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Assistant community manager jobs in Lakewood, OH

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  • Property Manager

    A&M Products Manufacturing 4.3company rating

    Assistant community manager job in Aurora, OH

    Storage King USA has an immediate opening for a property manager at our location in Aurora, Oh. We are looking for individuals to join our team with customer service, retail, restaurant, sales, marketing, or property management experience. We are open to a wide variety of candidate background experiences associated with direct contact with the public. As a Property Manager, you will be part of a fast-growing team, have an inclusive company culture, and career development opportunities. You will lead the daily operations of the storage facility and manage a team and customers renting storage units. Our customers are a top priority and your interactions with customers make a difference. This is a full-time, hourly position with some weekends required. Essential Duties and Responsibilities: * Renting storage units, parking space, and selling store merchandise. * Converting telephone and walk-in inquiries into storage rentals. * Operate the property within the budgeted guidelines established by Storage King USA leadership. * Schedule all contractors for any other services needed. Inspect all work performed prior to approval for payment to contractors. * Enforce a fair and comprehensive rental collection practice as dictated per policy. Be present for auctions of delinquent tenants and evictions. * Directs activities of all on-site personnel and maintains a great working environment. * Post, collect, track, and manage delinquency of rental and other income. * Ensure desired renewals are being captured at the highest rate possible. * Developing relationships and cross promotion opportunities by partnering with local businesses in the communities we serve. * Daily property walks to check locks, check for cleanliness and upkeep, sweep the property, clean units, ensuring supplies are appropriately stocked, and performing other light maintenance tasks. You Will Make An Impact By: * Going above and beyond for our tenants - striving to uphold Storage King USA high standards of customer service. * Being dedicated to Storage King USA Mission and Values - exceeding goals and maintaining a positive relationship with your team, tenants, vendors, and local community. Storage King USA offers an inclusive, supportive, and encouraging work environment along with a competitive pay structure, and excellent comprehensive benefits package including: * Medical, dental, and vision insurance options at an affordable rate, * 401(k), * Comprehensive perks discount program across the country, * Paid holidays and paid time off, * Bonus opportunity, * Career growth opportunities, * Training and development, Requirements * Solid communication and organizational skills. * Basic computer skills and proficiency in Microsoft Word and Excel. * Provide best-in-class customer service to new and existing customers.
    $38k-59k yearly est. 50d ago
  • Assistant Community Manager - The Lumen Playhouse Square

    Hines 4.3company rating

    Assistant community manager job in Cleveland, OH

    When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities As an Assistant Community Manager at The Lumen Playhouse Square with Hines, you will be responsible for supporting and assisting the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports. Responsibilities include, but are not limited to: Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue Adheres to Hines's established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased Processes resident move-outs by reviewing lease terms and notice requirements Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, and coordinating maintenance and make-ready tasks with the maintenance supervisor Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community's performance, and responding to owner requests as needed Qualifications Minimum Requirements include: High school diploma or equivalent from an accredited institution Two or more years prior experience in property management or in a related industry preferred Experience with property management software preferred; Entrada experience a plus Intermediate knowledge of Microsoft Office Knowledge of basic accounting practices Excellent verbal and written communication skills Work indoors approximately 95% of the time and outdoors 5% of the time Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings Ability to lift up to 25lbs Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters Transfer properties and work overtime as business needs deem appropriate Ability to work a flexible schedule including weekends and holidays Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please. We can recommend jobs specifically for you! Click here to get started.
    $30k-48k yearly est. Auto-Apply 24d ago
  • Assistant Property Manager

    BG Staffing Inc. 4.3company rating

    Assistant community manager job in Cleveland, OH

    Are you ready to jump into the dynamic world of Property Management? The Apartment Industry is booming, and the opportunities are endless! Let BGSF, one of the largest staffing firms in the nation, assist in mapping out the best career path for you! Working with BGSF gives you access to the top Property Management Companies in the area while also allowing you to sharpen your leasing and/or maintenance skills! Benefits include medical, dental, competitive WEEKLY PAY all while gaining on-site experience. Temporary, Temp to Perm & Direct Hire positions available! May be eligible for paid sick leave and/or paid time off in accordance with applicable state and/or local law. OPPORTUNITY for Assistant Property Managers! Are you motivated and enthusiastic? Do you love engaging with customers? Or maybe you have a knack for completing goals? We have the job for you! The ideal candidate will possess attention to detail and the ability to follow directions. You will assist the property manager in supervising and overseeing the day-to-day operations of the community. Assistant Property Manager Job Duties * Work with prospective and current residents to resolve concerns and ensure customer satisfaction * Touring the community & apartment homes * Sell/ Lease apartment inventory * Assist with completion of required application and lease paperwork * Assist with community events and resident retention * Manage collections including keeping delinquencies at an acceptable rate * Post rents, follow the eviction & move-out processes * Achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents Assistant Property Manager Requirements * Onsite apartment property management experience * Software requirements may apply - Yardi * Fair Housing knowledge is required * Conflict management experience * Have dependable transportation to and from work * Have a strong work ethic with reliability and dependability * Ability and desire to jump in and assist with other community projects * Enjoy working with others and taking direction when needed * Maintain a friendly and customer service-oriented approach to co-workers and customers APPLY TODAY! #Work4BG Once your application is received a member of our Talent Acquisition team will reach out to start your journey to your career in Property Management! Can't wait to start your new job?! Check out www.BGSF.com and register today! This will ensure you are first in line! Know anyone else looking for an amazing opportunity in a multifamily career?! We reward referrals! Ask us how you can make an extra $50*! BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
    $38k-54k yearly est. 22d ago
  • Manager, Property

    Cantor Fitzgerald 4.8company rating

    Assistant community manager job in Cleveland, OH

    Responsible for the development and implementation of policies, procedures and programs that will assure a well-managed, well-maintained building, placing maximum emphasis on positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination in conjunction with the owner's goals and objectives. Responsibilities Essential Job Duties: Assist in solidifying positive relationship with owner by being proactive and responsive to owners' needs and requests. Assist senior management in understanding and working with the client to determine the goals and objective for the performance of the real estate assets. Assist Vice President and Portfolio Manager in developing and implementing recommendations to position the property to achieve the highest value consistent with the owner's objective. Prepare and report information in a timely fashion to designated staff as set forth by Newmark and the property owners. Create and develop upgrades to services being provided by the company in an effort to exceed client expectations. Develop and implement staffing plans and job descriptions as required for assigned sites and promote continuous education for all on-site personnel. Bottom line responsibility for the preparation, presentation and content of the annual operating budget and monthly financial reporting package. Responsible for the final review and approval all annual lease reconciliation and estimates. Establish goals and objectives for the performance of the on-site staff in meeting set goals and objectives in a timely and efficient manner. Prepare employee evaluations and make promotion and compensation recommendations. Develop a resource plan with overall accountability for delivering a completed project, meeting customer requirements, within set budgets and schedules. Prepare lease abstracts and, in some cases, may have final approval authority of all lease abstracts and final document output. Review specifications prepared for service contracts. Responsible for selection and final award of contract services, vendor negotiation of service agreements and the overall monitoring of vendor performance to assure full compliance with standards established within the service agreement. Review and approval of payables and receivables as prepared at the site level. Review and supervise all accounting output as prepared by the accounting department as required by the property. Weekly visits to sites to review policies and procedures, personnel performance, and approving invoices requiring signature. Quarterly inspections of all properties contained within the portfolio. Responsible for short- and long-range planning for all properties assigned. Ensure that all fire, life safety and other safety programs are established and followed in conjunction with the Environmental Health and Safety Act. Maintain a positive image in performing daily work both internally and externally. May perform other duties as assigned. Other Job Functions: Responsible for providing input to proposal efforts with the senior management. Work with management to develop and implement outstanding service programs for clients and tenants within portfolio. Work closely with management to ensure the property(s) succeeds as a profit center or expense control for ownership. May be required to conduct market surveys, recommend pricing, develop marketing programs, and establish broker rapport in support of leasing objectives. Qualifications Skills, Education and Experience: Bachelor's degree in business or related field. RPA and CCIM or CPM certification required. Minimum of 8 years' experience in property operations. Knowledge in all aspects of business including leasing and construction management. Must have been responsible for a portfolio of three or more projects with direct reports. A valid real estate license is required in states where work is performed May perform other duties as assigned Salary: $85,000 - $110,000 annually The expected base salary for this position ranges from $85,000 to $110,000 annually. The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.). Working Conditions: Normal working conditions with the absence of disagreeable elements Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
    $85k-110k yearly Auto-Apply 60d+ ago
  • Assistant Property Manager - Rainbow Place

