Assistant catering manager job description

McMENAMINS

CATERING AAM

TITLE: Catering Assistant- Assistant Manager (AAM)

REPORTS TO: Catering Manager/Property Manager/General Manager

FLSA CLASS: Non-Exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Description of the Position:

This position is responsible for assisting the catering manager and catering AM, in the daily functions, upkeep, and maintenance of the catering department and staff. Duties include, but are not limited to: Training, and supervising staff; ordering product and rental items for events; assisting with scheduling; payroll; employee evaluations; conducting and calculating inventory; equipment maintenance; cleanliness; writing up and inputting billing; setting-up and running audio-visual equipment; trouble-shooting events and functioning as a resource; handling customer complaints; helping to conducting staff meetings; helping to manage employee files; general filing and administrative duties; and enforcing all McMenamin, departmental, and property policies. The Catering AAM also works in conjunction with the catering manager, catering AM, sales department, property manager, and Executive Chef in coordinating catered and special events for the property. This position is expected to be able to perform all duties related to running a catered or special event, including the set-up, running, and breakdown of events from small business meetings with minimal food to large groups with full meals. Being a catering assistant manager can be hard physical work and requires mental agility and the ability to effectively multi-task in a fast paced and deadline oriented environment. A catering AAM must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on duty.

.Requirements of the Job:

* Previous management experience preferred
* Previous banquet and serving experience
* Previous restaurant experience preferred
* Obtain and maintain current food handlers and OLCC/WA liquor license
* Flexible schedule including days, evenings, weekends and holidays
* Working knowledge of all potential function areas of the property and/or location
* Ability to remain calm and focused in a high volume, deadline oriented work environment

Essential Functions of the Job:

* Provide excellent customer service in a high volume environment
* Effectively assist in managing all catering operations
* Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
* Must have a value for diversity and the ability to work with individuals from different backgrounds
* Work for long periods on feet including frequent walking, stair climbing and working outdoors in varied weather conditions as necessary
* Perform repetitive movement such as pushing, pulling, bending, some twisting and stooping
* Perform fine hand manipulation including handling small and large objects, computer keyboard usage, writing, chopping and use of kitchen equipment, etc.
* Ability to accurately handle cash and work with numbers
* Have excellent communication skills, be positive, polite, and cooperative with co-workers, managers, vendors, and customers
* Work with chemicals and used in cleaning and sanitizing

Most importantly, this job requires a positive attitude, a value for diversity and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force.

YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT

REASONABLE ACCOMMODATION

Come work for a Top 100 Workplace! Experience the fun of working in the entertainment industry at Canterbury Park - home to live horse racing every summer and year-round action in our Card Casino, Racebook, and Expo Center.

Canterbury Park offers competitive pay and benefits for FT & PT employees; including PT PTO and holiday premium pay. Employees also receive free live racing admission, perks of special events, and a variety of local & Canterbury Park discounts.
$1,000 Signing Bonus - Apply now to learn more!

Job Summary:

The Catering Operations Assistant Manager is responsible for ensuring our clients receive a premier event experience through hands on leadership of our catering team. To be successful you will need to share in Canterbury Park's values and passion to elevate the guest experience. We offer an exciting and unique atmosphere with competitive pay. Responsible for supporting the Companies mission, vision, and values by providing fun and games like no place else, and adheres to the Canterbury Way by focusing on our core values of family, fun, integrity, and community.

Essential Duties and Responsibilities:

Lead by example.
Responsible for maintaining a high degree of hospitality, as well as a positive and professional demeanor at all times.
Creates high levels of morale, fosters teamwork, inspires collaboration, delegates effectively and coaches and mentors' direct reports for growth opportunities.
Assist in the operational aspects and types of catered events, including buffets and plated banquets, receptions, galas, weddings, meetings and live race day events.
Work with the Sr. Manager of Catering Sales & Operations on enhancing catering standard operating procedures, as well as improving the guest's experience.
Assist in hiring, scheduling, payroll and training staff to ensure events are run properly and professionally.
Serve as primary contact for all clients the day of event.
Work collaboratively with other departments as needed to ensuring all event spaces are set up to guest specifications and standards.
Ensure all food & beverages are presented and served in a professional manner and maintain proper health code standards.
Works collaboratively with internal team leaders to promote the Fun and Games program and be able to articulate our customer service philosophy.
Manage relationships with all departments to ensure event needs are fulfilled.
Actively participate in weekly Banquet Event Operations (BEO) meetings.
Advise Catering Chef of design layouts, any changes of rooms and menu.
Performs other duties as assigned.

Supervision:

Catering Supervisor, Catering Attendants, Catering Greeter.

Required Qualifications:

AAS Degree, 2 or more years of progressive supervisor/management experience and at least 3 years of experience in Catering and Events or related field; OR any equivalent combination of education and/or experience from which comparable knowledge, skill and abilities have been achieved.

Requires computer skills in Microsoft Office (Word, Excel, Outlook).
Must possess excellent management, administrative, organizational and leadership abilities.
Must be able to interact with guests, coworkers, and management in a professional and courteous manner.
Must be able to pass Canterbury Park's pre-employment screening which includes a criminal background check and verification of work history.
Must be able to attain a Minnesota Racing Commission (MRC) license.
Must be able to maintain a flexible working schedule, which may include days, nights, weekends, and holidays.

Preferred Qualifications:

AAS Degree in Hospitality or related field is desirable.

Working Conditions and Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job, this position requires frequent standing, walking, stooping, twisting, bending, pushing, pulling or climbing stairs.
Requires doing repetitive hand and wrist movements.
Must be able to lift up to 25 pounds.
This position sometimes involves working outdoors in all weather conditions.

