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Become An Assistant Front Office Manager

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Working As An Assistant Front Office Manager

  • Interacting With Computers
  • Getting Information
  • Performing Administrative Activities
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Mostly Sitting

  • Repetitive

  • $42,740

    Average Salary

What Does An Assistant Front Office Manager Do

Secretaries and administrative assistants perform routine clerical and administrative duties. They organize files, prepare documents, schedule appointments, and support other staff.

Duties

Secretaries and administrative assistants typically do the following:

  • Answer telephones and take messages or transfer calls
  • Schedule appointments and update event calendars
  • Arrange staff meetings
  • Handle incoming and outgoing mail and faxes
  • Prepare memos, invoices, or other reports
  • Edit documents
  • Maintain databases and filing systems, whether electronic or paper
  • Perform basic bookkeeping

Secretaries and administrative assistants perform a variety of clerical and administrative duties that are necessary to run an organization efficiently. They use computer software to create spreadsheets; manage databases; and prepare presentations, reports, and documents. They also may negotiate with vendors, buy supplies, and manage stockrooms or corporate libraries. Secretaries and administrative assistants also use videoconferencing, fax, and other office equipment. Specific job duties vary by experience, job title, and specialty.

Executive secretaries and executive administrative assistants provide high-level administrative support for an office and for top executives of an organization. They often handle more complex responsibilities, such as reviewing incoming documents, conducting research, and preparing reports. Some also supervise clerical staff.

Legal secretaries perform work requiring knowledge of legal terminology and procedures. They prepare legal documents, such as summonses, complaints, motions, and subpoenas under the supervision of an attorney or a paralegal. They also review legal journals and help with legal research—for example, by verifying quotes and citations in legal briefs.

Medical secretaries transcribe dictation and prepare reports or articles for physicians or medical scientists. They also take simple medical histories of patients, arrange for patients to be hospitalized, or process insurance payments. Medical secretaries need to be familiar with medical terminology and codes, medical records, and hospital or laboratory procedures.

Secretaries and administrative assistants, except legal, medical, and executive is the largest subcategory of secretaries and administrative assistants. They handle an office’s administrative activities in almost every sector of the economy, including schools, government, and private corporations. For example, secretaries in schools are often responsible for handling most of the communications among parents, students, the community, teachers, and school administrators. They schedule appointments, receive visitors, and keep track of students’ records.

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How To Become An Assistant Front Office Manager

High school graduates who have experience using computer software applications, such as word processing and spreadsheets, usually qualify for entry-level positions. Although most secretaries learn their job in several weeks, many legal and medical secretaries require additional training to learn industry-specific terminology. Executive secretaries usually need several years of related work experience.

Education

High school graduates can take courses in word processing and office procedures at technical schools or community colleges. Some temporary placement agencies also provide training in word processing, spreadsheet, and database software.

Some medical and legal secretaries learn industry-specific terminology and practices by attending courses offered at community colleges or technical schools. For executive secretary positions, employers increasingly prefer to hire those who have taken some college courses or have a bachelor’s degree.

Training

Secretaries and administrative assistants typically learn their skills through short-term on-the-job training, usually lasting a few weeks. During this time they learn about administrative procedures, including how to prepare documents. Medical and legal secretaries’ training may last several months as they learn industry-specific terminology and practices.

Work Experience in a Related Occupation

Executive secretaries can gain experience by working in administrative positions that have less challenging responsibilities. Many secretaries and administrative assistants advance to higher level administrative positions.

Licenses, Certifications, and Registrations

Although not required, certification can demonstrate competency to employers.

The International Association of Administrative Professionals offers the Certified Administrative Professional (CAP) certification. Candidates must have a minimum of 2 to 4 years of administrative work experience, depending on their level of education, and pass an examination.

