Assistant event coordinator job description

• Assist with the successful execution of all events including, inbound and outbound sales calls, scheduling, billing, and creating an outstanding customer service experience for Leonardo Museum
• We encourage good communication and discourage unproductive complaints and gossip to cultivate a positive work culture
• Proven consistent professional communication, both verbal and written
• Help our guests have a smooth experience as you book events, answer questions, create and send contracts, help the party hosts on the floor, and assist with administration tasks
• Interest in Sales is highly recommended
• Professional communication with Clients, Leonardo staff, and Vendors
• Manage door security dependent on the event to ensure only event guests are accessing space or directing the public to accessible areas
• Be trained on all basic building functions at The Leonardo
• As needed, purchase liquor or other items for events and maintain supply and inventory

Qualifications

• Required to lift and/or move items 25-50lbs
• Food Handlers permit and Alcohol Manager certification preferred
• Must be highly organized and eager to learn the entire event process.
• Proven customer service skills

The Leonardo is proud to be an equal opportunity employer. We are committed to an inclusive culture both for our employees and the community we serve. We welcome and encourage applicants of diverse backgrounds, identities, cultures, gender/sexual orientations, abilities, and beliefs. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

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Our Team Members may perform many different functions such as Ticket Scanning, Security Screening and Ushering to name a few.

The Event Staffing Team Member's main function is to provide crowd management services while providing excellent customer service in alignment with the Event Supervisor's direction in event day operations. Primarily focusing on meeting the needs of the client/venue and patrons, from a customer service perspective. Develops effective working relationships with client, other Argus Team Members and patrons; communicates timely and effectively.

Examples of how you will provide Great Customer Service :

1. Directing patrons attending events, including, but not limited to directing patrons to their seats, directing patrons to venue services such as restrooms and ATMs, and directing patrons in accordance with venue safety policies and procedures
2. Crowd control activities, including, but not limited to directing large and small crowds and restraint of patrons as dictated by operational guidelines
3. The ability to work nights, weekends, and holidays
4. Comprehend, direct, and implement emergency duties, including, but not limited to venue evacuations
5. Proactively communicate with all levels and work collaboratively with Corporate Argus; Human Resources, Accounting, Operations etc.

Psychological Demands
Moderately stressful with constantly changing environments and duties based upon the venue assigned. Must be able to give and take direction from different teammates, supervisors and managers in a professional manner. May be exposed to loud noise and amplified music.

Working Conditions
Fast paced environment at venue during event days. Longer hours/days are necessary. May be exposed to varying weather conditions.

Additional Qualifications:
As a team member, you must be capable of performing the essential functions of the position assigned. These include but are not limited to:

• Ability to work weekends, holidays, and nights -- some extending later in the evening than others
• Ability to work outside in adverse weather conditions
• Ability to stand at an assigned post or location for long periods of time - some may not offer a view of the event
• Ability to work different venues and positions
• Ability to deal with impaired or disorderly patrons
• Ability to abide by the Argus Team Member policies and procedures as outlined in the Argus Guidelines and Handbooks

Additional Information:

• We do require successfully completing background checks, we are a felony free organization

Knowledge, Skills and Abilities Required

• High School Diploma or GED and/or equivalent work experience.
• Ability to work independently
• The necessity to run or move quickly during the course of a shift
• The necessity to perform patrols throughout the course of a shift
• Ability to operate a ticket scanner, including hearing, seeing, and reading all visual and audible prompts
• Ability to tear tickets, scan tickets and perform ticket drop counts
• Ability to attach wristbands to patrons' wrists
• Ability to address large numbers of patrons effectively with moderate ambient noise and without voice amplification devices
• Ability to open and close doors, including fire doors
• Ability to read and comprehend event ticket text, event briefing sheets, and other printed materials
• Ability to physically conduct pat-down and handheld metal detector searches (bending, twisting, squatting, reaching, kneeling etc.)
• Must be willing to take direction and lead by example
• Must have excellent verbal communication skills
• Must be able to respond to change in a positive and productive way
• Must exhibit an emphasis on customer service

Physical Demands of the Job

• Must be able to move in a quick, energetic manner. Long periods of standing and constant movement around event area is expected on event days. Ability to bend, twist, squat, kneel, reach, hear, see, speak etc. Ability to lift and carry a minimum of 10 pounds repeatedly and up to 50 pounds occasionally. May be required to climb stairs occasionally or repeatedly through out the shift.
• Ability to stand at a post for extended periods of time without sitting.

**Details**
Location: Columbus Commons Main
Schedule: Events-Based
Hourly Rate: $13.00/hr
Sign-On Bonus: Up to $100
Referral Bonus: $100
Bonus for paperwork completed in 24 hours: $50!!
HIRING IMMEDIATELY!


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The Spirit of the Position:

The Special Event Assistant employee greets and creates a welcoming atmosphere for our customers and clients.

Principal Job Duties:

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• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
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• Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
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• Flag customers into parking facilities and surfaces lots creating a simple and effective entrance and exit for customers.
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• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
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• Must work with or without supervision.
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• Communicate any malfunctioning parking equipment to ensure appropriate access to management.
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• Other related duties as assigned.
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Requirements

Education:

• High school diploma or GED required.

Experience:

• Strong customer service experience.

Skills:

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• Ability to communicate professionally and effectively.
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• Ability to speak, read, and comprehends the English language.
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• Must be open to feedback, differing opinions and other points of view
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• Demonstrates a sense of urgency and timeliness.
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• Demonstrate the ability to seek improvement
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• Excellent team building and interpersonal skills.
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Physical Demands:

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• Willingness to work in the elements – heat, wind, snow, rain, etc.
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• Ability to lift, push and pull at least 10 pounds.
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• Ability to stand, walk and run for extended periods of time.
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• Ability bend, stoop, squat and lift frequently throughout a shift.
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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.