THE OPPORTUNITY: Textbook Painting is seeking a strategic Operations Manager to lead our field operations team. We're at an exciting growth stage and need a leader who can help us scale while maintaining the quality and culture that got us here. This is a senior leadership role that requires a strategic mindset, the ability to build and implement systems with long-term ROI, and a talent for developing leaders who can scale with the company.
You will report directly to the President and have meaningful influence on company strategy and direction. The primary focus is people development, systems improvement, capacity planning, and ensuring the company hits its short and long-term goals.
PRINCIPAL RESPONSIBILITIES:
Lead and develop middle managers through weekly 1:1s and coaching
Own operations P&L through Gross Profit-drive profitability through labor efficiency and smart resource allocation
Build scalable systems for quality control, safety, and operational efficiency
Partner with Sales, HR, and Finance to solve cross-functional challenges
Manage vendor relationships and negotiate favorable terms with paint suppliers
Plan workforce capacity to meet seasonal demand fluctuations
Oversee effective safety and accident prevention programs to ensure all reasonable action are taken to prevent accidents and injuries
Manage and recruit sub-contractors to ensure work meets quality standards
IDEAL CANDIDATE:
3+ years operations management experience; field-service or trades industry preferred
Experience as a "manager of managers"-leading supervisors and team leads
Demonstrated P&L ownership with financial accountability
Track record of implementing operational systems with long-term ROI
Strong analytical mindset-uses data to inform decisions
WHAT WE OFFER:
$90,000.00 - $125,000.00 from salary and performance based bonus opportunities
Health, dental, and vision insurance
401(k) with company match
PTO and paid holidays
Professional development budget
Real authority to make decisions and shape the operation
ABOUT TEXTBOOK PAINTING:
We're a residential painting company serving Greater Cleveland for almost 20 years. With approximately 35 field staff and a growing office team, we've built our reputation on exceptional customer service and investing in our people. Our services include interior painting, exterior painting, and cabinet refinishing.
Awards & Recognition:
Crain's Cleveland Business Top Employer
Inc. 5000 Fastest Growing Companies
Weatherhead 100
Our Core Values:
1. Follow the Golden Rule and build lifelong relationships
2. Take pride and ownership in everything you do
3. Continually learn and teach others
4. Face challenges and obstacles like a buffalo-head on
5. Lead with a servant's heart and a team-first attitude
$90k-125k yearly 1d ago
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Operations Manager
Alpha Space Control Company
Assistant manager job in Akron, OH
Operations Manager - Pavement Marking Operations
The Operations Manager is responsible for driving the overall success of our pavement marking branch by overseeing daily operations, developing strong customer relationships, and leading a team of skilled road striping professionals. This role requires a solid background in construction estimating and project management, combined with a strategic, entrepreneurial mindset. Through exceptional leadership and an unwavering commitment to quality, the Operations Manager will grow the branch's market presence and establish it as the preferred provider of high-quality pavement marking services in the region.
Key Responsibilities
Customer Relationship Management
· Build and maintain long-term relationships with paving companies, contractors, municipalities, and other key clients.
· Serve as the primary representative of the branch, reinforcing a reputation for reliability, professionalism, and quality service.
Business Development
· Identify and pursue new business opportunities within the region to expand the customer base.
· Leverage industry knowledge, market trends, and professional networks to secure projects where pavement marking services are needed.
Team Leadership
· Recruit, train, and lead a team of ethical, skilled, and motivated pavement marking professionals.
· Foster a collaborative, safe, and productive work environment with clear expectations and accountability.
· Oversee crew scheduling and ensure teams are fully prepared to meet project deadlines while minimizing operational risk.
Project Management & Estimating
· Accurately evaluate job requirements and prepare competitive, profitable estimates and bids.
· Monitor project schedules, labor, and material usage to ensure profitability, quality, and timely completion.
Safety & Compliance
· Champion safety initiatives and ensure compliance with OSHA, DOT, and company safety standards.
· Conduct regular safety meetings, audits, and inspections to maintain a safe working environment.
Required Qualifications
· 5+ years of experience in construction or the pavement marking industry
· At least 3 years of experience in estimating, project management, or a leadership role
· Proven ability to build and maintain strong customer relationships based on trust and service quality
· Strong estimating and cost-control skills in construction or pavement marking projects
· Demonstrated experience leading and motivating high-performing teams
· Knowledge of OSHA regulations, DOT requirements, and construction safety best practices
· Excellent communication, problem-solving, and negotiation skills
Preferred Qualifications
· Bachelor's degree in Construction Management, Business, or a related field (or equivalent experience)
· Prior experience in pavement marking or road construction
· Familiarity with estimating software and project scheduling tools
Benefits
· Health Insurance
· Dental Insurance
· Vision Insurance
· 401(k) Retirement Plan
$64k-104k yearly est. 4d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Assistant manager job in Cleveland, OH
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Locations
$100.5k-245k yearly 7d ago
HVAC Service Manager
Arco Home Services
Assistant manager job in Bedford Heights, OH
At Arco Home Services, we take pride in delivering top-tier residential plumbing, heating, cooling, and electrical services. With decades of experience and a commitment to exceptional customer care, we've built a reputation as a trusted name in home services. Our team is dedicated to quality craftsmanship, integrity, and continuous growth-both for our employees and the communities we serve.
We are growing fast-and we're looking for a Residential HVAC Manager who is passionate about leadership, performance, and customer satisfaction. If you're experienced and ready to make a measurable impact, this is your opportunity.
Pay: $70,000 - $150,000 Earning Potential (Salary + Monthly Bonuses, based on performance)
What We Offer
Competitive Compensation - Your expertise and performance deserve rewarding pay.
