Restaurant General Manager
Assistant general manager job in Clover, SC
As the team at Zaxbys expands, we're saving a seat for you!
To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.
To our team members, Zaxbys is an indescribably great place to work!
General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld.
Why work at Zax?
COMPETITIVE PAY
BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary
FREE Meals
Paid Time Off
Paid Holidays
Employee Referral Program
Opportunities to Advance
Benefits
Medical Insurance
HSA Option Available
Dental Insurance
Vision Insurance
Short-Term Disability
Long-Term Disability
Employer Paid Life Insurance
401(k) With Employer Match
100% match of first 3% contribution + 50% match of next 2% contribution
Additional eligibility requirements
Duties and Responsibilities
Complete all training requirements including:
Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Food Safety Certification and Manager Certification
Any additional training required by Zax LLC
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Other responsibilities
Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly
Job Qualifications
The following requirements must be met in order to qualify for this position.
Must be 21 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred
Capability Requirements
The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.
Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment
Security Area Manager
Assistant general manager job in Concord, NC
The Area Manager of Security is responsible for supporting the overall safety and security operations of Carowinds Amusement Park, ensuring a safe and enjoyable environment for all guests and associates. This position plays a key leadership role within the Security Department, providing direct oversight of daily operations, supervising security personnel, and ensuring compliance with park policies, procedures, and applicable laws and regulations.
The Area Manager assists in the development and implementation of security plans, emergency response procedures, and loss prevention initiatives, while maintaining strong partnerships with local law enforcement, fire, and emergency management agencies. This role requires a proactive leader who can effectively manage teams in a fast-paced environment, respond calmly under pressure, and uphold the highest standards of professionalism and integrity.
Benefits:
3 weeks paid vacation (6 sick days, 8 paid holidays)
Several medical coverage options to fit your needs best
401K match
FREE entry to ALL our parks and water parks!
Perks:
Complimentary tickets for friends and family
Discounts on food and park merchandise
Full-time and part-time employee events and gatherings
Responsibilities:
Exercises general supervision over Captains, Sergeants, Corporals, subordinate officers and support staff.
Ensure department is functioning within all local, state and federal laws.
Monitors and observes patrol and investigative activities to ensure all department personnel conforms to company and divisional policies.
Communicates using two-way radio and telephones.
Oversees and may personally participate in responding to and investigating criminal and procedural violations, obtaining evidence, compiling information and preparing case reports.
Attends and represents the department or its officers at court hearings.
Maintains contact with supervisory staff to coordinate department activities.
Ensures availability by radio or phone for consultation on major incidents and / or emergencies.
Communicates pertinent information to the Security Manager and Executive Management in accordance with departmental and company policy.
Operates a company vehicle in accordance with departmental policy and procedure.
Adheres to and enforces all Six Flags and specific Park policies and procedures, including, but not limited to, safety, attendance and EEO policies, and demonstrates commitment to customer service in all aspects of employment.
Oversees scheduling, interviewing, hiring, and recruiting of all department personnel.
Organizes, designs, updates and delivers all departmental trainings.
Keep up to date and accurate records of trainings for all departmental personnel.
Assist in preparing annual budget and monitors compliance.
Analyze and recommend improvements to department equipment and facilitates and propose logical solutions within the budget to the Manager of Security for approval.
Research, organize and execute departmental purchases as approved by the Manager of Security.
Research, write and revise the Department Manual of Policies and Procedures.
Recommend, assist, and lead in employee discipline procedures.
Coordinate, approve and maintain daily paperwork and packets.
Review and approve reports prepared by subordinate officers.
Conduct periodic performance evaluations on appointed personnel.
Leverage all available tools and technology to their fullest potential in support of loss prevention efforts.
Develop and manage an internal auditing team.
Monitors emerging trends in risk assessment and loss prevention.
Implements innovative strategies to safeguard assets and operations and anticipates future challenges.
Qualifications:
Bachelor's Degree ( 4 year College or University) Criminal Justice or Law Enforcement Management.
1 - 4 Years related experience Law Enforcement.
At least 21 years of age.
Possess a valid driver's license.
Possess or have the ability to obtain NC and SC armed Security Officer certification.
Must be able to obtain SC SLED certifications as an Armed Security Officer and Trainer.
Must be able to obtain a certificate in non-confrontational investigative interviewing techniques.
Must be highly organized, self-motivated and able to perform well under pressure and receptive to feedback.
Ability to communicate effectively with guests, employees, management, and Law Enforcement Agencies.
Must possess a working knowledge of Criminal Law.
Required to read, comprehend and speak English language.
Ability to work nights, weekends, and holiday periods to meet business needs.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state of provincial law.
Ability to pass a background check, if 18 years of age or older, which may include, but not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company Policy, unless prohibited by federal, state, or provincial law.
Auto-ApplyRestaurant General Manager
Assistant general manager job in Fort Mill, SC
As the team at Zaxbys expands, we're saving a seat for you!
To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.
To our team members, Zaxbys is an indescribably great place to work!
General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld.
Why work at Zax?
COMPETITIVE PAY
BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary
FREE Meals
Paid Time Off
Paid Holidays
Employee Referral Program
Opportunities to Advance
Benefits
Medical Insurance
HSA Option Available
Dental Insurance
Vision Insurance
Short-Term Disability
Long-Term Disability
Employer Paid Life Insurance
401(k) With Employer Match
100% match of first 3% contribution + 50% match of next 2% contribution
Additional eligibility requirements
Duties and Responsibilities
Complete all training requirements including:
Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Food Safety Certification and Manager Certification
Any additional training required by Zax LLC
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Other responsibilities
Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly
Job Qualifications
The following requirements must be met in order to qualify for this position.
Must be 21 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred
Capability Requirements
The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.
Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment
Assistant Unit Manager
Assistant general manager job in York, SC
About the Job:
As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!
In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.
The Day-to-Day:
Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs.
Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.
Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary.
Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.
Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management.
Review financial reports and take appropriate actions to optimize performance.
Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.
Is this you?
