and status effectively

This is a direct hire opportunity and hybrid to Elk Grove, CA Product experience is required. Microsoft Dynamics experience is required. Responsibilities - Other duties may be assigned: · Build, enhance and maintain business systems / solutions used to manage the internal business processes (e.g. billing, subscription services, customer support activities, etc.). · Work directly with internal customers to perform discovery and requirements gathering activities. · Write epics and user stories and prioritize backlog based on product strategy and vision. o Create detailed documentation and requirements that will be used by the system architects, developers and QA team members to make functional changes to the product. The documentation will include technical details related to data updates, API calls, database structure, UI technologies (e.g. Angular), data flows, use cases, etc. · Work with internal customers and technology teams to gather and analyze internal product feedback. o Document and analyze product feedback for defects to be remediated and new functionality to be developed. · Collaborate with the Business leadership to assess, determine and document product development priorities. · Drive the delivery of valuable, usable and feasible solutions. o Understand complex systems, functionality, datasets, API services, data flows, etc. so that he/she can identify areas that need further investigation and definition to ensure that product development efforts will result in an effective product for the business. · Set the vision for product development and create product roadmaps. · Work with cross-functional teams to align efforts and evangelize the product strategy throughout the organization. o Communicate competently and confidently in meetings with the teams to gather requirements, elicit information on technical challenges and describe the current and future system functionality. · Partner with 3rd parties to extend product offerings. · Assist cross-functional groups with product launch activities including, but not limited to product demos, product training, and support processes. · Act as a scrum Product Owner in absence of a formal Product Owner. · Communicate the product strategy, roadmap, deliverables, performance, etc. to stakeholders and C-level employees within the organization. · Help define product KPIs and participate in the monitoring and reporting of the data. · Attend release sessions and provide Go/No-Go decision within the process. · Perform Business Analyst responsibilities in absence of an assigned Business Analyst. Position Requirements: · BA/BS Bachelor's Degree · 3+ years of professional experience in Product Management or Product Development · 2+ years of managing cross-functional teams · Demonstrated ability to perform thorough discovery activities, translate information into customer needs and create meaningful requirements · Professional Agile experience, including story writing and backlog prioritization/management · Excellent communication and presentation skills · Experience with Microsoft Dynamics, Zuora, Drupal platform, etc. is a plus

A Senior Technical Deployment Manager is needed to support the Environment Management Team within a large Social Services Applications division. This role will oversee application release deployments, troubleshoot complex environment issues, coordinate across multiple IT groups, and drive improvements in automation, environment stability, and Agile processes. The candidate will work with minimal direction and must demonstrate strong technical judgment, leadership, and problem-solving abilities. Key Responsibilities Oversee deployment and validation of application releases and system enhancements to production. Lead troubleshooting of environment issues across development, testing, training, and production environments. Collaborate with internal IT teams, vendors, trading partners, and consultants for environment planning and delivery. Manage environment demand planning and resource coordination for new environment setup, configuration, and refactoring across code, database, configuration, security, and platform layers. Lead improvement projects and Agile sprints focused on environment delivery, automation, and standardization. Participate in backlog grooming, user story creation, and Agile ceremonies to support application enhancements. Lead and coordinate major triage sessions involving experts across code, configuration, middleware, database, network, and operations. Provide root cause analysis documentation, coach junior staff, and drive continuous improvement. Manage CI/CD roadmap alignment with program objectives; attend IT governance meetings and prepare roadmap updates. Provide Scrum Master support for DevSecOps teams and ensure adherence to Agile guidelines. Remove impediments for Agile teams and promote self-organizing, collaborative team culture. Prepare and deliver reports on environment usage, CI/CD status, and technology proposals to leadership. Oversee staff, assign work, mentor team members, and ensure team harmony and productivity. Perform additional duties as assigned. Knowledge, Skills & Abilities Deep understanding of Agile methodologies such as Scrum, Kanban, XP, and related practices (CI/CD, ATDD, TDD, automated testing, user story development). Strong supervisory skills with the ability to assign, prioritize, and oversee work. Excellent written and verbal communication skills across all organizational levels. Ability to coach Agile teams and enforce Agile best practices. Strong knowledge of SDLC, PMLC, and software development standards. Sound decision-making skills with the ability to deliver high-quality releases on schedule. Strong analytical and critical thinking abilities, including analysis of velocity, burn-down charts, and metrics. Conflict resolution and interpersonal skills aligned with Agile values (openness, honesty, respect). Strong skills in mentoring, team building, collaboration, and planning. Experience with tools such as Jira, Rally, VersionOne, Microsoft Project, Visio, and Microsoft Office. Ability to balance detail focus with big-picture strategic thinking. Hands-on experience with monitoring / APM tools such as Splunk or Dynatrace is highly preferred. Ability to support both weekday and on-call night/weekend environment triage. Preferred Certifications PMI-Agile Certified Practitioner (ACP) Project Management Professional (PMP) Minimum Qualifications Bachelor's degree in Computer Science, Information Systems, MIS, or related field (or equivalent experience). 5+ years of hands-on experience managing large-scale software development projects. 5+ years of hands-on experience with Scrum/Agile methodologies supporting enterprise-level application development. Experience overseeing multi-functional project teams. Strong technical background with knowledge of SDLC/PMLC processes.

