Bilingual Lead Call Center Representative - Must Reside in DMV Area
ASRC Federal Holding Company 4.2
ASRC Federal Holding Company job in Washington, DC
ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work
Agile Decision Sciences, a wholly owned subsidiary of ASRC Federal, is seeking a **Lead** **Bilingual** **Contact/Call Center Representative, fluent in Spanish** and experience as a Team Lead or Supervisor to join our growing team in support of the DOT government agency National Highway Traffic Safety Administration (NHTSA) Hotline. **Fluency in Spanish is required** . We offer an excellent benefits package that includes tuition reimbursement, 401k matching, medical/dental/vision plans, 3 weeks of paid time off, 11 holidays and much more. Apply today and let's talk about next steps.
**Requirements:**
**Must reside in the DC/Maryland/Virginia area or will not be considered an applicant. This role is remote but residency required in the DMV area.**
+ High School Diploma/GED (Some college work desirable)
+ 2 or more years work experience in a Customer Service Call Center **or** Contact Center with 1 year as a Lead/Team Lead or Supervisor.
+ Fluency in Spanish.
+ Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook)
+ Ability to work from 10am to 7pm or 11am to 8pm Monday through Friday. (No weekend work)
+ Strong communication skills oral and written with effective research, organizational and time management skills.
+ Good problem-solving skills with the ability to multi-task and meet strict deadlines.
+ **US Citizenship or permanent residency is required and the ability to obtain a public trust security clearance** .
**Responsibilities**
+ Within a call center environment receive incoming calls and inquiries regarding vehicle registration and other matters related to that under the jurisdiction of NHTSA.
+ Handle telephone calls courteously and efficiently using proper telephone etiquette, including but not limited to the following: prepare for incoming calls; speak clearly and properly; listen when taking incoming calls; be sensitive to the needs and moods of callers; deal with irate callers; screen calls effectively; give accurate information; transfer calls appropriately; take complete and accurate messages; conclude a call courteously; handle high volume calls expertly.
+ Ensure the timely process through which call center problems are controlled and resolved.
+ Identify the issue or problem of the inquiry and perform follow-up research to resolve any issues.
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
**_EEO Statement_**
_ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law._
**Job Details**
**Job Family** **Information Technology**
**Job Function** **Technical Support**
**Pay Type** **Hourly**
**Education Level** **High School**
**Hiring Min Rate** **20 USD**
**Hiring Max Rate** **35 USD**
$31k-40k yearly est. 30d ago
Looking for a job?
Let Zippia find it for you.
Resource Analyst
ASRC Federal Holding Company 4.2
ASRC Federal Holding Company job in Washington, DC
Clearance: Secret clearance (active ideal; must be a US Citizen) Summary: The individual will serve as a Senior Program Resources Analyst within Space Communications and Navigations (SCaN) at NASA HQ. The position will support the areas of budget planning, formulation, and execution. This is a great opportunity to support a dynamic office at the forefront of Agency initiatives.
Responsibilities:
* Provide accurate estimates for the cost of a project by analyzing and collecting information about labor, materials, and schedule.
* Identifying gaps in budget process and creating efficient solutions to support the program.
* Create and utilize cost estimation and modeling tools to better assess performance and costs.
* Monitor contracts and task orders for cost trend analysis; in some cases developing a framework to monitor budget and coordinate with project team members to review planned vs. actual variances and create monthly status reports.
* Prepare financial reports for management and Resources staff to document projected budgets, funds received, direct and reimbursable cost expenditures, and remaining funds available.
* Suggest efficiencies and process improvements for the organization.
* Provide project management support role by generating presentations, charts, graphs, correspondence, spreadsheets, and other similar documents related to technical development activities.
* Serves as interface with center project leads and NASA HQ managers. Provide regular communication with major stakeholders of upcoming milestones and deliverables.
* Plans, schedules, and coordinates activities and processes to support key activities and meetings such as project and program reviews (attending meetings as appropriate).
* Coordinates meetings on behalf of the customer, taking notes, and disseminating minutes and actions. Tracking and following up on actions of responsible parties.
* Support efforts to integrate cost, risk, and schedule data, and assist with coordination between stakeholders at NASA HQ and the field centers.
Requirements:
* Be proficient in advanced use of Excel including lookup functions, pivot tables, and similar features. Ability to use and create macros is very beneficial.
* Should possess strong analytical and interpersonal skills.
* Strong verbal and written communications.
* Team player with a positive, can-do attitude and a willingness to learn new processes.
* Ability to prioritize work and know how to communicate time estimates when there are competing priorities; can status assignment progress.
* Proficient with Microsoft Office suite (Word, PowerPoint, Outlook and Excel).
* Experience with creating and using PowerBI and other project management software.
* Travel may be necessary -- locally and in US, anticipated to be approximately 2 domestic trips per year.
* Must be U.S. Citizen and be able to obtain a government issued Secret clearance.
