Assistant customer service manager resume examples from 2025
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How to write an assistant customer service manager resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the assistant customer service manager role.
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in assistant customer service manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some assistant customer service manager interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on an assistant customer service manager resume:
- Customer Service
- Store Operations
- Customer Support
- Bill Pay
- Loss Prevention
- Customer Complaints
- Customer Satisfaction
- Service Desk
- Bank Deposits
- POS
- CSM
- Customer Inquiries
- Pickup
- Cash Drawers
- Customer Issues
- Computer System
- Sales Associates
- Quality Customer Service
- Sales Floor
- Cash Control
- Inventory Control
- Office Procedures
- Front End Associates
- Product Knowledge
- Performance Reviews
- Customer Orders
- Customer Relations
- Financial Reports
- Bank Products
- HR
Zippia’s AI can customize your resume for you.
How to structure your work experience
Your work experience should be structured:
- With your most recent roles first, followed by earlier roles in reverse chronological order.
- Job title, along with company name and location on the left.
- Put the corresponding dates of employment on the left side.
- Keep only relevant jobs on your work experience.
How to write assistant customer service manager experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are great bullet points from assistant customer service manager resumes:
Work history example #1
Assistant Customer Service Manager
Walmart
- Assisted the CO- Manager in daily operational processes of store including sales, service, customer experience and inventory.
- Pulled all store cash registers and self checks and reset tills on nights when closing CSM.
- Performed cashier exchanges for cashiers and prepare deposits while in the cash office.
- Worked as a Co-manager in Missouri and Kansas.
- Managed and supervised the customer service department of about (25) - (30) employees at a Wal-Mart Store.
Work history example #2
Teller Supervisor
U.S. Bank
- Processed ATM transactions and reconciled negotiable instruments.
- Selected to serve as Vault and ATM Teller; trusted with situations requiring high-level problem solving and decision-making abilities.
- Complied with regulatoryrequirements including Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Monitored branch operating cash, ATM, teller drawer limits and security equipment.
- Utilized profiling analysis tools to identify cross-sell opportunities to increase product per customer ratio.
Work history example #3
Assistant Customer Service Manager
KeyBank
- Balanced the ATM and reconciled branch settlement differences.
- Established metrics and mentoring that increased service team's effectiveness and efficiency.
- Maintained active communication with other departments to ensure everyone as a team is understood and effectively completes their job.
- Analyzed and diagnosed system issues and coordinated communications with related parties.
- Selected and supervised internal and external creative teams in implementing communications projects.
Work history example #4
Assistant Customer Service Manager
Walmart
- Designed and presented a PowerPoint slide show to introduce customers to digital photography, thereby enhancing photo department sales.
- Pulled all store cash registers and self checks and reset tills on nights when closing CSM.
- Submitted payroll information into computer system.
- Recruited and hired qualified personnel utilizing Wal-Mart Standard Position Descriptions.
- Assisted the CO- Manager in daily operational processes of store including sales, service, customer experience and inventory.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from assistant customer service manager resumes:
High School Diploma
2011 - 2011
Highlight your assistant customer service manager certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
Here are some of the best certifications to have on assistant customer service manager resumes:
- Certified Nurse Assistant (CNA)
- Medical Assistant
- Certified Pharmacy Technician (CPhT)
- Certified Management Accountant (CMA)
- Food Safety Manager Certification
- International Accredited Business Accountant (IABA)
- Certified Medical Administrative Assistant (CMAA)
- OSHA Safety Certificate
- Certified Medical Office Manager (CMOM)
- Certified Manager Certification (CM)