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Become An Assistant Community Manager

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Working As An Assistant Community Manager

  • Making Decisions and Solving Problems
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Organizing, Planning, and Prioritizing Work

  • Unpleasant/Angry People

  • Mostly Sitting

  • $55,380

    Average Salary

What Does An Assistant Community Manager Do At Coast Property Management

* include the following.
* Other duties may be assigned.
* A.
* Marketing and Leasing:
* Show units and screen and select qualified residents;
* Complete guest cards for all prospects who telephone or visit the property.
* Follow up with the prospects using the information on the guest card within 24 hours;
* Review all newspaper advertising to ensure it is correct and the ad program is current;
* Supervises Assistant Manager, Leasing and Marketing staff and Maintenance staff;
* Visits competitive properties and assists in preparation of regular market surveys;
* Prepares weekly reports for Regional Manager’s review every Monday;
* Reviews all rental applications for criminal and credit back ground history and lease forms for
* accuracy and compliance with resident policy and check all leases for accuracy and completion;
* Make recommendations to improve marketing and leasing programs.
* B.
* Resident Relations:
* Responds to resident inquiries, complaints and concerns promptly;
* Respond to Maintenance needs and Work Order requests promptly;
* Implement rent collection program;
* Supervises and implements move-in and move-out procedures;
* Enforcement of apartment community rules and regulations.
* C.
* Maintain the physical asset:
* Supervises Maintenance staff, including maintenance supervisor and any contract workers;
* Supervises scheduling of maintenance work;
* Makes regular follow-up inspections on maintenance work;
* Establishes schedule of personnel for emergency maintenance;
* Makes regular follow up inspections on maintenance work;
* Makes regular inspections of grounds, including all common hallways;
* Makes daily inspections of grounds, including common hallways;
* Make-ready all vacant apartment units within expected timeline;
* Makes recommendations for physical repairs, replacements and/or improvements;
* Cleaning vacant apartments;
* Painting vacant apartments;
* Scheduling apartment turnover and maintaining apartments at acceptable levels of rent-readiness.
* D.
* Financial Reporting and Control as directed by the Regional Manager:
* Collects rents, posts them in accounting system and deposits rents into the bank account for the property;
* Properly execute journal receipts for monies collected;
* Maintain accurate accounting records;
* Assists in preparation of the budget;
* Assists in reporting variances from the budget;
* Assists in preparing monthly variance report;
* Assists in approving invoices for payment;
* Assists in preparing inventory of all equipment and supplies;
* Reports accurate payroll information to the Payroll Department in a timely manner;
* Requests Pre-approvals for overtime time pay from Regional Manager;
* E.
* Administration as directed by the Regional Manager:
* Maintenance of property files and records;
* Supervises the handling of any emergency that may arise on-site;
* Assists in reviewing market rents to ensure proper rates are being charged, monitors
* delinquencies, NSF and bad debt procedures to assure timely collection of rents, or evictions;
* Communicates all problems and makes recommendations to Regional Manager in a reasonable
* time frame;
* Implement effective time management;
* Provides satisfactory documentation to ensure fair and timely resolution of disputes or issues with residents, employees or others;
* Demonstrate leadership, and promote professionalism through appearance, attitude and