* Federal Government (NASA) background/experience strongly preferred
* Minimum of 3 days on-site / in-person. This position could potentially be filled at NASA HQ in Washington, DC or NASA Glenn Research Center in Cleveland, OH depending on customer preference.
Education/Experience:
* Bachelor's degree with 8 or more years of relevant work experience.
$48k-73k yearly est. 47d ago
Automated Experimentation Expert
Booz Allen Hamilton 4.9
Washington, DC job
Your growth matters to us - explore our career development opportunities.
BE EMPOWERED TO SUCCEED
Connect with others in our people-first culture and enhance our collective ingenuity.
SUPPORT YOUR WELLBEING
Learn how we'll support you as you pursue a balanced, fulfilling life.
YOUR CANDIDATE JOURNEY
Discover what to expect during your journey as a candidate with us.
To achieve an organization's mission, leaders need strong team members who can create processes, communicate requirements, and develop innovative solutions throughout the execution of the mission. Whether completing an immediate task, recognizing a process gap, recommending a solution, or flexing to support an emerging requirement, our clients need an expert who can help manage operations while managing responses to external inquiries in a timely manner. That is why we need you, an experienced Automated Experimentation Expert who can contribute expertise across the full lifecycle of AI system development as related to the automation of research.
As part of our team, you'll serve as a strategic technical expert to the Advanced Research Projects Agency for Health ( ARPA‑H ), helping conceptualize, create, and execute advanced government‑funded research and development programs to accelerate better health outcomes for everyone. Work with world‑class scientists and engineers to support the development of high‑impact solutions to society's most challenging health problems. Leverage technical expertise to provide strategic assessments of new technologies in support to senior ARPA‑H decision makers. Maintain responsibility for producing and presenting findings and recommendations to a team of colleagues and clients on the feasibility and potential impact of future research programs, assisting with the management of current programs, and facilitating commercialization of successfully developed technologies.
You'll serve as an Automated Experimentation Expert helping clients to critically assess technical approaches, advise program leadership, and ensure that funded performers and partners are meeting the highest standards of rigor, reproducibility, and real‑world applicability. You will be responsible for managing incoming requirements, facilitating engagements within offices and across the Agency, and be readily available to shift your focus to fulfill emerging client requests. Your attention to detail, flexibility, communication skills, understanding of the client's mission, and problem‑solving will enable the mission's success. This position is a Hybrid role with Booz Allen. Candidate is expected to work onsite at a Booz Allen or Client Facility 20‑50% of your time, as needed.
Automated Experimentation Expert
The Opportunity: To achieve an organization's mission, leaders need strong team members who can create processes, communicate requirements, and develop innovative solutions throughout the execution of the mission. Whether completing an immediate task, recognizing a process gap, recommending a solution, or flexing to support an emerging requirement, our clients need an expert who can help manage operations while managing responses to external inquiries in a timely manner. That is why we need you, an experienced Automated Experimentation Expert who can contribute expertise across the full lifecycle of AI system development as related to the automation of research.
What You'll Work On:
Review and evaluate technical proposals and deliverables from external teams.
Provide guidance on model development, training methods, and validation strategies to identify risks, gaps, or weaknesses and recommend corrective actions.
Aid in the development of new programs that leverage AI and the automation of experimentation to expedite gold standard research.
Help in the evaluation of proposals that include AI for Science.
Assist in the daily management and tracking of funded efforts.
Evaluate benchmarking results and provide feedback on methodological soundness.
Advise on deployment considerations, including interpretability, reliability, and safety in real‑world settings.
Produce high‑quality written reports and presentations that synthesize complex technical findings for broad audiences.
Join us. The world can't wait.
You Have:
5+ years of experience with Applied AI in the Health domain
Experience in the automation of research
Experience performing with distributed laboratories
Experience with languages for specifying experiments
Experience in the development of software for the biological sciences
Ability to travel up to 10% of the time
Ability to operate independently within a fast‑paced start‑up environment
Doctorate degree in Biological Science or Physical Science
Nice If You Have:
Experience in interacting and communicating with senior‑level executives, including SES or GS‑15
Experience in the incorporation of AI to prioritize or otherwise direct research
Experience working in technical advisory, evaluation, or SETA‑style roles
Experience working with interdisciplinary teams including clinicians and patient stakeholders
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well‑being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work‑life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full‑time and part‑time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract‑specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people‑first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.
Commitment to Non‑Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
#J-18808-Ljbffr
$77.6k-176k yearly 3d ago
Senior DoD Secure Infrastructure Sales Director
Booz Allen Hamilton 4.9
McLean, VA job
A leading consulting firm seeks an experienced professional to lead tactical sales initiatives within the Department of Defense (DoD). The role involves engaging with senior leaders to identify mission-critical contracts, driving secure infrastructure and cyber defense solutions, and maintaining collaborative relationships within the industry. Candidates should have extensive experience in supporting the DoD with significant responsibility in developing sales strategies. The position offers a competitive salary range and a supportive work culture.
