Top Assistant General Manager Skills

Below we've compiled a list of the most important skills for an Assistant General Manager. We ranked the top skills based on the percentage of Assistant General Manager resumes they appeared on. For example, 12.4% of Assistant General Manager resumes contained Customer Service as a skill. Let's find out what skills an Assistant General Manager actually needs in order to be successful in the workplace.

The six most common skills found on Assistant General Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Assistant General Manager jobs:
  • Organized a team of customer service oriented individuals, overseeing customer interactions, quality assurance and customer satisfaction.
  • Maintained product and customer service quality standards by conducting ongoing evaluations, investigating complaints and initiating corrective action.
  • Achieved desired customer service goals by monitoring the service provided and developing and implementing alternative strategies as required.
  • Developed standards for customer service excellence and employee professionalism in collaboration with the owner and General Manager.
  • Managed wait staff responsibilities to maximize customer service for patrons and gained tangible experience in hospitality management.
  • Maintained high standards in Customer Service and safety controls that complied with regulatory guidelines.
  • Leverage exceptional clerical and customer service to improve customer base and maximize hotel profitability.
  • Managed store operations and administration including scheduling, reports, inventory, and customer service
  • Assisted with opening of business Extensive travel account balancing Provided customer service to travelers
  • Developed Customer Service Business Unit Business (CSBU) Application Portfolio Management strategy.
  • Collaborated with airport tenants in providing customer service excellence to 2+ million travelers.
  • Provided highest level of customer service with a positive and professional attitude.
  • Provided excellent customer service to all Patrons entering/inquiring/or staying at hotel.
  • Communicated with store manager regarding customer service issues and concerns.
  • Maintain high standards of customer service during fast-paced operations.
  • Progressed from a customer service associate to upper management.
  • Interacted with customers and controlled customer service initiatives.
  • Provided customer service and setup of community outings.
  • Demonstrated excellent customer service skills with all customers.
  • Provided excellent customer service to our daily customers.

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2. Weekly Payroll

high Demand
Here's how Weekly Payroll is used in Assistant General Manager jobs:
  • Administered weekly payroll and managed personnel issues, ensuring fair, consistent and documented disciplinary actions, as necessary.
  • Prepared bi-weekly payroll & processed accounts payable/receivable utilizing M-3 & hotel effectiveness daily.
  • Assured accurate and timely compensation of staff by processing bi-weekly payroll.
  • Conducted bi-weekly payroll responsibilities, conducted weekly and monthly inventory controls.
  • Calculated, ensured and submitted bi-weekly payroll to corporate office.
  • Managed bi-weekly payroll reports and coordinated with payroll company.
  • Processed biweekly payroll via ADP and related payroll/tax responsibilities.
  • Managed timekeeping for all associates and process biweekly payroll.
  • Prepared employees' schedule and accurately completed biweekly payroll
  • Create bi-weekly payroll reconciliation and submission.
  • Completed period closing, accounting (AP/AR), money handling, and all operational weekly payroll for 32 associates.
  • Calculate employee wages from plant records or time cards to send weekly payroll reports; submit invoice payments for vendors.
  • Trained new employees as well as new managers, and prepared for weekly payroll, inventory, and scheduling.
  • Prepare bi-weekly payroll for employees, exchange overseas money to cover monthly office expenses, and owner personal expenses.
  • Position includes various assignments: Prepared all departments weekly & bi-weekly payroll, ordered all supplies for the hotel.
  • Perform employee job performance reviews, resolve conflicts, appropriately schedule staff, and conduct weekly payroll.
  • Prepared daily revenue reports, weekly labor reports, bi-weekly payroll, month end bank reconciliations.
  • Performed weekly payroll and deposits, balanced petty cash and bar drawer and documented all invoices.
  • Managed weekly payroll, purchasing procedures, and inventory control; reducing waste and controlling expenses.
  • Managed all daily cash deposits and the weekly payroll of a staff of 20 employees.

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3. Guest Satisfaction

high Demand
Here's how Guest Satisfaction is used in Assistant General Manager jobs:
  • Assist GM in managing hotel day-to-day operation, assures optimum performance and continual improvement in guest satisfaction and associate satisfaction.
  • Monitored food/beverage standards and service quality to ensure guest satisfaction, foster regular clientele business and a neighborhood buzz.
  • Spearheaded initiatives to review guest feedback and quickly resolve areas of concern, successfully increasing overall guest satisfaction.
  • Facilitated the development of creative solutions to overcome obstacles and ensured implementation to continually improve guest satisfaction.
  • Maintained a focus on guest satisfaction and property financial success by implementing initiatives for achievement of goals.
  • Implemented aggressive hospitality training and ensure the hotel meets/exceeds company and brand standards for guest satisfaction.
  • Investigated and resolved food/ beverage quality and service complaints, ensuring guest satisfaction and repeat business.
  • Ensured exemplary guest satisfaction by enhancing employee productivity, morale and performance through individually created means.
  • Coordinated, trained and managed the hotel operation to achieve maximum profitability and guest satisfaction.
  • Collaborated with maintenance and housekeeping to maintain quality standards and maintained high guest satisfaction scores.
  • Analyzed weekly quantitative data related to guest satisfaction, providing successful resolution to identified issues.
  • Achieved record profitability of restaurant while increasing sales, food/service quality and guest satisfaction.
  • Provided sales with direction in maximizing profit and operational guidance to meet guest satisfaction.
  • Provided satisfactory Customer Service, Guest satisfaction to maintain customer business and repeat/return business.
  • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction.
  • Managed operations of all hotel departments to maintain Platinum status for Guest Satisfaction.
  • Implemented and trained a new housekeeping program which increased productivity and guest satisfaction.
  • Managed customer service support resulting in fewer reported complaints and greater guest satisfaction.
  • Retrained management and staff to ensure guest satisfaction and overall efficiency of restaurant.
  • Maintain customer relations and track all customer interactions to ensure guest satisfaction.

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4. Front Desk

high Demand
Here's how Front Desk is used in Assistant General Manager jobs:
  • Manage entire hotel/front desk/customer service/night audit/housekeeper
  • Accepted position to leverage Reception, Customer Service, and Front Desk and Audit career experience into Hospitality Management industry.
  • Managed all front desk operations Assisted General Manager Served as Acting General Manager in preparation for company expansion
  • Managed front desk operations, including corresponding with Housekeeping Management and Maintenance.
  • Managed housekeeping department/front desk associates.
  • Supervised all front desk operations, group reservations, housekeeping, scheduling and maintenance based off the needs of the property.
  • Oversee day to day operations of the front desk, food and beverage department, housekeeping department and the engineering department.
  • Managed bowling center employees, including front desk, snack bar, bar, mechanics, janitorial and office support staff.
  • Assisted the general manager in maintaining the day to day operations, assisted in payroll, and worked the front desk.
  • Supported the sales training that led to sales incentives for front desk associates generating over $40K in revenue in 2009.
  • Directed, planned and organized hotel operations and activities related to front desk services, guest service functions, and housekeeping.
  • Maintained an up to date budget control log for administration, front desk, housekeeping, maintenance and landscaping departments.
  • Review on a daily and weekly basis all cost accounts for housekeeping, front desk, restaurant, and administration.
  • Started as a front desk agent and made several advancements in under 3 years to become the Assistant General Manager.
  • Assisted the General Manager with all day to day duties, including supervising the front desk, and food/beverage employees.
  • Direct the operations of the front desk, reservations, auditing, communications, bell staff, and transportation services.
  • Supervised all areas of hotel including, front desk, dining room, lounge, kitchen and banquet staff.
  • Coordinate and communicate all sales, group meetings, and sleeping room information with the front desk and restaurant.
  • Reduced front desk checkout activity by 50% and increased housekeeping room turns by 400% for 3pm check-in.
  • Manage inventory and guest supply orders as well as monitoring the appearance and performance of the front desk staff.

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5. Financial Statements

high Demand
Here's how Financial Statements is used in Assistant General Manager jobs:
  • Reviewed daily revenues, accounts transactions and adjustments, statistical information, purchase commitments and monthly financial statements.
  • Ensured preparation of timely and accurate quarterly audited financial statements for SEC and Mississippi Gaming Commission quarterly reports.
  • Executed weekly financial statements including profit center inventories, reconciliation, and profit and loss statements.
  • Developed and organized accounting system to ensure timely month-end closings and review of financial statements.
  • Prepared monthly financial statements and operational reports submitted to General Motors and to banking institutions.
  • Maintained financial statements, purchasing activities, staffing and scheduling, and inventory/supply replenishment.
  • Review and analyze financial statements and data to improve profitability develop long-range financial plans.
  • Analyzed audit reports consisting of mathematical functions to retrieve input for daily financial statements.
  • Generated projected revenue levels for all departmental budgets and monitored all financial statements.
  • Conduct monthly analysis of financial statements to ensure accuracy of reporting figures.
  • Analyze financial statements to project future financial position and budget requirements.
  • Prepared yearly budgets, formulated financial statements and authorized all purchases.
  • Prepared, reviewed and assessed monthly or periodic financial statements.
  • Reconciled balance sheet accounts and developed accurate monthly financial statements.
  • Review financial statements and budget to increase property efficiency.
  • Prepared financial statements for Tribal Council and Tribal Corporation.
  • Prepared financial statements for presentation to corporate officers.
  • Prepared financial statements and operating budgets.
  • Manage general ledger through financial statements.
  • Maintained financial statements for hotel.

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6. Food Safety

high Demand
Here's how Food Safety is used in Assistant General Manager jobs:
  • Directed and coordinated activities necessary to assure proper implementation of established sales, food safety, and merchandising programs.
  • Utilized critical temperature logs daily to ensure food safety and guaranteed product freshness.
  • Advanced ordering/ inventory process; ensured alcohol/food safety programs with 0 violations.
  • Executed internal customer operation audits as well as monitoring food safety protocols.
  • Achieved my ServSafe Certification by passing the examination covering food safety.
  • Keep records required by government agencies regarding sanitation and food safety.
  • Prepare for operational inspections for food safety and standard operating procedures
  • Ensured outstanding Quality Improvement /Assurance standards for food safety.
  • Maintained food safety regulations and confirmed necessary cleaning tasks.
  • Enforced all security procedures and Food Safety requirements.
  • Followed all safety and food safety regulations.
  • Implemented food safety and alcohol consumption awareness.
  • Maintained food safety and sanitation requirements.
  • Maintained all food safety temperatures.
  • Followed food safety and food handling procedures to ensure that federal regulations were met and the facility maintained a top rating.
  • Facilitated daily operations of the store and ensured compliance with local laws, and food safety including CCP, and HACCP.
  • Complete Food Safety review, assign closing tasks to dedicated closer or team member during slow periods or low sales volume.
  • Exhibited thorough knowledge of foods, food safety standards, beverages, supervisory duties, service techniques and guest interactions.
  • Service, customer service, inventory, day part, food safety, inspections, and master of every station.
  • Facilitated training and testing for all employees regarding alcohol awareness and food safety guidelines as set forth by the state.