    Millennia Housing Management 4.5company rating

    Assistant community manager job in Cleveland, OH

    The Millennia Companies seeking an Assistant Property Manager who has knowledge of residential housing and housing programs. The Assistant Property Manager reports to the Community Manager and shares responsibility for the overall operation and the day-to-day implementation of policies, procedures, and programs to ensure a well-managed and maintained Community. The Assistant Property Manager should maintain property rentals by advertising and filling vacancies, negotiating, and enforcing leases, maintaining and securing premises, and knowing Fair Housing Laws and all other laws about housing. The ideal candidate will assist in managing the Community according to prescribed policies and procedures, under the supervision of the Property Manager or Senior Property Manager assists in all operational and financial aspects of the property or properties. Essential Functions and Responsibilities Interviews and screens prospective residents for occupancy. Identifies appropriate contractors, defines the scope of work, and obtains necessary bids. Processes and monitors work orders. Processes and submits invoices for payment. Rent collection, receipting, prepares deposits using Onesite property management software. Submits required reports and maintains records according to company policy. Responsible for in-house monthly file audits. Responsible for apartment inspections for move-in/move-out conditions (pre/post inspections) and the successful completion of the process within 24 hours of the action. Organizes and files all relevant reports, leases, and paperwork. Accepts service requests from residents and routes to maintenance for prompt processing. Ensure the completion of all recertification paperwork within its required deadline. Ensures property's filing system is maintained daily, including applicant/resident, accounting, vendor, and contract files. Maintains a positive customer relations attitude. Physically inspects units and Community Knowledge of state and local landlord/tenant laws and applicable building codes Excellent communication skills in both verbal and written Must have strong computer experience in MS Word, Excel, and Outlook; Onesite experience a plus. Must be thorough, reliable, responsible, honest, organized, flexible and service-oriented Must be knowledgeable of all phases of leasing and resident retention. Secure lease renewals and recertifications each month. Executes marketing and advertising campaigns for apartment leasing in conjunction with the Affirmative Fair Housing Marketing Plan. Creates innovative marketing ideas for marketing the Community and improving resident satisfaction. Remains current on and compliant with the policies and laws affecting the marketing and leasing community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education and Experience High school diploma/GED required or 2+ years' experience in residential leasing or property management. Excellent communication and time management skills. Experience with Microsoft Office (Word, Excel, and PowerPoint). Marketing, sales, or customer service experience required. Housing experience required, preferably affordable housing with an emphasis on the Department of Housing and Urban Development (HUD) and Low-Income Housing Tax Credit (LIHTC). Must be willing and able to travel. Generally, travel commitments are 1-3 days maximum; however, they may occur weekly. Excellent communication skills are critical, including verbal and written. Must possess superior customer service, communication, and interpersonal abilities. Ability to analyze complex problems, propose workable solutions, and implement corrective actions in all situations. Able to influence effectively; gain support for new ideas and approaches across multiple stakeholders with varying agendas and shifting priorities Solid understanding of data analysis, budgeting, and business operations. Superior analytical and problem-solving capabilities. A strong strategic and business mindset. Excellent organizational skills. Work Conditions & Physical Demands Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment. Able to work independently or as a team member and support managers with special projects. Strong collaboration skills - works well across functional areas-excellent relationship-building skills; able to collaborate with various levels of the organization. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Values We Seek Respect : Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together. Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved. Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships. Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business - carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions. Expected Hours of Work & Travel Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings. Travel required. EOE/Disabled/Veterans Statement We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law. Background Check Process Employment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review. Acknowledgment: This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change at any time with or without notice. About The Millennia Companies Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multi-family development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multi-family real estate development, property management, commercial real estate, hospitality and more. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies. You can make a difference at Millennia. Do you value respect, service, performance, and collaboration? These values drive our culture and success, and we recruit employees who embody them. When you join our team, you will be part of an environment that fosters growth and enables excellence. You will also meet passionate employees who work together to advance our mission and create a culture of excellence recognized by industry associations. In 2020, Millennia ranked #1 on the Affordable Housing Finance (AHF) list of Top 10 Companies Completing Substantial Rehabilitation, #4 on the AHF list of Top 50 Affordable Housing Owners, and #18 on the Multi-Housing News list of Top Developers.
    $38k-49k yearly est. Auto-Apply 17d ago
  • Property Manager - Residential | $75K+ Base + Bonuses

    Smartland

    Assistant community manager job in Eastlake, OH

    Property Manager - Residential $75K+ Base + Performance Bonuses Smartland is a fast-growing real estate and property management company overseeing 1,400+ apartments and single-family homes across the Cleveland area. We're seeking a high-performing Property Manager to lead daily operations, drive occupancy and financial performance, and deliver an excellent resident experience across a 300+ unit portfolio. In this role, you will be the primary leader accountable for property performance, team execution, and resident satisfaction. You will work onsite across multiple communities and report directly to the Regional Property Manager / Director of Operations. Schedule Monday-Friday (standard business hours) On-call rotation required Occasional evenings, weekends, or emergency availability What You'll Do As Property Manager, you will oversee all operational, leasing, financial, and customer service functions for your assigned communities. Key Responsibilities Lead operations for a 300+ unit residential portfolio Drive strong occupancy, collections, and resident satisfaction Own and deliver against key performance metrics (KPIs), including: Occupancy and leasing performance Collections and delinquency targets Leasing conversion rates Unit turn timelines Resident satisfaction benchmarks Lead, coach, and hold leasing and maintenance teams accountable Oversee leasing strategy, marketing execution, and move-in/move-out processes Conduct regular property walks and unit inspections to ensure quality standards Oversee maintenance operations, work orders, and unit turns Manage vendor relationships, review bids, and approve work Ensure compliance with Fair Housing laws, safety standards, and company policies Prepare accurate weekly and monthly operational and financial reports Partner with leadership on property improvement and performance plans Resolve resident issues professionally and maintain strong community relationships Make timely, data-driven decisions to protect and grow asset value What You Bring 2+ years of property management experience (multifamily strongly preferred) Strong working knowledge of Fair Housing and compliance requirements Proven leadership experience managing leasing and maintenance teams Ability to hold teams accountable and handle difficult conversations Highly organized with strong follow-through and attention to detail Excellent communication, problem-solving, and conflict-resolution skills Experience with budgets, reporting, and performance metrics Proficiency with Google Workspace; AppFolio experience a plus Ability to thrive in a fast-paced, high-accountability environment Professional, self-driven, and results-oriented mindset Why You'll Love Working at Smartland Smartland supports high-performing leaders with modern tools, clear expectations, and room to grow. $75,000+ base salary with performance-based bonuses Medical, Dental, and Vision benefits Generous Paid Time Off Clear advancement opportunities within a growing company Supportive leadership and collaborative culture Organized systems, structured processes, and ongoing development Not a Fit If You… Struggle with accountability, follow-through, or attendance Avoid leadership responsibility or difficult conversations Cannot manage deadlines, priorities, or fast-paced environments Lack property management or Fair Housing experience Resist documentation, systems, or established SOPs Require constant supervision Ready to Lead? If you're a results-driven property management professional who enjoys leading teams, improving operations, and delivering strong performance, we want to meet you. Apply today and take the next step in your property management career with Smartland. CI: Architect, Technical Expert, Administrator, Coordinator, Scholar Loc: Domestic
    $75k yearly 60d+ ago
  • Community Manager -Cleveland, OH

