Assistant Floor Manager

Top Assistant Floor Manager Skills

Below we've compiled a list of the most important skills for an Assistant Floor Manager. We ranked the top skills based on the percentage of Assistant Floor Manager resumes they appeared on. For example, 10.0% of Assistant Floor Manager resumes contained Weekly Schedules as a skill. Let's find out what skills an Assistant Floor Manager actually needs in order to be successful in the workplace.

The six most common skills found on Assistant Floor Manager resumes in 2020. Read below to see the full list.

1. Weekly Schedules

high Demand

2. Customer Service

high Demand
Here's how Customer Service is used in Assistant Floor Manager jobs:
  • Established standards for personnel performance and customer service by leading through example and maintaining constant communication.
  • Delivered high-end customer service in an extremely high volume environment on a daily basis.
  • Manage floor and customer service while ensuring excellent operating conditions of facility.
  • Increase customer traffic by providing excellent customer services and merchandise options.
  • Provide customer service in fast-paced store/retail atmosphere.
  • Maintain and outstanding customer service environment.
  • Assist Customer Service team as needed with customer issues, trouble shoot product claims and special customer needs.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Interviewed potential employees, coordinated employee's schedules, and provided excellent customer service to diverse client-base.
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Helped trained new employees in sales/marketing, customer service, and daily cash logs.
  • Opened/closed store; handled customer service complaints and cash control
  • Improved customer service & won wine sales contests
  • Retail and customer service based employment.
  • Managed a team of employees to ensure smooth operation of business and customer service excellence.
  • Inventory and merchandising, Processing orders, receiving merchandise, customer service.
  • Provide customer service Organization of store product Managed other co-workers
  • Present employees with daily sales numbers In charge of interviewing employees Audit recordings from employees to ensure good, quality customer service
  • Assist the owner with inventory and counting profit -Provide quality customer service -Register operation -Cleaning and maintaining a safe work environment
  • Resolved customer service issues Managed change for registers Ensured proper staffing of all departments Performed system overrides

Show More

3. Inventory Control

high Demand
Here's how Inventory Control is used in Assistant Floor Manager jobs:
  • Managed plant floor logistics through coordination of operator supply and product supply and movement to inventory control.
  • Inventory control/restocking of advertised merchandises, billing and general office duties.
  • Controlled product purchasing and inventory control.
  • Completed all assistant retail management duties including customer service, sales, purchasing, and inventory control.
  • Oversee inventory control, ordering, food sanitation and quality control of food products.
  • Handled sales tracking and reporting, inventory control, and employee payroll.
  • Managed different areas of restaurant/bar operations such as customer, vendor relations and inventory control.
  • Practiced inventory control ensuring everything in the cooler was rotated and fronted; utilized Spirits Back Room '09 software.
  • Light bookkeeping cashiering Placing merchandise orders and maintaining shelf stock Inventory control Load and unloading of incoming trucks

Show More

4. Sales Floor

high Demand
Here's how Sales Floor is used in Assistant Floor Manager jobs:
  • Maintained work area and sales floor standards to promote a safe working and shopping environment and maximize the customer shopping experience.
  • Transport freight to the sales floors after sorting and ensuring that sufficient quantity has been delivered.
  • Maintained merchandise, sales floor appearance and department sales goals with supervising a team of 13.
  • Supervised store employees while maintaining the sales floor, fitting rooms and cash-wrap areas.
  • Receive, open, unpack and issue sales floor merchandise.
  • Organize and merchandise stock on the sales floor.
  • Managed a $20k-$30k a day sales floor.
  • Assisted the sales floor manger with the day-to-day operations.
  • Reorganized the sales floor to meet company demands.

Show More

5. Sales Goals

high Demand
Here's how Sales Goals is used in Assistant Floor Manager jobs:
  • Manage daily part-time employees and complete daily paperwork to meet sales goals and department ratings within the company.
  • Contributed to the company performance by personally educating all sales personnel and setting targeted sales goals.
  • Educated and trained sales associates, generated sales goals, and implemented incentive methods.
  • Coached and Trained team of employees to meet and exceed sales goals.
  • Achieve sales goals on a monthly basis.
  • Reach and exceed department sales goals.
  • Motivated sales staff to meet/exceed established sales goals and objectives by developing effective sales incentives.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. Retail Store

high Demand
Here's how Retail Store is used in Assistant Floor Manager jobs:
  • Managed daily functions and operations of retail store and 35 member sales and office staff.

