Assistant front desk manager job description
Updated March 14, 2024
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Example assistant front desk manager requirements on a job description
Assistant front desk manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in assistant front desk manager job postings.
Sample assistant front desk manager requirements
- Bachelor's Degree in Hospitality Management or related field
- Minimum 3 years of experience in a Front Desk Management role
- Proficiency in operating a hotel management system
- Excellent knowledge of MS Office
- Familiarity with hotel software and industry best practices
Sample required assistant front desk manager soft skills
- Strong communication, organizational, and managerial skills
- Ability to multitask and prioritize tasks
- Excellent customer service skills
- Outstanding problem-solving abilities
- Strong attention to detail
Assistant front desk manager job description example 1
Atrium Hospitality LP assistant front desk manager job description
The Newly Renovated Madison Marriott is looking for an experienced Assistant Front Desk Manager to take the hotel's guest services to the next level. Bring your experience and creativity. You can make a difference!
The Assistant Front Desk Manger role will assist in directing and organizing the activities of all areas within front of house operations of the hotel to maintain the high standards of guest service and marketing while maximizing profits through outstanding customer service.
What You Will Do:
The Assistant Front Desk Manager will be tasked with the following duties, responsibilities, and assignments:
Create a best in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty;Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner; Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate;Help ensure financial goals of the department are being met through well managed stock, cost controls, and schedules;Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed;Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;Handle cash and credit card transactions and process guest accounts;As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant;Deputize in the absence of the Front Office Manager;Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and Any and all other work as required to complete the primary purpose of the position.
Bring Your Experience:
Required Prior Experience:
Prior customer service experience
Preferred Prior Experience:
Hospitality industry experience preferred
Required Education:
High School Diploma or equivalent
Preferred Licenses/ Certification:
Valid state driver's license and adhere to all company guidelines regarding moving violations.
Required Technology:
Use computers and computer systems (including hardware and software) to enter data, or process information
Physical:
Able to lift a minimum of 50lbs occasionally
Able to stand and/or walk for duration of schedule shift
Other:
Able to read, write and communicate effectively in English
Must be flexible to working days, early mornings, evenings, nights, weekends, and holidays
In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!
EOE, including disability/vets
Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos
The Assistant Front Desk Manger role will assist in directing and organizing the activities of all areas within front of house operations of the hotel to maintain the high standards of guest service and marketing while maximizing profits through outstanding customer service.
What You Will Do:
The Assistant Front Desk Manager will be tasked with the following duties, responsibilities, and assignments:
Create a best in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty;Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner; Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate;Help ensure financial goals of the department are being met through well managed stock, cost controls, and schedules;Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed;Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;Handle cash and credit card transactions and process guest accounts;As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant;Deputize in the absence of the Front Office Manager;Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and Any and all other work as required to complete the primary purpose of the position.
Bring Your Experience:
Required Prior Experience:
Prior customer service experience
Preferred Prior Experience:
Hospitality industry experience preferred
Required Education:
High School Diploma or equivalent
Preferred Licenses/ Certification:
Valid state driver's license and adhere to all company guidelines regarding moving violations.
Required Technology:
Use computers and computer systems (including hardware and software) to enter data, or process information
Physical:
Able to lift a minimum of 50lbs occasionally
Able to stand and/or walk for duration of schedule shift
Other:
Able to read, write and communicate effectively in English
Must be flexible to working days, early mornings, evenings, nights, weekends, and holidays
In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!
EOE, including disability/vets
Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos
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Assistant front desk manager job description example 2
Hilton assistant front desk manager job description
Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles \(https://www\.hilton\.com/en/hotels/laxavci\-conrad\-los\-angeles/\) \! As part of the highly anticipated billion\-dollar project, The Grand LA \(https://www\.thegrandla\.com/\) , this will be the 7thConrad Hotel in the U\.S\. and the 1stin California\.
