Assistant general manager jobs in Bayamn, PR

Manages Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Interviews, trains, supervise, counsels, schedules and evaluate staff. Provide leadership and guidance to Front Office staff ensuring consistent quality service is provided. Encourages a team spirit amongst staff members with leadership and guidance greets guests immediately with a friendly and sincere welcome. Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, reservations and front desk agents in the details of work. Observes performance and encourages improvement Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high quality guest relations Manages desk through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgment. Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members. Handles guest relocations as required. Prepares daily forecast of expected arrivals and departures. Follow-up on Front Office upselling and makes sure that every transaction is in order. Encourage TM to perform Hilton Honors enrollments. Any other tasks assigned by General Manager or Director. Requirements: High School graduate or equivalent. Four (4) years college degree preferred. Able to stand, sit and walk for the entire shift. Full availability

Reports To: Chief Operating Officer Employment Type: Full-Time We are seeking a strategic and dynamic Vice President & General Manager to oversee three premier resorts (2 in Puerto Rico, 1 in Scottsdale). This is an exceptional opportunity for a proven General Manager of a complex property to advance into a multi-property executive leadership role. The ideal candidate will bring deep operational expertise, strong financial acumen, and a track record of delivering excellence in luxury hospitality. Key Responsibilities Provide executive leadership and direct oversight of multiple General Managers Ensure seamless operations across all resorts, maintaining top-tier guest satisfaction and financial performance. Drive strategic alignment with corporate goals, focusing on growth, profitability, and brand positioning. Lead P&L management, budgeting, and forecasting while optimizing revenue streams. Cultivate a high-performance culture, mentoring senior leaders and fostering team engagement. Maintain and elevate luxury brand standards, ensuring world-class guest experiences. Qualifications & Experience Current General Manager of a complex luxury resort; prior multi-property oversight a strong asset. 15+ years of progressive leadership in luxury hospitality. Experience in Mexico or the Caribbean strongly preferred. Spanish proficiency a plus. Proven track record in driving operational and financial performance. Strong emotional intelligence and ability to inspire teams. Experience with luxury brands (e.g., Four Seasons, Ritz-Carlton, etc) preferred. Pre-opening or rebranding experience is advantageous. Why Join Us? Lead a prestigious, multi-property luxury portfolio. Competitive executive compensation with performance incentives. Be part of a growing, innovative hospitality investment and management company.

Our client is currently engaged in a strategic initiative to revitalize and operate a shipyard located Puerto Rico. This facility supports the repair and maintenance of a wide range of vessels including superyachts, mega yachts, and commercial workboats. Key services include hull cleaning, painting, structural repairs, and maintenance of propulsion and auxiliary systems. The General Supervisor will be responsible for managing multiple operational departments-Mechanical, Electrical, Paint, and Metalwork-to ensure all vessel repair and refit activities are delivered to the highest standard. This leadership role is essential to coordinating multidisciplinary teams and maintaining productivity, safety, and quality across all stages of marine maintenance projects. Main Responsibilities: Lead and coordinate daily operations across the shipyard's core departments. Allocate tasks and supervise team workflows to meet timelines and performance expectations. Monitor adherence to safety protocols and ensure all work complies with applicable regulations and quality benchmarks. Collaborate with engineering teams, project management staff, and clients to align technical execution with project goals. Review department schedules, manpower allocation, and material requirements. Perform routine inspections and quality audits to guarantee superior results. Provide guidance and mentorship to staff, promoting skills development and operational excellence. Diagnose and resolve technical challenges during ongoing repair and refit activities. Requirements At least 5 years of experience in the ship repair industry. Demonstrated ability to lead cross-functional teams in a shipyard or marine service environment. Comprehensive knowledge of marine mechanical systems, electrical components, painting procedures, and metal fabrication techniques. Strong analytical and organizational skills. Proficiency in interpreting technical drawings and engineering schematics. Effective communicator with strong interpersonal and team collaboration abilities. Benefits Attractive compensation and benefits package. Opportunities for long-term career growth and skill development within the marine industry.