#J-18808-Ljbffr
$137k-197k yearly est. 5d ago
Cyber ML Engineer - Real-Time Threat Detection
Booz Allen Hamilton 4.9
Alexandria, VA job
A prominent consulting firm is seeking a Cyber Machine Learning Engineer in Alexandria, Virginia. The successful candidate will build and package models to detect cyber threats while leveraging machine learning expertise. Required qualifications include over 2 years' experience in cyber threat analysis and machine learning. The position offers a competitive salary range between $99,000 and $225,000 annually and comes with extensive benefits and a flexible work environment.
#J-18808-Ljbffr
$99k-225k yearly 1d ago
Senior AI Experimentation Lead for Health Research
Booz Allen Hamilton 4.9
Washington, DC job
A leading consulting firm in Washington, DC is looking for an Automated Experimentation Expert to support governmental health research initiatives. The candidate will evaluate technical proposals, advise on AI methodologies, and produce impactful reports. An ideal candidate should possess a doctorate in Biological or Physical Sciences, have over 5 years of applied AI experience, and be capable of working independently in fast-paced environments. This position is hybrid, requiring on-site presence 20-50% of the time, promoting a people-first workplace culture.
#J-18808-Ljbffr
$105k-137k yearly est. 3d ago
Agentic AI Machine Learning Engineer
Booz Allen Hamilton 4.9
McLean, VA job
Agentic AI Machine Learning Engineer**The Opportunity:**As an experienced machine learning engineer, you understand good software is more than just a good user experience. To compete in today's technical landscape, mission-oriented machine learning solutions must be architected, designed, and built to handle fast-moving data, to seamlessly scale with infrastructure based on system usage, and to expand based on evolving mission requirements. We're looking for an engineer like you to create artificial intelligence (AI) and machine learning (ML) enabled solutions that help solve our toughest challenges facing the Defense and Intelligence sectors.On our team, you'll design, create, and implement complete AI systems that will transform client operations, increase data accessibility, and optimize AI and ML systems. You'll ensure that your team's solutions consider the broader ecosystem and operating environment as well as future functionality and enhancements. Additionally, you'll deepen your skill set in areas like software engineering, machine learning operations (MLOps), and software deployment and integration into a variety of different mission environments.Ready to transform the Defense and Intelligence sectors with sof Join us. The world can't wait.**You Have:*** 3+ years of experience as a ML engineer and building production-grade ML solutions, including work involving LLMs, agents, or complex automation frameworks* 3+ years of experience working within data science or data research in a professional or academic environment, and training or deploying models across multiple modalities of data* 3+ years of experience working in cloud environments, including AWS and Azure* 2+ years of experience deploying and integrating production-grade ML models using tools, such as Docker and Kubernetes* Experience with Large Language Models (LLM), Deep Learning (DL), and Reinforcement Learning (RL), and with tools and AI agent frameworks such as LangChain, LangGraph, PydanticAI, or llamaindex* Experience in connecting Agents to APIs, Cloud platforms, or databases* Experience evaluating architectural tradeoffs and designing robust service-based software applications for scalable use* Experience with MLOps, GitOps, and CI/CD tooling* TS/SCI clearance* Bachelor's degree**Nice If You Have:*** Experience with programming, including ML frameworks such as TensorFlow, PyTorch, llama.cpp, and vLLM* Experience with client engagements, client-facing project work, and business development* Experience with project work in deep learning, computer vision, NLP, or signal processing* Experience deploying and managing data brokering solutions, including Kafka, Red Panda, Confluent, and other related services* Ability to adapt in a rapidly changing environment* Possession of excellent verbal and written communication skills* Possession of excellent interpersonal, analytical, problem-solving, and organizational skills* TS/SCI clearance with a polygraph* Master's degree**Clearance:**Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.**Compensation**At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.**Identity Statement**As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.**Work Model** Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.* If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.* If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.**Commitment to Non-Discrimination**All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.**About Booz Allen Hamilton**Booz Allen is an advanced technology company delivering outcomes with speed for America's most critical defense, civil, and national security priorities. We build technology solutions using AI, cyber, and other cutting-edge technologies to advance and protect the nation and its citizens. By focusing on outcomes, we enable our people, clients, and their missions to succeed-accelerating the nation to realize our purpose: Empower People to Change the World. **Commitment to Non-Discrimination**All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.**Accommodations**If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please contact the Booz Allen Help Desk by calling ************** or sending an email to ****************. **This option is reserved only for individuals who are requesting a reasonable workplace accommodation.** It is not intended for other purposes or inquiries. **Data Privacy** For more information on how Booz Allen uses your information, please see our .
