Assistant front office manager vs desk manager

The differences between assistant front office managers and desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an assistant front office manager and a desk manager. Additionally, a desk manager has an average salary of $75,140, which is higher than the $47,938 average annual salary of an assistant front office manager.

The top three skills for an assistant front office manager include reservations, customer service and quality standards. The most important skills for a desk manager are CRM, sales process, and quality customer service.

Assistant front office manager vs desk manager overview

	Assistant Front Office Manager	Desk Manager
Yearly salary	$47,938	$75,140
Hourly rate	$23.05	$36.12
Growth rate	18%	-
Number of jobs	71,787	45,871
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 65%
Average age	47	47
Years of experience	6	6

What does an assistant front office manager do?

An Assistant Front Office Manager welcomes guests and develops high-quality relationships with them throughout their stay. They supervise guest arrivals and departures with the front office executive and managers.

What does a desk manager do?

A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.

Assistant front office manager vs desk manager salary

Assistant front office managers and desk managers have different pay scales, as shown below.

	Assistant Front Office Manager	Desk Manager
Average salary	$47,938	$75,140
Salary range	Between $35,000 And $64,000	Between $44,000 And $127,000
Highest paying City	New York, NY	Eureka, CA
Highest paying state	New York	New York
Best paying company	Hilton Grand Vacations	ServiceNow
Best paying industry	Hospitality	-

Differences between assistant front office manager and desk manager education

There are a few differences between an assistant front office manager and a desk manager in terms of educational background:

	Assistant Front Office Manager	Desk Manager
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 65%
Most common major	Hospitality Management	Business
Most common college	Cornell University	California State University - Bakersfield

Assistant front office manager vs desk manager demographics

Here are the differences between assistant front office managers' and desk managers' demographics:

	Assistant Front Office Manager	Desk Manager
Average age	47	47
Gender ratio	Male, 49.7% Female, 50.3%	Male, 54.9% Female, 45.1%
Race ratio	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6%	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between assistant front office manager and desk manager duties and responsibilities

Assistant front office manager example responsibilities.

Manage any union disputes to ensure both collective bargain agreements and Marriott standards are being meet.
Manage the lobby and front office operations which include front desk, PBX, bell, door staff and concierge.
Support and manage the performance of the front desk, PBX, bell/door, and valet staff on a daily basis
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Maintain cleanliness and organization of back office, front office, and front-office desk.
Organize weekly group information and ensure all front office staff members are aware of meetings, VIP arrivals and site visits.

Desk manager example responsibilities.

Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
Maintain POS transactions and hotel budget.
Shred patient information to comply with HIPAA regulations.
Follow HIPAA guidelines to ensure staff compliance.assist with all dental procedures.
Design a multi-part training program for the primary POS program used in retail locations.
Import and export all patient data into the EMR from hospitals and other qualify health care providers.

Assistant front office manager vs desk manager skills

Common assistant front office manager skills

Reservations, 11%
Customer Service, 9%
Quality Standards, 5%
Guest Complaints, 5%
Night Audit, 4%
Payroll, 4%

Common desk manager skills

CRM, 19%
Sales Process, 12%
Quality Customer Service, 10%
CSI, 9%
Sales People, 8%
Sales Desk, 5%

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Assistant Front Office Manager
Assistant Front Office Manager vs Desk Manager

Updated January 8, 2025

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