Assistant Property Manager
Assistant community manager job in Madison, WI
Lutheran Social Services of WI and Upper MI is current seeking an Assistant Property Manager to join our team. The role will be responsible for assisting with low-income, tax credit housing, section 8 and section 42 apartment buildings serving multiple locations in Madison.
The Assistant Property Manager supports the Property Manager in overseeing the day-to-day operations of the property (HUD projects or assigned LSS owned or managed apartment rental programs), ensuring compliance with regulations, maintaining positive tenant relations, and assisting with financial and administrative tasks. This role requires strong organizational skills, customer service abilities, and attention to detail to support the overall success of the property.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Tenant Relations & Customer Service:
Assist with lease applications, renewals, and move-in/move-out processes.
Ensure a positive living experience by fostering strong tenant relationships and addressing resident needs proactively.
Property Operations & Maintenance:
Coordinate and follow up on maintenance and repair requests to ensure timely resolution.
Conduct regular property inspections to ensure safety, cleanliness, and compliance with lease agreements.
Leasing & Compliance:
Support the leasing process by showing units, processing applications, and verifying applicant qualifications.
Maintain accurate and organized tenant records.
Financial & Administrative Duties:
Assist with rent collection, payment processing, and addressing delinquent accounts.
Help prepare monthly financial reports, budgets, and other required documentation.
Maintain records of expenses, invoices, and vendor contracts.
PERKS:
Public Service Loan Forgiveness (PSLF)
By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
Assistance navigating the PSLF through Summer
Medical/Dental/Vision Insurance
Flex Spending for Dependent & Health Care
Mileage reimbursement
Paid Time Off
10 Paid Holidays
Ability to Contribute to 403B
LSS makes annual raises a priority for employees
Calm Wellness App - Premium Access
Early Earned Wage Access with UKG Wallet
Employee Assistance Program
Service Awards and Recognition
Qualifications & Skills:
Experience in property management, real estate, or a related field preferred.
Knowledge of leasing, fair housing laws, and compliance regulations.
Strong customer service and communication skills.
Proficiency in property management software and Microsoft Office Suite.
Ability to multitask, stay organized, and work efficiently under pressure.
Problem-solving mindset with a focus on resident satisfaction.
Work Environment:
Primarily office-based with frequent property visits between two sites.
Some evenings or weekends may be required based on property needs.
EDUCATION AND/OR EXPERIENCE:
Experience working with low-income housing or affordable housing programs is preferred.
HS Diploma preferred.
Valid driver's license and state minimum insurance. Must be able to pass a motor vehicle check.
Must have reliable transportation.
Travel: Will need to travel regularly between two locations in the Madison metro area. Additional travel in Wisconsin may be required for training and meeting purposes.
Lutheran Social Services is an Equal Opportunity Employer (EOE).
Community Manager
Assistant community manager job in Madison, WI
We are seeking to hire a Community Manager to our team in
The Community Manager plays a vital leadership role in ensuring the overall success, growth, and daily operations of a residential community. This position oversees all aspects of property management-including administration, maintenance, leasing, resident relations, rent collection, and personnel supervision-while ensuring compliance with all applicable fair housing laws. The Community Manager fosters a positive living environment for residents and a productive, team-focused atmosphere for employees.
Key Responsibilities
Operational Leadership
Maximize community performance and return on investment by effectively managing occupancy, delinquency, resident violations, and overall property appearance.
Conduct weekly property inspections to ensure compliance with community standards related to parking, curb appeal, pets, and maintenance.
Maintain a strong community presence and promptly address issues impacting safety, appearance, and resident experience.
Resident Relations & Rent Management
Ensure all rents are collected by month-end and manage delinquent accounts in accordance with company policies.
Promote positive resident relationships through strong communication, fair enforcement of policies, and timely resolution of resident concerns.
Team Leadership
Hire, onboard, train, and manage Maintenance Technicians, Assistant Community Managers, and other on-site staff.
Provide ongoing performance management, mentorship, and leadership to maintain a strong, motivated team.
Financial & Budget Oversight
Develop and manage labor and operational budgets, ensuring adherence to financial goals.
Monitor expenses, analyze financial performance, and identify opportunities for cost savings and operational efficiency.
Sales & Marketing
Lead direct sales and marketing efforts, ensuring all promotional materials (flyers, banners, listings, etc.) are current and effective.
Post and maintain listings on platforms such as Craigslist, Facebook Marketplace, and other relevant sites.
Manage lead follow-up, process sales paperwork, and support prospective buyers through the home-buying process.
Asset & Inventory Management
Oversee new home inventory and protect asset value through proper setup, inspections, utility coordination, title documentation, and related activities until sale completion.
Compliance & Policy Administration
Ensure community residents, visitors, vendors, and employees follow all company policies and community rules.
Maintain compliance with federal, state, and local regulations, including all fair housing requirements.
Qualifications
High school diploma or equivalent required; college degree preferred.
Minimum of 3 years of management experience in property management, retail, or hospitality preferred.
Proven leadership skills with the ability to motivate teams, delegate effectively, and manage competing priorities.
Experience with budgeting, financial oversight, and operational analysis.
Moderate proficiency with office productivity tools; experience with rent management or property management software preferred.
Strong understanding of company policies and relevant facility management regulations, including fair housing laws.
Bilingual in English/Spanish preferred.
Property Manager
Assistant community manager job in Madison, WI
Property Manager - Affordable Housing
Pay Range: $25-$29 per hour
About the Role
We're seeking a hands-on, resident-focused Property Manager to oversee five affordable housing properties. This position offers a blend of office and on-site work, with the potential to spend three days a week at our corporate office and two days at the properties.
