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Assistant community manager skills for your resume and career

Updated January 8, 2025
4 min read
Assistant community manager example skills
Below we've compiled a list of the most critical assistant community manager skills. We ranked the top skills for assistant community managers based on the percentage of resumes they appeared on. For example, 21.0% of assistant community manager resumes contained customer service as a skill. Continue reading to find out what skills an assistant community manager needs to be successful in the workplace.

15 assistant community manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant community managers use customer service:
  • Lowered delinquency rates, increased occupancy/resident retention, enforcing regulations and ensuring residents received the highest standard of customer service.
  • Managed all operations of a 468-unit residential community including sales, customer service, office administration, and account management.

2. Property Management

Property management is the regular oversight of commercial, residential, or industrial real estate by a third-party contractor. Property management includes the day-to-day care of the property, fixing minor and major issues, and monitoring the security of the property.

Here's how assistant community managers use property management:
  • Utilized property and relationship building expertise to offer leasing services for multiple property management companies in metro Atlanta and Athens areas.
  • Submit reports required and/or requested by company reporting schedule or company property management personnel in a timely and accurate manner.

3. Yardi

Yardi is a tech company that creates solutions for land management and real estate firms of all sizes. Land security, marketing, industrial applications, elder care, and finances are also covered by the company's tech suites. Yardi offers customised land management tools and wealth management applications for all commercial property verticals, giving owners, developers, buyers, and other stakeholders access to data tailored to their individual needs.

Here's how assistant community managers use yardi:
  • Collected and processed payments, gathered financial data for entry in property accounting records via YARDI, WCMS, or EIV.
  • Analyzed and prepare all rent pricing strategies and concession reports; to include Input, track and approve expenses through YARDI.

4. Resident Retention

Here's how assistant community managers use resident retention:
  • Hold and participated in community events and engagements to promote resident retention, satisfaction and community outreach.
  • Supported Community Manager with resident retention strategies and warranted smooth operation of property in his/her absence.

5. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how assistant community managers use phone calls:
  • Follow a timely collection process by issuing collection notices, phone calls, including door to door collection if necessary.
  • Answer incoming phone calls and handle accordingly, whether prospect call, resident issue, service request, etc.

6. Apartment Homes

Here's how assistant community managers use apartment homes:
  • Coordinate with maintenance and make-ready staff to ensure a timely recondition of apartment homes after move-out.
  • Supervised maintenance and outsourced vendors getting apartment homes ready for move-in.

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7. Market Surveys

A market survey is an effort in gathering information whether in group or on an individual basis about the target market -- products/services, customers and their preferences, trends in market prices, experience and expectations, etcetera for business managers to know their target customers and maintain competitiveness.

Here's how assistant community managers use market surveys:
  • Assisted manager in preparing daily/weekly reports, resident communication, move-ins/outs, office supply inventory, and market surveys.
  • Stay informed about current market and competitor conditions by completing market surveys weekly.

8. Evictions

Here's how assistant community managers use evictions:
  • Prepared and delivered all collection notices, processed evictions on delinquent residents, underpayments and NSF reimbursements as required.
  • Processed notices to vacate & managed delinquency/file evictions as necessary and associated collections activities.

9. Resident Satisfaction

Here's how assistant community managers use resident satisfaction:
  • Developed schedules and programs for housekeeping and assisted living staff, resulting in low occupancy turnover related to high resident satisfaction.
  • Served as Community Manager as required, on all community related issues, ensuring resident satisfaction.

10. Resident Relations

Here's how assistant community managers use resident relations:
  • Preserved positive Staff-to-Company and Company-to-Resident relations.
  • Supported management in several functions including daily operations, financial reporting, training and development of employees and resident relations.

11. Apartment Community

An apartment community is a building or a group of buildings on the same property owned by a single owner, with at least one building containing three or more residential units. They contain many important rooms and features that are essential to the operation of the complex. The most important qualities of an apartment community are not always immediately apparent but only become obvious after one has lived for a long period of time.

Here's how assistant community managers use apartment community:
  • Performed general administration of the property and performing related management functions with the daily operations of the apartment community.
  • Created and developed marketing materials for outside marketing of the apartment community.

12. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how assistant community managers use bank deposits:
  • Collected rents, secured bank deposits, processed security deposits and managed accurate application files.
  • Prepared bank deposits and efficiently maintained all procedures relating to cash management.

13. Resident Complaints

Here's how assistant community managers use resident complaints:
  • Responded to resident complaints and issues calmly and respectfully while providing positive solutions.
  • Handled resident complaints personally to verify they were properly addressed.

14. Affordable Housing

Here's how assistant community managers use affordable housing:
  • Managed accounts receivable and IRS income certification compliance for 220-unit affordable housing community.
  • Process applications for housing in accordance with properties affordable housing covenants.

15. Property Inspections

A property inspection is a visual inspection of observable areas of a property and a report on the state of that property. Property inspections get done by qualified experts and trained professionals with experience and an in-depth understanding of property types to tell if a property is up to code. It affects a large percentage of the buying process.

Here's how assistant community managers use property inspections:
  • Assisted Community Manager with preparing reports of property inspections, safety meetings and monthly owners meetings.
  • Performed property inspections during construction for quality control to verify the apartments were acceptable for move-in.
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List of assistant community manager skills to add to your resume

Assistant community manager skills

The most important skills for an assistant community manager resume and required skills for an assistant community manager to have include:

  • Customer Service
  • Property Management
  • Yardi
  • Resident Retention
  • Phone Calls
  • Apartment Homes
  • Market Surveys
  • Evictions
  • Resident Satisfaction
  • Resident Relations
  • Apartment Community
  • Bank Deposits
  • Resident Complaints
  • Affordable Housing
  • Property Inspections
  • Onesite
  • Rental Applications
  • Rent Payments
  • Delinquent Accounts
  • Rent Collection
  • Vacant Apartments
  • Late Fees
  • HUD
  • Security Deposits
  • Accruals
  • Recordkeeping
  • Late Notices
  • Resident Accounts
  • Process Applications
  • Cash Flow
  • Develop Marketing Strategies
  • Resident Functions
  • Application Fees
  • NSF
  • Late Payments
  • MRI
  • Background Checks
  • Resident Events
  • Yardi Voyager
  • Prompt Processing
  • Lease Apartments
  • Resident Ledgers
  • Ledgers
  • Delinquency Reports
  • Rent Increases
  • Financial Reports
  • HOA
  • Facebook
  • Community Events

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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