What does an assistant community manager do?
An assistant community manager is primarily responsible for overseeing the daily operations in a housing or rental property. They are also responsible for assisting incoming and outcoming tenants, maintaining an active line of communication with residents, and managing the records of employees, bills, and deposits. There are also instances when they must process payments and requests from tenants, respond to inquiries and concerns, and schedule maintenance activities. Furthermore, as an assistant manager, it is essential to perform support tasks and lead the team, all while adhering to the community's policies and regulations.
Assistant community manager responsibilities
Here are examples of responsibilities from real assistant community manager resumes:
- Manage single family homes, condominiums, commercial condominiums, and mix use properties.
- Manage and maintain company Instagram with fan interaction and ticket contest giveaways.
- Process notices to vacate & manage delinquency/file evictions as necessary and associate collections activities.
- Manage consistent method of collection activities for every client portfolio, ensuring timely payment collections.
- Manage all site communication channels including multiple internal sites such as SharePoint and other corporate community base resources for Arizona.
- Input in lease information and applications into OneSite.
- Collect and keep careful records of cam payments.
- Prepare RFP and RFQ for bids on various projects.
- Submit paperwork into OneSite data system to be approve for move-in.
- Ensure property stays in compliance with all IRS and HUD regulations.
- Direct maintenance staff in routine repair or capital projects of condominiums.
- Compile databases of contacts using Google, ZoomInfo, and LinkedIn for the sales team.
- Launch and formalize RFP system to improve monitoring of propose expenses and selection of vendors.
- Book keeping: YARDI & AMSI experience, collection of rent, utilizes, and accounts payable.
- Collect and process payments, gather financial data for entry in property accounting records via YARDI, WCMS, or EIV.
Assistant community manager skills and personality traits
We calculated that 21% of Assistant Community Managers are proficient in Customer Service, Property Management, and Yardi. They’re also known for soft skills such as Customer-service skills, Interpersonal skills, and Listening skills.
We break down the percentage of Assistant Community Managers that have these skills listed on their resume here:
- Customer Service, 21%
Lowered delinquency rates, increased occupancy/resident retention, enforcing regulations and ensuring residents received the highest standard of customer service.
- Property Management, 13%
Utilized property and relationship building expertise to offer leasing services for multiple property management companies in metro Atlanta and Athens areas.
- Yardi, 6%
Collected and processed payments, gathered financial data for entry in property accounting records via YARDI, WCMS, or EIV.
- Resident Retention, 6%
Hold and participated in community events and engagements to promote resident retention, satisfaction and community outreach.
- Phone Calls, 3%
Follow a timely collection process by issuing collection notices, phone calls, including door to door collection if necessary.
- Apartment Homes, 3%
Coordinate with maintenance and make-ready staff to ensure a timely recondition of apartment homes after move-out.
"customer service," "property management," and "yardi" are among the most common skills that assistant community managers use at work. You can find even more assistant community manager responsibilities below, including:
Customer-service skills. The most essential soft skill for an assistant community manager to carry out their responsibilities is customer-service skills. This skill is important for the role because "property, real estate, and community association managers must provide excellent support to keep existing clients and expand their business with new ones." Additionally, an assistant community manager resume shows how their duties depend on customer-service skills: "monitor work orders, walk ground daily, answer phone calls, assist walk-in customer/s, residents with inquiries or problems. "
Interpersonal skills. Another soft skill that's essential for fulfilling assistant community manager duties is interpersonal skills. The role rewards competence in this skill because "property, real estate, and community association managers interact with different types of people every day." According to an assistant community manager resume, here's how assistant community managers can utilize interpersonal skills in their job responsibilities: "managed vendor relationships established resident retention activities and provided superior service while using my interpersonal savvy to resolve customer complaints"
Listening skills. Another skill that relates to the job responsibilities of assistant community managers is listening skills. This skill is critical to many everyday assistant community manager duties, as "property, real estate, and community association managers pay attention to residents and proprietors in order to understand and meet their needs." This example from a resume shows how this skill is used: "communicated with prospective residents (giving interest tours of property)* completed weekly leasing/financial reports. "
Communication skills. For certain assistant community manager responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of an assistant community manager rely on this skill, as "property, real estate, and community association managers must understand contracts and must be able to clearly explain the materials and answer questions raised by residents, board members, or service providers." For example, this snippet was taken directly from a resume about how this skill applies to what assistant community managers do: "provide exceptional customer service to all prospects and residents by demonstrating strong communication skills, empathy and empowerment. "
Organizational skills. Another crucial skill for an assistant community manager to carry out their responsibilities is "organizational skills." A big part of what assistant community managers relies on this skill, since "property, real estate, and community association managers must be able to plan, coordinate, and direct multiple contractors at the same time, often for multiple properties." How this skill relates to assistant community manager duties can be seen in an example from an assistant community manager resume snippet: "demonstrate strong sales, customer service, organizational, multi-tasking and communication skills. "
Problem-solving skills. While "problem-solving skills" is last on this skills list, don't underestimate its importance to assistant community manager responsibilities. Much of what an assistant community manager does relies on this skill, seeing as "property, real estate, and community association managers must be able to mediate disputes or legal issues between different groups of people, such as residents and board members." Here is a resume example of how this skill is used in the everyday duties of assistant community managers: "reviewed and resolved balances owed or credits on delinquency reports. "
The three companies that hire the most assistant community managers are:
- Greystar Real Estate Partners189 assistant community managers jobs
- Asset Living82 assistant community managers jobs
- Related Companies40 assistant community managers jobs
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Compare different assistant community managers
Assistant community manager vs. Leasing agent
A leasing agent primarily works to assist and represent property owners when finding and managing tenants. They are in charge of advertising and promoting the properties in different areas or platforms, developing marketing strategies, coordinating with applicants, gathering their requirements, verifying the applicants' paperwork and references, and negotiating leasing terms. Moreover, a leasing agent also acts as the landlord because they serve as the tenants' point of contact regarding issues and concerns, conduct property inspections, and manage the properties' maintenance operations, coordinating with the owners regularly.