What You'll Do
Oversee daily operations for five affordable housing communities, ensuring a welcoming and well-maintained environment for residents.
Manage leasing, tenant relations, and compliance with all affordable housing regulations.
Prepare and monitor operating budgets, track expenses, and optimize revenue while maintaining affordability.
Lead and mentor on-site staff, fostering a collaborative, service-oriented culture.
Coordinate maintenance, inspections, and capital improvement projects across multiple sites.
Partner with corporate office teams to implement policies, maintain records, and drive operational excellence.
What We're Looking For
Previous property management experience-affordable housing or HUD/LIHTC compliance preferred.
Strong organizational and leadership skills, with the ability to manage multiple sites and priorities.
Excellent communication and problem-solving abilities.
A proactive, service-first mindset and commitment to supporting residents and staff.
Why Join Us
This role offers the opportunity to make a tangible impact while enjoying a flexible schedule split between office and property locations. You'll play a vital part in providing quality housing and fostering strong community relationships.
Assistant Property Manager
Assistant community manager job in Wauwatosa, WI
Top Workplaces Since 2019: Join a Team That Truly Stands Out!
At Horizon, we've been building more than just properties since 1984-we've been building trust, community, and careers. Guided by our core values of honesty, integrity, respect, and compassion, we're proud to be recognized as a Top Workplace year after year. If you're looking for meaningful work with a company that values its people, you've found the right place.
This is a full-time position working with the Community Manager This position will do leasing, tours, marketing, events, and administrative duties. You will assist with the following properties:
Walnut Glen senior housing
Walnut Glen Townhomes
Cedar Glen Senior
Alta Mira
Beuna Vista Condos
What Makes Horizon Management Group Special?
Employee Appreciation - You're seen, heard, and valued.
Leaders-In-The-Know - Transparent leadership that keeps you informed.
Supportive Managers - You'll never feel like you're going it alone.
Meaningful Work - Make a difference in residents' lives every day.
Strong Values - We live our values, not just list them.
What You'll Be Doing:
Be the Go-To Person - Support the campus and assist the Community Manager to ensure residents have a great experience.
Keep Things Running Smoothly - Handle leasing, event planning, and day-to-day office tasks.
Step Up When Needed - Be the backup when the Community Manager is away.
Key Responsibilities:
Build strong relationships with residents, families, and prospects.
Take leasing calls, schedule tours, and process applications.
Coordinate with local community partners.
Maintain weekly office hours across buildings.
Organize monthly calendars and community events.
Check in daily with the Community Manager.
Handle lease renewals and general admin tasks.
Maintain confidentiality and process check requests.
Create newsletters and activity calendars.
Manage and close maintenance service requests.
Requirements
What We're Looking For:
Education & Experience:
High school diploma or equivalent required; Bachelor's degree preferred.
Previous experience in admin and customer service is a must.
Property management experience is a big plus.
Skills:
Great communication-written and verbal.
Organized and able to juggle multiple tasks.
Self-motivated and deadline-driven.
Professional and team-oriented.
Tech Savvy:
Comfortable with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Experience with OneSite is helpful.
Typing speed of 45 wpm.
Ready to Join Us?
If you're looking for a workplace where your contributions matter and your growth is supported, we'd love to hear from you. Apply today and help us continue building something amazing-together.
Salary Description 20.00 - 25.00
Property Manager - Marathon Hub
Assistant community manager job in Athens, WI
At Wisconsin Management Company, we believe in building a strong foundation that empowers our employees to prioritize what truly matters: delivering world-class service to our residents and clients. Our team is made up of customer-focused, self-driven individuals who thrive in a collaborative, people-centered environment.
As part of our team, you can expect a supportive workplace that values work-life balance, offers competitive benefits, and fosters professional growth. We're committed to recognizing and rewarding the contributions of our employees because we know that when our people excel, so do our residents and clients. Together, we're not just a company; we're a community dedicated to achieving excellence.
Acting with purpose is our secret sauce. Our goal is simple: to provide quality homes paired with exceptional service. We're all about being customer-focused, self-driven, and people-centered.
We show our appreciation for our team through competitive benefits, professional development opportunities, and a strong commitment to work-life balance. Together, we create an environment where everyone can thrive and make a real impact!
We have a new opening for a Property Manager to join our team with our Marathon, WI Hub.
Do you have the ability to provide exceptional customer service? Are you familiar with the day to day operations of multi-family residential housing? Do enjoy variety in your work? Then we need you!
Our next Property Manager will:
* Collaborate with management to ensure all residents are provided with safe, clean and well maintained communities.
* Oversee on-site staff
* Lead marketing and leasing efforts to provide information and housing for new tenants
* Lead move-in, move-out, community events and resolve tenant issues
* Receive, review, scan and enter incoming rent checks
* Maintain necessary records and processing of all financial matters
* Comply with all policies and regulations related to multi-family affordable housing
* Responsible for all reporting and site administration
To perform this work you will need:
* Minimum of three years Property Management experience
* Highschool diploma or equivalent
* The ability to be polite, courteous and helpful to all clients and customers under a variety of circumstances
* Capacity to manage multiple priorities and deadlines with regular interruption
* Proven problem solving skills and sound judgement
* Working knowledge of personnel, accounting, leasing, maintenance, marketing, and resident programs
* Proficiency in Microsoft Office programs
* Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
* The ability to remain stationary 75% of the time
* Ability to position, detect and operate office machinery including keyboards and phones
* Capable of traversing in order to access cabinets and office equipment
* Must possess valid driver's license and ability to travel up to 15% of the time
FULL TIME BENEFITS:
* Medical
* Dental
* Vision
* 401K with employer match
* 2 weeks of PTO
* 9.5 Paid Holidays
8-4:30 or 8:30-5
40 hours per week.
