Field Service Manager - Quick Service Restaurants
Assistant general manager job in Bayamn, PR
Ecolab believes that hygiene is health, and that health, in turn, is the key to more profitability and sustainability. To come up with the right hygiene solutions, we build solid relationships with our customers, offering them continuous support. Not only do we offer a broad range of products for specific purposes, but we also give advice that's fully tailored to each situation and every step in the chain. With your career here, you'll have the opportunity to learn and grow, shape your future, make an impact, and quickly see the importance of your work. You will join a company with worldwide reach, a clear purpose and ambitious growth plans.
We are currently seeking a Field Service Manager to work in our Quick Service Restaurants Business Unit. After the training on our products and solutions and the market for our Division, you will provide services and solutions for customers' cleaning and sanitation needs. You will be responsible for achieving sales and expense targets for the assigned territory. Also, you will provide service calls and customer training in the field and be the main first contact person for our clients on store level in your assigned territory. In addition, you will solve technical issues related to our products, and sales our products on store level.
What's in it For You:
* The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
* The ability to make an impact and shape your career with a company that is passionate about growth
* The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
What You Will Do:
* Conduct food safety, brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness
* Provide food safety and brand standards education and training to customers
* Perform activities that create a high level of customer satisfaction including the provision of accurate reports and effective customer communication and relationships
* Proactively looks for sales opportunities at store or franchise level
* Partner with Ecolab Account Management teams to solve customer issues and assist in program development
* Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices
* Complete food safety observations based on the customer's required visit frequency (monthly or quarterly) and evaluate each department for improved operations
* Maintain dispensing equipment in excellent working conditions and install equipment as necessary
* Meet with store management to provide feedback and findings after the store survey is completed and make recommendations for improvement
* Complete required paperwork including the proper update of customer contact records and the territory management system
* Plan and execute an efficient daily route to maximize effectiveness and productivity
Minimum Qualifications:
* College degree. Preferably graduate level (technical degree)
* 2 years' experience working in a food service, hospitality or grocery environment
* Hold valid driver's license and acceptable Motor Vehicle Record
* Office tools basic skills
* Fluent Spanish, English
* Excellent interpersonal and communication (written and verbal) skills
* Ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy
Preferred Qualifications:
* Extensive experience in food protection/food safety preferred
* Excellent planning & organizational skills
* Strong relationship management capability with outstanding consulting skills
* Proven ability to deliver results & possess a strong competitive desire to become a top performer
* Mechanical skills with experience in mechanical installation and repair preferred
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
Auto-ApplyGroup Manager, Residential Installation Operations, GM Energy
Assistant general manager job in San Juan, PR
**GM Energy** is building a best-in-class installation ecosystem to support the next generation of home energy products. As the Group Manager, Home Product Installation & Interconnection, you will define and execute the strategic approach for how GM Energy delivers residential installations across a diverse national network of certified installers, turnkey providers, and customer-selected electricians.
In this role, you will shape the operational model that enables speed, quality, and customer confidence, from installer onboarding and market enablement to in-flight performance, compliance, and long-term network health. You will work across GM Policy, Energy Sales, Business Development, Product Development, and Customer Care to eliminate friction points, reduce barriers to EV adoption, and ensure GM customers experience a level of service and support unlike anything in the market.
This position is a unique opportunity to architect the systems, standards, and partnerships that will scale GM Energy's residential installation footprint nationwide - reshaping the way customers interact with energy at home, in their vehicles, and across the grid.
**Why Join GM Energy?**
This is an opportunity to shape the future of energy solutions and customer experience at GM. You will lead a team that directly impacts operational efficiency, installer success, and customer satisfaction and market development in a rapidly growing sector.
**Responsibilities:**
**Team Leadership & People Development**
+ Lead and develop a team responsible for installer onboarding, enablement, compliance, and continuous improvement.
+ Set clear goals, measure performance, and create accountability across multiple workstreams.
+ Foster a culture of transparency, collaboration, and innovation.
**Installer Onboarding**
+ Oversee certification, quality verification, and performance benchmarking for new installers.
+ Ensure adherence to GM Energy standards for speed, craftsmanship, and customer satisfaction.
+ Maintain onboarding SOPs and quality metrics to ensure consistency and scalability.
**Installer Enablement**
+ Identify priority markets, AHJs, MSAs, and utility partners to accelerate installer readiness.
+ Partner with internal teams to streamline application and permit packets, escalation pathways, and utility engagement.
+ Manage installer resources within Salesforce Experience Cloud and improve support workflows to reduce call center volume.
**Installer Compliance & Performance Management**
+ Monitor installer SLAs, cycle times, CSAT, and adherence to contractual requirements.
+ Drive timely resolution of escalations across active installs and pipeline jobs.
+ Maintain network health dashboards, lead monthly MORs and QBRs, and partner with purchasing on compliance.
**Continuous Network Improvement**
+ Identify systemic issues through data trends across onboarding, performance, compliance, and customer feedback.
+ Design and deliver training, education, and compliance programs for internal and external partners.
+ Drive initiatives that improve installer engagement, reduce cancellations, and enhance customer decision-making tools.
**Required Skills & Competencies**
+ Leadership excellence, including people development, delegation, and team accountability.
+ Technical fluency in electrical systems, home energy installations, interconnection requirements, EVSE, solar, and energy storage.
+ Knowledge of AHJ permitting, utility interconnection, and applicable safety codes.
+ Strong analytical abilities with experience identifying trends and implementing operational improvements.