Located in the most exciting state\-of\-the\-art development to come to DTLA, this luxurious 28\-story hotel will have over 300 rooms, a spa, 16,000 square foot rooftop with a pool deck, 12,000 square feet of event space, and 4 food and beverage outlets\. _This includes a signature restaurant, outdoor restaurant, lobby bar, and in\-room dining_ _all in partnership with Chef Jose Andres' award\-wining restaurant group, ThinkFoodGroup \(https://thinkfoodgroup\.com/\) \._
The Grand LA combines lifestyle, arts, and culture to provide a truly unique experience in Los Angeles\. It is at the epicenter of downtown LA's cultural corridor across from the Walt Disney Concert Hall with two towers, _a 45\-story residential and 28\-story hotel_ , and more than 176,000 square feet of retail space anchored by chef\-driven restaurants and a collection of shops, entertainment, and hospitality\.
**_Want to get an inside look?_** Take a virtual tour \(https://www\.thegrandla\.com/explore\-grand/vr\-tour\) \.
In this role as the Assistant Front DeskManager,you will be responsible for assisting the Director in administration and management in all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction\.
The ideal candidate will have a minimum of two \(2\) years of front office hotel experience preferred\. One \(1\) year of leadership experience required\. Luxury experience preferred\. A high school diploma or equivalent is required, a4\-yearcollege degree is preferred\. Hilton background including systems knowledge preferred\. CPR certification and/or first aid training preferred\. The ideal candidate must possess excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels\. Ability to read, write, speak and understand the English language to communicate effectively with guests and employees\. Thorough organization and supervisory skills proficient in accomplishing the task\. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts\. Interpersonal skills to provide overall guest satisfaction\. Ability to work under pressure and deal with stressful situations during busy periods\. Ability to work a flexible schedule that includes nights, weekends and holidays\. Ability to work a full shift \(8 hours\) walking and standing with or without reasonable accommodations\.
**What will I be doing?**
+ Communicate effectively both orally and in writing to provide clear direction to staff\. Observe performance and encourage improvement\. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office staff\. Monitor lobby traffic and make staffing adjustments as required\.
+ Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders and resumes for incoming guests\. Update system by inputting inventory and non\-inventory groups\. Monitor special reservation requests handling and oversee rate changes on in\-house guests\.
+ Compute daily payroll, schedules, and other reports\. Analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures\.
+ Manage Front Office staff, resolve guest concerns, and implement resolutions by using discretion and judgment\.
** What are we looking for? **
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
** What will it be like to work for Hilton? **
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Assistant Front Desk Manager \- Conrad Los Angeles_
**Location:** _null_
**EOE/AA/Disabled/Veterans**
Located in the most exciting state\-of\-the\-art development to come to DTLA, this luxurious 28\-story hotel will have over 300 rooms, a spa, 16,000 square foot rooftop with a pool deck, 12,000 square feet of event space, and 4 food and beverage outlets\. _This includes a signature restaurant, outdoor restaurant, lobby bar, and in\-room dining_ _all in partnership with Chef Jose Andres' award\-wining restaurant group, ThinkFoodGroup \(https://thinkfoodgroup\.com/\) \._
The Grand LA combines lifestyle, arts, and culture to provide a truly unique experience in Los Angeles\. It is at the epicenter of downtown LA's cultural corridor across from the Walt Disney Concert Hall with two towers, _a 45\-story residential and 28\-story hotel_ , and more than 176,000 square feet of retail space anchored by chef\-driven restaurants and a collection of shops, entertainment, and hospitality\.
**_Want to get an inside look?_** Take a virtual tour \(https://www\.thegrandla\.com/explore\-grand/vr\-tour\) \.
In this role as the Assistant Front DeskManager,you will be responsible for assisting the Director in administration and management in all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction\.
The ideal candidate will have a minimum of two \(2\) years of front office hotel experience preferred\. One \(1\) year of leadership experience required\. Luxury experience preferred\. A high school diploma or equivalent is required, a4\-yearcollege degree is preferred\. Hilton background including systems knowledge preferred\. CPR certification and/or first aid training preferred\. The ideal candidate must possess excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels\. Ability to read, write, speak and understand the English language to communicate effectively with guests and employees\. Thorough organization and supervisory skills proficient in accomplishing the task\. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts\. Interpersonal skills to provide overall guest satisfaction\. Ability to work under pressure and deal with stressful situations during busy periods\. Ability to work a flexible schedule that includes nights, weekends and holidays\. Ability to work a full shift \(8 hours\) walking and standing with or without reasonable accommodations\.
