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What is an assistant front office manager and how to become one
The assistant front office manager serves as the organization's face for customers, making initial in-person contact with guests and guaranteeing a superior service level. The assistant front office manager aids the front office manager in all front office events, with duties that may include assisting guests to check-in and out, addressing guest needs, coordinating staff activities, and interviewing prospective job applicants. They also ensure that any problems are attended to quickly, and payment disputes are resolved with ease. Assistant front office managers typically work in a hospitality setting.
The assistant front office manager's hours may vary depending on the organization's hours of operation. They are often on their feet most of the day to address problems and supervise staff. An assistant front office manager, on average, earns $40,000 per year.
This profession's educational requirements alter depending on the establishment's size and focus, with smaller establishments demanding a high school diploma or equivalent and larger establishments requiring either an associate's or bachelor's degree in hotel management, hospitality, or business management. Experience in the hotel industry, especially in a management role, is helpful, as is at least five years of experience in other customer service-related positions.
What general advice would you give to an assistant front office manager?
Steve Wages Ph.D.
Director, Cloverdale Center for Youth and Family, Faulkner University
You should be confident in your training while also being realistic and transparent about your limitations. There is still a lot that you do not know and much you will learn with experience. Until then, be willing to say "I don't know" when faced with problems you have not addressed before. Then commit to learning more about the issue through personal study and/or consulting with a more experienced colleague or mentor. In some cases, you may need to invite a more experienced counselor to meet with a client or where appropriate refer them to someone else.
You need to equip yourself to address structural changes to the delivery of pastoral care and counseling as a consequence of the pandemic. You will need to adapt to providing pastoral counseling virtually perhaps via Zoom sessions. Give thought as to how the virtual context impacts the counseling process and the spiritual resources you employ. For example, if you are comfortable praying with a client in your office, will you be equally inclined to pray with them online or over a phone. In light of the pandemic, Dr. Chuck Lawless noted, "Good pastoral care has required being more proactive than reactive." Ordinarily, pastoral counselors are reactive in that they respond to needs when they hear about them or when they are
Avg. Salary $47,938
Avg. Salary $59,228
Growth rate 18%
Growth rate 0.3%
American Indian and Alaska Native 0.64%
Asian 5.22%
Black or African American 9.92%
Hispanic or Latino 18.62%
Unknown 4.72%
White 60.89%
Genderfemale 50.34%
male 49.66%
Age - 48American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 48Stress level is high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is fair
6.4 - fair
Assistant front office manager career paths
Key steps to become an assistant front office manager
Explore assistant front office manager education requirements
Start to develop specific assistant front office manager skills
Skills Percentages Reservations 11.37% Customer Service 9.10% Quality Standards 5.25% Guest Complaints 4.51% Night Audit 4.39% Complete relevant assistant front office manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New assistant front office managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an assistant front office manager based on U.S. Bureau of Labor Statistics data and data from real assistant front office manager resumes.Research assistant front office manager duties and responsibilities
- Manage any union disputes to ensure both collective bargain agreements and Marriott standards are being meet.
- Manage the lobby and front office operations which include front desk, PBX, bell, door staff and concierge.
- Support and manage the performance of the front desk, PBX, bell/door, and valet staff on a daily basis
- Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Prepare your assistant front office manager resume
When your background is strong enough, you can start writing your assistant front office manager resume.
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Build a professional assistant front office manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your assistant front office manager resume.
Apply for assistant front office manager jobs
Now it's time to start searching for an assistant front office manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first assistant front office manager job
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Average assistant front office manager salary
The average assistant front office manager salary in the United States is $47,938 per year or $23 per hour. Assistant front office manager salaries range between $35,000 and $64,000 per year.
What am I worth?
How do assistant front office managers rate their job?
Assistant front office manager reviews
I have leadership skills I always hire employees who like to work in a team I like to see sales increase and love to see the best customer service is given
Being able to motivate administrative personnel to do their jobs well and meet deadlines.
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Updated January 8, 2025
