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Become An Assistant Front Desk Manager

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Working As An Assistant Front Desk Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $43,000

    Average Salary

What Does An Assistant Front Desk Manager Do At MGM Resorts International

* creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the Company's diversity commitment.
* Ensure adherence to guest services standards within established departmental policies and procedures.
* Evaluate and correct or modify systems and structures that create problems or impede commitment to excellence in service.
* Respond to guest service interactions in a professional and timely manner, achieving positive resolutions.
* Stay current, knowledgeable, and abreast of the latest in industry equipment, technology, and techniques.
* Evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents (FTEs) per department policy.
* Provide input into and executes the development, implementation, and measurement of guest service standards consistent with the Company's Standards and brand attributes.
* Keep the Director or Manager informed of all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions.
* Notify Manager/or Security of all unusual events, circumstances, missing items, or alleged thefts.
* Ensure all established standards of professionalism and protocol are being practiced by all staff.
* Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas (FOH and BOH) are maintained, clean, and organized.
* Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security as needed.
* Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards.
* Monitor, document, and notify the Director of Front Office of any problems that may impact or jeopardize the achievement of current and future departmental objectives.
* Be knowledgeable of Department and Hotel goals.
* Own all requests and complaints; resolve issues immediately and follow up to ensure the guests satisfaction.
* Be knowledgeable of Hotel information to answer guest inquiries.
* Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.
* Participate in the property's sustainability initiative through energy conservation and the use of recycling programs and materials.
* Ensure Hotel property and equipment is properly used and maintained.
* Protect and utilize Hotel assets in a responsible and professional manner.
* Ensure the daily operations of the check in/out process runs efficiently.
* Manage up to 60 front desk line-level employees in a given shift.
* Assist front line employees with questions or problems as they arise.
* Assist in rectifying guest complaints and issues as they arise.
* Run manager reports such as downtime reports and credit card authorizations.
* Mentor, coach, and guide employees on working successfully in a team atmosphere.
* Ensure security of guest room access.
* Oversee lobby flow and ensure lobby space is well-organized.
* Monitor guests out-going mail and ensure that it is processed according to procedures.
* Monitor the hotel lobby and resolve any congested situations.
* Inspect grooming and attire of staff; rectify any deficiencies.
* Conduct pre-shift meeting with staff and review all information pertinent to the days business.
* Assist guests with reports of lost/stolen articles, following hotel policy.
* Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
* Perform all other job related duties as requested

What Does An Assistant Front Desk Manager Do At MGM Resorts International

Guest Services Representative, Front Desk Clerk, Concierge

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Top Skills for An Assistant Front Desk Manager

  1. Front Desk
  2. Guest Satisfaction
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Manage up to 30 front desk line-level employees in a given shift and assist with questions or problems as they arise.
  • Interacted closely with Housekeeping, Maintenance, Engineering and Security Departments to ensure guest satisfaction.
  • Facilitated the highest quality of customer service regarding policies and procedures when resolving complaints and answering questions.
  • Managed front office for 50 room hotel and administered credit card posting and adjustments, ensuring organization and security
  • Coordinated and presented on the job training programs to enhance office staff's level of performance and encourage personal/professional development

Assistant Front Desk Manager Demographics

Gender

Female

60.2%

Male

30.5%

Unknown

9.3%
Ethnicity

White

60.0%

Hispanic or Latino

17.2%

Black or African American

11.2%

Asian

7.6%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

52.1%

German

8.5%

Russian

6.4%

French

4.3%

Portuguese

4.3%

Hindi

3.2%

Chinese

3.2%

Arabic

3.2%

Turkish

2.1%

Mandarin

2.1%

Swedish

1.1%

Romanian

1.1%

Korean

1.1%

Indonesian

1.1%

Ukrainian

1.1%

Bosnian

1.1%

Dari

1.1%

Armenian

1.1%

Croatian

1.1%

Nepali

1.1%
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Assistant Front Desk Manager Education

Schools

University of Nevada - Las Vegas

19.1%

University of Phoenix

15.7%

Johnson & Wales University

8.9%

College of Southern Nevada

6.4%

University of North Carolina at Greensboro

4.7%

Pennsylvania State University

4.3%

Ashford University

3.4%

Cornell University

3.4%

Strayer University

3.4%

Michigan State University

3.0%

The Academy

3.0%

Northern Arizona University

3.0%

University of Central Florida

3.0%

Kaplan University

3.0%

Capella University

3.0%

Arizona State University

2.6%

State University of New York College of Technology at Delhi

2.6%

Florida International University

2.6%

Purdue University

2.6%

Northern Virginia Community College

2.6%
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Majors

Business

25.2%

Hospitality Management

17.6%

Health Care Administration

9.9%

Medical Assisting Services

5.4%

Psychology

5.1%

Communication

3.8%

Management

3.5%

Marketing

3.3%

Accounting

3.3%

Nursing

3.2%

Criminal Justice

3.0%

Human Resources Management

2.3%

Graphic Design

2.1%

Liberal Arts

2.0%

Cosmetology

1.9%

General Studies

1.9%

English

1.9%

Computer Science

1.6%

History

1.6%

Education

1.5%
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Degrees

Bachelors

42.7%

Other

27.8%

Associate

15.7%

Masters

6.4%

Certificate

4.1%

Diploma

2.5%

License

0.4%

Doctorate

0.4%
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