Community President (Branch Manager)
Assistant community manager job in Fox Point, WI
The Community President is responsible for branch sales activities and results. The Community President coordinates and manages retail employees, branch operations and activities. In addition, they maintain a leadership role within the bank, branch, and community.
Duties and responsibilities for Community President position:
* Works with Regional Manager to create, monitor and maintain action plans to achieve branch goals which support WaterStone Bank's strategic objectives, budgetary controls, and profitability.
* Maintain a strong, visible, and positive presence in the community through involvement in community events/organizations and engaging in small business activities to promote to bank's products and services to prospective business customers.
* Works with Regional Manager to maintain adequate staff, ensure proper handling of employee situations. Conducts interviews, hires, monitors employee progression, disciplines, or terminates employees when necessary. Recommends promotions, salary adjustments and rewards.
* Motivates, coaches, and develops retail staff through education, technical and sales training, constructive feedback, and performance management ensuring staff provides prompt, efficient, and accurate service according to WSB's service expectations.
* Submits referrals to other appropriate lines of business including, Residential lending, Business Banking, Commercial Real Estate, WIS, and Merchant Services.
* Maintains knowledge of WSB's core processing system, WSB products and services, WSB policies and procedures, and regulatory requirements governing retail accounts. Plans, coordinates, and manages branch's administrative and operational processes and workflow procedures.
* Identifies and recommends reasonable changes to policies, procedures, and products.
* Other duties as assigned.
Qualifications for Community President position:
Experience
* Required
* 3 - 5 years sales and supervisory experience
* 3 - 5 years business development experience
* Preferred
* 5 years sales and supervisory experience and/or business development experience
Education
* Required - High School Diploma or general education degree (GED)
* Preferred - Associate's or Bachelor's Degree in business or equivalent combination of education and experience or related field
Working conditions
Additionally, an individual must be flexible in work schedule and have the ability to travel between office locations if warranted and provide proof of insurance. A valid driver's license is required. Driving record must be in accordance with WaterStone Bank's Vehicle Safety Policy.
Certifications, Licenses, Registration
Required: Banker Certification completion upon promotion or within 18 months of hire or promotion date
Direct reports
Direct Reports - 3 - 7
Indirect Reports -
Benefits for Full-Time Position:
* Outstanding Medical, Dental, and Vision Insurance
* 401(k) matching
* Employee Stock Ownership Plan
* Paid Time off
* Paid Holidays
* Flexible Spending Account
* Pet Insurance
* And so much more!
Waterstone Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Assistant Community Manager - Milwaukee, WI
Assistant community manager job in Milwaukee, WI
Requirements
Join Our Team as a Full-Time Assistant Community Manager!
Are you a motivated, detail-oriented, and dedicated individual looking to grow your leadership skills? We're searching for a dynamic Assistant Manager to join our team full-time and help support our operations, community, and overall success.
What You'll Do:
Support & Lead: Assist in managing day-to-day operations, ensuring smooth functionality, and leading the team when necessary.
Collaborate & Execute: Work closely with the management team to implement strategies, policies, and procedures that drive success.
Motivate & Inspire: Support the team by fostering a positive environment, encouraging growth, and maintaining high performance standards.
Monitor & Report: Track operational metrics, identify areas for improvement, and help ensure the success of our community and operations.
What We're Looking For:
Leadership Potential: You're passionate about helping teams succeed and have an eye for operational excellence.
Strong Communication Skills: Your ability to connect with both team members and customers effectively sets you apart.
Organizational Excellence: You thrive in managing tasks, time, and responsibilities with precision and initiative.
Experience in Management or Assistant Roles: Previous experience in a similar assistant manager role is preferred.
Work Hours & Benefits:
Hours: Monday to Friday, 8 AM - 5 PM with flexibility.
Benefits: We offer comprehensive health, dental, and vision insurance, a 401k plan, paid time off (PTO) based on longevity, and holidays off.
Compensation: Up to $23 hourly, BOE, with bonus incentives.
Why Join Us?
Growth Potential: Play a key role in supporting and driving the success of our team and operations while developing your leadership skills.
Positive Work Environment: Collaborate with a dynamic and supportive team where your contributions are valued.
Career Advancement: We invest in your professional development and provide opportunities for growth within the company.
If you're ready to step into a role that offers both responsibility and reward, we want to hear from you! Apply now to become an essential part of our team and help us continue to grow and succeed together.
Apply Today and Start Your Next Career Chapter!
Assistant Community Manager - 333 Water
Assistant community manager job in Milwaukee, WI
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As an Assistant Community Manager at 333 Water with Hines, you will be responsible for supporting and assisting the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports. Responsibilities include, but are not limited to:
Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables
Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue
Adheres to Hines's established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings
Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased
Processes resident move-ins and move-outs by reviewing lease terms and requirements
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
Develop communications (flyers, etc) for marketing purposes of events, resident communication, and the property
Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, and coordinating maintenance and make-ready tasks with the maintenance supervisor
Plan, promote and deliver resident events and activities ensuring resident's find value outside the walls of their apartment home
Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community's performance, and responding to owner requests as needed
Qualifications
Minimum Requirements include:
High school education or equivalent from accredited institution
Two or more years prior experience in property management or in a related industry preferred
Intermediate knowledge of Microsoft Office
Knowledge of basic accounting practices
Excellent verbal and written communication skills
Work indoors approximately 95% of the time and outdoors 5% of the time
Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms
On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings
Ability to lift up to 25lbs
Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
Transfer properties and work overtime as business needs deem appropriate
Ability to work a flexible schedule including weekends and holidays
Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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Auto-ApplyAssistant Property Manager
Assistant community manager job in Appleton, WI
Join Oakbrook Corporation as an Assistant Property Manager and be part of a team that values problem-solving, integrity, collaboration, and customer focus. In this role, you will have the opportunity to work closely with fellow team members, tenants, and vendors to ensure a seamless experience for all stakeholders. You will play a key role in addressing tenant concerns, overseeing maintenance requests, and assisting with leasing activities. Advance your career with us at Oakbrook Corporation and be part of a dynamic and supportive work environment.