What Does An Assistant Community Manager Do At National Community Renaissance

* Ensure resident files are maintained in accordance with Compliance and Property Management policies and regulations.
* Assist in marketing and advertising for vacancies in accordance with properties Affirmative Fair Housing Marketing Plan.
* Assist in maintaining property waiting list in accordance with Tenant Selection Plan.
* Process applications for housing in accordance with properties affordable housing covenants.
* Assist in preparing deposits for banking and making daily bank runs.
* Post resident payments into Yardi in a timely manner.
* Assist Community Manager in preparing management required month end reports.
* Assist Community Manager in maintaining work orders and posting in Yardi.
* Assist Community Manager in preparing office and maintenance supply orders in accordance with approved property budget.
* Working as a cohesive team with maintenance personnel to ensure vacancy turn times are met.
* Prepare late notices and notices to pay rent.
* Assist Community Manager with legal proceedings.
* Assist in showing available units.
* Maintain general office and resident files.
* Take a proactive role in shopping the competition and marketing.
* Assist residents at all times when requested.
* Record traffic in software program on a daily basis.
* Follow up with Guest Cards or a Thank
* You response within twenty-four (24) hours of the visit with the prospect.
* Respond to all resident complaints in a timely and professional manner.
* Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stay at locations away from the employees home.
* Other duties as requested.
* Assist Community Manager in maintaining 100% occupancy at all times.
* Ensure residents are provided a clean, safe and well maintained community.
* Maintain positive relations with CORE internal departments.
* Assist Community Manager in processing annual re-certifications within established timelines.
* Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance

What Does An Assistant Community Manager Do At EdR

* Assists in the development of residence life/student development programs complimentary to programs within the University setting.
* Promotes resident involvement in programming activities at the property and attends all functions planned by resident staff.
* Provides guidance and training to staff members who are planning the activities.
* Assists in the development of the office staff and the Residence Life staff to include the Resident Directors and Residence Life Coordinator, if applicable
* In conjunction with the CM/GM and Leasing & Marketing Manager, supervises student workers (CA/RA’s) who are involved in office procedures; establishes time schedules for the CA/RA’s and student workers and ensures schedules are executed.
* Attends weekly meetings with Residence Life staff and department supervisors and train, motivates, and coaches these staff members in the execution of their duties.
* Supervises the front office function and staff to ensure the day to day accounting/administrative functions are handled efficiently.
* Assists the CM/GM in the development of the annual operating budget.
* Coordinates the summer business program (conferences or group bookings) to meet the objective of the business plan.
* Performs and facilitates room inspections and room condition forms for all rooms prior to check-in.
* Investigates and reports room and community area damages.
* Educates residents on safety procedures such as fire drills

What Does An Assistant Community Manager Do At Firstservice Residential

* The job duties listed are typical examples of the work performed by positions in this job classification.
* Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
* Attend all company mandatory functions.
* Take calls from homeowners and vendors and handle the matter or refer to the appropriate staff member.
* Consistent use and maintenance of information in Connect.
* Association holds a small number of social events for Members and their guests and staff may be required from time to time to assist with set up, and other event preparations and/or to work the event as assigned.
* Open, review, separate, date-stamp and distribute mail received.
* Support staff as requested to complete filing, typing, and completion of letters, flyers and other communications as requested.
* Operate and manage the office telephone system.
* Assist in mass email and newsletter communications.
* Assist in the assembly/mailing/postage of mass mailings.
* Assist with light general maintenance and set up may be required occasionally.
* General filing, copying and other administrative duties as may be required.
* Maintain an organized and clean workspace according to company procedures.
* Complete company training as assigned, attend all mandatory company functions, complete time card as per policy and adhere to FirstService Standards of Operation.
* Comply with company policies and procedures.
* Assist with Association webpage updates/maintenance
* Assist with various Association events.
* Assist with opening and/or closing of facility
* Assist with all event registrations as outlined in the Association handbook.
* Assist with various Association administrative duties
* Perform Site inspections when working
* Create various reports for the Community
* Follow up on various tasks provided to completion
* Other duties and assignments may be required
* EDCUATION

