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Assistant floor manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Below we've compiled a list of the most critical assistant floor manager skills. We ranked the top skills for assistant floor managers based on the percentage of resumes they appeared on. For example, 46.5% of assistant floor manager resumes contained pallets as a skill. Continue reading to find out what skills an assistant floor manager needs to be successful in the workplace.

15 assistant floor manager skills for your resume and career

1. Pallets

Here's how assistant floor managers use pallets:

Oversee production process for pallet refurbishing company
Trained in Pallet jack, Standing and sitting forklift, Genie (scissor) lift and Yard Truck driver.

2. Cleanliness

Here's how assistant floor managers use cleanliness:

Perform daily facility walk throughs to assess cleanliness and proper preparation for beginning and at end of shifts.
Maintain customer base by providing excellent customer service, maintaining facilities cleanliness, preparing daily reports and managing other cashiers.

3. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how assistant floor managers use sales floor:

Supervised store employees while maintaining the sales floor, fitting rooms and cash-wrap areas.
Organize and merchandise stock on the sales floor.

4. Store Operations

Here's how assistant floor managers use store operations:

Supervised personnel and daily store operations.
Focused on improving sales performance and store operations in the company's $28M flagship store.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how assistant floor managers use payroll:

Monitored payroll within floor coverings department.
Monitored budgets and payroll records, scheduled staff hours, and delegated duties among a team of approximately fifty individuals.

6. Customer Complaints

Here's how assistant floor managers use customer complaints:

Resolved customer complaints, trained new workers and evaluated their performance.
Deal with customer complaints, issues and suggestions.

7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant floor managers use customer service:

Configured server station charts to assume high degree of cost-efficient customer service; focused on customer problem identification and resolution.
Ensured the team delivered good customer service.-Met operational expectations by implementing and maintaining high retail standards.

8. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how assistant floor managers use loss prevention:

Monitored store activities for loss prevention and inventory controls Assisted with merchandise coordination and selection issues, etc.
Ensured security and loss prevention.

9. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how assistant floor managers use product knowledge:

Conducted all store meetings to engage store team with vendor product knowledge and current trends of the season.
Completed all stages of the Ace Hardware Star Program for product knowledge.

10. Inventory Control

Here's how assistant floor managers use inventory control:

Managed plant floor logistics through coordination of operator supply and product supply and movement to inventory control.
Inventory control/restocking of advertised merchandises, billing and general office duties.

11. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how assistant floor managers use bank deposits:

Assisted in bank deposits, bank reconciliation, daily cash receipts and general ledger postings.
Key holder responsible for opening/closing store, ensuring monetary accuracy and bank deposits.

12. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how assistant floor managers use pos:

Perform opening and closing procedures including deposit verification using POS system and ordering all currency for store function and operations.
Experienced in POS system including troubleshooting; handled currency and credit transactions quickly and accurately.

13. Stock Room

A stock room is a room where a company's goods are stored. It is a room where products or materials are kept until they are needed: Less stock is kept on the shop floor and more in the stockroom.

Here's how assistant floor managers use stock room:

Supervised employees on the floor and restock room
Provided outstanding customer service and assistance-Stocked, prepared and organized merchandise-Maintained stock room and sales Floor

14. Guest Service

Here's how assistant floor managers use guest service:

Developed highly empathetic guest relationships and earned reputation for exceeding guest service scores as well as representative quality scores.
Provide outstanding guest service to casino patrons and maintained positive individual relationships with numerous patrons.

15. Cost Control

Cost control is a process in which actual costs are recorded and incorporated into a format that allows comparison with project budgets to regulate and control operating costs within an organization. The goal of cost control is to manage project delivery within the approved budget and reduce expenses to increase profits.

Here's how assistant floor managers use cost control:

Recognized and improved areas of opportunity for cost control, both in labor and supply costs.

What skills help Assistant Floor Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on assistant floor manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all assistant floor managers possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What hard/technical skills are most important for assistant floor managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What assistant floor manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.

What type of skills will young assistant floor managers need?

Dr. Barbara Davis

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.

What technical skills for an assistant floor manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of assistant floor manager skills to add to your resume

The most important skills for an assistant floor manager resume and required skills for an assistant floor manager to have include:

Pallets
Cleanliness
Sales Floor
Store Operations
Payroll
Customer Complaints
Customer Service
Loss Prevention
Product Knowledge
Inventory Control
Bank Deposits
POS
Stock Room

Guest Service
Cost Control
Inventory Management
RAN
Customer Relations
Sales Associates
Customer Issues
Store Management
Exceptional Guest
Fine Dining
Food Preparation
Cash Drawers
Front Desk

Customer Inquiries
Food Quality
Management
VIP
Food Orders
Conflict Resolution
FOH
Customer Assistance
Quality Customer Service
Store Displays
Employee Scheduling

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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