    Cedar Management Group 3.5company rating

    Assistant community manager job in Cleveland, OH

    This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary. Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. * Proficient with Google Suite applications including Gmail, Docs and Sheets * Communicate effectively in person or by using telecommunications with our Board of Directors (BOD), homeowners and fellow co-workers and generally enjoy working with a diverse clientele * Strong interpersonal, written and verbal communication skills required * Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change. * Strong decision-making, organizational and problem-solving skills * Support and provide efficient and timely communication to multiple Homeowner's Association (HOA) Board of Directors (clients) needs, requests and action items. * Attend and facilitate Board of Directors meetings, annual meetings and special meetings as required (usually in the evening). * Ability to effectively manage multiple client relationships simultaneously. * Prepare all meeting material packets for all above mentioned meetings * Create budgets for communities in portfolio * Obtain and negotiate all vendor contracts i.e. (landscaping, maintenance etc.) * Ability to review, interpret and ensure compliance with HOA documentation * Ability to review, interpret and answer questions on Financial Documents * Assists clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues. * Document and retain all communications between the Community Board Members, Vendors, and Support Teams * Assist and respond to all homeowners' questions relating to statements, violations, maintenance and other questions pertaining to their HOA * Ability to research and obtain information to resolve homeowners' needs * Conduct follow up on specific requests made to agent by home owners * Filing of Paperwork * Other tasks as assigned Requirements * Strong communication skills * Strong ability to multitask * Strong ability to pay attention to detail * Retain and recall a large amount of detailed information * Move quickly and efficiently through assigned workloads * Demonstrate the ability to manage time in order to maximize the maintenance of on-going client relationships * Conduct appropriate for Business atmosphere * To be able to clearly comprehend the information over telephone * Utilize general office equipment i.e., telephone, fax, copy machine * Proper Grammar * Prior HOA experience a plus * General understanding of HOA documents helpful * Bi-lingual helpful Location: * Must be located in or near (city), OH Education and Training: * High School Diploma * 2-5 years related experience; or equivalent combination of education and experience * CMCA, AMS or PCAM Designation preferred Adaptability: * Adapts to changing work demands. * Stays focused on own work when faced with challenges and/or difficulties. * Stays open to and learns from feedback. Physical Activities The following physical activities are necessary to perform one or more of the essential functions of this position. * Moves, lifts, carries supplies weighing less than 20 pounds without assistance. * Creates documents, reports, etc. using a computer. * Ability to enter and locate information on a computer. * Visually verifies and/or reads information. * Sits for an extended period of time. * Must be physically present in the office as the needs of the business dictates.
    $33k-44k yearly est. 3d ago
  • Ohio Regional Property Manager

    CHN Housing Partners 3.5company rating

    Assistant community manager job in Cleveland, OH

    CHN HOUSING PARTNERS Ohio Regional Property Manager We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve. CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services. We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address. Please click here to learn more about our Core Values and how they drive our mission and define who we are. Learn More about CHN Housing Partners' Benefits by clicking here! CHN offers HSA and PPO Medical Plans (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Company Holidays; Life Insurance; 401K Plan, Tuition Reimbursement, and more. The Ohio Regional Property Manager provides leadership and operational oversight for CHN Housing Partners' affordable housing portfolio across Ohio, including both multi-family and single-family LIHTC, HUD, and HOME properties. This position is responsible for achieving targeted performance metrics related to occupancy, rent collection, curb appeal, maintenance turnaround, and compliance readiness. The Regional Manager ensures that property operations align with CHN's mission, regulatory requirements, and financial goals while providing mentorship and direction to on-site management teams. The regional would supervise Property Managers, Assistant Property Managers. The Ohio Regional Manager would collaborate with Compliance Operations Manager, Senior Compliance Manager, Multi-Family Maintenance Manager, and the Director of Maintenance. The pay range for this position is $82,000 - $92,000 per year commensurate with experience Essential Duties and Responsibilities: Portfolio Oversight: Supervise property management staff across assigned Ohio sites in a three-hour radius, including Cleveland, Lorain, and Trumbell County. Oversee daily operations to ensure adherence to CHN performance, budgetary and compliance standards. Monitor occupancy, delinquency, and work order completion rates to meet portfolio benchmarks. Conduct regular site visits to assess building conditions, resident satisfaction and operational efficiency. Collaborate with the Multi-Family Maintenance Supervisor and Director of Maintenance to ensure all properties are ready for NSPIRE and Management and Occupancy review visits. Collaboration with CHN Maintenance and Construction and Development: Serve as the property management liaison for CHN Construction during new development and rehabilitation projects. Participate in pre-construction and construction meetings to plan for resident communications, unit turnover sequencing, and operational readiness. Coordinate with construction and maintenance teams to ensure units meet occupancy standards prior to lease-up or re-occupancy. Support post-construction punch walks and ensure timely completion of outstanding items affecting occupancy or compliance. Ensure all maintenance and capital improvement work orders are completed on time and within budget. Compliance Oversight and Coordination (Operational Accountability Focus): Provide daily oversight of on-site compliance practices to ensure that property managers, Assistant Property managers, Certified Occupancy Specialist follow established CHN procedures for LIHTC, HUD and HOME programs and meet all KPI metrics. Conduct monthly internal compliance audits at each assigned property to verify that tenant files, EIV documentation, and recertification notices are maintained accurately and on schedule. Review Yardi recertification tracking reports monthly to confirm all annual recerts are completed timely and identify any overdue or upcoming deadlines. Ensure all move-ins, interims, and recertifications are process according to CHN compliance procedures and that supporting documentation is securely stored. Monitor EIV books to ensure required reports (New Hires, No income, Summary, and Discrepancy Reports) are being run, documented, and resolved with appropriate follow-up notes. Confirm that on-site staff maintain organized file systems) in preparation for HUD MORs, NSPIRE inspections and syndicator of HFA reviews. Verify that site teams use current income limits, utility allowances, and rent charts provided by the Compliance Department. Collaborate with Compliance Managers to resolve audit findings, file deficiencies, or late recertifications promptly. Participate in monthly compliance coordination meetings with Senior Compliance Manager and Compliance operations manager to review property performance and follow up on outstanding issues. Oversee third-party management portfolios and ensure contract compliance with CHN standards. Review monthly operating and compliance reports Conduct regular performance reviews and site visits to ensure adherence to CHN policies and goals at least quarterly of all units under supervision. Third-Party and Contract Management Oversee third-party management portfolios and ensure contract compliance with CHN standards. Review operating and compliance reports from Partners. Conduct regular performance reviews and site visits to ensure adherence to CHN policies and KPI goals. Conduct staff evaluations, set performance goals and ensure adherence to CHN KPI standards Staffing Leadership and Development Hire, train, and mentor Property Managers, Assistant Property Manager, and Compliance staff. Conduct staff evaluations, set performance goals and ensure adherence to CHN KPI standards. Financial and Operational Performance. Approve invoices, purchase orders and vendor agreements within budget authority. Ensure rent collections and deposits follow CHN, HUD and OHFA procedures. Assist in preparing annual budgets and monitor budget expenditures to help ensure the efficient functioning of properties while maintaining the curb appeal, safety, security and future usability of the assets. Ensure that staff consistently apply policies and procedures. Prepare and review performance appraisals and discuss with subordinates as appropriate. Ensure HUD MOR's REAC inspections are properly prepared for and conducted by site. Education and/or Work Experience Requirements: Bachelor's Degree preferred or equivalent property management experience. Minimum of 5-7 years of property management experience. At least 3 years of supervisory or operations management experience within a LIHTC, HUD, or multi-layered compliance environment. Certifications highly preferred, such as: HCCP (Housing Credit Certified Professional) COS (Certified Occupancy Specialist) TAH / STAR (Tax Credit Specialist or equivalent) Blended Occupancy Specialist (BOS) CHAM or Certified Compliance Professional (CCP) designation Other: Strong understanding of federal and state affordable housing regulations (LIHTC, HUD 4350.3, HOME, PBV, and MSHDA/PHFA/OHFA compliance requirements). Demonstrated experience managing large, multi-site compliance teams and workflows. Advanced proficiency in Yardi Voyager, RentCafé, Devco, and other compliance software systems. Proven ability to interpret and apply complex regulations, prepare for audits, and implement process improvements. Excellent analytical, organizational, and communication skills. Valid Drivers License, reliable transportation and automobile insurance. Critical Competencies: High level customer service, communication skills, conflict resolution, technical skills and problem solving, teamwork, leadership, self -motivation, team motivation, and results oriented. Working Conditions and/or Physical Requirements: Ability to perform essential job functions consistent with ADA, FMLA, and other standards. Regular and punctual attendance consistent with ADA, FMLA, and other standards. Why Should You Apply? You want to be part of an organization where the work you do will have a positive and lasting difference in the community. Great benefits. Opportunities for on-the-job training and/or professional development. M/F/V/D/EOE
    $82k-92k yearly 13d ago
  • Community Manager

