Assistant bar manager job description

TITLE: Bar Assistant Manager (Bar AM)

REPORTS TO: Bar Manager, Food & Beverage Manager and District Management

FLSA CLASS: Hourly non-exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Description of the Position:

The primary responsibility of the Bar AM is to oversee all small bars operations under the guidance of the Bar Manager. This position will be expected to be able to perform the responsibilities of each other non-management small bars position (bartender, server etc.) and perform all opening and closing duties of the bars. The AM will oversee the smooth and effective running of the bars in general. Other duties include working outside on a seasonal basis as well as indoors, working in smoking and non-smoking environments and most importantly maintaining and providing excellent customer relations with all customers. The AM may also serve guests by taking food and beverage orders; delivering products in a timely manner; collecting payment; cashiering; work on a point of sale computer system; set-up, maintain, and breakdown service and work areas so that they are well stocked and organized for efficient and safe service; regulating labor; overseeing side work; cleaning duties; supervise and train staff; administrative duties as assigned by manager (i.e. scheduling, payroll etc.); effectively dealing with personnel and customer service issues as they arise; count and distribute tip pool; provide appropriate service to the customer to meet their needs and requests whenever possible to assure customer satisfaction. The AM must be available to help solve & troubleshoot any problems that come up during the course of a shift and fill in for the head manager when they are on vacation. The AM position can be hard physical work and this job takes mental agility and the ability to effectively multi-task in a fast paced and deadline-oriented environment. The AM must also have the ability to work well independently and also as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Head or General Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on duty.

Requirements of the Job:

* Obtain and maintain current food handlers and OLCC liquor license
* Previous bartending experience
* Previous management experience
* Excellent knowledge of wine, ales and spirits is required
* Ability to accurately handle cash and work with numbers
* Excellent customer service & communication skills
* A flexible schedule including evenings, weekends and holidays
* Ability to remain calm and focused in a high volume, deadline-oriented work environment
* Ability to supervise other employees in an effective manner
* Working knowledge of all company policies and procedures

Essential Functions of the Job:

* Provide excellent customer service in a high-volume environment
* Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
* Must have a value for diversity and the ability to work with individuals from different backgrounds
* Work for long periods on feet including frequent walking and stair climbing
* Perform repetitive movement such as pushing, pulling, bending, some twisting and stooping
* Perform fine hand manipulation including handling small and large objects, computer keyboard usage, writing, chopping and use of kitchen equipment, etc.
* Ability to communicate clearly
* Be positive, polite, and cooperative with co-workers, managers, vendors, and customers
* Work with and around sharp objects, including knives & slicers
* Work with chemicals used in cleaning and sanitizing (there are some locations which also will require working around cigar and cigarette smoke)

Most importantly, this job requires a positive attitude and a commitment to excellent customer service.

Each employee is expected to come to work ready to have fun and be a positive force.

YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION

EOE

Join us as the **Bars & Beverage Assistant Manager** andbe a part of the newest luxury hotel in downtown LA, Conrad Los Angeles \(https://www\.hilton\.com/en/hotels/laxavci\-conrad\-los\-angeles/?SEO\\\_id=GMB\-AMER\-CI\-LAXAVCI&y\\\_source=1\\\_Mjc5OTc5MTMtNzE1LWxvY2F0aW9uLndlYnNpdGU=\) \! As part of the highly anticipated billion\-dollar The Grand LAproject, this is the 7thConrad \(https://www\.hilton\.com/en/conrad/\) Hotel in the U\.S\. and the 1stin California\.

Located in the most exciting state\-of\-the\-art development to come to DTLA, this luxurious 28\-story hotel will have over 300 rooms, a spa, 16,000 square foot rooftop with a pool deck, over 13,000 square feet of event space, and 6 food and beverage outlets\. _This includes a signature restaurant & bar, a signature bar, rooftop restaurant, lobby bar, pool, and in\-room dining_ **all in partnership with Chef Jose Andres' award\-wining restaurant group,** ThinkFoodGroup \(https://thinkfoodgroup\.com/\) _\._

In this role, you will assist the Bars & Beverage Manager in overseeing operations for five \(5\) bars \( _to include the banquet bars_ \) managing a team of 20\. You will also assist with staff training and managing the hotel's beverage program\.

The ideal candidate will be an inspiring leader with a passion for creating unique experiences, a talent for staff training and development, and proven success of leading a team to provide consistent, high\-end service\. Prior experience in food and beverage leadership and a strong background in beverage and upscale dining is required\.Previous hotel and union management are a plus\.

_Want to get an inside look?_ Take a virtual tour \(https://www\.thegrandla\.com/explore\-grand/vr\-tour\) ,Instagram \(https://www\.instagram\.com/conradlosangeles/?hl=en\) , Facebook \(https://www\.facebook\.com/ConradLosAngeles/\)
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**Tell me more about** **The Grand LA \(https://www\.thegrandla\.com/\)**

The Grand LA combines lifestyle, arts, and culture to provide a truly unique experience in Los Angeles\. It is at the epicenter of downtown LA's cultural corridor across from the Walt Disney Concert Hall with two towers, _a 45\-story residential and 28\-story hotel_ , and more than 176,000 square feet of retail space anchored by chef\-driven restaurants and a collection of shops, entertainment, and hospitality\.

