Assets Protection Specialist Overview

* Observe, investigate and detain for authorities individuals that commit criminal acts in assigned store location(s).
* Assist in executing various company programs including but not limited to: Product Protection, Replenishment & Backroom Disciplines, Back Door Seal, Quantity Control, G
* E.T., Bagcheck program, Guardianship, Vendor Control and new initiatives as they relate to company initiatives.
* Prevent internal and external (shoplifting/theft) losses by coaching and providing feedback to store associates on executing internal controls and creating/executing external theft strategies and tactics.
* Assisting in maintaining the physical security of the assigned store(s) to include but not limited to auditing alarms, close circuit television (CCTV), locks, lighting, exterior of premises and other physical control tactics.
* Conduct Electronic Article Surveillance (EAS) audits, maintain log book and react to EAS activation when dressed in team attire.
* Assist Asset Protection District Manager (APDM), store manager, or other field/corporate management with internal investigations and other special investigations as necessary.
* Assist with completing Shrink Visit Guides (SVGs).
* Assist with adherence of Food Safety and Sanitation practices.
* Monitor vestibule and sidewalk keeping them clutter free to reduce fines and general liability claims. (APA assigned to NYC locations).
* As well as Assist business partners in identifying safety hazards in compliance with OSHA guidelines.
* Assist with monitoring DC shipment procedures to ensure compliance with company policies, procedures and protection of company assets.
* Assist in the training of store associates on company policies and procedures as well as shrink management tactics while maintaining the Shrink Awareness Board as directed by Asset Protection District Manager.
* Assist with receiving DSD shipments, credits and auditing store DSD practices as directed by Asset Protection District Manager.
* Review and audit Point of Sale (POS) transactions as directed by Asset Protection District Manager.
* All duties described in this document are to be performed in keeping with the core values and service attributes consistent with the Rite Aid brand and strategy.
* The following qualities are required of the Asset Protection Agent:
* Minimum age of 18 years old.
* Ability to pass drug test.
* Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated.
* Ability to preserve confidentiality of information.
* Ability and willingness to move with purpose and a strong sense of urgency.
* Ability to work weekends on a frequent basis.
* Ability to work extended days on an occasional basis.
* Ability to work day or evening hours.
* Accuracy and attention to detail.
* Ability to organize and prioritize a variety of tasks/projects.
* Familiarity with industry/technical terms and processes.
* Ability to work within strict time frames and resolute deadlines.
* The following qualities are helpful:
* Ten-key punch speed of 4,000 SPH.
* Typing speed of 40 WPM.
* Proficiency with the Microsoft® Office Suite (Word, Excel, PowerPoint, and Access).
* Ability to read, write, and/or speak English

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* Respond to all incident of EAS alarm activation; verification of purchase receipts against merchandise when EAS is activated; ensure merchandise is deactivated for guests; educate cashiers on proper deactivation procedures.
* Provide guest service to guests displaying suspicious behavior, such as Alert Signals.
* AP Specialists will not become involved in shoplifting apprehensions.
* Specialists will observe behavior, attempt to deter by utilizing guest service, and report any attempts by subjects to steal merchandise, money, or supplies; or attempt to defraud through counterfeit or fraud activity.
* Upon observation of such incidents Specialists will follow Store Operating Procedure guidelines.
* Assist management team with in-store exception reports, including POS adjustments and COSA reporting; provide monitoring and escorting support during register pulls; provide monitoring during armored card pickups/deliveries.
* Ensure safety hazards are identified and corrected throughout the day; work with store team members to increase safety awareness; ensure the safety of guests and team members at store closing.
* Utilize Closed Circuit Television for reporting and documentation purposes.
* Ensure that the store is properly secured, including a review of emergency exits, dock doors, trash compactors, etc

* Analyzes information and conducts investigations of possible theft / fraud.
* Collects and reviews P
* O.S. register information, computer exception reports, vault activity reports and other related documents.
* Conducts interviews for internal dishonest activity.
* Detains and interviews persons apprehended for shoplifting, in accordance with local laws and Company procedures once satisfying all four elements of proof.
* Communicates with Store Management and DLPM on bookkeeping, computer room, special services, receiving, front-end, and RTVs loss exposure.
* NATURE AND SCOPE - Typically reports to stores with LPM: In stores without LPM: Store Manager & District Loss Prevention Manager.
* This position has no direct reports.
* Typically has frequent contacts outside the workgroup.
* Typically procedures for analyzing situations and making conclusions are diverse.
* Typically considers among several options and past practice when solving problems.
* Typically progress or results of work is regularly checked and prior approval is required before changing standard work procedures

* Asset Protection Specialists are required to complete at least two weeks of on the job training with a minimum of eight apprehensions and demonstrate their ability to properly obtain all steps to make an apprehension to the APS trainer.
* Must complete formal handcuff certification training provided by the Company.
* Apprehends shoplifters in accordance with Company policies and state and local laws.
* Apprehensions must include the six steps following the criteria under C
* R.S.
* Theft).
* Methods used may be static observation, roving patrol, hot spots, use of props and internal theft.
* Assigned individually or with a partner to work at various store locations.
* Cooperates with and responds to requests made by police departments, courts and other law enforcement agencies as directed by asset protection management and in house counsel.
* Ability to maintain records made to such requests.
* Assists in the performance of Asset Protection related inspections.
* Conducts investigations at the direction of the Asset Protection Management.
* Prepares and maintains proper documentation thereof.
* Responds to anti-theft alarms.
* Submits work orders to maintain physical security such as CCTV equipment, anti-theft equipment and the intrusion alarm system.
* Provides oversight throughout the store to monitor shrink control, external loss, safety and customer service.
* Responsible for performing all job duties accurately, safely with honesty and integrity.
* Represents the division office and Asset Protection department in a positive manner to the customers and the public.
* Communicates with and train employees on asset protection issues.
* Reports any incident that may cause loss to the Company including safety hazards, food safety and food handling issues, restricted sales, sale of unsafe or out of code product

* Executes initial investigative research of exception based reporting through analytic research, video review, and remote surveillance.
* Document and communicate findings through case management system and other communication channels as necessary.
* Collaborate with field partners to establish resolution and mitigation plans and ensure execution of plans are completed.
* Provides Disaster Recovery and Incident Management support to Disaster Recovery Incident leader during crisis events posing risk to Cabela's assets and interests.
* Manages incoming incident calls from Cabela's locations and communicates notification alerts to required parties as needed.
* Collaborates with business partners to source, monitor, summarize, and communicate business critical intelligence impacting day to day operations.
* Conduct access control, alarm, and key performance indicator audits remotely