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7. Daily Operations

high Demand
Here's how Daily Operations is used in Assistant General Manager jobs:
  • Assisted General Manager with tasks involved in daily operations with personal focus on scheduling/labor control and team development/restaurant culture.
  • Coordinated daily operations with all co-workers, performed review of staff and management, performed inventory and variance reconciliation.
  • Assisted general manager in daily operations including supervision, training, scheduling, billing and daily operations reports.
  • Managed daily operations of a full service hotel and restaurant, including initiating customer service training program.
  • Assist General Manager in managing daily operations to ensure positive, safe and profitable working environment.
  • Co-managed the daily operations of the establishment including selection, development and performance management of employees.
  • Managed inventory and profit control by ensuring daily operations followed all company policies and procedures.
  • Collaborated on the management of daily operations for a retail/wholesale industrial and construction supply store.
  • Supervised a team of 75+ employees during daily operations by being hyper-organized and detail-oriented.
  • Position Profile: Spearheads initiatives for optimal daily operations and ensures responsible fiscal activity.
  • Assist the General Manager in daily operations along with development and performance management of employees
  • Managed daily operations of fast-paced new restaurant, coordinating deliveries and overseeing inventory.
  • Conducted team meetings to facilitate organization and planning for successful daily operations.
  • Demonstrated superior management skills, while overseeing daily operations of the restaurant.
  • Led daily operations, oversaw inventory management, & coordinated food production.
  • Managed staff and daily operations including all aspects of restaurant management.
  • Coordinated daily operations for a high-volume, service-delivery events management corporation.
  • Waged daily operations of customer service and accounts receivable departments.
  • Assisted general manager with all daily operations associated with restaurant.
  • Evaluate and implement procedures and improvements to daily operations.

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8. Room Hotel

high Demand
Here's how Room Hotel is used in Assistant General Manager jobs:
  • Administered day-to-day business operations for 2,700 room hotel/casino.
  • Completed any financial reports, guest assistance claims, requests for proposals, and oversaw all operations of the 184-room hotel.
  • Managed all aspects of operations of a 150 room hotel with two meeting rooms, and a full service lounge bar.
  • Ensured the efficient and effective management of the hotel in order to maximize revenue and profit opportunities for a 145 room hotel
  • Managed housekeeping department, and assisted in management of front desk, restaurant and management staffs in this 118 room hotel.
  • Enabled the successful management of 421-room hotel with 20,000 square feet of meeting space and a 50,000 square foot water park.
  • Oversee the 129 room hotel and it's 900 square feet of meeting space in the absence of the general manager.
  • Managed daily operations for a full-service 121-room hotel; to include front desk reception, housekeeping, breakfast, dinner.
  • Manage hotel opening operational procedures for a 93 room hotel and a total of four managers and 22 employees.
  • Assist General Manager in daily duties in a 175 room hotel with total revenue over 8 million per year.
  • Total responsibility of a 175 room hotel that includes the Front Desk, Maintenance, Housekeeping, and Laundry.
  • Assisted General Manager with daily operations and procedures of a 126 room hotel owned by Virginia Mason Hospital.
  • Assisted general manager with directing and coordinating activities of a 2.4 million 124 room hotel through 21 employees.
  • Supervised and trained employees in all aspects of data management and operations of this 150-room hotel.
  • Transferred from sister hotel Hampton Inn S.O.C., to this 172 room hotel, same ownership.
  • Involved in all aspects of running a 151 room hotel with a 6.7 million dollar budget.
  • Assisted General Manager by handling all aspects of the front office at a 170 room hotel.
  • Identified, coordinated and helped implement improvements to all operations for the 100 room hotel.
  • Provided support for daily operation of restaurant, lounge and 52 room hotel operation.
  • Managed Engineering and Shuttle drivers at a 200-room hotel in the Disneyland Resort area.

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9. Staff Members

high Demand
Here's how Staff Members is used in Assistant General Manager jobs:
  • Reviewed and interpreted satisfaction scores and surveys for staff members identifying strengths and opportunities to maintain/improve scores.
  • Establish expectations and parameters of kitchen goals and effectively communicate them to staff members.
  • Partnered successfully with all departments to produce a healthy positive relationship among staff members.
  • Led, educated and directed staff members on organizational messaging and communication methods.
  • Retain and motivate staff members and resolve problems and recommend discipline and performance evaluations
  • Facilitate clear communication between staff members.
  • Assisted in the hiring, training and supervision of all staff members of Gourmet To Go and full service catering business.
  • Served as the Guest Services Administrator-in-Charge for an IU Men's Basketball home game with 150 staff members reporting to me.
  • Establish and implement departmental policies, goals, objectives, and procedures conferring with department managers and staff members as necessary.
  • Served as an Assistant General Manager at a Family Dining Restaurant that provided seating for 65 and employed 20 staff members.
  • Managed team of approximately thirty staff members with focus on staffing, payroll, scheduling, hiring, training and coaching.
  • Helped cultivate a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.
  • Maintained a standard of sales for the store through consistent training of the staff members and assisting in closing sales.
  • Served as a first point of contact to all other hourly staff members, conducted developmental materials for training regularly.
  • Develop and lead a team of 190 staff members which provide over 13,000 meals per day, within 23 locations.
  • Managed team of 70 staff members, including 15 Sales Managers, and maintained effective daily retail operations for business.
  • Managed day-to-day and long-range operations for the store, including training new staff members and ensuring compliance to company policies.
  • Provide leadership for staff members through effective communication, coaching, training, development and conduct regular staff meetings 10.
  • Achieved and maintained exceptional customer service by creating a welcoming and friendly environment for hotel patrons and staff members alike.
  • Developed and improved business standard operating procedures for new staff members, creating new policies to optimize channels of revenue.

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10. Loss Statements

high Demand
Here's how Loss Statements is used in Assistant General Manager jobs:
  • Develop reports for senior management regarding the performance and financial positions of the restaurant performance by creating profit/loss statements.
  • Assisted the General Manager in generating annual departmental hotel expense budget and monitored period profit and loss statements.
  • Analyze department Profit & Loss statements and budgets and evaluate overall financial performance Accomplishments.
  • Analyzed monthly profit and loss statements for accuracy and maximized cost-cutting opportunities.
  • Interpreted Profit and Loss Statements and developed action plans to increase profitability.
  • Generate monthly financial reports, including analyzing profit and loss statements.
  • Interpreted profit and loss statements identifying our areas of opportunity.
  • Analyzed profit and loss statements to determine financial opportunity.
  • Reviewed profit and loss statements to ensure maximum profitability.
  • Monitored financial control through profit and loss statements covering food and beverage, consumables, salaries, waste, and overhead.
  • Analyzed and streamlined profit and loss statements utilizing company food and labor tools in order to run at or below budget.
  • Utilized profit and loss statements to create recovery plans for different stores, resulting in appropriate profit margins for the company.
  • Generated monthly profit and loss statements, breaking down expenses for the store, which resulted in growth of profits.
  • Used labor standards, profit and loss statements and STAR reports to manage revenues, control expenses and maintain profitability.
  • Developed accounting procedures including day to day sales reporting, profit and loss statements, and accounts receivable tracking.
  • Analyzed profit and loss statements and participated in the creation of budgets that helped accurately predict and control costs.
  • Review and analyze KPI's and Profit & Loss statements, to occupancy strategies and achieve budgeted goals.
  • Managed and controlled profit and loss statements through labor analysis, controllable costs, and guest satisfaction.
  • Job duties included cash handling, Profit and Loss statements, ordering and keeping inventory control.
  • Research profit and loss statements per 4 week period as well as investigate credits/vouchers from vendors.

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11. Food Cost

high Demand
Here's how Food Cost is used in Assistant General Manager jobs:
  • Coordinated overall food cost analysis to identify areas of improvement in food handling and preparation.
  • Managed daily operations including food costs, proper staffing levels and overall safety and sanitation.
  • Inventory management/food cost management/labor cost management below or within budget parameters.
  • Supervised all staff of 26, worked closely with Executive Chef to decrease food cost and liquor cost by 28%.
  • Obtained sufficient labor and food cost to ensure a profit gain and generated $2 million in sales in first year.
  • Managed the daily operations- labor, liquor and food cost controls, Managed 75 employees, implemented efficiency practices for employees.
  • Maintained store sales/labor guidelines, monitored food cost vs. food usage, inventory and prepared weekly food orders and inventory reports.
  • Developed low- food cost specials of the day, reduced waste in food preparation by following recipe guidelines and portion size.
  • Run day to day operations, calculate food cost, calculate labor, ensure operation of shift, scheduling, hiring.
  • Use daily, weekly and monthly financial reports to determine sales projections, food costs and labor projections and plan accordingly.
  • Lowered food cost to under 1.0% (budget 3.0%) & earned Award of Merit for food safety inspection.
  • Reduce food cost, handle paper work, go above and beyond for customers.... Making them our top priority.
  • Established procedures for FOH and kitchen for ordering, inventory, menu recipes, and actual food cost per item.
  • Inventory management, Hiring and training of new staff, Managing loss prevention, labor cost and food cost reports.
  • Maintain labor and food costs, weekly and monthly inventory, scheduling, and opening / closing of the store.
  • Lowered bar and food costs during first few months by rehiring staff, organizing procedures, and changing purchasing levels.
  • Control food cost by ordering the deliveries received twice weekly to ensure that we are meeting our food cost goals.
  • Created ordering database comprised of seasonal par levels to achieve a low food cost while optimizing prime cost and quality.
  • Assisted in supporting staff with policies and procedures to maintain control of waste to meet with company food costs percentages.
  • Managed and trained all new hires, all documentation of orders, inventory, food costs, and deliveries.

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12. GM

high Demand
Here's how GM is used in Assistant General Manager jobs:
  • Initiated Total Quality Management paradigm for business improvement as well as anticipating and responding to industry trends and changes.
  • Analyzed existing operations and instituted new policies to transition cultural paradigm into one with a competitive awareness and drive.
  • Maintain Assistant General Manager responsibilities and execute successful decisions concerning the restaurant when owner/GM was not present.
  • Analyzed test user survey response data to identify customer segmentation and tailor target marketing message.
  • Exercise sound judgment and objectivity when resolving conflicts and diffusing emotionally charged situations.
  • Developed and maintained pipeline database of customers to monitor and augment guest service.
  • Developed new marketing strategies to penetrate low membership market segments.
  • Translate specific documentation upon GM request; Translate Operational Standards.
  • Transitioned property through ownership/management change without a GM.
  • Performed administrative, procedural decisions and judgments.
  • Assist GM/Sales Department with group bookings/configurations.
  • Conducted interviews under GM supervision.
  • Assisted GM with making decisions; oversaw team performance, removed obstacles to success and ensured adequate resources are always available.
  • Promoted rapidly to shift manager and ultimately to Assistant GM based on strong customer relations, problem-solving skills, and leadership.
  • Worked closely with the GM and Events Managers in launching movie premiers and catering to high profile VIP's and celebrities.
  • Reviewed weekly sales numbers and club Statistics with the GM to identify potential revenue gaps and modify sales execution as necessary.
  • Assist GM with all interviews and hiring: Primarily responsible for operations of the hotel: Responsible for inspecting guests rooms
  • Typed documents such as correspondence, drafts, memos, and emails, and prepared 5 reports weekly for GM.
  • Assisted with GM planning and deployment of strategic plan to achieve owner profit, satisfied guests, and motivate team.
  • Record, organize, and communicate information regarding work status, to provide the GM with data for decision making.

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13. Inventory Control

high Demand
Here's how Inventory Control is used in Assistant General Manager jobs:
  • Managed purchasing and inventory control to ensure full menu availability and sufficient levels of high quality product while eliminating waste.
  • Provided administrative support to management staff including inventory control, facility management and technology support for hotel specific software.
  • Assist with building effective operations by instituting inventory controls, improving productivity through training, and energizing employee participation.
  • Boosted profitability against corporate objectives by monitoring budget expenses against forecast quarterly for payroll, procurement and inventory control.
  • Increased profit margin substantially by tightening inventory controls and implementation of procedures, policies and standardization.
  • Supervised daily operations in housekeeping department for guest services, inventory control, hiring and scheduling.
  • Inventory Control specialist; processing all reports for accuracy of inventory and inter-store transfer updates.
  • Implemented an inventory control system and evaluated profitability of the maintenance department and suppliers quarterly.
  • Directed inventory control initiatives to ensure products were available and ordered as needed.
  • Executed procurement activities, generate cost analysis reports and implement inventory control practices.
  • Control cost by maintaining operational standards, proper truck ordering/receiving and inventory control.
  • Improved quality and productivity by implementing new training and inventory control procedures.
  • Managed inventory control of the general merchandising department including shipping and receiving.
  • Monitored building space utilization and made recommendations for efficiency and inventory control.
  • Contributed to and recommended budget, capital expenditure, and inventory controls.
  • Managed all daily operations including forecasting, inventory control and product merchandising.
  • Managed and organized all kitchen storage facilities including all inventory controls and ordering
  • Managed opening and closing procedures, and oversaw purchasing and inventory control.
  • Resolved escalated customer issues; managed all inventory control and vendor relations.
  • Developed and implemented a standardized inventory control system and ordering system.

