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Become An Assistant Head Teller

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Working As An Assistant Head Teller

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $40,000

    Average Salary

What Does An Assistant Head Teller Do

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Duties

Tellers typically do the following:

  • Count the cash in their drawer at the start of their shift
  • Accept checks, cash, and other forms of payment from customers
  • Answer questions from customers about their accounts
  • Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders
  • Exchange dollars for foreign currency
  • Order bank cards and checks for customers
  • Record all transactions electronically throughout their shift
  • Count the cash in their drawer at the end of their shift and make sure the amounts balance

Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.

In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.

Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.

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How To Become An Assistant Head Teller

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Assistant Head Teller Career Paths

Assistant Head Teller
Head Teller Lead Teller Service Manager
Branch Manager
6 Yearsyrs
Head Teller Lead Teller Assistant Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Head Teller Lead Teller Office Manager
Accounts Payable Manager
7 Yearsyrs
Housekeeper Specialist Account Executive
Relationship Manager
6 Yearsyrs
Housekeeper Security Officer Officer
Operations Officer
5 Yearsyrs
Housekeeper Personal Assistant Executive Assistant
Administrative Manager
6 Yearsyrs
Member Service Representative Specialist Accountant
Accountant And Office Manager
6 Yearsyrs
Member Service Representative Loan Officer Credit Analyst
Credit Manager
5 Yearsyrs
Member Service Representative Specialist Administrator
Business Office Manager
7 Yearsyrs
Accounts Payable Clerk Accountant Office Manager
Office Manager Of Human Resources
6 Yearsyrs
Accounts Payable Clerk Payroll Administrator Office Manager
Accounts Receivable Manager
6 Yearsyrs
Accounts Payable Clerk Accountant Account Manager
Client Services Manager
7 Yearsyrs
Bookkeeper Administrator Branch Manager
Vice President And Manager
10 Yearsyrs
Bookkeeper Executive Assistant Assistant Property Manager
Assistant Community Manager
5 Yearsyrs
Bookkeeper Auditor Underwriter
Branch Operations Manager
6 Yearsyrs
Personal Banker Underwriter Assistant Branch Manager
Finance Center Manager
6 Yearsyrs
Personal Banker Credit Analyst Assistant Branch Manager
Banking Center Manager
5 Yearsyrs
Personal Banker Underwriter Team Manager
Assistant Vice President Operations
8 Yearsyrs
Finance Service Representative Relationship Banker Senior Personal Banker
Bank Manager
5 Yearsyrs
Loan Processor Senior Customer Service Representative Teller Supervisor
Branch Service Manager
7 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Note Teller 4.2 years
Savings Teller 4.2 years
Head Teller 3.9 years
Senior Teller 3.7 years
Collection Teller 3.7 years
Mail Teller 3.5 years
Exchange Teller 3.3 years
Receiving Teller 3.3 years
Vault Teller 3.0 years
Commercial Teller 2.9 years
Lead Teller 2.8 years
Utility Teller 2.7 years
Roving Teller 2.5 years
Drive-In Teller 2.4 years
Teller 2.1 years
Bank Teller 2.1 years
Float Teller 1.5 years
Top Careers Before Assistant Head Teller
Teller 20.9%
Cashier 14.1%
Internship 4.2%
Teacher 2.9%
Manager 2.8%
Server 2.4%
Custodian 1.9%
Volunteer 1.9%
Supervisor 1.7%
Top Careers After Assistant Head Teller
Head Teller 10.5%
Teller 10.5%
Cashier 7.4%
Manager 3.6%
Internship 3.4%
Supervisor 2.3%
Server 2.3%
Custodian 1.9%

Do you work as an Assistant Head Teller?

Average Yearly Salary
$40,000
View Detailed Salary Report
$22,000
Min 10%
$40,000
Median 50%
$40,000
Median 50%
$40,000
Median 50%
$40,000
Median 50%
$40,000
Median 50%
$40,000
Median 50%
$40,000
Median 50%
$73,000
Max 90%
Best Paying Company
University at Albany
Highest Paying City
New York, NY
Highest Paying State
Alaska
Avg Experience Level
3.1 years
How much does an Assistant Head Teller make at top companies?
The national average salary for an Assistant Head Teller in the United States is $40,639 per year or $20 per hour. Those in the bottom 10 percent make under $22,000 a year, and the top 10 percent make over $73,000.