Show More

7. Customer Complaints

high Demand
Here's how Customer Complaints is used in Assistant Floor Manager jobs:
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Resolved customer complaints and provided exceptional customer service.
  • Resolved customer complaints to ensure satisfaction.
  • Resolved customer complaints, trained new workers and evaluated their performance.
  • Resolved problems, mediated staff disputes, and handled customer complaints.
  • Deal with customer complaints, issues and suggestions.
  • Resolve customer complaints regarding sales and service.

Show More

8. Customer Relations

high Demand
Here's how Customer Relations is used in Assistant Floor Manager jobs:
  • Created displays and enhanced customer relations.
  • Table touching and making customer relationships to insure customers had the best possible experience while dinning in our establishment.
  • Assist in creating a pleasant and hospitable work environment, maintaining good customer relationships.
  • Utilized strong communication skills and customer relations on tours of trading floors.
  • Resolved issues pertaining to floor brokers, customer relations.
  • Assisted the Manager in shop operations and customer relations.
  • Worked on strong customer relations.
  • Team Member development * Customer relations

Show More

9. Guest Satisfaction

high Demand
Here's how Guest Satisfaction is used in Assistant Floor Manager jobs:
  • Resolve guest complaints, ensuring guest satisfaction.

Show More

10. Food Preparation

high Demand
Here's how Food Preparation is used in Assistant Floor Manager jobs:
  • Directed day to day activities of restaurant personnel * Oversaw food preparation and quality control * Assisted in sales promotions

Show More

11. Data Entry

high Demand
Here's how Data Entry is used in Assistant Floor Manager jobs:
  • Supervised email correspondence and data entry.
  • Maintain and update sales logs, aphelion phone longs and daily data entry responsibilities.

Show More

12. POS

high Demand
Here's how POS is used in Assistant Floor Manager jobs:
  • Communicated effectively with patrons and staff to create a positive and enriching theater experience.
  • Assisted fellow team members and other departments wherever necessary to maintain positive working relationships.
  • Maintained, supervised and processed products to meet federal postal regulations.
  • Position held: Server/Assistant Floor Manager Significant accomplishments:.
  • Write press releases; manage all advertisements, interest stories, and positive relations with the media.
  • Reason for leaving - was offered OPS position at Attorney General's Office, Eminent Domain Bureau
  • Collaborated on the creation of a new leadership position for the museum front line staffing model.
  • Developed FOH experience a step further, then assumed the position of Sous Chef in BOH
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Compared data with national and local benchmarks; proposed clinical changes based on reviews.
  • Review nightly receipts and make all store deposits.
  • Compose and file all BEO s. accurately.
  • Enter customer food order to POS system.
  • Handled night deposits and cash safe.
  • Experienced in using POS systems.
  • Created an environment that fostered teamwork and accountability to positively impact the customer experience.
  • Reconcile daily cash sales, petty cash, make bank deposits and forward all transaction information to accountant.
  • Ano-Stripped non-conforming parts with defective coating after disposition giving to rework and recoat parts as needed.
  • Position was offered after exceptional performance during 3 month long college internship.
  • Provide Customer Service Payroll Projections Weekly Business Summaries Weekly Floor-Sets Marketing and POS Shipping/Receiving/Inventory Weekly Audits

Show More

13. Daily Operations

high Demand
Here's how Daily Operations is used in Assistant Floor Manager jobs:
  • Oversee and manage the daily operations for eight individuals concerning the inspecting, packing and shipping of all frozen food orders.
  • Managed daily operations within restaurant with oversight of staff, inventory and production control, and client services.
  • Assist Store Manager with daily operations and supervision of employees.
  • Assisted with daily operations of the department Increased year-over-year sales during that period by an average of 6.5%
  • Assisted in daily operations of movie theatre including running projection equipment.