    UMH Properties 4.1company rating

    Assistant community manager job in Bedford, OH

    Come join UMH Properties, Inc. and make a difference! UMH Properties, Inc. is a publicly traded Real Estate Investment Trust (REIT) on the New York Stock Exchange (NYSE:UMH) with over 50 years in the manufactured housing industry. As a company that provides high-quality affordable homes and well-cared for communities in eleven states, we know that our company is only as strong as our people. That is why we provide stable and long lasting careers, with extensive training and opportunities for growth. We are looking for a Community Manager is to oversee our Evergreen Manor Community and ensuring UMH standards are consistently maintained for residents and employees. Job Duties Maintaining the community in a first class condition Inspect all homes prior to move-in and ensure that homes are in proper condition and meet UMH standards Inspect all lots on a regular basis to ensure that residents comply with leases, rules and regulations Enforce community rules and regulations Maintain the community by coordinating all efforts of employees and outside contractors to consistently provide an attractive, clean and safe place to live. Titling of homes; follow all UMH procedures to complete title process in an accurate and timely manner Monitor workers on the premises; follow all guidelines to ensure workers are properly licensed, have secured permission to perform work on site, and have provided proper insurance documents before beginning any work. Maintain working knowledge and application of the Americans with Disabilities Act as it pertains to various aspects of the community Maintain working knowledge and application of the Fair Housing Act and other local laws as they pertain to the sale, rental and financing of homes in our communities Aiming for 100% Occupancy Advertise vacancies in the community using only UMH approved templates and methods of advertising Utilize rental or sales promotions by securing the required approvals from the Senior VP of Rentals or the Senior VP of Sales Inspect rental units at the frequency required by UMH. Document inspections performed using UMH designated forms and procedures. Manage home sales for the community following all UMH procedures related to sales, showings, leasing and finance options Aiming for 100% Rent Collection Run credit reports and background checks for all applicants; coordinate with other departments in the company to follow application processing procedures, review screening results and make final decisions on applicants Monitor rent payments and take action to ensure timely rent payments by residents Follow UMH rent collection procedures Learn and adhere to state specific guidelines on commencing eviction actions against residents who are delinquent in paying their rent or in violation of community rules. Learn and adhere to state specific guidelines for taking necessary action with repossessions or abandoned homes Coordinate with UMH Legal Department and Regional manager on any payment agreements for residents Coordinate with accounting department on all stages of the security deposit for renters Coordinate with accounting department on all stages of resident collections and resident bankruptcy Keeping Expenses Within Budget Be vigilant about costs related to work performed in the community; Utilize UMH staff and equipment whenever possible, maintain warranty documentation and submit claims for any repairs covered by warranties; obtain and compare price quotes from outside contractors and vendors. Avoid waste and conserve resources; use all reasonable measures to minimize utility expenses. Ensure new residents promptly transfer utilities to their name. Inspect lots at time of move-out; follow UMH procedures to hold residents accountable for reporting damages and the cost of damages, unpaid taxes or unpaid utility bills. Consistently monitor and communicate with the Regional Manager on expenses related to maintenance needs or equipment. Consistently monitor the community and report any potential environmental hazards. Immediately notify the Home Office of any incident, regardless of severity, resulting in: (1) fines; (2) personal injury to a resident, guest, employee, contractor or other individual; (3) property damage or (4) anything that is the subject of a news media report. Immediately report all work-related injury or illness claims to the Company's Workers Compensation Insurance Carrier; complete OSHA logs for all incidents that qualify as a recordable case. Send all legal correspondence and bills to the Legal Department at the Corporate Office in a timely manner to avoid missing critical deadlines and being subject to fines. General Duties Supervise maintenance employees, office employees and seasonal employees as needed Communicate professionally and respectfully with coworkers, managers and community residents. Closely follow UMH procedures for managing the community Consistently meet UMH standards for quality and safety The position includes all other responsibilities that may be necessary to fulfill the duties associated with the position or as may be assigned. Physical requirements of the job Moving throughout the community by vehicle or on foot Frequent use of computer, keyboard, mouse and phone during the work day. No heavy lifting is required. Work Environment Working indoors in an office environment as well as moving throughout the community on foot or by vehicle Travel Occasional car travel may be required to handle work-related errands outside of the community. Occasional car or air travel may be required to attend local or long distance trainings or when visiting other communities. Work Schedule Full-time schedule, Monday through Friday, 40 actual hours worked per week plus an unpaid lunch break each day. In-person attendance is an essential function of this position. Job classification This is an exempt position under the Fair Labor Standards Act except in locations where employees do not meet the minimum salary threshold for exempt status. In locations where employees do not meet the minimum salary threshold for exempt status, this position is treated as a non-exempt position. Non-exempt employees will be eligible for overtime pay in weeks where total hours worked exceed forty hours. Required qualifications Strong customer service skills and the ability to provide the UMH standard of service Ability to organize and direct the workflow of employees and outside contractors Ability to work as part of a team as well as independently to complete job duties Strong time management and organizational skills Willingness to attend periodic trainings on procedures and laws as they pertain to the job duties of a Property Manager UMH offers employees a range of benefits: Competitive wages with options for annual bonuses and pay increases Sales positions include the option to earn commission 401(k) retirement savings plan with company match Generous paid time off Company-paid life insurance for full-time employees Medical/Rx, Dental and Vision insurance Voluntary benefit plans: Disability Insurance, Accident Insurance, Hospital Confinement insurance, Life Insurance, Critical Illness coverage Pet Insurance Employee Assistance Program (EAP) UMH Properties, Inc. will explore and provide reasonable accommodations to assist any qualified individual with a disability in performing the essential functions of his/her job. Please speak with human resources should you require an accommodation or have any questions. UMH Properties, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Candidates please note: You will receive emails regarding the status of your application. Some are autogenerated updates while others are correspondence from our HR team or the hiring manager directly. In some instances, these emails may go to your email SPAM folder. Be sure to check that folder regularly.
    $31k-44k yearly est. Auto-Apply 57d ago
  • Assistant Property Manager