Make a difference as a Assistant Property Manager
As a new Assistant Property Manager at Oakbrook Corporation, you can expect to assist the property manager with daily operations such as responding to tenant inquiries, coordinating maintenance requests, and conducting property inspections. You will collaborate with vendors to ensure timely completion of work orders and assist with lease administration tasks. Additionally, you may be involved in marketing initiatives and conducting property tours for potential tenants. Get ready to dive into the exciting world of real estate management and gain valuable experience at Oakbrook Corporation.
DUTIES & RESPONSIBILITIES
● Markets and leases the property to prospective residents, explaining terms of occupancy
and providing local area information
● Markets apartments according to Fair Housing guidelines and Resident Selection Plan
● Assists manager with staff and resident inquiries
● Assists manager with training staff
● Assists manager with implementing marketing program
● Prepares weekly traffic reports and marketing reports
● Prepares monthly market study based on competitive properties
● Assists with collection of monthly rentals and deposits
● Investigates complaints, disturbances, and violations and resolves issues
● Demonstrates and follows the Oakbrook Values: Ethical, Professional, Collaborative, Family
● All other duties as assigned
Apply now and kickstart your career!
Are you the Assistant Property Manager we're looking for?
To excel as an Assistant Property Manager at Oakbrook Corporation, candidates should possess strong communication and interpersonal skills to effectively interact with tenants, vendors, and team members. Problem-solving abilities are crucial for addressing maintenance issues and resolving tenant concerns in a timely manner. Attention to detail is essential for maintaining accurate records and lease agreements.
A customer-focused mindset will help in delivering excellent service to tenants and creating positive relationships within the community. Additionally, organizational skills will aid in managing multiple tasks and priorities efficiently. Adaptability and a willingness to learn in a fast-paced environment are also key attributes for success in this role.
KNOWLEDGE, SKILLS, & ABILITIES
● High school diploma or GED
● Experience in property management or similar
● Experience with leasing, sales, and/or marketing
● Extraordinary interpersonal & communication skills
● Physically able to perform regular inspections of the property, with or without
accommodations
● Software application experience (MRI, VMS) and computer skills
If you are passionate about real estate and possess these skills, we encourage you to apply for this exciting opportunity at Oakbrook Corporation!
Assistant Property Manager (Badger State Lofts)
Assistant community manager job in Sheboygan, WI
WinnCompanies is seeking an Assistant Property Manager to join our team at Badger State Lofts, a 118-unit affordable housing community located in Sheboygan, WI. In this role, you will support the Property Manager in managing all aspects of the community, including leasing, accounts receivable, accounts payable, service requests, and customer service.
Responsibilities
Monitor collections, post rent payments, enforce the collection policy and initiate legal action when required.
Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, recertifications and negotiating lease renewals.
Provide exceptional customer service, respond timely to resident issues and complaints, and promote positive resident relations.
Assist in all facets of physical and financial Management as needed and assigned.
Act as Property Manager in absence of the Manager for specified amounts of time.
Prepare financial reports for the Property Manager as well as resident correspondence, and recertification notices.
Monitor the flow of accounts payable from issuing purchase orders to processing invoices.
Requirements
High School diploma or GED equivalent.
Minimum of 1 year of relevant work experience in property management or leasing, ideally in an affordable housing capacity.
Prior experience with tax credit programs.
Experience with various computer systems, such as Microsoft Office Suite.
Outstanding verbal and written communication skills.
Excellent customer service skills.
Superb attention to detail.
Ability to multi-task in a fast-paced office environment.
Ability to work with a diverse group of people and personalities.
Preferred Qualifications
Associate's degree.
Our Benefits:Regular full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) - Flexible and/or Hybrid schedules are available for certain roles - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families - To learn more, visit winnbenefits.com
Why WinnCompanies?
A job you can be proud of
: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
A job that challenges you
: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
A job you can learn from
: We offer multi-faceted leadership and learning opportunities to support our team members' career growth and professional development.
A team that cares
: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we're committed to celebrating and uplifting our team members. About Us:WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success - 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico. Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there's a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
If you are a California Resident, please see our Notice of Collection here.Salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Current Winn employees should apply through this internal link.
Auto-ApplyResidential Regional Property Manager
Assistant community manager job in Milwaukee, WI
Job Description
SUMMARY OF FUNCTIONS:
We are seeking an experienced and results-driven Regional Property Manager to oversee the operations and performance of an assigned portfolio of residential properties within their region. The ideal candidate will be responsible for ensuring efficient property management, maximizing profitability, maintaining high occupancy levels, and ensuring compliance with company policies and relevant laws.
SKILLS, KNOWLEDGE, AND PERSONAL CHARACTERISTICS:
The following attributes are desirable for job success:
Experience in managing/leasing multi-family properties.
Displays a high level of integrity and professionalism at all times in dealing with residents, prospective residents, ownership groups, employees, and vendors.
Ability to provide superb customer service, always.
Ability to communicate effectively and assert yourself when necessary.