Show More

14. New Merchandise

high Demand

15. RAN

average Demand
Here's how RAN is used in Assistant Floor Manager jobs:
  • Monitored interaction between staff and callers to ensure quality assurance standards.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Complete restaurant opening and closing procedures and manage deposits.
  • Processed customer transaction involving cash or casino chips.
  • Perform paperwork required for monetary transactions.
  • Managed team of twelve to accomplish day-to-day task that included loading, unloading and safe transportation of our products.
  • Marketed special promotions such as balance transfers & other introductory offers while holding a full-time workload during college.
  • Arrange a store layout map and sections for associates to keep clean and updated on current pricing.
  • Verified the accuracy of charges, delivered customer checks, and ensured prompt processing of transactions.
  • Maintain a precise knowledge of all banquet packages, arrangements, and budgets.
  • Compose marketing plans for brand development, sales initiatives, strategies and targets.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Managed and planned grand opening events in other cities.
  • Helped to manage performing groups and parade arrangements.
  • Transferred to the Courtesy Booth within six months.
  • Marked clearance products with updated price tags.
  • Arrange sales floor plans and displays.
  • Maintained restaurant standards Reservations, supervised staff, coordinated and oversaw functions, customer service
  • Assisted customers in purchasing new/ pre-owned vehicles, arranging test drives, and providing advice and answering sales and vehicle-related questions.
  • Processed all sales transactions accurately and in a timely fashion.

Show More

16. Bank Deposits

average Demand
Here's how Bank Deposits is used in Assistant Floor Manager jobs:
  • Assisted in bank deposits, bank reconciliation, daily cash receipts and general ledger postings.
  • Count money and make bank deposits.
  • Key holder responsible for opening/closing store, ensuring monetary accuracy and bank deposits.

Show More

17. Loss Prevention

average Demand
Here's how Loss Prevention is used in Assistant Floor Manager jobs:
  • Monitored store activities for loss prevention and inventory controls Assisted with merchandise coordination and selection issues, etc.
  • Ensured security and loss prevention.
  • Maintain a positive presence in the store Perform loss prevention efforts

Show More

18. Special Events

average Demand
Here's how Special Events is used in Assistant Floor Manager jobs:
  • Coordinated Special Events: scheduled staff, decorations and special accommodations
  • Aided in coordinating and implementing banquets and special events
  • Acted as head waiter for large parties and special events.
  • Plan parties or other special events and services.
  • Plan all special events and fundraisers.
  • Utilized creative skills to redesign restaurant menu and logo Generated posters and email blasts promoting holiday celebrations and special events.

Show More

19. FOH

average Demand
Here's how FOH is used in Assistant Floor Manager jobs:
  • Check FOH work area before service begins in order to monitor table setup, condition of plates, glassware and silverware.
  • Managed the FOH of a high volume $4 million a year Crab House Coordinated events for groups of 20-320.
  • Manage service; supervise FOH staff and daily report to owners and other managers.
  • Achieved both assistant hourly FOH floor manager, as well as assistant kitchen manager.

Show More

20. Floor Operations

average Demand
Here's how Floor Operations is used in Assistant Floor Manager jobs:
  • Maintained floor operations, resolved problems, and ensured that staff was in place for daily procedures.
  • Assist with the daily floor operations to ensure positive visitor experience.

Show More

21. Staff Members

average Demand
Here's how Staff Members is used in Assistant Floor Manager jobs:
  • Participated in the recruitment, hiring, training and scheduling of staff members.
  • Coordinate with floor manager to assign daily positions to staff members.
  • Number of Staff Members responsible for: 34
  • Managed up to 15 staff members.
  • Managed other boutique staff members.
  • Trained new staff members Supervised 12+ staff during shifts Oversaw application of polices
  • Waited on guests Customer Service Assisted Staff Members during busy times Assisted Customer ordering over the phone

Show More

22. Product Knowledge

average Demand
Here's how Product Knowledge is used in Assistant Floor Manager jobs:
  • Maintained professional customer interactions which involved sharing product knowledge, making recommendations, exchanging merchandise, refunds and bill adjustments.
  • Dedicated to continuously improving sales abilities and product knowledge by displaying enthusiasm and knowledge about the restaurant's menu and products.
  • Conducted all store meetings to engage store team with vendor product knowledge and current trends of the season.
  • Trained, coached and led team of 50 to achieve strong product knowledge and exceptional customer service.
  • Completed all stages of the Ace Hardware Star Program for product knowledge.
  • Trained new hires on company policies and product knowledge Created and maintained close relationships with vendors.

Show More

23. Company Policies

average Demand
Here's how Company Policies is used in Assistant Floor Manager jobs:
  • Enforce all company policies and procedures, including health, safety, and security.

Show More

24. Greeting Customers

average Demand

25. Day-To-Day Operations

average Demand
Here's how Day-To-Day Operations is used in Assistant Floor Manager jobs:
  • Cash handling, day-to-day operations, wine and liquor inventory.
  • Assisted employees with day-to-day operations.

