Assistant front office manager resume examples for 2025

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Updated March 26, 2025

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Assistant front office manager resume

Jesse Snyder

(940) 555-7094 | jsnyder@example.com

Dallas, TX | 64876 W. Second Ln. - 17178

Work experience

2020 - Present
Assistant Front Office Manager, Holiday Inn Express - Dallas, TX
- Maintained monthly communication of expectations in department meetings.
- Ensured that superior guest service is provided.
- Assisted the management by providing the outstanding Front office and
- Balanced and validated Night Audit reports (adjustments, postings, refunds, revenue totals.)
2016 - 2020
Reservation Supervisor, Southwest Airlines - Dallas, TX
- Directed customers with accurate information with direct numbers and special needs -
- Operated telephone headset and used a reservation system on the Sabre system.
- Look information up on the computer system to aid callers.
- Promoted from Reservation Sales Agent to Customer Care Represetative.
- Implement airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.
2012 - 2016
Reservations Agent, American Express - Phoenix, AZ
- Reserve corporate travel arrangements for Aetna employees.
- Managed the travel arrangements for the Chubb Corporation CEO, CFO and COO Oversaw daily operations of the office.
- Provided travel arrangements for American Express high value cardholders seeking air, hotel, limo and car reservations.
- Provided professional customer service to Bank of America clients.
2009 - 2012
Travel Agent, American Express - Phoenix, AZ
- Book Corporate Travel for Fortune 500 companies using Apollo reservation system.
- Coordinated travel arrangements for corporate accounts.
- Dedicated to arranging domestic and international travel services for 130,000 employees of Ernst and Young Corporation providing excellent customer service.
- Developed domestic and international travel plans with corporate clients via the phone.
- Utilized Worldspan and Apollo GDS systems.
- Serviced existing bookings and made appropriate changes according to card members preference.

Skills

Book Reservations
Customer Reservations
Necessary Information
Quality Standards
Reservations Staff
Hotel Reservations
Hotel Services
Annual Budget
Accurate Response
Ensure Accuracy

Education

High School Diploma, (2009 - 2009)
,

Assistant front office manager resume

Catherine Brown

(300) 555-2138 | cbrown@example.com

Baltimore, MD | 61836 S. Second St. - 54153

Work experience

2020 - Present
Assistant Front Office Manager, McDonald's - Baltimore, MD
- Accomplished a wide variety of customer service tasks to resolve customer complaints Prepared tracking sheets for new product sales.
- Provide customers with excellent service Prepare drinks and proper handling of food Oversee daily operation of restaurant Shift management/team lead Deposit validations
- Train Front Desk Agents, as necessary, to ensure guest service standards are being effectively fulfilled by the entire team.
- Provide leadership and training (when necessary) to the Guest Service team to ensure proper guest service strategies are executed.
- Managed a team of five desk attendants that provided excellent guest service to current and prospective residents.
- Communicate to staff any VIP, Select Guest, or special needs or requests and follow up on execution
2016 - 2020
Front Office Supervisor, Sheraton Hotels & Resorts Worldwide - Raleigh, NC
- Recruited and trained all new members of the guest service team.
- Supervised 30 to 35 guest service agents.
2015 - 2016
Front Desk Coordinator, D-R SERVICES - Ashland, OH
- Called Insurance companies to get the required pre-certifications needed.
- Closed out visit with proper ICD10 and CPT code for that procedure.
2013 - 2015
Front Office Assistant, The Washington Hospital - Washington, DC
- Assisted doctor's and high officials outside of the organization with highly sensitive medical documents related to personal and patient care.
- Maintained physician calendars Prepared documents and letters for mailing Schedule appointments using Centricity Electronic Medical Records for 100 plus physicians.
- Facilitate patient care with ancillary and hospital providers according to medical necessity.
- Combine signed documents and medical notes and maintain in patients medical records.