Knowledge of the fair housing laws and rules against discrimination.
Preference for detailed work.
Ability to work well under pressure, self-motivated.
Ability to work autonomously and lead a team.
MAJOR DUTIES AND RESPONSIBILITIES:
Duties may include, but are not limited to:
Portfolio Oversight: Manage daily operations for multiple properties within the assigned region, including leasing, maintenance, budgeting, and compliance.
Team Leadership: Supervise, train, and support property managers and staff; conduct regular performance evaluations and ensure team development.
Financial Management: Develop and oversee property budgets, analyze financial reports, control expenses, and ensure financial goals are met.
Occupancy & Leasing: Drive occupancy and revenue goals through marketing strategies, resident retention initiatives, and competitive rental pricing.
Maintenance & Inspections: Ensure properties are well-maintained, perform regular inspections, and coordinate capital improvement projects.
Compliance & Risk Management: Ensure properties comply with local, state, and federal regulations, including fair housing laws and safety codes.
Reporting: Provide senior leadership with timely and accurate reports on financial performance, occupancy trends, and operational issues.
Client/Owner Relations: Maintain positive relationships with property owners and investors; provide updates and address concerns professionally.
QUALIFICATIONS:
Education: Bachelor's degree in Business Administration, Real Estate, or related field (preferred).
Experience: 5 years in property management, with 2 years in a regional or multi-site management role required.
Certifications: CPM (Certified Property Manager), CAM (Certified Apartment Manager), or similar credentials are a plus.
PHYSICAL REQUIREMENTS:
Must be able to perform the physical functions of the position, which may include, but are not limited to: an ability to walk the property, including flights of stairs, to complete physical inspections, deliver resident communications, and show apartments. Be able to communicate with residents, staff, supervisors, vendors, etc., effectively.
WORK ENVIRONMENT & TRAVEL:
This position requires regular travel within the region to visit properties and attend meetings.
Some after-hours availability may be required for emergencies or urgent issues.
Job Type: Full-time
Assistant Self-Storage Property Manager
Assistant community manager job in Madison, WI
The Company
At Spartan Investment Group our mission is to Improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors, providing an opportunity to grow for our partners, and creating lasting wealth for everyone with whom we conduct business.
We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row and in 2022, we were listed as #40 on the top 100 self-storage operators list.
Job Summary
The mission of the Assistant Property Manager is to support property performance through excellent customer service, reliable operational execution, and hands-on facility care. Based in Madison, WI, this role helps drive occupancy and revenue growth by assisting customers with storage solutions, maintaining a clean, safe, and visually appealing facility, and ensuring each interaction reflects the FreeUp Storage brand. The Assistant Property Manager works closely with the Property Manager to deliver a best-in-class experience to tenants and the local community.
Outcomes
Conversion Support: Assist in maintaining a 75%+ lead-to-move-in conversion rate through timely customer follow-up and clear communication of storage options.
Occupancy and Revenue Contribution: Support efforts to sustain 90%+ occupancy and contribute to revenue growth by delivering strong service and executing retention strategies as directed.
Delinquency Support: Help maintain monthly delinquency below 3% by monitoring accounts, following up with tenants, and supporting enforcement of payment policies.
Program Enrollment Assistance: Support 80% enrollment in Property Protection and Auto-Pay by explaining program benefits and assisting with customer sign-up during move-ins.
Customer Experience: Deliver consistent, positive interactions that help maintain a 4.7/5 average customer satisfaction score, supporting the company's customer-centric values.
Facility Upkeep: Complete routine inspections and light maintenance tasks to ensure a clean, functional, and audit-ready facility, assisting with larger needs as directed.
Local Marketing Support: Assist with 1-2 grassroots marketing or outreach activities per month to promote the FreeUp Storage brand and generate leads.
Accurate Records: Help maintain accurate digital records for tenants, move-ins, and account activity, ensuring compliance and data integrity.
Competencies
Communication: Communicates clearly and professionally with customers and teammates; handles concerns with empathy and tact.
Business Acumen: Understands day-to-day property operations and can research or follow local regulations and lien law guidance when needed.
Customer Centricity: Focuses on creating great customer experiences by identifying needs and ensuring a safe, clean facility.
Initiative: Takes ownership of routine tasks and proactively addresses maintenance or operational needs.
Technology Adaptability: Comfortable using Microsoft Office and CRM/property management systems; adapts quickly to new tools and processes.
Qualifications:
Possess a valid driver's license, insurance, and reliable transportation.
High School Diploma required
1-3 years of relevant work experience in a customer facing environment, with day-to-day management responsibilities.
The ability to work well and perform duties independently and in a team setting.
Possess a working knowledge of computers and applications such as Microsoft and Outlook. etc.
Compensation & Benefits
Competitive Full Time Hourly Rate: $20 - $23 per hour.
$500 signing bonus.
Quarterly bonus opportunities.
Comprehensive benefits including 401k with company matching.
Company paid health, vision, dental, short-term disability, and life insurance.
Paid time off.
Uniform stipend.
Auto-ApplyAssistant Property Manager
Assistant community manager job in Kenosha, WI
At CubeSmart, our culture makes the difference. When we say it's what's inside that counts, we are saying "you count" Responsibilities What CubeSmart Self Storage offers: * Weekly Pay - Putting money in your pocket more often * Excellent Schedule - Most shifts end at 6:00 p.m. and Sundays off*
* Competitive Hourly Pay & Bonus
* Paid Time Off - Vacation, Sick, & Holidays
* Generous Health Benefits
* 401k Retirement Plan with Company Match
* Tuition Reimbursement
* Self-Storage Discounts
In your role at CubeSmart Self Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance.
