Assistant Customer Service Manager Statistics and Facts in the US

Research Summary. Using a database of 30 million profiles, Zippia estimates demographics and statistics for assistant customer service managers in the United States. Our estimates are verified against BLS, Census, and current job openings data for accuracy. After extensive research and analysis, Zippia's data science team found that:

  • There are over 179,760 assistant customer service managers currently employed in the United States.
  • 64.6% of all assistant customer service managers are women, while only 31.9% are men.
  • The average age of an employed assistant customer service manager is 46 years old.
  • The most common ethnicity of assistant customer service managers is White (64.3%), followed by Hispanic or Latino (15.4%) and Black or African American (11.6%).
  • The majority of assistant customer service managers are located in NY, New York and NC, Raleigh.
  • Assistant customer service managers are paid an average annual salary of $37,027.
  • Assistant customer service managers average starting salary is $24,000.
  • In 2021, women earned 86% of what men earned.
  • The top 10% of highest-paid assistant customer service managers earn as much as $56,000 or more.
  • 13% of all assistant customer service managers are LGBT.
  • Assistant customer service managers are more likely to work at private companies in comparison to public companies.

Assistant Customer Service Manager Statistics By Gender

Among assistant customer service managers, 64.6% of them are women compared to 31.9% which are men.

Job Title
  • Female, 64.6%
  • Male, 31.9%
  • Unknown, 3.5%
Job Title
GenderascdescPercentagesascdesc
Female
Female
64.6%
64.6%
Male
Male
31.9%
31.9%
Unknown
Unknown
3.5%
3.5%

Gender Pay Gap For Assistant Customer Service Manager

Women Earn 86¢ For Every $1 Earned By Man

male-income
Male Income
$45,504
female-income
Female Income
$39,361

Assistant Customer Service Manager Gender Over Time

This data shows how men and women predominate in the assistant customer service manager position over time.

Male
Female
43%
40%
37%
34%
31%
28%
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
YearascdescMaleascdescFemaleascdesc
2008
2008
33.48%
33.48%
66.52%
66.52%
2009
2009
34.93%
34.93%
65.07%
65.07%
2010
2010
36.14%
36.14%
63.86%
63.86%
2011
2011
35.84%
35.84%
64.16%
64.16%
2012
2012
37.99%
37.99%
62.01%
62.01%
2013
2013
37.98%
37.98%
62.02%
62.02%
2014
2014
37.29%
37.29%
62.71%
62.71%
2015
2015
37.32%
37.32%
62.68%
62.68%
2016
2016
38.24%
38.24%
61.76%
61.76%
2017
2017
36.48%
36.48%
63.52%
63.52%
2018
2018
35.43%
35.43%
64.57%
64.57%

Assistant Customer Service Manager Male to Female Ratio

We compared this job title with other job titles to see how gender percentages varied. As you can see, chief order dispatcher and field service supervisor have the biggest difference in gender.

Compare Jobs
Job Titleascdesc
Maleasc
Femaleascdesc
Office Manager/Receptionist10%86%
Dental Office Manager12%85%
Front Office Administrator12%84%
Assistant Customer Service Manager32%65%
Chief Service Observer82%9%
Field Service Supervisor85%13%
Chief Order Dispatcher90%10%
Male
Female
100%
75%
50%
25%
0%
Chief Order Dispatcher
Field Service Supervisor
Chief Service Observer
Assistant Customer Service Manager
Front Office Administrator
Dental Office Manager
Office Manager/Receptionist
0%
25%
50%
75%
100%

Assistant Customer Service Manager Statistics By Race

The most common ethnicity among assistant customer service managers is White, which makes up 64.3% of all assistant customer service managers. Comparatively, there are 15.4% of the Hispanic or Latino ethnicity and 11.6% of the Black or African American ethnicity.

Job Title
  • White, 64.3%
  • Hispanic or Latino, 15.4%
  • Black or African American, 11.6%
  • Asian, 5.9%
  • Unknown, 2.1%
  • American Indian and Alaska Native, 0.7%
Job Title
Assistant Customer Service Manager RaceascdescPercentagesascdesc
White
White
64.3%
64.3%
Hispanic or Latino
Hispanic or Latino
15.4%
15.4%
Black or African American
Black or African American
11.6%
11.6%
Asian
Asian
5.9%
5.9%
Unknown
Unknown
2.1%
2.1%
American Indian and Alaska Native
American Indian and Alaska Native
0.7%
0.7%

Assistant Customer Service Manager Race And Ethnicity Over Time

Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2008-2018 among assistant customer service managers.