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14. Food Preparation

high Demand
Here's how Food Preparation is used in Assistant General Manager jobs:
  • Performed multiple hospitality services including food preparation, amenity delivery, transportation arrangement, laundry services, etc.
  • Supervised daily food preparation and ensured the restaurant met all health and sanitation requirements.
  • Supervised food preparation, maintenance and production within Country Kitchen and Health Department guidelines.
  • Ensured accurate food preparations and temperatures were maintained by Federal requirements and company policy.
  • Developed and initiated food preparation lists to maximize portion control and minimize waste.
  • Trained new employees on food preparation, equipment utilization and delivery protocols.
  • Trained employees at various locations in customer service and food preparation procedures
  • Monitor food preparation to ensure timeliness, portions and prescribed presentation.
  • Supervised and coordinated activities of cooks engaged in food preparation.
  • Performed order-taking, food preparation and, occasionally driving.
  • Monitored inventory, food preparation, resolved customer complaints.
  • Assisted chef and entire kitchen staff with food preparation, plating, and service for groups of 100 or more people.
  • Assist with food preparation, running the register, hiring staff, terminations, training, scheduling, and inventory management.
  • Perform food preparation and serving duties, such as carving meat, preparing ingredients, and ensure food safety and quality.
  • Manage a team of both front store employees and back store employees to ensure quality customer service and excellent food preparation.
  • Supervised employees on the closing shift, in all areas, from food preparation to customer service, to cleaning.
  • Supervised cleaning and maintenance of the dining room and food preparation areas to ensure health and sanitation codes were met.
  • Prepared grills and other equipment for food preparation, and organized the items and utensils for usage with designated menu.
  • Supervised kitchen staff of 20+ people and ensured proper set-up, food preparation, clean up and shut down.
  • Supervised the food preparation zone, and looked after the hygiene, quality of food served to the customers.

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15. Labor Costs

average Demand
Here's how Labor Costs is used in Assistant General Manager jobs:
  • Improved revenue income through efficient inventory management, food and labor costs, public relations, and productivity/efficiency improvements.
  • Developed and implemented the formation of full menus and modifications analyzing seasonal food selections, labor costs and profitability.
  • Gathered, analyzed and reported on metrics, identifying and addressing productivity opportunities and minimizing labor costs.
  • Scheduled appropriate staff using sales predictions that helped control labor costs while ensuring customer satisfaction.
  • Maintained budgeted labor costs through accurate forecasting and daily monitoring of productivity index levels.
  • Supervised daily operations, including opening/closing, customer service and managing labor costs.
  • Supervised opening/closing, managed labor costs, effectively managed inventory and controlled waste.
  • Monitor and effectively control labor costs while consistently maintaining adequate staffing levels.
  • Developed internal operating procedures for emphasis on product and labor costs.
  • Improved manpower and resource utilization to reduce operating and labor costs.
  • Maintained food and labor costs to ensure consistent restaurant profitability.
  • Produced and Monitored profit/loss reports and sales/labor costs.
  • Increased productivity while reducing and maintaining labor costs.
  • Monitored department labor costs including housekeeping MPR.
  • Contributed to leadership team meetings with a detailed focus on department sales, margin, gross profit, and labor costs.
  • Adhere to company standards and services levels to increase sales and minimize costs, including utility, supply and labor costs.
  • Key Achievements: *Consistently reduced labor costs and increased sales, contributing to significant profit increases while meeting or surpassing benchmarks.
  • Worked with general manager to increase profits and minimize costs, including drink needs, supplies, utility and labor costs.
  • Decreased food and labor costs for a savings of over $10K by implementing a self designed inventory management system.
  • Recorded and analyzed cash flow, movement of inventory, labor costs and cost of sales on a daily basis.

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16. Sales Goals

average Demand
Here's how Sales Goals is used in Assistant General Manager jobs:
  • Maintained but usually exceeded company appearance standards, sales goals and overall company objectives.
  • Promoted to General Manager for exceeding sales goals and exemplary customer service.
  • Headed cross-functional initiative & achieved sales goals and undeniable customer service.
  • Supervised customer service procedures and tracked sales goals and inventory.
  • Managed a four person membership sales team for Urban Active Fitness where I maintained sales goals of 90% or better.
  • Assisted with the coordination and development of annual marketing strategy including scheduling of all marketing activities, sales goals and budgets.
  • Crunch payroll and submit weekly, ensure store is making sales goals and discount card sales, complete corporate directed tasks.
  • Lead sales team to meet and exceed daily, weekly and monthly sales goals, supplement, concession and retail sales.
  • Lead generation through utilization of mailers and referral programs to continue to meet and exceed company sales goals and metrics.
  • Supervised and coached team of Sales Managers to meet daily sales goals, loyalty goals and deliver outstanding customer service.
  • Achieved sales goals, deposit cash, and maintained a clean and positive work atmosphere and other duties as required.
  • Recognized for re-establishing best practices and exceeding fiscal sales goals every year after taking the position in the Houston location.
  • Assisted in preparing P&L Budget: determine sales goals and strengths along with dissecting areas of opportunities.
  • Manage customer service program; plan and drive sales goals; manage budget and financial functions; track inventory.
  • Focused on meeting daily store sales goals while ensuring top of the line customer service and attention to detail.
  • Achieve store level earnings & sales goals while building relationships with current & prospective customers, maximizing their experience.
  • Manage a crew consisting of 15-20 people, maintained shop-ability and achieve sales goals set by the district manager.
  • Used teamwork, effective conflict resolutions, and time management skills resulting in surpassing sales goals on regular basis.
  • Exceeded monthly membership sales goals and was awarded President's Club Award for sales achievements at Old Town location.
  • Engage and brainstorm with the sales manager company quarterly marketing plans to produce ideas to achieve sales goals.

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17. Bank Deposits

average Demand
Here's how Bank Deposits is used in Assistant General Manager jobs:
  • Meet restaurant financial objectives by forecasting requirements, scheduling, expenditures, analyzing variances and bank deposits.
  • Monitored cash management including overseeing daily profit, bank deposits, and submitting daily paperwork.
  • Perform administrative and office accounting procedures; prepare bank deposits and bank reconciliations.
  • Complete bank deposit slips accurately and make bank deposits daily per established guidelines.
  • Coordinated transportation for bank deposits with appropriate escorts as defined by branch policy.
  • Assist Management with closing operations cashiering and preparing bank deposits.
  • Prepare bank deposits according to company safety standards and procedures.
  • Maintained all necessary paperwork and prepared bank deposits.
  • Balanced daily registers, and prepared/delivered bank deposits.
  • Balanced and audited financial reports including bank deposits.
  • Prepared bank deposits every evening.
  • Prepared and deposited bank deposits.
  • Oversee crew and drivers prep vegetables and slice meats open store make bank deposits clean and make sure daily checklist is completed
  • Set up food for catering event train new employees order supplies and food for catering service, manage bank deposits etc.
  • Ensured cash control procedures were properly followed including: bank deposits, safe funds, and petty cash and LP audits.
  • Process monthly travel agent commission, bi-monthly payroll, make bank deposits and ensure appropriate amounts of change are on hand.
  • Supervised, hired, scheduled and trained employees Prepared, expedited, stored, and ordered food Inventory control Made bank deposits
  • Perform manager duties including recruiting for positions, handling accounts payable and receivable, resolving guest issues, making bank deposits.
  • Count money, make bank deposits, monitor sales and food cost, monitor labor, and run payroll budgets!
  • Handled accounting and financial store responsibilities, including counting and maintaining accurate cash drawer balances, and all bank deposits.

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18. FOH

average Demand
Here's how FOH is used in Assistant General Manager jobs:
  • Trained and managed FOH staff and improved overall quality, organization and professionalism of restaurant and bakery.
  • Direct responsibilities include maintaining entire FOH schedule consisting of approximately 60 employees.
  • Scheduled all proper labor levels/percentages for all FOH positions
  • Supervised kitchen and FOH costs and adjusted accordingly
  • Experience with FOH system cash registers, drawer drops, daily deposits, and safe counts, refunding checks and voids.
  • Implemented and organized set ups of all FOH systems, equipment, product, as POS Systems for new restaurant.
  • Coached 50 plus employees, including Kitchen, FOH & bar, developing & mentoring them to reach full potential.
  • Designed and implemented a new floor plan system to allow for easier and more efficient guest rotation for FOH team.
  • Staff Management: Manage, motivate, train, and develop FOH personnel, including conflict resolution and disciplinary issues.
  • Assist General Manager in running the FOH staff, settling all guest issues and insuring all guests leave happy.
  • Maintained FOH operations including greeting guests, oversaw reservations, interacting with guests and helping staff during busy shifts.
  • Developed an inventory system, organized and ordered all FOH supplies; including liquor, office supplies & uniforms.
  • Designed all FOH processes, initial hiring and ordering for a restaurant that became profitable within first 3 years.
  • Restructured and installed entire FOH Training Program, resulting in increased employee knowledge and proficiency and decreased member complaints.
  • Recorded all inventories and did all ordering with multiple vendors for the FOH to run at maximum efficiency.
  • Created all checklists for FOH staff, all training guides, menu tests and employee handbooks in house.
  • Train and retain 50 FOH team members by providing great leadership and ensuring a fun work environment.
  • Opened, closed, and managed FOH operations 5-6 days per week in a key holder position.
  • Open and setup all FOH operations Maintain bank and cost control of inventory Train staff on wine knowledge
  • Oversee all employees focusing on FOH house team's members and their commitment to Wood Ranch standards.

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19. Customer Complaints

average Demand
Here's how Customer Complaints is used in Assistant General Manager jobs:
  • Prepared sales and customer relations reports by analyzing and categorizing sales information, identifying and investigating customer complaints and service suggestions.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Achieved this through constant management and accountability of 3PL sites causing immediate reductions in Damage/Defect percentages and customer complaints.
  • Managed escalated customer complaints to ensure the client experience is positive in order to maintain affirmative brand recognition.
  • Resolved customer complaints by identifying problems and taking appropriate corrective actions resulting in 100% customer satisfaction.
  • Resolved customer concerns while maintaining a calm attitude and showing expertise in rendering solutions to customer complaints.
  • Resolve customer complaints and implement sales strategies to continually improve occupancy levels and revenues.
  • Position includes responsibility for sales, merchandising, customer complaints, and inventory management.
  • Resolved customer complaints via telephone or in-person meetings to ensure customer satisfaction and retention.
  • Negotiated suppliers, oriented sales persons, observed stock, administered customer complaints successfully.
  • Manage inventory on a weekly basis and handle customer complaints/restaurant complications as needed.
  • Resolved customer complaints, handled collections, controlled inventory and maintained vendor relationships.
  • Handled all inbound customer complaints and provided service recovery for complete customer satisfaction.
  • Handled and resolved customer complaints by listening to and properly identifying customer issues.
  • Handled customer complaints and developed client rapport by constantly interacting with visitors.
  • Provided outstanding customer service, including handling and solving customer complaints.
  • Resolve customer complaints and answered customer questions regarding policies and procedures.
  • Reduced quality and customer complaints with standardized work and improved training.
  • Decreased rejected parts by developing and implementing customer complaints tracking system.
  • Resolved customer complaints regarding food quality and service related issues.