The Assistant Property Manager is responsible for….
Customer Service:
* Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5-Star service.
* Interacting face to face with customers, providing excellent service, and building rapport.
* Meeting monthly sales goals and metrics.
* Walking the property to perform lock checks and showing units to customers.
* Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
Property Maintenance:
* Physical requirements include daily walks of the property, cleaning the units and the property, opening, and closing of the storage doors (up to 50 lbs.)
* Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities.
* Keeping a clean and safe storage facility to ensure condition meets company guidelines (i.e., clean restrooms, landscaping, parking, and paving, fence, walls, doors)
You'll love working here because…
YOU WILL MAKE A DIFFERENCE - YOU WILL BELONG TO A TEAM - YOU WILL GROW WITH US
Qualifications
You'd be great in this role if you have…
* A positive and outgoing personality with a passion for helping people.
* Experience in delivering high quality customer service to a diverse customer market.
* Basic computer skills.
We also want you to know that...
* You must have the ability to work Saturdays.
* Valid driver's license and insurance with access to reliable transportation used during the workday.
* While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
* Some locations may require Sunday hours
We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Auto-ApplyRegional Property Manager
Assistant community manager job in Monona, WI
Regional Property Manager - Residential & Commercial Portfolio
CTH Recruiting is seeking a Regional Property Manager to oversee a portfolio of three multifamily communities (~250 units each) plus select commercial properties. This is a hands-on leadership role with significant responsibility for property operations, financial performance, and tenant satisfaction.
Key Responsibilities:
Lead and mentor Community Managers and on-site staff.
Oversee operations: occupancy, maintenance, marketing, and budgets.
Conduct property inspections to ensure quality and curb appeal.
Manage vendors, staff hiring, and property-specific contracts.
Qualifications:
Proven property management experience overseeing multiple communities.
Minimum 3 years as a Community Manager.
Strong leadership, communication, and organizational skills.
Proficiency in property management software (RealPage OneSite preferred).
What We Offer:
Leadership role with professional growth opportunities.
Competitive compensation and benefits.
Travel and exposure to diverse residential and commercial properties.
If you're a motivated, hands-on leader passionate about delivering operational excellence and outstanding tenant experiences, apply today!
Equal Opportunity Employer
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Assistant Property Manager
Assistant community manager job in Marshall, WI
Lutheran Social Services of WI and Upper MI is current seeking an Assistant Property Manager to join our team. The role will be responsible for assisting with low-income, tax credit housing, section 8 and section 42 apartment buildings serving multiple locations in Madison.
The Assistant Property Manager supports the Property Manager in overseeing the day-to-day operations of the property (HUD projects or assigned LSS owned or managed apartment rental programs), ensuring compliance with regulations, maintaining positive tenant relations, and assisting with financial and administrative tasks. This role requires strong organizational skills, customer service abilities, and attention to detail to support the overall success of the property.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Tenant Relations & Customer Service:
Assist with lease applications, renewals, and move-in/move-out processes.
Ensure a positive living experience by fostering strong tenant relationships and addressing resident needs proactively.
Property Operations & Maintenance:
Coordinate and follow up on maintenance and repair requests to ensure timely resolution.
Conduct regular property inspections to ensure safety, cleanliness, and compliance with lease agreements.
Leasing & Compliance:
Support the leasing process by showing units, processing applications, and verifying applicant qualifications.
Maintain accurate and organized tenant records.
Financial & Administrative Duties:
Assist with rent collection, payment processing, and addressing delinquent accounts.
Help prepare monthly financial reports, budgets, and other required documentation.
Maintain records of expenses, invoices, and vendor contracts.
PERKS:
Public Service Loan Forgiveness (PSLF)
By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
Assistance navigating the PSLF through Summer
Medical/Dental/Vision Insurance
Flex Spending for Dependent & Health Care
Mileage reimbursement
Paid Time Off
10 Paid Holidays
Ability to Contribute to 403B
LSS makes annual raises a priority for employees
Calm Wellness App - Premium Access
Early Earned Wage Access with UKG Wallet
Employee Assistance Program
Service Awards and Recognition
Qualifications & Skills:
Experience in property management, real estate, or a related field preferred.
Knowledge of leasing, fair housing laws, and compliance regulations.
Strong customer service and communication skills.
Proficiency in property management software and Microsoft Office Suite.
Ability to multitask, stay organized, and work efficiently under pressure.
Problem-solving mindset with a focus on resident satisfaction.
Work Environment:
Primarily office-based with frequent property visits between two sites.
Some evenings or weekends may be required based on property needs.
EDUCATION AND/OR EXPERIENCE:
Experience working with low-income housing or affordable housing programs is preferred.
HS Diploma preferred.
Valid driver's license and state minimum insurance. Must be able to pass a motor vehicle check.
Must have reliable transportation.
Travel: Will need to travel regularly between two locations in the Madison metro area. Additional travel in Wisconsin may be required for training and meeting purposes.
Lutheran Social Services is an Equal Opportunity Employer (EOE).
Property Manager
Assistant community manager job in Brookfield, WI
We are recruiting on behalf of a mission-driven affordable housing provider seeking a Property Manager to oversee one of its residential communities in the Brookfield, WI region.
This organization is deeply committed to safe, well-managed housing, community stability, and long-term resident success. They are looking for a dedicated leader who brings both operational strength and a service-first mindset.