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. **Responsibilities :** + Manage all Galley staff and oversee operation of all galleys and food outlets + Coordination of all food offering including group offerings and special requests + Oversee proper preparation of special dietary meals and food allergies for Guests and Crew + Monitor all Culinary standards, inventory and cost control + Complete random food and menu audits + Maintains close relationship with shore side F&B management team + Ensure Disney Cruise Line and USPH Sanitation requirements are met in all galleys and food store rooms + Responsible for setting Departmental goals + Maintain Operating Guidelines and OJT material for areas of responsibility and revise as necessary + Ensure facilities and equipment are maintained and in good working order + Inventory control (par levels turnover and replenishment) + Monitoring/Implementation of garbage separation and disposal procedures + Monitor handling, maintenance, and reordering of operating equipment + See that hazardous materials are used and stored properly in operations under their control, including regular inventory and availability of MSDS + Facilitate department meetings + Provide leadership for all direct reports; Responsibilities include, but are not limited to: + Managing personnel files + Review and approve all renewal contracts before distribution + Conducting performance reviews, including discipline as needed + Ensuring Project Onboard compliance + Monitoring STAR, while making necessary corrections + Onboard training, new hire and ongoing + Succession planning + Crew recognition and communication **Basic Qualifications :** + Minimum five years experience in high volume galley/F&B operation + Certified Executive Chef or equivalent degree in Culinary Arts + College education or equivalent industry experience preferred + Ship experience preferred + Excellent working knowledge of food and beverage products, services, and equipment + Demonstrated ability to calculate cost potentials/projections and understands the impact on budget + Technical and functional understanding of the ship based food and beverage operation + Excellent verbal and written communication skills + Strong interpersonal communication skills + Proficient in Microsoft Office and Outlook **Additional Information :** This is a **SHIPBOARD** role. You must: + Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel + Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan + Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control + If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations Your Responsibilities: + Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this) + Complete a pre-employment medical + Obtain a criminal background check + Bring approved work shoes ** _Disney Cruise Line_ is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination. **Job ID:** 1250075BR **Location:** United States **Job Posting Company:** "Disney Cruise Line" The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Our associates celebrate lives. We celebrate our associates. Manage the daily operations of a single Cemetery location and a single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. JOB RESPONSIBILITIES Financial Management Work with local and Market Leadership to develop an annual business plan and budget, as well as financial, production, and revenue goals Accountable for monitoring and achieving annual financial goals Approve expenditures and invoices, including overtime Operations Manage the daily activities, ensuring on-time services Assure the location's operating practices comply with applicable federal and state regulations and Company policies Establish location goals and priorities Effectively present and communicate Company and Market strategies, values, and goals to staff Manage frontline supervisor's responsibilities, expectations, and accountabilities Collaborate with local Management for resource sharing, ideas, and business or operational enhancements Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements Ensure the maintenance of buildings, facilities, and grounds is clean, manicured, and in working order, budgeting appropriately for repairs, including equipment and furniture People Development Develop a strong, trusting, and reliable team Understand team members' career aspirations and provide assignments to develop skills and or close gaps Monitor training and licensing requirements, ensuring staff are re-trained/licensed before expiration Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans, and terminations Collaborate with Human Resources and Market Leadership for recruiting and retention Other Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company Develop and or implement plans to improve the customer satisfaction index and online community reviews MINIMUM REQUIREMENTS Education High school diploma or equivalent Technical schooling diploma or Mortuary Science preferred Experience Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities Minimum (2) years of experience managing people or projects Budgeting and expense control experience strongly preferred Knowledge, Skills, and Abilities Ability to work evenings and weekends Financial and business acumen Proficient in the MS Office suite Excellent customer service skills Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers Postal Code: 00984Category (Portal Searching): OperationsJob Location: US-PR - Carolina