Legal secretaries have several certification options. For example, those with 1 year of general office experience, or who have completed an approved training course, can acquire the Accredited Legal Professional (ALP) certification through a testing process administered by NALS (previously known as National Association of Legal Secretaries). NALS also offers the Professional Legal Secretary (PLS) certification, considered to be an advanced certification for legal support professionals.

The Certified Legal Secretary Specialist (CLSS) certification is conferred by Legal Secretaries International in areas such as intellectual property, criminal law, civil litigation, probate, and business law. Candidates typically need to have 5 years of legal experience and pass an examination to become certified.

Advancement

Secretaries and administrative assistants generally advance to other administrative positions with more responsibilities, such as office supervisor, office manager, or executive secretary.

With additional training, many legal secretaries become paralegals or legal assistants.

Important Qualities

Integrity. Many secretaries and administrative assistants are trusted to handle sensitive information. For example, medical secretaries collect patient data that is required, by law, to be kept confidential in order to protect patient privacy.

Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.

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Assistant Front Office Manager jobs

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Average Length of Employment
Office Manager 4.1 years
Office Supervisor 3.9 years
Front Desk Manager 2.5 years
Top Employers Before
Internship 4.9%
Top Employers After

Assistant Front Office Manager Demographics

Gender

Female

53.7%

Male

44.5%

Unknown

1.8%
Ethnicity

White

76.5%

Hispanic or Latino

12.8%

Asian

7.9%

Unknown

2.2%

Black or African American

0.6%
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Languages Spoken

Spanish

45.5%

French

11.7%

German

8.4%

Italian

5.2%

Russian

3.9%

Mandarin

3.2%

Chinese

3.2%

Japanese

2.6%

Arabic

2.6%

Thai

1.9%

Portuguese

1.9%

Cantonese

1.9%

Polish

1.9%

Dutch

1.3%

Greek

1.3%

Swedish

0.6%

Swahili

0.6%

Turkish

0.6%

Romanian

0.6%

Hindi

0.6%
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Assistant Front Office Manager Education

Schools

Johnson & Wales University

13.2%

Cornell University

10.6%

University of Phoenix

10.2%

University of Nevada - Las Vegas

7.9%

University of Central Florida

6.0%

Florida International University

5.7%

University of North Texas

5.3%

Michigan State University

5.3%

Northern Arizona University

4.2%

Florida State University

3.8%

University of Wisconsin - Stout

3.4%

University of South Florida

3.0%

Northern Virginia Community College

3.0%

San Diego State University

2.6%

University of Hawaii at Manoa

2.6%

University of Houston

2.6%

University of Massachusetts Amherst

2.6%

Anne Arundel Community College

2.6%

Strayer University

2.6%

Ball State University

2.6%
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Majors

Business

26.5%

Hospitality Management

21.8%

Health Care Administration

11.6%

Management

6.1%

Communication

4.2%

Accounting

4.1%

Medical Assisting Services

3.0%

Psychology

2.7%

Criminal Justice

2.4%

Marketing

2.2%

Human Resources Management

2.1%

Liberal Arts

2.0%

History

1.8%

General Studies

1.7%

Nursing

1.6%

English

1.4%

Political Science

1.3%

Finance

1.3%

Education

1.2%

Sociology

1.2%
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Degrees

Bachelors

48.6%

Other

24.9%

Associate

11.3%

Masters

8.8%

Certificate

3.9%

Diploma

1.9%

Doctorate

0.3%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Assistant Front Office Manager Salaries