Primary Responsibilities
• Lead daily property operations, leasing, and onsite maintenance coordination
• Support rent collection, budget performance, and required reporting
• Ensure compliance with affordable housing regulations including LIHTC familiarity
• Maintain strong, professional, and supportive resident communication
• Coordinate vendors, unit turns, and capital maintenance needs
• Perform routine property inspections to identify safety and facility requirements
• Guide and support onsite staff in a fair, consistent, and encouraging way
• Maintain accurate occupancy records, certifications, and affordable housing documentation
• Help foster a community environment rooted in dignity, stability, and trust
Qualifications & Experience
• 2+ years leading residential property or community operations
• Background working in affordable housing, LIHTC, or HUD compliance environments a strong plus
• Comfort overseeing both teams and financial performance at the property level
• Organized, self-directed, and reliable with excellent communication skills
• Calm under pressure, solution-oriented, and resident-focused
• Ethical approach to leadership and performance management
• Ability to transition smoothly into an active property environment and make an immediate impact
Property Manager - Marathon Hub
Assistant community manager job in Rothschild, WI
At Wisconsin Management Company, we believe in building a strong foundation that empowers our employees to prioritize what truly matters: delivering world-class service to our residents and clients. Our team is made up of customer-focused, self-driven individuals who thrive in a collaborative, people-centered environment.
As part of our team, you can expect a supportive workplace that values work-life balance, offers competitive benefits, and fosters professional growth. We're committed to recognizing and rewarding the contributions of our employees because we know that when our people excel, so do our residents and clients. Together, we're not just a company; we're a community dedicated to achieving excellence.
Acting with purpose is our secret sauce. Our goal is simple: to provide quality homes paired with exceptional service. We're all about being customer-focused, self-driven, and people-centered.
We show our appreciation for our team through competitive benefits, professional development opportunities, and a strong commitment to work-life balance. Together, we create an environment where everyone can thrive and make a real impact!
We have a new opening for a Property Manager to join our team with our Marathon, WI Hub.
Do you have the ability to provide exceptional customer service? Are you familiar with the day to day operations of multi-family residential housing? Do enjoy variety in your work? Then we need you!
Our next Property Manager will:
* Collaborate with management to ensure all residents are provided with safe, clean and well maintained communities.
* Oversee on-site staff
* Lead marketing and leasing efforts to provide information and housing for new tenants
* Lead move-in, move-out, community events and resolve tenant issues
* Receive, review, scan and enter incoming rent checks
* Maintain necessary records and processing of all financial matters
* Comply with all policies and regulations related to multi-family affordable housing
* Responsible for all reporting and site administration
To perform this work you will need:
* Minimum of three years Property Management experience
* Highschool diploma or equivalent
* The ability to be polite, courteous and helpful to all clients and customers under a variety of circumstances
* Capacity to manage multiple priorities and deadlines with regular interruption
* Proven problem solving skills and sound judgement
* Working knowledge of personnel, accounting, leasing, maintenance, marketing, and resident programs
* Proficiency in Microsoft Office programs
* Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
* The ability to remain stationary 75% of the time
* Ability to position, detect and operate office machinery including keyboards and phones
* Capable of traversing in order to access cabinets and office equipment
* Must possess valid driver's license and ability to travel up to 15% of the time
FULL TIME BENEFITS:
* Medical
* Dental
* Vision
* 401K with employer match
* 2 weeks of PTO
* 9.5 Paid Holidays
8-4:30 or 8:30-5
40 hours per week.
Assistant Property Manager (Badger State Lofts)
Assistant community manager job in Sheboygan, WI
Job DescriptionWinnCompanies is seeking an Assistant Property Manager to join our team at Badger State Lofts, a 118-unit affordable housing community located in Sheboygan, WI. In this role, you will support the Property Manager in managing all aspects of the community, including leasing, accounts receivable, accounts payable, service requests, and customer service.
Responsibilities
Monitor collections, post rent payments, enforce the collection policy and initiate legal action when required.
Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, recertifications and negotiating lease renewals.
Provide exceptional customer service, respond timely to resident issues and complaints, and promote positive resident relations.
Assist in all facets of physical and financial Management as needed and assigned.
Act as Property Manager in absence of the Manager for specified amounts of time.
Prepare financial reports for the Property Manager as well as resident correspondence, and recertification notices.
Monitor the flow of accounts payable from issuing purchase orders to processing invoices.
Requirements
High School diploma or GED equivalent.
Minimum of 1 year of relevant work experience in property management or leasing, ideally in an affordable housing capacity.
Prior experience with tax credit programs.
Experience with various computer systems, such as Microsoft Office Suite.
Outstanding verbal and written communication skills.
Excellent customer service skills.
Superb attention to detail.
Ability to multi-task in a fast-paced office environment.
Ability to work with a diverse group of people and personalities.
Preferred Qualifications
Associate's degree.
Our Benefits:Regular full-time US employees are eligible to participate in the following benefits:- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)- 401(k) plan options with a company match- Various Comprehensive Medical, Dental, & Vision plan options- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD optional supplemental life insurance- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)- Tuition Reimbursement program and continuous training and development opportunities- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)- Flexible and/or Hybrid schedules are available for certain roles- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families- To learn more, visit winnbenefits.com
Why WinnCompanies?
A job you can be proud of
: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
A job that challenges you
: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
A job you can learn from
: We offer multi-faceted leadership and learning opportunities to support our team members' career growth and professional development.
A team that cares
: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we're committed to celebrating and uplifting our team members. About Us:WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success - 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico. Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there's a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
If you are a California Resident, please see our Notice of Collection here.Salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Current Winn employees should apply through this internal link.
