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Become An Assistance Coordinator

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Working As An Assistance Coordinator

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $44,741

    Average Salary

What Does An Assistance Coordinator Do At Kansas City Southern Railway

* Troubleshoots mechanical issues with train crews via radio communication.
* Oversees mechanical field personnel and advises on appropriate troubleshooting steps with the goal of aiding in the repair of locomotives and freight rail cars line of road.
* Understands the different types of locomotive defects and the needed repairs to coordinate the routing of locomotives to specific shops for repair.
* Communicates to mechanical field managers the mechanical issues by providing specific information: train symbol, location of train delayed, description of failure defect, and time mechanical is needed to assist.
* Manages the repair of locomotives at locations outside of major repair facility.
* Manages corrective action plan to train dispatchers, locomotive managers, corridor managers, transportation field managers and KCSR train crews of mechanical delays and plans to resolve them.
* Manages and coordinates the shopping and routing of captive locomotives to outside points with mechanical and transportation department.
* Manages and updates the KCSR LMS & MCS systems.
* Consults with foreign carriers on bad order locomotives on the handling of the locomotives to repair facilities.
* Assures compliance with FRA rules regarding locomotives, freight cars, and EOTs

What Does An Assistance Coordinator Do At Penske

* Receiving in-bound calls from Penske customers and diagnosing their mechanical issues
* Entering data from these customers into Penske’s AS400 database
* Making outbound calls to dispatch appropriate service to customers
* Acting as liaison between the servicing location and the customer
* Demonstrating excellent phone skills to interact effectively with internal and external customers
* Providing customer service, assuring that customers are satisfied and will return for additional business
* Managing multiple breakdown situations on a daily basis
* Resolving or escalating customer service issues
* Performing various duties as assigned by the Roadside Assistance Supervisor to support the efficient operation of the call center

What Does An Assistance Coordinator Do At Sunrise Senior Living

* Plans, organizes, develops and leads the overall operation of the assisted living neighborhood in accordance with federal, state, local laws and Sunrise Senior Living standards, guidelines and regulations
* Recruiting, hiring, training and coaching a high quality team
* Providing recognition and creating an engaged culture for your team members, residents and families
* Ensures that the community follows all federal, state and local laws and regulations and Sunrise standards as it pertains to resident care and services
* Partners with leadership team to ensure community is in compliance with OSHA requirements
* Mission driven and passionate for seniors
* Understand the recognition of resident changes in condition and takes appropriate action
* Assists the executive director in completing the annual community budget
* Understands and manages the department budget to include labor and other expenses and its impact on the community's bottom line
* Attends regular meetings: Stand Up, Cross Over, Department Head Meetings, Town Hall, Quality Improvement and others as directed by the Executive Director

What Does An Assistance Coordinator Do At Southern Company

* COMPETENCY
* Functional Expertise:
* Knowledge of industry best practice Fuel Fund Programs.
* Knowledge of internal customer assistance programs.
* Knowledge of Federal LIHEAP assistance programs and legislation.
* Establish and maintain relationships with other utilities.
* Maintain regular audits for Comfort Partners Contractors.
* Establish and maintain positive working relationships with external contractors & CP working group.
* Submit customer eligibility lists to Comfort Partners Contractors.
* Collaborate with Comfort Partners working group to oversee and report on program.
* Business Acumen:
* Develop operational business goals for energy assistance outreach.
* Collaborate with internal and external stakeholders.
* Budget planning and execution.
* Understanding of Legislative arena
* Knowledge of Weatherization Audits & Measurement.
* Oversight of contractors invoicing for Comfort Partners.
* Assures that services comply with program standards.
* Engagement:
* Represent functional expertise to internal and external audience.
* Demonstrate appropriate written and verbal communication.
* Resolve customer issue directly.
* Balance the concerns of the customer, advocacy group, company in sensitive situations.
* Driving Results:
* Administer action plans to collect federal and state funds.
* Ensure appropriate growth and success of programs.
* Work to bring into the company as many USF dollars as are contributed by the customers.
* Provide contractors with regular summary audits for invoicing to ensure balanced year end budget.
* Representative to all activities, which relate to the Weatherization Program when required.
* Organize and partner with various organizations on outreach events

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How To Become An Assistance Coordinator

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Top Skills for An Assistance Coordinator

EmergencySituationsFinancialAssistanceAssistanceProgramTechnicalAssistanceEmergencyRoadsideAssistanceSafetyVictimsDisasterAssistanceFemaSuperviseDataEntryCoordinatorsMentalHealthDeflectInformationCallsPhoneCallsInternalComputerSystemHiv/AidsCarePlansMedicalAssistanceLockoutAssistance

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Top Assistance Coordinator Skills

  1. Emergency Situations
  2. Financial Assistance
  3. Assistance Program
You can check out examples of real life uses of top skills on resumes here:
  • Placed telephone calls at request of clients and to locate clients in emergency situations.
  • Established financial reimbursement method for participants and assisted with any financial assistance paperwork.
  • Supervised and trained members of the victim assistance program, as well as new attorneys in the Domestic Violence Unit.
  • Developed and implemented a technical assistance plan for the National Diabetes Today Training Center.
  • Responded to approximately 250 inbound calls per week concerning emergency roadside assistance for travelers located throughout the United States.

Top Assistance Coordinator Employers

Assistance Coordinator Videos

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