What does an assistant head teller do?

Assistant head teller responsibilities
Here are examples of responsibilities from real assistant head teller resumes:
- Recognize opportunities to cross-sell products and refer clients to license associates.
- Process transactions, including ATM deposits, wire transfers, return bank statements, and company payrolls; operate cash vault.
- Service and handle reconciliation responsibilities for ATM.
- Identify and capitalize on opportunities to promote and cross-sell additional products and services to current bank customers.
- Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
- Identify customer needs and opportunities for upselling and convert service opportunities into sales and met/exceed sales goals.
Assistant head teller skills and personality traits
We calculated that 18% of Assistant Head Tellers are proficient in Customer Service, Security Procedures, and ATM. They’re also known for soft skills such as Customer-service skills, Detail oriented, and Math skills.
We break down the percentage of Assistant Head Tellers that have these skills listed on their resume here:
- Customer Service, 18%
Cultivated relationships with returning guests, demonstrated satisfaction through consistent follow-up, and offered impeccable customer service to individuals of all levels
- Security Procedures, 9%
Follow and assist management to ensure all branch security procedures are being applied appropriately and effectively.
- ATM, 9%
Serviced and handled reconciliation responsibilities for ATM.
- Loan Payments, 6%
Handled customer requests including deposits and withdrawals and processing loan payments.
- Customer Relationships, 5%
Establish and solidify new and existing customer relationships.
- Foreign Currency, 4%
Assist customers with foreign currency exchange, closing accounts, changing Product Types, ordering Checks, and updating Addresses.
"customer service," "security procedures," and "atm" are among the most common skills that assistant head tellers use at work. You can find even more assistant head teller responsibilities below, including:
Customer-service skills. To carry out their duties, the most important skill for an assistant head teller to have is customer-service skills. Their role and responsibilities require that "tellers spend their day interacting with bank customers." Assistant head tellers often use customer-service skills in their day-to-day job, as shown by this real resume: "greeted customers and processed their transactions, including setting up new accounts, foreign currency exchange, soliciting products, etc. "
Detail oriented. Many assistant head teller duties rely on detail oriented. "tellers must be sure not to make errors when dealing with customers’ money.," so an assistant head teller will need this skill often in their role. This resume example is just one of many ways assistant head teller responsibilities rely on detail oriented: "processed customer transactions with accuracy and attention to detail. "
Math skills. assistant head tellers are also known for math skills, which are critical to their duties. You can see how this skill relates to assistant head teller responsibilities, because "because they count and handle large amounts of money, tellers must be good at arithmetic." An assistant head teller resume example shows how math skills is used in the workplace: "provided statistics used in tellers' annual performance reviews. "
The three companies that hire the most assistant head tellers are:
- Boston Public Schools8 assistant head tellers jobs
- First Savings Bank of Hegewisch2 assistant head tellers jobs
- University of Pennsylvania2 assistant head tellers jobs
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Assistant head teller vs. Teller and a sales associate
A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.
These skill sets are where the common ground ends though. The responsibilities of an assistant head teller are more likely to require skills like "customer relationships," "clean rooms," "operational standards," and "customer interaction." On the other hand, a job as a teller and a sales associate requires skills like "cash handling," "customer satisfaction," "product knowledge," and "cross-selling." As you can see, what employees do in each career varies considerably.
Teller and a sales associates tend to reach similar levels of education than assistant head tellers. In fact, teller and a sales associates are 2.4% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.Assistant head teller vs. Bank representative
A teller supervisor oversees tellers' performance in banks, ensuring that they provide quality service to clients. They are also responsible for assessing workforce performances, handling issues and concerns, delegating tasks, and even managing teller schedules. Aside from supervising employees, a teller supervisor may also assist clients in depositing and withdrawing funds, opening and closing accounts, and even offering products and services. As a supervisor, it is essential to lead and encourage tellers to reach goals while implementing the bank's policies and regulations.
In addition to the difference in salary, there are some other key differences worth noting. For example, assistant head teller responsibilities are more likely to require skills like "security procedures," "clean rooms," "operational standards," and "customer interaction." Meanwhile, a bank representative has duties that require skills in areas such as "excellent interpersonal," "cash handling," "ach," and "branch management." These differences highlight just how different the day-to-day in each role looks.
Bank representatives may earn a lower salary than assistant head tellers, but bank representatives earn the most pay in the finance industry with an average salary of $34,448. On the other hand, assistant head tellers receive higher pay in the finance industry, where they earn an average salary of $32,197.In general, bank representatives achieve similar levels of education than assistant head tellers. They're 1.3% less likely to obtain a Master's Degree while being 0.1% less likely to earn a Doctoral Degree.Assistant head teller vs. Teller supervisor
A banking associate's role is to build positive relationships with clients by performing support tasks. Their responsibilities revolve around greeting clients, processing requests and documentation, gathering and verifying requirements, responding to inquiries and concerns, and offering other services and products to clients. They may also produce progress reports, financial statements, coordinate with team members, and liaise with external agencies. Furthermore, as a banking associate, it is essential to handle issues and complaints, all while adhering to the bank's policies and regulations.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from assistant head teller resumes include skills like "clean rooms," "operational standards," "customer interaction," and "promotional strategies," whereas a teller supervisor is more likely to list skills in "quality customer service," "cash handling," "secrecy," and "bsa. "
Most teller supervisors achieve a similar degree level compared to assistant head tellers. For example, they're 2.9% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Assistant head teller vs. Banking associate
Even though a few skill sets overlap between assistant head tellers and banking associates, there are some differences that are important to note. For one, an assistant head teller might have more use for skills like "security procedures," "clean rooms," "operational standards," and "customer interaction." Meanwhile, some responsibilities of banking associates require skills like "excellent interpersonal," "strong customer service," "financial services," and "powerpoint. "
In general, banking associates earn the most working in the finance industry, with an average salary of $74,654. The highest-paying industry for an assistant head teller is the finance industry.banking associates reach similar levels of education compared to assistant head tellers, in general. The difference is that they're 2.4% more likely to earn a Master's Degree, and 1.6% more likely to graduate with a Doctoral Degree.Types of assistant head teller
Updated January 8, 2025