Stocking, backroom, and receiving associates work to ensure customers can find all the items they have on their shopping list. Depending on the shift you work, your job could include moving inventory in the backroom, unloading trucks, or helping customers while stocking shelves. From unloading trucks in the summer to filling ice cream in the freezer, this fast-paced job can be physically demanding. It's like being paid to go the gym!At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ************************************ Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. * The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Guest Service/Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Guest Service team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary EOE/AA/Disabled/Veterans What are we looking for? Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Front Office within the hotel/leisure/retail sector High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun “Latino Chic” lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together! Key Responsibilities Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards, and procedures. Operates all department equipment as necessary and reports malfunction. Supervises staffing levels to verify that guest service, operational needs, and financial objective are met. Develops specific goals and plans to prioritize, organize, and accomplish work. Monitors and maintains the productivity level of employees. Verifies that all team members/supervisors understand the brand specific philosophy. Maintains the operating budget and verifies that standards and legal obligations are followed. Assists supervisors in understanding team members' ever changing needs and expectations, and how to exceed them. Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendations for improvements. Establishes and maintains open, collaborative relationships with employees. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service. Stays readily available/ approachable for all team members. Demonstrates knowledge of the brand specific service culture. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers daily. Takes proactive approaches when dealing with guest and employees concerns. Reviews comment cards and guest satisfaction results with employees. Responds in a timely manner to customer service department requests. Negotiate contracts and manage vendor relationships to optimize cost and quality. Recruit, hire, and train F&B staff, including servers, bartenders, and support personnel. Provide ongoing coaching and performance feedback to ensure service excellence. Analyze sales trends and identify opportunities for revenue growth and cost savings. Ensure compliance with food safety regulations and health code standards. Encourages and builds mutual trust, respect, and cooperation among team members. Qualifications Hospitality oriented Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred). Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports. Proven experience in food and beverage management, with a minimum of 4 years in a supervisory role. Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team. Excellent communication and problem-solving abilities. Knowledge of industry trends, culinary techniques, and beverage trends. Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems. Ability to work flexible hours, including evenings, weekends, and holidays. Fully bilingual (Spanish and English) Benefits 401(k) 401(k) Matching Health Insurance Vision Insurance Dental Insurance Life Insurance Paid Holidays Employee Discount The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The **Central Operations Manager** is responsible for managing escalations within a specific region. They will act as a subject matter expert and will own resolving problem cars from start to finish. They will drive out of service improvements by solving complex fleet and maintenance issues that the field team is unable to solve quickly. They will be a resource for the field team to escalate to when they have problem vehicles that need a dedicated resource to solve. Additionally, they will proactively seek problem cars and create escalations which will ultimately allow the field team to focus on more tactical solves. **Wage** : $70,000 annually This position is remote. **A Day in the Life:** The Central Operations Manager will monitor the escalation queue for their assigned region. They will own the process of identifying and resolving bottlenecks for fleet and maintenance related no-rev vehicles by taking on the burden of troubleshooting and resolving the more time consuming escalations from the field fleet and maintenance teams. They will be held accountable for reducing idle days by working the most complex or aged vehicles that are not generating revenue. They will also work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO. They will report into the Sr Director of Fleet. **What You'll Do:** + Own Central Ops (CO) Escalation process for assigned region + Reduce field workload for complex fleet and maintenance issues + Own escalations from start to finish and work to expedite resolution through subject expertise. + Call dealerships and establish / take actions on next steps for problem vended vehicles + Analyze learnings from CO process to improve workflow and create efficiencies to reduce dwell time + Identify bottlenecks which drive high no-rev days and work to remove/resolve + Work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO + Measure vendor performance and hold accountable for SLAs + Track and report KPIs related to CO escalation resolution **What We're Looking For:** + 3 years' experience in fleet or maintenance operations + Bachelor's in Business Management, Supply Chain, or like field required + Moderate proficiency in [Maintenance and fleet operations workflow, Supplier Negotiations, Vendor management] + Ability to collaborate with internal and external stakeholders across multiple functions and locations + Ability to influence + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Results driven, ability to make decisions and help solve problems + Ability to collaborate with a diverse, high-performing, results-oriented, and highly-engaged team. + Ability to drive process and organizational change. + Ability to motivate teams and keep a positive attitude in a fast-paced environment. + Ability to work under minimal supervision with a goal-oriented mindset. + Ability to see the big picture and leverage critical thinking and decision-making skills. + Excellent organization, time management, delegation, and prioritization skills. + Courageous leadership and accountability. **What You'll Get:** + Up to 40% off the base rate of any standard Hertz rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Job Description … We are a working-class organization, rooted at a family's kitchen table where the only star is the food and the music is laughter and stories. We embrace loyalty, gratitude, excellence and community, sharing these values in our restaurants every day. We like to have fun. We aim to make our guests smile. Our chef-inspired menu offers delicious burgers and so much more. As we grow, our leaders will be the driving force to our continued success. Be a part of a unique and growing company. Job Summary: The Assistant