MUST BE WILLING TO TRAVEL 100 percent Must have experience with building out Hyperscale Datacenters (not managing them after the build out) IES is currently seeking an experienced Project Manager with Hyperscale Data Center experience! This is a 100 percent travel position. This is a career position where you will be working with a dynamic and growing company leading a team of professionals. The Project Manager is the overall manager for assigned project. The Project Manager ensures that all contracted work is developed, implemented, installed and managed in accordance with the Company's requirements, including but not limited to, safety, quality, management and financial performance requirements. All aspects of the assigned project(s) must be carried out as efficiently as possible with respect to staffing, materials management, financial management, customer care and customer delivery goals. Job Duties and Responsibilities: The Project Manager will recruit, hire, train, manage, supervise, promote, discipline and discharge, if necessary, all project related staff. Effectively manage all human resource issues (and escalate as needed) per Company policies and procedures. Complete recommendations for project related employees' performance ratings, promotions and pay changes. Provide guidance and mentoring to meet all customer and Company goals and objectives. The Project Manager will manage the workload distribution and monitor the customer delivery and job installation progress. The Project Manager will plan for, manage, monitor and maintain project profitability to achieve Company goals. The Project Manager reviews all job cost postings for accuracy and completeness, including but not limited to, the preparation of invoices, customer collections and periodic financial reporting to the customer and management. The Project Manager will manage all related quality and safety issues on customer work. The Project Manager will participate in and/or facilitate the bid process. The Project Manager acts as the Company liaison for interface with customer representative(s). The Project Manager will create, develop and implement account process improvement(s). Other responsibilities as assigned. Min USD $80,000.00/Yr. Max USD $100,000.00/Yr. Qualifications Physical and Mental Requirements: The Project Manager must be self-motivated, positive in approach, professional and lead others to create, develop and implement project process improvement(s). Must promote the Company culture and mission to all employees, vendors, clients and business partners. Must have proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s). Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements. Must able to travel within branch territory and/or regional territory as needed. Must have the ability to learn Company and customer project management systems. Must be able to secure and maintain a Company sponsored American Express Card. Must be able to use the following trade Tools: punch tool with 110 block and 66 block blade, 6/8 position combo crimp tool, Krone/3M/BIX, butt set, volt-ohmmeter, 4-pair continuity tester and 5-gang punch tool. Education, Certification, License, and Skill Requirements: Must possess at least a High School diploma or GED equivalency; Bachelor's Degree preferred. RCDD certification preferred. Must have experience in customer interface, such as liaison between the customer and the Company. Must possess a minimum of five (5) years of supervisory or managerial experience. Must have a minimum of five (5) years of experience in telecommunications or a related technical or construction field. Must be proficient with Microsoft Office (Word, Excel and MS Project). Must meet Company minimum driving standards. Must be able to manage multiple tasks/projects simultaneously. Must have demonstrated verifiable ability to define a project, create a project scope of work, develop detailed associated tasks and manage these to final completion and customer turnover. Minimum Years of Experience 6+ License Required No Minimum Education High School Overview IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2024 fiscal year ending September 30, 2024, IES produced over $2.8+ billion in revenue and employed over 9,485 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply EEO Statement PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid. EEO & Affirmative Action The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government. View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster Disability Accommodation IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at ************** or any IES office to request assistance. IES Participates in E-Verify E-Verify Information English/Spanish Right to Work English Spanish Apply