There are some key differences in the responsibilities of each position. For example, assistant community manager responsibilities require skills like "good judgment," "phone calls," "resident satisfaction," and "resident relations." Meanwhile a typical leasing agent has skills in areas such as "property tours," "appropriate paperwork," "guest cards," and "lease applications." This difference in skills reveals the differences in what each career does.
Leasing agents really shine in the retail industry with an average salary of $36,389. Comparatively, assistant community managers tend to make the most money in the finance industry with an average salary of $48,301.The education levels that leasing agents earn slightly differ from assistant community managers. In particular, leasing agents are 3.4% less likely to graduate with a Master's Degree than an assistant community manager. Additionally, they're 0.2% more likely to earn a Doctoral Degree.Assistant community manager vs. Leasing professional
A Leasing Professional is responsible for handling and coordinating with potential tenants for rental purposes. Leasing Professionals discuss the leasing terms and agreements with the clients, conduct property inspections, and identify possible repairs and renovations. They also evaluate the current market performance to negotiate pricing and payment procedures. A Leasing Professional must have excellent communication and organizational skills, especially in processing lease documents efficiently, responding to clients' inquiries and concerns, and adhering to state regulations and policies.
In addition to the difference in salary, there are some other key differences worth noting. For example, assistant community manager responsibilities are more likely to require skills like "property management," "good judgment," "market surveys," and "resident relations." Meanwhile, a leasing professional has duties that require skills in areas such as "property tours," "lease renewals," "work ethic," and "telephone calls." These differences highlight just how different the day-to-day in each role looks.
On average, leasing professionals earn a lower salary than assistant community managers. Some industries support higher salaries in each profession. Interestingly enough, leasing professionals earn the most pay in the finance industry with an average salary of $35,035. Whereas assistant community managers have higher pay in the finance industry, with an average salary of $48,301.leasing professionals earn similar levels of education than assistant community managers in general. They're 3.7% less likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.Assistant community manager vs. Leasing consultant
A Leasing Consultant specializes in helping property owners secure tenants for their rental properties. Most of the responsibilities include coordinating with landlords to find suitable occupants, posting rental notices and advertisements on various platforms, and monitor the quality of every rental property. Furthermore, Leasing Consultants must ensure that the tenants will be able to uphold the leasing agreements by screening potential applications through particular requirements, evaluating and verifying the applicant's documentation, and negotiating the contract terms.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from assistant community manager resumes include skills like "good judgment," "resident satisfaction," "resident relations," and "property inspections," whereas a leasing consultant is more likely to list skills in "data entry," "product knowledge," "property tours," and "renewal process. "
Leasing consultants earn the highest salary when working in the finance industry, where they receive an average salary of $33,561. Comparatively, assistant community managers have the highest earning potential in the finance industry, with an average salary of $48,301.leasing consultants typically earn similar educational levels compared to assistant community managers. Specifically, they're 3.0% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Assistant community manager vs. Property management assistant
Property management assistants are professionals who are responsible for providing support functions to the management team that handles residential or commercial properties. These assistants are required to interview prospective residents while helping new residents with moving in while scheduling their service requests. They must prepare all the correspondence for property owners such as utility change-overs and lease contracts. Property management assistants must also collaborate with their property managers to ensure prudent rent collections from their tenants.
Types of assistant community manager
Updated January 8, 2025