#J-18808-Ljbffr
$99k-225k yearly 5d ago
Part-Time Research Assistant (HUBZone Resident Required)
Global Systems Engineering 4.0
Alexandria, VA job
Job DescriptionSalary:
Global Systems Engineering (GSE), an Intreped Partners subsidiary, is an SBA-certified HUBZone small business supporting the federal government with a variety of advisory and technical consulting services. We combine mission-driven expertise with a culture of integrity, innovation, and community impact. Learn more at *************************
The Part-Time Research Assistant will support proposal, business development, and policy research by gathering and analyzing information that helps shape GSEs strategic direction.
Responsibilities
Conduct research on programs, markets, and policy areas.
Summarize and organize findings into concise reports.
Support proposal development and data requests.
Maintain research databases and trackers.
Qualifications
Excellent research and analytical skills.
Proficiency in Microsoft Office and online research tools.
Strong writing and organizational abilities.
Interest in federal contracting or public policy a plus.
HUBZone Requirement
Applicants must live in a certified HUBZone. To verify, visit ***************************************** enter your home address, and confirm eligibility. Proof of residency (drivers license, utility bill, or lease) may be required.
Compensation
Competitive hourly rate, commensurate with experience.
Eligibility:
This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States without restriction or need for future sponsorship, regardless of employer.
$38k-55k yearly est. 30d ago
International Affairs Policy Specialist
Booz Allen Hamilton Inc. 4.9
Chantilly, VA job
Key Role: Research and analyze data to inform foreign policy programs and initiatives. Apply advanced consulting skills or extensive technical expertise and full industry knowledge. Develop innovative solutions to complex problems. Work without considerable direction.
Basic Qualifications:
* 5+ years of experience in international affairs or space policy analysis
* Experience serving in the Intelligence Community (IC)
* Experience drafting policy and international correspondence
* Knowledge of national space programs
* Ability to work independently
* TS/SCI clearance with a polygraph
* Bachelor's degree
Additional Qualifications:
* Experience in International Affairs and Protocols
* Ability to show published written work
* Ability to pay strict attention to detail
* Possession of excellent written communication and organizational skills
* Master's degree in English or International Relations
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
* If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
* If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
$55.2k-126k yearly Auto-Apply 6d ago
Senior Full-Stack Workflow Architect
Booz Allen Hamilton 4.9
McLean, VA job
A prominent technology consulting firm is seeking a Senior Workflow Development Engineer in McLean, VA. The successful candidate will develop end-to-end workflow solutions, ensuring they meet both current and future needs. With a requirement for U.S. citizenship, candidates should have at least 3 years of experience with SQL, C#, and web development tools. This role offers the chance to work in a collaborative environment, making a difference through software development. Competitive compensation and comprehensive benefits are provided.
#J-18808-Ljbffr
$119k-152k yearly est. 5d ago
Signature Reduction Planner/ Coordinator, SME
Usfalcon, Inc. 4.3
Fort Belvoir, VA job
We have an exciting opportunity to join us in supporting one of our valued customers as a Signature Reduction Planner/Coordinator supporting United States Special Operations Command (USSOCOM) and Special Operations Forces (SOF).Various Locations: Fort Belvoir, VA; Fort Bragg, NC; Lexington, KY; Fort Eustis, VA; Natick, MA
* This position is contingent upon a contract award*
Essential Duties:
* Assists and conducts signature reduction planning, coordination, briefings, discussions, oversight and associated product development.
* Works directly with assigned units and multi-echeloned joint staff in performance of duties.
* Assists with integration of signature reduction plans to support and enable mission requirements.
* Product development includes but is not limited to concepts of operation, plans and deployment orders, reporting requirements, concepts of support, information papers and assessments.
Required Qualifications:
* 12+ years of relevant experience
* Excellent communication, technical writing, and presentation skills.
* Familiarity with DoD acquisition lifecycle and rapid prototyping processes.
* Prior experience supporting USSOCOM, SOF AT&L, or other SOF components. (preferred).
Education: Bachelor's or Master's degree in a related field
Required Clearance: TS/SCI
Travel: TBD
Why Join USfalcon?
* Mission-Focused Culture - Join a company deeply embedded in supporting defense, aerospace, and federal initiatives.
* Career Growth & Development - Access training, mentorship, and advancement opportunities within a growing mid-tier defense contractor.
* Trusted Industry Partner - Be part of a company with nearly 30 years of continuous service to DoD and federal clients.
Job DescriptionSalary:
Global Systems Engineering (GSE), an Intreped Partners subsidiary, is an SBA-certified HUBZone small business supporting the federal government with a variety of advisory and technical consulting services. We combine mission-driven expertise with a culture of integrity, innovation, and community impact. Learn more at *************************
The Part-Time HR Assistant will support daily human resources operations and administrative functions to ensure smooth processes across recruiting, onboarding, compliance, and employee engagement. This role is ideal for someone who enjoys working behind the scenes to keep HR organized and responsive in a fast-paced environment.
Responsibilities
Assist with employee onboarding, offboarding, and personnel file maintenance.