A Strong, Supportive Team - Work in an environment that values your skills and fosters growth.
Job Stability & Growth - Join a well-established company with long-term career opportunities.
Commitment to Innovation - Work with a leadership team that embraces new ideas and continuous improvement.
Comprehensive Benefits - We take care of our employees, offering industry-leading benefits and perks.
Key Responsibilities:
Leadership & Culture
Lead, manage, and mentor a team of HVAC technicians
Foster a culture of quality, accountability, and continuous improvement
Revenue Growth & Strategy
Drive division performance through goal-setting, reporting, and team development
Collaborate with sales and marketing teams to increase service opportunities and customer retention
Operational Excellence
Partner with operations, dispatch, and customer service teams to streamline processes
Improve efficiency through scheduling, workflow improvements, and technician performance tracking
Technical Oversight
Serve as the go-to expert on residential HVAC service and maintenance
Stay current with industry standards, regulations, and emerging technologies
Customer Satisfaction
Ensure top-tier service quality and responsiveness
Handle escalated customer concerns with professionalism and care
Qualifications
Minimum of 3-4 years of management experience in residential HVAC
Proven HVAC installation experience in residential applications
Ability to inspire and drive personal and professional growth among team members
Dedication to providing homeowners with unmatched satisfaction
Strong leadership skills and a history of achieving business goals
Detail-oriented and skilled at multitasking
Effective presentation skills and comfort speaking to groups
Confident and decisive communication in a fast-paced, goal-driven environment
Proficiency in computer use and Microsoft Office applications (Excel, Word, PowerPoint)
Benefits & Perks:
Medical, Dental, and Vision Insurance
401(K) Plan with company matching
Paid Time Off & Holiday Plan
Company-provided life & disability insurance
Relocation assistance available for the right candidate
Join Our Team!
At Arco Home Services, we don't just offer jobs-we build careers. If you're ready to make an impact, lead a talented team, and grow with a company that values your expertise, we want to hear from you!
$70k-150k yearly 5d ago
Operations Manager
Reese Consumer Health
Assistant manager job in Cleveland, OH
Operations Manager - Reese Brands
At Reese Consumer Health, we put Consumers First! Our diverse product portfolio includes category leading brands such as Reese's Pinworm , Reese's Colotest and new brands such as LiceGuard As Reese focuses on an aggressive growth strategy, we are looking for a technical and insight driven Operations Manager to help take our business to the next level.
Founded in 1907 and headquartered in Cleveland, Ohio, Reese Consumer Health is a consumer-first, insight-driven company with nearly 120 years of expertise in manufacturing, marketing, and collaborating with retailers. Reese helps organizations create innovative OTC products and supplements, leveraging deep industry knowledge to deliver high-quality solutions across the healthcare sector. With an expanding portfolio of brands, Reese is committed to driving consumer health innovation through omnichannel strategies that reach a wide range of consumers across multiple retail and distribution channels.
POSITION SUMMARY:
The ideal candidate is a results-oriented Operations Manager who will provide hands-on leadership for our manufacturing facilities. Reporting to the Director of Operations, this role is responsible for the oversight of the Production and Maintenance functions across two manufacturing plants.
The Operations Manager will drive operational excellence by managing Production Supervisors and leading a total team of 30-40 employees. The primary objective of this role is the execution of daily plant operations, delivering on Reese's core goals regarding Safety, Quality, Delivery, Productivity, and Cost.
RESPONSIBILITIES:
Achieve monthly and annual operating plan as defined by the Operations KPIs and company financial goals.
Provide visible, hands-on leadership across two plant locations, ensuring consistent communication and policy enforcement at both sites.
Own the talent lifecycle for the facility by partnering with HR to interview and hire top talent, while implementing training matrices that upskill staff and ensure a flexible, cross-trained workforce to cover production needs.
Directly manage, coach, and develop Production Supervisors, empowering them to lead their shift teams effectively.
Foster a high-performance culture among the 30-40 employee workforce, managing performance reviews, training matrices, and disciplinary actions when necessary.
Facilitate daily operations meetings to align the team on shift goals, immediate issues, and production targets.
Champion a safe work environment by ensuring compliance with applicable regulations, implementing high standards, and driving a continuous improvement mindset across the team.
Maintain audit readiness within a GMP-regulated environment by enforcing strict adherence to Reese's Quality Management System, including production records, labeling processes, line clearance, housekeeping standards, and PPE protocols.
Consistently execute on strong production schedule attainment. Optimize resource allocation and capacity planning (equipment, personnel, and materials) to support.
Ensure Production delivers on customer expectations for On-Time Delivery (OTD) and Fill Rate.
Oversight of the Maintenance function, ensuring preventive maintenance (PM) schedules are executed to minimize unplanned downtime.
Apply Continuous Improvement and Lean practices such as standard work, 5S, problem solving, and root cause analysis to improve Operational KPIs.
Drive improved asset utilization by tracking Downtime and OEE (Overall Equipment Effectiveness) trends and implementing improvement initiatives.
Act as a collaborative leader, working with Quality, Supply Chain, HR, Finance, and Sales/Marketing to solve business challenges and meet Reese's goals.
REQUIREMENTS:
Bachelor's degree in Business, Engineering, Supply Chain, Industrial Management or related discipline. In lieu of degree, 5 years of experience in related work.
3-5 years management experience in manufacturing environment required
Experience managing Front Line Supervision required
Ability to handle multiple priorities simultaneously
Strong communication and people leadership skills
Proficient knowledge of MS Office (Word, Excel, PowerPoint)
Job Type: Full-time
SKILLS:
Collaborative mindset with agency, digital, and sales partners.