Canterbury Park is an Equal Opportunity and Affirmative Action Employer

Job DescriptionGENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.

Responsible for the overall management and coordination of the Tower Catering Food Service. Also responsible for the development, education, and evaluation of all catering personnel. This position must have the capability to supervise, perform many aspects of practice, establish systems, controls, and practice equitable personnel management. Key to the success of this position is a comprehensive knowledge of menu planning, Food Service operations, customer service & administration in the hospitality industry.

PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.
PERSONNEL

Formulates and monitors all aspects of personnel management for catering personnel,
interprets and monitors adherence to hospital policies and government regulations in close cooperation with human resources.

2. Directs the catering staff. Interviews, hires, counsels, evaluates, disciplines, and terminates employees. Recommends salary adjustments and makes position changes.

3. Evaluates, reviews and revises job descriptions, policy and procedure manuals, and task lists.

4. Designs, implements, and assesses orientation programs for employees; schedules and determines in-service education programs for current employees.

OPERATIONS
Supervises and directs the operations of the Tower Catering operation campus wide.

Manages all aspects of the catering operation including all logistics of daily operations. It should be noted that it is common for Tower Catering to have events exceeding 10,000 catered meals in a single day.

Evaluates the job of chefs, cooks, servers, temp agency workers and all catering support personnel for operational efficiency and productivity.

Continually evaluates staffing patterns of the Tower Catering kitchen and all events throughout the Brigham & Womens organization pertaining to catering operations. Implements changes that reflect size and complexity of all catered events, operational efficiency and cost reduction opportunities.

9. Coordinates maintenance and repair of kitchen equipment; monitors progress and provides feedback to Design and Construction, Engineering, Administrative Services, and outside contractors.

10. Monitors, evaluates and adjusts accordingly the HACCP (Hazard Analysis Critical Control

Points) program.

11. Keeps well informed on changes and standards of the health code and all government agencies; implements changes and monitors compliance.

12. Monitors, evaluates and coordinates food service systems with all departments throughout the Brigham and Women's organization.

13. Coordinates customer service efforts for the department and represents the department in all customer service related concerns or complaints.

14. Coordinates plans for serving customers with special needs, i.e., allergens, complex service requirements and the impact on purchasing, production, and assembly and service.

15. Directs all aspects of payroll; monitors and directs collection of information for budgetary purposes, such as meals served and accounting for supplies.

16. Initiates the collection of data and prepares written and/or verbal reports for the Director as required.

17. Collaborates with the purchasing manager, production manager, and Catering Director in the evaluation of food products and equipment; recommends purchasing.

18. Prepares and monitors unit payroll system and acts when necessary.

19. Facilitates employee schedules.

SYSTEMS INFORMATION

19. Works directly with all departments requiring catered events.

20. Works with computerized catering system, computerized food purchasing, Scalable Food Service production software, Web based labor Management software & Web based graphic design software. Implements and coordinates all aspects of computer based systems that impact Tower Catering operations.

QUALITY CONTROL

21. Collaborates with department management to establish overall standards for menu

planning and approval and quality of food.

22. Participates in the planning of menus ensuring that they are commensurate with hospital and departmental needs and within budgetary constraints.

23. Responsible for implementation & evaluation of the quality improvement programs pertaining to Tower Catering operations.

RELATIONSHIPS

24. Establishes and maintains effective communication and working relationships with Nutrition and Food Services staff, employees, relevant hospital departments, professional organizations, government agencies, major suppliers and peers.

25. Directs communications and cooperation with customer base and all internal customers such as culinary, purchasing, retail & Food Services leadership.

26. Serves on other hospital customer service committees when required.

27. Creates a work environment consistent with departmental and hospital goals.

EDUCATION

28. Directs supportive personnel training programs.

29. Keeps current with market trends and policy changes that have a direct impact on Tower Catering operations.

PLANNING AND GOALS:

30. Participates in short term and strategic planning for the department and unit.

31. All other duties as assigned.

Qualifications
QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)

Associates Degree in Food Service Management or equivalent experience desired.

Prior supervisory/management/catering/food production/hospitality experience needed.

Position requires a thorough knowledge of applied food service safety, sanitation and procedures. ServSafe Manager certification required.

Position requires some computer skills including Microsoft Office & hospitality related software ideally including food production, Online ordering, & labor management.

This position requires experience in menu design and execution of specialty menus including Vegan, Vegetarian, Ethnic and theme related food service production and service.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)

1. Proven ability to direct and coordinate diverse workforce.

2. Must be capable of successfully performing all aspects of financial planning, establishing controls and systems and personnel management.

3. Must be capable of creating/analyzing employee schedules.

4. Must possess necessary skills to relate and communicate with varied groups and individuals.

5. Requires ability to work completely and effectively under stressful conditions

6. Proven ability to predict own workload and that of supportive personnel, to meet the budgetary and personnel constraints in relation to daily fluctuations.

7. Must possess ability to interpret departmental and hospital policy to subordinates.

8. Requires ability to set own work priorities and schedule.

9. Requires ability to design and analyze details pertaining to menus, food production and service.

10. Must possess ability to communicate policies and procedures verbally and in writing.

11. Requires ability to troubleshoot and solve problems in a manner consistent with hospital and departmental policies.

12. Must possess skills to facilitate adoption for new systems in a rapidly changing environment.

13. Must have the ability to plan, organize and monitor future events regarding labor & materials required for successful execution.

EEO Statement
MGB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability Partner's Healthcare is acting as an Employment Agency in relation to this vacancy.