General Manager (AGM) is responsible for supporting the General Manager (GM) in all aspects of restaurant operations to ensure a high standard of customer service, efficient and profitable business performance, and a positive work environment for all employees. The AGM will oversee daily operations, manage staff, and ensure compliance with health and safety regulations. Key Responsibilities Operational Management: Supports the GM in efficient and effective restaurant operations on a day-to-day basis. Assists and complies with all aspects of inventory, purchasing, receiving, and storage of Company specified products. Ensure high standards of food quality and service. Ensures buildings, equipment, furniture, and fixtures are in good repair, clean, and regularly maintained. Upholds restaurant mission, vision, philosophy, and core values through behavior and action. In the absence of the GM, the AGM is responsible for managing and directing all aspects required within the restaurant. Financial Management: Assists in managing the restaurant's labor, cost of goods, and overall budget. Making the required adjustments to labor & schedules on a shift-to-shift basis without compromising the Guest experience. Monitor financial performance, including sales, expenses, and profitability. Assists with the inventory, purchasing, receiving, and storage of Company specified products. Assists in providing an ability to drive sales through community engagement - become a presence in the community. Prepare regular reports on financial performance for the Operations Leadership Team and Restaurant Support Center. Staff Management: Clearly and consistently communicate all restaurant policies and procedures and hold team members accountable for compliance. Helps recruit, hire, train, and supervise staff, including servers, bartenders, cooks, and other front-of-house (FOH) and back-of-house (BOH) employees. The restaurant's secondary point of contact for staff selection, training, development, and motivating team members for operational excellence. A brand ambassador for maintaining a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards. Works with the GM to appropriately schedule FOH and BOH employees to ensure adequate coverage and labor budget is met. Ongoing coaching/mentoring of employees to reinforce positive behaviors and provide feedback on development opportunities. Maintains a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards. Set the standard for the restaurant through leadership by example. Ensures a safe and harassment-free environment for all Team Members and Managers. Resolve staff conflicts and handle disciplinary actions as needed. Customer Service: Ensure exceptional customer service and address guest complaints or concerns. Monitors guest feedback and supports the GM to implement improvements based on feedback (Yelp reviews, Open Table reviews, Guest emails, etc.). Maintain a positive and welcoming atmosphere for guests. Marketing and Promotion: Work with the GM and Marketing Team to develop and implement marketing strategies to attract and retain guests. Execute companywide promotional events and special offers. Compliance and Regulations: Ensure compliance with all local, state, and federal regulations, including labor laws and health codes. Upholds restaurant safety, sanitation, and security standards, including handling chemicals safely. Implement and enforce company policies and procedures. Ensures building, equipment, furniture, and fixtures are properly repaired, cleaned, and maintained regularly. Requirements & Prior Experience: Minimum of years of full-service restaurant experience and experience in a leadership capacity (i.e., trainer, shift leader, kitchen manager, restaurant manager, etc.) in a high-volume full-service restaurant concept. Fully bilingual (Spanish & English) Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off. Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. Excellent leadership and motivational skills. Excellent interpersonal/listening/communication skills. Excellent problem resolution/guest recovery skills. Attention to detail and analytical skills. Experienced and proficient in using basic computer technology (i.e., POS systems, Microsoft Office programs, etc.). Must be TIPs-certified or willing to complete certification upon hire to ensure responsible alcohol service. Strong commitment to serving others in the community. Acts with integrity and treats others with respect. ServSafe certified. Equal Opportunity Employer

Responsible for the safe and smooth functioning of a facility such as a shopping mall, a cluster of a companys office buildings, a hotel, an educational institution, a convention center, or a resort, by supervising its maintenance and by regular evaluation of its condition. Facilities Manager Job Duties Keeping an area clean, safe, and in good working condition and having good supervisory skills. Responsibilities usually include: 1) Using CMMS and schedule for cleaning and maintenance of the facility. 2) Evaluate the condition of equipment or systems such as air conditioning, generators, elevators, fire pump, etc. on a regular basis. 3) Ensuring adequate lighting in all areas. 4) Make sure the buildings are safe, in accordance with applicable regulations, and that no fire or other hazards exist. 5) Maintaining precise records of the working condition of the facilitys equipment. 6) Directing responsibilities to other staff members and evaluating their performance. 7) Preparing and conducting safety training programs. 8) Implementing new technology into processes if required. 9) Suggesting and discussing areas for improvement with management. 10) Sometimes participating in interior decorative plans, such as choosing the type of carpet or glass, keeping in mind the type of maintenance that will be required for them. 11) Establishing and overseeing recycling operations where required. 12) Making building Facilities Manager Knowledge and Skills 1) Good organizational and planning skills to ensure that all areas are taken care of in a disciplined, periodic manner. 2) Knowledge of HVAC (Heating, Ventilation, and Air Conditioning), Occupational Safety and Health Administration (OSHA), Plumbing, Masonry, and in some cases Environmental Protection Agency (EPA) principles and guidelines. 3) A keen attention to detail, especially the ability to quickly spot threats to safety.