Strong technical and system management skills.
Analytical rigor (research assessment, business performance data, financial assessments).
Ability to assess, develop and implement innovative business solutions.
Proven ability to work cross-functionally and lead teams.
Collaborative, strong team player.
Strong interpersonal/communications skills.
Timeline/critical path management.
Strong verbal and written communication skills with internal and external stakeholders and technical and non-technical audiences.
Reese Consumer Health offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position.
SCHEDULE DEMANDS:
General schedule is an 8-hour Monday - Friday assignment. Employee must be willing to work additional hours as required, including early mornings, and/or weekends.
Reese Pharmaceutical is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.
$64k-104k yearly est. 4d ago
Operations Manager
Brighton Solutions, Inc. 4.4
Assistant manager job in Cleveland, OH
Brighton Solutions is partnering with a high-performing commercial services organization to identify an Operations Manager who will play a critical role in leading day-to-day operations and driving long-term operational excellence.
This is a hands-on leadership opportunity for someone who thrives in fast-paced production environments and enjoys building strong teams, efficient processes, and scalable systems. As Operations Manager, you will oversee all aspects of facility operations, including production, logistics, maintenance, safety, and people leadership. You will work closely with senior leadership to implement operational strategy, improve performance, and support initiatives that span both short- and long-term horizons.
What You'll Do
Lead and support supervisors and hourly staff
Oversee daily production, workflow, and logistics
Ensure safety, quality, and regulatory compliance
Coordinate maintenance and equipment care
Support hiring, training, and performance management
Drive productivity and continuous improvement
What We're Looking For
3-5+ years of supervisory or plant leadership experience
Background in production, laundry, manufacturing, or similar operations
Strong communication and people leadership skills
Comfortable in a fast-paced, hands-on environment
High school diploma or associate degree preferred
$50k-70k yearly est. 4d ago
Manager Retail Operations
Advantage Solutions 4.0
Assistant manager job in Cleveland, OH
Primary Posting Location : City Cleveland Primary Posting Location : State/Province OH Primary Posting Location : Postal Code 44101 Primary Posting Location : Country US Requisition ID Type Full Time Category Field Operations/Field Management
Minimum
USD $47,300.00/Yr.
Maximum
USD $130,000.00/Yr.
Summary
Retail Operations Manager (ROM)
At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Retail Operations Manager (ROM) to be primarily responsible for leading and developing an assigned Retail Selling and Merchandising organization. The ROM will oversee a specific segment of clients and/or retailers within an assigned geography. They are responsible for representing the Company and their designated Clients & Customers through the management of retail store coverage, set/project coverage, executing objectives set forth by Clients, Retailers and/or Business Development Managers and related retail leadership.
Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer:
Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Responsibilities:
Maintain excellent high-performing teams and proactively ensure client Key Performance Indicators are executed consistently by addressing retail issues on an on-going basis. Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region.
Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual associate development plans & succession planning documentation.
Source and identify external talent and integrate new associates into the organization as part of a long-term talent expansion strategy.
Manage, assist and/or develop expense and/or revenue/operating income budget for area of responsibility based on responsible channel of trade and client(s) responsibility.
Grow base business and add new business.
Driving and travel are essential duties and function of this job.
Qualifications:
High School Diploma or GED or equivalent experience is required; Bachelor's Degree in Marketing or Business Management or equivalent experience is preferred
5+ years of retail experience with associate management
1-3 years of successfully managing Retail Merchandisers, P&L, budgeting and forecasting, and managing client expectations either personally or through a team
Customer and client management
Excellent written communication and verbal communication skills
Ability to direct, lead, coach, and develop people
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Position Summary
The Retail Operations Manager is primarily responsible for leading and developing an assigned Retail Selling and Merchandising organization. The ROM will oversee specific segment of clients and/or retailers within an assigned geography. They are responsible for representing the Company and their designated Clients & Customers through the management of retail store coverage, set/project coverage, executing objectives set forth by Clients, Retailers and/or Business Development Managers and related retail leadership.
Essential Job Duties and Responsibilitie
Operational Excellence
Operational Efficiency: Maintain excellent high-performing teams and proactively ensure client KPI's are executed consistently by addressing retail issues on an on-going basis. Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region.
Associate Performance Management: Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual associate development plans & succession planning documentation. Source and identify external talent and integrate new associates into the organization as part of a long term talent expansion strategy.
Communication/Change Management: Maintain proactive and professional communications across multiple internal and external stakeholders; lead change across responsible retail organization to ensure client and company KPIs are met.
Retail Reporting: Maintain working knowledge of company systems including all reporting functions. Interpret retail reporting data and offer actionable insights to course correct and achieve client/retailer performance expectations.
Budgeting: manage, assist and/or develop expense and/orrevenue/operating income budget for area of responsibility based on responsible channel of trade and client(s) responsibility.
Strategic Leadership
Standardization and Execution of the Company's Strategic Direction: Outline and implement National policies and programs. Proactively promote the Company's Strategic Direction and Vision on a day-to-day basis and assure compliance with all National Programs.
Business Development: Grow base business and add new business.
Organizational Development: Oversee Retail Operations-wide efforts to increase effectiveness and/or efficiency enabling the organization to achieve its strategic goals.
Customer/Company Customer Team/Company Market Integration: Serve as strategic retail contact for Customers, Company Business Managers, RTLs/ATLs, and Company Department Managers & Sales Directors in each assigned region that affect the Account Team(s). Utilize all elements and resources to meet and exceed team and Client's requirements.