    Banyan Living

    Assistant community manager job in Parma, OH

    Job DescriptionAbout Us At Banyan Living, we specialize in managing premier apartment communities with a focus on delivering outstanding resident experiences, operational excellence, and strong financial performance. We're seeking a driven and experienced Assistant Property Manager to join our team and play a key role in supporting daily property operations and maximizing leasing performance. Position Overview The Assistant Property Manager will support the Property Manager in overseeing all aspects of community operations, including leasing, resident relations, rent collections, financial performance, and compliance. This individual will serve as a key leader on site-mentoring leasing staff, ensuring resident satisfaction, and helping the community achieve occupancy and revenue goals. Requirements This role requires prior experience in apartment management, either as an Assistant Property Manager or Leasing Manager. Candidates must demonstrate a proven track record of success in leasing, resident retention, and operational support. Key Responsibilities Support the Property Manager in day-to-day operations of the community. Oversee leasing efforts to achieve and exceed occupancy and revenue goals. Manage resident relations, including renewals, service requests, conflict resolution, and resident communications. Accurately process rent collections, deposits, and delinquency management. Assist with financial reporting, budget adherence, and expense control. Ensure compliance with Fair Housing laws, lease agreements, and company policies. Mentor and motivate leasing consultants and other team members. Step into leadership role when Property Manager is unavailable. Qualifications Minimum of 2 years of experience as an Assistant Property Manager or Leasing Manager in the multifamily housing industry. Yadi Experience Strong track record in leasing and resident retention. Excellent communication, customer service, and organizational skills. Working knowledge of property management software (Yardi, RealPage, etc. preferred). Ability to handle financial tasks with accuracy and integrity. Proven ability to work independently and as part of a team. Benefits Why Join Us Be part of a company committed to growth and operational excellence. Competitive salary plus performance-based incentives. Comprehensive benefits package including health, dental, vision, and 401(k). Career growth opportunities within a dynamic and expanding organization. Supportive team environment where your contributions make an immediate impact.
    $31k-53k yearly est. 17d ago
  • Property Manager

    The Perillo Group

    Assistant community manager job in Cleveland, OH

    We are seeking a dynamic and experienced Property Manager to oversee a portfolio of properties in Cleveland. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of successfully managing properties. Responsibilities: Manage all aspects of assigned properties, including maintenance, leasing, and tenant relations Coordinate with maintenance team to ensure timely repairs and upkeep of properties Market available units, conduct property tours, and handle lease agreements Address tenant concerns and resolve any issues in a professional and efficient manner Monitor property budget and expenses to ensure financial goals are met Requirements: Minimum of 3 years of experience in property management Strong knowledge of landlord-tenant laws and Fair Housing regulations Excellent organizational and multitasking abilities Proficient in property management software and Microsoft Office suite Effective communication skills, both written and verbal Ability to work well under pressure and handle emergency situations If you are a dedicated and detail-oriented individual with a passion for property management, we encourage you to apply for this exciting opportunity.
    $35k-58k yearly est. 60d+ ago
  • Property Manager

    Banyan Living Ohio, LLC

    Assistant community manager job in Cleveland, OH

    About the Role: The Property Manager will play a crucial role in overseeing the daily operations of our luxury housing properties in Cleveland Ohio. This position is responsible for ensuring that all properties are well-maintained, compliant with local regulations, and provide a safe and welcoming environment for residents. The Property Manager will also be tasked with managing lease agreements, conducting building inspections, and addressing tenant concerns promptly and effectively. By fostering positive relationships with residents and staff, the Property Manager will contribute to the overall success and reputation of our real estate development initiatives. Ultimately, this role is vital in achieving our mission of providing quality housing solutions while adhering to fair housing practices. Minimum Qualifications: Minimum of 3 years of experience in property management or a similar role. Strong knowledge of fair housing laws and regulations. Preferred Qualifications: Experience with Yardi Systems or similar property management software. Certification in property management (e.g., CPM, CAM) is a plus. Familiarity with real estate development processes. Responsibilities: Oversee the day-to-day operations of a luxury housing property. Manage lease agreements, including renewals and terminations, ensuring compliance with all regulations. Conduct regular building inspections to maintain property standards and address maintenance issues. Implement and monitor budgets, ensuring financial performance aligns with organizational goals. Serve as the primary point of contact for residents, addressing inquiries and resolving conflicts in a timely manner. Skills: The required skills in housing and property management will be utilized daily to ensure compliance with regulations and to maintain high standards of living for residents. Proficiency in lease agreements and lease administration will enable the Property Manager to effectively manage tenant relationships and resolve issues. Knowledge of Yardi Systems will streamline property management tasks, enhancing efficiency in tracking leases and maintenance requests. Building inspections will require a keen eye for detail, ensuring that properties remain safe and well-maintained. Additionally, understanding fair housing practices will guide the Property Manager in fostering an inclusive community for all residents.
    $35k-58k yearly est. Auto-Apply 60d+ ago
  • Community Association Manager (Portfolio)

    Hoatalent

    Assistant community manager job in Cleveland, OH

    The Coral Company is celebrating close to 40 years in business and continues to be guided by the corporate mission under which the Company was founded: To be the premier provider of real estate services in every market Coral serves and to leave every community we've done business in better off for Coral having been there. The vast majority of new clients come to Coral by referral which is a testament to the level of service our team provides. Coral's tagline of “Building. Community. Together.” is about more than just bricks and mortar; it is also about building strong relationships, neighborhoods, sustainable communities, and public-private partnerships. Role: Community Association Manager (Portfolio) Salary: $70,000 - 75,000 (full-time, exempt) Location: Cleveland, Ohio (MUST LIVE IN THE CLEVELAND, OHIO METRO AREA) Schedule: 8:30am - 5pm (37.5 hour work week), plus monthly client meetings (evenings), and on-call duties for after-hours emergencies. The role: The Director of Property Management is responsible for ensuring that all administrative, financial/reporting/budgeting, and customer service functions are performed in a professional, timely, efficient, effective and accountable manner on a daily basis, with a constant view for the future performance of the team and the property. Additionally responsible for ensuring that all physical aspects of the property are maintained safely, efficiently, and effectively. Primary Responsibilities. Set the standard for customer centric service to Coral internal and external clients. Responsible for the day-to-day operations of the property as outlined in the Management Agreement. Check voicemail and email communication and respond accordingly in a timely manner. Remain available 24/7 and respond to after hours or weekend property emergencies. Team. Assist in recruiting, on-boarding, training, supervising, evaluating team members. Conduct year-end evaluations. Responsible for team performance, and team career growth. Budgeting. Develop, prepare, implement, and track annual operating budget for the property. Ensure that property operations are conducted within budget limits. Create and update an annual capital expenditure budget. Insurance. Review, track, and renew insurance policy as needed. Initiate and oversee all insurance claims to resolution. Monitor coverage for accuracy and compliance. Legal. Manage relations with law firm retained to address client legal needs. Coordinate relations with other law firms retained for special projects. Attend hearings if needed. Financial Reporting. Preparation and delivery of financial reporting packages to client. Financial performance review and analysis. Budget variance explanations. Approve & code property invoices. Accounts receivable supervision and collection. Accounts payable and vendor payment supervision. Maintenance. Supervise maintenance staff and vendors. Conduct monthly property inspections. Select & oversee maintenance vendors. Negotiate vendor proposals and contracts. Oversee work orders. Evaluate the cost effectiveness of repairs versus replacements. Solicit, negotiate, and evaluate competitive bids for continuing service contracts (landscaping, security, tree maintenance, snow removal, etc.) Supervise maintenance & repair vendors for timely performance and quality assurance. Accessible 24/7 for emergency calls. Emergency response oversight. Operations. Manage and direct leasing, maintenance, and customer service team members in performing their responsibilities. Oversee preventative maintenance program as implemented by maintenance director. Approve and submit timesheets to payroll in a timely manner, approve and manage team time-off schedule. Work with Maintenance Supervisor in engaging outside service providers for regularly scheduled and emergency maintenance services. Participate in the development of marketing, leasing and resident retention programs. Develop recommendations for capital improvement projects and budget. Customer Service and Communication. Monthly written Manager's Report to each client. Client's primary point of contact. Address client requests. Lead the team serving each client to deliver exceptional customer service. Skills & Experience. 5+ years of property management experience in a leadership role. MUST HAVE experience managing a home owners association, condo community association, or a Condo Owners Association (COA). Preference for onsite experience with a large-scale, high-rise condo building. College degree in Business Management or related field preferred. Excellent computer literacy/facility, including Microsoft Office & Outlook, and financial software. Ability to manage and motivate people. High level customer service skills and experience. Effective communication verbally and in writing with owners, residents, team members, community members, vendors, & contractors. Strong organization and priority setting skills. Working understanding of financial reporting and accounting. Leadership: solving problems, planning, & inspiring team members. Communication: superior ability to interact & communicate effectively, efficiently, & professionally. Accountability: able to offer & receive constructive feedback & meet deadlines & commitments. Salesmanship: ambassador for Coral & all properties in the Director's portfolio. Ownership: committed to the Coral mission, values, strategies, projects, & results. Personal development: seeking new challenges; committed to learning; & eager for feedback. Urgency: the relentless determination to succeed now. Team Attitude. Team player: willing and able to assist anyone in need of assistance or support in order to get a project completed in an accurate and timely fashion. Professional: appropriate appearance, behavior, interactions, composure, language, and communication style. Initiative: inquisitive & willing to learn and grow; ability to take a project/task and own it; find better ways to accomplish goals when necessary; make certain a project/task is completely understood and confirm that understanding with the project/task originator. Problem Solving: ability to analyze an issue, develop a strategy for resolution, and marshal the resources to execute the solution. Excellent follow-through skills and attention to detail. Strong work ethic. Friendly and caring with a sense of humor & good judgment. Commitment, capacity, creativity, & caring. Benefits: 401(k) with Employer Matching Dental insurance Vision insurance Medical insurance Supplemental insurance Life insurance Disability insurance Paid time off Paid holidays Referral program Anniversary recognition program
    $70k-75k yearly 13d ago
  • Community Association Manager

