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Assistant general manager skills for your resume and career

15 assistant general manager skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Manage entire hotel/front desk/customer service/night audit/housekeeper
- Supervised catering sales team to efficiently perform development functions, including key account operational management and compliance with customer service standards.
2. Math
- Applied math skills to both day and nightly paperwork.
- Train the instructors on the curriculum and how to teach Math, Science, Technology, and Engineering through robotics.
3. Cleanliness
- Directed daily operations, including inventory, submitting orders, customer service, and cleanliness analysis.
- Worked at various locations helping maintain cleanliness standards and operating standards.
4. Strong Analytical
- Detailed oriented with strong analytical skills.
- Demonstrated strong analytical and problems solving when dealing with profit and loss statements as well as handling challenging guests.
5. Food Safety
- Handled currency and credit transactions quickly and accurately -Followed food safety procedures according to company policies and health and sanitation regulations.
- Directed and coordinated activities necessary to assure proper implementation of established sales, food safety, and merchandising programs.
6. Guest Service
- Supervised Guest Services Manager, Chief Engineer and Executive Housekeeper ensuring departments operated within budget while maintaining all standards.
- Provided extra coverage to desk during exceptionally busy periods and answered phone inquiries as necessary for optimal guest service.
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- Helped developed inventory management system for inventory orders/management
- Improved revenue income through efficient inventory management, food and labor costs, public relations, and productivity/efficiency improvements.
8. AGM
An Assistant General Manager (AGM) primarily aids the General Manager to run daily business operations run smoothly. The Assistant Manager is responsible for weekly schedules, ordering merchandise, and assisting the General Manager with recruiting, training, planning, and marketing activities. An AGM responsibly delegates daily tasks and supervises staff.
- Promoted to AGM after successfully proving managerial skills within establishment.
- Worked as a FOH AGM and trained to manage all staff functions including training, hiring, food and labor controls.
9. Human Resources
Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.
- Managed the daily human resources activities; identified internal hiring requirements, screened and retained qualified candidates or administered disciplinary actions.
- Recruited, trained and managed human resources and initiated certification program of personnel resulting in advanced customer services and retention.
10. Basic Math
- Truck orders Managing labor with percentages with basic mathematical skills.
11. Customer Satisfaction
- Participated in programs to improve customer satisfaction, and engaged in the development of property level financial and operational goals.
- Resolved customer satisfaction issues by quickly formulating solutions; reported employee relations issues, guest incidents and employee injuries immediately.
12. Customer Complaints
- Prepared sales and customer relations reports by analyzing and categorizing sales information, identifying and investigating customer complaints and service suggestions.
- Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
13. Food Quality
- Maintained emphasis on food quality, sanitation and service while keeping minimal food and labor cost percentages References gladly furnished upon request
- Assist general manager with overall operation of restaurant, including management of personnel, food quality assurance, and restaurant cleanliness/appearance.
14. Kids
- Handled paperwork, supervised kids camps, inventory, cleaned office and took notes on recruitment film.
- Oversee Assistant Merchandising Manager of Kids and Baby departments.
15. Restaurant Operations
Restaurant operations are various activities that are carried out in a restaurant to run the business. In other words, a restaurant operation encompasses the entire restaurant operation plan and includes all aspects of the day-to-day management of a restaurant. These operations include all activities related to food preparation, customer service, cleaning procedures, purchasing of raw materials, accounting, reporting, as well as food inventory and general maintenance of the restaurant environment.
- Evaluated individual restaurant operations and provided recommendations for improvements in procedures, products or equipment to Director of Operations.
- Oversee all restaurant operations-Open and Close restaurant-Count and collect money from bartenders/servers-Address guest complaints/problems-Write and price out new menu
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What skills help Assistant General Managers find jobs?
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What skills stand out on assistant general manager resumes?
What hard/technical skills are most important for Assistants General Manager?
Bruce Heiman Ph.D.
Professor of International Business, San Francisco State University
-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)
-Deep spreadsheet skills (pivot tables and macros, as examples).
-Relational database skills, including programming (e.g., MySQL)
-Data mining
-AI/Machine Learning experience
What soft skills should all Assistants General Manager possess?
Bruce Heiman Ph.D.
Professor of International Business, San Francisco State University
-Ability to work collegially in a diverse cultural setting
-Ability to identify good problems on which to work in a competent manner
-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues
-Some of my answers to Q1 above would also apply here
What assistant general manager skills would you recommend for someone trying to advance their career?
Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.
What type of skills will young Assistants General Manager need?
Patrick Scott Ph.D.
Assistant Professor of Economics, Louisiana Tech University
What technical skills for an assistant general manager stand out to employers?
Senior Lecturer, Indiana University Bloomington
List of assistant general manager skills to add to your resume

The most important skills for an assistant general manager resume and required skills for an assistant general manager to have include:
- Customer Service
- Math
- Cleanliness
- Strong Analytical
- Food Safety
- Guest Service
- Inventory Management
- AGM
- Human Resources
- Basic Math
- Customer Satisfaction
- Customer Complaints
- Food Quality
- Kids
- Restaurant Operations
- Cash Handling
- Bank Deposits
- Front Desk
- Culinary
- Exceptional Guest
- POS
- Food Handling
- Strong Customer Service
- Good Communication
- Financial Reports
- OSHA
- Guest Complaints
- Training Programs
- Inventory Control
- Store Operations
- Work Ethic
- Performance Reviews
- Excellent Guest
- Guest Satisfaction
- Labor Costs
- Employee Development
- Product Quality
- Food Preparation
- Customer Issues
- Cash Management
- Guest Relations
- Cost Control
- Cash Control
- Quality Guest
- Loss Statements
- Fine Dining
- Hotel Operations
- FOH
- Food Cost
- Customer Relations
Updated January 8, 2025