Become An Assistant Director Of Operations

* Management of Program Assistants and Interns
* Supervises two front office program assistants (PA4) and multiple interns, including responsibility for ensuring:
* Appropriate operating procedures are consistently applied.
* Processes are maintained and continuously improved upon.
* Supervision of inventory management for department.
* Staff and interns have appropriate knowledge, skills, and abilities to deliver excellent support.
* Timesheets are accurate and office coverage is adequate.
* Problems and/or concerns raised by both internal and external stakeholders are resolved.
* Scheduling
* Partner with Senior Director of Operations to assign a program manager to each Executive Education program, while striving to achieve consistency with repeat programs and a balanced distribution of program days within each program manager’s portfolio.
* Manage internal departmental tracking of program assignments and program days.
* Manage program manager assignments in Cvent and communicate changes to tech team as needed.
* Program Management
* Actively manages programs and completes standard program manager responsibilities with a reduced allotment of days in program portfolio.
* Additional Responsibilities
* Oversees implementation and maintenance of standard operating procedures .
* Educating and assisting team member compliance in all procedures.
* A thought leader for process improvements.
* Assist in the interviewing, training, and onboarding of team members.
* Working with Senior Director and team members, assists in the initiation and management of special projects.
* Acts in absence of the Senior Director of Operations, Executive Education.
* Performs other duties as assigned

* _
* This position is responsible for effective leadership, guidance, and organization and staffing of Bus Service Operations.
* This position is also responsible for planning, scheduling, managing, coordinating and directing service activities to include management of operations customer service issues; division operations; and bus cleaning.
* This position reports directly to the Director of the department with a dotted line reporting relationship to the Managing Director advising concerning operations, practices, procedures, policies and strategies.
* The incumbent develops, modifies and implements field operating procedures and techniques as necessary, to ensure operations are conducted efficiently, safely, and in conformation with accepted transit practices.
* The incumbent coordinates ride quality and bus maintenance system-wide.
* The incumbent also has considerable latitude for independent judgment and action within guidelines established by the Director.
* This is a senior level management and administrative position of a difficult and complex nature.
* Provides leadership, direction and supervision over activities in the following areas: operations and maintenance, customer service and division operations including bus yards, towers, terminals, road supervision functions and ride quality.
* Interfaces with customers or customer advocacy groups to address service, safety or cleanliness issues.
* Maintains an extremely high level of technical knowledge and understanding of state-of-the-art technology to manage and resolve difficult and complex problems.
* Directs, establishes, and promulgates operating rules and regulations; assists in planning and development, management and implementation of policies; ensures enforcement of safety policies and programs; ensures adherence to Bus Transportation Quality Control Plan standards; reviews problems or potential problem areas to ascertain need for changes; develops scheduling and control procedures for bus services; directs and coordinates all bus service operations work both within and external to the office.
* Prepares and manages the development and implementation of various operating plans and schedules, to include the implementation of contingency plans in the event of an emergency, special event and weather related operational problems.
* Ensures personnel are properly trained and appropriate equipment is available to respond timely to rectify problem(s) and restore normal operations; ensures operation of bus system is maintained to the highest standards and in accordance with all applicable codes.
* Evaluates, analyzes and monitors performance of bus and customer service operations for entire segment of system gathered from all sources.
* Makes frequent field inspections to observe operations and recommends corrective action to be taken to increase efficiency and effectiveness.
* Manages Bus operations in an effective manner to produce the highest on-time performance, headway adherence, and customer satisfaction.
* Implements sound employee relations and practices within the parameters of the Authority's Personnel Manual and union contracts.
* Manages, directs and supervises subordinate staff to include recommending applicant selection, administering disciplinary actions, resolving grievances, assigning duties, directing work, establishing performance goals, conducting performance evaluations in accordance with established Authority guidelines and procedures, reviewing and authorizing leave requests and time and attendance, and ensuring appropriate subordinate training is provided.
* This includes ensuring adequate levels of trained personnel are available to perform the required Field Transportation functions.
* Plans, coordinates, directs, and manages budget preparation and execution for Bus operations.
* Assists in managing all BUS field operations’ activities to ensure activities are accomplished safely, efficiently, economically, and in conformance with assigned mission, goals and objectives.
* Provides required Bus operations support for start-up activities, contractor operations, car acceptance and testing activities.
* Attends and participates in high level meetings, hearings and planning sessions, inside and outside the Authority, to carry out the functional responsibilities of Bus operations.
* Prepares and presents oral and/or written reports/recommendations as may be appropriate to identify problems, trends and other concerns and related corrective actions.
* The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position.
* It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision

* Performance Management_
* Establish work requirements, classify positions, supervise and evaluate campus staff including full-time university employees, full-time contract security guards, contract porters and student workers.
* Ensure workplace safety issues are reviewed, resolved, and communicated to ensure a safe and healthy workplace and reduction in work related absences.
* Coach and train employees on Astra, SAP, ISIS, 25Live and Campus Operations best practices and procedures.
* Develops customer service goals and objectives for the Campus Operations department.
* Provide expectations that are clear, well communicated and relate to the goals and objectives of the department and the Carey Business School.
* Follow the guidelines established by the Carey Business School to evaluate employees and meet deadlines.
* Facility Operations Management_
* Responsible for overall management of major facility and operational needs for the Carey Business School (Washington DC and Baltimore, Harbor East location).
* Serves as lead resource on a complex range of student and faculty service matters and supervises overall Center response to inquiries and requests.
* Advises and recommends to management operating policies that improve the effectiveness and efficiency of the WDC center and Harbor East location.
* Collaborates closely with academic department staff, coordinators, faculty, and advisors to resolve issues and make improvements as needed.
* Maintains open communication with the various liaison offices, students and faculty within the Carey Business School and JHU community.
* Maintains working knowledge of programs and policies.
* Collaborative coordination with HR, IT and Telecom for new hire space preparation and internal relocations.
* Negotiates contracts with vendors, service representatives and contractors to ensure comparable rates.
* Oversees department budget; responsible for approval of charges to the department budget; reconciles monthly budget reports and annual budget projections.
* Adjust work hours and/or location to meet the operational needs of the school.
* Works with JHU Real Estate and Facilities to ensure campus facility is in compliance with the local fire and safety codes and JHU building standards.
* Creates and updates standards for WDC contract security officers and provides guidance on generating and distributing incident reports based on events.
* Oversees and schedules staff for the opening and closing of the WDC facility.
* Manages the WDC campus budget and Harbor East campus budget, including reviewing and processing all invoices and expenditures for payment.
* Identifies and resolves expenditure discrepancies and monitors for unusual cases.
* Coordinates with the Office of Information Technology Operations to ensure student, faculty and staff IT needs are fulfilled in the most efficient and expedited manner.
* Provides recommendations regarding specific needs.
* Coordinates with other JHU schools for additional classroom space outside the Carey Business School campus center as needed.
* Reports maintenance issues to building facilities management.
* Work with property manager to ensure we are in compliance with building expectations based on lease and tenant rules.
* Responsible for maintenance and upkeep of furniture which includes design, layout and purchasing of new furniture.
* Coordination of maintenance and upkeep of center by performing renovations as needed.
* Administration_
* Develops, modifies and implements office procedures to support and enhance administrative operations.
* Responds to student concerns.
* Screens and researches issues for review and action by the appropriate department.
* Drafts original correspondence to address student issues/concerns.
* Oversees the development and updates to faculty information welcome packets which includes operating procedures, parking information, etc.
* Oversees classroom scheduling for courses and other faculty related needs.
* Coordinates space availability with the Registrar’s Office and provide full support in scheduling efforts.
* Serve as ASTRA liaison for Carey Business School, by attending meetings and special testing sessions for new versions.
* Serve as 25Live scheduling system resource for Carey Business School, by attending meetings, special trainings, testing sessions and conferences as well as providing training to staff both inside and outside the department.
* Work with the J card office to improve and update processes and procedures for card distribution and making sure we are utilizing the most recent technology provided by the J
* Card system.
* Other Projects as Assigned_
* Qualifications

* Prospect management
* Partners with frontline fundraisers in creating, building, and managing portfolios and a robust prospect pipeline to support fundraising goals and objectives.
* Provides data, research, and historical context to enhance the collaboration of development officers in creating strategic partnerships for the identification and cultivation of principal, major, and annual gift prospects.
* Prospect Development
* Proactively identifies, evaluates, and monitors prospects through the continuous review and analysis of business publications, online services, annual questionnaires, internal data, and other sources.
* Identifies individual, corporation, and foundation prospects to serve as volunteers, board members, and support ongoing Darden priorities and fundraising goals.
* Synthesizes data and other critical information to be used in creating fundraising strategies.
* Prepares concise written reports that include detailed biographical information, giving trends and analysis, fully developed financial analysis (net worth/asset analysis) and estimated giving capacity.
* Analytics/Data Integrity/Other
* Ensures all data is managed with the highest level of sensitivity and maintains information based on policies and procedures.
* Answers business­ related questions at all levels of the advancement community through clear, accurate presentation of data (i.e., through written and verbal communication, data presentation and visualization

* Campaign Management and Strategic Initiatives
* On behalf of the Senior Director, Campaign Operations, gather and analyze original data and draft data-driven presentations and communications aimed at DAR leadership, Trustee-level volunteers, and all fundraising and alumni relations units.
* With minimal direction from Senior Director, Campaign Operations and AVP Strategic Planning, source original content and draft strategic briefing memos for DAR leadership, the University President, and Trustees
* Working closely with the Senior Director, Campaign Operation, implement projects to support the exchange of information between the campaign office and the School and Center program
* Responsible for departmental project management, working closely with Director of Strategic Initiatives.
* Campaign Volunteers/Events
* Working closely with the Director of Strategic Initiatives, draft and coordinate communications pertaining to tour/regional event marketing
* In conjunction with the Senior Director, University Campaign Operations and Director of Strategic Initiatives, implement a strategic campaign event follow-up process in support of attendee cultivation and stewardship efforts: including drafting and disseminating targeted emails and social media messaging, and coordinating with Development and Alumni Relations Marketing and Communications (DARMAX) to manage the creation and dissemination of video and photographic content after each regional tour event
* Work with the Director of Campaign Volunteers to coordinate the Host Committee process for regional Campaign Tour events and Penn to You events
* Working with the Director of Campaign Volunteers, provide high level support for Leadership Campaign Volunteer events, including managing elements of the annual two-day Campaign Steering Committee Summit, in service to University leadership and Trustee and Overseer leaders
* With minimal direction, manage other new projects arising around volunteer communications and stewardship in the campaign