Skills

Icd-9
Guest Service
Patient Care
Hyatt
Office Procedures
Emergency
Scheduling Patients
Special Projects
Insurance Companies
Necessary Information

Education

High School Diploma, (2013 - 2013)
,

Assistant front office manager resume

Evelyn Morris

(870) 555-7051 | emorris@example.com

Virginia Beach, VA | 27076 E. Maple Rd. - 63170

Work experience

2020 - Present
Assistant Front Office Manager, Fairfield - Virginia Beach, VA
- Tracked daily sales, daily wages, and payroll operations.
- Exhibited the highest level of guest service, organization, attention to detail and communication
- Supervised staff: Assistant Front Office Manager, Front Office Supervisor, Guest Service Agents, Bellmen, and Night Auditors.
- Experience with HSS, RoomMaster, and Opera property management systems.
2015 - 2020
Front Desk Supervisor, Tidewater - Virginia Beach, VA
- Coordinate with housekeeping, use a multi-line phone, maintain cleanliness of front desk area and lobby.
- Marketed hotel services to new and returning guests.
- Verified accuracy, completeness and legibility of accounting, reservations and guest service records.
2014 - 2015
Reservations Agent, Omega World Travel - Virginia Beach, VA
- Maximize effectiveness in identification and communication of corporate account holder preferences and obtainment of lowest fare rates.
- Train in Apollo system on CGE booking tools
- Delivered prompt, accurate and excellent customer service.
2007 - 2014
Travel Agent, Omega World Travel - Virginia Beach, VA
- Worked on Apollo computer system.
- Maximize effectiveness in identification and communication of corporate account holder preferences and obtainment of lowest fare rates.
- Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accomodations required.
- Booked all domestic and international travel for corporate clients via Apollo Worldwide Computer System.

Skills

GM
Procedures
Travel Arrangements
Guest Check-Ins
Special Requests
Registration Process
HR
Quality Standards
Concierge Services
Sales Goals

Education

High School Diploma, (2007 - 2007)
,

Assistant front office manager resume

Walter Reed

(950) 555-2284 | wreed@example.com

Houston, TX | 56850 S. Cedar Ave. - 45749

Work experience

2020 - Present
Assistant Front Office Manager, Hyatt - Houston, TX
- Scheduled, supervised and trained all Guest Service Agents, PBX, and Concierge for the Front Office daily operation.
- Implemented guest service incentives to exceed enrollment and revenue targets.
- Establish Standard Operation Procedures that are to be carried out by all staff members at the Front Desk and Guest Services.
- Assisted in all hotel check in/out procedures.
2019 - 2020
Housekeeper Supervisor, Holiday Inn Express - San Antonio, TX
- Manage a small group of 5 to 7 housekeepers.
- Managed all housekeepers, 7 in total, checked and logged all 289 rooms, laundry occasionally
- Lead staff members to high levels of production and standards.
2017 - 2019
Front Desk Agent, Holiday Inn Express - San Antonio, TX
- Register guests and assigns rooms with accommodates special requests Assist in preregistration and blocking of rooms for reservations.
- Check guests in and out of the hotel Janitorial and Maintenance Transporting guests to and from the airport Cash Register
- Monitored cash drawer, posted payments and worked with OPERA computer system.
2016 - 2017
Human Resources Internship, Sears Holdings - Houston, TX
- Provided front-line support for all human resources inquires, -Prescreened, schedule and interview qualified candidates.
- Verified employment history, background checks and drug screening procedures on all potential new hires.
- Work with Human Resources team on special projects, substitute orientations, and recruiting substitutes.
- Enter timesheet/payroll information onto ADP system.
- Entered candidate data for background checks; followed the information until complete.

Skills

Room Key
Guest Service
EMR
Room Inventory
Opera
Relay Messages
PBX
Personnel Policies
Guest Registration
Osha

Education

Some College Courses, Psychology (2016 - 2016)
University of Central Florida
Orlando,