Client/Retailer Partnership Management
Serve as strategic retail contact for all clients in assigned region. Work to build and maintain Client/Retailer partnerships while managing ongoing client goals and KPI objectives. Pursue new Client representation and seek additional business opportunities from existing client base in an effort to add incremental value to our client base.
Supervisory Responsibilities
Direct Reports
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports
May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
Travel and Driving are essential duties and function of this job
Travel up to Up to 80%
Minimum Qualifications
Education Level: (Required) High School Diploma or GED or equivalent experience
(Preferred) Bachelor's Degree
Field of Study/Area of Experience: Marketing or Business Management
5+ years of retail experience with associate management
Skills, Knowledge and Abilities
Customer and client management
Microsoft Office Suite proficiency
Analytical skills
Excellent written communication and verbal communication skills
Excellent customer service orientation
Strong prioritization skills
Skill in supervising to include delegating responsibility, training and evaluating performance
Ability to work effectively with management
Ability to visualize and plan objectives and goals strategically
Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Basic computer skills including familiarity with Word, Excel, and Internet usage
Ability to ensure a high level of service and quality is maintained
Ability to direct, lead, coach, and develop people
Environmental & Physical Requirements
Field / Administrative Requirements
Incumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.
Additional Information Regarding The Company Job Duties and s
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
CONNECT TO YOUR CAREER
Not ready to apply? Connect with us for general consideration.
$47.3k-130k yearly 2d ago
Operations Manager
Dizario Search
Assistant manager job in Kent, OH
We have been hired by our client, a global leader in their market, to find an experienced Operations Manager to run operations for their site located near Kent, OH. The Operations Manager oversees the daily operations of manufacturing, ensuring that production processes run efficiently, safely, and meet quality standards. This role coordinates teams and resources, manages schedules and workflow, and drives continuous improvement to meet organizational goals for output, cost, and delivery timelines.
Responsibilities
Develop and update easy-to-follow SOPs for equipment, workflows, transactions, and time tracking.
Track team performance and production metrics to identify and drive improvements.
Collaborate closely with HR on staffing, employee relations, and career growth initiatives.
Support product safety and compliance through active participation in audits.
Partner with Engineering to prepare for new product launches and production updates.
Provide hands-on support in production to ensure smooth operations when needed.
Requirements
Bachelor's Degree preferred.
7+ years of experience in a plant or operations management role in manufacturing.
Experience with metal fabrication processes.
$64k-104k yearly est. 1d ago
BRANCH MANAGER I- East Region Float
Dollar Bank, FSB 4.1
Assistant manager job in Cleveland, OH
The Branch Manager Trainee participates in a comprehensive retail training program while working toward individual business development and sales objectives. This role is responsible for building and leading a high-performing sales and service team, ensuring that each member contributes to the branch's success through a consultative sales approach.
A key focus of the Branch Manager Trainee is developing team members through individualized coaching sessions and holding them accountable for overall performance. Additionally, this role actively drives business growth through proactive initiatives, including participation in community events and business networking opportunities. As a member of the Regional Banking Team, you will be responsible for supporting multiple branches within Dollar Bank's East Branches. These branches include Beachwood, Eastlake, Euclid, Maple, Mayfield, Mentor, Painesville, Richmond, University Heights. Travel reimbursement is provided after a specific mileage threshold is met.
Qualifications:
* Bachelor's Degree with two years of management experience in a retail environment including managing a staff, coaching, and meeting sales goals. Will consider High School Diploma/GED with six years of management experience in a retail environment including managing a staff, coaching, and meeting sales goals.
* Retail Banking and business development experience preferred.
* Ability to travel as needed to training.
* A valid driver's license and access to a reliable vehicle is required.
* Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.
Principal Activities and Duties:
* Deliver exceptional service in alignment with the Bank's Mission, Vision, and Values.
* Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships.
* Actively support customer engagement by adhering to the Bank's service behaviors.
* Overseeing the team's service behaviors efforts, promoting products and services, and conducting call nights to follow up on leads.
* Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity.
* Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback.
* Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events.
* Consistently achieve all established customer service goals and targets.
* Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
* Arithmetic skills to count money accurately.
* Computer literacy to access account information and process transactions.
* Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
* Maintain a professional appearance and conduct yourself in a professional manner at all times.
* Maintain the highest level of professional integrity and ethics.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Compensation Range:
$85k-105k yearly est. 2d ago
Embassy Suites Cleveland Rockside - General Manager
Aimbridge Hospitality 4.6
Assistant manager job in Independence, OH
Money Maestro: Boost revenue, cut costs, and keep our finances in tip-top shapeyour savvy keeps us winning! Sales Superstar: Dream up sales plans, champion the budget, and connect with big accounts to keep our bookings booming. Systems Whiz: Rock th General Manager, Manager, Suite, Restaurant
$45k-89k yearly est. 4d ago
Channel Operations Manager
Keyfactor
Assistant manager job in Independence, OH
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Channel Operations Manager
Location: United States; Remote, EST
Experience: Mid-Senior Level
Job Function: Business Transformation
Employment Type: Full Time
Industry: Computer and Network Security
Job Summary
We'relooking for a Channel Operations Manager who wants to build and scale the systems, processes, and data that power Keyfactor'sglobal channel motion.
The Channel Operations Manageris responsible formanaging,optimizing, and improving the systems, processes, and data that support Keyfactor'sglobal channelgo-to-marketmotions. This role is part of the RevOpsorganization (Business Transformation) and focuses on operational excellence rather than direct partner engagement.