2+ years of restaurant/retail management experience.
Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.
Ensure all employees receive proper training and resources.
Champion KFC's culture and values, promoting equity, inclusion and belonging in the restaurant.
Lead efforts in individual and team recognition, collaboration and motivation.
Identify and recruit exceptional talent, supporting the RGM in the hiring process.
Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.
Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.
Work-Hard, Play-Hard:
Competitive pay
Bonus Eligible
Paid Time Off
Free meal each shift
Medical benefits
401k retirement plan with 4% match
Career advancement and professional development
Tuition reimbursement and scholarship opportunities
KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
Plant Manager
Assistant general manager job in Charlotte, NC
The Plant Manager oversees daily plant operations, ensuring safe, efficient, and high-quality production. They lead supervisors and teams, manage schedules, ensure regulatory compliance, drive continuous improvement, and promote a strong safety culture.
Responsibilities:
Oversee daily plant operations to ensure safe, efficient, and high-quality production.
Manage production schedules, KPIs, and team performance to meet customer demand.
Lead and develop supervisors and staff, fostering a culture of safety and accountability.
Ensure compliance with USDA, FDA, OSHA, HACCP, GMP, and food safety standards.
Drive continuous improvement, cost control, and process efficiency.
Coordinate with maintenance to minimize downtime and maintain facility standards.
Qualifications:
7+ years in poultry or food manufacturing, including 3+ years in plant leadership.
Strong knowledge of poultry processing and regulatory requirements.
Proven success managing large teams and production performance.
Excellent leadership, communication, and problem-solving skills.
Proficiency in Microsoft Office (Excel required).
HACCP certification; SQF/BRC or similar food safety credentials preferred.
Bilingual skills a plus.
Managed Print Service Manager
Assistant general manager job in Salisbury, NC
*** W-2 Only ***
*** No C2C ***
We are seeking a Site Operations Manager - Printers to oversee day-to-day operations and ensure outstanding customer satisfaction for managed print and technology services. This position is ideal for a hands-on professional with strong communication skills, technical awareness, and a passion for improving service delivery performance.
Key Responsibilities:
Manage and execute services defined in the customer's Statement of Work (SOW), including hardware, consumables, device changes, asset tracking, inventory, and reporting.
Act as the primary liaison between the customer's end users, IT/support teams, subcontractors, and operations resources.
Monitor service delivery performance against SLAs and KPIs, escalating issues and driving continuous improvement.
Develop and maintain operational documentation, such as procedures, escalation processes, and asset management guidelines.
Participate in regular customer and stakeholder meetings to review performance and action items.
Support or lead deployments, installations, and pilot activities for managed print or technology solutions.
Identify cost-saving opportunities, streamline operations, and enhance customer experience.
Ensure compliance with customer and company policies, managing issue resolution as needed.
Qualifications:
Associate degree or higher in Business, IT, Engineering, or related field-or equivalent work experience.
4-6 years of relevant operations or managed services experience supporting enterprise customers.
Strong customer focus with excellent communication and relationship-building skills.
Analytical mindset with experience in reporting, metrics, and process improvement.
Technical understanding of drivers, print servers, networking, or firmware/security updates preferred.
Familiarity with ITSM/ITIL frameworks is a plus.
General Superintendent
Assistant general manager job in Charlotte, NC
WHAT'S ON OFFER
Base salary depending on experience level.
Annual and project-based bonuses
Company vehicle or vehicle allowance (depending on candidate preference), along with inclusive benefits package
Very strong project pipeline and family-oriented culture - clear progression potential.
The General Superintendent is responsible for overseeing general construction operations of several ground up construction projects valued at $50M to $150M+. The ideal candidate will have a background in ground-up construction, leading and completing projects.
MUST HAVE EXPERIENCE ON PODIUM AND GARDEN STYLE MULTIFAMILY
Select Responsibilities:
Interface with local jurisdiction inspectors and city and county officials
Enforce jobsite safety protocols and conduct regular safety meetings
Manage the work performed to ensure it conforms to the contract documents
Delegate tasks to Assistant Superintendents, Field Engineers, and other field staff
Investigate and resolve day-to-day field issues
Complete accurate job and progress reports and other related project documentation
Responsible for overall project success, including safety, profitability, schedule, and quality
Develop schedules and determine sequencing of work. Identify and implement recovery strategies to maintain project schedule
Provide daily correspondence to the Project Manager related to progress, performance
Maintain professional working relationships with Owners, Architects, Engineers, and Subcontractors
Qualifications:
Skilled in Procore and/or other construction-related computer software, as well as Microsoft Office
General Superintendent - Concrete
Assistant general manager job in Charlotte, NC
NexGen is looking for a General Superintendent to join our growing team in our Concrete Department. Responsibilities Why NexGen? NexGen Contracting, the self-perform arm of Gray, is based in Franklin, TN, and specializes in executing turnkey project scopes, including concrete, steel, millwright, and finishes. NexGen is fully integrated with Gray Construction and serves as a preferred subcontractor. The NexGen team is made of career, trade-specific professionals and core craftsmen with decades of experience who are dedicated to meeting our customers' unique needs. NexGen offers a wide range of self-perform services, which include supervision, administration, craft labor, materials, tools, documentation, consumables, and safety devices to successfully carry projects from start to finish.
Why Gray?
Gray is a fully integrated, global service provider deeply rooted in engineering, design, and construction, along with smart manufacturing and equipment manufacturing services. Consistently ranked as a leader in the industry, we focus on the following markets for domestic and international customers: Food & Beverage , Manufacturing , Automotive , Distribution , Mission Critical , and Commercial .
Founded in 1960, Gray's robust offering enables us to create one-of-a-kind solutions at the highest levels of customization, delivering unmatched precision and partnership to some of the world's most sophisticated organizations. Still, these areas don't define Gray-our people do. Passion, commitment, and a great team spirit all speak to the team members at Gray.
Qualifications
Bachelor's degree from four-year college or university; or minimum of five years concrete related experience and/or training; or equivalent combination of education and experience.