  • White
  • Asian
  • Hispanic or Latino
  • Black or African American
YearascdescWhiteascdescBlack or African AmericanascdescAsianascdescHispanic or Latinoascdesc
2010
2010
66.49%
66.49%
12.25%
12.25%
4.95%
4.95%
14.12%
14.12%
2011
2011
65.68%
65.68%
13.00%
13.00%
4.86%
4.86%
14.06%
14.06%
2012
2012
64.71%
64.71%
13.31%
13.31%
5.06%
5.06%
14.41%
14.41%
2013
2013
65.35%
65.35%
12.78%
12.78%
5.32%
5.32%
14.28%
14.28%
2014
2014
65.20%
65.20%
12.59%
12.59%
4.86%
4.86%
14.90%
14.90%
2015
2015
64.38%
64.38%
12.66%
12.66%
5.35%
5.35%
15.07%
15.07%
2016
2016
63.49%
63.49%
12.92%
12.92%
5.47%
5.47%
15.52%
15.52%
2017
2017
63.66%
63.66%
12.08%
12.08%
5.81%
5.81%
15.68%
15.68%
2018
2018
64.28%
64.28%
11.57%
11.57%
5.93%
5.93%
15.43%
15.43%

Assistant Customer Service Manager Wage Gap By Race

$47,000
$45,000
$43,000
$41,000
$39,000
Unknown
White
Black or African American
Asian
Hispanic or Latino
Ethnicityascdesc
Salaryascdesc
Unknown$40,655
White$42,384
Black or African American$41,350
Asian$45,738
Hispanic or Latino$42,035

Average Age of an Assistant Customer Service Manager

We determined the average age of assistant customer service managers based on ethnicity and gender.

Male
Female
RaceascdescMale AgeascdescFemale Ageascdesc
Black or African American
Black or African American
47
47
49
49
Unknown
Unknown
41
41
39
39
Asian
Asian
47
47
45
45
Hispanic or Latino
Hispanic or Latino
42
42
42
42
White
White
46
46
49
49
American Indian and Alaska Native
American Indian and Alaska Native
48
48
48
48

Assistant Customer Service Manager Age Breakdown

This chart breaks down the ages of assistant customer service manager employees. Interestingly enough, the average age of assistant customer service managers is 40+ years old, which represents 69% of the population.

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20-30 years

30-40 years

40+ years


Assistant Customer Service Manager YearsascdescPercentagesascdesc
20-30 years
20-30 years
8%
8%
30-40 years
30-40 years
23%
23%
40+ years
40+ years
69%
69%

Types of Assistant Customer Service Manager Degree Levels

The most common degree for assistant customer service managers is bachelor's degree 43% of assistant customer service managers earn that degree. A close second is associate degree with 23% and rounding it off is high school diploma with 23%.

Job Title
  • Bachelors, 43%
  • Associate, 23%
  • High School Diploma, 23%
  • Diploma, 4%
  • Other Degrees, 7%
Job Title
Assistant Customer Service Manager DegreeascdescPercentagesascdesc
Bachelors
Bachelors
43%
43%
Associate
Associate
23%
23%
High School Diploma
High School Diploma
23%
23%
Diploma
Diploma
4%
4%
Other Degrees
Other Degrees
7%
7%

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Assistant Customer Service Manager Wage Gap By Education

$63,000
$58,000
$53,000
$48,000
$43,000
$38,000
$33,000
High School Diploma or Less
Master's Degree
Bachelor's Degree
Some College/ Associate Degree
Educationascdesc
Salaryascdesc
High School Diploma or Less$37,372
Master's Degree$62,344
Bachelor's Degree$46,890
Some College/ Associate Degree$39,361

Assistant Customer Service Manager Employment Statistics

This section highlights the information we gathered about the types of businesses and industries that employ assistant customer service managers. We found that the most common company type is private. In addition, the industry that employs the most assistant customer service managers is the retail industry.

Company Size

We created this chart to show you the average size of companies that typically hire assistant customer service managers.

Compare Jobs

< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

Company SizeascdescPercentagesascdesc
< 50 employees
< 50 employees
2%
2%
50 - 100 employees
50 - 100 employees
2%
2%
100 - 500 employees
100 - 500 employees
7%
7%
500 - 1,000 employees
500 - 1,000 employees
8%
8%
1,000 - 10,000 employees
1,000 - 10,000 employees
36%
36%
> 10,000 employees
> 10,000 employees
45%
45%

The Types Of Companies Assistant Customer Service Manager Work In

Employees with the assistant customer service manager job title have their preferences when it comes to working for a company. For instance, most assistant customer service managers prefer to work at private companies over public companies.