Support recruitment activities, including posting jobs, scheduling interviews, and communicating with candidates.
Maintain accurate HR records in the companys HRIS (e.g., BambooHR or UKG).
Help track compliance training and employee certifications.
Prepare standard HR correspondence, reports, and forms.
Assist with employee engagement initiatives and HR communications.
Qualifications
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office; familiarity with HRIS platforms preferred.
Ability to handle sensitive information with professionalism and confidentiality.
HUBZone Requirement
Applicants must live in a certified HUBZone. To verify, visit ***************************************** enter your home address, and confirm eligibility. Proof of residency (drivers license, utility bill, or lease) may be required.
Compensation
Competitive hourly rate, commensurate with experience.
Eligibility:
This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States without restriction or need for future sponsorship, regardless of employer.
$40k-54k yearly est. 30d ago
Deployment Manager
Booz Allen Hamilton Inc. 4.9
Washington, DC job
The Opportunity: In this role, you will support a program office by overseeing multiple capital infrastructure design and construction projects across the client's network. You will support the mission of a program office with the planning, acquisition, and implementation of projects, including planning requirements, design, and funding, and implementing design and construction execution. To be successful, you'll be comfortable with managing data sets and data entry within SharePoint and Microsoft Project. You will utilize Power BI to summarize and communicate status and trends with the program office and external stakeholders.
The real impact of project management comes from communication to ensure the program achieves its goals and meets our quality standards. At Booz Allen, we recognize that we must continuously grow as a team to bring the best support to our clients, so here you'll have all the resources to succeed. This is a chance to influence a meaningful mission while learning how to develop and maintain program strategy.
Join us. The world can't wait.
You Have:
* 8+ years of experience with construction project management
* Experience with managing infrastructure design or construction projects in a government healthcare or research environment
* Experience tracking costs, schedule, and performance progress
* Experience leading or supporting senior leadership presentations, data calls, and interagency collaboration
* Ability to identify and mitigate risks, including with infrastructure space, power, HVAC, elevator systems, and fire code
* Ability to act as a liaison to positively influence stakeholder performance, articulate agency and program guidance or requirements, and monitor best practices for cost and schedule
* Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
* HS diploma or GED
Nice If You Have:
* Experience with lifecycle and project management methodologies
* Experience using Microsoft Office software
* Experience in the VA
* Experience with government acquisition and Federal Acquisition Regulations (FARs)
* Experience in executing project management and oversight of physical infrastructure build-outs associated with capital infrastructure and IT projects
* Experience with supporting projects in electrical, mechanical, and IT infrastructure, including power, HVAC, cabling, and fiber
* Experience with managing and maintaining project milestones and statuses for a large portfolio of dispersed projects
* Bachelor's degree in Engineering, Construction Management, Computer Science, Systems, or Business
* Project Management Certification, such as PMP, CCM, CHFM, Lean Six Sigma, or Agile Certification
Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
* If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
* If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
$77.6k-176k yearly Auto-Apply 23d ago
Geologist, Lead
Booz Allen Hamilton 4.9
Reston, VA job
Key Role:
Leverage expertise in earth science to provide laboratory and field support to clients. Apply advanced skills and extensive technical expertise, including full industry knowledge. Develop innovative solutions to complex problems. Work without considerable direction, and mentor and supervise team members.
Basic Qualifications:
11+ years of experience in environmental engineering, and soil and rock mechanics
Experience designing, implementing, and monitoring environmental control systems to maintain regulatory and company environmental standards
Experience conducting analyses of hard and deeply buried underground facilities and the surrounding geology under applied loads, environmental conditions, and weapons effects
Experience examining seismic, electrical, or electromagnetics data to characterize underground facilities and hard and deeply buried targets
Active TS/SCI clearance; willingness to take a polygraph exam
Bachelor's degree in Geology, Geoscience, Environmental Engineering, Civil Engineering, or Mechanical Engineering
Certified Professional Geologist, Professional Geologist (PG) License, Certified Hydrologist (CHG), or Certified Environmental Geologist (CEG) Certification
Additional Qualifications:
Experience conducting environment audits and developing solutions to environmental problems
Experience managing and overseeing sights
Experience utilizing GIS, statistical analysis, analytical, and modeling tools
Experience supporting the DoD
TS/SCI clearance with a polygraph
Master's degree in Geology, Geoscience, Environmental Engineering, Civil Engineering, or Mechanical Engineering
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
$86.8k-198k yearly Auto-Apply 60d+ ago
Full-Stack Software Engineer (Associate or Experienced)
Jeppesen 4.8
Herndon, VA job
Company:
The Boeing Company
The Boeing Maritime Undersea Software Engineering organization is seeking a innovative, results-oriented
Full-Stack Software Engineer
to join the Cobalt Charger team in
Herndon, VA
. modernizing core systems and building web interfaces for high-impact defense applications. This position will focus on supporting the Boeing Defense, Space & Security business organization and requires an active TS/SCI security clearance.