Must possess basic computer skills including the ability to utilize word processing, spreadsheet and email applications.
The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development. If you are a high achiever striving to exceed expectations in a fast-paced innovative company, then Gray is the place for you.
The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Establish and maintain high safety and quality standards in accordance to company and industry standards.
Studies specifications and blueprints to plan procedures for materials and construction on basis of starting and completion times.
Assembles and schedules appropriate team members (supervisory, clerical, engineering, and field workers) and sub-contractors at start of project, as well as coordinating staffing requirements throughout the project.
Sets up construction site. Procures tools and materials to be delivered at specified times to conform to work schedules.
Confers with and directs supervisory personnel and subcontractors engaged in planning and executing work procedures, interpreting specifications, and coordinating various phases of construction to prevent delays and ensure quality.
Confers with supervisory personnel to resolve complaints and grievances within work force.
Confers with supervisory and engineering personnel, inspectors and suppliers of tools and materials to resolve construction problems and improve construction methods.
Inspects work in progress to ensure that workmanship conforms to specifications, safety measurements and the adherence to construction schedules.
Prepares or reviews reports on progress, materials used and costs, and adjusts work schedules as indicated by reports.
Ensure that appropriate documentation and cost associate documents are completed correctly and in a timely manner.
Ensure that purchase orders, receiving reports, and timesheets are correctly coded.
Directs workers concerned with major maintenance or reconditioning projects for existing installations.
Responsible for the communication, implementation and enforcement of Gray's safety program on site.
Other duties may be assigned.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the team member is frequently required to stand, walk, sit, use hands and arms, reach, and talk or hear. They are regularly required to climb or balance, stoop, kneel, or crouch. Must frequently lift and/or move up to 25 lbs, and occasionally lift or move up to 100 lbs. Specific vision abilities include accurate near and distant vision.
While performing the duties of this job, the team member is frequently exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The team member is occasionally exposed to high precarious places, fumes or airborne particles, extreme cold and/or heat, risk of electrical shock, explosives, and vibration. The noise level is generally moderate to loud. Overtime may be required.
Visa Sponsorship: This role is not eligible for visa sponsorship. Supervisory Responsibilities
May manage subordinate supervisors and other field/craft personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
Visa Sponsorship: This role is not eligible for visa sponsorship.
EEO Disclaimer
Our Company will be proactive in employing and advancing qualified individuals regardless of race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any other protected status.
#NexGen
General Superintendent
Assistant general manager job in Charlotte, NC
About C. Herman Construction
C. Herman Construction is a general contracting company that specializes in multifamily and mixed-used development. In eight short years, we have grown our client base across the Southeast from relationships and referrals alone, and built projects totaling more than $400 million. Our company is built on a foundation of integrity, collaboration, and a commitment to delivering high-quality projects. As an employee-owned company (ESOP), we prioritize our team's success, offering a rewarding work environment and opportunities for professional growth.
C. Herman Construction is licensed in NC, SC and GA with offices in Charlotte, Wilmington, Raleigh, and Charleston, SC. Come make your mark in a growing company alongside other dedicated, determined, growth driven professionals!
What We Are Looking For
The General Superintendent provides senior-level field leadership across multiple ground-up multifamily projects. This role is responsible for driving consistency, quality, and excellence in jobsite execution by mentoring and developing Senior Superintendents, Superintendents, Assistant Superintendents and Project Engineers.
The General Superintendent partners closely with Leadership and Project Management to ensure each project achieves schedule, safety, quality, and cost objectives. This role also collaborates with Preconstruction to support early logistics and sequencing planning, scheduling, and field resource forecasting.
This position plays a key role in standardizing field processes, supporting staffing decisions, and proactively identifying risks to ensure overall operational success. The role conducts regular jobsite visits to evaluate performance, identify risks, and support site leadership, while also spending time in the office for staffing, planning, reporting, and coordination This is a senior-level field position that requires advanced technical expertise, scheduling ability, and leadership skills to drive project success.
Key Job Responsibilities
Leadership & Team Development
● Provide leadership, coaching, and mentorship to Senior Superintendents, Superintendents, Assistant Superintendents and Project Engineers and/or Interns across multiple projects.
● Partner with leadership to forecast staffing needs, support hiring efforts, and assist in performance evaluations for field roles.
● Support onboarding and training programs for new field personnel; reinforce consistent standards and best practices.
● Model and promote CHC values, teamwork, accountability, and continuous improvement.
Operational Oversight
● Oversee field execution across multiple ground-up multifamily projects to ensure alignment with
performance goals for schedule, budget, safety, and quality.
● Conduct routine jobsite visits to evaluate performance, identify risks, and support site leadership teams.
● Lead scheduling oversight by reviewing baseline and updated schedules; evaluating sequencing,
manpower requirements, look-aheads, and recovery plans. Provide proactive guidance to ensure
schedule alignment and successful delivery.
● Drive consistent implementation of jobsite logistics, phasing plans, and best-practice building methods.
Safety & Quality Management
● Champion and reinforce company and OSHA safety policies across all field operations.
● Conduct recurring safety and quality audits; support corrective action plans.
● Ensure consistent application and improvement of the Quality Control Program.
Preconstruction & Planning
● Participate in preconstruction efforts including site assessments, constructability reviews, logistics
planning, and sequencing strategies.
● Provide input on staffing plans, site-specific schedule requirements, and potential field-execution
challenges.
Trade Partner & Client Relations
● Build and maintain strong relationships with trade partners, inspectors, consultants, and clients.
● Assist in evaluating trade contractor capacity, performance, and compliance across projects.
● Support conflict resolution and field-related issue escalation.
Risk Identification & Reporting
● Monitor field performance to identify and report schedule risks, manpower concerns, trade performance issues, and safety trends.
● Communicate recurring field challenges and improvement opportunities to senior leadership.
Physical Requirements
● Ability to walk, stand, and move around active construction sites for extended periods of time.
● Ability to climb ladders, stairs, and navigate uneven surfaces safely.
