Assistant director of information technology job description

Assistant Director - IT Applications - Downtown Columbus, Ohio

We are seeking a strong IT leader who embraces the future of technology to oversee our application development activities and implement platforms that meet the needs of business operations. From Day 1, you will make a difference in our associates' lives and over 1M members, beneficiaries, and retirees. This position is an opportunity to lead in a customer-focused setting and be a part of many fulfilling department initiatives.

What you'll do

In this role, you will provide clear leadership and strategy for OPERS' business applications. You will have the opportunity to build and grow a collaborative team environment and facilitate work across multiple IT and Business departments. Primary responsibilities include the development and maintenance of custom pension applications and supporting frameworks, management of technical debt and enhancements to our overall custom pension applications. Additional responsibilities include the management of the department budget, communication of activities to the division and growing future leaders within IT.

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What you'll bring

* A bachelor's degree in related field is required
* At least 10 years' experience in applications development, including prior experience as a Software Developer, Systems/Business Analyst, Project Manager or Product Manager
* At least 5 years of experience leading and managing multiple teams
* Experience with agile development methodologies
* Demonstrated track record of leading successful systems development projects
* Experience working with Web technologies and providing roadmaps to senior management on how to implement the technologies and tools

What makes you successful in this role

* Demonstrated knowledge of all phases of the software development lifecycle
* Excellent verbal and written communication skills with the ability to influence others
* Strong problem-solving and analytical skills
* Ability to mediate and resolve conflict among team members

What we offer

* A collaborative, team-oriented atmosphere with an opportunity to work with all areas of the organization
* A competitive compensation package that is commensurate with experience
* Professional growth through development opportunities and continuing education
* Excellent benefits including medical, dental, vision, long-term disability, and life insurance
* Pension and 457(b) with company match opportunity
* Onsite fitness center, cafeteria and free onsite, covered parking
* Generous time off and sick leave policies, as well as 12 paid holidays per year
* The opportunity to work in a hybrid remote/onsite environment

Application deadline information

* We are accepting applications until 10/31/2022

Who we are

Since 1935, OPERS has provided security and peace of mind to Ohio's retired public workers and their families by offering retirement, disability, and survivor benefits programs for public employers. Our office is in downtown Columbus, minutes from the historic German Village neighborhood and the bustling Short North District. Columbus is a city that never stops innovating, thriving, or shaping tomorrow. Those attributes align perfectly with our core values. At OPERS, we never stop working for our members and investing in their futures.

As OPERS associates, we make a difference in our members' lives from the moment they join the Plan, throughout their careers and well into retirement. When you join the OPERS family, you'll become part of a dynamic, diverse community that shares a passion for serving others. And you'll become a member too - the work we do as OPERS associates directly impacts our own futures.

Build your career by joining the largest state pension fund in Ohio which proudly serves over 700,000 public employees and retirees. Benefit from a competitive Total Rewards Package that includes access to financial and personal wellness tools and resources. Be part of a dynamic, diverse community that shares a passion for serving others. Apply today!

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company over 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.

We're strong and growing. In a company with such a long and storied history, this may be the most exciting and meaningful time to be a part of Northwestern Mutual. We're strong, innovative and growing.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care. We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.
What you will do:

A trusted advisor to senior leadership in business units and other key partners in developing and leading strategic business plans for critical/high risk and strategic vendor relationships. Provide mentorship as to strategic sourcing, procurement services, and vendor management; negotiate multi-million dollar agreements with strategic and key vendors, typically with a 3-5 year duration; coordinate enterprise and shared vendor management programs; drive organizational change to move enterprise to a centralized vendor management methodology; leverage strategic vendor relationships to drive improvement and innovation across multiple business units/functions; build and implement strategy for engaging vendors for corporate project portfolio initiatives within the Strategy Alignment and Execution process; apply standard methodologies to ensure company meets regulatory and compliance standards.