**What will I be doing?**
+ Communicate effectively both orally and in writing to provide clear direction to staff\. Observe performance and encourage improvement\. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office staff\. Monitor lobby traffic and make staffing adjustments as required\.
+ Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders and resumes for incoming guests\. Update system by inputting inventory and non\-inventory groups\. Monitor special reservation requests handling and oversee rate changes on in\-house guests\.
+ Compute daily payroll, schedules, and other reports\. Analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures\.
+ Manage Front Office staff, resolve guest concerns, and implement resolutions by using discretion and judgment\.
** What are we looking for? **
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
** What will it be like to work for Hilton? **
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Assistant Front Desk Manager \- Conrad Los Angeles_
**Location:** _null_
**EOE/AA/Disabled/Veterans**
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Assistant front desk manager job description example 3
Vail Resorts assistant front desk manager job description
**Create Your Experience of a Lifetime!**
Come work and play in the mountains! Whether it's your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
**Job Benefits**
+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
+ MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
+ 401(k) Retirement Plan
+ Employee Assistance Program
+ Excellent training and professional development
+ Referral Program
Seasonal Full Time roles are eligible for the above, plus:
+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
+ Free ski passes for dependents
+ Critical Illness and Accident plans
The Bear Paw Lodge Assistant Manager reports to the General Manager and is responsible for the day to day operations of the Front Desk.
**Job Specifications:**
+ Housing: Not Available
+ Outlet: Bear Paw Lodge Beaver Creek
+ Shift & Schedule Availability: Year Round / Full Time
+ The budgeted range starts at $54,000 - $57,000. Actual pay will be adjusted based on experience.
**Responsibilities:**
+ Manage Homecare program and communicate with all owners to schedule requested tasks with follow up once completed, unit access, arrivals/departures and housekeeping.
+ Manage the Rental program and all that entails. Pre-arrival and mid stay communication, inventory management, review unit standards and work with owners on upgrades, folio management...etc.
+ Update and distribute daily housekeeping report and coordinate housekeeping team on schedule and priorities
+ Create Purchase Orders in AP system and submit invoices for payment
+ Post charges to Owner statements in lodging system
+ Coordinate with Front Desk staff and Maintenance, tracking work order progress and projects
+ Process/submit monthly credit card reports
+ Order office and housekeeping supplies
**Qualifications:**
+ Excellent verbal and writing skills required
+ Prior hospitality experience required
+ College degree preferred
The budgeted range starts at $54,000-$57,000. Actual pay will be adjusted based on experience.
_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._
Come work and play in the mountains! Whether it's your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
**Job Benefits**
+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
+ MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
+ 401(k) Retirement Plan
+ Employee Assistance Program
+ Excellent training and professional development
+ Referral Program
Seasonal Full Time roles are eligible for the above, plus:
+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
+ Free ski passes for dependents
+ Critical Illness and Accident plans
The Bear Paw Lodge Assistant Manager reports to the General Manager and is responsible for the day to day operations of the Front Desk.
**Job Specifications:**
+ Housing: Not Available
+ Outlet: Bear Paw Lodge Beaver Creek
+ Shift & Schedule Availability: Year Round / Full Time
+ The budgeted range starts at $54,000 - $57,000. Actual pay will be adjusted based on experience.
**Responsibilities:**
+ Manage Homecare program and communicate with all owners to schedule requested tasks with follow up once completed, unit access, arrivals/departures and housekeeping.
+ Manage the Rental program and all that entails. Pre-arrival and mid stay communication, inventory management, review unit standards and work with owners on upgrades, folio management...etc.
+ Update and distribute daily housekeeping report and coordinate housekeeping team on schedule and priorities
+ Create Purchase Orders in AP system and submit invoices for payment
+ Post charges to Owner statements in lodging system
+ Coordinate with Front Desk staff and Maintenance, tracking work order progress and projects
+ Process/submit monthly credit card reports
+ Order office and housekeeping supplies
**Qualifications:**
+ Excellent verbal and writing skills required
+ Prior hospitality experience required
+ College degree preferred
The budgeted range starts at $54,000-$57,000. Actual pay will be adjusted based on experience.
_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._
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Updated March 14, 2024
Updated March 14, 2024