+ Effective communicator able to translate technical concepts for diverse audiences including electricians, utilities, policy partners, and executives.
+ Ability to manage multiple priorities in a fast-paced environment.
**QUALIFICATIONS**
+ Bachelor's degree in Electrical Engineering, Construction Management, or related field preferred.
+ 7+ years of experience in energy, distributed energy resources, electrical installation, or related industries, with 3+ years in a leadership or indirect leadership role.
+ Experience managing installer or subcontractor networks, compliance programs, and customer experience initiatives.
+ Ability to work in Salesforce, Excel, and data visualization tools; capable of defining KPIs, SLAs, and reporting standards.
+ Understanding of revenue models for energy products, installation services, O&M, and grid or third-party ownership programs
**Compensation:**
**The expected base compensation for this role is:** **$149,500 - $229,100** **. Actual base compensation within the identified range will vary based on factors relevant to the position.**
**Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.**
**Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.**
**\#LI-HM1**
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Benefits Overview**
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (************************************************************* .
**Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (********************************************* .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company (**************************************************
**Our Culture**
**How we hire (************************************************
Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations (********************************************
We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) (*********************************************** . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Guest Services Manager - Front Office
Assistant general manager job in San Juan, PR
Manages Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Interviews, trains, supervise, counsels, schedules and evaluate staff. Provide leadership and guidance to Front Office staff ensuring consistent quality service is provided.
Encourages a team spirit amongst staff members with leadership and guidance greets guests immediately with a friendly and sincere welcome.
Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, reservations and front desk agents in the details of work. Observes performance and encourages improvement
Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high quality guest relations
Manages desk through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgment.
Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.
Handles guest relocations as required.
Prepares daily forecast of expected arrivals and departures.
Follow-up on Front Office upselling and makes sure that every transaction is in order.
Encourage TM to perform Hilton Honors enrollments.
Any other tasks assigned by General Manager or Director.
Requirements:
High School graduate or equivalent. Four (4) years college degree preferred.
Able to stand, sit and walk for the entire shift.
Full availability
Auto-ApplyVice President & General Manager
Assistant general manager job in San Juan, PR
Reports To: Chief Operating Officer Employment Type: Full-Time
We are seeking a strategic and dynamic Vice President & General Manager to oversee three premier resorts (2 in Puerto Rico, 1 in Scottsdale). This is an exceptional opportunity for a proven General Manager of a complex property to advance into a multi-property executive leadership role. The ideal candidate will bring deep operational expertise, strong financial acumen, and a track record of delivering excellence in luxury hospitality.
Key Responsibilities
Provide executive leadership and direct oversight of multiple General Managers
Ensure seamless operations across all resorts, maintaining top-tier guest satisfaction and financial performance.
Drive strategic alignment with corporate goals, focusing on growth, profitability, and brand positioning.
Lead P&L management, budgeting, and forecasting while optimizing revenue streams.
Cultivate a high-performance culture, mentoring senior leaders and fostering team engagement.
Maintain and elevate luxury brand standards, ensuring world-class guest experiences.
Qualifications & Experience
Current General Manager of a complex luxury resort; prior multi-property oversight a strong asset.
15+ years of progressive leadership in luxury hospitality.
Experience in Mexico or the Caribbean strongly preferred.
Spanish proficiency a plus.
Proven track record in driving operational and financial performance.
Strong emotional intelligence and ability to inspire teams.
Experience with luxury brands (e.g., Four Seasons, Ritz-Carlton, etc) preferred.
Pre-opening or rebranding experience is advantageous.
Why Join Us?
Lead a prestigious, multi-property luxury portfolio.
Competitive executive compensation with performance incentives.
Be part of a growing, innovative hospitality investment and management company.
General Supervisor (Shipyard Operations / Refit / Repair / Superyachts / Workboats) - Puerto Rico
Assistant general manager job in San Juan, PR
Our client is currently engaged in a strategic initiative to revitalize and operate a shipyard located Puerto Rico. This facility supports the repair and maintenance of a wide range of vessels including superyachts, mega yachts, and commercial workboats. Key services include hull cleaning, painting, structural repairs, and maintenance of propulsion and auxiliary systems.
The General Supervisor will be responsible for managing multiple operational departments-Mechanical, Electrical, Paint, and Metalwork-to ensure all vessel repair and refit activities are delivered to the highest standard. This leadership role is essential to coordinating multidisciplinary teams and maintaining productivity, safety, and quality across all stages of marine maintenance projects.
Main Responsibilities:
Lead and coordinate daily operations across the shipyard's core departments.
Allocate tasks and supervise team workflows to meet timelines and performance expectations.
Monitor adherence to safety protocols and ensure all work complies with applicable regulations and quality benchmarks.
Collaborate with engineering teams, project management staff, and clients to align technical execution with project goals.
Review department schedules, manpower allocation, and material requirements.
Perform routine inspections and quality audits to guarantee superior results.
Provide guidance and mentorship to staff, promoting skills development and operational excellence.
Diagnose and resolve technical challenges during ongoing repair and refit activities.
Requirements
At least 5 years of experience in the ship repair industry.
Demonstrated ability to lead cross-functional teams in a shipyard or marine service environment.
Comprehensive knowledge of marine mechanical systems, electrical components, painting procedures, and metal fabrication techniques.
Strong analytical and organizational skills.
Proficiency in interpreting technical drawings and engineering schematics.
Effective communicator with strong interpersonal and team collaboration abilities.
Benefits
Attractive compensation and benefits package.
Opportunities for long-term career growth and skill development within the marine industry.