Our teams are currently hiring for a broad range of experience levels including; Associate and Experienced Level Software Engineers.
Within the Boeing Defense - Electronics and Intelligence Systems (E&IS) organization, the Cobalt Charger team performs mission critical functionality for our customer. This position is part of a software development team that is modernizing a legacy solution into a modern container-based mi
croservice architecture to produce custom navigation solutions in the most demanding environments.
Modernize Systems. Protect Missions.
The candidate will develop web-based React user interface components as part of the solution. A successful candidate will collaborate with the Boeing Software Enterprise to embrace software best practices, standards, and initiatives which position the Cobalt Charger team to efficiently bring rapid innovation and the quality that customers seek from Boeing.
Position Responsibilities:
Develop software source code, unit tests, and documentation for assigned tasks
Participate in daily Scrum team meetings for tasking status and prioritization
Perform peer code reviews and software checkouts
Perform software design reviews and create tasking backlog
Perform software testing and defect tracking
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options, Herndon, VA.
Basic Qualifications (Required Skills/ Experience):
Active TS/SCI
3+ years of experience with web-based development, leveraging ReactJS, Redux, JavaScript, TypeScript, HTML, CSS
Preferred Qualifications (Desired Skills/Experience):
5 or more years' related work experience or an equivalent combination of education and experience
Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science.
3 or more years of React-based web development framework experience
Experience with Grafana data visualization framework
Experience with containerized applications and the Kubernetes orchestration environment
Travel: < 10%
Drug Free Workplace:
Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Relocation:
This position offers relocation based on candidate eligibility. Note: Basic relocation will be offered for eligible internal candidates.
CodeVue Coding Challenge:
To be considered for this position you will be required to complete a technical assessment as part of the selection process. Failure to complete the assessment will remove you from consideration.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary Pay Range/Associate: $92,650 - $125,350
Summary Pay Range/Experienced: $114,750 - $155,250
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
This position offers relocation based on candidate eligibility.
Export Control Requirement:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position requires an active U.S. Top Secret/SCI Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 1 (United States of America)
Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
EEO is the law
Boeing EEO Policy
Request an Accommodation
Applicant Privacy
Boeing Participates in E - Verify
E-Verify (English)
E-Verify (Spanish)
Right to Work Statement
Right to Work (English)
Right to Work (Spanish)
$114.8k-155.3k yearly Auto-Apply 6d ago
Senior Business and Organizational Change Management Specialist
Jeppesen 4.8
Arlington, VA job
Company:
The Boeing Company
Boeing Defense, Space, and Security (BDS) Sapphire is looking for a dynamic Senior Business and Organizational Change Management Specialist to join the team in Berkeley, MO; Arlington, VA; El Segundo, CA; Houston, TX; Huntington Beach, CA; Huntsville, AL; Mesa, AZ; Oklahoma City, OK; San Antonio, TX; Ridley Park, PA; Plano, TX; Seal Beach, CA; or Seattle, WA.
The selected candidate will plan and implement activities to prepare the BDS enterprise for the modernization of its foundational systems through the conversion to the three bedrock Sapphire system of systems, which includes Enterprise Resource Planning (ERP), Manufacturing Execution System (MES), and Product Data Management (PDM). This role is essential for ensuring a smooth transition and fostering a culture of adaptability and engagement across the organization.
Information Digital Technology & Security (IDT&S) supports more than 100 product teams, as they enable Boeing business partner leaders to deliver our products and services to our customers. From building a better digital experience, to designing faster and more accurate manufacturing analytics, our products touch every aspect of our business.
BDS is modernizing its foundational systems, enhancing its data strategies, and improving the alignment of its execution processes via a program called Sapphire that is a joint effort between BDS and IDT&S.
Position Responsibilities:
Lead the planning and execution of comprehensive change strategies aligned to program objectives, business outcomes, and change standards that address the unique challenges and opportunities associated with the modernization of the ERP, MES, and PDM systems
Partner with program leaders, project managers, and other stakeholders to align, equip, and activate a coalition/network of change champions, including coaching on roles and best practices to drive desired culture and sustained engagement
Conduct assessments and synthesize data to measure business readiness and change impacts, defining measurable criteria and recommendations to inform integrated delivery plans that foster buy-in and address resistance
Design and drive stakeholder engagement and communications activities, ensuring timely, consistent, targeted, and two-way communication across impacted audiences
Plan, design, and facilitate stakeholder workshops, end-user training, and enablement activities that create practical experiences for knowledge-transfer and capability-building
Establish and monitor adoption, sentiment, and performance metrics, using data and feedback loops to adjust strategies and accelerate benefits realization
Identify, assess, and proactively manage change risks and resistance, partnering with program and business leaders to develop reinforcement and mitigation strategies
Basic Qualifications (Required Skills/Experience):
5+ years of experience applying change management principles, methodologies, and tools in large scale, complex change initiatives
Experience partnering with sponsors, leaders, and stakeholders to drive alignment and accountability
Experience developing, tailoring, and delivering messages to multiple audiences
Experience designing content and facilitating experiences to engage, educate, and enable large audiences
Ability to travel 25% of the time
Preferred Qualifications (Desired Skills/Experience):
Active Top Secret Security Clearance
Bachelor's Degree or higher
5+ years of experience with large-scale system implementations such as Enterprise Resource Planning (ERP), Manufacturing Execution Systems (MES), and Product Data Management (PDM)
5+ years of experience translating highly technical concepts into learning materials (e.g., job aids) for end users
3+ years of experience within information technology
Experience with communication (verbal and written), analytical, and problem-solving skills
Formal training and/or certification in change management (e.g., CCMP, Prosci, or similar)
Conflict Of Interest:
Successful Candidates for this job must satisfy the Company's Conflict Of Interest (COI) assessment process.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
General:
All information provided will be checked and may be verified.