What Does An Assistant Community Manager Do At Steadfast Management Company

* ADMINISTRATION
* Uphold the Steadfast Core Values and Mission Statement.
* Maintain a professional image and attitude at all times; observing the policies and procedures of Steadfast Companies when conducting business with residents and all related parties.
* Assist the Community Manager in all functions necessary to effectively operate the community.
* Maintain professional communication with residents, applicants, and other representatives.
* Prepare and maintain complete resident and general office files; keeping proper documentation at all times.
* Assist with compliance procedures as directed by Community Manager and Steadfast corporate office.
* Type business letters and memos using proper grammar and spelling.
* Assist Community Manager with weekly and monthly reports and analysis.
* Be aware of all relevant laws and agency regulations, including but not limited to fair housing, sexual harassment, disability accommodations, and landlord-tenant relationships as they apply to the policies and procedures of the company and the community.
* Assist with special projects and administrative tasks as directed by management staff.
* MARKETING & LEASING
* Assist Community Manager with leasing, marketing, and advertising preparation.
* Assist applicants by giving property tours, answering telephone calls, preparing application paperwork, and communicating leases and community policies.
* Maintain records of rental levels of comparable properties by preparing regular market surveys and keeping open lines of communication with staff at other communities.
* MAINTAIN THE PHYSICAL ASSET
* Take maintenance service requests from residents and follow-up on service calls, keeping and filing all copies and related documents.
* Process move-ins and move-outs following company policies and procedures and guidelines established by federal, state, and local agencies.
* Assist with supervision of all vacant apartment turnover procedures.
* Ensure outside vendors and contractors working at the community are in compliance with Steadfast Vendor Management System requirements.
* Assist Community Manager to prepare and update inventory of all equipment and supplies.
* Assist with annual unit inspections.
* FINANCIAL REPORTING & CONTROLS
* Collect rents and control delinquency.
* Serve legal documents and process and supervise all eviction proceedings.
* Assist in the collection of all monies due to the Community (rents, damages, late fees,etc.) and the preparation of receipts.
* Assist in the daily banking procedures.
* Make deposits daily (first 10 days of each month).
* Process all invoices received at community in a timely manner and in accordance with company policies.
* Assist Community Manager in preparation of monthly financial accounting reports and explanation of budget variances.
* Other duties as assigned.
* Assist with special projects and assignments as needed

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How To Become An Assistant Community Manager

Although many employers prefer to hire college graduates, a high school diploma or equivalent is enough for some jobs. Some managers receive vocational training. Other managers must have a real estate license.

Education

Many employers prefer to hire college graduates for property management positions, particularly for offsite positions dealing with a property’s finances or contract management. Employers also prefer to hire college graduates to manage residential and commercial properties. A bachelor’s or master’s degree in business administration, accounting, finance, real estate, or public administration is preferred for commercial management positions. Managers of commercial properties and those dealing with a property’s finances and contract management increasingly are finding that they need a bachelor’s or master’s degree in business administration, accounting, finance, or real estate management, especially if they do not have much practical experience.

Work Experience in a Related Occupation

Experience in real estate sales is a good background for onsite managers because real estate salespeople also show commercial properties to prospective tenants or buyers.

Licenses, Certifications, and Registrations

Real estate managers who buy or sell property must have a real estate license in the state in which they practice. In a few states, property and community association managers must also have a real estate license. Managers of public housing subsidized by the federal government must hold certifications.

Property, real estate, and community association managers working in Alaska, Colorado, California, Connecticut, Florida, Georgia, Illinois, Nevada, Virginia, and the District of Columbia are required to obtain professional credentials or licensure. Requirements vary by state, but many managers working in states without requirements still obtain designations to show competence and professionalism. BOMI International, the Community Associations Institute, the Institute of Real Estate Management, the National Association of Residential Property Managers, and the Community Association Managers International Certification Board all offer various designations, certifications, and professional development courses. Most states require recertification every 2 years.

In addition, employers may require managers to attend formal training programs from various professional and trade real estate associations. Employers send managers to these programs to develop their management skills and expand their knowledge of specialized fields, such as how to operate and maintain mechanical systems in buildings, how to improve property values, insurance and risk management, personnel management, business and real estate law, community association risks and liabilities, tenant relations, communications, accounting and financial concepts, and reserve funding. Managers also participate in these programs to prepare themselves for positions of greater responsibility in property management. With related job experience, completing these programs and receiving a satisfactory score on a written exam can lead to certification or the formal award of a professional designation by the sponsoring association. 