General Manager
Assistant general manager job in Carolina, PR
Our associates celebrate lives. We celebrate our associates.
Manage the daily operations of a single Cemetery location and a single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
JOB RESPONSIBILITIES
Financial Management
Work with local and Market Leadership to develop an annual business plan and budget, as well as financial, production, and revenue goals
Accountable for monitoring and achieving annual financial goals
Approve expenditures and invoices, including overtime
Operations
Manage the daily activities, ensuring on-time services
Assure the location's operating practices comply with applicable federal and state regulations and Company policies
Establish location goals and priorities
Effectively present and communicate Company and Market strategies, values, and goals to staff
Manage frontline supervisor's responsibilities, expectations, and accountabilities
Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
Ensure the maintenance of buildings, facilities, and grounds is clean, manicured, and in working order, budgeting appropriately for repairs, including equipment and furniture
People Development
Develop a strong, trusting, and reliable team
Understand team members' career aspirations and provide assignments to develop skills and or close gaps
Monitor training and licensing requirements, ensuring staff are re-trained/licensed before expiration
Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans, and terminations
Collaborate with Human Resources and Market Leadership for recruiting and retention
Other
Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
Develop and or implement plans to improve the customer satisfaction index and online community reviews
MINIMUM REQUIREMENTS
Education
High school diploma or equivalent
Technical schooling diploma or Mortuary Science preferred
Experience
Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
Minimum (2) years of experience managing people or projects
Budgeting and expense control experience strongly preferred
Knowledge, Skills, and Abilities
Ability to work evenings and weekends
Financial and business acumen
Proficient in the MS Office suite
Excellent customer service skills
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Postal Code: 00984Category (Portal Searching): OperationsJob Location: US-PR - Carolina
Auto-ApplyOvernight Dry Grocery/GM stocker
Assistant general manager job in Hatillo, PR
Stocking, backroom, and receiving associates work to ensure customers can find all the items they have on their shopping list. Depending on the shift you work, your job could include moving inventory in the backroom, unloading trucks, or helping customers while stocking shelves. From unloading trucks in the summer to filling ice cream in the freezer, this fast-paced job can be physically demanding.
It's like being paid to go the gym!At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ************************************ Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.
* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation includes annual or quarterly performance incentives.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Guest Service Manager - Hampton San Juan
Assistant general manager job in Carolina, PR
A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing?
As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Oversee the entire Guest Service/Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Set departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Guest Service team
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments, as necessary
EOE/AA/Disabled/Veterans
What are we looking for?
Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous supervisory experience in Front Office within the hotel/leisure/retail sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of managing a department and Profit and Loss account
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Auto-ApplyFood & Beverage Manager, Lobby Bar - Condado Vanderbilt Hotel
Assistant general manager job in San Juan, PR
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together!
Key Responsibilities
The Bar Manager oversees all operations and monitors compliance with all F&B policies, standards, and procedures.
Operates all department equipment as necessary and reports malfunction.
Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
Develops events with specific goals and plans to prioritize, organize, and accomplish work.
Monitors and maintains the productivity level of employees.
Verifies that all team members/supervisors understand the brand specific philosophy.
Maintains the operating budget and verifies that standards are followed.
Assists supervisors in understanding team members' ever-changing needs and expectations, and how to exceed them.
Coordinates cleaning programs in all F&B areas (e.g., General clean), identifying trends and making recommendations for improvements.
Establishes and maintains open, collaborative relationships with employees.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.
Demonstrates knowledge of the brand specific service culture.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers daily.
Takes proactive approaches when dealing with guest and employee concerns.
Responds in a timely manner to customer service department requests.
Negotiate contracts and manage vendor relationships to optimize cost and quality.
Recruit, hire, and train F&B staff, including servers, bartenders, and support personnel.
Provide ongoing coaching and performance feedback to ensure service excellence.
Analyze sales trends and identify opportunities for revenue growth and cost savings.
Ensure compliance with food safety regulations and health code standards.
Creates new Bar menu according to cost with new trends and techniques.
Proficiency in reservations systems and booking logistics.
Ensure that proper security procedures are in place to protect employees, customers and company assets.
Investigate and resolve complaints concerning food quality and service.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the manager.
Develop and maintain positive working relationships with others, support the team to reach common goals, listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
Perform other duties as assigned by the manager.
Qualifications
Hospitality oriented.
Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
Proven experience in food and beverage management, with a minimum of 3 years in a supervisory role.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
Excellent communication and problem-solving abilities.
Knowledge in industry trends, techniques on beverages.
Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
Flexibility to work various shifts, including weekends and holidays.
Fully Bilingual (English/Spanish)
Benefits
401(k)
401(k) Matching
Health Insurance
Vision Insurance
Dental Insurance
Paid Holidays
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Auto-ApplyAssistant General Manager
Assistant general manager job in San Juan, PR
Job Description
…
We are a working-class organization, rooted at a family's kitchen table where the only star is the food and the music is laughter and stories. We embrace loyalty, gratitude, excellence and community, sharing these values in our restaurants every day. We like to have fun. We aim to make our guests smile. Our chef-inspired menu offers delicious burgers and so much more. As we grow, our leaders will be the driving force to our continued success. Be a part of a unique and growing company.
Job Summary:
The Assistant General Manager (AGM) is responsible for supporting the General Manager (GM) in all aspects of restaurant operations to ensure a high standard of customer service, efficient and profitable business performance, and a positive work environment for all employees. The AGM will oversee daily operations, manage staff, and ensure compliance with health and safety regulations.