Please apply ASAP for this role as recruitment may commence before the end date.
Pay Transparency & Total Rewards:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
Senior Summary Page Range: $136,000 - $211,600
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Export Control Requirement:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 1 (United States of America)
Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
EEO is the law
Boeing EEO Policy
Request an Accommodation
Applicant Privacy
Boeing Participates in E - Verify
E-Verify (English)
E-Verify (Spanish)
Right to Work Statement
Right to Work (English)
Right to Work (Spanish)
$61k-93k yearly est. Auto-Apply 4d ago
Computer Specialist/Network Engineer SME
Usfalcon, Inc. 4.3
Fort Belvoir, VA job
We have an exciting opportunity to join us in supporting one of our valued customers as a Computer Specialist/Network Engineer supporting United States Special Operations Command (USSOCOM) and Special Operations Forces (SOF). Various locations: Fort Belvoir, VA; Fort Bragg, NC; Lexington, KY; Fort Eustis, VA; Natick, MA
* This position is contingent upon a contract award*
Essential Duties:
* Assists the APM for Precision Effects/Directed Energy (PE/DE) in development and acquisition of sensitive PE/DE materiel
* Reviews acquisition and contracting strategy documentation and communications.
* Provides security/vulnerability assessments and input to program protection plans.
Required Qualifications:
* 16+ years of relevant experience
* Excellent communication, technical writing, and presentation skills.
* Familiarity with DoD acquisition lifecycle and rapid prototyping processes.
* Prior experience supporting USSOCOM, SOF AT&L, or other SOF components. (preferred).
Education: Bachelor's or Master's degree in a related field
Certification: CompTIA Security+
Required Clearance: TS/SCI
Travel: TBD
Why Join USfalcon?
* Mission-Focused Culture - Join a company deeply embedded in supporting defense, aerospace, and federal initiatives.
* Career Growth & Development - Access training, mentorship, and advancement opportunities within a growing mid-tier defense contractor.
* Trusted Industry Partner - Be part of a company with nearly 30 years of continuous service to DoD and federal clients.
$79k-103k yearly est. 60d+ ago
Information Operations GVSA SME
Usfalcon, Inc. 4.3
Fort Belvoir, VA job
We have an exciting opportunity to join us in supporting one of our valued customers as an Information Operations GVSA SME supporting United States Special Operations Command (USSOCOM) and Special Operations Forces (SOF). Various locations: Fort Belvoir, VA; Fort Bragg, NC; Lexington, KY; Fort Eustis, VA; Natick, MA
* This position is contingent upon a contract award*
Essential Duties:
* Assist the SGM and Deputy for Tech Targeting as the IO Global Video Surveillance Activity (GVSA) SME working in collaboration with government partners, academic laboratories, and private industry - to develop new tools and technology in support of the SOF computer and network operations community.
* Assist in the preparation and development of new requirements documentation to include Initial Capabilities Documents (ICD), Capabilities Development Documents (CDD), SPECAT messages, Basis of Issue Plans (BOIP), Test Plans, and update Project Folders.
* Tasks include managing the coordination and integration of the National Overhead Systems (NOS for technical surveillance project development testing and operational use.
* Assist in the management and development of unattended sensors and other devices used for technical surveillance.
Required Qualifications:
* Qualifications include a background in GVSA development and emplacement, possess current industry certifications CISCO (Associate, Professional), Microsoft (MCITP), and VMware Certified Professional (particularly SOF) with a knowledge of GVSA/IO techniques, tactics, & procedures.
* 12+ years of relevant experience
* Excellent communication, technical writing, and presentation skills.
* Familiarity with DoD acquisition lifecycle and rapid prototyping processes.
* Prior experience supporting USSOCOM, SOF AT&L, or other SOF components. (preferred).
Education: Bachelor's or Master's degree in a related field
Required Clearance: TS/SCI
Travel: TBD
Why Join USfalcon?