● Must be able to lift and carry materials or equipment up to 50 lbs. as needed.
● Comfortable working in outdoor conditions and varying weather.
Required Experience & Qualifications
● 15+ years of progressive experience leading large-scale ground-up multifamily projects (100+ units), including podium and/or garden-style construction.
● Experience overseeing multiple projects simultaneously as a General Superintendent.
● Strong expertise in multifamily construction scheduling, including baseline development, look-ahead management, recovery scheduling, sequencing, workforce planning, and logistics.
● Proven success in developing and leading high-performing field teams.
● Proficiency with plan/spec interpretation, construction documents, and field engineering principles.
● Proficient with Procore (construction software) and Microsoft Office (Word, Excel, Outlook)
● Exceptional communication and conflict-resolution skills; able to collaborate with all project stakeholders.
● Ability to travel between active projects and markets as required.
● Minimum OSHA 30 certification required.
Key Attributes
● Demonstrates proven leadership ability, earning trust and respect from field teams and peers through consistent performance and accountability.
● Strategic thinker with ability to manage multiple priorities across active projects
● Strong communicator; able to engage confidently with project teams, clients, and field staff
● Proactive resource planner who anticipates staffing and sequencing needs
● Highly organized with strong follow-through
● Coaches and develops others to elevate individual and team performance
● Promotes accountability, teamwork, and professionalism
● Leads by example with integrity and sound judgment
● Builds strong relationships and fosters trust at all levels
● Encourages continuous improvement and embraces change effectively
Plant Manager
Assistant general manager job in Gastonia, NC
Performance Staffing Solutions is seeking an experienced Plant Manager to lead operations for a manufacturing facility rooted in safety, quality, and continuous improvement.
As Charlotte's Best Staffing Agency, we proudly support companies that prioritize innovation, culture, and operational excellence - and we're looking for a leader who can do the same.
This role is built for a strategic, people-focused operations leader who thrives on building high-performing teams, elevating plant performance, optimizing supply chain processes, and ensuring a safe, efficient, customer-driven environment.
Position Summary:
The Plant Manager is responsible for overseeing all manufacturing and supply chain operations within the facility. This includes driving organizational performance, leading and developing teams, ensuring production efficiency, maintaining safety standards, and supporting long-term operational strategy. The role requires a hands-on, adaptable leader who understands modern manufacturing, embraces data-driven decision making, and can collaborate seamlessly across departments and locations.
Essential Duties and Responsibilities:
• Lead and manage all plant manufacturing and supply chain operations
• Maintain strong team performance, high morale, and a culture aligned with organizational values
• Recruit, develop, and supervise plant personnel
• Ensure safe, high-quality, and efficient day-to-day operations
• Advance operational practices, technology utilization, and supply-chain processes
• Oversee inventory management and working capital performance to support financial planning
• Recommend plant investments and manage approved projects
• Build collaborative relationships with internal supply chain and operational teams across multiple locations
• Represent the company in local forums, associations, stakeholder meetings, and customer interactions
Key Competencies:
• Adaptability and openness to feedback
• Clear, confident communication in both written and verbal formats
• Strong interpersonal skills with the ability to resolve conflicts and build positive relationships
• Commitment to customer service and responsiveness
• Dependability, accountability, and ability to work independently
• Inspiring leadership with a passion for developing people
• Strong problem-solving skills and analytical thinking
• Ability to apply mathematical concepts in practical operational scenarios
• Strong reasoning and decision-making skills when working with technical instructions and variable situations
Qualifications:
• Master's degree preferred in Process Engineering, Mechanical Engineering, or similar field; equivalent experience considered
•
Minimum 10 years of manufacturing experience with direct plant operations leadership (chemical process manufacturing preferred)
• Experience with modern automation and data-driven operational management
• Proficiency in English; additional languages are a plus
• Strong ability to read and interpret technical, professional, and regulatory documents
• Proficient in ERP systems and Microsoft Office
Supervisory Responsibilities:
• Full oversight of the plant operations organization
Work Environment:
This role is primarily on-site at the manufacturing plant, supervising daily operations, collaborating with both administrative and commercial teams, and maintaining visibility across the facility.
Occasional travel may be required.
General Superintendent
Assistant general manager job in Charlotte, NC
About Us
Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects.
The Role We Want You For
In this role, you will manage the organization and direction of project construction activities and oversee total site management including supervision of client contractors, field engineering, contract administration, cost and schedule, field procurement, and finance and accounting. Your leadership will ensure project operations are compliant, safe, timely, within scope and budget, and clients are satisfied.
This key project leader for Clayco's Field Operations team will oversee construction of 100MM - 500MM or more and will be assigned to the as the Construction Manager/Superintendent on Mission Critical projects.
The Specifics of the Role
Responsible for the organization and direction of all on-site construction related activities and the primary contact for all project field activities.
Ensure construction operations are in compliance with design, specifications, and that construction operations are completed on schedule, within budget and to quality standards.
Responsible for site management including management of construction subcontractors, professional staff to include field engineering, contract administration, cost and schedule, field procurement, finance and accounting services, and workforce services. Responsible for managing and maintaining detailed daily reports.
Ensures the development and execution of project automation plan, environmental compliance plan, safety plan, site survey plan, non-manual staffing plan, subcontracting plan, labor strategy, construction execution plan, and job-site work rules.
Responsible for implementation of Clayco's safety program, security, housekeeping, and fire protection on the construction site and ensures strict adherence Federal and State safety codes.
Ensures the field organization is composed of qualified and knowledgeable personnel and ensures effective personnel utilization.
Establishes and implements construction schedules, methods, manning charts, material, and equipment requirements.
Responsible for field project performance and analyzes performances for adherence to quality standards and schedules.
Plans and establishes procedures to ensure all construction operations meet engineering designs and specifications.
Ensures Clayco's policies and procedures are fully implemented.
Establishes project field procedures to be worked in conjunction with the Clayco's standards, as necessitated by project conditions.
Collaborates with the jobsite team to ensure labor harmony throughout the project.
