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Assistant general manager skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Dr. Timothy Edwards,
Bruce Heiman Ph.D.
Assistant general manager example skills
Below we've compiled a list of the most critical assistant general manager skills. We ranked the top skills for assistant general managers based on the percentage of resumes they appeared on. For example, 14.9% of assistant general manager resumes contained customer service as a skill. Continue reading to find out what skills an assistant general manager needs to be successful in the workplace.

15 assistant general manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant general managers use customer service:
  • Manage entire hotel/front desk/customer service/night audit/housekeeper
  • Supervised catering sales team to efficiently perform development functions, including key account operational management and compliance with customer service standards.

2. Math

Here's how assistant general managers use math:
  • Applied math skills to both day and nightly paperwork.
  • Train the instructors on the curriculum and how to teach Math, Science, Technology, and Engineering through robotics.

3. Cleanliness

Here's how assistant general managers use cleanliness:
  • Directed daily operations, including inventory, submitting orders, customer service, and cleanliness analysis.
  • Worked at various locations helping maintain cleanliness standards and operating standards.

4. Strong Analytical

Here's how assistant general managers use strong analytical:
  • Detailed oriented with strong analytical skills.
  • Demonstrated strong analytical and problems solving when dealing with profit and loss statements as well as handling challenging guests.

5. Food Safety

Here's how assistant general managers use food safety:
  • Handled currency and credit transactions quickly and accurately -Followed food safety procedures according to company policies and health and sanitation regulations.
  • Directed and coordinated activities necessary to assure proper implementation of established sales, food safety, and merchandising programs.

6. Guest Service

Here's how assistant general managers use guest service:
  • Supervised Guest Services Manager, Chief Engineer and Executive Housekeeper ensuring departments operated within budget while maintaining all standards.
  • Provided extra coverage to desk during exceptionally busy periods and answered phone inquiries as necessary for optimal guest service.

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7. Inventory Management

Here's how assistant general managers use inventory management:
  • Helped developed inventory management system for inventory orders/management
  • Improved revenue income through efficient inventory management, food and labor costs, public relations, and productivity/efficiency improvements.

8. AGM

An Assistant General Manager (AGM) primarily aids the General Manager to run daily business operations run smoothly. The Assistant Manager is responsible for weekly schedules, ordering merchandise, and assisting the General Manager with recruiting, training, planning, and marketing activities. An AGM responsibly delegates daily tasks and supervises staff.

Here's how assistant general managers use agm:
  • Promoted to AGM after successfully proving managerial skills within establishment.
  • Worked as a FOH AGM and trained to manage all staff functions including training, hiring, food and labor controls.

9. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how assistant general managers use human resources:
  • Managed the daily human resources activities; identified internal hiring requirements, screened and retained qualified candidates or administered disciplinary actions.
  • Recruited, trained and managed human resources and initiated certification program of personnel resulting in advanced customer services and retention.

10. Basic Math

Here's how assistant general managers use basic math:
  • Truck orders Managing labor with percentages with basic mathematical skills.

11. Customer Satisfaction

Here's how assistant general managers use customer satisfaction:
  • Participated in programs to improve customer satisfaction, and engaged in the development of property level financial and operational goals.
  • Resolved customer satisfaction issues by quickly formulating solutions; reported employee relations issues, guest incidents and employee injuries immediately.

12. Customer Complaints

Here's how assistant general managers use customer complaints:
  • Prepared sales and customer relations reports by analyzing and categorizing sales information, identifying and investigating customer complaints and service suggestions.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

13. Food Quality

Here's how assistant general managers use food quality:
  • Maintained emphasis on food quality, sanitation and service while keeping minimal food and labor cost percentages References gladly furnished upon request
  • Assist general manager with overall operation of restaurant, including management of personnel, food quality assurance, and restaurant cleanliness/appearance.

14. Kids

Here's how assistant general managers use kids:
  • Handled paperwork, supervised kids camps, inventory, cleaned office and took notes on recruitment film.
  • Oversee Assistant Merchandising Manager of Kids and Baby departments.

15. Restaurant Operations

Restaurant operations are various activities that are carried out in a restaurant to run the business. In other words, a restaurant operation encompasses the entire restaurant operation plan and includes all aspects of the day-to-day management of a restaurant. These operations include all activities related to food preparation, customer service, cleaning procedures, purchasing of raw materials, accounting, reporting, as well as food inventory and general maintenance of the restaurant environment.

Here's how assistant general managers use restaurant operations:
  • Evaluated individual restaurant operations and provided recommendations for improvements in procedures, products or equipment to Director of Operations.
  • Oversee all restaurant operations-Open and Close restaurant-Count and collect money from bartenders/servers-Address guest complaints/problems-Write and price out new menu
top-skills

What skills help Assistant General Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on assistant general manager resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What hard/technical skills are most important for Assistants General Manager?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What soft skills should all Assistants General Manager possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What assistant general manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.Steve Wages Ph.D. LinkedIn profile

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.

What type of skills will young Assistants General Manager need?

Patrick Scott Ph.D.

Assistant Professor of Economics, Louisiana Tech University

I think the importance of critical thinking and reasoning skills cannot be overstated enough. In this area, economics shines. Additionally, analytical and quantitative skills are more important than ever. Businesses continue to make the shift towards data-driven decision making. The ability to quickly analyze data and correctly assign an interpretation or meaning to that data is an important job market skill. With just a little bit of economic intuition, combined data science skills, business economics majors are uniquely positioned for success in the job market of tomorrow.

What technical skills for an assistant general manager stand out to employers?

Kerem Cakirer Ph.D.Kerem Cakirer Ph.D. LinkedIn profile

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

List of assistant general manager skills to add to your resume

Assistant general manager skills

The most important skills for an assistant general manager resume and required skills for an assistant general manager to have include:

  • Customer Service
  • Math
  • Cleanliness
  • Strong Analytical
  • Food Safety
  • Guest Service
  • Inventory Management
  • AGM
  • Human Resources
  • Basic Math
  • Customer Satisfaction
  • Customer Complaints
  • Food Quality
  • Kids
  • Restaurant Operations
  • Cash Handling
  • Bank Deposits
  • Front Desk
  • Culinary
  • Exceptional Guest
  • POS
  • Food Handling
  • Strong Customer Service
  • Good Communication
  • Financial Reports
  • OSHA
  • Guest Complaints
  • Training Programs
  • Inventory Control
  • Store Operations
  • Work Ethic
  • Performance Reviews
  • Excellent Guest
  • Guest Satisfaction
  • Labor Costs
  • Employee Development
  • Product Quality
  • Food Preparation
  • Customer Issues
  • Cash Management
  • Guest Relations
  • Cost Control
  • Cash Control
  • Quality Guest
  • Loss Statements
  • Fine Dining
  • Hotel Operations
  • FOH
  • Food Cost
  • Customer Relations

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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