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Assistant front office manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Timothy Edwards,

Dr. Barbara Davis

Assistant front office manager example skills

Below we've compiled a list of the most critical assistant front office manager skills. We ranked the top skills for assistant front office managers based on the percentage of resumes they appeared on. For example, 11.4% of assistant front office manager resumes contained reservations as a skill. Continue reading to find out what skills an assistant front office manager needs to be successful in the workplace.

15 assistant front office manager skills for your resume and career

1. Reservations

Here's how assistant front office managers use reservations:

Developed yield management reports for General Manager and operated as Group/Transient Reservations Manager.
Communicated with wholesale companies regarding all their large number of reservations.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant front office managers use customer service:

Interpreted and coordinated activities of international guests, assuring effective customer service in 375-room hotel with convention center facilities.
Developed added-value customer service programs, which included customer service recognition, longevity awards, and up-sale incentives.

3. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how assistant front office managers use quality standards:

Directed front office operations to produce maximum profitability, control costs and quality standards to ensure total guest satisfaction.
Maintained adherence to all organization compliance and quality standards.

4. Guest Complaints

Here's how assistant front office managers use guest complaints:

Addressed daily guest complaints to ensure customer satisfaction and maintain hotel profitability.
Handled all guest complaints and their immediate resolution in a 124 room/condo hotel resulting in a 95% customer satisfaction rate.

5. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how assistant front office managers use night audit:

Assumed responsibility for large amounts of money and accounting-related reports during night audit.
Generated and reviewed daily billing and book-keeping reports in Night Auditor capacity.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how assistant front office managers use payroll:

Developed modified payroll forecasts, budgets, and labor requirements based on occupancy or economic conditions; conducted comprehensive internal analysis.
Administered payroll as well as accounts payable/receivables, including wholesale and group billing reconciliations.

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7. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how assistant front office managers use pbx:

Manage front office functions of Front Desk, PBX and Bell/Door associates, to sustain courteous and professional guest service levels.
Managed the lobby and front office operations which include front desk, PBX, bell, door staff and concierge.

8. Front Office Operations

Here's how assistant front office managers use front office operations:

Established community awareness programs; overlooked overall daily front office operations of a 1000 room golf resort property.
Assisted the Director in administration and management of all front office operations to insure profitability.

9. Customer Satisfaction

Here's how assistant front office managers use customer satisfaction:

Generated increase in customer satisfaction by interacting with agents to ensure WELCOME process was consistently and accurately followed with each guest.
Represented property management in guest issue resolution and decisions related to Front Office to ensure customer satisfaction.

10. PMS

Here's how assistant front office managers use pms:

Provide guidance in training for new hires on hotel policies, standards and Opera PMS.
Provided training for new and senior team members on hotel system (Opera PMS).

11. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how assistant front office managers use hotel services:

Managed and resolved customer complaints regarding overbooking and hotel services.
Answer inquiries regarding hotel services and registration by answering correspondences and telephone calls.

12. Labor Costs

Labor cost is the total of all financial expenses incurred during the production of a product or in the services rendered by a company. This includes wages paid to workers directly, benefits, health care, meals, training, and payroll taxes involved in the process. It also include indirect expenses on labor which is why it's divided into direct and indirect wages.

Here's how assistant front office managers use labor costs:

Monitored budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
Assisted Front Office Manager with budgeting, forecasting, scheduling, and controlling labor costs for the department.

13. Excellent Guest

Here's how assistant front office managers use excellent guest:

Provide excellent guest service and implement a "five-star" mentality on Front Desk clerks.
Selected Highlights: Provided excellent guest services to ensure customer satisfaction.

14. Quality Service

Here's how assistant front office managers use quality service:

Resolved customer complaints as quickly as possible, with much regard for the feelings of the customer to ensure quality service.
Maintained a high standard of quality service and productivity in a busy environment.

15. Room Inventory

Room inventory refers to the process of identifying the number of rooms available for guests in a hotel or similar establishment. It also aims to identify which rooms are occupied and for how long.

Here's how assistant front office managers use room inventory:

Conducted monthly rooms control department meetings to maintain proper room inventory according to room category availability and housekeeping and/or maintenance projects.
Managed room inventory on a daily basis maximizing occupancy and revenue while maintaining guest service excellence.

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What skills help Assistant Front Office Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on assistant front office manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What type of skills will young assistant front office managers need?

Dr. Barbara Davis

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.

What technical skills for an assistant front office manager stand out to employers?

Keith Hassell

Executive Director of Career & Professional Development, Sacred Heart University

Employers are increasingly looking for applied skillsets and additional certifications to set a candidate apart. Sacred Heart University has recently launched a remote work certification, which houses three modules - focusing on the remote worker, the remote team and the remote leader, providing the tools and resources to comfortably leverage and utilize virtual platforms at various organizations. Additional specialized training, certifications and more are great selling tools pending on the specific area of interest. Certifications are common in areas such as project management, sales, IT/network/software, Google application and more. The candidate needs to think, "What can I do that is beyond my coursework to show I am passionate about my field? How do I make myself stand out?" Certifications is an attainable way to do this.
In addition, soft skills continue to be equally important in today's job market. NACE (the National Association of Colleges and Employers) identified seven core competencies that employers seek from entry level candidates which include critical thinking/problem solving, oral/written communication, teamwork/collaboration, digital technology, leadership, professionalism/work ethic, career management and global/intercultural fluency.

What soft skills should all assistant front office managers possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

Do you want to know more?

List of assistant front office manager skills to add to your resume

The most important skills for an assistant front office manager resume and required skills for an assistant front office manager to have include:

Reservations
Customer Service
Quality Standards
Guest Complaints
Night Audit
Payroll
PBX
Front Office Operations
Customer Satisfaction
PMS
Hotel Services
Labor Costs
Excellent Guest
Quality Service
Room Inventory
Guest Relations
VIP

Exceptional Guest
Cash Handling
Cleanliness
Guest Expectations
Guest Registration
Hotel Guests
Customer Complaints
Guest Rooms
Cash Control
Service Recovery
Hotel Standards
Hotel Operations
Guest Satisfaction
Quality Guest
Front Desk Operations
Guest Issues
Revenue Management

AAA
Hotel Policies
Performance Evaluations
Room Revenue
Marriott
FOM
Staff Training
Guest Accounts
Room Hotel
Hotel Products
Performance Reviews
Hotel Front Desk
Gift Shop
Micros
Guest Satisfaction Scores

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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