Partners with the project management team to maintain effective client relationship and is the primary contact for client's communication with the field activities.
Maintains effective relationships with other functional departments.
Develops, implements, and administers a job-site security plan and coordinates the activities with Clayco's security department.
Works with the project management team to participate in all job-site's contractual activities. Participates in contracts and subcontracts negotiations.
Participates in the development and implementation of a training program to ensure subordinate personnel receives progressive training to enable them to assume additional responsibilities and is responsible for overall development of construction training and any testing as required.
Works with Clayco's safety team in the development of the project safety program and ensures strict adherence to Company, federal, state, and local safety regulations.
Ensures the implementation of an effective community relations plan for the site.
Ensures required permits and licenses are in place prior to the start of the affected work at site.
Responsible and accountable for construction license reporting to include construction Logbook entries and required notifications for permit closure.
Partners with the project management team for the implementation of cost savings methodologies in the Construction organization and the promotion of other continuous improvement processes.
Ensures development and execution of strategies and plans for project automation, environmental compliance, safety, site surveying, non-manual staffing, contracting, labor strategy, construction execution, and job-site work rules.
Plans and establishes procedures to ensure construction operations meet engineering designs and specifications.
Coordinate with the Field Operations Manager for all assignment of Superintendent and Foreman positions.
Support Superintendent(s) throughout the duration of the job.
Review project schedules with Superintendents/Foreman.
Document project field issues that impact budget, quality, or schedule, and provide to the project management team.
Ensure subcontractor requests for field issues that impact budget, quality, or schedule are documented and are forwarded to the project management team.
Follow guidelines of the Project Quality Assurance/Quality Control (QA/QC) program written for the job site.
Requirements
Bachelor's or Master's Degree in Civil Engineering, Construction Management, related technical degree or relevant work experience in lieu of education.
20-25 years of relevant experience, with progressive responsibility and technical knowledge both scope and value of project.
Technical knowledge and experience of relevant construction methods and systems including:
Utility relocates and slope stability works.
Full understanding of multiple mission critical platforms.
Full understanding and working knowledge of high voltage, medium voltage, and low voltage systems. General understanding of BMS and EPMS Systems.
Full understanding and coordination of Utility relocations, underground medium voltage systems, and BIM modeling coordination of ALL utilities both above and below ground.
Full understanding and managing of all LOTO procedure's and FOD inspections for all systems.
Ability to research and understand local codes and jurisdictional requirements for the project.
Knowledge of project-specific environmental compliance requirements.
Experience with successful interface management on Data Center/Mission Critical projects.
OSHA 30 required.
Ability to walk the job site, climb ladders, and multi floor scaffolding.
Ability to lift objects at least 50lbs.
Some Things You Should Know
This position will service our clients in Charlotte area
No other builder can offer the collaborative design-build approach that Clayco does.
We work on creative, complex, award-winning, high-profile jobs.
The pace is fast!
This position is classified as a safety-sensitive role in accordance with applicable state and federal laws. Candidates selected for this position will be subject to a comprehensive background check, which includes mandatory drug testing.
Why Clayco?
2024 Best Places to Work - Crain's Chicago Business, St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal.
2024 ENR Midwest - Midwest Contractor (#1).
2024 ENR Top 100 Design-Build Firms - Design-Build Contractor (Top 5).
2024 ENR Top 100 Green Contractors - Green Contractor (Top 5).
Benefits
Discretionary Annual Bonus: Subject to company and individual performance.
Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!
Compensation
The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the facts and circumstances of each case.
Operational Excellence Manager
Assistant general manager job in Fort Mill, SC
This exciting role will be responsible for the company's overall Lean & Six Sigma training, projects, and implementation. A solid understanding of Lean and Six Sigma processes within a manufacturing environment is necessary to succeed in this role. They are headquartered in the Fort Mill, SC area. The company is a leading designer and manufacturer of solar cells and PV Modules for the renewable energy industry. If you are an individual who loves to implement Lean & Six Sigma processes and train teams to be Six Sigma certified, this role could be for you!
Responsibilities:
Participate in the company's Long-Term and Mid-Term Strategy Deployment process.
Facilitate and support Annual Hoshin Planning processes at the site and functional level.
Facilitate annual Value Stream Mapping and Value Chain Mapping events to support Annual Hoshin and Budgeting processes.
Identify teams, project opportunities, actions, required training, and deployment methodologies resulting from Annual Hoshin Planning, Value Stream Mapping, and Value Chain Mapping events.
Collaborate with Operations, Product Engineering & Development, Supply Chain, Sales, and all other business functions to align, select, prioritize, and plan Lean and Six Sigma projects and kaizen targets, as well as training needs, identified during the Annual Hoshin Planning process.
Develop, coordinate, and manage Lean & Six Sigma training plans to support annual projects and kaizen targets.
Assist sites and functional teams in integrating resulting initiatives and project decks to build the Annual Budget Plan.
Lead Lean & Six Sigma Black Belt high-impact projects (~ $500K+/project) identified during the Annual Hoshin Planning process.
Facilitate the deployment of the company's Production System.
Drive SPS KPIs and goals across the enterprise.
Lead other Lean & Six Sigma Black Belt projects assigned by the Corporate Director of Continuous Improvement and Quality.
Travel to the location and support other Corporate Lean & Six Sigma Black Belts and their projects as required.
Attend the company's Lean & Six Sigma Black Belt training course and attain the company's Lean & Six Sigma Black Belt certification within established timelines.
Develop and assist in the creation and improvement of the company's White Belt, Yellow Belt, Orange Belt, and Green Belt training material.
Conduct company Lean & Six Sigma training courses for White Belts, Yellow Belts, Orange Belts, and Green Belts.
Assist in the creation and improvement of the company's Blue Belt, Brown Belt, and Black Belt training material.
Establish and deploy the company's Lean & Six Sigma Program maturity growth Road Map.
Drive and deploy the Lean & Six Sigma program through cross-functional and cross-site collaboration efforts.