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20. Company Standards

average Demand
Here's how Company Standards is used in Assistant General Manager jobs:
  • Reinforced company standards to create a culture of accountability and recognition that lead to substantial decrease in turnover and improved operations.
  • Developed and implemented Customer service training programs which helped Operations Teams improve Customer service scores so they exceeded company standards.
  • Prepared a variety of food utilizing various tools to maximize efficiency to ensure customer satisfaction in accordance to company standards.
  • Provided excellent customer service and satisfaction while exceeding company standards in all areas of operation in the restaurant.
  • Provide on-the-job-training to all employees on company standards to ensure that everyone fully understands company direction.
  • Coordinated and designed store displays demonstrating creative elements while adhering to company standards and specifications.
  • Ensured customer satisfaction by consistent delivery of quality and service meeting or exceeding company standards.
  • Cultivated a store location that exceeded company standards in guest service and operational processes.
  • Communicated with Spanish speaking associates to ensure job completion in accordance with company standards.
  • Recruited qualified applicants and conducted training for various positions in accordance with company standards.
  • Motivated employees to execute seasonal transitions within the limited time provided in company standards.
  • Monitor and ensure compliance with amenity programs, company standards and promotional materials.
  • Provide exceptional customer service that meets our company standards of conveying southern hospitality.
  • Controlled inventory by receiving shipments according to company standards and processed returns.
  • Focused heavily on stores equipment and facility management to uphold company standards.
  • Focused on controlling labor while effectively utilizing company standards and policies.
  • Facilitated all on-property training in company standards and daily work processes.
  • Helped innovate internal processes to increase profitability within company standards.
  • Promoted to Management after exceeding Sales and company standards.
  • Ensured productivity and adherence of proper company standards.

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21. POS

average Demand
Here's how POS is used in Assistant General Manager jobs:
  • Strengthened customer brand loyalty by assessing positive interactions on their sales floor and fostering an exceptional customer service experience.
  • Partnered with key business leaders to develop/align business and Human Resource strategies to achieve a productive/positive work environment.
  • Interfaced and maintained positive relations between Department Managers, administrative Staff and other employees.
  • Facilitated development of international sales exposure and increased sales 35% within one-year period.
  • Created an environment that promoted teamwork and developed mutual respect and positive attitudes.
  • Assisted in implementation of new product advertisement and vendor communication for such purpose.
  • Developed daily logistics plans for drivers and handled daily deposits and cash reconciliations.
  • Lead a positive team environment by recognizing and reinforcing individual and team accomplishments.
  • Utilized communication skills by positively interacting with customers and employees.
  • Committed to establishing a positive environment for employees and customers.
  • Trained and advanced several hourly staff into salaried management positions.
  • Interacted positively with customers while promoting restaurant and services.
  • Completed restaurant opening and closing procedures and manage deposits.
  • Trained personnel for management positions throughout the company.
  • Promoted over 10 employees into salaried management positions.
  • Helped increase customer satisfaction and positive social media.
  • Composed several on-site and off-site marketing events.
  • Maintain positive fitness faculty culture and cleanliness.
  • Contacted local businesses for marketing purposes.
  • Motivated employees with positive reinforcement.

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22. Human Resources

average Demand
Here's how Human Resources is used in Assistant General Manager jobs:
  • Managed the daily human resources activities; identified internal hiring requirements, screened and retained qualified candidates or administered disciplinary actions.
  • Recruited, trained and managed human resources and initiated certification program of personnel resulting in advanced customer services and retention.
  • Develop and administer human resources, facilities maintenance and management program, energy conservation, and water conservation program.
  • Spearheaded range of human resources initiatives: recruitment/terminations, scheduling, and process improvement implementation to maximize efficiency.
  • Recommend and/or initiate salary, disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.
  • Managed and supervised department managers and executed daily operations of the hotel, including human resources duties.
  • Manage Human Resources functions to include hiring, performance evaluations, disciplinary actions and development planning.
  • Oversee any salary, disciplinary or staffing/human resources-related actions in accordance with company rules and policies.
  • Transferred to Flamingo Lodge during winter months in the capacity of Operations Manager/Human Resources Manager.
  • Led accounting, human resources and administration functions of high-volume hospitality enterprise.
  • Manage day to day operations of hotel including Sales and Human Resources responsibilities
  • Completed extensive management, human resources and disciplinary training through the company.
  • Created documentation and trained Human Resources teams regarding new Performance Appraisal system.
  • Completed all associate documentations, and other Human Resources items as necessary.
  • Communicate regularly with General Manager and Human Resources regarding department processes.
  • Submitted detailed reports to Director of Human Resources and General Manager.
  • Coordinated daily Human resources activities including recruiting, hiring and benefits.
  • Completed and maintained all employee documentation relating to Human Resources.
  • Managed daily resort operations, human resources and homeowner relations.
  • Handled Human Resources department effectively to include payroll and administration.

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23. Special Events

average Demand
Here's how Special Events is used in Assistant General Manager jobs:
  • Created cost-effective and morale-boosting programs (including special events and tiered award structures) that increase employee satisfaction and productivity.
  • Initiated and organized a marketing team tasked with generating an increase in both overall awareness of promotions and special events
  • Designed and implemented creative marketing campaigns for special events and local awareness, developed Internet presence and advertising initiative.
  • Generated additional marketing income by securing sponsorship dollars for special events and through on-site advertising and display opportunities.
  • Designed, developed and implemented property wide promotions, gaming tournaments, special events and customer development programs.
  • Managed internal operations, special events and maintained positive relationship as a company liaison within the community.
  • Supervised staff members, coordinated special events and handled restaurant open/close.
  • Supervised daily operations, coordinated and executed successful special events.
  • Coordinated special events and contributed to successful growth of operations.
  • Coordinated and managed special events hosted at restaurant.
  • Planned and Coordinated special events and charity donations.
  • Developed and facilitated member functions and special events.
  • Coordinated special events and made travel arrangements.
  • Coordinate special events, contests and participation award gifting suites, manage press lines and red carpet arrivals at celebrity-driven events.
  • Managed special events, including staffing Arena Grand booths at Halloween High Ball, Arnold Film Festival, and promo screenings.
  • Organize special events at the facility, including sorority & fraternity events, promotions, holiday events, and corporate gatherings.
  • Consulted and booked all special events to ensure proper execution reaching $33,000 in special event revenue in one financial period.
  • Plan and coordinate all special events, such as sports events, holiday events, daily and weekly specials for restaurant.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons to build client relationships in the community.
  • Increased customer base and retention by creating, coordinating, and execution of business functions and special events throughout the community.

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24. Company Policies

average Demand
Here's how Company Policies is used in Assistant General Manager jobs:
  • Handled currency and credit transactions quickly and accurately -Followed food safety procedures according to company policies and health and sanitation regulations.
  • Documented and monitored all equipment maintenance records pertaining to facility attractions according to company policies and safety procedures.
  • Monitored and ensured adherence to company policies, closed dealers who operated outside of policy.
  • Followed company policies and procedures and am able to effectively communicate them to subordinates.
  • Reviewed operational expenses and inputted financial reports in computer system according to company policies.
  • Followed and enforced company policies and procedures regarding execution of repairs and safety.
  • Developed and maintained a staff that provided professional service while following company policies.
  • Established credit policies and operating procedures based on company policies and regulations.
  • Ensured strict adherence to company policies and maintained excellent customer relationships.
  • Interacted with Corporate to ensure adherence to company policies and requirements.
  • Monitored employee performance, performed appraisals according to company policies.
  • Implemented all company policies and procedures for safety and security.
  • Manage restaurant in accordance with established company policies and procedures.
  • Delivered instruction in computer operations and company policies and procedures.
  • Maintained operations by implementing company policies and standard operating procedures.
  • Provide employee training in retail operations, and company policies/procedures.
  • Implemented company operating procedures and ensured compliance with company policies.
  • Maintain store operations by coordinating an enforcing company policies.
  • Trained incoming managers on company policies and closing procedures.
  • Counseled and disciplined employee according to company policies.

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25. Weekly Schedules

average Demand
Here's how Weekly Schedules is used in Assistant General Manager jobs:
  • Develop and implement weekly schedules and quarterly shift bids optimizing operational coverage while gaining maximum productivity.
  • Prepared and directed weekly schedules according to store budget and payroll policies to escalate productivity.
  • Counted and reported inventory utilizing company software, Created department weekly schedules.
  • Prepared weekly schedules in accordance with operational needs and labor forecast.
  • Created weekly schedules accommodating various employee requests.
  • Help open and train staff* Hire and train new hires* Write weekly schedules adjust labor cost* Order supplies and control food cost
  • Completed weekly schedules to labor guidelines, payroll, banking and cash duties, hiring and terminations, and employee reviews.
  • Ensured the creation of the weekly schedules, while working within labor guidelines and meeting target costs for each event.
  • Completed weekly schedules according to payroll policies, and worked closely with district manager to formulate and build the brand.
  • Prepare weekly schedules based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
  • Maintain staffing; hire, terminate, train and produce weekly schedules for front of the house.
  • Prepared and processed more than eight food orders monthly, weekly schedules while providing staffing requirement proficiently.
  • Planned more than 50 employees weekly schedules, resulting in an operable and successful restaurant service.
  • Complete weekly schedules of all Front of the House staff to meet the demands of business.
  • Created weekly schedules for all 150 employees; including servers, hosts, bartenders and managers.
  • Conducted orientation for all new employees and made weekly schedules for front desk and housekeeping.
  • Create and implement weekly schedules to meet customer service demands while meeting financial labor targets.
  • Create the weekly schedules based on the business forecast while ensuring proper staff levels.
  • Interviewed, hired, trained, and handled all weekly schedules for all staff.
  • Managed front of house, staffing of the facility and preparing the weekly schedules.

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26. Service Standards

average Demand
Here's how Service Standards is used in Assistant General Manager jobs:
  • Supervised catering sales team to efficiently perform development functions, including key account operational management and compliance with customer service standards.
  • Maintain operations by preparing policies and standard operating procedures to ensure production, productivity, quality, and patron-service standards.
  • Developed and maintained operational service standards within the restaurant that are directly focused on reducing costs.
  • Championed continuous improvement process through constant training and development practices elevating service standards and guest satisfaction.
  • Developed and maintained exceptional customer service standards while exceeding the company's standard customer service rating.
  • Stabilized staffing and improved service standards throughout front office, food and beverage and housekeeping departments
  • Revamped existing outdoor patio dining concept to elevate and maintain markedly enhanced service standards.
  • Maintain high customer service standards and ensure that protocols are being followed Facility Management.
  • Strengthened company service standards by implementing front of the house fine-dining-based training manuals.
  • Educated managers and associates on customer service standards and selling operation initiatives.
  • Specialize in motivating an equally engaging staff to maintain customer service standards.
  • Evaluated service standards and implemented plans for continuous service improvement.
  • Contributed for continuous improvement of service standards within hotel.
  • Established and enforced organization and customer service standards.
  • Measured luxury service standards and assured compliance.
  • Introduced a sales and service training program, enforced customer service standards and realigned the pricing structure and redeveloped beverage program.
  • Handle cash and process daily totals as well as other responsibilities like; wine notes, service standards, menu descriptions.
  • Created and implemented the departmental service standards, set up secret shopper service and reward program geared at improving customer service.
  • Ensured quality and service standards, monitored food costs and participated in preparation of all daily, weekly and monthly reporting.
  • Researched and developed new concepts to enhance service standards, meeting members' needs after a $2.5 million clubhouse renovation.