Residential Regional Property Manager
Assistant community manager job in Milwaukee, WI
SUMMARY OF FUNCTIONS:
We are seeking an experienced and results-driven Regional Property Manager to oversee the operations and performance of an assigned portfolio of residential properties within their region. The ideal candidate will be responsible for ensuring efficient property management, maximizing profitability, maintaining high occupancy levels, and ensuring compliance with company policies and relevant laws.
SKILLS, KNOWLEDGE, AND PERSONAL CHARACTERISTICS:
The following attributes are desirable for job success:
Experience in managing/leasing multi-family properties.
Displays a high level of integrity and professionalism at all times in dealing with residents, prospective residents, ownership groups, employees, and vendors.
Ability to provide superb customer service, always.
Ability to communicate effectively and assert yourself when necessary.
Knowledge of the fair housing laws and rules against discrimination.
Preference for detailed work.
Ability to work well under pressure, self-motivated.
Ability to work autonomously and lead a team.
MAJOR DUTIES AND RESPONSIBILITIES:
Duties may include, but are not limited to:
Portfolio Oversight: Manage daily operations for multiple properties within the assigned region, including leasing, maintenance, budgeting, and compliance.
Team Leadership: Supervise, train, and support property managers and staff; conduct regular performance evaluations and ensure team development.
Financial Management: Develop and oversee property budgets, analyze financial reports, control expenses, and ensure financial goals are met.
Occupancy & Leasing: Drive occupancy and revenue goals through marketing strategies, resident retention initiatives, and competitive rental pricing.
Maintenance & Inspections: Ensure properties are well-maintained, perform regular inspections, and coordinate capital improvement projects.
Compliance & Risk Management: Ensure properties comply with local, state, and federal regulations, including fair housing laws and safety codes.
Reporting: Provide senior leadership with timely and accurate reports on financial performance, occupancy trends, and operational issues.
Client/Owner Relations: Maintain positive relationships with property owners and investors; provide updates and address concerns professionally.
QUALIFICATIONS:
Education: Bachelor's degree in Business Administration, Real Estate, or related field (preferred).
Experience: 5 years in property management, with 2 years in a regional or multi-site management role required.
Certifications: CPM (Certified Property Manager), CAM (Certified Apartment Manager), or similar credentials are a plus.
PHYSICAL REQUIREMENTS:
Must be able to perform the physical functions of the position, which may include, but are not limited to: an ability to walk the property, including flights of stairs, to complete physical inspections, deliver resident communications, and show apartments. Be able to communicate with residents, staff, supervisors, vendors, etc., effectively.
WORK ENVIRONMENT & TRAVEL:
This position requires regular travel within the region to visit properties and attend meetings.
Some after-hours availability may be required for emergencies or urgent issues.
Job Type: Full-time
Assistant Self-Storage Property Manager
Assistant community manager job in Hartland, WI
The Company
At Spartan Investment Group our mission is to Improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors, providing an opportunity to grow for our partners, and creating lasting wealth for everyone with whom we conduct business.
We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row and in 2022, we were listed as #40 on the top 100 self-storage operators list.
Job Summary
The mission of the Assistant Property Manager is to support property performance through excellent customer service, reliable operational execution, and hands-on facility care. Based in Hartland, WI, this role helps drive occupancy and revenue growth by assisting customers with storage solutions, maintaining a clean, safe, and visually appealing facility, and ensuring each interaction reflects the FreeUp Storage brand. The Assistant Property Manager works closely with the Property Manager to deliver a best-in-class experience to tenants and the local community.
Outcomes
Conversion Support: Assist in maintaining a 75%+ lead-to-move-in conversion rate through timely customer follow-up and clear communication of storage options.
Occupancy and Revenue Contribution: Support efforts to sustain 90%+ occupancy and contribute to revenue growth by delivering strong service and executing retention strategies as directed.
Delinquency Support: Help maintain monthly delinquency below 3% by monitoring accounts, following up with tenants, and supporting enforcement of payment policies.
Program Enrollment Assistance: Support 80% enrollment in Property Protection and Auto-Pay by explaining program benefits and assisting with customer sign-up during move-ins.
Customer Experience: Deliver consistent, positive interactions that help maintain a 4.7/5 average customer satisfaction score, supporting the company's customer-centric values.
Facility Upkeep: Complete routine inspections and light maintenance tasks to ensure a clean, functional, and audit-ready facility, assisting with larger needs as directed.
Local Marketing Support: Assist with 1-2 grassroots marketing or outreach activities per month to promote the FreeUp Storage brand and generate leads.
Accurate Records: Help maintain accurate digital records for tenants, move-ins, and account activity, ensuring compliance and data integrity.
Competencies
Communication: Communicates clearly and professionally with customers and teammates; handles concerns with empathy and tact.
Business Acumen: Understands day-to-day property operations and can research or follow local regulations and lien law guidance when needed.
Customer Centricity: Focuses on creating great customer experiences by identifying needs and ensuring a safe, clean facility.
Initiative: Takes ownership of routine tasks and proactively addresses maintenance or operational needs.
Technology Adaptability: Comfortable using Microsoft Office and CRM/property management systems; adapts quickly to new tools and processes.
Qualifications:
Possess a valid driver's license, insurance, and reliable transportation.
High School Diploma required
1-3 years of relevant work experience in a customer facing environment, with day-to-day management responsibilities.
The ability to work well and perform duties independently and in a team setting.
Possess a working knowledge of computers and applications such as Microsoft and Outlook. etc.
Compensation & Benefits
Competitive Full Time Hourly Rate: $20 - $23 per hour.
$500 signing bonus.
Quarterly bonus opportunities.
Comprehensive benefits including 401k with company matching.
Company paid health, vision, dental, short-term disability, and life insurance.
Paid time off.
Uniform stipend.
Auto-Apply