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Assistant director of information technology skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical assistant director of information technology skills. We ranked the top skills for assistant directors of information technology based on the percentage of resumes they appeared on. For example, 7.7% of assistant director of information technology resumes contained customer service as a skill. Continue reading to find out what skills an assistant director of information technology needs to be successful in the workplace.

15 assistant director of information technology skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant directors of information technology use customer service:
  • Establish and maintain effective relationships with customers (staff, faculty and students) showing excellent customer service skills.
  • Provided technical customer service to over 200 faculty and staff end users translating technical jargon to English.

2. Business Continuity

Business continuity is the process of outlining how a business will operate during any unplanned disruption or changes to the operations. A business continuity plan provides detailed strategies on how business operations should be optimized, modified, or maintained during any long-term or short-term disruptions.

Here's how assistant directors of information technology use business continuity:
  • Participated in IT product development, strategic planning, network security, disaster recovery and business continuity planning.
  • Managed the company inventory, security policies, business continuity, and disaster recovery solutions.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how assistant directors of information technology use technical support:
  • Provided technical support for all computer-related, GIS and telephone/voice mail services
  • Provide hands on technical support in office, as well as remote support via phone and Remote Desktop using LogMeIn.

4. Disaster Recovery

The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.

Here's how assistant directors of information technology use disaster recovery:
  • Project Manager for the following initiatives - Application Disaster Recovery planning and test execution, Boston office infrastructure upgrade.
  • Developed Disaster Recovery Strategy and Replication Program to Co-location and Tape Backups.

5. Network Infrastructure

Here's how assistant directors of information technology use network infrastructure:
  • Conceptualized, developed and created shared/converged network infrastructure for data, voice and video application.
  • Slashed network cost by 40%, merging network infrastructures throughout each facility.

6. Business Processes

Here's how assistant directors of information technology use business processes:
  • Developed interfaces and scripts that facilitated business processes from a technical and functional perspective.
  • Implemented software solutions using Microsoft SharePoint and BizTalk Server to automate business processes.

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7. Project Management

Here's how assistant directors of information technology use project management:
  • Facilitated project management, development, and leadership of four person web application development team including one full-time remote employee.
  • Introduced Project Management principles to facilitate communication of status to customers, internal department and upper management.

8. Desktop Support

Here's how assistant directors of information technology use desktop support:
  • Handled the consolidation of desktop support staff and media services staff and wrote new policies and procedures to accommodate.
  • Researched & developed Help Desk, asset management, remote desktop support.

9. Windows Server

Here's how assistant directors of information technology use windows server:
  • Implemented an online student learning system using ESX, Windows Server 2003, Microsoft SQL 2005 and Microsoft IIS.
  • Approve and deploy necessary security patches through the use of Windows Server Update Service.

10. VoIP

Here's how assistant directors of information technology use voip:
  • Network Design & Implementation for new imaging center including VoIP Communications.
  • Installed and configured VoIP telecommunication equipment and ensured connectivity.

11. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how assistant directors of information technology use vpn:
  • Improved network response and reliability by redesigning firm's wide area network using MPLS and VPN technologies.
  • Maintained Active Directory user accounts, mailboxes and remote (VPN) access.

12. Emerging Technologies

Here's how assistant directors of information technology use emerging technologies:
  • Managed all Research & Development for emerging technologies to support FBI future requirements.
  • Conducted 60 to 70 meetings per yer with industry on emerging technologies.

13. SQL Server

Here's how assistant directors of information technology use sql server:
  • Planned and Re-implemented 4th Shift ERP-Financial System using MS SQL Server databases.
  • Experienced with traditional database administration for SQL Server including backup/restore, performance monitoring and tuning, and problem determination and resolution.

14. ITIL

Here's how assistant directors of information technology use itil:
  • Implemented Incident Management process and Service Desk function (ITIL).
  • Developed, trained, and implemented ITIL based change control processes.

15. HIPAA

Here's how assistant directors of information technology use hipaa:
  • Serve as the electronic security officer for the Student Health Center by ensuring HIPAA and FERPA compliance.
  • Serve as the University s Health Insurance Portability and Accountability Act (HIPAA) Privacy Official.
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Assistant director of information technology skills

The most important skills for an assistant director of information technology resume and required skills for an assistant director of information technology to have include:

  • Customer Service
  • Business Continuity
  • Technical Support
  • Disaster Recovery
  • Network Infrastructure
  • Business Processes
  • Project Management
  • Desktop Support
  • Windows Server
  • VoIP
  • VPN
  • Emerging Technologies
  • SQL Server
  • ITIL
  • HIPAA
  • Direct Reports
  • Computer System
  • SharePoint
  • VMware
  • HTML
  • JavaScript
  • Timekeeping
  • Windows XP
  • Data Warehouse
  • Linux
  • Strategic Direction
  • Citrix
  • Security Policies
  • Troubleshoot
  • Management System
  • PHP
  • PC
  • CIO
  • Network Security
  • HR
  • Computer Lab
  • Application Development
  • SAN
  • Phone System
  • Mac
  • Unified Communications
  • SLA
  • Data Centers
  • ERP
  • GIS
  • EMR

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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