Benchmark Best-In-Class metrics and performance on Lean & Six Sigma within our industry and outside our industry.
Define the company's Lean & Six Sigma Program KPIs, goals, and metrics.
Implement and manage the company's Belt Program.
Drive Belt Certification goals and performance across the enterprise.
Coach other belts in applying correct methodologies, closing projects on time, and successfully achieving certification.
Manage Lean & Six Sigma project decks and funnels to ensure the company's Lean & Six Sigma operational and financial goals are met.
Assist site management and personnel with analysis and improvement of asset utilization, line flow constraint analysis, and improvement.
Assist site management and personnel with RCA (Root-Cause Analysis) and implementation of CA (Corrective Action) of PK, A3, and Apollo processes.
Conduct benchmarking and analysis on Lean & Six Sigma practices; identify and implement process improvement opportunities.
Support Supplier Quality and Customer Quality Program Managers with RCA (Root-Cause Analysis) and implementation of CA (Corrective Action) of PK, A3, and Apollo processes.
Support site management and personnel in improving the utilization of MES and other automated data collection and analysis systems.
Support Safety, Product Engineering, Operations, and Sales teams to ensure the highest level of safety in our products and processes.
Support Product Design and Manufacturing Engineers in driving innovation, improving existing designs, and reducing defects.
Work with IT to develop information systems and automated, intelligent dashboards for the Lean & Six Sigma Program:
Project & Program Financial Benefits review, approval, and tracking
Project Status Tracking
Project Methodology workflow and tracking
Employee Certification workflow and tracking
Minitab License Management
Establish operating mechanisms for reviewing, reporting, and communicating Lean & Six Sigma program performance and maturity progress at multiple levels in the organization.
Manage budget targets and financial reporting on Lean & Six Sigma projects and Kaizen.
Participate in Continuous Improvement and Quality Summits, Share and Learn, and Benchmarking events.
Qualifications:
Bachelor's degree, or equivalent work experience (Engineering preferred).
Minimum 7 years working in a Process Improvement, Quality, or Operational Excellence organization
Minimum 5 years in a company with a strong, recognized Lean & Six Sigma program and culture.
Minimum 3 years of Project Management experience managing large-scale, cross-functional projects.
Comfortable with up to 40% travel to
Proven record of results management in a matrix environment.
Demonstrated Minitab proficiency and ability to teach Minitab to others.
Ability to travel as required.
Lean Certification preferred.
Six Sigma Green Belt or Black Belt preferred.
PMP or PRINCE2.0 certification preferred.
Salary Range:
$110,000-120,000 per year and potential for 8-10% annual bonus
Commercial Construction Services Manager
Assistant general manager job in Matthews, NC
Leeds Professional Resources is seeking an experienced and customer-focused Commercial Construction Services Manager to join a growing team in Matthews, NC. This role will serve as the primary liaison between clients and our plumbing operations team, ensuring client satisfaction, managing service contracts, and coordinating commercial plumbing projects from inception to completion. The ideal candidate has a strong background in mechanical contracting, excellent communication skills, and the ability to build and maintain long-term client relationships.
Responsibilities
Act as the main point of contact for commercial plumbing clients, providing exceptional customer service and timely responses.
Manage and develop client relationships to increase repeat business and long-term partnerships.
Oversee commercial plumbing service agreements, including renewals, proposals, and contract management.
Work closely with project managers, field supervisors, and technicians to ensure projects and service calls are completed to client expectations.
Coordinate scheduling, budgeting, and resource allocation for plumbing services.
Conduct site visits, attend client meetings, and provide technical support as needed.
Track and report on client satisfaction, project progress, and service performance.
Identify opportunities for additional services and support sales efforts to grow the plumbing division.
Ensure compliance with company safety standards, local codes, and industry best practices.
Qualifications
Bachelor's degree in Construction Management, Business Administration, Mechanical Engineering, or related field preferred (or equivalent work experience).
2+ years of experience in commercial plumbing, mechanical contracting, or a client services/management role within the construction or facilities industry.
Strong knowledge of plumbing systems, codes, and service operations.
Excellent communication, negotiation, and relationship management skills.
HVAC Service Manager
Assistant general manager job in Charlotte, NC
The Sack Company is a commercial MEPF (Mechanical, Electrical, Plumbing and Fire Sprinkler) company that is currently looking for motivated candidates to join our growing team in Charlotte, NC.
We are actively seeking a HVAC Service Manager with extensive experience in HVAC service operations, including maintenance programs, equipment replacements, system diagnostics, and retrofit projects. This role requires a combination of technical expertise, strategic project management, and leadership skills to oversee service based projects from planning through completion, ensuring reliability, performance, and customer satisfaction.
Key Responsibilities
• Oversee the planning, execution, and delivery of HVAC service projects including preventive maintenance programs, equipment replacements, retrofits, and complex troubleshooting events while ensuring they meet quality standards, budget expectations, and established timelines
• Coordinate with engineers, technicians, vendors, and clients to ensure service scopes are accurate, efficient, and compliant with all relevant codes, standards, and customer requirements
• Develop and manage service project schedules and work plans, identifying manpower, subcontractors, and materials needed for successful project completion
• Monitor project progress and field performance, adjusting plans as needed to resolve issues, mitigate risk, and maintain uptime for customer facilities
• Maintain continuous communication with clients, team members, and stakeholders, providing regular updates, transparent reporting, and quick response to any concerns
• Ensure all service activities comply with safety regulations and environmental standards, promoting a culture of safety and professionalism across all job sites
Qualifications
• Proven track record managing HVAC service projects with at least 7 years of experience in service management, service project oversight, or complex mechanical system maintenance
• Strong technical knowledge of HVAC systems, diagnostics, equipment replacement strategies, and service based workflows
• Excellent leadership and team management skills with the ability to motivate and coordinate technicians and subcontractors to achieve service objectives
• Proficiency in service and construction project management software and tools
• Bachelor's degree in Mechanical Engineering, Construction Management, or a related field is preferred
Benefits
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance (free plan for one individual employee)
• Life insurance: $20,000 benefit after 6 months
• Paid time off
• Parental leave
• Referral program
• Relocation assistance
• Vision insurance
Schedule
• 10 hour shift
Supplemental Pay Types
• Bonus opportunities based on service project performance, customer satisfaction, and operational efficiency
General Manager
Assistant general manager job in Charlotte, NC
Our client, a growing and reputable custom cabinet manufacturer, is seeking an experienced General Manager to lead daily operations and drive the next level of performance, efficiency, and profitability. This individual will oversee all aspects of the business-including production, sales support, installation scheduling, purchasing, customer service, and team leadership.