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Education

Public

Private

Company TypeascdescPercentagesascdesc
Education
Education
1%
1%
Public
Public
41%
41%
Private
Private
58%
58%
Government
Government
0%
0%

Top Industries Hiring Assistant Customer Service Managers

Just based on the number of employees within each industry, we were able to determine the most common industries that employ assistant customer service managers. Those industries include retail, finance and hospitality.

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Retail

Fortune 500

Finance

Hospitality

Manufacturing

IndustryascdescPercentagesascdesc
Retail
Retail
41%
41%
Fortune 500
Fortune 500
17%
17%
Finance
Finance
9%
9%
Hospitality
Hospitality
8%
8%
Manufacturing
Manufacturing
4%
4%
Transportation
Transportation
3%
3%
Media
Media
2%
2%
Telecommunication
Telecommunication
2%
2%
Automotive
Automotive
2%
2%
Health Care
Health Care
2%
2%
Professional
Professional
2%
2%
Technology
Technology
2%
2%
Non Profits
Non Profits
2%
2%
Pharmaceutical
Pharmaceutical
1%
1%
Internet
Internet
1%
1%
Construction
Construction
1%
1%
Energy
Energy
1%
1%
Education
Education
1%
1%
Agriculture
Agriculture
1%
1%
Insurance
Insurance
1%
1%

Assistant Customer Service Manager Turnover And Employment Statistics

Assistant Customer Service Manager Unemployment Rate Over Time

The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of assistant customer service managers changed.

  • Unemployment rate
YearascdescAssistant Customer Service Manager Unemployment Rateascdesc
2010
2010
6.58%
6.58%
2011
2011
6.53%
6.53%
2012
2012
5.43%
5.43%
2013
2013
4.46%
4.46%
2014
2014
3.39%
3.39%
2015
2015
2.68%
2.68%
2016
2016
2.53%
2.53%
2017
2017
2.43%
2.43%
2018
2018
1.88%
1.88%

The Average Number of Years That Assistant Customer Service Manager Stay in a Job

By looking over 6,263 assistant customer service managers resumes, we figured out that the average assistant customer service manager enjoys staying at their job for 1-2 years for a percentage of 33%.

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Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years


Number or YearsascdescPercentagesascdesc
Less than 1 year
Less than 1 year
12%
12%
1-2 years
1-2 years
33%
33%
3-4 years
3-4 years
18%
18%
5-7 years
5-7 years
18%
18%
8-10 years
8-10 years
7%
7%
11+ years
11+ years
12%
12%

Comparing The LGBT Ratio of Assistant Customer Service Managers with Other Job Titles

After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to assistant customer service managers.

Compare Jobs
Job Titleascdesc
LGBTasc
Billing Analyst11.07%
Transactional Specialist12.31%
Assistant Customer Service Manager13.28%
Production Clerk14.99%
Caller15.36%
Data Entry Technician16.24%
Medicaid Specialist24.95%

ProfessionascdescPercentages of LGBT ascdesc
Billing Analyst
Billing Analyst
11.07%
11.07%
Transactional Specialist
Transactional Specialist
12.31%
12.31%
Production Clerk
Production Clerk
14.99%
14.99%
Caller
Caller
15.36%
15.36%
Data Entry Technician
Data Entry Technician
16.24%
16.24%
Medicaid Specialist
Medicaid Specialist
24.95%
24.95%

Foreign Languages Spoken By Assistant Customer Service Managers

The most common foreign language among assistant customer service managers is Spanish at 62.1%. The second-most popular foreign language spoken is French at 7.5% and Arabic is the third-most popular at 6.3%.

Job Title
  • Spanish, 62.1%
  • French, 7.5%
  • Arabic, 6.3%
  • Russian, 2.9%
  • Portuguese, 2.9%
  • Other, 18.3%
Job Title
Foreign LanguageascdescPercentagesascdesc
Spanish
Spanish
62.1%
62.1%
French
French
7.5%
7.5%
Arabic
Arabic
6.3%
6.3%
Russian
Russian
2.9%
2.9%
Portuguese
Portuguese
2.9%
2.9%
Other
Other
18.3%
18.3%

Assistant Customer Service Manager Jobs

Recently Added Assistant Customer Service Manager Jobs

Assistant Customer Service Manager Heatmaps

Where Are Assistant Customer Service Managers Located?

By looking through more than 6,263 resumes, we found that the most popular places for assistant customer service managers are NY, New York and NC, Raleigh.

Number of Assistant Customer Service Managers

Where Are Assistant Customer Service Managers In High Demand?

We looked over job openings to determine where in the country assistant customer service managers are in the most demand.

Jobs Openings