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27. Cost Control

average Demand
Here's how Cost Control is used in Assistant General Manager jobs:
  • Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service to limited merchandising and cost controls.
  • Implemented International standards for operating policies/ procedures/cost controls; and directed training in Production, Quality Assurance, and Engineering departments.
  • Audited daily and weekly reports and processed monthly paperwork, consistently monitored cost controls including inventory and took action when necessary.
  • Supported General Manager by exercising excellent judgment in cost control procedures, financial accounting, inventory levels and labor management.
  • Promoted quality guest satisfaction, operational efficiency; ensure profitability, cost controls, and quality standards.
  • Coordinated and supervised personnel regarding production, merchandising, quality and cost control, and labor management.
  • Conducted detailed analysis of each store's procedures and implemented customized cost controls and process improvements.
  • Managed and maintained budgets and identified areas for cost control improvement and maintained general ledgers.
  • Purchased and controlled inventory with attention to cost control and a dedication to maximizing income.
  • Directed day to day operations, security and cash control, labor/production/inventory cost controls.
  • Facilitated consignment relationships for purchasing and cost control capitalizing on the economy of scale
  • Implemented cost control procedures, analyzed financial reports, and generated operating budgets.
  • Implemented cost control methods to adhere to budgetary restrictions without sacrificing quality.
  • Manage inventory and cost control through portioning food and analyzing inventory levels.
  • Implemented inventory and cost controls to ensure departments exceeded budget expectations.
  • Created beverage program focused on perpetual inventories and positive cost controls.
  • Implemented effective cost control measures efficient operations, and profit management.
  • Produce strong budgetary projections and utilized profit producing cost control analysis.
  • Introduced cost control initiatives, which significantly reduced operating expenses.
  • Budgeted and maintained cost control of operating inventories.

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28. BOH

average Demand
Here's how BOH is used in Assistant General Manager jobs:
  • Managed both FOH and BOH as well as performing purchasing function for this upscale Tucson establishment, specializing in New American cuisine
  • Supervised and assisted BOH manager with all daily duties to manage the best theoretical food cost by using an Actual vs.
  • Trained BOH employees on prep, recipe execution, plate presentation, sanitation, opening/closing procedures, and quality control.
  • Maintained knowledge and integrity of the Point of Sale system, ensuring accuracy and speed for both FOH and BOH.
  • Redesigned the walk-in refrigerator and BOH by ordering and constructed shelving which ensured compliance with the Chicago Fire Department standards.
  • Assisted in the creation of and adherence to FOH and BOH training manuals, CD Journals and Server competitions.
  • Solidified BOH operations, cross trained a regional manager who now runs my district as well as 3 others.
  • Use the Gold Selection process to interview all BOH hourly employees, ensuring employees hired meet Company standards.
  • Maintained stability in all departments (FOH and BOH) during peak hours with 200+ capacity guests.
  • Focused on the FOH, BOH and Hotel lobby bar to exceed customer satisfaction at all times.
  • Manage, train and scheduled up to 28 employees for a 190-seat restaurant from BOH to FOH.
  • Turned around an unorganized, inefficient kitchen by creating new systems and retraining the BOH team.
  • Promoted to first time position that contained dual roles for both FOH and BOH management responsibilities.
  • Assure BOH & FOH productivity along with managing upward of 15 managers and 180+ employees.
  • Assisted in identifying and developing FOH and BOH staff at both locations for supervisor roles.
  • Guided all MIT's through an intense 6-week BOH training program in a scratch kitchen.
  • Trained in all positions of the restaurant FOH and BOH with print ticket Aloha systems.
  • Reported any anomalies to the purchasing team and helped streamline the FOH and BOH Cost-of-Goods.
  • Manage and supervise FOH and BOH employees at all times no matter which shift scheduled.
  • Deployed both FOH and BOH training tools geared towards greater service and product consistency.

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29. Restaurant Operations

average Demand
Here's how Restaurant Operations is used in Assistant General Manager jobs:
  • Evaluated individual restaurant operations and provided recommendations for improvements in procedures, products or equipment to Director of Operations.
  • Oversee all restaurant operations-Open and Close restaurant-Count and collect money from bartenders/servers-Address guest complaints/problems-Write and price out new menu
  • Directed daily restaurant operations, including staffing and recruitment, training, regulatory compliance, and financial administration.
  • Analyze all aspects of restaurant operations to ensure effectiveness and efficiency in meeting company goals and objectives.
  • Developed and reinforced employee's knowledge through mentoring, training and motivating, dramatically impacting restaurant operations.
  • Help maintain restaurant operations through effective hiring, training and analyzing profit/loss statements and took corrective action.
  • Focus on exceptional customer satisfaction through high quality standards for daily restaurant operations and staff scheduling.
  • Directed and oversaw day-to-day restaurant operations, ensuring a consistent, quality customer experience.
  • Configured server station charts to guarantee service focused guest experiences and cost-efficient restaurant operations.
  • Lead comprehensive opening / closing procedures for restaurant operations to ensure seamless processes.
  • Assisted general manager with all aspects of restaurant operations, including community events.
  • Achieved record profitability of restaurant operations in first year of being general manager.
  • Maintained daily restaurant operations and coordinated activities/duties between the kitchen staff and servers.
  • Lead service staff to further business development and improve functioning of restaurant operations.
  • Supervised daily restaurant operations, establishing and maintaining dining room policies and procedures.
  • Managed all aspects of restaurant operations including Bar Manager, Kitchen Manager.
  • Assumed overall responsibility for restaurant operations in the General Manager's absence.
  • Managed casual dining Italian restaurant, focusing on total restaurant operations.
  • Promoted improved restaurant operations and performance through excellence in customer relations.
  • Trained managers in daily restaurant operations and conducted weekly managers meetings.

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30. Customer Relations

low Demand
Here's how Customer Relations is used in Assistant General Manager jobs:
  • Demonstrated skill accommodating high profile clientele; credited with high degree of diplomacy resolving problems without sacrificing customer relations.
  • Managed all aspects of customer relationship management on a daily basis, which resulted in increased customer retention levels.
  • Increased sales opportunities thorough weekly promotions and developing repeat customer relationships to achieve a larger profit margin.
  • Maintained a successful and efficient work environment by providing excellent customer service and building strong customer relationships.
  • Developed strong customer relations and encouraged team collaboration resulting in lowered turnover and improved sales and service.
  • Developed strong customer relationships and presented quality customer service to increase client relations and advance sales.
  • Build strong customer relationships by providing excellent customer service through listening and problem solving.
  • Contributed to the marketing overview and new product development process and supervised customer relations.
  • Managed customer relations; wrote / distributed monthly e-newsletter and monthly activity calendar.
  • Provided excellent customer service resulting in increased customer retention and expanded customer relationships.
  • Develop optimal crew and customer relations to insure customer satisfaction and sales building.
  • Addressed customer needs by immediately resolving conflict, and inspiring long-term customer relationships.
  • Established and cultivated positive customer relationships though excellent customer service and performance duties.
  • Assisted with the daily operating activities including employee management and customer relations.
  • Maintained responsibility for customer relations on social media including the Facebook page.
  • Facilitated customer relations in order to present product offerings and secure sales.
  • Handled customer relations as well as encouraged and modeled excellent customer service.
  • Improved customer relations by motivating staff and sharing an inspired company vision.
  • Developed customer relations through successful sales strategies, marketing and promotions.
  • Maintain customer relationship management with direct and third party travel planners.

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31. Inventory Management

low Demand
Here's how Inventory Management is used in Assistant General Manager jobs:
  • Helped developed inventory management system for inventory orders/management
  • Created and documented Inventory Management System that eliminated misplaced, lost and/or stolen inventory resulting in increased productivity and profitability
  • Supervised implementation of MS Access-based accounting- & inventory management system & developed feeds from MS Excel-based purchasing tracking system.
  • Managed start-up and daily operations, supervised opening and closing functions, over saw ordering and inventory management.
  • Gained on shelf product availability, labor efficiency and inventory management improvements at 8 store locations served.
  • Maintained the automated inventory management system which ensured that actual physical inventory matched the database logical inventory.
  • Created seven computer programs to support inventory management efforts; programs currently used in several theaters.
  • Inventory Management: Responsible for conducting weekly inventories and maintaining perpetual inventory systems for the restaurant.
  • Managed all aspects of store operations including sales, performance management, and inventory management.
  • Assisted general manager with hiring, inventory management and implementation of training on new product.
  • Instituted inventory management processes of entire liquor inventory as well as kitchen inventory for company.
  • Design and maintain a variety of databases for logistics and inventory management.
  • Conduct inventory management reviews by utilizing portion and waste control methods.
  • Streamlined inventory management to increase turnover and maintain efficient inventory levels.
  • Create inventory management and tracking systems to ensure proper par levels
  • Reviewed room inventory management to ensure maximization of room revenue.
  • Discovered revenue opportunities for hotel via rate and inventory management.
  • Assist with developing rate strategies using inventory management tools.
  • Cash management; Inventory Management and customer relations.
  • Implemented a supply chain and inventory management operation.

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32. High Volume

low Demand
Here's how High Volume is used in Assistant General Manager jobs:
  • Earned recognition for numerous contributions related to improving employee relations, facilitating teamwork, and managing high volume locations.
  • Awarded for outstanding staff performance and increased productivity with increased revenue numbers for high volume location.
  • Key responsibilities included all operational and administrative aspects of a high volume restaurant.
  • Controlled labor *Supervised and ensure sufficient staff coverage for high volume occupancy.
  • Managed high volume restaurant Efficiently.
  • Established a standard of excellence both in food and service at a high volume restaurant situated in a highly competitive market.
  • Managed a high volume carryout/kitchen for 3 years and then was promoted to manage the FOH for a straight 8 years.
  • Transferred again to open new V Bar, a 168-Seat Upscale and High Volume Disco-Style Lounge inside Venetian Hotel & Casino.
  • Provided outstanding customer service that resulted in a high volume of repeat business while greatly lowering store returns and staff turnover.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift.
  • Fast paced, high volume bar and restaurant located between PNC Park and Heinz Field on Pittsburgh's North Shore.
  • Assist with the Hiring and Oversight of Staff, Daily Operations, and Financial Performance of a High Volume Restaurant.
  • Managed daily operations of high volume units working in multiple locations, with multiple levels, lounge and dining areas.
  • Managed operations within an upscale, fast-paced and high volume restaurant and bar grossing $5M in annual sales.
  • Helped open two successful high volume sports bars that have over 40 HD televisions and include 50 seat bars.
  • Provided lunch and dinner service in two high volume properties with a total combined annual revenue exceeding $4.5m.
  • Motivated managers, bartenders and wait staff, maximizing team leadership during high volume events and during day-to-day operations.
  • Orchestrated and managed activities for a high volume restaurant with annual revenue of 1M in a staff 20+ employees.
  • Maintained daily contact with customers to insure a high volume of customer service and excellent customer / company relations.
  • Handled Day to day operations of high volume Restaurant/ Focus in training Front of House staff/ Ordering/ Guest relations

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33. Weekly Inventory

low Demand
Here's how Weekly Inventory is used in Assistant General Manager jobs:
  • General store supervision -Employee management and scheduling -Weekly inventory -P and L management-Labor -Training of any/all positions -Product ordering and management -Payroll
  • Managed kitchen and service staff - responsible for restaurant opening and closing operations -weekly inventory and product orders -managed labor-scheduling
  • Administered accurate weekly inventory count and maintain, cost control initiatives to ensure optimal inventory and financial control.
  • Oversee weekly inventory and vendor relations to ensure timely and cost-effective purchasing.
  • Managed weekly inventory counts to facilitate accurate record keeping and product ordering.
  • Performed weekly inventory, entered data into computer and produced reports.
  • Maintained required bar costs through bi-weekly inventory and scheduled purchasing.
  • Monitored competition researches and handled weekly inventory delivery and placement.
  • Conducted weekly inventory, reviewed and validated vendor invoices.
  • Managed weekly inventory while regularly meeting corporate cost requirements.
  • Receive inventory and perform a weekly inventory report.
  • Completed and approved nightly and weekly inventory.
  • Calculated weekly inventory and placed orders accordingly.
  • Performed weekly inventory and inventory for bars.
  • Conducted weekly inventory audits and product orders.
  • Managed weekly inventory and vendor ordering.
  • Completed weekly inventory and manager meetings.
  • Conducted and recorded weekly inventory.
  • Completed monthly and weekly inventory.
  • Handled weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food, beverages, and small wares.