Show More

26. Inventory Management

average Demand
Here's how Inventory Management is used in Assistant Floor Manager jobs:
  • Collaborate with department manager in areas of risk management, physical security, store cash controls and inventory management.
  • Maximized store profits through inventory management and sales.

Show More

27. Asst

average Demand
Here's how Asst is used in Assistant Floor Manager jobs:
  • Trained new employees on company customer service policies and service level standards.Global FinancialOrlando, Fl 32791Asst.

Show More

28. Special Orders

average Demand
Here's how Special Orders is used in Assistant Floor Manager jobs:
  • Received and submitted special orders for my customers, dealt with customer service issues.
  • Placed special orders and called other stores to find desired items.
  • Improved close ratio with special orders by delivering superior customer service.
  • Ordered floor stock and special orders for customers.

Show More

29. Training Staff

average Demand
Here's how Training Staff is used in Assistant Floor Manager jobs:
  • Organize educational training, seminars and meetings for personal training staff for professional growth.

Show More

30. Customer Assistance

low Demand
Here's how Customer Assistance is used in Assistant Floor Manager jobs:
  • Direct customer assistance and train new employees.

Show More

31. Daily Tasks

low Demand
Here's how Daily Tasks is used in Assistant Floor Manager jobs:
  • Assist Conduct orientation in executing of daily tasks - Coordinate sales promotion activities and pricing of merchandise.
  • Handled all on floor questions Opened and closed store Stocked daily produce Managed a team of workers on their daily tasks

Show More

32. VIP

low Demand
Here's how VIP is used in Assistant Floor Manager jobs:
  • Create and run all office party, lunch programs, birthday party, and VIP programs.
  • Inspected all VIP room for quality.

Show More

33. Phone Calls

low Demand

34. Regular Basis

low Demand
Here's how Regular Basis is used in Assistant Floor Manager jobs:
  • Coordinated large inventory intake, processing, and merchandising strategies on a regular basis.
  • Corresponded and communicated with clients on a regular basis.
  • Coordinate with staff on a regular basis to encourage familiarity with wine and food pairings.

Show More

35. Front Desk

low Demand
Here's how Front Desk is used in Assistant Floor Manager jobs:
  • Assisted front desks with arrivals and departures issues.

Show More

36. Stock Room

low Demand
Here's how Stock Room is used in Assistant Floor Manager jobs:
  • Supervised employees on the floor and restock room

Show More

37. Stock Levels

low Demand
Here's how Stock Levels is used in Assistant Floor Manager jobs:
  • Maintained and organized stock levels to maximums efficiency.
  • Maintain store displays by watching stock levels and adjusting as necessary.

Show More

38. New Associates

low Demand
Here's how New Associates is used in Assistant Floor Manager jobs:
  • Hand selected to appear in the company training video that is still used to train new associates and management members.
  • Conduct interviews for new associates.

Show More

39. Weekly Basis

low Demand
Here's how Weekly Basis is used in Assistant Floor Manager jobs:
  • Reviewed on a daily / weekly basis sales, trends, and best seller reports.
  • Act on system derived inventory cycle counts on weekly basis.
  • Approved invoices and credit notes on a weekly basis.

Show More

40. Weekly Meetings

low Demand
Here's how Weekly Meetings is used in Assistant Floor Manager jobs:
  • Conduct weekly meetings and inform of any new information on upcoming furniture and events.

Show More

41. Conflict Resolution

low Demand
Here's how Conflict Resolution is used in Assistant Floor Manager jobs:
  • Used conflict resolution and problem solving skills to assist customers while abiding by company policies and regulations.
  • Deployed and delegated tasks to floor staff Ensured timely operations Conflict resolution among employees

Show More

42. Floor Plans

low Demand

43. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Assistant Floor Manager jobs:
  • Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
  • Manage caf floor and train staff, ensure compliance with FDA guidelines, delegate tasks, and create employees schedules.

Show More

44. Sales Representatives

low Demand
Here's how Sales Representatives is used in Assistant Floor Manager jobs:
  • Acquired technical knowledge by attending educational workshops, conducting independent research, and establishing a network of installers and sales representatives.

Show More

45. Product Quality

low Demand
Here's how Product Quality is used in Assistant Floor Manager jobs:
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Monitored and maintained inventory to achieve and maintain high product quality and sales.
  • Communicated information to customers about product quality, value and style.

Show More

46. Customer Orders

low Demand

47. Annual Sales

low Demand
Here's how Annual Sales is used in Assistant Floor Manager jobs:
  • Exceeded annual sales and inventory goals for 2010 & 2011.
  • Generated monthly and annual sales reports.
  • Assisted GM in management of dining room during operation for 15 year old restaurant with over $1M in annual sales.