This is a hands-on leadership role for someone who understands the cabinet or millwork industry and thrives in an environment where they can make meaningful operational improvements.
Position Overview
The General Manager will be responsible for ensuring the business meets production goals, maintains strong customer satisfaction, and operates efficiently and profitably. The ideal candidate brings both manufacturing operations expertise and strong leadership skills, with the ability to streamline processes, develop teams, and manage the full lifecycle of custom cabinet projects.
Key Responsibilities
Operational Leadership
Oversee day-to-day operations including production, scheduling, installation coordination, purchasing, logistics, and service.
Develop and implement operational processes to improve efficiency, quality, and on-time delivery.
Maintain production flow and ensure projects meet design specifications, deadlines, and budget targets.
Team Management
Lead and mentor a team spanning production, shop personnel, administrative staff, and field teams.
Build a culture of accountability, communication, and continuous improvement.
Manage staffing levels, performance reviews, training, and hiring needs.
Financial & Business Management
Manage budgets, job costing, production metrics, and P&L performance for a ~$3M operation.
Identify cost-saving opportunities and optimize purchasing, inventory, and workflow.
Evaluate financial reports, KPIs, and production data to make informed decisions.
Customer & Project Oversight
Collaborate with designers, builders, and homeowners to ensure customer satisfaction throughout the project lifecycle.
Oversee scheduling and coordination of field installations and service work.
Resolve customer issues quickly and professionally.
Quality & Safety
Ensure products meet quality standards, design specifications, and company expectations.
Enforce safety protocols, maintain compliance, and ensure a clean and organized facility.
Qualifications
5+ years of leadership or general management experience in cabinets, millwork, carpentry manufacturing, construction operations, or a related field.
Strong understanding of custom cabinet production, woodworking processes, materials, and shop workflow.
Proven experience managing operations, production teams, and end-to-end project execution.
Solid financial acumen-comfortable with budgets, job costing, forecasting, and operational KPIs.
Excellent communication, leadership, and problem-solving skills.
Ability to thrive in a hands-on, fast-paced small-business environment.
Computer proficiency (ERP/MRP systems, scheduling tools, MS Office).
What This Opportunity Offers
Leadership of a well-established ~$3M business with room for growth
Direct influence on operational improvements and business expansion
A stable, team-oriented work environment
Competitive compensation and benefits (customize as needed)
How to Apply
If you are an experienced operations leader with a passion for building high-quality products and running a smooth, efficient manufacturing operation, we'd love to connect with you. Apply today or reach out for more information!
Sr. Manager, Global Trade Compliance
Assistant general manager job in Clemmons, NC
Hayward Holdings Inc. is the world's largest manufacturer of residential pool equipment and a growing force in the commercial market. We're looking for a strategic and experienced Senior Manager of Global Trade Compliance to lead our global compliance operations and ensure adherence to international trade regulations across our supply chain.
Key Responsibilities
Lead Hayward's global trade compliance program.
Ensure adherence to U.S. and international trade regulations (EAR, ITAR, OFAC, CBP).
Manage import/export activities, licensing, and documentation.
Oversee product classification (HTS, ECCN), valuation, country of origin, and FTAs.
Lead Duty Drawback program for North America.
Collaborate with customs brokers, freight forwarders, and internal teams (legal, logistics, procurement, R&D, etc.).
Monitor regulatory changes and lead internal audits and training.
Develop compliance strategies, risk assessments, and corrective actions.
Qualifications
Bachelor's degree in International Trade, Business, Law, or related field.
8-10+ years in trade compliance; 3+ in a leadership role.
Deep understanding of U.S. and global trade laws.
Experience with ERP/compliance tools (SAP GTS, Oracle GTM, etc.).
Licensed Customs Broker required.
Strong leadership, communication, and cross-functional skills.
Certifications like CUSECO, CES, or CITP a plus.
📍This position is in-office at our Clemmons, NC location.
Associate Manager, Compliance
Assistant general manager job in Charlotte, NC
Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The Compliance team within Customer Experience (CX) is responsible for developing and delivering best in class support across multiple customer segments. The Global Compliance Operations Team is responsible for executing Compliance controls with adherence to Coinbase's BSA/AML program, transaction monitoring, KYC, CDD, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates. As a Compliance Support Supervisor, you will lead a team of 10-15 Compliance Analysts responsible for enhanced due diligence (EDD), transaction monitoring, to include preparation and filing of Suspicious Activity Reports (SAR). The supervisor sets a culture of ownership and customer focus on their teams by supporting individual and team goals and ensuring best in class customer service experiences through the team. Supervisors also identify broader customer impacting issues and work with technical and nontechnical teams to implement solutions to drive quality and productivity of operations.
What you'll be doing:
Lead a team of 10-15 Compliance (Transaction Monitoring / AML and Fraud Investigations/EDD) Analysts;
Ensure adherence to operational KPIs from directs and vendor partners or overall performance and the quality.
Coordinate with senior management and provide insights for process improvement.
Communicate effectively with your team to drive individual and group performance.
Champion change management with your team.
Ask the question "How does this create value for customers" when making decision
Lead a "culture of compliance"
Subject matter expert in AML compliance
Partner with Financial Crimes and second line compliance partners to execute against Coinbase's AML program
What we look for in you:
Bachelor's degree or 3+ years of experience within the Compliance field.