* Mission-Focused Culture - Join a company deeply embedded in supporting defense, aerospace, and federal initiatives.
* Career Growth & Development - Access training, mentorship, and advancement opportunities within a growing mid-tier defense contractor.
* Trusted Industry Partner - Be part of a company with nearly 30 years of continuous service to DoD and federal clients.
$34k-56k yearly est. 60d+ ago
Electronic Warfare SME
Usfalcon, Inc. 4.3
Fort Belvoir, VA job
We have an exciting opportunity to join us in supporting one of our valued customers as an Electronic Warfare SME supporting United States Special Operations Command (USSOCOM) and Special Operations Forces (SOF). Various Locations: Fort Belvoir, VA; Fort Bragg, NC; Lexington, KY; Fort Eustis, VA; Natick, MA
* This position is contingent upon a contract award*
Essential Duties:
* Assist the SGM and Deputy for TT as the EW SME working in collaboration with government partners, academic laboratories, and private industry - to develop new tools and technology in support of the SOF Electronic Warfare community.
* Assist in the preparation and development of new requirements documentation to include Initial Capabilities Documents (ICD), Capabilities Development Documents (CDD), SPECAT messages, Basis of Issue Plans (BOIP), Test Plans, and update Project Folders.
* Tasks include the identification and development of Radio Detection and Ranging (RADAR) and Electronic Counter Measures (ECM), Intelligence, Surveillance, and Reconnaissance (ISR), Electronic Warfare (EW), and Signals Intelligence (SIGINT) for further development or fielding in support of SOF.
Required Qualifications:
* Qualifications include a background in EW, RADAR, ECM, ISR, EW, and SIGINT operations (particularly SOF) with a knowledge of EW techniques, tactics, & procedures.
* 12+ years of relevant experience
* Excellent communication, technical writing, and presentation skills.
* Familiarity with DoD acquisition lifecycle and rapid prototyping processes.
* Prior experience supporting USSOCOM, SOF AT&L, or other SOF components. (preferred).
Education: Bachelor's or Master's degree in a related field
Required Clearance: TS/SCI
Travel: TBD
Why Join USfalcon?
* Mission-Focused Culture - Join a company deeply embedded in supporting defense, aerospace, and federal initiatives.
* Career Growth & Development - Access training, mentorship, and advancement opportunities within a growing mid-tier defense contractor.
* Trusted Industry Partner - Be part of a company with nearly 30 years of continuous service to DoD and federal clients.
$44k-57k yearly est. 60d+ ago
Bilingual Lead Call Center Representative - Must Reside in DMV Area
ASRC Federal Holding Company 4.2
ASRC Federal Holding Company job in Beltsville, MD
ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work
Agile Decision Sciences, a wholly owned subsidiary of ASRC Federal, is seeking a **Lead** **Bilingual** **Contact/Call Center Representative, fluent in Spanish** and experience as a Team Lead or Supervisor to join our growing team in support of the DOT government agency National Highway Traffic Safety Administration (NHTSA) Hotline. **Fluency in Spanish is required** . We offer an excellent benefits package that includes tuition reimbursement, 401k matching, medical/dental/vision plans, 3 weeks of paid time off, 11 holidays and much more. Apply today and let's talk about next steps.
**Requirements:**
**Must reside in the DC/Maryland/Virginia area or will not be considered an applicant. This role is remote but residency required in the DMV area.**
+ High School Diploma/GED (Some college work desirable)
+ 2 or more years work experience in a Customer Service Call Center **or** Contact Center with 1 year as a Lead/Team Lead or Supervisor.
+ Fluency in Spanish.
+ Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook)
+ Ability to work from 10am to 7pm or 11am to 8pm Monday through Friday. (No weekend work)
+ Strong communication skills oral and written with effective research, organizational and time management skills.
+ Good problem-solving skills with the ability to multi-task and meet strict deadlines.
+ **US Citizenship or permanent residency is required and the ability to obtain a public trust security clearance** .
**Responsibilities**
+ Within a call center environment receive incoming calls and inquiries regarding vehicle registration and other matters related to that under the jurisdiction of NHTSA.
+ Handle telephone calls courteously and efficiently using proper telephone etiquette, including but not limited to the following: prepare for incoming calls; speak clearly and properly; listen when taking incoming calls; be sensitive to the needs and moods of callers; deal with irate callers; screen calls effectively; give accurate information; transfer calls appropriately; take complete and accurate messages; conclude a call courteously; handle high volume calls expertly.
+ Ensure the timely process through which call center problems are controlled and resolved.
+ Identify the issue or problem of the inquiry and perform follow-up research to resolve any issues.
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
**_EEO Statement_**
_ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law._
**Job Details**
**Job Family** **Information Technology**
**Job Function** **Technical Support**
**Pay Type** **Hourly**
**Education Level** **High School**
**Hiring Min Rate** **20 USD**
**Hiring Max Rate** **35 USD**