Key Responsibilities
Operational Management:
Supports the GM in efficient and effective restaurant operations on a day-to-day basis.
Assists and complies with all aspects of inventory, purchasing, receiving, and storage of Company specified products.
Ensure high standards of food quality and service.
Ensures buildings, equipment, furniture, and fixtures are in good repair, clean, and regularly maintained.
Upholds restaurant mission, vision, philosophy, and core values through behavior and action.
In the absence of the GM, the AGM is responsible for managing and directing all aspects required within the restaurant.
Financial Management:
Assists in managing the restaurant's labor, cost of goods, and overall budget. Making the required adjustments to labor & schedules on a shift-to-shift basis without compromising the Guest experience.
Monitor financial performance, including sales, expenses, and profitability.
Assists with the inventory, purchasing, receiving, and storage of Company specified products.
Assists in providing an ability to drive sales through community engagement - become a presence in the community.
Prepare regular reports on financial performance for the Operations Leadership Team and Restaurant Support Center.
Staff Management:
Clearly and consistently communicate all restaurant policies and procedures and hold team members accountable for compliance.
Helps recruit, hire, train, and supervise staff, including servers, bartenders, cooks, and other front-of-house (FOH) and back-of-house (BOH) employees.
The restaurant's secondary point of contact for staff selection, training, development, and motivating team members for operational excellence.
A brand ambassador for maintaining a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
Works with the GM to appropriately schedule FOH and BOH employees to ensure adequate coverage and labor budget is met.
Ongoing coaching/mentoring of employees to reinforce positive behaviors and provide feedback on development opportunities.
Maintains a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
Set the standard for the restaurant through leadership by example.
Ensures a safe and harassment-free environment for all Team Members and Managers.
Resolve staff conflicts and handle disciplinary actions as needed.
Customer Service:
Ensure exceptional customer service and address guest complaints or concerns.
Monitors guest feedback and supports the GM to implement improvements based on feedback (Yelp reviews, Open Table reviews, Guest emails, etc.).
Maintain a positive and welcoming atmosphere for guests.
Marketing and Promotion:
Work with the GM and Marketing Team to develop and implement marketing strategies to attract and retain guests.
Execute companywide promotional events and special offers.
Compliance and Regulations:
Ensure compliance with all local, state, and federal regulations, including labor laws and health codes.
Upholds restaurant safety, sanitation, and security standards, including handling chemicals safely.
Implement and enforce company policies and procedures.
Ensures building, equipment, furniture, and fixtures are properly repaired, cleaned, and maintained regularly.
Requirements & Prior Experience:
Minimum of years of full-service restaurant experience and experience in a leadership capacity (i.e., trainer, shift leader, kitchen manager, restaurant manager, etc.) in a high-volume full-service restaurant concept.
Fully bilingual (Spanish & English)
Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.
Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. Excellent leadership and motivational skills.
Excellent interpersonal/listening/communication skills.
Excellent problem resolution/guest recovery skills.
Attention to detail and analytical skills.
Experienced and proficient in using basic computer technology (i.e., POS systems, Microsoft Office programs, etc.).
Must be TIPs-certified or willing to complete certification upon hire to ensure responsible alcohol service.
Strong commitment to serving others in the community.
Acts with integrity and treats others with respect.
ServSafe certified.
Equal Opportunity Employer
HS OPERATIONAL MANAGER
Assistant general manager job in San Juan, PR
Job Description
GENERAL DESCRIPTION: Responsible for operations of the Head Start Program including facility management, information systems, transportation, and property. Supervises and ensures that the Performance Standards and regulations are met and that agency facilities and operations are effective and efficient; works closely with Head Start managers to coordinate agency operations; responsible for meeting Head Start Performance Standards and following the agency policies and procedures.
TASKS AND ESSENTIAL JOB RESPONSIBILITIES:
Works with the managers and coordinator to ensure that facilities, transportation, food service, technology resources, and center operations are effectively and efficiently managed and meet the Head Start Performance Standards, all regulations and policies and procedures.
Responsible for contract development and management.
Explore and research facility opportunities.
Negotiate leases and contracts, also responsible for the oversight of tenant leases.
Prepare and coordinate job bids, repair costs and estimates.
Assess facility needs: monitor, evaluate and prioritize Facilities Tracker Requests, determining assignments/scheduling and when requests need to be contracted out.
Ensure facilities/equipment is appropriately maintained, schedule and coordinate repairs with Facilities Technicians/Assistants, and/or subcontractors (electrician, plumber, locksmith, etc.)
Maintain records and documentation for all contracts (tenant leases, facility lease, inter-agency agreements, construction projects etc.) and jobs, projects and equipment.
Coordinate facility construction, renovations and playground development.
Establish and maintain professional working relationships with vendors, agency funders, tenants, and the business community.
Management of requests and needs related to information technology systems
Regularly monitor functional areas (facilities, playgrounds, food service, transportation and information technology systems) to assure compliance with Head Start Performance Standards, local, state and federal regulations.
Work with program managers to plan, organize and supervise day-to-day program operations; monitor quality, resolve challenges and continuously seek opportunities for improvement.
Facilitate the Facilities Committee.
Responsible for the operation's material inventories and their distribution to the operation.
Monitors the inventory of site materials, supplies, and equipment; places orders for the center.
Assesses current and future facility needs; makes recommendations to the Head Start Director.
Development and implementation of the operational inkind plan
Submits monthly the in-kind contributions, volunteer report and all program activities.
Maintains accurate and complete volunteer files. Ensures volunteers working ten hours or more per month are referred to Human Resources for background screening and TB Testing.