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34. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Assistant General Manager jobs:
  • Supervised 35 employees and managed day-to-day operations in addition to functioning as Project Manager for various major capital projects.
  • Work closely with general manager on day-to-day operations including direct supervision of all front desk and housekeeping/maintenance staff.
  • Supervised and administered day-to-day operations of location ensuring each department is functioning at or above company levels.
  • Managed day-to-day operations, including budgets, finances, inventory, record-keeping, and general administration.
  • Supervised day-to-day operations throughout the cruise and turn-around phases, including all food-and-beverage and housekeeping services.
  • Managed day-to-day operations for front desk and housekeeping staff and coordinated interaction with other departments.
  • Oversee day-to-day operations, cleanliness of facility and field customer service requests or complaint resolutions.
  • Assist General Manager in day-to-day operations of 148-room property with approximately 50 team members.
  • Provided leadership, supervision and training of restaurant personnel resulting in successful day-to-day operations.
  • Direct all administrative aspects of day-to-day operations including financial growth and promotion of business.
  • Directed the day-to-day operations ensuring guest satisfaction ensuring the highest standards of service.
  • Developed schedules, conducted performance reviews, and managed day-to-day operations and inventory.
  • Managed the day-to-day operations of the organization to help improve operational efficiency.
  • Managed and supervised all technical and administrative day-to-day operations of 25,000 sq.
  • Assisted hotel property s general manager in effectively managing day-to-day operations.
  • Managed day-to-day operations of cinema complex which generates 675K dollars annually.
  • Supervised all day-to-day operations including security, landscaping and maintenance personnel.
  • Demonstrate dynamic leadership with day-to-day operations in a high-volume restaurant setting.
  • Assisted General Manager in day-to-day operations of 105-room full service property.
  • Managed day-to-day operations in a 125-room country elegant resort property.

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35. AGM

low Demand
Here's how AGM is used in Assistant General Manager jobs:
  • Promoted to AGM after successfully proving managerial skills within establishment.
  • Promoted into Kitchen/AGM and oversaw BOH operations/general operations alongside GM.
  • Worked as a FOH AGM and trained to manage all staff functions including training, hiring, food and labor controls.
  • Started as Delivery Driver, advanced to Parts Counter salesman, promoted to Commercial Parts Pro, then to AGM position.
  • Hired on as a cashier, promoted to shift lead after my first year and then AGM a few months later.
  • Assumed responsibility of the building operation in the absence of the 2nd AGM for 3rd & 4th quarters of the year.
  • Started working at this store at 16, and mastered literally every position within the store before being promoted to AGM.
  • Open the unit in Nashville as an AGM where we experienced sales volumes of up to $240,000 per week.
  • Second AGM in the company to obtain a Red Belt Certification for operations procedures compliance given by Chief Operating Officer.
  • Direct reports to the AGM position are Clubhouse Manager, Catering Manager, Executive Chef, and Housekeeping Supervisor.
  • Conducted all pertinent Director of Finance duties, in conjunction with that of AGM due to position eliminations.
  • Started in security and worked my way up to surveillance then to director of operations and then to AGM
  • Hired in as crew member; Promoted to Manager within 4 months; Promoted to AGM in 12/2003.
  • Served as AGM for a very busy location in the city of San Diego while finishing school.
  • Promoted to AGM of our new location and had an integral part in opening the restaurant.
  • Performed AGM responsibilities including budgeting, forecasting sales, inventory, and inputting all new employees.
  • Placed in Lake Worth unit as AGM and transferred to West Palm Beach to control costs.
  • Started as the front office manager in 2007 and was promoted to AGM in 2008.
  • Started as a Front Desk Clerk and worked my way up to Front Office Manager/AGM.
  • Led company in cost controls and was made Training AGM after 3 months of opening.

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36. Retail Store

low Demand
Here's how Retail Store is used in Assistant General Manager jobs:
  • Maintained organized and productive retail store; managing to reporting and efficiently handling escalated customer service issues.
  • Coordinated retail store operations around seasonal promotions; Talent buyer; Propagated public relations incentives.
  • Assisted in retail store operations, including product merchandising, procurement and creating promotional activities.
  • Re-structured existing staff and managers to produce profits and operationally sound retail store.
  • Developed documents and implemented procedures for efficient process within the retail store.
  • Provided inventory management services for several retail stores.
  • Managed overall retail store operations.
  • Assisted GM Manager in the over-site of textbook operations for over 260 retail stores at colleges and universities across the nation.
  • Improved sub-par retail stores to financial positives that resulted in goal achievement for the first time in 15 months.
  • Managed a front-of-house team of 12 and co-managed a back-of-house team of 10 employees for busy retail store.
  • Assist with the management of 19 million dollar retail store including customers service, sales, and operations.
  • Manage a team of associates, supervisors, and managers in the operation of a thriving retail store.
  • Provide comprehensive operational and sales support to the General Manager of a high-volume, upscale retail store.
  • Managed the front end of the warehouse in addition which operated as a separate retail storefront.
  • Train, coach and mentor 15 store managers in a donation, retail store setting.
  • Partner with GM in maintaining excellent customer relations with retail stores and PDQ's.
  • Help to achieve retail store to top one million dollars in second year opened.
  • Led and managed up to 300 retail store team managers and team members.
  • Full responsibility for daily management operations and sales of high end retail store.
  • Retail store, inventory control, payroll, reviewing P&L.

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37. Annual Sales

low Demand
Here's how Annual Sales is used in Assistant General Manager jobs:
  • Managed weekly, monthly and annual sales analysis and forecasting to maximize growth and profitability.
  • Developed sales and support staff through personalized management enabling store to meet annual sales target
  • Managed the salaried and hourly staff of a full service southwestern restaurant (average annual sales of $2.4 million).
  • Managed, trained and developed eight direct, manager-level reports and 165 associate-level reports with annual sales of $38 million.
  • Direct sales and profitability of high-image full service restaurant generating up to $1.5 to $2 million in annual sales.
  • Assisted in managing all aspects of daily operations of 103,000 square feet facility generating up to $34M in annual sales.
  • Budget responsibility with over $2 billion annual sales (cost of goods) and 2% expense to sales ratio.
  • Directed 35-45 associates in lounge operations for full service theme restaurant seating 275 guests and generating $3 million annual sales.
  • Managed operational budget/P&L for large restaurants with annual sales volumes between $1.7 million and $10 million.
  • Developed and implemented library marketing plan to sell books and periodicals, and produced $5 million in annual sales revenues
  • Managed and controlled all aspects of a Restaurant & Entertainment complex with annual sales in excess of Twenty Million Dollars.
  • Created strategies to develop and expand existing customer sales, which resulted in a 2% increase in annual sales.
  • Led an outstanding team of more than 190 associates to effectively generate annual sales in excess of $100 million.
  • Supported the General Manager and oversaw operations with annual sales from $160 to $260 million with 330-500 employees.
  • Developed and implemented large scale floor move resulting in an annual sales volume increase of $100,000 in men's.
  • Expanded annual sales 4 to 8% annually Resourceful in product placement and promotions to maximize product revenues and profits.
  • Assisted the general manager in all areas of operation for quick service restaurant with over $2 million annual sales.
  • Worked hand in hand with General Manager to oversee operations of a store generating $3.5 million in annual sales.
  • Directed three supervisors and thirty employees of eight airport and hotel shops with annual sales of three million dollars.
  • Managed the general operation of a fine dining restaurant that generated annual sales in excess of 12 million dollars.

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38. Training Programs

low Demand
Here's how Training Programs is used in Assistant General Manager jobs:
  • Developed and executed associate training programs to ensure cultivation of human capital in order to sustain the deliverance of service excellence.
  • Increased overall customer satisfaction by double-digit percentages through motivating and empowering team members with continual training and retraining programs.
  • Assisted the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs.
  • Ensured the effective execution of business plans through individualized training programs for department managers and sales professionals.
  • Recruited eligible employees from a diverse talent pool and administered orientation and training programs across several locations.
  • Developed and facilitated management training programs with an emphasis on team building and developing sales skills.
  • Coordinated comprehensive training programs for associates on all levels of operations to ensure optimal overall performance.
  • Develop employee training programs to instill quality personal and professional needs to benefit business relations.
  • Developed training programs and engagement initiatives to foster teamwork resulting in increased sales and profits.
  • Evaluated store manager performances and the effectiveness of training programs, providing recommendations for improvement.
  • Established training programs for staff regarding all aspects of workplace performance and professional development.
  • Introduced training programs that increased employee motivation resulting in improved performance and guest satisfaction.
  • Improved productivity and morale through systems of accountability and by using effective training programs.
  • Directed company-wide training programs and developed standard operating procedures for all front line staff.
  • Created and delivered a management training program and led non-managerial employee training programs.
  • Developed and implemented numerous training programs and systems and procedures to improve productivity.
  • Managed successful and positive management-training programs, which successfully train over 40 managers.
  • Orchestrated and successfully implemented training programs for internal associates with HPC growth potential.
  • Supervised motivated, mentored, and evaluated employees and facilitated effective training programs.
  • Identified opportunity to improve product tracking system and facilitated personnel training programs.

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39. Accounts Receivables

low Demand
Here's how Accounts Receivables is used in Assistant General Manager jobs:
  • Assisted general management with inventory control, operations, safety initiatives, real estate transactions, accounts receivables and general administration.
  • Negotiated and collected on slow-paying accounts receivables tenants.
  • Monitor accounts receivables and perform collection efforts.
  • Assist General Manager with rate management as well as manage online 3rd party rates, accounts payable, and accounts receivables.
  • Core areas focused on time management, leadership, employee management, accounts receivables & payable, marketing and customer service.
  • Process various types of transactions accepted by the store like Accounts Receivables sales, WIC checks, coupons and Gift Certificates.
  • Established effective credit policies that helped to reduce the collection period for Accounts Receivables that were out of control.
  • Keep up-to-date with accounts receivables, paying invoices, budgets, profits and losses daily, month end processes
  • Developed own system for tracking previous clients, past catering orders, accounts receivables, and accounts payable.
  • Manage employee schedules, maintain accounts receivables, and make sure all departments meet company quality assurance standards.
  • Manage the A/R system enabling the hotel to reduce aging accounts receivables from $185K to $40K.
  • Monitored Accounts Receivables and conducted monthly meetings with L&T attorneys to supervise and coordinate legal efforts.
  • Decrease Accounts Receivables year over year by managing the accounts weekly and daily if business demands allow.
  • Post Accounts Receivables checks Matched computer audit room rents to manual room rental, and cash received.
  • Reconciled General Ledger and P&L statement including journal entries * Handled all collections for Accounts Receivables
  • Completed billing and releases for developers, posted deposits and called on collections for accounts receivables.
  • Managed accounts receivables, customer service representatives, and all service associates, and fleet maintenance.
  • Maintained the monthly and year-end accounts receivables which resulted in an efficiency level of 98%.
  • Served as liaison between hotel and corporate office regarding all accounts receivables and accounts payable.
  • Invoiced all third parties billings and maintained accounts receivables under 10% in 60+ days.

