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Become An Asset Management Specialist

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Working As An Asset Management Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does An Asset Management Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Asset Management Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Asset Management Specialist jobs

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Asset Management Specialist Demographics

Gender

Male

53.7%

Female

44.2%

Unknown

2.1%
Ethnicity

White

80.0%

Hispanic or Latino

10.4%

Asian

7.5%

Unknown

1.5%

Black or African American

0.6%
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Languages Spoken

Spanish

40.0%

French

20.0%

Chinese

10.0%

Mandarin

10.0%

German

5.0%

Japanese

5.0%

Cantonese

5.0%

Italian

5.0%
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Asset Management Specialist Education

Schools

University of Phoenix

20.3%

Strayer University

10.1%

University of Maryland - University College

5.8%

Temple University

5.8%

Howard University

5.8%

Michigan Technological University

4.3%

Ashworth College

4.3%

Park University

4.3%

George Mason University

4.3%

Southern New Hampshire University

4.3%

Sam Houston State University

4.3%

Central New Mexico Community College

2.9%

Prince George's Community College

2.9%

Dakota Wesleyan University

2.9%

Virginia Commonwealth University

2.9%

University of Central Florida

2.9%

Drexel University

2.9%

Bergen Community College

2.9%

University of New Orleans

2.9%

Rappahannock Community College

2.9%
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Majors

Business

35.6%

Finance

6.0%

Management

5.6%

Information Technology

5.6%

Computer Science

5.2%

Accounting

4.8%

Criminal Justice

4.4%

Communication

4.0%

Project Management

3.2%

Education

3.2%

Computer Networking

3.2%

Psychology

2.4%

Political Science

2.4%

Human Resources Management

2.4%

Computer Information Systems

2.4%

English

2.0%

Supply Chain Management

2.0%

History

2.0%

Marketing

2.0%

Electrical Engineering

1.6%
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Degrees

Bachelors

45.4%

Other

20.4%

Masters

16.4%

Associate

10.2%

Certificate

5.0%

Doctorate

1.3%

Diploma

1.0%

License

0.3%
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Real Asset Management Specialist Salaries

Job Title Company Location Start Date Salary
Strategic Asset Management Specialist Black & Veatch Corporation Overland Park, KS Oct 08, 2014 $154,500 -
$182,280
Strategic Asset Management Specialist Black & Veatch Corporation Alpharetta, GA Jul 23, 2013 $150,010 -
$182,280
Strategic Asset Management Specialist Black & Veatch Corporation Alpharetta, GA Jan 02, 2012 $150,000
Strategic Asset Management Specialist Black & Veatch Corporation Alpharetta, GA Jan 02, 2012 $128,773 -
$174,960
Strategic Asset Management Specialist Black & Veatch Corporation Alpharetta, GA Sep 13, 2012 $128,773 -
$174,960
Strategic Asset Management Specialist Black & Veatch Corporation Alpharetta, GA Sep 20, 2012 $128,773 -
$174,960
Lead IT Asset Management Specialist-Software Salesforce.Com Inc. San Francisco, CA Aug 29, 2016 $119,642
SAP Specialist-Enterprise Asset Management Nustar GP, LLC San Antonio, TX Aug 24, 2013 $108,000
SAP Specialist-Enterprise Asset Management Nustar GP, LLC San Antonio, TX Jul 15, 2011 $93,359

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Top Skills for An Asset Management Specialist

ComputerHardwareInventoryDatabaseProceduresPurchaseFinancialReportsAuditPortfolioAccountabilityDesktopSupportPhysicalInventoryLogisticsCustomerServiceAssetManagementSystemPhoneCallsDataEntryInformationTechnologyAssetBMCRemedyInfrastructureInventoryManagementHUD

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Top Asset Management Specialist Skills

  1. Computer Hardware
  2. Inventory Database
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Worked with internal customers on capturing detailed computer hardware and software configurations.
  • Maintained inventory database to ensure accuracy.
  • Assigned account numbers, cost accounting codes or other number classifications to documents according to established procedures.
  • Create IT Procurement Form for government purchase Accomplishments Property Accountability for federal government issued items.
  • Process all paying transactions accurately and efficiently, Prepare financial reports for local senior management and office.

Top Asset Management Specialist Employers

Asset Management Specialist Videos

A 'Day in the Life' of an L.E.K. Consultant

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Career Advice on becoming a Management Accountant by Matthew R (Full Version)

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