The person in this rolewill own the day-to-day administration and enhancement of the Partner Portal,maintaindata quality for partner program operations, ensure channel-related CRM processes are functioning effectively, and support reporting needs for channel leadership. Acting as a critical operational resource, the Channel Operations Manager collaborates closely with CAMs,Operations,Finance and Business Analytics to drive scalable, efficient processes and high-quality data that enable informed business decisions. This is a global role, working with US, EMEA and APAC teams
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Partner Portal Operations & Optimization
Oversee the day-to-day functionality, performance, and user experience of the Partner Portal.
Partner with the Business Analytics team for advanced reporting requests and datadeep-dives.
Prepare insights that support decision-making for the SVP and VP of Channel Sales.
Cross-Functional Collaboration
Act as the operational right hand to SVP/VP Channel, ensuring alignment on priorities, program needs, and process enhancements.
Participate in cross-departmental initiatives related to system integrations, partner experience improvements, and revenue enablement.
Providesubject-matterexpertiseon channel operations during cross-functional project planning and execution.
Implement system updates, enhancements, and configuration changes to improve usability and partner engagement.
Coordinate feedback from Channel Account Managers (CAMs) and internal stakeholders toidentifyimprovements and manage a backlog of portal enhancements.
Develop andmaintaindocumentation, user guides, and internal enablement materials for portal functionality.
Channel Process Optimization
Champion process improvements across channel and resale workflows to support scalability and operational excellence.
Partner with cross-functional teams (Channel Sales, Sales Ops, IT, Finance, Legal) to refine systems and processes related to partner onboarding, deal registration, renewals, and program compliance.
Ensure alignment with broader RevOps standards, system architecture, and governance requirements.
CRM & Systems Management (Salesforce & Related Tools)
Support administration and optimization of Salesforce channel-related objects, workflows, and reporting structures.
Ensure accuracy of channel data, including partner records, tier assignments, program compliance, and account mapping.
Troubleshoot system issues, coordinate fixes with IT/CRM teams, and test updates prior to deployment.
Maintain system rules, validation, and data governance for channel-related fields andautomations.
Partner Program Administration
Maintainaccuratepartner program tiering according to program rules and criteria.
Support program audits and ensure partner compliance with program requirements.
Coordinate updates to partner program assets and information in relevant systems, including the Partner Portal and internal documentation.
Reporting & Insights
Build andmaintainbasic operational reporting for Channel leadership (e.g., partner tiering, portal usage, deal registration trends).
Strong analytical skills.
Self-motivated with the ability to manage projects to completion with minimal oversight.
Able to thrive in a fast-paced, deadline-driven environment.
Demonstrated ability to influence, motivate, and mobilize team members and business partners.
Ability to use original thinking to translate goals into the implementation of new ideas and design solutions.
Minimum Qualifications, Education, and Skills
High School diploma, or equivalent experience.
Strong business and technology acumen.
Experience managing or participating in cross-functional projects.
Strong knowledge of Microsoft Operating Systems and products.
Significant experience in a similar role.
Strong company software technology knowledge.
Significant Salesforce experience or another CRM.
Experience managing or working with Partner Portals or similar partner-facing platforms.
Proficient in Microsoft Windows and Office.
Strong oral and written communication skills.
Strong organizational, multi-tasking, and time management skills.
Strong collaboration skills within a team and other areas.
Strong interpersonal skills.
Travel Requirements
Up to 10% travel time required.
#LI-DNI
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
Comprehensive benefit coverage globally.
Generous paid parental leave globally.
Competitive time off globally.
Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
The Keyfactor Alliance Program to support DEIB efforts.
Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
Monthly Talent development and Cross Functional meetings to support professional development.
Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
$64k-104k yearly est. 1d ago
Field Services Project Manager
Ross Incineration Services, Inc. 4.0
Assistant manager job in Grafton, OH
Title: Field Services Project Manager
Schedule: M-F
Duration: Permanent
Must Have:
Bachelor's degree in Chemistry, Environmental Engineering, or a related field. Equivalent experience will be considered.
Minimum five years direct work experience in a project management capacity, including all aspects of process development and execution. Sales experience is a plus.
Ability to provide technical proposals and price estimates for projects.
Strong working knowledge/understanding of environmental and related regulations (RCRA, OSHA, DOT, etc.) is required.
Working knowledge of various hazardous waste disposal technologies (incineration, wastewater treatment, landfill, fuel blending, etc.)
Must possess the ability to work independently and in a team oriented, collaborative environment.
Must be able to conform to shifting priorities, demands and timelines.
Must possess and demonstrate the ability to grow and expand field service capabilities and meet our sales budget objectives.
Must have the desire and ability to travel extensively (Day trips and up to 5 overnights a month)
Day to day:
Responsible for providing business plans, project plans, forecasting both revenue and expenses, and providing input to strategic planning in coordination with RIS, RTS, and RES.
Develops and coordinates site safety plans, coordinates resources and project materials, and oversees on-site supervision for the completion of field work.
Negotiates with other department managers for the acquisition of required personnel from within the Ross companies, when required.
Coordinates billing and related activities with our RES accounting department, RES sales department, and our customers.
Manages and coordinates field service activities between the customer and the Ross companies.
Oversees supervision of internal and/or external labor on an as-needed basis to complete Field Service Projects.
Serves as a technical advisor in the field, ensuring that materials are properly sampled, characterized, profiled, manifested, segregated, packaged, shipped, and to perform industrial services in a safe and compliant manner.
Serves as liaison between the customer and the Ross companies: Builds relationships with vendors, customers and subcontractors to ensure work is performed effectively and within regulatory guidelines.
Provides project proposals and estimates to the customer and/or RES for Field Service Projects.
Provides technical support for the RES sales force including traveling to job sites, providing technical support for our customers, and providing customer based solutions grow our field service capabilities.