Job Title Company Location Start Date Salary
Assistant Front Office Manager Four Seasons Hotels Corporate Services, Inc. New York, NY Jul 08, 2013 $67,392
Assistant Front Office Manager Kitano Arms Corporation New York, NY Nov 12, 2015 $67,038
Assistant Front Office Manager Restaurant Route 27 LLC Edison, NJ Jan 09, 2016 $65,500
Assistant Front Office Manager Mandarin Oriental, New York New York, NY Jun 01, 2014 $62,500
Assistant Front Office Manager Four Seasons Hotels Limited New York, NY Jan 20, 2010 $61,500
Assistant Front Office Manager Normandie LLC New York, NY May 05, 2014 $60,000
Assistant Front Office Manager Pacific Langham Chicago Corporation Chicago, IL Jun 01, 2014 $55,000
Assistant Front Office Manager Pm Hotel Associates LLC New York, NY Sep 01, 2014 $54,000
Assistant Front Office Manager Soho Grand Hotel Inc. New York, NY Sep 12, 2014 $53,560
Asst. Front Office Manager Thompson Hotel Associates LLC New York, NY Sep 10, 2014 $53,227
Assistant Front Office Manager The Peninsula New York New York, NY Sep 30, 2010 $53,040
Assistant Manager, Front Office The Lowell Hotel New York, NY Aug 26, 2016 $53,000
Assistant Manager, Front Office The Lowell Hotel New York, NY Sep 09, 2016 $53,000
Assistant Manager, Front Office Department Lowell Hotel Associates LP New York, NY Sep 09, 2015 $49,000
Assistant Manager, Front Office IHMS LLC New York, NY Oct 01, 2012 $48,880
Assistant Manager, Front Office Allen Operating Company New York, NY Oct 10, 2011 $46,436
Assistant Manager, Front Office Allen Operating Company New York, NY Nov 01, 2011 $46,436
Assistant Front Office Manager Six Continents Hotels Inc. Austin, TX Oct 01, 2014 $46,384
Assistant Manager, Front Office Department Lowell Hotel Associates LP New York, NY Oct 01, 2011 $46,164
Assistant Manager, Front Office Department Plaza Athenee Hotel Company Limited New York, NY Dec 01, 2011 $46,010
Assistant Front Office Manager Rosewood Hotels and Resorts, LLC Dallas, TX Oct 15, 2012 $45,000
Assistant Front Office Manager Fairview Country Club, Inc. Greenwich, CT Jan 12, 2015 $45,000
Assistant Front Office Manager Fairview Country Club, Inc. Greenwich, CT Dec 01, 2012 $45,000
Assistant Front Office Manager Doyle Dupont LLC Washington, DC Sep 18, 2013 $43,000
Assistant Front Office Manager GHM (South Beach) LLC Miami Beach, FL Jan 01, 2012 $42,500
Assistant Front Office Manager Six Continents Hotels Inc. Los Angeles, CA Oct 01, 2010 $42,000 -
$47,000
Assistant Manager, Front Office Dc Cap Hotelier, LLC Washington, DC Sep 29, 2010 $42,000
Assistant Front Office Manager Merritt Hospitality, LLC Arlington, VA May 10, 2011 $41,500 -
$47,500

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Top Skills for An Assistant Front Office Manager

FrontDeskAgentsProceduresWeeklyPayrollRoomInventoryCustomerServiceEnsureGuestSatisfactionGuestServiceAgentsNightAuditPBXSuperviseFrontOfficeStaffVIPOccupancyGuestComplaintsFrontOfficeOperationsDailyOperationsGuestIssuesGuestRelationsFrontOfficeDepartmentCustomerSatisfaction

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Top Assistant Front Office Manager Skills

  1. Front Desk Agents
  2. Procedures
  3. Weekly Payroll
You can check out examples of real life uses of top skills on resumes here:
  • Assigned, coordinated, and supervised work activities of Front Desk Agents.
  • Developed and implemented Standard Operating Procedures to enhance overall operations for the Front Office, keeping them updated consistently.
  • Reviewed and submitted Bi-weekly payroll while controlling overtime.
  • Conducted monthly rooms control department meetings to maintain proper room inventory according to room category availability and housekeeping and/or maintenance projects.
  • Take personal responsibility for correcting customer service problems.

Top Assistant Front Office Manager Employers

Assistant Front Office Manager Videos

Office Manager, Career Video from drkit.org

Career Advice on becoming a Front Office Manager by Daniella W (Full Version)

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