    Sentry Management 4.1company rating

    Assistant community manager job in North Canton, OH

    Sentry Management is an industry leader in full-service community association management. Our purpose is to nurture communities we are all proud to call home by putting our communities first, enhancing property values by supporting the board's endeavors and improving the lifestyles of residents. Our community managers and support personnel are best-in-class, and we've been recognized as a National Top Workplace by USA Today for our engaged, people-centric workplace culture and employee engagement. We value diversity in all its forms and strive to create a workplace where everyone feels supported and respected. We currently have an exciting opportunity for an experienced Community Association Manager (Portfolio) in our Canton, OH market. The Portfolio Manager is responsible for the overall supervision of the associations they manage. They are responsible for coordinating with the Board of Directors, vendors and the Sentry Home Office to provide exemplary customer service while maintaining and achieving company goals. Responsibilities Include: Sustain maximum client satisfaction by meeting the needs of each assigned Board and Community Attend, prepare for and participate in annual and general meetings Manage vendor proposals and contracts, risk management, insurance, and maintenance and architectural requests and approvals Coordinate employees such as janitorial, maintenance, administrative, and others Collect all invoices and code for payment, and follow-up on monthly assessments due Serve as liaison between association boards and legal counsel Prepare manager reports and financial summaries to boards Manage the onboarding and exit of associations Applicants Must: Maintain licensing in some states Have previous Community Management Experience Be professional, organized and self-motivated Possess strong written and verbal communication skills Hold a valid license to operate a motor vehicle with a clean driving record Have a proficiency with Microsoft Office and general computer skills Benefits and Compensation: Salary commensurate with experience and qualifications Training and Support provided Comprehensive benefits package Work-life balance Sentry Management, Inc. is an equal opportunity employer
    $42k-64k yearly est. Auto-Apply 39d ago
  • Assistant Community Manager - The Lumen Playhouse Square

    Hines 4.3company rating

    Assistant community manager job in Cleveland, OH

    When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities As an Assistant Community Manager at The Lumen Playhouse Square with Hines, you will be responsible for supporting and assisting the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports. Responsibilities include, but are not limited to: * Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables * Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue * Adheres to Hines's established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings * Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased * Processes resident move-outs by reviewing lease terms and notice requirements * Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues * Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, and coordinating maintenance and make-ready tasks with the maintenance supervisor * Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community's performance, and responding to owner requests as needed Qualifications Minimum Requirements include: * High school diploma or equivalent from an accredited institution * Two or more years prior experience in property management or in a related industry preferred * Experience with property management software preferred; Entrada experience a plus * Intermediate knowledge of Microsoft Office * Knowledge of basic accounting practices * Excellent verbal and written communication skills * Work indoors approximately 95% of the time and outdoors 5% of the time * Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms * On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings * Ability to lift up to 25lbs * Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters * Transfer properties and work overtime as business needs deem appropriate * Ability to work a flexible schedule including weekends and holidays Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.
    $30k-48k yearly est. Auto-Apply 24d ago
  • Community Manager

    UMH Properties Inc. 4.1company rating

    Assistant community manager job in Bedford, OH

    Job Description Come join UMH Properties, Inc. and make a difference! UMH Properties, Inc. is a publicly traded Real Estate Investment Trust (REIT) on the New York Stock Exchange (NYSE:UMH) with over 50 years in the manufactured housing industry. As a company that provides high-quality affordable homes and well-cared for communities in eleven states, we know that our company is only as strong as our people. That is why we provide stable and long lasting careers, with extensive training and opportunities for growth. We are looking for a Community Manager is to oversee our Evergreen Manor Community and ensuring UMH standards are consistently maintained for residents and employees. Job Duties Maintaining the community in a first class condition Inspect all homes prior to move-in and ensure that homes are in proper condition and meet UMH standards Inspect all lots on a regular basis to ensure that residents comply with leases, rules and regulations Enforce community rules and regulations Maintain the community by coordinating all efforts of employees and outside contractors to consistently provide an attractive, clean and safe place to live. Titling of homes; follow all UMH procedures to complete title process in an accurate and timely manner Monitor workers on the premises; follow all guidelines to ensure workers are properly licensed, have secured permission to perform work on site, and have provided proper insurance documents before beginning any work. Maintain working knowledge and application of the Americans with Disabilities Act as it pertains to various aspects of the community Maintain working knowledge and application of the Fair Housing Act and other local laws as they pertain to the sale, rental and financing of homes in our communities Aiming for 100% Occupancy Advertise vacancies in the community using only UMH approved templates and methods of advertising Utilize rental or sales promotions by securing the required approvals from the Senior VP of Rentals or the Senior VP of Sales Inspect rental units at the frequency required by UMH. Document inspections performed using UMH designated forms and procedures. Manage home sales for the community following all UMH procedures related to sales, showings, leasing and finance options Aiming for 100% Rent Collection Run credit reports and background checks for all applicants; coordinate with other departments in the company to follow application processing procedures, review screening results and make final decisions on applicants Monitor rent payments and take action to ensure timely rent payments by residents Follow UMH rent collection procedures Learn and adhere to state specific guidelines on commencing eviction actions against residents who are delinquent in paying their rent or in violation of community rules. Learn and adhere to state specific guidelines for taking necessary action with repossessions or abandoned homes Coordinate with UMH Legal Department and Regional manager on any payment agreements for residents Coordinate with accounting department on all stages of the security deposit for renters Coordinate with accounting department on all stages of resident collections and resident bankruptcy Keeping Expenses Within Budget Be vigilant about costs related to work performed in the community; Utilize UMH staff and equipment whenever possible, maintain warranty documentation and submit claims for any repairs covered by warranties; obtain and compare price quotes from outside contractors and vendors. Avoid waste and conserve resources; use all reasonable measures to minimize utility expenses. Ensure new residents promptly transfer utilities to their name. Inspect lots at time of move-out; follow UMH procedures to hold residents accountable for reporting damages and the cost of damages, unpaid taxes or unpaid utility bills. Consistently monitor and communicate with the Regional Manager on expenses related to maintenance needs or equipment. Consistently monitor the community and report any potential environmental hazards. Immediately notify the Home Office of any incident, regardless of severity, resulting in: (1) fines; (2) personal injury to a resident, guest, employee, contractor or other individual; (3) property damage or (4) anything that is the subject of a news media report. Immediately report all work-related injury or illness claims to the Company's Workers Compensation Insurance Carrier; complete OSHA logs for all incidents that qualify as a recordable case. Send all legal correspondence and bills to the Legal Department at the Corporate Office in a timely manner to avoid missing critical deadlines and being subject to fines. General Duties Supervise maintenance employees, office employees and seasonal employees as needed Communicate professionally and respectfully with coworkers, managers and community residents. Closely follow UMH procedures for managing the community Consistently meet UMH standards for quality and safety The position includes all other responsibilities that may be necessary to fulfill the duties associated with the position or as may be assigned. Physical requirements of the job Moving throughout the community by vehicle or on foot Frequent use of computer, keyboard, mouse and phone during the work day. No heavy lifting is required. Work Environment Working indoors in an office environment as well as moving throughout the community on foot or by vehicle Travel Occasional car travel may be required to handle work-related errands outside of the community. Occasional car or air travel may be required to attend local or long distance trainings or when visiting other communities. Work Schedule Full-time schedule, Monday through Friday, 40 actual hours worked per week plus an unpaid lunch break each day. In-person attendance is an essential function of this position. Job classification This is an exempt position under the Fair Labor Standards Act except in locations where employees do not meet the minimum salary threshold for exempt status. In locations where employees do not meet the minimum salary threshold for exempt status, this position is treated as a non-exempt position. Non-exempt employees will be eligible for overtime pay in weeks where total hours worked exceed forty hours. Required qualifications Strong customer service skills and the ability to provide the UMH standard of service Ability to organize and direct the workflow of employees and outside contractors Ability to work as part of a team as well as independently to complete job duties Strong time management and organizational skills Willingness to attend periodic trainings on procedures and laws as they pertain to the job duties of a Property Manager UMH offers employees a range of benefits: Competitive wages with options for annual bonuses and pay increases Sales positions include the option to earn commission 401(k) retirement savings plan with company match Generous paid time off Company-paid life insurance for full-time employees Medical/Rx, Dental and Vision insurance Voluntary benefit plans: Disability Insurance, Accident Insurance, Hospital Confinement insurance, Life Insurance, Critical Illness coverage Pet Insurance Employee Assistance Program (EAP) UMH Properties, Inc. will explore and provide reasonable accommodations to assist any qualified individual with a disability in performing the essential functions of his/her job. Please speak with human resources should you require an accommodation or have any questions. UMH Properties, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Candidates please note: You will receive emails regarding the status of your application. Some are autogenerated updates while others are correspondence from our HR team or the hiring manager directly. In some instances, these emails may go to your email SPAM folder. Be sure to check that folder regularly.
    $31k-44k yearly est. 29d ago
  • Assistant Property Manager