Real Assistant Head Teller Salaries

Job Title Company Location Start Date Salary
Assistant Head of The Upper School for Academics Brooklyn Friends School New York, NY Jan 07, 2016 $101,380
Assistant Head of School Casa Esperanza Montessori Charter School Raleigh, NC Sep 03, 2013 $59,990
Assistant Head of School German International School Boston, Inc. Boston, MA Aug 01, 2009 $53,000 -
$68,000
Assistant Head Grower Mahoney's Garden Centers, LLC Winchester, MA Aug 26, 2014 $27,131
Assistant Head Grower Mahoney's Garden Centers, LLC Winchester, MA Aug 25, 2014 $27,131

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Top Skills for An Assistant Head Teller

  1. Customer Service
  2. New Tellers
  3. ATM
You can check out examples of real life uses of top skills on resumes here:
  • Provided exceptional customer service to clients.
  • Coached and trained new tellers, and other branch staff on products, and special programs offered by bank.
  • Processed transactions, including ATM deposits, wire transfers, returned bank statements, and company payrolls; operated cash vault.
  • Follow and assist management to ensure all branch security procedures are being applied appropriately and effectively.
  • Processed customer transactions face-to-face for a variety of routine financial transactions including check cashing, withdrawals and deposits.

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Average Salary:

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Top 10 Best States for Assistant Head Tellers

  1. New Jersey
  2. Washington
  3. Florida
  4. North Carolina
  5. Massachusetts
  6. Vermont
  7. Rhode Island
  8. Connecticut
  9. Alaska
  10. Maine
  • (327 jobs)
  • (180 jobs)
  • (358 jobs)
  • (220 jobs)
  • (326 jobs)
  • (53 jobs)
  • (33 jobs)
  • (100 jobs)
  • (35 jobs)
  • (41 jobs)

Assistant Head Teller Demographics

Gender

Female

64.5%

Male

26.9%

Unknown

8.6%
Ethnicity

White

62.7%

Hispanic or Latino

15.3%

Black or African American

11.6%

Asian

6.6%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

58.8%

French

10.5%

German

5.9%

Arabic

4.6%

Portuguese

3.9%

Turkish

2.0%

Russian

2.0%

Urdu

2.0%

Hindi

1.3%

Italian

1.3%

Chinese

1.3%

Polish

1.3%

Dutch

0.7%

Mandarin

0.7%

Wolof

0.7%

Yoruba

0.7%

Bambara

0.7%

Croatian

0.7%

Filipino

0.7%

Carrier

0.7%
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Assistant Head Teller Education

Schools

University of Phoenix

18.2%

Camden County College

5.4%

Miami Dade College

5.4%

Kean University

4.7%

Pennsylvania State University

4.7%

Nassau Community College

4.7%

New York University

4.4%

The Academy

4.4%

Suffolk County Community College

4.4%

Union County College

4.4%

Rowan University

4.4%

Ocean County College

4.4%

Strayer University

4.4%

Temple University

4.0%

University of Chicago

4.0%

Burlington County College

3.7%

George Mason University

3.7%

Southern New Hampshire University

3.7%

Community College of Rhode Island

3.7%

Hudson Valley Community College

3.4%
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Majors

Business

29.1%

Accounting

10.8%

Finance

5.9%

Health Care Administration

5.5%

Psychology

5.0%

Criminal Justice

4.4%

Liberal Arts

3.8%

Education

3.7%

General Studies

3.6%

Management

3.6%

Medical Assisting Services

3.3%

Communication

3.2%

Marketing

2.6%

Nursing

2.5%

English

2.5%

Human Resources Management

2.3%

Elementary Education

2.2%

Political Science

2.0%

Biology

1.9%

Economics

1.9%
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Degrees

Bachelors

36.9%

Other

28.0%

Associate

15.5%

Masters

10.6%

Certificate

4.7%

Diploma

2.6%

Doctorate

1.1%

License

0.5%
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