How you will do it:

* Partners with senior leadership and other key team members across enterprise business functions to develop strategy, vendor goals and execution plans for their critical/high risk and strategic vendor relationships.
* Develops and handles holistic enterprise vendor relationship management program with the support of business unit relationship owners.
* Provides coaching to executive relationship owners and their teams on how to use strategic vendor relationships to accomplish long term objectives comprised of an appropriate balance of innovation, efficiencies and financial management of company funds.
* Leverages opportunities to develop opportunistic sourcing strategies across the enterprise by identifying future needs and current relationships among the strategic and key vendor relationships comprised of over $470 million in annual vendor spend.
* Accountable for leading sophisticated and sensitive vendor negotiations for contracts resulting multi-million dollar investments over 3-5 year periods.
* Leads cross departmental project teams with accountability for handling scope, risk, business value, schedule and budgets.
* Researches standard methodologies and proactively identifies emerging trends with vendor relationship management framework that are applicable at NM.
* Applies best practices to ensure company meets regulatory and compliance standards. Assists in the creation, implementation and monitoring of programs as a result of industry changes.
* Researches, analyzes and recommends significant process and workflow improvement efforts and implements initiatives that may result in extensive changes in workflow, adjustments in the organization or significant systems modifications including the addition of new work processes.
* Provides leadership and mentoring of vendor managers in support of the vendor management lifecycle.

Bring Your Best! What this role needs:

* Bachelor's Degree with an emphasis in Business, Information Technology, Legal or related field preferred or an equivalent combination of education and work experience.
* Minimum of 8 years of leadership in financial services industry, preferably with sourcing and vendor management experience, and/or lead negotiator experience with strategic vendors
* Proven track record to develop influencing relationship with varying levels of management and individual contributors from various business units.
* Proven ability to sell a vision and persuade diverse audiences and influence outcomes.
* Experience in crafting approaches for senior leadership that respond to their needs.
* Ability to apply knowledge across sophisticated business areas and lead in a cross functional environment.
* Ability to establish and maintain cross-functional relationships, inspire change with tact, and lead the decision making processes among senior leadership.
* Proven experience with financial analysis and modeling.
* Excellent research, analytical, problem solving, planning and organization skills required as well as a high degree of personal initiative and motivation.
* MBA or JD preferred
* Experience with contract development and execution.

Benefits:

Great pay package, 401K, company sponsored retirement plan, educational assistance, performance based incentive pay, medical, dental and vision insurance, parental leave, caregiver time off….and more!

#IN-POST

Grow your career with a best-in-class company that puts our client's interests at the center of all we do. Get started now!

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in Colorado or outside of a Corporate location, please click here for information pertaining to compensation and benefits.

The department of Athletics is currently accepting applications for an Assistant Director of IT.

About the Opportunity

The purpose of this position is to provide first, second and third-level technical support, for on-site and some telephone-based technical support in solving significantly complex technical problems involving information technology. Both PC based and Apple computers will be supported by this position along with Cell Phones and Tablets. This position will also be expected to take calls from Staff and Coaches 24/7.

Under supervision, this position will research problems and follows process solutions to resolve desktop hardware/software related issues, tests and implements solutions, develops documentation and materials to support business needs in response to user problems and questions regarding their systems.

This position will also be responsible for support of Ticket Scanners when needed by the Event staff or Ticket Office. This position will also be on site during all Home Football Games. This position will alternate being on site for all home Men's Basketball Games and also be available to be on site for other events as requested.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

* 13 paid holidays (staff holiday calendar)
* 24 annual leave (vacation) days per year
* 18 sick days per year, and the flexibility to use that time to care for immediate family members
* WVU offers a range of health insurance and other benefits
* 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
* Wellness programs