General Manager DEPARTMENT: Administration REPORTS TO: Regional Manager/Regional Vice President/Senior Vice President FLSA STATUS: Salaried, Exempt LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues. Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! COLISEO DE PUERTO RICO The Coliseo de Puerto Rico is the largest and most prominent indoor arena in Puerto Rico and the Caribbean. Located in San Juan's Hato Rey district and managed by Legends | ASM Global, the venue hosts world-class concerts, sporting events, and cultural programming, with a seating capacity of up to 18,500 and cutting-edge production capabilities. Since opening in 2004, it has welcomed over ten million attendees and ranked among the top-grossing arenas globally. Named in honor of beloved Puerto Rican entertainer José Miguel Agrelot, the Coliseum serves as a powerful economic and cultural driver for the island, drawing international acts and audiences while reinforcing Puerto Rico's status as a premier destination for live entertainment. PUERTO RICO CONVENTION CENTER The Puerto Rico Convention Center, located in the Isla Grande district of San Juan, is the largest and most advanced convention facility in the Caribbean. Managed by Legends | ASM Global, the PRCC spans over 600,000 square feet and features a 152,700-square-foot exhibition hall, a 39,500-square-foot ballroom, and numerous meeting spaces equipped with state-of-the-art technology. Since opening in 2005, the PRCC has hosted a wide range of high-profile conferences, trade shows, and public events, playing a key role in driving business tourism and economic growth for the island. Designed to reflect Puerto Rico's coastal beauty with its signature wave-inspired architecture, the PRCC anchors a vibrant district that includes the Sheraton Hotel and Distrito T-Mobile, making it a premier destination for both business and leisure events in the region. THE ROLE This individual will be responsible for the overall management, promotion, and operation of both the Coliseo de Puerto Rico and the Puerto Rico Convention Center. Oversight will include all facets of venue operations such as booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking, and guest services. The role requires a strategic and collaborative leader who can drive business growth, enhance client, and guest experiences, and ensure operational excellence across both high-profile venues, while aligning with Legends | ASM Global's standards and the broader goals of Puerto Rico's tourism and entertainment sectors. Essential Duties and Responsibilities * Provides for control of the day-to-day operations, assuring the coordination of plans, programs, and events. * Negotiates and provides final approval on all lease agreements with vendors, contracts and agreements with event organizers, hosts, managers, and agents. * Establishes and maintains effective working relationships with all pertinent parties to encourage continual and regular use of the facilities. * Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed. * Develops and implements facility goals in accordance with the management contract, the Client's objectives, corporate policy, and good business practice. * Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facilities. * Assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for attendance and/or revenue. * Directs the development, administration and execution of all financial and operating reports including capital expenses, operating revenue, expense budgets, etc. * Maintains compliance with local, territorial, and federal regulations, including labor laws, permitting, safety, and accessibility standards specific to Puerto Rico. * Ensures effective communication and community engagement in both Spanish and English to foster positive relationships with local stakeholders, vendors, and guests. * Other duties as assigned. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with all Legends | ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE * A bachelor's degree (BA) from a four-year accredited college or university with major course work in business or public administration or the equivalent combination of education and experience is required. * A well-established leader and professional with a minimum of 7-10 years of industry experience in a senior management level position within an Arena, Convention Center, or Stadium. SKILL AND ABILITIES * Must be able to perform effectively under significant pressure typically associated with meeting the demands and timetables of our industry. * Strong understanding of local, regional, and federal regulations applicable to Puerto Rico. * Incumbent must demonstrate business acumen with a client/customer service focus. * Demonstrated ability to build and maintain relationships with government entities, community organizations, clients, and internal teams. * Excellent problem-solving, communication, and organizational skills. * Fluency in both Spanish and English is required. COMPENSATION Competitive salary commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site - Coliseo de Puerto Rico & Puerto Rico Convention Center. