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Asset protection manager skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical asset protection manager skills. We ranked the top skills for asset protection managers based on the percentage of resumes they appeared on. For example, 12.4% of asset protection manager resumes contained customer service as a skill. Continue reading to find out what skills an asset protection manager needs to be successful in the workplace.

15 asset protection manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how asset protection managers use customer service:
  • Delivered comprehensive training to store associates regarding merchandise protection, information security, theft, safety, and customer service.
  • Attend management training classes for customer service, diversity, inventory management, and shrink training involving investigations.

2. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how asset protection managers use loss prevention:
  • Lead 12 District Asset Protection Managers to maximize profitability by executing our company core loss prevention and safety objectives.
  • Accredited for analyzing Loss Prevention development and implementation of Loss Prevention programs by modification and improvement of existing programs.

3. CCTV

Here's how asset protection managers use cctv:
  • Experienced in proper CCTV (close circuit) usage throughout facility to monitor facility, interior/exterior, and internal/external suspicious behaviors.
  • Review and analyze store shrink performance, identify associate behaviors and/or operational issues through exception-based reporting and CCTV.

4. Direct Reports

Here's how asset protection managers use direct reports:
  • Conduct investigations related to theft and fraud activities utilizing information gathered by direct reports, law enforcement, and corporate resources.
  • Manage and develop direct reports toward individual growth and performance excellence.

5. Safety Program

Safety programs are a series of measures to protect employees from any mishaps and make the work environment safer. Safety programs include checklists, guidelines, and direct procedures that a specific area or department must follow. Safety programs take care of office space safety, maintenance and repairs, and identification of frauds as well.

Here's how asset protection managers use safety program:
  • Orchestrated shrink reduction, safety programs, logistics and internal/external/Organized Retail Crime investigations within 30 locations in 4 states.
  • Coordinated, implemented, and managed ongoing Safety Programs to meet and exceed regulatory compliance requirements.

6. Store Associates

Here's how asset protection managers use store associates:
  • Completed integrity interviews of various store associates, reviewed integrity reports and identified actual and potential employee theft.
  • Supervised Asset Protection Associates and store associates to follow company guidelines and policies for apprehensions.

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7. Criminal Justice

Here's how asset protection managers use criminal justice:
  • Control shrinkage / train and develop staff / apprehensions / Investigations / interviews / liaison with criminal justice system
  • Maintained Department of Criminal Justice Services Certification and weapons qualification.

8. OSHA

Here's how asset protection managers use osha:
  • Earned recognition of Corporate Safety Management for excellence in Safety Management validated through a successful, unannounced, random OSHA inspection.
  • Conducted OSHA audits to identify physical and safety improvement procedures for better safety and security of employees and company customers.

9. Local Law Enforcement

Here's how asset protection managers use local law enforcement:
  • Developed relationships with local law enforcement and security authorities in efforts to further the companies shrink reduction strategies.
  • Coordinated with corporate investigations team and local law enforcement, identifying and apprehending Organized Retail Crime groups.

10. Store Management

Here's how asset protection managers use store management:
  • Worked closely with store management to increase Assets Protection awareness, maintain operational excellence and minimize the overall losses.
  • Developed and maintained effective partnerships between Asset Protection, District Management, and Store Management.

11. Store Operations

Here's how asset protection managers use store operations:
  • Directed stores inventory count process, education and training of store operations on overage/shortage control.
  • Monitored and audited store operations to ensure compliance of company policies and procedures.

12. Hazmat

Hazmat is a combination of the words ‘hazardous' and ‘material'. The meaning of this word is found in the integration of the aforementioned words -- which is dangerous or toxic material.

Here's how asset protection managers use hazmat:
  • Led safety, HAZMAT, and SIRT (Serious Injury Response Team) teams through monthly meetings and awareness training.
  • Managed committees including the safety team, HAZMAT, fire brigade, and serious incident response team.

13. Identify Trends

Identify Trends refers to the act of analyzing recent history and determining how the history connects. This is commonly seen in social media, where trends may be different challenges completed to raise awareness for an organization or disease, or it may be a purchasing trend to determine what product will most likely sell next.

Here's how asset protection managers use identify trends:
  • Identify trends and make recommendations for improvement.
  • Analyze data to identify trends that may lead to accidents and make recommendations for process changes or improvement.

14. Safety Standards

Here's how asset protection managers use safety standards:
  • Maintained safety standards within the facility.
  • Maintain quality and safety standards by ensuring associates are trained on logistics and company policies, standards, and procedures.

15. External Theft

External theft is a criminal act of stealing committed by any person or group of persons that are not part of the staff of a business, warehouse, store, or any establishment. Examples of external theft include; shoplifting, burglary, and break-in, armed robbery cases, or theft by arson.

Here's how asset protection managers use external theft:
  • Create associate awareness for shrink issues related to internal and external theft, operational deficiencies, physical security and safety.
  • Ensured that investigations are conducted and successfully concluded involving associate theft, external theft, and violations of Company policy.
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List of asset protection manager skills to add to your resume

Asset protection manager skills

The most important skills for an asset protection manager resume and required skills for an asset protection manager to have include:

  • Customer Service
  • Loss Prevention
  • CCTV
  • Direct Reports
  • Safety Program
  • Store Associates
  • Criminal Justice
  • OSHA
  • Local Law Enforcement
  • Store Management
  • Store Operations
  • Hazmat
  • Identify Trends
  • Safety Standards
  • External Theft
  • Food Safety
  • APM
  • HR
  • Team Work
  • Inventory Control
  • POS
  • Exception Reports
  • Safety Audits
  • Corrective Action
  • Safety Issues
  • EPA
  • Occupational Safety
  • Train Associates
  • Fire Protection
  • Environmental Compliance
  • Environmental Programs
  • Operational Performance
  • Wicklander-Zulawski
  • Safety Inspections
  • Workers Compensation
  • Safety Functions
  • Operational Processes
  • Law Enforcement Agencies
  • Safety Results
  • Retail Crime
  • Safety Culture
  • District Management
  • External Investigations
  • Awareness Programs
  • Fraud Investigations
  • Regulatory Compliance
  • Physical Security
  • Safety Policies
  • Hazardous Waste

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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