What You'll Do

* Follow policies, processes, procedures and associated documentation in compliance with the Information Technology Service Department development and security standards, federal and university privacy, confidentiality, and security guidelines relative to securing personal information (generated, stored and/or transmitted electronically) maintained in supported systems.
* Develop and maintain detailed records and documentation, including: maintenance/error/repair records, development/implementation/performance standards and schedules, system cost estimates and analysis, equipment and software maintenance contracts, etc.
* Develop, implement and maintain University infrastructure systems and equipment. This position manages the delivery of second-level and third-level, on-site, technical support for the Department of Athletics. The systems supported by this position directly or indirectly affect functionality Athletics.
* Follow policies, processes, procedures and associated documentation in compliance with the Information Technology Service Department development and security standards, federal and university privacy, confidentiality, and security guidelines relative to securing personal information (generated, stored and/or transmitted electronically) maintained in supported systems.
* Prepare technical documentation, including interpretation of business rules, flow charts, logic diagrams, and code, according to Information Technology Services documentation standards.
* Must be available to Work all Home Football Games.
* Must be available to alternate working all home Men's Basketball Games.
* Expected to be on call 24/7 for any number of issues to keep down times to a minimum.
* Set up Configure all New and Replacement cell phones for Staff Members with email, MDM and data transfer using iCloud or other software that may be needed.
* Activate, reconfigure network switches.
* Knowledge for IPTV systems.
* Must have some Paciolan, DVSport, Asset Management and MDM knowledge.
* SCCM and Azure knowledge would be beneficial in day-to-day tasks.
* Update and Maintain Athletic Dept. Inventory Software (WASP)- Tag Machines, record Serial Numbers, check out, check in, move and dispose.
* Update and maintain all 9 of the servers that we support for DVSport, SportsTec, Nice Camera System and Video servers for Hall of Traditions.
* Provide consulting and assistance to all Athletic staff, who use network and information services provided by or in use with WVU programs/systems in compliance with WVU ITS policies as well as applicable Federal and State requirements.
* Troubleshoots problems with: Network connectivity; telephone systems to include VOIP; computer hardware; various software packages to include MyID, MAP, MyAccess, Oracle, MyTime, DVSport, and all other WVU sponsored systems; AD controlled accounts; login and password issues; networked and non-networked printer problems; assorted miscellaneous computer and peripheral equipment issue.
* Have the ability to research and order new computers, specific peripherals, adapters or any type of requested devices.
* Must know all Apple Products and accessories.
* Must know all Android Products and accessories
* Apple DEP knowledge along with JAMF MDM.
* Good communication skills are a must.
* Must be able to work quickly and while under pressure to get systems back up and running.
* With the guidance of supervisor, will recommend the design and development of improved processes to streamline and improve operational functions within ITS Operations.
* Bachelor's degree in Information Systems or related field, or equivalent combination of education and experience.
* A minimum of two (2) years of experience involving:
* Technical experience in a computer-related customer support field.
* Configuring PC and Apple computers (installation of software and system).
* Operating multiplatform systems over a LAN and provide support for productivity software.
* Instructing clients on the use of their computer system.

* Technical: must be able to provide advanced technical support for various hardware platforms, operating systems, and software packages (including Microsoft Office and Outlook). Complex problem-solving skills and excellent research skills are required. Working knowledge of Windows and Windows Server systems.
* Must have extensive knowledge of Apple Desktop/Laptop product line, and in-depth troubleshooting skills with their operating systems.
* Must be able to write technical information and/or instructions for the general user population to comprehend, follow and understand. Must have a strong general education and demonstrated command of written and spoken English as well as interpersonal skills to interact with faculty, staff, students and parents in the WVU community to explain concepts regarding how computers and computer applications function within WVU.
* Develop and maintain detailed records and documentation, including: maintenance/error/repair records, development/implementation/performance standards and schedules, system cost estimates and analysis, equipment and software maintenance contracts, etc.
* Develop, implement and maintain University infrastructure systems and equipment. This position manages the delivery of second-level and third-level, on-site, technical support for the Department of Athletics. The services managed by this position directly or indirectly affects functionality department-wide
* Serve as database administrator for the general admission ticketing system, football, men's basketball, women's basketball, and soccer programs video system, the football recruiting software, strength and conditioning department software.
* Coordinate, conduct and implement a wide variety of complex systems analysis, including: database, applications, systems, telecommunications and/or data networking support activities necessary to maintain information technology systems, processes, and projects. Further this position leads the effort to research new technical efforts as they arise.
* Must have ability to prioritize multiple projects simultaneously and be able to make decisions independently.
* Must be able to articulate clearly and concisely to a wide variety of multi-cultural users. Excellent customer service is essential.
* The incumbent must be courteous, display a positive attitude and a genuine concern for the computer user, focus on attention to detail, work well as part of a team. Given potential for exposure to all manner of WVU data, dependability, and discretion are paramount. Additional requirements; must be able to partner/communicate with other ITS support groups on a knowledgeable level.
* Must be able to set up computers in a network environment, transfer files, and troubleshoot. Also, must have knowledge on how to install user profiles for Windows operating system platforms as well as all aspects of Apple Macintosh technology.
* Must be familiar with network protocols, connecting users to a Domain, and troubleshooting connection problems.