Advancement

Many people begin property management careers as assistant managers, working closely with a property manager. In time, many assistants advance to property manager positions.

Some people start as onsite managers of apartment buildings, office complexes, or community associations. As they gain experience, they may advance to positions of greater responsibility. Those who excel as onsite managers often transfer to assistant offsite property manager positions, in which they gain experience handling a broad range of property management responsibilities.

The responsibilities and pay of property, real estate, and community association managers increase as these workers manage more and larger properties. Property managers are often responsible for several properties at a time. Some experienced managers open their own property management firms.

Important Qualities

Customer-service skills. Property, real estate, and community association managers must provide excellent customer service to keep existing clients and expand their business with new ones.

Interpersonal skills. Because property, real estate, and community association managers interact with people every day, they must have excellent interpersonal skills.

Listening skills. Property, real estate, and community association managers must listen to and understand residents and property owners in order to meet their needs.

Organizational skills. Property, real estate, and community association managers must be able to plan, coordinate, and direct multiple contractors at the same time, often for multiple properties.

Problem-solving skills. Property, real estate, and community association managers must be able to mediate disputes or legal issues between residents, homeowners, or board members.

Speaking skills. Property, real estate, and community association managers must understand leasing or rental contracts and must be able to clearly explain the materials and answer questions raised by a resident or group of board members.

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Assistant Community Manager jobs

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Assistant Community Manager Demographics

Gender

  • Female

    76.4%

  • Male

    21.6%

  • Unknown

    2.0%

Ethnicity

  • White

    79.6%

  • Hispanic or Latino

    11.9%

  • Asian

    6.6%

  • Unknown

    1.5%

  • Black or African American

    0.4%
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Languages Spoken

  • Spanish

    71.9%

  • Portuguese

    4.7%

  • German

    3.1%

  • French

    3.1%

  • Dari

    3.1%

  • Swedish

    1.6%

  • Vietnamese

    1.6%

  • Somali

    1.6%

  • Japanese

    1.6%

  • Czech

    1.6%

  • Hindi

    1.6%

  • Arabic

    1.6%

  • Korean

    1.6%

  • Italian

    1.6%
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Assistant Community Manager

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Assistant Community Manager Education

Assistant Community Manager

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Real Assistant Community Manager Salaries

Job Title Company Location Start Date Salary
Assistant Communications Manager Richemont North America, Inc. New York, NY Aug 16, 2010 $71,000
Assistant Media and Communications Manager National Academy of Sciences Washington, DC Aug 13, 2012 $55,141 -
$61,235
Assistant Communications Manager Into USA LLC Solana, FL Jul 15, 2012 $47,500
Assistant Community Manager The Experience LLC New York, NY Sep 20, 2015 $42,000
Assistant Community Manager Blizzard Entertainment, Inc. Irvine, CA Sep 15, 2010 $41,912
Assistant Community Manager Blizzard Entertainment, Inc. Irvine, CA Sep 23, 2010 $41,912

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Top Skills for An Assistant Community Manager

OccupancyVacantUnitsCustomerServiceRentPaymentsResidentRetentionBankDepositsRentCollectionYardiProspectiveResidentsResidentRelationsMarketSurveysPropertyManagementApartmentHomesMaintenanceStaffApartmentCommunityLeaseRenewalsCompanyPoliciesImmediateSupervisorResidentFilesMonthlyReports

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Top Assistant Community Manager Skills

  1. Occupancy
  2. Vacant Units
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Established preferred employer relationship with the Arizona Cardinals and United States Border Patrol resulting in increased occupancy.
  • Inspected vacant units and reported repairs needed to maintenance team; ensured quality property maintenance.
  • Consult with potential residents for occupancy, and ensure resident satisfaction with great customer service.
  • Requested, accepted and posted rent payments, fees and deposits for both current and future residents.
  • Supervised the organization and promotion of ongoing resident retention programs to minimize turnover and promote resident satisfaction.

Top Assistant Community Manager Employers

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