3 days a week on-site About the Role We're seeking a Business Systems Product Manager to join our client's Business Systems team. This role is responsible for leading the strategy, development, and optimization of internal business systems that support key functions such as billing, subscription services, and customer support. You'll collaborate cross-functionally to deliver scalable, user-centric solutions that drive operational efficiency and enhance customer experience. Responsibilities Own the product lifecycle for internal business systems, from discovery through delivery and iteration. Partner with internal stakeholders to gather requirements, define use cases, and translate business needs into technical specifications. Develop and maintain product documentation including epics, user stories, data flows, API interactions, and UI/UX requirements. Prioritize and manage the product backlog in alignment with strategic goals. Analyze product feedback to identify defects, enhancement opportunities, and areas for innovation. Collaborate with business leadership to define product roadmaps and development priorities. Act as a Product Owner in Agile ceremonies, driving sprint planning, reviews, and retrospectives. Communicate product strategy, roadmap, and performance metrics to stakeholders and executive leadership. Support product launch activities including demos, training, and support enablement. Partner with third-party vendors to expand product capabilities. Define and monitor product KPIs to measure success and inform future development. Provide go/no-go decisions during release cycles. Step in as a Business Analyst when needed to support project execution. Minimum Qualifications Bachelor's degree in a relevant field. 3+ years of experience in product management or product development. 2+ years of experience leading cross-functional teams. Proven ability to conduct discovery sessions and translate insights into actionable requirements. Hands-on experience with Agile methodologies, including backlog grooming and story writing. Strong communication and presentation skills. Preferred Qualifications Experience with platforms such as Microsoft Dynamics, Zuora, and Drupal. Familiarity with modern UI frameworks (e.g., Angular) and API-driven architectures. Salary Target: $115-125k base + bonus

Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed. Quantiphi has seen 2.5x growth YoY since its inception in 2013, we don't just innovate - we lead. Headquartered in Boston, with 4,000+ professionals across the globe. Quantiphi leverages Applied AI technologies across multiple a. Industry Verticals (Telco, BFSI, HCLS etc.) and is an established Elite/Premier Partner of NVIDIA, Google Cloud, AWS, Snowflake, and others. We have been recognized with: 17x Google Cloud Partner of the Year awards in the last 8 years 3x AWS AI/ML award wins 3x NVIDIA Partner of the Year titles 2x Snowflake Partner of the Year awards Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023 For more details, visit: Website or LinkedIn Page Be part of a trailblazing team that's shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here! Job Description: We are looking for an Engagement Manager to lead the delivery of Conversational AI and automation solutions for retail and e-commerce clients. You will manage end-to-end project execution, ensure seamless client communication, and drive measurable impact across customer experience, order management, and retail operations. Key Responsibilities: Client Management Manage communication and relationships with retail/e-commerce clients. Provide guidance on Conversational AI use cases: product discovery, order tracking, returns, loyalty, store support, etc. Align internal teams with retail priorities, seasonal demands, and CX roadmaps. Present strategic insights and best practices for retail digital transformation. Project Delivery Lead the complete SDLC-solutioning, engineering, testing, deployment, and maintenance. Manage multiple workstreams and ensure timely delivery of milestones. Support teams in solving technical issues and improving bot accuracy/performance. Conduct reviews for solution quality, integrations, and compliance. Team Management Identify new retail opportunities and help refine solution strategies. Resolve technical blockers related to retail systems (POS, OMS, CRM, loyalty). Mentor team members and support skill development. Travel to client sites or retail events when required. Required Skills Excellent communication, presentation, and analytical abilities. Strong experience managing teams in a fast-paced environment. Strong business analysis skills with understanding of retail KPIs (AOV, NPS, CSAT, etc.). Ability to operate independently and manage client expectations. Nice-to-Have Experience with AI bot platforms (Dialogflow, Lex, Rasa, Azure, etc.). Understanding of NLP, conversational design, and continuous learning. Knowledge of retail voice automation (IVR, voice shopping). Exposure to solution scoping, proposals, and pre-sales activities. Interest in emerging retail tech: ML, GenAI, predictive analytics, cloud. What's in it for YOU at Quantiphi? Make an impact at one of the world's fastest-growing AI-first digital engineering companies. Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues. Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines. Stay ahead of the curve-immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.