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Become An Assistant Front Office Manager

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Working As An Assistant Front Office Manager

  • Interacting With Computers
  • Getting Information
  • Performing Administrative Activities
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Mostly Sitting

  • Repetitive

  • $42,740

    Average Salary

What Does An Assistant Front Office Manager Do

An Assistant Front Office Manager welcomes guests and develops high-quality relationships with them throughout their stay. They supervise guest arrivals and departures with the front office executive and managers.

How To Become An Assistant Front Office Manager

High school graduates who have experience using computer software applications, such as word processing and spreadsheets, usually qualify for entry-level positions. Although most secretaries learn their job in several weeks, many legal and medical secretaries require additional training to learn industry-specific terminology. Executive secretaries usually need several years of related work experience.

Education

High school graduates can take courses in word processing and office procedures at technical schools or community colleges. Some temporary placement agencies also provide training in word processing, spreadsheet, and database software.

Some medical and legal secretaries learn industry-specific terminology and practices by attending courses offered at community colleges or technical schools. For executive secretary positions, employers increasingly prefer to hire those who have taken some college courses or have a bachelor’s degree.

Training

Secretaries and administrative assistants typically learn their skills through short-term on-the-job training, usually lasting a few weeks. During this time they learn about administrative procedures, including how to prepare documents. Medical and legal secretaries’ training may last several months as they learn industry-specific terminology and practices.

Work Experience in a Related Occupation

Executive secretaries can gain experience by working in administrative positions that have less challenging responsibilities. Many secretaries and administrative assistants advance to higher level administrative positions.

Licenses, Certifications, and Registrations

Although not required, certification can demonstrate competency to employers.

The International Association of Administrative Professionals offers the Certified Administrative Professional (CAP) certification. Candidates must have a minimum of 2 to 4 years of administrative work experience, depending on their level of education, and pass an examination.

Legal secretaries have several certification options. For example, those with 1 year of general office experience, or who have completed an approved training course, can acquire the Accredited Legal Professional (ALP) certification through a testing process administered by NALS (previously known as National Association of Legal Secretaries). NALS also offers the Professional Legal Secretary (PLS) certification, considered to be an advanced certification for legal support professionals.

The Certified Legal Secretary Specialist (CLSS) certification is conferred by Legal Secretaries International in areas such as intellectual property, criminal law, civil litigation, probate, and business law. Candidates typically need to have 5 years of legal experience and pass an examination to become certified.

Advancement

Secretaries and administrative assistants generally advance to other administrative positions with more responsibilities, such as office supervisor, office manager, or executive secretary.

With additional training, many legal secretaries become paralegals or legal assistants.

Important Qualities

Integrity. Many secretaries and administrative assistants are trusted to handle sensitive information. For example, medical secretaries collect patient data that is required, by law, to be kept confidential in order to protect patient privacy.

Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.

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Assistant Front Office Manager jobs

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Real Assistant Front Office Manager Salaries

Job Title Company Location Start Date Salary
Assistant Front Office Manager Four Seasons Hotels Corporate Services, Inc. New York, NY Jul 08, 2013 $67,392
Assistant Front Office Manager Kitano Arms Corporation New York, NY Nov 12, 2015 $67,038
Assistant Front Office Manager Restaurant Route 27 LLC Edison, NJ Jan 09, 2016 $65,500
Assistant Front Office Manager Mandarin Oriental, New York New York, NY Jun 01, 2014 $62,500
Assistant Front Office Manager Four Seasons Hotels Limited New York, NY Jan 20, 2010 $61,500
Assistant Front Office Manager Normandie LLC New York, NY May 05, 2014 $60,000
Assistant Front Office Manager Pacific Langham Chicago Corporation Chicago, IL Jun 01, 2014 $55,000
Assistant Front Office Manager Pm Hotel Associates LLC New York, NY Sep 01, 2014 $54,000
Assistant Front Office Manager Soho Grand Hotel Inc. New York, NY Sep 12, 2014 $53,560
Asst. Front Office Manager Thompson Hotel Associates LLC New York, NY Sep 10, 2014 $53,227
Assistant Front Office Manager The Peninsula New York New York, NY Sep 30, 2010 $53,040
Assistant Front Office Manager The Peninsula Hotel New York, NY Aug 30, 2010 $53,000
Hotel Assistant Front Office Manager Le Parker Meridien New York New York, NY Sep 12, 2013 $52,083
Assistant Front Office Manager IHMS (Boston) LLC Boston, MA Sep 15, 2015 $50,000
Assistant Front Office Manager Highgate Hotels LP New York, NY Nov 11, 2013 $50,000
Assistant Front Office Manager Six Continents Hotels Inc. Austin, TX Oct 01, 2014 $46,384
Assistant Front Office Manager Rosewood Hotels & Resorts, LLC San Martin, CA Sep 05, 2015 $45,656
Assistant Front Office Manager Restaurant Route 27 LLC Edison, NJ Sep 16, 2015 $45,300
Assistant Front Office Manager Restaurant Route 27 LLC Edison, NJ Sep 19, 2015 $45,300
Assistant Front Office Manager Restaurant Route 27 LLC Edison, NJ Sep 16, 2015 $45,250
Assistant Front Office Manager Doyle Dupont LLC Washington, DC Sep 18, 2013 $43,000
Assistant Front Office Manager GHM (South Beach) LLC Miami Beach, FL Jan 01, 2012 $42,500
Assistant Front Office Manager Six Continents Hotels Inc. Los Angeles, CA Oct 01, 2010 $42,000 -
$47,000
Assistant Front Office Manager Merritt Hospitality, LLC Arlington, VA May 10, 2011 $41,500 -
$47,500
Assistant Front Office Manager Six Continents Hotels Inc. Austin, TX Oct 01, 2014 $40,500 -
$45,000
Assistant Front Office Manager Commander Properties, Inc. Cambridge, MA Jan 12, 2010 $39,811
Assistant Front Office Manager Chestnut Leaseco LLC Chicago, IL Jul 31, 2013 $37,000

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Top Skills for An Assistant Front Office Manager

FrontDeskAgentsProceduresWeeklyPayrollRoomInventoryCustomerServiceEnsureGuestSatisfactionGuestServiceAgentsNightAuditPBXSuperviseFrontOfficeStaffVIPOccupancyGuestComplaintsFrontOfficeOperationsDailyOperationsGuestIssuesGuestRelationsFrontOfficeDepartmentCustomerSatisfaction

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Top Assistant Front Office Manager Skills

  1. Front Desk Agents
  2. Procedures
  3. Weekly Payroll
You can check out examples of real life uses of top skills on resumes here:
  • Assigned, coordinated, and supervised work activities of Front Desk Agents.
  • Developed and implemented Standard Operating Procedures to enhance overall operations for the Front Office, keeping them updated consistently.
  • Reviewed and submitted Bi-weekly payroll while controlling overtime.
  • Conducted monthly rooms control department meetings to maintain proper room inventory according to room category availability and housekeeping and/or maintenance projects.
  • Take personal responsibility for correcting customer service problems.

Top Assistant Front Office Manager Employers

Assistant Front Office Manager Videos

Office Manager, Career Video from drkit.org

Career Advice on becoming a Front Office Manager by Daniella W (Full Version)

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