    Banyan Living

    Assistant community manager job in North Royalton, OH

    About Us At Banyan Living, we specialize in managing premier apartment communities with a focus on delivering outstanding resident experiences, operational excellence, and strong financial performance. We're seeking a driven and experienced Assistant Property Manager to join our team and play a key role in supporting daily property operations and maximizing leasing performance. Position Overview The Assistant Property Manager will support the Property Manager in overseeing all aspects of community operations, including leasing, resident relations, rent collections, financial performance, and compliance. This individual will serve as a key leader on site-mentoring leasing staff, ensuring resident satisfaction, and helping the community achieve occupancy and revenue goals. Requirements This role requires prior experience in apartment management, either as an Assistant Property Manager or Leasing Manager. Candidates must demonstrate a proven track record of success in leasing, resident retention, and operational support. Key Responsibilities Support the Property Manager in day-to-day operations of the community. Oversee leasing efforts to achieve and exceed occupancy and revenue goals. Manage resident relations, including renewals, service requests, conflict resolution, and resident communications. Accurately process rent collections, deposits, and delinquency management. Assist with financial reporting, budget adherence, and expense control. Ensure compliance with Fair Housing laws, lease agreements, and company policies. Mentor and motivate leasing consultants and other team members. Step into leadership role when Property Manager is unavailable. Qualifications Minimum of 2 years of experience as an Assistant Property Manager or Leasing Manager in the multifamily housing industry. Yadi Experience Strong track record in leasing and resident retention. Excellent communication, customer service, and organizational skills. Working knowledge of property management software (Yardi, RealPage, etc. preferred). Ability to handle financial tasks with accuracy and integrity. Proven ability to work independently and as part of a team. Benefits Why Join Us Be part of a company committed to growth and operational excellence. Competitive salary plus performance-based incentives. Comprehensive benefits package including health, dental, vision, and 401(k). Career growth opportunities within a dynamic and expanding organization. Supportive team environment where your contributions make an immediate impact.
    $31k-53k yearly est. Auto-Apply 60d+ ago
  • Assistant Property Manager, Multi-Family - Chevybrook & Maple Park

    CHN Housing Partners 3.5company rating

    Assistant community manager job in Cleveland, OH

    CHN HOUSING PARTNERS Assistant Property Manager, Multi-Family - Chevybrook & Maple Park We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve. CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services. We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address. Please click here to learn more about our Core Values and how they drive our mission and define who we are. Learn More about CHN Housing Partners' Benefits by clicking here! CHN offers HSA and PPO Medical Plans (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Company Holidays; Life Insurance; 401K Plan, Tuition Reimbursement, and more. The Assistant Property Manager (APM) for Chevybrook and Maple Park will support the Property Manager for these two buildings in all operational and compliance functions for these multifamily LIHTC communities. This role assists with ensuring that day-to-day operations meet occupancy, compliance, and financial performance goals while maintaining alignment with CHN Housing Partners' mission to provide quality affordable housing and exceptional resident experiences. The APM plays a key role in assisting with leasing, recertification processing, rent collection, work order coordination, and resident engagement, serving as the on-site point of contact in the Property Manager's absence. The APM also ensures all activity aligns with LIHTC, HUD, HOME, and other program requirements, as well as CHN's internal policies and procedures. The rate of pay for this position is $20.43 per hour ($42,500 per year), FLSA Non-Exempt Essential Duties and Responsibilities: Assist with the daily operations of the Chevybrook & Maple Park residential properties/communities Walk the properties daily to ensure property and building security and safety of all systems Assist the Property Manager with tenant relations, maintenance, and other support activities Assist Property Manager with property budgets, collections and/or property improvement initiatives Work with the resident service team to coordinate activities and services for residents Assist with monthly vacancy reports, delinquency reports, and other reports as needed per supervisor. Maintain a daily presence at the site assigned Assist the property manager with monthly, quarterly, semi-annual, and annual inspections Complete OHFA, HUD and Fair Housing training yearly Assist with ensuring compliance with HUD, OHFA and all housing programs through regular file audits, property inspections and timely reporting. Assist with the Property Manager to ensure the building is ready for all MOR, REAC and OHFA and city inspections Reviews the property's rent roll to ensure that the property security deposits, rents, move in dates, etc. are accurate monthly. Assist the property manager with all recertifications in accordance to CHN, OHFA and HUD guidelines Enforce the tenant lease Assist with the posting of monthly rental payments and subsidy requests in Yardi Follow up/return all inquiries from all applicants and handle residents' concerns, disputes, etc. Assist the property manager with processing rental applications, develop & ensure waiting lists are maintained and release vacant units timely in accordance to CHN leasing policies Assist with maintaining a good key control system Assist with outside vendors Assist the Property Manager with ongoing HUD & OHFA Compliance is maintained Other duties as assigned Education and/or Work Experience Requirements: Required: Education: High school diploma or GED Experience: 1-2 years of experience in the related area or other customer service fields Skills: Demonstrated commitment to providing excellent customer service with strong interpersonal and communication skills to build positive resident and vendor relationships. Eagerness to learn affordable housing compliance, including LIHTC and HUD program requirements, with support and training provided. Foundational knowledge of procedures and policies of residential property management Understanding of landlord tenant law, fair housing regulations and bookkeeping procedures. Ability to plan, assign, review and coordinate work and programs independently Excellent verbal and written communication skills General knowledge of maintenance problems. Good computer skills including working knowledge of MS Office Ability to conduct tax credit and HUD file compliance reviews and physical inspections of properties, including walking up and down stairs Thorough knowledge of functional area and department processes Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed Organization and the ability to multitask efficiently Problem-solving to find effective solutions for a variety of potential issues Knowledge of rental contracts and property and anti-discrimination laws Tax credit certification within 12 months of start date Preferred: Bachelor's degree Critical Competencies: High level customer service, communication skills, conflict resolution, technical skills and problem solving. Working Conditions and/or Physical Requirements: Ability to perform essential job functions consistent with ADA, FMLA, and other standards. Regular and punctual attendance consistent with ADA, FMLA, and other standards. Why Should You Apply? You want to be part of an organization where the work you do will have a positive and lasting difference in the community. Great benefits. Opportunities for on-the-job training and/or professional development. M/F/V/D/EOE
    $42.5k yearly 5d ago
  • Assistant Property Manager