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**What will I be doing?**

As a Bars & Beverage Assistant Manager, you will be responsible for assisting in directing and administering sales of beverages in all outlets \(restaurants, lounges, etc\.\) of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. This includes but is not limited to:

+ Hire, train, supervise, direct, coach, counsel, and evaluate staff in all beverage operations in the Hotel\. Communicate effectively, both verbally and in writing, to provide clear direction to the staff\. Assign and instruct Beverage staff in details of work\. Observe performance and encourage improvement were necessary\.
+ Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information\. Remain calm and alert, especially during emergency situation and/or heavy hotel activity, serving as a role model for Beverage staff and other hotel employees\. Interact with sales department personnel and restaurant staff as needed for guest service purposes
+ Field customer complaints by conducting thorough research of the situation in order to choose he most effective solutions\. Make decisions and take actions based on previous experience and good judgement, sometimes revising procedures to accommodate unusual situations\.
+ Develop and implement basic operating standards for Beverage service in compliance with federal, state, local and Hilton's own practices\. \(e\.g\. Employee Alcohol Awareness Training and Compliance\)
+ Maximize restaurant department profitability; implement effective controls of food, beverage, and labor costs and monitor the restaurant's budget to ensure efficient operations, including achieving budgeted revenue and labor expenses\. Ensure par stock levels are maintained by calculating inventory, ordering, retrieving and stocking product\. Evaluate cost effectiveness of all aspects of operation\. Develop and implement cost saving and profit enhancement measures\. Maintain established inventory by ordering all liquor and supplies in accordance with business needs\.

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**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

**The Benefits** \- Hilton is proud to have an award\-winning workplace culture ranking \#2 Best Company To Work For in the U\.S\. \(Hilton named \#2 Best Company To Work For in the U\.S\)

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

+ Health insurance
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
+ Go Hilton travel discount program
+ Best\-in\-Class Paid Time Off \(PTO\)
+ Supportive parental leave
+ Employee stock purchase program \(ESPP\) \- purchase Hilton shares at 15% discount
+ Debt\-free education \(https://newsroom\.hilton\.com/corporate/news/hilton\-announces\-new\-education\-benefit\-through\-partnership\-with\-guild\-education\): Access to a wide variety of educational credentials _\(ex\. college degrees, high school completion, English\-language learning, digital literacy, professional certificates and more\)_

**Job:** _Bars and Restaurants_

**Title:** _Bars and Beverage Assistant Manager \- Conrad Los Angeles_

**Location:** _null_


**EOE/AA/Disabled/Veterans**

The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and employees in specified food outlet during an assigned shift and assist in supervision of all other food & beverage outlets as needed.
ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

+ Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

+ Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.

+ Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.

+ Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.

+ Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.

+ Resolves guest concerns or complaints in order to maintain positive guest relations.

+ Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.

+ Attend and participate in meetings, completing follow-up as assigned.

+ Perform work regularly and predictably.

+ Attend seminars when needed.

+ Responsible for cleaning and sanitizing work and public spaces.

+ Other duties as assigned.

NON-ESSENTIAL FUNCTIONS:

+ Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through a High School Diploma, as well as four years' dining experience, with a minimum of two years' Food and Beverage supervisory experience; or through a Bachelor's degree in Restaurant Management or related field.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

+ Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.

+ Must successfully pass background check.

+ Must successfully pass drug screening.

+ Must be at least twenty-one (21) years of age.

+ Must be able to work holidays and weekends, as well as flexible shifts.

+ Prior experience in the Gaming industry strongly preferred.

+ Prior experience in Tribal Gaming preferred.

KNOWLEDGE OF:

+ Pertinent federal, state, and local laws, codes, and regulations.

+ Management of a high-volume restaurant, bar, or similar business.

+ Standard safety and sanitation practices for food and beverage service.

+ Applicable computer systems.

+ Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.

+ Food, food product, food preparation, etc.

+ Service, service etiquette, and standard service practices for full-service restaurants.

+ Standard safety and sanitation practices for food and beverage service.

+ Wines and alcoholic beverages.

ABILITY TO:

+ Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

+ Communicate clearly and concisely, both orally and in writing.

+ Be flexible to work varying shifts and time schedules as needed.

+ Deliver programs which create a service level of excellence for internal and external guests.

+ Communicate effectively with all levels of team members and outside contacts.

+ Review and comprehend all necessary documentation.

+ Act professionally with a constantly changing internal and external environment.

+ Monitor and control cash flow and security of assets.

+ Link scheduling to customer flow.

+ Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.

+ Maintain bar operations.


Street: 5400 West 29th Avenue