Show More

48. Private Parties

low Demand
Here's how Private Parties is used in Assistant Floor Manager jobs:
  • Backed up servers on floor, ordered and reviewed merchandise, and took appointments for reservations on private parties.

Show More

49. Cost Control

low Demand
Here's how Cost Control is used in Assistant Floor Manager jobs:
  • Recognized and improved areas of opportunity for cost control, both in labor and supply costs.

Show More

50. Corporate Office

low Demand

20 Most Common Skill for an Assistant Floor Manager

Weekly Schedules13.4%
Customer Service12.1%
Inventory Control7.8%
Sales Floor7.6%
Sales Goals7%
Retail Store5.8%
Customer Complaints5.6%
Customer Relations4.6%

Typical Skill-Sets Required For An Assistant Floor Manager

RankSkillPercentage of ResumesPercentage
1
1
Weekly Schedules
Weekly Schedules
10%
10%
2
2
Customer Service
Customer Service
9%
9%
3
3
Inventory Control
Inventory Control
5.8%
5.8%
4
4
Sales Floor
Sales Floor
5.6%
5.6%
5
5
Sales Goals
Sales Goals
5.2%
5.2%
6
6
Retail Store
Retail Store
4.4%
4.4%
7
7
Customer Complaints
Customer Complaints
4.1%
4.1%
8
8
Customer Relations
Customer Relations
3.4%
3.4%
9
9
Guest Satisfaction
Guest Satisfaction
3.3%
3.3%
10
10
Food Preparation
Food Preparation
3.1%
3.1%
11
11
Data Entry
Data Entry
2.5%
2.5%
12
12
POS
POS
2.3%
2.3%
13
13
Daily Operations
Daily Operations
2.3%
2.3%
14
14
New Merchandise
New Merchandise
2.3%
2.3%
15
15
RAN
RAN
2%
2%
16
16
Bank Deposits
Bank Deposits
1.9%
1.9%
17
17
Loss Prevention
Loss Prevention
1.9%
1.9%
18
18
Special Events
Special Events
1.8%
1.8%
19
19
FOH
FOH
1.7%
1.7%
20
20
Floor Operations
Floor Operations
1.6%
1.6%
21
21
Staff Members
Staff Members
1.6%
1.6%
22
22
Product Knowledge
Product Knowledge
1.5%
1.5%
23
23
Company Policies
Company Policies
1.2%
1.2%
24
24
Greeting Customers
Greeting Customers
1.1%
1.1%
25
25
Day-To-Day Operations
Day-To-Day Operations
1.1%
1.1%
26
26
Inventory Management
Inventory Management
1.1%
1.1%
27
27
Asst
Asst
1%
1%
28
28
Special Orders
Special Orders
1%
1%
29
29
Training Staff
Training Staff
1%
1%
30
30
Customer Assistance
Customer Assistance
1%
1%
31
31
Daily Tasks
Daily Tasks
1%
1%
32
32
VIP
VIP
0.8%
0.8%
33
33
Phone Calls
Phone Calls
0.8%
0.8%
34
34
Regular Basis
Regular Basis
0.8%
0.8%
35
35
Front Desk
Front Desk
0.7%
0.7%
36
36
Stock Room
Stock Room
0.7%
0.7%
37
37
Stock Levels
Stock Levels
0.7%
0.7%
38
38
New Associates
New Associates
0.7%
0.7%
39
39
Weekly Basis
Weekly Basis
0.7%
0.7%
40
40
Weekly Meetings
Weekly Meetings
0.7%
0.7%
41
41
Conflict Resolution
Conflict Resolution
0.7%
0.7%
42
42
Floor Plans
Floor Plans
0.7%
0.7%
43
43
Ensure Compliance
Ensure Compliance
0.6%
0.6%
44
44
Sales Representatives
Sales Representatives
0.6%
0.6%
45
45
Product Quality
Product Quality
0.6%
0.6%
46
46
Customer Orders
Customer Orders
0.6%
0.6%
47
47
Annual Sales
Annual Sales
0.6%
0.6%
48
48
Private Parties
Private Parties
0.6%
0.6%
49
49
Cost Control
Cost Control
0.5%
0.5%
50
50
Corporate Office
Corporate Office
0.5%
0.5%

140,305 Assistant Floor Manager Jobs

Where do you want to work?