Supervises and directs the work of the Field Service Project Coordinator including performance management, time management, goal setting, etc.
Controls business expenses and maximizes project profitability.
Works with RIS to coordinate Corrective Actions on our customer's waste receipts (special repackaging, box/tanker heel clean-outs).
Wears personal protective equipment (PPE) as needed and in accordance with safety policies and procedures.
Enters confined spaces as required and in accordance with safety policies and procedures.
Works indoors and outdoors.
Daily use of advanced PC and business computer applications, telephone conferencing and e-mail.
$53k-80k yearly est. 2d ago
General Manager
LHH 4.3
Assistant manager job in Akron, OH
General Manager - Akron
The General Manager leads a major Business Unit, holding full profit and loss accountability for all aspects of operations. This role manages a diverse team of division-level managers-including Operations, Fleet Management, Sales, Finance, Human Resources, and Safety-who support the entire Business Unit. The General Manager executes a local market strategy aligned with broader strategic and marketing plans, driving operational excellence and budget achievement. This position oversees all matters related to operations, represents the organization to customers and external stakeholders, ensures compliance with safety and regulatory standards, and leads change management initiatives to foster growth and sustainability.
Principal Responsibilities
Implement and execute plans that support the area's strategic operating plan, championing tactical initiatives such as safety, customer experience, efficiency, and profitability.
Collaborate with sales management to drive commercial, industrial, residential, and municipal sales efforts to achieve growth and optimize profitability.
Oversee safety and accident prevention programs, ensuring a safe and productive work environment.
Ensure compliance with all standards, including regulatory, safety, accounting, and ethics.
Manage performance and talent development.
Build and maintain strong relationships with government, community, and other external groups.
15% travel required; some overnight stays.
Perform other job-related duties as assigned.
Experience, Education, and Certification
Required:
High school diploma or GED. Degree preferred.
Minimum 7 years of progressive leadership and management responsibility.
Minimum 3 years of P&L experience.
Knowledge, Skills, and Abilities
Strong business acumen and strategic thinking.
Ability to lead large-scale change initiatives and direct large teams.
Proven ability to build and develop high-performing sales teams.
Results-oriented, with a commitment to organizational success.
Strong problem-solving, analytical, and decision-making skills.
Collaborative and creative thinker.
Demonstrates and promotes ethical behavior.
Experience managing multiple sites and business lines.
Proficient in Microsoft Excel, Word, and PowerPoint.
Compensation and Benefits
Competitive salary, bonus, and equity package.
Comprehensive benefits package, including medical, dental, vision, disability, life insurance, 401(k) with company match, employee stock purchase plan, and more.
Desired Values and Behaviors
Ethical, trustworthy, and accountable.
Servant leader with a hands-on, engaged approach.
Strong team development and empowerment skills.
Effective communicator and active listener.
Action-oriented, results-driven, and organized.
Strategic and analytical thinker.
High energy, grit, perseverance, and determination.
Community-minded and humble.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.”
$46k-79k yearly est. 5d ago
General Manager - Healthcare Laundry
JLN HR Consulting
Assistant manager job in Ravenna, OH
Novo Health Services is seeking a dynamic and highly motivated General Manager to lead our Ravenna, OH facility. This is a high impact role with complete facility oversight that requires exceptional leadership, business acumen, operational expertise, and the ability to drive the facility to achieve and maintain various industry accreditation requirements.
Responsibilities:
Lead and direct the laundry processing operation which involves planning, budgeting and monitoring the daily production activities.
Oversee all aspects of facility operations, including production, quality control, safety management, plant maintenance, logistics and supply chain management.
Strong financial knowledge and understanding of a P&L, labor utilization reports and capital investments.
Improve efficiencies by utilizing Six Sigma or Lean Manufacturing methodologies to achieve production goals.
Optimize processes for maximum productivity and efficiency. Implement and maintain effective inventory management and capacity planning systems.
Ensure compliance within our regulatory agency standards including HLAC, EPA and OSHA.
Develop and manage the facility's budget, ensuring responsible spending and maximizing profitability. Monitor key performance indicators (KPIs) and make data-driven decisions to improve financial results.
Lead, motivate, and develop a high-performing team. Foster a positive work environment through effective team building, delegation, performance management, and employee relations.
Drive customer satisfaction by building strong customer relationships and responding timely to concerns or inquiries.
Qualifications:
Bachelor's degree in business administration.
Minimum five (5) years of experience in a General Manager or Production Manager capacity or similar leadership role.
Proven track record of success in strategic planning, financial management, operational efficiency, and team leadership.
Six Sigma or Lean certification required
Excellent communication, interpersonal, and problem-solving skills.
Detail oriented with a logical approach to problem solving
Proficiency in Microsoft office
$42k-80k yearly est. 5d ago
Assistant Retail Store Manager - Rural King
Rural King Supply 4.0
Assistant manager job in Elyria, OH
About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services
What You'll do
The purpose of the Assistant Store Manager is to oversee various responsibilities, including inventory management, associate leadership, and customer engagement. Your ability to make strategic decisions, cultivating a high-performing team, and ensure operations excellence will be critical to our store's success.
Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement.
Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.
Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership.
Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition.
Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability.
Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.
Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively.
Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback.
Ensure that the store operates in accordance with safety regulations, company policies, and industry standards.
Ensure that all operational procedures and processes align with company policies, standards, and legal regulations.
Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc.
Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated.
May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols.
May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency.
Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store.
Participate in cross-training for flexibility in various departments and responsibilities.
Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.