Development of the operational and programmatic calendar
Establishes and maintains property records in accordance with organizational regulations and policies.
Prepares annual property inventories and submits the corresponding reports
Certifies the deregistration and registration orders to the program property registry
Manage data platforms related to head start program operations
Mobilize community resources and partnerships and work with other organizations in the community to foster collaboration as defined by the Office of Head Start.
Strategic leadership and innovative programming to meet the needs of children and families in alignment with Head Start and organizational objectives.
Coordinate with leadership team on operational aspects of all school events
Assists in the development and implementation of the annual training plan, including pre-service, in[1]service, T/TA, and ongoing training requirements
Perform other related duties as assigned by the HS/EHS Director.
SUPERVISION
EMPLOYEE DEVELOPMENT: Establishes action plans that encourage the development of its employees (behavior and performance), especially its key talent
PERFORMANCE REVIEW: Complete performance appraisals on time and correctly identify your employees' areas of strength, opportunity, and development
ORGANIZATIONAL ENVIRONMENT AND CULTURE: Ensures a positive work environment in which commitment, resources, collaboration and recognition are encouraged
COMMUNICATION: Effectively communicates expectations, needs, critical situations, organizational objectives and the role of your team in meeting them
PERFORMANCE MANAGEMENT: Effectively management situations of poor performance. Take required disciplinary action, in an objective and fair manner, following Program Policies and Procedures and EEO requirements. This includes requirements involving the Head Start Policy Council in employee hiring and termination as outlined in Performance Standards 45 CFR 1304, Appendix A.
SUSTAINABILITY: Hiring, training, scheduling, evaluating, and ensuring accuracy, timeliness, and the completion of all work performed by direct reports.
EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED:
Bachelor's Degree in business management field or a combination of a Bachelor's Degree in an unrelated field and relevant experience.
Minimum of three years professional level management and supervision of a department or agency.
Knowledge and experience in business and human resource practices.
At least three years' experience working with diverse families in low income communities on health and wellness interventions, including evidence-based strategies to reduce health disparities, with supervisory responsibilities
Background and understanding of child preventative health, including EPSDT requirements for children 0-5
Bilingual Required- translation and interpretation (language(s) - program specific).
Maintain certification in CPR and First Aid.
Physical exam and background checks are required for this position.
Travel required locally or long-distance up to 10% of the time for work-related meetings and functions.
Must have a valid driver's license and reliable transportation.
Ability to interact effectively with people from diverse backgrounds
Strong leadership skills with excellent written and oral communication skills. Ability to communicate effectively, verbally and in writing
Demonstrated computer literacy skills, using MS Office applications and other basic data systems including internet navigation
Must be honest, dependable and able to meet deadlines
Self-motivated and able to work independently
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
Ability to sit most of the time with some bending and reaching.
Ability to stand, walk, and bend periodically.
Ability to engage in repetitive movement of wrists, hands, and fingers - typing and/or writing.
Ability to work frequently at close visual range (i.e. preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading).
Ability to receive and respond to oral communication.
Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects.
Work is generally performed in an office environment.
Noise level in the work environment is moderate to occasionally loud (examples: business office with computers and printers, light to moderate traffic, human voices).
Standard office equipment generally used includes:
Telephone
Personal Computer (monitor, keyboard, and mouse) or Tablet
Printer/Photocopy Machine
Calculator
May be required to operate a motor vehicle during the course of duties.
ORGANIZATIONAL VALUES:
Empathy: We believe in showing love and compassion to all of our beneficiaries and in everything we do. We work hard to ensure respect, solidarity and purpose and we are dedicated to a sense of mutual service based on a deep sense of empathy
Inclusion trust: We learn from those most affected by the poverty. We develop opportunities with them at the center of what we do. We discover the needs for being able to design and implement the right solutions at scale.
Ethical Transparency: Our mission to eradicate poverty infantile in Puerto Rico is the driving force to do things well, with the best governance, ethics and transparency.
Creative Innovation: We build a better country. We recognize that the opportunities to which we aspire require new solutions. Creativity and innovation are our tools to create a better quality of life.
DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
General Manager
Assistant general manager job in San Juan, PR
General Manager DEPARTMENT: Administration REPORTS TO: Regional Manager/Regional Vice President/Senior Vice President FLSA STATUS: Salaried, Exempt LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues.
Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
COLISEO DE PUERTO RICO
The Coliseo de Puerto Rico is the largest and most prominent indoor arena in Puerto Rico and the Caribbean. Located in San Juan's Hato Rey district and managed by Legends | ASM Global, the venue hosts world-class concerts, sporting events, and cultural programming, with a seating capacity of up to 18,500 and cutting-edge production capabilities. Since opening in 2004, it has welcomed over ten million attendees and ranked among the top-grossing arenas globally. Named in honor of beloved Puerto Rican entertainer José Miguel Agrelot, the Coliseum serves as a powerful economic and cultural driver for the island, drawing international acts and audiences while reinforcing Puerto Rico's status as a premier destination for live entertainment.
PUERTO RICO CONVENTION CENTER
The Puerto Rico Convention Center, located in the Isla Grande district of San Juan, is the largest and most advanced convention facility in the Caribbean. Managed by Legends | ASM Global, the PRCC spans over 600,000 square feet and features a 152,700-square-foot exhibition hall, a 39,500-square-foot ballroom, and numerous meeting spaces equipped with state-of-the-art technology. Since opening in 2005, the PRCC has hosted a wide range of high-profile conferences, trade shows, and public events, playing a key role in driving business tourism and economic growth for the island. Designed to reflect Puerto Rico's coastal beauty with its signature wave-inspired architecture, the PRCC anchors a vibrant district that includes the Sheraton Hotel and Distrito T-Mobile, making it a premier destination for both business and leisure events in the region.