    Banyan Living Ohio, LLC

    Assistant community manager job in Akron, OH

    Job Title: Assistant Property Manager Company: Banyan Living Job Type: Full-Time About Banyan Living: Banyan Living is a leading property management company dedicated to creating exceptional living environments for our residents. With a commitment to quality and innovation, we take pride in building communities where people love to live. Join our team and be part of a company that values excellence, teamwork, and professional growth. Position Overview: Banyan Living is currently seeking a highly skilled and experienced Assistant Property Manager to add to our team in Akron, Ohio. The ideal candidate will possess strong leadership qualities, technical expertise, and a passion for ensuring the highest standards of customer service and delivery. This is a posting for future positions. The Assistant Property Manager is responsible for leading the leasing and resident retention efforts of the assigned community, providing administrative support to the Property Manager, project and workload management and training to leasing personnel and spearhead customer service, occupancy/leasing, and marketing initiatives for the assigned community. Reporting to the Property Manager, they maintain accurate records, prepare leases, collect rents, communicate with vendors, residents, peers, and members of ownership and the senior leadership team. The Assistant Property Manager ensures high occupancy and resident retention rates, efficient workflow, timely completion of administrative tasks, and addresses resident concerns expeditiously, escalating to the Property Manager when appropriate. They play an integral part in managing tasks assigned to leasing personnel, assist with inspections that maintain the community's appearance, and ensure vacant units are in appropriate condition and made ready prior to move in. The Assistant Property Manager plays a vital role in enhancing property value and resident satisfaction while creating a harmonious living environment. Administrative: Working with the Property Manager, establish and implement procedures and systems within company guidelines for efficient workflow. Complete and input all leases and corresponding paperwork accurately into the Yardi Voyager System. Maintain current and well-organized resident files. Submit all administrative paperwork accurately and on time. Completes lease form or agreement and collects rental deposit. Ensure timely processing of residency applications, collection of applicant data, verification documentation, and executes the creation of lease agreements and addenda. Provides timely and accurate reports as required Ensure distribution of company or community-issued notices (e.g., eviction, emergency). Leasing & Occupancy: Regularly reviews leasing traffic and application activity, making recommendation for strategies to increase and maintain occupancy. Responsible for insuring the “model” apartment and available vacant apartments are ready for touring. Ensures work area, office, and community amenity spaces are clean and orderly and displays awareness of the “curb appeal” standards for the property. Maintains a thorough knowledge of lease terms, specifications and all community policies. Knowledgeable of required telephone and sales techniques. Possesses and maintains thorough knowledge of fair housing guidelines. Continually gathers information on local competition with the assigned community(ies) immediate area; communicates information to management and others as needed. Fully informed of current rental rates, sizes, locations and all amenities of property. • Maintain contact with all apartment locator services and local businesses to provide informational material. Update periodically. • Responsible for “shopping” competitive properties. • Develop full knowledge of application information required, screening processes and policies regarding rentals. Understands and communicates information regarding available units, services, and community policies and procedures to new and existing residents. Attends and participates in team strategic leasing meetings. Financial: Maintain accurate records of community transactions and submit them on time (e.g., rent rolls, delinquency reports, move-in/move-outs). Collect, post, and deposit rents, late fees, and check charges promptly. Generate necessary legal documents and process them according to State and Company guidelines. Maintain vendor/contractor communications for scheduling, billing, relations, and insurance certificates. Resident Retention: Takes lead on working with the Property Manager, Regional, and Senior Leadership on renewal practices, pricing recommendations, and dissemination of renewal offers to residents. Addresses resident concerns and requests promptly to ensure satisfaction, notifying the Property Manager immediately when necessary to escalate. Develop and implement resident retention programs (e.g., resident functions, promotions, newsletters).
    $31k-53k yearly est. Auto-Apply 60d+ ago
  • Property Manager, Lease Purchase

    CHN Housing Partners 3.5company rating

    Assistant community manager job in Cleveland, OH

    CHN HOUSING PARTNERS Property Manager, Lease Purchase This is an on-site and in-office position We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve. CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services. We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address. Please click here to learn more about our Core Values and how they drive our mission and define who we are. CHN offers the following benefits to its employees: Medical (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Holidays; Life Insurance; 401K Plan, and Tuition Reimbursement. The Property Manager, Lease Purchase oversees the daily operations of single-family residential properties, ensuring that the properties are well-maintained, tenants are satisfied, vacancies are filled expeditiously, and tenants are in compliance with the lease/program policies. This role requires a strong understanding of property management regulations, exceptional communication skills, and the ability to multitask effectively. As a Property Manager, you will be responsible for maintaining high occupancy rates, rent collections, addressing tenant concerns promptly, and implementing strategies for property improvement and tenant retention. This position requires strong leadership skills that will foster a positive living and working environment, enhancing the value of our properties while providing excellent service to our tenants. A comprehensive list of essential duties and responsibilities can be found below. The rate of pay for this position is $22.61 per hour ($47,043 per year), FLSA Non-Exempt Essential Duties & Responsibilities: Manage the daily operations of one or more partnership portfolios Complete weekly exterior inspections of units for overgrown vegetation and property upkeep. Conduct semi-annual and annual property inspections to maintain standards and address maintenance/housekeeping issues promptly. Complete monthly vacancy reports, delinquency reports, and other reports as needed per supervisor. Manage tenant relations, addressing concerns and help foster a positive living environment. Return all tenant inquiries within 48 hours Collect and process rental payments and contact tenants promptly regarding delinquencies. Complete OHFA, HUD and Fair Housing training yearly Support the Compliance department to ensure ongoing HUD and OHFA compliance is maintained. Enforce the tenant lease and property management procedures and policies Collect daily rental payments and code them for processing Post non-payment and housing violations notices monthly Prepare eviction packets and attend hearings as needed Follow up/return all inquiries from all applicants. Process rental applications, develop & ensure waiting lists are maintained and re-lease vacant units timely in accordance with CHN leasing policies Maintain a good key control system Ensure ongoing HUD & OHFA Compliance is maintained Other duties as assigned Education and/or Work Experience Requirements: Required: Education: High school diploma or GED Experience: 3+ years of experience in the related area as a supervisor/manager Skills: Thorough knowledge of functional area and department processes Customer service and interpersonal skills Good verbal communication Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed Organization and the ability to multitask efficiently Problem-solving to find effective solutions for a variety of potential issues Knowledge of rental contracts and property and anti-discrimination laws Other: Must have valid Driver's License, current automobile insurance, and access to reliable personal vehicle. Communication skills, conflict resolution, technical skills and problem solving Preferred: Bachelor's degree Working Conditions and/or Physical Requirements: Ability to perform essential job functions consistent with ADA, FMLA, and other standards. Regular and punctual attendance consistent with ADA, FMLA, and other standards. Why Should You Apply? You want to be part of an organization where the work you do will have a positive and lasting difference in the community. Great benefits. Opportunities for on-the-job training and/or professional development. M/F/V/D/EOE
    $47k yearly 13d ago

Learn more about assistant community manager jobs

How much does an assistant community manager earn in Lakewood, OH?

The average assistant community manager in Lakewood, OH earns between $18,000 and $61,000 annually. This compares to the national average assistant community manager range of $24,000 to $66,000.

Average assistant community manager salary in Lakewood, OH

$33,000

What are the biggest employers of Assistant Community Managers in Lakewood, OH?

The biggest employers of Assistant Community Managers in Lakewood, OH are:
  1. Hines
  2. Cedar Management Group
  3. The Community Builders
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