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40. Product Quality

low Demand
Here's how Product Quality is used in Assistant General Manager jobs:
  • Improved company's competitive market position by reducing product costs, accelerating deliveries of new features and increasing overall product quality.
  • Review requisitions for completeness and accuracy to obtain information related to price, product quality and delivery time lines.
  • Implemented division-wide re-organization and Process Improvement Teams to maintain focus on employee empowerment, product quality and customer satisfaction.
  • Maintained exceptional product quality and service within a face paced environment through multitasking and clear communication.
  • Provided training presentations at client facilities in order to assure optimal product quality.
  • Preserve superior product quality through rigorous adherence to prescribed policies and procedures.
  • Monitor facility for consistent sanitation, product quality and presentation
  • Checked product quality to ensure customer satisfaction.
  • Lead restaurant operations in areas of employee relations, guest satisfaction, vendor relations, purchasing, product quality and training.
  • Performed bar audits of staff and procedures in nine locations to ensure customers receive the exact same product quality and experience.
  • Created and executed plans to elevate product quality and customer experience, as well as minimize waste and reduce costs.
  • Conducted daily inspections of unit to ensure compliance with product quality, safety and sanitation as well as security requirements.
  • Involved in all aspects of product quality, guest satisfaction and property management for a 150 room Hampton Inn.
  • Ensured product quality including kitchen and bar line checks, whole unit walk through, and staff line up
  • Provided ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
  • Instituted new quick chill rapid reheat systems to improve product quality as well as food safety standards.
  • Maintain all product quality and rotation to ensure the highest level of restaurant and quality and consistency.
  • Ensured product quality standards were met as it relates to appearance levels of maintenance and cleanliness.
  • Maintain established standards for product quality, customer service speed and quality, cleanliness and sanitation.
  • Hired, trained and developed associates with emphasis on product quality and guest satisfaction.

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41. Revenue Management

low Demand
Here's how Revenue Management is used in Assistant General Manager jobs:
  • Assist General Manager with revenue management, budgeting, capital expenditure and other financial reporting.
  • Performed market research and utilized revenue management to determine appropriate table mix and menu pricing.
  • Assisted the General Manager with daily operations to include revenue management and budget maintenance.
  • Developed an annual business plan and initiated cost effective controls and revenue management techniques.
  • Ensured property inventory controls by working with Revenue Management to develop a sales strategy.
  • Participate in Revenue Management strategies, demand analysis and applicable front office systems.
  • Implemented corporate revenue management initiatives to increase ROI for multiple Club Quarters locations.
  • Assisted general manager with all revenue management functions to increase overall profitability.
  • Oversee Operations including Departmental Supervision, Staff Training, Budget and Revenue Management
  • Introduced revenue management philosophy and sales culture to military lodging program.
  • Collaborated on revenue management of the hotel along with General Manager.
  • Maximize room revenue and occupancy by training associates revenue management.
  • Keep updated reports on areas including revenue management and profitability.
  • Analyzed sales figures and devising marketing and revenue management strategies.
  • Consulted on revenue management and control of hotel inventory.
  • Implemented successful revenue management to increase profit and profitability.
  • Direct all new and existing revenue management initiatives.
  • Implement revenue management system to achieve maximum revenue.
  • Maintained revenue management on property system.
  • Participate in weekly revenue management meetings.

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42. Staff Training

low Demand
Here's how Staff Training is used in Assistant General Manager jobs:
  • Delegate work and tasks Managing Staff training requirements Providing exceptional experiences for hotel guests Continuously reviewing and overseeing team and team performance
  • Instituted associate accountability and efficiency program and improved staff training and professionalism in order to provide the best possible guest experience.
  • Implemented plans to optimize staff training in support of organizational goals for domestic and international objectives.
  • Increased productivity and profitably by revamping policies and procedures and service staff training manual.
  • Staff Training and Development Register Operations Career Placement Sales Management Ordering and Receiving Shipments
  • Spearheaded company wide staff training programs to increase productivity and experience.
  • Facilitated new-hire staff training, and conducted performance evaluations.
  • Organized monthly staff training/created server and bartender incentives.
  • Initiated aggressive and continuous staff training program that resulted in QAA (secret shopper) scores of 90% or higher.
  • Plan and direct all new product roll-outs including local store marketing, staff training and follow up procedures as necessary.
  • Developed and conducted daily staff training courses to reinforce restaurant service, wine knowledge and recognition of repeat customers.
  • Organize and execute ongoing staff training for all FOH employees resulting in a 13% increase in wine sales.
  • Reduced liquor costs dramatically, 8% in one fiscal quarter, through price restructuring, and staff training.
  • Helped coordinate events Scheduled staff training Inventory Attended monthly meetings to discuss and maintain sales goals Maintained company work standards
  • Key holding, cash responsible supervisor in charge of golf instruction, staff training, invoicing / inventory control.
  • Provided targeted/ongoing staff training to increase moral and sales through instruction of class sessions and creation of composed materials.
  • Developed and implemented an online tracking system, an event policies manual, and a staff training manual.
  • Participate in the development of new F&B concepts through weekly directional meetings and ongoing staff training.
  • Provide ongoing staff training, ensuring that staff has the skills and confidence to deliver appropriately on commitments.
  • Achieved excellent record of district inspections, with a focus on customer service, sales and staff training.

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43. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Assistant General Manager jobs:
  • Delivered training on new products, guidelines/legislation and processes for all employees to maximize operational performance and ensure compliance.
  • Support General Manager in completing store administrative duties and ensure compliance with established policies and procedures.
  • Developed monthly and annually budgetary forecast for all departments to ensure compliance with corporate guidelines.
  • Monitor and comply with maintenance requests communicating directly with Regional General Manager to ensure compliance.
  • Develop and administer procedures and processes to ensure compliance with operational and merchandising standards.
  • Monitored of the quality of registrations to ensure compliance with standard operating procedures.
  • Establish and monitor internal operating procedures to ensure compliance and consistency in implementation.
  • Oversee documentation efforts to ensure compliance with domestic and international regulations and standards.
  • Performed regular quality inspections to ensure compliance with quality standards.
  • Monitor casino operations to ensure compliance with gaming regulations.
  • Monitor daily operation to ensure compliance.
  • Performed training and orientation of new staff after they were hired and monitored their performance to ensure compliance with hotel standards.
  • Direct all operational goals, efforts and needs to ensure compliance with annual budget, strategic plan and brand standards.
  • Conducted coaching and training of hourly employees including assigning programs to ensure compliance with food safety and quality control guidelines.
  • Monitored, recommended and carried out corrective measures as deemed appropriate to ensure compliance with program regulations and procedures.
  • Coordinated with all regulatory agencies and ensure compliance with local, state, federal, and industry standards.
  • Oversee and lead servers and kitchen employees to ensure compliance with food safety procedures and quality control guidelines.
  • Assigned duties to staff and observed performances to ensure compliance with hotel policies and establish operating procedures.
  • Acted as a liaison between marketing companies and government agencies to ensure compliance on monthly promotional events.
  • Assigned tasks / oversaw the direction of employees to ensure compliance with HACCP procedures and quality.

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44. Corporate Office

low Demand
Here's how Corporate Office is used in Assistant General Manager jobs:
  • Compiled profitability reports for corporate office and reviewed corporate analysis for store location; corrected issues listed in monthly profitability report.
  • Maintain effective communication with regional director of operations, company president and with corporate office staff.
  • Prepared all required sales and management reports and documentation for submissions to corporate office.
  • Provide written documentation to support or convey information to other franchise or corporate offices.
  • Reported directly to general manager and corporate offices with weekly written progress reports.
  • Communicated closely with corporate office and owners concerning any financial and service issues.
  • Maintain proper paperwork communication between the store and corporate office in Colorado.
  • Worked closely with corporate office and ownership to identify new business opportunities.
  • Worked with the corporate office to efficiently implement company-wide policies.
  • Participated in frequent off-site training and development at Corporate Office.
  • Prepared and submitted Weekly/Quarterly Financial Income Statement to Corporate Office.
  • Communicated with corporate offices regarding marketing changes and sales metrics.
  • Collaborate with corporate office regarding vendor relations and negotiations.
  • Prepared month end packet of accountability for corporate office.
  • Executed weekly and monthly inventory controls to corporate office.
  • Supervised corporate office to maintain financial control efficiency.
  • Update rates according to corporate office specifications.
  • Provided monthly inventory reports to corporate office.
  • Offered General Management position from corporate office.
  • Created weekly/monthly reports for corporate office.

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45. Marriott

low Demand
Here's how Marriott is used in Assistant General Manager jobs:
  • Evaluated, formatted several lesson plans to assure proper implementation and execution of the Marriott International standards.
  • Traveled to division facilities to insure they could pass Marriott professional facility standards and facility inspections.
  • Functioned as on-site Project Manager of property renovation in conversion from Sheraton to Marriott branding.
  • Managed transition from franchise to Marriott-managed and trained associates on new corporate procedures.
  • Credited with implementing effective incentive programs, ultimately boosting Marriott standards grades.
  • Host Marriott Services-San Francisco International Airport
  • Promoted to Assistant General Manager of Courtyard by Marriott in Atlanta, GA * Assistant Front Office Manager at Harvey Suites.
  • Trained and familiarized self with in all departments gaining knowledge of Marriott's Brand total operations, procedures, and standards.
  • Managed all accounting and financial matters within the Hotel to insure integrity and compliance with Marriott Internal Audit and Brand Standards.
  • Awarded for Best Marriott opening of the year (2000) and for achieving Marriott Extraordinary Guest service results (2001)
  • Ensured training of all staff throughout renovation to meet training guidelines prior to re-opening of Refreshing Business Courtyard by Marriott.
  • Conduct training with all staff to ensure they comply with Pillar and Marriott policies, including safety and security precautions.
  • Promoted from Front Desk Supervisor to Assistant General Manager of the Courtyard by Marriott San Diego Central in 2011.
  • Resolve any guest billing issues, maximize revenue both through rate management and posting revenue for Marriott Rewards Redemption program
  • Improved Marriott Event Satisfaction Survey ranking from 138th of 330 properties in 2011 to 32nd of 330 in 2012.
  • Coordinated and implemented the Marriott's Service So Memorable Training Program to all 146 staff at Lake Union property.
  • Carried out management responsibilities in accordance with Marriott's Standards of operation and the company's policies and procedures.
  • Responded to guest reviews through social media, travel sites, and the Marriott guest voice intranet site.
  • Finished 2011 with the Best ranking on Event Satisfaction in property history at 13th in the Marriott brand.
  • Recruited and selected from hundreds of candidates into the Assistant General Managers role for a full service Marriott.

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46. Department Heads

low Demand
Here's how Department Heads is used in Assistant General Manager jobs:
  • Recognized as highly skilled in ability to interact with various organizational levels and maintain harmony and teamwork between internal department heads.
  • Delegated procedural changes to department heads to improve services and inventory for successful opening.
  • Delegated authority and assigned responsibilities to department heads to ensure coordination of hotel activities.
  • Supervised staff and department heads, implemented fall polices and procedure and coordinated operations.
  • Supervised various departments in day-to-day operations and long-term projects and trained department heads.
  • Implemented event calendar with automatic reminders for all department heads.
  • Prepared and distributed weekly occupancy forecasts to department heads.
  • Managed payroll and directed department heads in daily responsibilities.
  • Developed and established leadership skills for department heads.
  • Delegated authority and assigned responsibilities to department heads.
  • Conduct performance evaluations for department heads.
  • Supervised fourteen department heads and supervisors.
  • Developed and supervised department heads.
  • Review operating activity and sales reports with General Manager and other department heads to recommend needed changes in programs or operations.
  • Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
  • Communicated with all department heads to coordinate and execute daily guest activities and group events to meet our Forbes 5-star standard.
  • Worked with multiple department heads along with the General Manager to compile historical financial data and create a comprehensive budget process.
  • Achieved productivity through weekly review of schedules, daily discussions with department heads about adjusting staffing levels to business levels.
  • Interviewed, hired and monitored the training of all Guest Service Representatives as well as all supervisors and department heads.
  • Coordinate planning of Department Heads with regard to timetables, work schedules, employment of employees within different services.

