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Assistant front desk manager skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical assistant front desk manager skills. We ranked the top skills for assistant front desk managers based on the percentage of resumes they appeared on. For example, 15.1% of assistant front desk manager resumes contained reservations as a skill. Continue reading to find out what skills an assistant front desk manager needs to be successful in the workplace.

15 assistant front desk manager skills for your resume and career

1. Reservations

Here's how assistant front desk managers use reservations:
  • Booked client reservations and processed cash and credit payments rapidly and accurately.
  • Processed group reservations, performed forecasting and extensive problem solving.

2. Guest Service

Here's how assistant front desk managers use guest service:
  • Assisted Hotel Manager in implementing operating procedures of Guest Service Clerks for check-in/check-out procedures * Helped maintain a positive team environment.
  • Implemented Guest Ware for establishing a comprehensive database which contributed to personalized guest services.

3. Customer Satisfaction

Here's how assistant front desk managers use customer satisfaction:
  • Coordinated new information systems to increase communication between departments and ensuring customer satisfaction.
  • Provided 100% total customer satisfaction without compromising company policies and procedures.

4. Guest Relations

Here's how assistant front desk managers use guest relations:
  • Filled in for supervisor in their absence, payroll, guest relations, night audit and switch- board.
  • Investigated and resolved guest concerns/complaints in a timely and friendly manner in order to maintain positive guest relations.

5. Front Desk Operations

Front Desk Operations refer to the actions and responsibilities typically found in a customer service or host role. The person at the front desk is the main face of a particular company or office, and therefore is expected to be professional, courteous, and patient with any clients or customers who enter the office. Other roles responsibilities may include answering the phone, handling all in- and outbound mail, and answering client questions.

Here's how assistant front desk managers use front desk operations:
  • Performed additional daily front desk operations, including Office Organization, Payment Processing, and Consultation with Health Practitioners.
  • Assisted with front desk operations such as guest registration, room assignment and check-out procedures.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant front desk managers use customer service:
  • Managed Employee schedule* Managed department upkeep and maintenance* Provided excellent customer service to accommodate for all needs* Organized sales promotions seasonally
  • Hire & oversee front desk staff *Membership suspensions/terminations *Customer Service/Phone/Scheduling *Work closely with Studio Manager implement policies & procedures *Client complaints/issues

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7. Cash Handling

Here's how assistant front desk managers use cash handling:
  • Maintain and monitor all cash handling for the associates, making sure they follow company cash handling procedures.
  • Supported daily operations, including inventory control, scheduling, cash handling, and reporting.

8. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how assistant front desk managers use pbx:
  • Achieved flawless execution of front office operations including front desk, PBX, Bell Stand, gift shop, and concierge.
  • Manage daily operations for the Front Desk, Bell Stand, PBX, Gift Shop and Concierge Lounge.

9. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how assistant front desk managers use payroll:
  • Dictated controllable outcomes to achieve or exceed budgeted expectations to include payroll, billing, and client retention.
  • Administered a broad spectrum of back-office responsibilities, including payroll processing, scheduling, and employee training.

10. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how assistant front desk managers use guest rooms:
  • Accepted position after successful internships in Summer 2009 and 2010* Full evening responsibility for a resort with over 500 guest rooms.
  • Coordinate room status updates with housekeeping department and communicate with maintenance about guest room maintenance work.

11. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how assistant front desk managers use night audit:
  • Supervised the activities/service levels of concierge, bell staff, front desk agents, shuttle drivers, and night audit.
  • Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date

12. Room Hotel

Here's how assistant front desk managers use room hotel:
  • Managed a team of 16 associates, including six different operational departments for a 300 room hotel.
  • Managed the front desk of a Four-Star 140-room hotel/condominium at a ski resort.

13. Guest Complaints

Here's how assistant front desk managers use guest complaints:
  • Mediated and resolved high level guest complaints, and diffused tense guest relation interactions while maintaining positive relationship with guests.
  • Monitor the front desk lobby, generate back-up reports, handling high-value guest complaints and providing resolutions to problems.

14. Guest Satisfaction

Here's how assistant front desk managers use guest satisfaction:
  • Coordinated activities with other departments to increase levels of communication and guest satisfaction.
  • Worked Closely with Housekeeping, Security, F & B department to resolve any guest issues and provide guest satisfaction.

15. Marriott

Here's how assistant front desk managers use marriott:
  • Mentored 6 associates to advancement opportunities within Marriott.
  • Learned hotel infrastructure, front office operations and built relationships within other departments through the Marriott Manager in Training Program.
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List of assistant front desk manager skills to add to your resume

Assistant front desk manager skills

The most important skills for an assistant front desk manager resume and required skills for an assistant front desk manager to have include:

  • Reservations
  • Guest Service
  • Customer Satisfaction
  • Guest Relations
  • Front Desk Operations
  • Customer Service
  • Cash Handling
  • PBX
  • Payroll
  • Guest Rooms
  • Night Audit
  • Room Hotel
  • Guest Complaints
  • Guest Satisfaction
  • Marriott
  • Vital Signs
  • Front Office Operations
  • Room Availability
  • Room Rates
  • Scheduling Appointments
  • Guest Issues
  • Customer Complaints
  • Room Inventory
  • VIP
  • Property Management System
  • Hotel Services
  • Room Assignments
  • Hotel Operations
  • AAA
  • Telephone Calls
  • Guest Registration
  • Financial Reports
  • Bank Deposits
  • Financial Transactions
  • Hotel Policies
  • Credit Card Transactions
  • Hotel Guests
  • Insurance Verification
  • Customer Relations
  • Room Reservations
  • Guest Accounts
  • Guest Check-Ins
  • Group Reservations
  • Medical History
  • PowerPoint
  • Multi-Line Phone System
  • Guest Reservations
  • Gift Shop
  • Group Sales

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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