THE ROLE
This individual will be responsible for the overall management, promotion, and operation of both the Coliseo de Puerto Rico and the Puerto Rico Convention Center. Oversight will include all facets of venue operations such as booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking, and guest services.
The role requires a strategic and collaborative leader who can drive business growth, enhance client, and guest experiences, and ensure operational excellence across both high-profile venues, while aligning with Legends | ASM Global's standards and the broader goals of Puerto Rico's tourism and entertainment sectors.
Essential Duties and Responsibilities
* Provides for control of the day-to-day operations, assuring the coordination of plans, programs, and events.
* Negotiates and provides final approval on all lease agreements with vendors, contracts and agreements with event organizers, hosts, managers, and agents.
* Establishes and maintains effective working relationships with all pertinent parties to encourage continual and regular use of the facilities.
* Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
* Develops and implements facility goals in accordance with the management contract, the Client's objectives, corporate policy, and good business practice.
* Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facilities.
* Assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for attendance and/or revenue.
* Directs the development, administration and execution of all financial and operating reports including capital expenses, operating revenue, expense budgets, etc.
* Maintains compliance with local, territorial, and federal regulations, including labor laws, permitting, safety, and accessibility standards specific to Puerto Rico.
* Ensures effective communication and community engagement in both Spanish and English to foster positive relationships with local stakeholders, vendors, and guests.
* Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with all Legends | ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
* A bachelor's degree (BA) from a four-year accredited college or university with major course work in business or public administration or the equivalent combination of education and experience is required.
* A well-established leader and professional with a minimum of 7-10 years of industry experience in a senior management level position within an Arena, Convention Center, or Stadium.
SKILL AND ABILITIES
* Must be able to perform effectively under significant pressure typically associated with meeting the demands and timetables of our industry.
* Strong understanding of local, regional, and federal regulations applicable to Puerto Rico.
* Incumbent must demonstrate business acumen with a client/customer service focus.
* Demonstrated ability to build and maintain relationships with government entities, community organizations, clients, and internal teams.
* Excellent problem-solving, communication, and organizational skills.
* Fluency in both Spanish and English is required.
COMPENSATION
Competitive salary commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site - Coliseo de Puerto Rico & Puerto Rico Convention Center.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
District Service Manager
Assistant general manager job in San Juan, PR
The District Manager will report to the Regional Support Manager and be responsible for planning and directing equipment installation and servicing to toner equipment customers based within an assigned territory. Manage day-to-day activities of Field Service Technician (FST), to meet internal and external customer expectations. The District Manager will reinforce Fujifilm's leadership values by transforming his or her assigned district into a customer focused, proactive operation that will help drive Fujifilm's business.
**The preferred location for this position would be in a major city in Texas.**
**Company Overview**
At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We're looking for passionate, mission-driven people to help us continue to innovate.
With five operating divisions, there's a lot of opportunity to find your niche and make an impact. Perhaps you'll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax. Maybe you'll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division-they develop office and commercial print solutions and enable digital transformation. And if you're interested in tape, check out our Industrial Products Division-they develop data storage solutions.
We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: ***************************************************
**Job Description**
**Responsibilities**
+ Direct the FST equipment installation process to ensure timely and quality performance
+ Work with FST and Technical Advisor Group to provide resolution to escalated customer problems
+ Manage daily activities of assigned customer support group
+ Develop strong working relationships with internal and external customers
+ Provide problem resolution to customers on escalated product issues.
+ Interact with sales personnel to ensure technical services and support are properly delivered and all billing is clearly understood
+ Direct skill set training for technicians to ensure that support is delivered at a high level
+ Complete and submit service activity reports and paperwork timely to the appropriate group/department
+ Communicate product issues to the Technical Advisor Group so they can be escalated to the manufacturer
+ Participate in the interviewing, hiring, and performance management process for assigned FST's
+ Provide Sales assistance in demos and/or customer visits
+ Attend training classes for product updates and new products
+ Monitor critical accounts to accomplish quick and effective problem resolution
+ Monitor weekly, monthly and annual reports and direct FST actions based on reported data
+ Perform related duties as assigned by manager
**Required Skills/Education**
+ HS Diploma or GED
+ 3+ years management experience
+ 5+ years field experience in in a technical service industry
+ Experience with toner-based presses, inkjet equipment, color management, and/or prepress products and software applications
+ Knowledge of current Graphic Arts Industry technology and trends
+ Ability to work under highly stressful customer situations
+ Ability to communicate with vendors and clients in an efficient and professional manner
+ Outstanding customer relations skills
+ Excellent problem-solving and decision-making skills
+ Highly developed interpersonal skills and ability to work with others
+ Ability to achieve corporate and departmental goals by effectively managing a geographic team and customer base
+ Possess necessary skills/attributes to include excellent communication skills (both verbal and written),
+ Working knowledge of a CRM tool and Microsoft applications
+ Valid Driver's License
+ Ability to travel approximately 60%
**Desired Skills**
+ Bachelor's degree in related field
+ Managed a group of 10 + individuals
+ 3 + years of managing field service technicians for toner-based products
+ Salesforce CRM
**Salary and Benefits**
+ Up to $78,000 depending on experience
+ Medical, Dental, Vision
+ Life Insurance
+ 401k
+ Paid Time Off
*\#LI-REMOTE
**EEO Information**
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
**ADA Information**
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (***********************).