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Product Operations Manager San Juan, PR ABOUT US At Triple S, we are committed to provide meaningful job experiences for Valuable People (Gente Valiosa). We encourage an environment of very high ethical standards, always excelling in service, collaboration among the company, agility to deliver timely, and embracing accountability for results. When you join Triple S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses. Let's build healthier communities together, join now! ABOUT THE ROLE Plays a critical role in supporting Product Development by operationalizing product strategy and leading the management of new and existing products through the operational process to ensure alignment with leadership goals. Ensures products meet development targets in day-to-day operations and support financial goals. Involves analyzing data, defining processes, and documenting product requirements to inform product rollouts and changes in the sales and renewals process. Responsible for conducting operational capacity proof of concepts alongside Product Implementation Unit, during the conceptualization phase of new initiatives, collaborating with Product Development to ensure that operational feasibility and capacity are considered from the beginning. Implements alongside Coordinate with internal stakeholders, including marketing, sales, account management, customer service, VMO, and core system configuration and management teams. Develops team knowledge and expertise to fulfill product operations objectives by managing day-to-day performance oversight and team performance in matrix environments. WHAT YOU'LL DO Product Management - Responsible for operational performance, ensuring all work is completed on time with desired service level agreements. Define requirements in the design table to collaborate with product management platforms (internal and external) for capturing, cataloging, and maintaining all necessary requirements. * Develops in-depth knowledge and continuously refreshes awareness of health-market product segment designs, operational capacities, innovations, and emerging trends in operational areas. * Leads, supports, or participates in the execution/change management of product administration communications for internal and external audiences. * Develop and maintain cross-functional business partner relationships to support the operational excellence of product performance. * Identifies gaps and opportunities to leverage current Product Management knowledge to support increasing enterprise knowledge of the Product process to support compliance and customer experience. * Data-driven analysis and prioritization of complex tradeoffs. * Define relevant SOPs related to product management to various stakeholders and reviews as needed Operational Strategy - Responsible for administering the product implementation path, ensuring quality and optimal delivery to clients. Collaborate in conceptual designs, providing technical input on tactical executions to support the desired service level agreement to internal and external clients. Support in ROI initiatives to measure cost-benefit analysis and testing/piloting, as appropriate, for defined concepts. * Provide expertise on product input on complex systems, catalog administration rules, and business decisions for historical references and audit processes. * Manage relationships and work successfully across technology and business stakeholders, including peer-level through executive-level. * Define, adjust, and monitor cross-functional development processes and identify constraints to develop vision and design of optimal business processes successfully. * Identify and leverage data to recommend the highest-value projects to pursue. Product Deployment - Leads a team responsible for reproducing product materials and reviewing configuration requirements for all lines of business to ensure successful product deployment with internal and external teams. Maintains each product's administrative documentation to ensure it is auditable and serves as a historical reference. * Supports Sales, Account Management, Customer Service, Clinical Operations, and Network in providing product training and product materials needed for clients. * Define relevant SOPs related to product deployment to various stakeholders and reviews as needed. * Acts as Product SME and point-of-contact for Enterprise for product administration inquiries. Administrative: * Develop and manage team talent, work plan completion, and cohesive delegation. * Identify system requirements and useful tools to improve turnaround time * Develop and maintain team SOPs for each process. WHAT YOU'LL BRING Master's degree preferred or bachelor's degree, with (5) years in product development, marketing, business improvement, customer service, configuration, claims management, risk management, and preferably from the healthcare industry. Must have at least (3) years of supervisory experience. It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company. Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans". Employer with E-Verify to verify the eligibility of employment of all the new employees. We encourage Veterans and Disabled to Apply

This opportunity is contingent on contract award. **Port Operations Manager** + Overseeing all port operations including loading and unloading of cargo, vessel traffic, and storage operations + Ensuring that all operations comply with safety and environmental regulations + Managing port personnel, including hiring, training, and performance evaluations **QUALIFICATIONS** + US Citizenship + Secret Security Clearance + Minimum of 72 months Harbor Operations experience. This opportunity is located on the island of Diego Garcia. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. This position serves as a key role on the leadership team and assists in establishing and delivering on the global organizational strategic plans for the partnership with clients. This position provides direction, leadership and management of staffing/direct reports. This position is responsible for planning, leading, organizing and executing operations in order to provide for quality customer services and high customer satisfaction, financial profitability, and a trained and satisfied workforce. **You will:** + Leadership Responsibilities + Oversee regional staff and day-to-day operations of identified locations and work to standardize operations with all cross functional teams and departments, internal and external to Datavant. + Escalates customer issues/concerns/problems in a pro-active and timely manner + Demonstrates a solid understanding of the meaningful financial metrics driving the Company business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards and utilizes this information to manage his/her operations + Will have a comprehensive understanding of workflow and how to optimally use Company technology at all assigned field locations. + Will have a comprehensive understanding of all new product lines and will be responsible for ensuring that staff are trained on all new products + Recruits and hires competent, qualified staff commensurate with defined job responsibilities. + Ensures that staff is oriented, timely trained and the competence of staff is assessed annually + Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes. + Ensure that deadlines are met and respond to emails, phone messages, and other requests for information timely. + Administers payroll bi-weekly. + Conducts accurate, meaningful & timely performance management reviews and appraisals with progressive disciplinary actions carried out all fairly and consistently, according to policies, procedures and laws/regulations. + Troubleshoot equipment issues enlisting Help Desk to resolve all escalated matters. + Adheres to Code of Conduct policy + Confidentiality + Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records. + Customer Service Skills + Meet with Directors, Administrators, or COO's to discuss service issues/opportunities and resolve complaints timely + Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management. + Customer Retention and Satisfaction. + Organize and conduct Monthly and Quarterly Business Reviews with customer per region. + Ensure monthly staff meetings, daily huddles are maintained per site. + Responsible to assist Director of Operations with day to day responsibilities as assigned. + Performs all other duties as assigned. **What you will bring to the table:** + A High School Diploma or GED, + Must be 18 years of age or older + Must have valid driver's license + Driving record and Proof of Insurance that is acceptable per company's driver policy + Demonstrated ability to lead people and achieve defined results + Exceptional organizational and multi-tasking skills to manage competing priorities + Proven track record for problem analysis and resolution at both a strategic and functional + level + Excellent written, oral and interpersonal communication skills + Ability to Telecommute per HR requirements + Proficient skillset with Microsoft Office suite and ability to learn new technology software + platforms + Ability to travel as needed/ required for the position **Bonus points if:** + Four-year degree in business or related field + RHIT or RHIA certification + 2 years of ROI or Operational Management experience in related field + Knowledge of ROI and HIM Services + Typing skills (50 wpm) We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $57,000-$60,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

THE GENERAL MANAGER: inspires and fosters accountability to drive success in the role while upholding our Culture of FUN! They provide strong leadership, supervision, and guidance on strategic initiatives and operational standards to enhance business outcomes. What we are looking for! Proven track record of successfully managing operations and meeting financial goals Strong ability to lead, motivate, and develop a diverse team, fostering a positive work environment Solid understanding of financial reports, budgeting, and forecasting Experience with cost control, inventory management, and profitability analysis Exceptional skills in delivering high-quality customer service and resolving issues effectively You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks Excellent verbal and written communication skills for interacting with staff, customers, and vendors Familiarity with health and safety regulations, as well as labor laws related to the restaurant industry Requirements: 21+ years of age 5+ years of Restaurant/Hospitality Experience Proficient in managing the cost of goods sold and labor Strong business acumen Ability to lead a team to create a memorable guest experience The ability to work weekends, nights and holidays Not afraid to work in a fast-paced, noisy environment with distracting conditions. What will you be doing daily? Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets Oversee all operational aspects, including entertainment, food, beverages, equipment, and property, to support the achievement of financial objectives and company initiatives Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience Deliver an unparalleled guest experience through the best combination of food, drinks, and games Maintain a safe and secure environment for all guests and staff Continuously improves operational execution through attention to detail and adherence to operating standards and procedures PERKS! Competitive salary Quarterly bonus program Health, Dental, Vision, Long & Short-term Disability Employee Assistance Program Buster's Legacy Fund (Supports team members during difficult times) 401K matching plan FREE food FREE gameplay Large leadership team = multiple managers per shift FUN work environment Grow your career! Two FUN brands (Dave & Buster's and Main Event Entertainment) under one roof = Double the growth opportunities Dave & Buster's Inc./Main Event Entertainment is an Equal Opportunity Employer Salary Range: 73045.54 - 85935.99 We are an equal opportunity employer and participate in E-Verify in states where required.