Supervisory Responsibilities
Yes
Essential Qualities for Success
At least 2 years of retail experience or equivalent combination of experience and education.
Proven track record of success and a desire to take on increasing levels of responsibility and leadership.
Ability to provide clear direction, set performance expectations, and motivate team member to deliver high quality results.
Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment.
Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively.
Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment.
Proven ability to analyze and optimize complex processes to achieve operational excellence.
Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively.
Demonstrated experience making sound decisions in a professional context. Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes.
Comfortable navigating computer systems and software to assist customers or manage activities.
Demonstrated ability to prioritize activities, meet deadlines, and maintain a high level of attention to detail.
Proven track record of consistently producing error-free work and meeting quality standards.
Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks.
Proficiency with Microsoft Office Suite or related software.
Working knowledge of Microsoft Office Suite.
Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates.
Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements.
Physical Requirements
Ability to maintain a seated or standing position for extended durations.
Ability to operate machinery such as a forklift, pallet jack, handheld inventory device and other retail equipment.
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
Able to navigate and access all facilities.
Skill to effectively communicate verbally with others, both in-person and via electronic devices.
Close vision for computer-related tasks.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
$32k-37k yearly est. 14d ago
Pharmacy Operations Manager
Walgreens 4.4
Assistant manager job in Cleveland, OH
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
$22.5-31 hourly 3d ago
Associate Lead, Customer Commercialization
J.M. Smucker Co 4.8
Assistant manager job in Cleveland, OH
Your Opportunity as the Associate Lead, Customer Commercialization
The Customer Commercialization (CC) Team serves as a critical conduit between Brand Marketing, Brand Commercialization, and the Field Sales Team. In this position, you will own customer business planning to enable category and customer growth and represent customer strategies to key internal constituents. You will translate National Go to Market Strategies (GTMS) into customer specific activation and incorporate SBA targets into customer level quotas and budgets. You will directly support the Grocery East Account teams.
Location: Orrville, OH (Close proximity to Cleveland/Akron)
Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this role you will:
Run Customer & JMS Business Planning
Develop and communicate customer roles and strategies within the Strategic Business Area (SBA)
Coordinate with internal functions to drive the customer planning process
Lead key customer planning activities internally - line reviews, innovation meetings, Joint Business Planning (JBP) and Top-to-Top meetings
Assist customer teams with Customer Strategic Plan build, roll-up and review
Execute against plan and monitor results against objectives (volume, spending, profit)
Tailor business drivers to meet customer key initiatives and growth drivers
Identify demand-creating solutions for customer-specific execution with the goal of achieving SBA plans
Validate assumptions against key metrics (ROI, on strategy, etc)
Coordinate with necessary internal functions (Brand Commercialization, Revenue Growth Management, Customer Finance, Demand Planning, Customer Logistics, etc) to support key customer initiatives
Develop customer plans, budgets, and profit goals tied to JBP
Own final approval of customer specific plan
Work with Post Event Analytics/Sales Analyst to validate inputs and assumptions
Track progress against customer plan, supporting identification & action planning for risk and opportunity
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
Bachelor's degree
3+ years of CPG experience
Customer / sales facing experience
Proficiency in Microsoft Office
Proficiency in Spotfire, CAS or similar platforms
Demonstrated ability to build relationships with cross-functional partners to drive business results
Demonstrated understanding of customer strategies and retail environment
Additional skills and experience that we think would make someone successful in this role (not rquired):
Prior experience and demonstrated understanding of an accrual-based trade system
Prior experience in other commercial areas including Sales, Marketing, Category Leadership, etc
Experience/interactions with Grocery retail
Learn more about working at Smucker:
Helping our Employees Thrive
Delivering on Our Purpose
Our Continued Commitment to Ensuring a Workplace for All
Follow us on LinkedIn
#LI-Hybrid
$40k-47k yearly est. Auto-Apply 35d ago
Full-Time Shift Supervisor (Clyde, OH)
Ace Hardware 4.3
Assistant manager job in Clyde, OH
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Summary
The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or AssistantManagers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.
Essential Duties & Responsibilities:
Customer Service
Project a positive representation of Ace Retail Group.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Project a friendly, outgoing demeanor; work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints. Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration.
Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
Ensure a positive, professional and safe work environment for all associates.
Supervise the general operations of the entire store.
Responsible for opening and closing the store.
Assist with the implementation of Store Support Center programs.
Help ensure successful Loss Prevention, Safety and Internal Audits.
Work with General Manager, AssistantManager-Operations and AssistantManager-Merchandising on all aspects of running the store.
Communicate any operational or managerial issues to the General Manager in a timely manner.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Help ensure that weekly price changes and label updates are completed timely and accurately.
Assist with all cashiering functions including training, maintenance, audits, and reports.
Perform all other duties as assigned.
Inventory & Merchandising
Help ensure forklift operations and receiving is completed in a safe and efficient way.
Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.
Assist with maintenance of back stock levels.
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
Assist with merchandise resets throughout the store.
Assist to ensure all signage is current in the store.
Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Leadership
Manage all aspects of store operations in the absence of the General Manager, AssistantManager-Operations or AssistantManager-Merchandising.
Lead by example; be approachable by all associates and customers.
Assist in training of all associates.
Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
Work with the General Manager, AssistantManager-Operations, and AssistantManager-Merchandising to prepare for advancement.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE Striving to be our best through continuous improvement and inspiration.
LOVE Love the people, love the work and love the results.
INTEGRITY Honesty, reliability, high character and ethical behavior.
GRATITUDE Appreciating being in the business of serving others.
HUMILITY A modest and respectful approach to leadership and work.
TEAMWORK Collaboration over control or credit; together we are Ace.