**Job Locations** _US-Remote_
**Posted Date** _1 month ago_ _(11/12/2025 5:57 PM)_
**_Requisition ID_** _2025-36153_
**_Category_** _Service_
**_Company (Portal Searching)_** _FUJIFILM North America Corporation - Business Innovation Division_
Port Operations Manager - Diego Garcia
Assistant general manager job in San Juan, PR
This opportunity is contingent on contract award. **Port Operations Manager** + Overseeing all port operations including loading and unloading of cargo, vessel traffic, and storage operations + Ensuring that all operations comply with safety and environmental regulations
+ Managing port personnel, including hiring, training, and performance evaluations
**QUALIFICATIONS**
+ US Citizenship
+ Secret Security Clearance
+ Minimum of 72 months Harbor Operations experience.
This opportunity is located on the island of Diego Garcia.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .
General Manager
Assistant general manager job in San Juan, PR
THE GENERAL MANAGER: inspires and fosters accountability to drive success in the role while upholding our Culture of FUN! They provide strong leadership, supervision, and guidance on strategic initiatives and operational standards to enhance business outcomes.
What we are looking for!
Proven track record of successfully managing operations and meeting financial goals
Strong ability to lead, motivate, and develop a diverse team, fostering a positive work environment
Solid understanding of financial reports, budgeting, and forecasting
Experience with cost control, inventory management, and profitability analysis
Exceptional skills in delivering high-quality customer service and resolving issues effectively
You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
Excellent verbal and written communication skills for interacting with staff, customers, and vendors
Familiarity with health and safety regulations, as well as labor laws related to the restaurant industry
Requirements:
21+ years of age
5+ years of Restaurant/Hospitality Experience
Proficient in managing the cost of goods sold and labor
Strong business acumen
Ability to lead a team to create a memorable guest experience
The ability to work weekends, nights and holidays
Not afraid to work in a fast-paced, noisy environment with distracting conditions.
What will you be doing daily?
Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale
Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
Oversee all operational aspects, including entertainment, food, beverages, equipment, and property, to support the achievement of financial objectives and company initiatives
Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
Deliver an unparalleled guest experience through the best combination of food, drinks, and games
Maintain a safe and secure environment for all guests and staff
Continuously improves operational execution through attention to detail and adherence to operating standards and procedures
PERKS!
Competitive salary
Quarterly bonus program
Health, Dental, Vision, Long & Short-term Disability
Employee Assistance Program
Buster's Legacy Fund (Supports team members during difficult times)
401K matching plan
FREE food
FREE gameplay
Large leadership team = multiple managers per shift
FUN work environment
Grow your career!
Two FUN brands (Dave & Buster's and Main Event Entertainment) under one roof = Double the growth opportunities
Dave & Buster's Inc./Main Event Entertainment is an Equal Opportunity Employer
Salary Range:
73045.54
-
85935.99
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyCommercial Operation Manager
Assistant general manager job in Guaynabo, PR
Job Description
The Commercial Operations Manager role be responsible for providing strategic insight to both the field force and the sales leadership team specific to the business KPI's, incentive compensation, Sales Force Effectiveness dashboards, field force targeting and management reporting. This role will lead the internal sales support representatives, driving the collaborative alignments among multiple teams, including sales, marketing and operations for Alivia's Specialty and Infusion. This role will partner with Sales Managers to enable commercial department efficiency, productivity and reporting/analytical capabilities to react quickly to changing customer dynamics and make profitable business decisions. The Commercial Operations Manager applies technical knowledge to solve problems, receives assignments in the form of objectives and determines approach, resources, schedules, and goals. The Sales Manager consistently review performance metrics and promptly identify and address emerging trends, opportunities and issues through specific actions plans by territory and line of business.
Responsibilities include but are not limited to:
Lead Sales Support, and Operations team members in supporting and reducing the administrative burden on the sales force.
Craft and present compelling, strategic recommendations for sales team performance to drive new business growth.
Drive the creation and implementation of a comprehensive system of dynamic and efficient tools for reporting and analyzing data. Working collaboratively to establish processes that drive continuous improvement and revenue growth.
Engage in collaborative dialog with Sales Managers, Operations Managers, Marketing and Finance to create profitable commercial strategies, initiatives, and processes.
Analyze performance metrics and sales tool usage reports to identify sales team training needs. Collaborate with our learning and development team to develop strategies to meet these needs.
Build strong relationships within a network of colleagues on all levels and ensure effective linkages with all stakeholders.
Supports and contributes to a sales Operations vision and strategy aligned with business needs.
Works with colleagues to build the infrastructure and capabilities that enable the sales organization to achieve sustainable success.
Develop an accessible library of sales processes and programs for quick reference by the organization, using existing technologies as appropriate.
Build productive long-term customer relationships with external decision makers.
Participate in sales and marketing activities with key customers and/or professional associations.
Evaluate and promotes training and continuous education for Commercial Team
To monitor customer satisfaction and service levels to ensure that standards are being met
Candidate Experience:
5years ofprevioussupervisory experience isrequired.
Prior experience working in Specialty Pharmacy,Home Infusionorpharmaceuticalsalesisrequired.
Demonstratedtrack recordof meeting/exceedinggoals.
Demonstrated capability with coaching and developing personnel.
Previous experience with coordinating and leading projects
***EEOC F/M/V/D***
Assistant General Manager
Assistant general manager job in Carolina, PR
Compensation Type Yearly Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Overview
The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.