2-3+ year of supervisory experience
Working knowledge of financial laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance)
Positive energy on the future of crypto and Web3
Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences
Experience working computers and multiple software and database systems
Ability to thrive in ambiguous environments
Nice to haves:
Compliance Industry certification (e.g. ACAMS)
Advanced understanding of Google apps
Project Management, Scrum, Agile, or Lean 6S certification/experience.
Familiarity with the Coinbase suite of products
Note: This role requires full-time, in-office presence at our Charlotte location.
Job #: G2707
Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, vision and 401(k .
Pay Range: $117,385 $117,385 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations at to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) .
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required.
AI Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment
. To request a reasonable accommodation due to disability, please contact accommodations at
Store Manager
Assistant general manager job in Charlotte, NC
The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.
Responsibilities
Set and execute sales performance goals to increase profitability
Hire, train, and assess store employee's productivity and performance
Maintain orderly, presentable appearance of the store
Oversee stock and store operations
Qualifications
High school education or equivalent experience
2+ years' store management experience
Customer centric with a positive attitude
Store Manager | Charlotte, NC
Assistant general manager job in Charlotte, NC
The Store Manager leads the overall store business objectives, including the achievement of sales and profitability goals. The store manager will have oversight of all store operations, as well as, recruiting, hiring and development of all team members. This dynamic individual will demonstrate excellent relationship building skills, with both internal and external clients, to establish an exceptional service culture. This individual will serve as a David Yurman brand ambassador, engaging in opportunities that promote the product, vision and inspiration of the brand within the market.
The David Yurman Charlotte Store Manager will be accountable for the following key deliverables:
Responsibilities
Achieve and/or Exceed Sales Plan
Create and execute strategic initiatives to deliver the planned annual sales goals
Lead, motivate and drive sales professionals to meet their sales goals and exceed the highest expectations for customer service
Demonstrate sales leadership for associates by taking an active role on the selling floor to participate in clientele development, supervise and coach sales professionals and build local brand/store awareness. While present on the selling floor, the Store Manager will engage clients and endeavor to connect them with sales professionals to assist the clients with their purchases. Any selling activity by the Store Manager should be incidental to the Store Manager's primary duties and must be kept to a minimum.
Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the market.
Partner with the Buying & Merchandising team to ensure product assortment is consistent with market needs and sales goals
Monitor and measure all stores' performance and provide to Corporate leaders a thorough understanding and reporting of issues, performance results, opportunities, and challenges particular to specific locations of responsibility, along with recommendations and action plans for improvement.
Clientele/Service Management
Lead a culture focused on client satisfaction including resolution of customer services issues and empowerment of sales and operations associates to satisfy the client
Ensure associates deliver goals for CRM data capture/clientele rapport building and collaborate on the development of strategic customer retention and acquisition goals
Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations
Model, coach and hold staff accountable for providing a positive and rewarding client experience in all customer interactions
Guide store to ensure that client outreach and continued client development is executed on a regular basis with accountability practices in place for all sales professionals.
Operations
Deliver controllable expenses on and/or under expense budgets
Ensure all company policies and procedures are communicated appropriately and followed by all store associates
Establish a culture of inventory care and management by ensuring all inventory counts/audits is conducted in compliance with company standards.
Maintain proper care standards for the product to ensure quality saleable condition
Establish and maintain store opening and closing procedures and create staff work, meal and rest break schedules that ensure appropriate store coverage to meet the needs of the business and are consistent with Company policies and applicable laws.
Embrace technology to enhance customer experience and create expectation with associates to utilize
Ensure all security procedures are communicated appropriately and followed by all store associates
Talent Training and Development
Recruit top candidates for all positions with a focus on hiring talent that embodies the spirit and standards of the David Yurman brand
Develop and motivate staff through clear communication, goal setting and regular
coaching opportunities
Lead succession planning by training and developing store management team
Manage compliance with all company policies and ensure that all procedures are being followed for required disciplinary action
Identify training needs and develop growth potential of each staff member
Qualifications
Searching for an entrepreneurial minded business operator
Positive leader with strong sales background
Ability to speak multiple languages
Well networked into the High Net Worth individual, and the local philanthropy scene
Client centric leader; exceptional clientele, customer relationship building skills with the ability to lead a luxury service culture
Work Experience: 5+ years retail sales management experience in a similar role, preferably within a high-end luxury accessories boutique, experience opening a new store preferred but not required
Brings passion and enthusiasm, strong communication skills (written and verbal) required, with an emphasis on motivating talent to achieve goals
Ability to manage multiple tasks in a fast-paced environment
Proven ability to manage high volume and inventory with an emphasis on driving results
Strong community relations
Fine Jewelry and or Fine Watch experience preferred, but not required
Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)
Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
Estimated Salary Range: $100,000-$125,000
Base pay is one component of David Yurman's total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.
Restaurant Assistant Manager - Flexible Hours
Assistant general manager job in Mocksville, NC
Hungry For A Great Career? To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend some time with friends and experience great food. Job similar to Chick-Fil-A Job similar to Panera Bread Looking for a great career?! We are looking to hire hard-working, outgoing, energetic restaurant management personnel who can excel at the tasks in the following job description for a fast-paced, fast-casual restaurant. Must have a flexible schedule. Nights and weekends are required. Restaurant Experience is preferred. Must be hard working and a team player, willing to go above and beyond the call of duty. We want folks who care about people and the work that they do.
Benefits of an Assistant Manager
-FREE meals on the clock and 50% off meals off the clock
-Paid time off
-Team member referral bonus
-Flexible Hours
-401k match
-AND MORE!
Responsibilities of an Assistant Manager:
The individual in this position is expected to engage in the following work-related activities and complete all training requirements including:
-Enthusiastically represent the Zaxby's brand
-Manage all personnel on each shift, including cashiers and cooks
-Cash management
-Lead a team well and coach the performance of others
-Ensure that product quality standards are met
-Assist GM with meeting metrics
-Create a positive environment on your shifts
Benefits
Flexible schedule
Paid time off
Health insurance
Referral program
Employee discount
Paid training