Assistant Customer Service Manager resume examples for 2025

Assistant Customer Service Manager resume format and sections

1. 1

   1. Add contact information to your assistant customer service manager resume

   Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine. Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching). Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

   Assistant Customer Service Manager Resume Contact Information Example #1

   Jane Moore

   Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

   Do you want to know more?

   How To Write The Perfect Resume Header
2. 2

   2. Add relevant education to your assistant customer service manager resume

   Your resume's education section should include:

   • The name of your school
   • The date you graduated (Month, Year or Year are both appropriate)
   • The name of your degree

   If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

   Optional subsections for your education section include:

   • Academic awards (Dean's List, Latin honors, etc. )
   • GPA (if you're a recent graduate and your GPA was 3.5+)
   • Extra certifications
   • Academic projects (thesis, dissertation, etc. )

   Other tips to consider when writing your education section include:

   • If you're a recent graduate, you might opt to place your education section above your experience section
   • The more work experience you get, the shorter your education section should be
   • List your education in reverse chronological order, with your most recent and high-ranking degrees first
   • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

   Check More About Assistant Customer Service Manager Education

   Majors

   Business

   34.6%

   Accounting

   7.4%

   General Studies

   6.0%

   Criminal Justice

   5.0%

   Show More

   Assistant Customer Service Manager Resume Relevant Education Example #1

   High School Diploma 2011 - 2013

   Assistant Customer Service Manager Resume Relevant Education Example #2

   Some College Courses In Nursing 1996 - 1998

   Kent State University Kent, OH

3. 3

   3. Next, create an assistant customer service manager skills section on your resume

   Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

   Here are some tips to keep in mind when writing your resume's skills section:

   • Include 6-12 skills, in bullet point form
   • List mostly hard skills; soft skills are hard to test
   • Emphasize the skills that are most important for the job

   Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

   Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

   Example of skills to include on an assistant customer service manager resume

   • Customer Service Skills.
      

     Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

   • Loss Prevention Skills.
      

     The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

   • Service Desk Skills.
      

     The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

   • Bank Deposits Skills.
      

     Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

   • POS Skills.
      

     POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

   • CSM Skills.
      

     CSM means customer success manager who refers to a person who assists customers as they transit from the level of sales prospects to that of the product or service's active users. Customer success managers primarily focus on the customer's consistency and loyalty to create a long-term company-client relationship, which the organization would maintain so far as the business performs. Skills in this area include strong communication skills, empathy, excellent customer service, adaptability, patience, persuasive communication skills, and self-control. A customer success manager aims at developing a lasting relationship between the business and the customer.

   • Pickup Skills.
      

     In musical terms, a pickup is a transducing device used for capturing and converting mechanical music waves into an electronic signal. A pickup senses the mechanical vibration produced by a mechanical or electrical guitar and amplifies those vibrations using an amplifier. These amplified musical sounds are then produced through speakers. A pickup can also be used to produce mashup music.

   Top Skills for an Assistant Customer Service Manager

   Customer Service, 26.3%
   Store Operations, 16.1%
   Customer Support, 14.3%
   Bill Pay, 4.7%
   Other Skills, 38.6%
   See All Assistant Customer Service Manager Skills

   Not sure which skills are really important?

   3 Big Tips For Listing Skills On Your Resume
4. 4

   4. List your assistant customer service manager experience

   The most important part of any resume for an assistant customer service manager is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

   Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

   It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of assistant customer service managers" and "Managed a team of 6 assistant customer service managers over a 9-month project. "

   Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

   Don't have any experience?

   How To Show Your Experience On a Resume... Even When You Don't Have Any

   Work History Example # 1

   Bank Teller

   Florida State University

   • Balanced vault, ATM, teller drawers, and cash dispenser daily.
   • Contributed in generating additional revenue for PNC Bank by effectively cross-selling appropriate bank products and services to customer for investment.
   • Helped work through a system change/conversion while maintaining quality of daily operations.
   • Promoted banking products and services as cross-sell referrals.
   • Supervised Teller/CSR Department including staff hiring and training.

   Work History Example # 2

   Customer Sales Representative

   Pizza Hut

   • Trained newly employed customer service consultants.
   • Utilized multiple proprietary customer data bases for each client including; Satellite and internet.
   • Established and maintained strong relationships with internal and external customers through continuous communication.
   • Provided directional assistance and emergency services to subscribers utilizing the global satellite positioning system.
   • Featured Accomplishments: Produced Microsoft PowerPoint presentations used by senior advertising executives to cultivate client retention and increase revenue.

   Work History Example # 3

   Lead Teller

   Wells Fargo

   • Facilitated weekly staff meetings to maintain consistent sales strategies and communications.
   • Provided teller support and coaching in meeting branch goals and performance while promoting diversity and strong employee communication.
   • Leveraged strengths in persuasive communications and consultative sales to earn a reputation as a top sales performer for the company.
   • Utilized various software systems to process transactions accurately and efficiently while maintaining communication and relationships with clients.
   • Developed service improvements to facilitate team member training, communication and talent pool.

   Work History Example # 4

   Accountant Assistant

   Robert Half International

   • Investigated and resolved multi-million dollar audit for corporate merger leading to tens of thousands in unreported income.
   • Generated summary report of employee hours for payroll verification.
   • Developed and updated accounting procedures to capture cost data for a wireless service provider.
   • Assisted busy CPA firm during tax season with compilation of individual and corporate tax returns.
   • Provided useful analysis of income statement and balance sheet variances to senior management as requested.

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5. 5

   5. Highlight assistant customer service manager certifications on your resume

   Specific assistant customer service manager certifications can be a powerful tool to show employers you've developed the appropriate skills.

   If you have any of these certifications, make sure to put them on your assistant customer service manager resume:

   1. Certified Nurse Assistant (CNA)
   2. Medical Assistant
   3. Certified Pharmacy Technician (CPhT)
   4. Certified Management Accountant (CMA)
   5. Food Safety Manager Certification
   6. International Accredited Business Accountant (IABA)
   7. Certified Medical Administrative Assistant (CMAA)
   8. OSHA Safety Certificate
   9. Certified Medical Office Manager (CMOM)
   10. Certified Manager Certification (CM)

   More Certifications For Assistant Customer Service Manager
6. 6

   6. Finally, add an assistant customer service manager resume summary or objective statement

   A resume summary statement consists of 1-3 sentences at the top of your assistant customer service manager resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

   Remember to emphasize skills and experiences that feature in the job description.

   Are you a recent grad?

   Read our guide on how to write a resume summary statement