Asset protection detective job description

Summary: The Asset Protection Coordinator ("APC") is primarily responsible for preventing and deterring theft and limiting the loss of Company assets/products in the store(s) to which he or she is assigned, through provision of attentive customer service and the effective implementation of other loss prevention programs and strategies. While the APC reports directly to a Store Manager ("SM"), he or she will also work closely with the Asset Protection and Analytics Department to understand and implement loss prevention programs and strategies with the assigned store(s). The APC also gathers information and provides feedback about theft and loss within the store(s), and suggests changes to improve the effectiveness of the Company's loss prevention programs and strategies. This is not a covert/undercover position; the APC wears a CVS uniform to be immediately identifiable as a CVS colleague. Essential Functions: • Provides attentive, friendly customer service. Greets all customers, provides answers to general customer questions, and assists with opening and securing locked shelves and showcases per customer requests. • Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products. Communicates with Store Management about observations and asks Store Management for guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters. • Contributes to the execution of Store Shrink Action Plan through execution and follow-up of internal, external, and operations components of the plan. • Inspects high-risk categories and assets/products regularly to detect and deter theft activity. • Ensures use of approved asset/product protection equipment and the security labeling program. • Conducts colleague and vendor bag checks per company guidelines. • Prepares reports as requested by management, including reports of theft incidents, as well as other significant events and activities related to loss prevention. Document the completion of projects, tasks and incidents through daily and/or weekly reports, as requested by management.
Pay Range

The typical pay range for this role is:

Minimum: 16.00

Maximum: 19.50

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

· Physical abilities to support the essential functions of the role as listed above, such as able to stand and/or move throughout the store for the majority of work time in order to provide excellent customer service and conduct effective loss prevention monitoring. · Able to stoop, knell or crouch, and able to reach or grasp objects, including objects on lower shelves. Able to perform duties requiring manual dexterity, including but not limited to: applying security tags, and using keys to open and close locks. · Excellent observational skills and able to recall and describe detailed facts. Able to see and hear in order to perform observational duties, including but not limited to: reading small print on labels, tags or containers. · Able to engage and communicate well with customers and provide excellent customer service. · Able to communicate effectively, both verbally and in writing. Able to prepare and submit reports to management as requested. · Able to communicate effectively with both direct manager, the SM, and the Asset Protection team. · Work a flexible schedule that will include nights and weekends. · Able to drive or travel between stores during the work day if assigned to multiple stores.

Preferred Qualifications

Possess at least one (1) year experience in a customer-facing role within CVS Pharmacy or in a similar retail work environment or customer service setting.

Education

Verifiable High School diploma or GED is required.

Business Overview

Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

About:
Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. Now is an exciting time to join Macy's. The face of retail is changing, and change requires innovation. Our industry-leading Asset Protection team uses the latest technology and analytics tools to reduce shortages and protect Macy's bottom line. Develop your skills with opportunities to specialize in areas such as Investigations, Organized Retail Crime, and Asset Protection Training. Join a team of colleagues who are committed to excellence and leadership development.

Job Overview:
The Asset Protection Detective's primary responsibility is to prevent the loss of company property while maintaining a safe business environment. Support store's efforts in providing the best customer service within a controlled environment so as to ensure maximum sales at the highest profit rate attainable. Under general supervision and established procedures, the Asset Protection Detective detects and apprehends shoplifters and dishonest employees.

Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:

• Respond to customer and associate incidents to facilitate first aid and minimize company liability
• Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company
• Investigate criminal violations against the person or property of any customer or associate that is committed on company premises
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager
• Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
• Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events
• Successfully complete all Asset Protection training requirements including CPR and First Aid and maintain personal certifications as required by law
• Conduct audits to ensure sales department compliance to merchandise exposure standards and asset protection policies
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Store Detective is summoned
• Works on special assignments, investigations, and surveillance as directed by store leadership
• Responds to alarm conditions at assigned store

Qualifications and Competencies:

• High School Diploma or equivalent required
• No experience required
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
• Must be able to apprehend shoplifters
• Ability to sustain long periods of time enclosed in surveillance areas.
• Frequently lift/move up to 30lbs

Candidates in Colorado: Click here for Pay Range and here to learn about Benefits .

Candidates in Connecticut: Click here for Pay Range

Candidates in Nevada: Click here for Pay Range

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• Day-1 Medical, Dental, Vision Benefits for eligible colleagues
• Competitive Pay
• Paid Time Off
• Flexible Holiday Time-Off & Flexible Scheduling
• Instant access to earned wages with PayActiv
• Enhanced benefits: pet, home & auto insurance & more
• 401(k) plan options available
• Bonus earning opportunities
• Growth potential opportunities
• Employee Discount at Bloomingdale's & Macy's Stores

About:

Bloomingdale's is like no other store in the word and as we approach our 150th anniversary, we strive to continue that promise. As a global leader in the industry, we make fashion personal and fun, aspirational, yet approachable and are fueled by the power of relationships both with our customers and colleagues. As America's only full-line, omni-channel upscale retailer, we drive the customer experience through leveraging the creative energy and style know-how of our department and outlet store teams, or through visual inspiration on Bloomingdales.com.

Job Overview:
As a Bloomingdale's Asset Protection/Loss Prevention Detective you are responsible for protecting the assets and people of your location. Our Asset Protection/Loss Prevention training program will provide you with the knowledge and tools to do the job while you grow in responsibility. Use innovative technology and dive deep into analytics as you exercise your investigative skills on our asset protection team. Each detective is charged with maintaining a high degree of professionalism in the execution of their duties within the store.

Essential Functions:

• Greet and welcome all customers while on the selling floor
• Identify, observe and apprehend individual(s) for committing theft by shoplifting
• Knowledge of state laws and statues as related to the crime of shoplifting and apprehensions
• Participate in store shortage reduction program, including working in partnership with specific departments
• Maintain building safety and security; open and close the building when appropriate

Qualifications and Competencies:

• High School Diploma or equivalent required
• 1-2 years related experience
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team
• Must satisfy licensing requirements (as required by state or local jurisdiction)
• Experience operating and monitoring CCTV systems
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
• Must be able to apprehend shoplifters
• Ability to sustain long periods of time enclosed in surveillance areas.
• Frequently lift/move up to 30lbs

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