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Assistant Customer Service Manager skills for your resume and career

Updated January 8, 2025
6 min read
Assistant Customer Service Manager Example Skills
Below we've compiled a list of the most critical assistant customer service manager skills. We ranked the top skills for assistant customer service managers based on the percentage of resumes they appeared on. For example, 26.3% of assistant customer service manager resumes contained customer service as a skill. Continue reading to find out what skills an assistant customer service manager needs to be successful in the workplace.

15 assistant customer service manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant customer service managers use customer service:
  • Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service while maintaining service standards.
  • Trained new and existing customer service staff on new banking practices establishing consistency and quality for every customer experience.

2. Store Operations

Here's how assistant customer service managers use store operations:
  • Assumed responsibility of store operations daily as well as customer payments.
  • Launched new procedures to facilitate store operations.

3. Customer Support

Here's how assistant customer service managers use customer support:
  • Handled all aspects of customer relations, including credit management, customer support, problem identification and resolution.
  • Provided excellent customer support by greeting customers and maintaining good customer relations.

4. Bill Pay

Here's how assistant customer service managers use bill pay:
  • Assist customers with refunds, Western Union transactions, Money Orders, Bill Pay, Lottery, and Bottle Refunds.
  • Assisted customers with Western Union transfers, money orders, bill payment through Check-Free system, and special orders.

5. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how assistant customer service managers use loss prevention:
  • Applied loss prevention techniques and investigated internal theft incidents within store locations.
  • Prepare and administer mock Customer Service Store Visit and Loss Prevention Front End Audits in preparation of the actual event.

6. Customer Complaints

Here's how assistant customer service managers use customer complaints:
  • Ensured customer satisfaction by investigating and resolving customer complaints relating to sales policy and pricing.
  • Resolved customer complaints through proactive investigations of dispute areas that arose from policies and expectations.

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7. Customer Satisfaction

Here's how assistant customer service managers use customer satisfaction:
  • Administer all visual merchandise prospects of store and ensure excellent customer satisfaction through various company s visual merchandising programs and directives.
  • Assisted manager in providing solutions, superior service and exceptional customer satisfaction by promptly servicing accounts and resolving customer issues.

8. Service Desk

The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

Here's how assistant customer service managers use service desk:
  • Run service desk, coordinate cashiers, run register, sell lottery, count tills, make nightly deposits.
  • Assisted the Customer Service Manager with writing the schedule for the cashiers and managing the cashiers and service desk.

9. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how assistant customer service managers use bank deposits:
  • Shared overall responsibility for office operations from customer orders, bank deposits, to reconciliation of accounts.
  • Performed closing operations including reconciling register monies and compiling the corresponding bank deposits.

10. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how assistant customer service managers use pos:
  • Used POS and other commercial software applications to handle large dollar transactions efficiently and flawlessly.
  • Trained employees quarterly and as needed in POS cashier system and overall company policies.

11. CSM

CSM means customer success manager who refers to a person who assists customers as they transit from the level of sales prospects to that of the product or service's active users. Customer success managers primarily focus on the customer's consistency and loyalty to create a long-term company-client relationship, which the organization would maintain so far as the business performs. Skills in this area include strong communication skills, empathy, excellent customer service, adaptability, patience, persuasive communication skills, and self-control. A customer success manager aims at developing a lasting relationship between the business and the customer.

Here's how assistant customer service managers use csm:
  • Started training as a CSM, including writing schedules, payroll, and most aspects of the hiring process.
  • Assisted CSM with any additional needs including training, payroll, communication with store management and corporate officials.

12. Customer Inquiries

Here's how assistant customer service managers use customer inquiries:
  • Handled all customer inquiries, complaints and correspondence for this family-owned furniture manufacturer.
  • Address customer inquiries regarding reservations and products and other available services.

13. Pickup

In musical terms, a pickup is a transducing device used for capturing and converting mechanical music waves into an electronic signal. A pickup senses the mechanical vibration produced by a mechanical or electrical guitar and amplifies those vibrations using an amplifier. These amplified musical sounds are then produced through speakers. A pickup can also be used to produce mashup music.

Here's how assistant customer service managers use pickup:
  • Tickle file security, mail drop off and pickup to other regional office.

14. Cash Drawers

Here's how assistant customer service managers use cash drawers:
  • Used and balanced cash drawers * Balanced the vault, personal drawers, outgoing and incoming money shipments.
  • Book keeping, which included money management, counting cash drawers and preparing daily deposits.

15. Customer Issues

Here's how assistant customer service managers use customer issues:
  • Assist and relieve in various customer service functions, provide superior service, handle customer issues using established policies/procedures
  • Resolved customer issues Directed proper cash handling
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List of assistant customer service manager skills to add to your resume

Assistant Customer Service Manager Skills

The most important skills for an assistant customer service manager resume and required skills for an assistant customer service manager to have include:

  • Customer Service
  • Store Operations
  • Customer Support
  • Bill Pay
  • Loss Prevention
  • Customer Complaints
  • Customer Satisfaction
  • Service Desk
  • Bank Deposits
  • POS
  • CSM
  • Customer Inquiries
  • Pickup
  • Cash Drawers
  • Customer Issues
  • Computer System
  • Sales Associates
  • Quality Customer Service
  • Sales Floor
  • Cash Control
  • Inventory Control
  • Office Procedures
  • Front End Associates
  • Product Knowledge
  • Performance Reviews
  • Customer Orders
  • Customer Relations
  • Financial Reports
  • Bank Products
  • HR
  • Sales Reports
  • Customer Accounts
  • Regulatory Guidelines
  • Branch Management
  • WIC
  • Kronos
  • Administrative Tasks
  • Operational Functions
  • PowerPoint
  • ATM
  • Front End Operations
  • Customer Transactions
  • Personnel Issues
  • Credit Card
  • MPP
  • Anti-Money Laundering
  • Store Policies
  • Employee Scheduling
  • Groceries

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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