Assistant front office manager resume

Mark Lee

(320) 555-2296 | mlee@example.com

Bethesda, MD | 68499 E. Maple Rd. - 69156

Work experience

2019 - Present
Assistant Front Office Manager, Marriott International - Bethesda, MD
- Track Guest Service Satisfaction scores Maintain Gift Shop Inventory and Guest Ware database Handle cash / credit card/ check transactions
- Empowered self and fellow associates to exceed guest expectations, even in moments of guest opportunities.
- Managed a team of five desk attendants that provided excellent guest service to current and prospective residents.
2018 - 2019
Auditor Supervisor, ManTech International - Washington, DC
- Facilitate open communication with audit clients to effectively build strong working relationships.
- Identify and research various technical accounting / auditing issues and present findings to both supervisors and client management.
- Managed and performed audit engagements of multi-million dollar publicly held and large privately held corporations.
- Prepared financial statement reports and documentation supporting Deloitte's audit opinions.
- Passed CPA exam on first attempt.
2017 - 2018
Staff Accountant, ManTech International - Washington, DC
- Prepared monthly trial balance, P&L, and balance sheet for the foundation.
2016 - 2017
Finance Assistant, Northrop Grumman - Washington, DC
- Updated Actual vs. budget expense reconciliation, Forecast vs. Actual Sales reconciliation and Forecast vs. Actual payroll expense reconciliation.
- Update employee HR records, assist auditors, and process adjusting journal entries.
- Matched vendor invoices to packing slips and purchase orders and entered AP invoices into QuickBooks.
- Processed 500+ monthly vendor invoices as well as 60+ staff expense reports.
- Gathered documentation for commission & rebate liabilities and implemented procedures for reporting & reconciling those items.

Skills

PMS
Internet
Record Revenue
Front Office
Customer Service
Fafsa
Gaas
Vendor Invoices
Purchase Orders
Operational Activities

Education

Bachelor's Degree, Business (2013 - 2016)
Strayer University
Washington,

How to write an assistant front office manager resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the assistant front office manager role.

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in assistant front office manager-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

These tips will help you demonstrate why you are the perfect fit for the assistant front office manager position.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical assistant front office manager skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some assistant front office manager interviews.

Here are example skills to include in your “Area of Expertise” on an assistant front office manager resume:

Reservations
Customer Service
Quality Standards
Guest Complaints
Night Audit
Payroll
PBX
Front Office Operations
Customer Satisfaction
PMS

Hotel Services
Labor Costs
Excellent Guest
Quality Service
Room Inventory
Guest Relations
VIP
Exceptional Guest
Cash Handling
Cleanliness

Guest Expectations
Guest Registration
Hotel Guests
Customer Complaints
Guest Rooms
Cash Control
Service Recovery
Hotel Standards
Hotel Operations
Guest Satisfaction

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the assistant front office manager position. Here is how to most effectively structure your work experience:

List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs.

How to write assistant front office manager experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are examples from great assistant front office manager resumes:

Work history example #1

Guest Services Agent

Best Western International

Coordinated proper communication throughout all hotel departments to operate entire facility most efficiently.
Utilized professionalism and effective communication when checking in/out guest in order to provide superior customer service and build rapport.
Worked front desk, reservation line, and PBX switchboard.
Processed advanced deposits on 3rd party and prepaid/advanced pay reservations.
Maintained a pleasant appearance of the reception space.

Work history example #2

Medical Assisting Extern

Cedars-Sinai Medical Center

Assisted in the organization and implementation of domestic and international surgical missions
Performed a wide range of phlebotomy procedures including venipuncture, capillary puncture, and special collection procedures.
Performed phone triage directing patient contacts including needs assessments.
Managed incoming calls from patients and physicians regarding scheduled MRI appointments.
Performed supervised phlebotomy and electrocardiography procedures.

Work history example #3

Assistant Front Office Manager

Robert Half International

Ensured adherence to HIPAA policies/procedures.
Prepared market research, developed documentation and delivered PowerPoint presentations for new hired and project managers.
Monitored and updated payroll, schedule and purchasing of inventory, analyzed departmental budget with controller.
Monitored and properly trained employees to the meet Marriott hotel standards.
Developed modified payroll forecasts, budgets, and labor requirements based on occupancy or economic conditions; conducted comprehensive internal analysis.

Work history example #4

Receptionist Secretary

State Farm

Processed estimating and claims paperwork.
Created databases and spreadsheets to improve customer management and reporting accuracy.
Verified vehicle locations and prepared paperwork for non-drive estimating process.
Observed daily operations to identify potential threats.
Sent/Received mail and deliveries(UPS and FedEx).

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

High School Diploma

2009 - 2009

High School Diploma

2013 - 2013

Highlight your assistant front office manager certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

Here are some of the best certifications to have on assistant front office manager resumes:

Medical Assistant
Certified Hospitality and Tourism Management Professional (CHTMP)
Certified Nurse Assistant (CNA)
Certified Manager Certification (CM)
Certified Hotel Administrator (CHA)
Certified Management Accountant (CMA)
Food Safety Manager Certification

Updated March 26, 2025

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