Responsibilities
Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
Tour the operating departments daily, making adjustments as needed via department heads.
Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
Meet all financial review dates and corporate directed programs in a timely fashion.
Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
Develop managers for future advancement through competency training and corporate sponsored training programs.
Participate in required M.O.D. coverage as scheduled.
Maintain direct contact with and monitor the development of management trainees.
Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
Oversee and assist in the Highgate Hotel budget process as required.
Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
Ensure complete processing of invoices daily by using the A/P process.
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
Perform any other duties as requested by the Vice President or Regional Director of Operations.
Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
Be in the public areas during peak times, greeting guests and offering assistance as needed.
Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies
Qualifications
At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred.
Long hours sometimes required.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Perform other duties as requested by management.
Auto-ApplyGuest Services Manager
Assistant general manager job in Ro Grande, PR
The Guest Services Manager oversees all aspects of the guest experience, ensuring exceptional service from check-in to check-out while managing guest service operations, including bell services, concierge, and PBX. This role also requires close coordination with events and sales teams to deliver seamless experiences for both individual guests and large groups. The Guest Services Manager is responsible for leading a team to maintain high service standards, resolve guest concerns, and support the resort's overall objectives.
Education & Experience
• Experience: Minimum of 3-5 years in a managerial role in guest services, preferably in a resort or convention hotel setting.
• Skills: Strong leadership, communication, and organizational skills; proven ability to handle guest complaints and deliver service recovery; experience managing group and convention-related logistics.
• Knowledge: Proficiency in property management systems (PMS), guest service technologies, and event management platforms.
• Education: Bachelor's degree in Hospitality Management or related field preferred, or equivalent experience.
Physical Requirements
• Must be able to work flexible hours, including nights, weekends, and holidays.
• Ability to work in a fast-paced environment and manage high-stress situations, particularly during peak periods and large events.
Auto-ApplyVendor Operations Manager
Assistant general manager job in San Juan, PR
**Employment Type:** Full Time **Pay Range:** Negotiable **Job Number:** JO-2512-2797 **Primary Function** The Vendor Operations Manager supports the Enterprise Marketing Organization by managing key components of the third-party vendor portfolio. This role serves as the operational link between internal marketing teams and external vendors, ensuring compliance, effective communication, and the successful execution of vendor engagements. The coordinator will help to optimize vendor relationships, streamline processes, and support governance routines to reduce risk and enhance marketing operations.
**Duties & Responsibilities**
+ Oversee assigned areas of Enterprise Marketing's Third-Party Portfolio
+ Support Third Party Engagement Managers (TPEMS) with contract management, data transmission, issue remediation, and education
+ Identify opportunities to optimize the vendor portfolio, eliminate duplication, and streamline processes using data-driven recommendations
+ Serve as a conduit to the Third Party Management team and support governance routines, including Third Party Risk Council Governance
+ Vet, onboard, and offboard new and existing third-party vendors
+ Act as the primary point of contact between TPEMS, Enterprise Data teams, Global Third Party, and Risk partners
+ Deliver ongoing reporting related to vendor operations, aggregating data from multiple sources and providing insights and recommendations
**Skills & Qualifications**
+ Expertise in vendor management, vendor operations, or similar function
+ Strong understanding of risk assessment and relevant controls within vendor relationships
+ Ability to support marketing teams in fostering productive and compliant vendor partners
+ Knowledge of marketing operations and marketing processes preferred
+ Excellent communication, organizational, and analytical skills
+ Strong attention to detail and ability to manage multiple projects simultaneously
**Education & Experience**
+ Bachelor's degree in Marketing, Business Administration, or a related field preferred
+ 5+ years of experience in vendor operations management, marketing operations, project management, or related backgrounds preferred
**To Apply**
Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.
**Diversity Inclusion & Customer Service Statement**
TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
**Global HQ**
6402 Arlington Blvd, Suite 1020
Falls Church, VA 22042
Assistant Food & Beverage Manager
Assistant general manager job in Carolina, PR
Fairmont El San Juan Hotel, where lively vibes and peaceful ocean views meet. Located minutes from Old San Juan, on the award-winning Isla Verde Beach in Puerto Rico. The resort features four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness Center, paddleboards, luxury cabanas, signature dining at Caña, El San Juan Beach Club, Meat Market, Riva and Chandelier Bar featuring a 7,000 Crystal Chandelier.
Job Description
Fairmont El San Juan Hotel Assistant Food and Beverage Manager manages the food and beverage operations to maintain high standards of food and beverage quality, service; and marketing to maximize profits through outstanding customer services. This role coordinates/ manages various division projects/duties, software management, marketing, hotel communication, human resources communication and reporting, training, finance purchase and expense management, reservations, and various duties as assigned by the Director of F&B. This role may at times when business volume requires, provides shift coverage to various areas of the food and beverage division as well; and will have a flexible work shift schedule thru the week varying from morning to evening/ weekdays to weekends based on business needs.
Qualifications
QUALIFICATION STANDARDS
EDUCATION & SKILLS
Strong understanding / experience of Hotel Operations in a multi-cultural environment.
High level of drive for results; adaptable and flexible with the ability to build relationships.
Strong planning and organizing skills with great attention to details.
Excellent guest relations, problem solving and time management skills
Excellent written and verbal communication in English.
Working knowledge of Micros
Four-year college degree in Hotel and Restaurant Management required
EXPERIENCE
At least five years' experience in related field preferred. Hotel restaurant management experience preferred.
Experience with supervision of employees required.
Hospitality experience preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.