Assistant Customer Service Manager job description
Example assistant customer service manager requirements on a job description
- Bachelor’s degree in business or related field.
- 3-5 years of customer service experience.
- Proficiency in MS Office Suite.
- Excellent organizational skills.
- Knowledge of customer service software.
- Strong problem-solving abilities.
- Outstanding interpersonal and communication skills.
- Ability to multitask and prioritize.
- Adaptability to changing customer needs.
- Leadership and team-building skills.
Assistant Customer Service Manager job description example 1
D M E Co assistant customer service manager job description
1. Monitor team member productivity/quality standards.
2. Oversee the daily operations to ensure all policies and procedures are followed and assist team with questions/concerns.
3. Resolve Tier 1 patient/client complaints, as well as coaching team members if needed for continued improvement. Escalating to CSM if needed.
4. Creates schedule for Customer Service Representatives to ensure proper coverage for business needs.
5. Perform weekly one on one's with team members
6. Give feedback daily to all team members and document on the feedback log, sending to CSM weekly.
7. Possess extensive knowledge on team customers and account specific pricing.
8. Maintain a high level of professionalism with customers and patients through every call, email or other source of communication in order to portray the company in the best light.
9. Updates patient information and notes in DME Pro timely, efficiently, and accurately. Careful to follow up with router, service technician, CS and whomever necessary when changes need to be made to an existing order, including cancellation of an order.
10. Promotes teamwork among co-workers that includes assisting fellow ACSMs, CSRs, routers, and field operations as needed.
11. Ability to work a flexible work schedule.
12. Demonstrates timeliness, courtesy, sincerity, and patience with dealing with customers and patients.
13. Understands and follows company handbook, and all company or customer safety and environmental policies.
14. Properly communicating with management about potential concerns and problems.
15. Accepts other duties and activities as assigned.
Qualifications :
Education : Graduate from an accredited high school or GED equivalent
Experience/Knowledge :
· Good organizational skills
· Detail oriented
· Ability to remain professional and courteous with customers and fellow employees at all times
· Willing to function as a cooperative team member
· Excellent verbal and written communication skills
· Clean and neat personal experience
· Have technological knowledge/skills (email, App, durable medical equipment)
Physical Requirements :
· This role entails prolonged sitting in an office environment
· Must be able to perform at times squatting and crouching while pulling, lifting and shoving on boxes, supplies and equipment
· Must be able to complete all physical requirements as listed as well as any reasonable request during the duration of the job
Shift: ***** 4 10 hour days a week, working every Saturday and every other Sunday.******
Requirements:
PI194105923
Assistant Customer Service Manager job description example 2
C&S Wholesale Grocers assistant customer service manager job description
Job Description
Description
Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels
Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
Selection, training, development and scheduling of front-end associates
Complete all necessary paperwork relating to Department
Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
Maintains supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc
Performs self internal audits to ensure adherence to all polices and procedures
Finish and retain reports/ logs needed for store audit and state inspection purposes
Perform tasks as assigned by the Store Manager or Assistant Store ManagerTravel Required:No
Environment
Store : Grocery Warehouse (50F to 90F)
Skills
Years Of Experience
Qualifications
Shift
1st Shift (United States of America)
Company
PW Retail Foods LLC
About Our Company
C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best - those with the motivation, pride, and drive to succeed in our fast-paced world.Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
Assistant Customer Service Manager job description example 3
Food City assistant customer service manager job description
- Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you.
- Creating a store environment members want to work in and customer want to shop in.
- Operating a cash register and manning store’s customer service counter.
- Directing all operations on the front end of the grocery store.
- Working directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity and outstanding customer service.
- Observing and enforcing all store rules and company policies.
- Helping to select and train new team members.
- Serving as the leader of his/her department, and as such an excellent role model, coach, performance evaluator and trainer for his/her team.
- Ensuring compliance with all heath department and weights and measures department policies and requirements.
- Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays).
- Ensuring company safety guidelines are being followed by all team members.
Performs other duties as needed or assigned by management. Applicants for this position must be at least 18 years old.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time
Employer provides reasonable accommodations to a qualified employee that does not impose an undue hardship on the employer.
Ability to:
- Lead others, following and setting goals and objectives, acknowledging member performance and holding the team accountable for their performance.
- Remain helpful, tactful and courteous at all times.
- Work quickly/efficiently to accomplish assigned duties, ensuring all team members do the same.
- Add, subtract, divide, multiply and perform other basic business math calculations.
- Read UPC codes, product labels, shelf signage, business forms, and posted company policies/procedures.
- Learn and communicate the benefits and uses of a wide variety of products merchandised within the store.