Job Description The Commercial Operations Manager role be responsible for providing strategic insight to both the field force and the sales leadership team specific to the business KPI's, incentive compensation, Sales Force Effectiveness dashboards, field force targeting and management reporting. This role will lead the internal sales support representatives, driving the collaborative alignments among multiple teams, including sales, marketing and operations for Alivia's Specialty and Infusion. This role will partner with Sales Managers to enable commercial department efficiency, productivity and reporting/analytical capabilities to react quickly to changing customer dynamics and make profitable business decisions. The Commercial Operations Manager applies technical knowledge to solve problems, receives assignments in the form of objectives and determines approach, resources, schedules, and goals. The Sales Manager consistently review performance metrics and promptly identify and address emerging trends, opportunities and issues through specific actions plans by territory and line of business. Responsibilities include but are not limited to: Lead Sales Support, and Operations team members in supporting and reducing the administrative burden on the sales force. Craft and present compelling, strategic recommendations for sales team performance to drive new business growth. Drive the creation and implementation of a comprehensive system of dynamic and efficient tools for reporting and analyzing data. Working collaboratively to establish processes that drive continuous improvement and revenue growth. Engage in collaborative dialog with Sales Managers, Operations Managers, Marketing and Finance to create profitable commercial strategies, initiatives, and processes. Analyze performance metrics and sales tool usage reports to identify sales team training needs. Collaborate with our learning and development team to develop strategies to meet these needs. Build strong relationships within a network of colleagues on all levels and ensure effective linkages with all stakeholders. Supports and contributes to a sales Operations vision and strategy aligned with business needs. Works with colleagues to build the infrastructure and capabilities that enable the sales organization to achieve sustainable success. Develop an accessible library of sales processes and programs for quick reference by the organization, using existing technologies as appropriate. Build productive long-term customer relationships with external decision makers. Participate in sales and marketing activities with key customers and/or professional associations. Evaluate and promotes training and continuous education for Commercial Team To monitor customer satisfaction and service levels to ensure that standards are being met Candidate Experience: 5years ofprevioussupervisory experience isrequired. Prior experience working in Specialty Pharmacy,Home Infusionorpharmaceuticalsalesisrequired. Demonstratedtrack recordof meeting/exceedinggoals. Demonstrated capability with coaching and developing personnel. Previous experience with coordinating and leading projects ***EEOC F/M/V/D***

Compensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Overview The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management.

The Guest Services Manager oversees all aspects of the guest experience, ensuring exceptional service from check-in to check-out while managing guest service operations, including bell services, concierge, and PBX. This role also requires close coordination with events and sales teams to deliver seamless experiences for both individual guests and large groups. The Guest Services Manager is responsible for leading a team to maintain high service standards, resolve guest concerns, and support the resort's overall objectives. Education & Experience • Experience: Minimum of 3-5 years in a managerial role in guest services, preferably in a resort or convention hotel setting. • Skills: Strong leadership, communication, and organizational skills; proven ability to handle guest complaints and deliver service recovery; experience managing group and convention-related logistics. • Knowledge: Proficiency in property management systems (PMS), guest service technologies, and event management platforms. • Education: Bachelor's degree in Hospitality Management or related field preferred, or equivalent experience. Physical Requirements • Must be able to work flexible hours, including nights, weekends, and holidays. • Ability to work in a fast-paced environment and manage high-stress situations, particularly during peak periods and large events.