Previous retail management experience preferred. Hardware experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
$15.00 per hour
For a full list of benefits and open positions, please visit us at: ************************************************************
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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
Required
Preferred
Job Industries
Retail
$15 hourly 2d ago
Full-Time Assistant Store Manager
Aldi 4.3
Assistant manager job in Solon, OH
When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team.
Position Type: Full-Time
Average Hours: 38 hours per week
Starting Wage: $25.50 per hour
Wage Increase: Year 2 - $26.50 per hour
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation
• Assists the direct leader with developing and implementing action plans to improve operating results
• Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results
• Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance
• Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees
• Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company's competitive position
• Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued
• Participates in the interviewing process for store personnel
• Communicates information including weekly information, major team milestones, developments, and concerns
• Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses
• Ensures an appropriate resolution of operational customer concerns in their direct leader's absence
• Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order
• Maintains store cleanliness standards and proper store signage at all times
• Assists the direct leader with maintaining proper stock levels through appropriate product ordering
• Merchandises product neatly to maximize sales
• Ensures the quality and freshness of products for sale and accuracy of product signage
• Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees
• Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary
• Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
• Other duties as assigned
Physical Demands:
• Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights
• Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store
• Must be able to perform duties with or without reasonable accommodations
Job Qualifications:
• You must be 18 years of age or older to be employed for this role at ALDI
• Ability to work both independently and within a team environment
• Ability to provide and lead others to provide prompt and courteous customer service
• Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports
• Ability to interpret and apply company policies and procedures
• Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments
• Ability to evaluate and drive performance of self and others
• Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses
• Ability to operate a cash register efficiently and accurately
• Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards
• Excellent verbal and written communication skills
• Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail
• Meets any state and local requirements for handling and selling alcoholic beverages
Education and Experience:
• High School Diploma or equivalent preferred
• A minimum of 3 years of progressive experience in a retail environment
• A combination of education and experience providing equivalent knowledge
• Prior management experience preferred
ALDI offers competitive wages and benefits, to all employees including:
401(k) Plan
Company 401(k) Matching Contributions
Employee Assistance Program (EAP)
PerkSpot National Discount Program
In addition, full-time employees are offered:
Medical, Prescription, Dental & Vision Insurance
Generous Vacation Time & 7 Paid Holidays
Up to 6 Weeks Paid Parental Leave at 100% of pay
Up to 2 Weeks Paid Caregiver Leave at 100% of pay
Short and Long-Term Disability Insurance
Life, Dependent Life and AD&D Insurance
Voluntary Term Life Insurance
*Full-time employees average 30 or more hours per week within an annual lookback period
**Benefits offered to full-time and part-time employees may vary by state
Click here to learn more about the benefits ALDI has to offer
ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
$25.5-26.5 hourly 3d ago
Associate Lead, Customer Commercialization
Smuckers
Assistant manager job in Cleveland, OH
Your Opportunity as the Associate Lead, Customer Commercialization The Customer Commercialization (CC) Team serves as a critical conduit between Brand Marketing, Brand Commercialization, and the Field Sales Team. In this position, you will own customer business planning to enable category and customer growth and represent customer strategies to key internal constituents. You will translate National Go to Market Strategies (GTMS) into customer specific activation and incorporate SBA targets into customer level quotas and budgets. You will directly support the Grocery East Account teams.
Location: Orrville, OH (Close proximity to Cleveland/Akron)
Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this role you will:
Run Customer & JMS Business Planning
* Develop and communicate customer roles and strategies within the Strategic Business Area (SBA)
* Coordinate with internal functions to drive the customer planning process
* Lead key customer planning activities internally - line reviews, innovation meetings, Joint Business Planning (JBP) and Top-to-Top meetings
* Assist customer teams with Customer Strategic Plan build, roll-up and review
* Execute against plan and monitor results against objectives (volume, spending, profit)
* Tailor business drivers to meet customer key initiatives and growth drivers
Identify demand-creating solutions for customer-specific execution with the goal of achieving SBA plans
* Validate assumptions against key metrics (ROI, on strategy, etc)
* Coordinate with necessary internal functions (Brand Commercialization, Revenue Growth Management, Customer Finance, Demand Planning, Customer Logistics, etc) to support key customer initiatives
Develop customer plans, budgets, and profit goals tied to JBP
* Own final approval of customer specific plan
* Work with Post Event Analytics/Sales Analyst to validate inputs and assumptions
* Track progress against customer plan, supporting identification & action planning for risk and opportunity
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
* Bachelor's degree
* 3+ years of CPG experience
* Customer / sales facing experience
* Proficiency in Microsoft Office
* Proficiency in Spotfire, CAS or similar platforms
* Demonstrated ability to build relationships with cross-functional partners to drive business results
* Demonstrated understanding of customer strategies and retail environment
Additional skills and experience that we think would make someone successful in this role (not rquired):
* Prior experience and demonstrated understanding of an accrual-based trade system
* Prior experience in other commercial areas including Sales, Marketing, Category Leadership, etc
* Experience/interactions with Grocery retail
Learn more about working at Smucker:
* Helping our Employees Thrive
* Delivering on Our Purpose
* Our Continued Commitment to Ensuring a Workplace for All
Follow us on LinkedIn
#LI-Hybrid
How much does an assistant manager earn in Elyria, OH?
The average assistant manager in Elyria, OH earns between $22,000 and $66,000 annually. This compares to the national average assistant manager range of $23,000 to $64,000.
Average assistant manager salary in Elyria, OH
$38,000
What are the biggest employers of Assistant Managers in Elyria, OH?
The biggest employers of Assistant Managers in Elyria, OH are: