How To Become An Assistant Customer Service Manager: What It Is and Career Path

What is an assistant customer service manager and how to become one

Updated January 8, 2025

4 min read

Working as an assistant customer service manager can be rewarding and profitable. In exchange for their expertise, assistant customer service managers make an average salary of $44, 225 in a year. An assistant customer service manager's role is to provide leadership to customer service staff, to ensure that rules and regulations are followed when services are being provided to employees and customers, to communicate with customers directly through emails and phone calls, and to participate in selling services or products to ensure they are providing the customers with the best.

What is the minimum qualification to become an assistant customer service manager? The minimum qualifications is a bachelor's degree in programs such as communication or business management, or two years of experience working in the same capacity. Assistant customer service managers must train the customer services staff on new practices, improve operations, re-think strategies, track performance, organize the workforce, and maintain strong customer relationships.

ScoreAssistant Customer Service ManagerUS Average

Salary

2.7

Avg. Salary $34,118

Avg. Salary $59,228

Stability Level

8.0

Growth Rate -4%

Growth Rate 0.3%

Diversity

4.4

Race

American Indian and Alaska Native 0.65%

Asian 5.71%

Black or African American 10.57%

Hispanic or Latino 18.04%

Unknown 4.80%

White 60.23%

Gender

female 67.06%

male 32.94%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress Level

8.0

Stress level is high

7.1 - high

Complexity Level

8.7

Complexity Level is advanced

7 - challenging

Work Life Balance

6.2

Work Life balance is fair

6.4 - fair

Newest jobs for Assistant Customer Service Manager in Ashburn, VA

Receive alerts for the newest job postings.

Key steps to become an assistant customer service manager

Explore assistant customer service manager education requirements

Most common assistant customer service manager degrees

Bachelor's

42.6 %

Associate

23.0 %

High School Diploma

23.0 %

Start to develop specific assistant customer service manager skills

Skills	Percentages
Customer Service	26.27%
Store Operations	16.09%
Customer Support	14.27%
Bill Pay	4.66%
Loss Prevention	3.35%

Complete relevant assistant customer service manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New assistant customer service managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an assistant customer service manager based on U.S. Bureau of Labor Statistics data and data from real assistant customer service manager resumes.

Research assistant customer service manager duties and responsibilities

Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Process accounts receivables and employee payroll coordination.
Convince owner operator to invest in next-generation POS technology.
Develop, document, and implement effective customer-focuse procedures and policies, and ensure their compliance with establish corporate ISO requirements.

Prepare your assistant customer service manager resume

When your background is strong enough, you can start writing your assistant customer service manager resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an assistant customer service manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Assistant Customer Service Manager Resume templates

Build a professional Assistant Customer Service Manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Assistant Customer Service Manager resume.