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47. Action Plans

low Demand
Here's how Action Plans is used in Assistant General Manager jobs:
  • Analyzed and identified business opportunities/trends and implemented action plans to maximize business on a weekly, monthly, and quarterly basis.
  • Analyzed Category Sales reports and collaborated with Department Managers to create action plans focused around relentless pursuit of growth opportunities.
  • Implemented performance action plans and provided staff with in-the-moment feedback to improve key performance indicators and maximize business opportunities.
  • Implemented company initiatives by developing action plans and directly motivating and instructing the team on the implementation plans.
  • Directed training and performance evaluations to develop sales personnel and created action plans to reflect expectations.
  • Developed and implemented effective action plans to increase positive customer service satisfaction scores and guest reviews.
  • Created and oversaw implementation of action plans to improve key performance indicators to maximize business opportunities.
  • Conducted annual employee performance reviews and personnel actions such as disciplinary action plans and terminations.
  • Conducted root cause analysis meetings and authored corrective action plans including, verification methodology.
  • Utilized monthly planning to identify and target specific opportunities and develop team action plans.
  • Developed and executed action plans to correct any deviations from company Marginal Standards.
  • Developed action plans to exceed operational excellence in order to meet productivity goals.
  • Implemented district action plans that drove business improvement and communicated company goals/programs.
  • Assisted Operation Managers in creating various metric action plans to improve productivity.
  • Performed yearly performance evaluations/corrective action plans for all administrative staff/office personnel.
  • Reviewed financial reports/situations with General Manager while developing action plans.
  • Prepare action plans to address proactive developmental opportunities.
  • Developed action plans to maximize sales/minimize expense.
  • Alleviated guest service deficiencies by creating SMART (specific, measurable, achievable, realistic, and timely) action plans.
  • Analyze direct member and web feedback and partner with other club managers to build action plans that effectively address the feedback.

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48. Hotel Staff

low Demand
Here's how Hotel Staff is used in Assistant General Manager jobs:
  • Cultivated relationships with Hotel Staff to obtain overall customer satisfaction and generate repeat business.
  • Supervised hotel staff in performing all operations efficiently.
  • Conduct regular monthly meetings with all members of the hotel staff to address current initiatives, projects and long term goals.
  • Managed, hired and trained hotel staff while driving company values and service to improve hotel operational metrics and audit scores.
  • Interacted with guests to gain feedback on service and supervised hotel staff to ensure the provision of excellent customer services.
  • Assist and support the General Manager and hotel staff with a wide range of hotel operational and sales generation activities.
  • Led hotel staff through complete property renovation and upgrades while maintaining high standards of excellence to ensure positive guest experience.
  • Facilitate daily, weekly, monthly hotel staff meetings and other vital meetings in the absence of the General Manager.
  • Assisted in managing hotel staff of approximately 15 employees (front desk, housekeeping, maintenance, book keeper).
  • Work directly with Area General Manager and all hotel staff to ensure the hotel runs properly and smoothly.
  • Assisted hotel manager and supervised hotel staff to ensure excellent customer service was provided to all guests.
  • Ensured hotel staff was trained in financial control procedures for cash, vouchers, inventories and receivables.
  • Trained and developed hotel staff to enable effective job performance, teamwork attitude, and clear communications.
  • Trained and motivated hotel staff of 50; Worked closely with department heads; Resolved guest complaints.
  • Initiated incentives for hotel staff when recognized for going above their daily duties and perfecting guest stays.
  • Oversee hotel staff to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Ensured hotel staff was trained in operating procedures and followed these procedures regularly to meet service standards.
  • Provided leadership and direction to hotel Staff to provide the highest standards in quality and service.
  • Manage matters relating to hotel staff - hiring, training, coaching, and performance management.
  • Provided training for hotel staff in delivering care that meets the best standards and practices.

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49. Weekly Basis

low Demand
Here's how Weekly Basis is used in Assistant General Manager jobs:
  • Facilitated departmental meetings on a daily and weekly basis to ensure organizational efficiency.
  • Maintained corporate ordering shell and inventory program on weekly basis.
  • Entered payroll information and distributed payslips on bi-weekly basis.
  • Inventory purchasing and management on a weekly basis
  • Conducted inventory on a bi-weekly basis.
  • Compiled all schedules for our wait and hostess staff on a weekly basis to accommodate needs of our restaurant and customers.
  • Assisted General Manger with scheduling, training, profit and loss, purchasing and ordering deliveries on a bi-weekly basis.
  • Performed internal audits and managed the completion of all paperwork for submission to our corporate headquarters on a weekly basis.
  • Created the front desk and shuttle driver schedule on a weekly basis and covered front desk shifts as needed.
  • Worked closely with the owner and marketing manager in ways to bring sales revenue up on a weekly basis.
  • Review all schedules for every department on a weekly basis to insure customer satisfaction while staying within budgetary constraints.
  • Manage purchases and inventory on a weekly basis to ensure costs were in-line and freshness and quality were maintained.
  • Reviewed and monitored each department's payroll and submitted payroll reports to the corporate office on a weekly basis.
  • Sourced new product suppliers and purchased vases and plants on a weekly basis in order to maintain inventory.
  • Total revenue: $1.6 million instrumental in completing inventory on a weekly basis and supervised 12+ employees.
  • Review group resumes and BEO's on a weekly basis and properly communicate to the appropriate team members.
  • Oversee scheduling of front desk, lounge bartenders, houseman, and security, on a weekly basis.
  • Recruited top talent on a weekly basis and scheduled and hired to meet the needs of the business.
  • Coded, processed and approved nearly 120 invoices on a weekly basis using Huntington Hospitality Financial programs.
  • Assisted General Manager in creating food orders, employee schedules and inventory records on a weekly basis.

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50. Truck Orders

low Demand
Here's how Truck Orders is used in Assistant General Manager jobs:
  • Truck Orders/ Scheduling/Supervising 15-20 employees Prep/ customer service/ cook/ inventory/ cashier/ cash control/ labor control/training/supervising employees
  • Ensured smooth coordination between the back-end and front-end activities* Managed weekly inventory, truck orders, and beer and liquor orders.
  • Assisted the General Manager with daily and weekly numbers as well as P & L statements and truck orders.
  • Performed daily, weekly, and monthly inventory to ensure accurate counts for the company's weekly truck orders.
  • Company paper work, truck orders, and follow specific business management goals and guideline established by the franchise.
  • Source vendors and negotiate inventory costs; complete truck orders; supervise all inventory issues for store.
  • Opened and closed the store and took care of incoming truck orders and inventory adjustments.
  • Maintain Stock orders, truck orders, bank deposits, cash register count downs.
  • Line checks, safe counts, deposits, truck orders, inventory and customer service
  • Conduct interviews, do inventory and truck orders that meet our stores budget.
  • Inventory, Cashier, Cook, Managing team, Truck Orders, Interviewing.
  • Cook, cashier, truck orders, inventory, scheduling, pay roll
  • Performed daily inventory counts, controlling labor costs, placing truck orders.
  • Completed truck orders as needed when the General Manager was not present.
  • Maintain the flow of the store, Truck orders and inventory.
  • Calculate and manage labor, stock, and truck orders.
  • Assisted with payroll, truck orders, and account processing.
  • Truck orders Managing labor with percentages with basic mathematical skills.
  • Dispatch drivers and confirm that truck orders are correct.
  • Manage staff, labor, food and truck orders.

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20 Most Common Skill for an Assistant General Manager

Customer Service16.1%
Weekly Payroll11.5%
Guest Satisfaction9.5%
Front Desk7.1%
Financial Statements6.9%
Food Safety6.2%
Daily Operations4.6%
Room Hotel4%

Typical Skill-Sets Required For An Assistant General Manager

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
12.4%
12.4%
2
2
Weekly Payroll
Weekly Payroll
8.8%
8.8%
3
3
Guest Satisfaction
Guest Satisfaction
7.3%
7.3%
4
4
Front Desk
Front Desk
5.5%
5.5%
5
5
Financial Statements
Financial Statements
5.3%
5.3%
6
6
Food Safety
Food Safety
4.8%
4.8%
7
7
Daily Operations
Daily Operations
3.6%
3.6%
8
8
Room Hotel
Room Hotel
3.1%
3.1%
9
9
Staff Members
Staff Members
2.9%
2.9%
10
10
Loss Statements
Loss Statements
2.8%
2.8%
11
11
Food Cost
Food Cost
2.6%
2.6%
12
12
GM
GM
2.6%
2.6%
13
13
Inventory Control
Inventory Control
2.5%
2.5%
14
14
Food Preparation
Food Preparation
2.5%
2.5%
15
15
Labor Costs
Labor Costs
2.3%
2.3%
16
16
Sales Goals
Sales Goals
2.2%
2.2%
17
17
Bank Deposits
Bank Deposits
1.7%
1.7%
18
18
FOH
FOH
1.6%
1.6%
19
19
Customer Complaints
Customer Complaints
1.4%
1.4%
20
20
Company Standards
Company Standards
1.1%
1.1%
21
21
POS
POS
1%
1%
22
22
Human Resources
Human Resources
1%
1%
23
23
Special Events
Special Events
1%
1%
24
24
Company Policies
Company Policies
1%
1%
25
25
Weekly Schedules
Weekly Schedules
1%
1%
26
26
Service Standards
Service Standards
0.9%
0.9%
27
27
Cost Control
Cost Control
0.9%
0.9%
28
28
BOH
BOH
0.9%
0.9%
29
29
Restaurant Operations
Restaurant Operations
0.9%
0.9%
30
30
Customer Relations
Customer Relations
0.9%
0.9%
31
31
Inventory Management
Inventory Management
0.9%
0.9%
32
32
High Volume
High Volume
0.9%
0.9%
33
33
Weekly Inventory
Weekly Inventory
0.9%
0.9%
34
34
Day-To-Day Operations
Day-To-Day Operations
0.9%
0.9%
35
35
AGM
AGM
0.8%
0.8%
36
36
Retail Store
Retail Store
0.8%
0.8%
37
37
Annual Sales
Annual Sales
0.8%
0.8%
38
38
Training Programs
Training Programs
0.8%
0.8%
39
39
Accounts Receivables
Accounts Receivables
0.8%
0.8%
40
40
Product Quality
Product Quality
0.7%
0.7%
41
41
Revenue Management
Revenue Management
0.7%
0.7%
42
42
Staff Training
Staff Training
0.6%
0.6%
43
43
Ensure Compliance
Ensure Compliance
0.6%
0.6%
44
44
Corporate Office
Corporate Office
0.6%
0.6%
45
45
Marriott
Marriott
0.6%
0.6%
46
46
Department Heads
Department Heads
0.5%
0.5%
47
47
Action Plans
Action Plans
0.5%
0.5%
48
48
Hotel Staff
Hotel Staff
0.5%
0.5%
49
49
Weekly Basis
Weekly Basis
0.5%
0.5%
50
50
Truck Orders
Truck Orders
0.5%
0.5%

118,804 Assistant General Manager Jobs

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