Remote In Philadelphia, Pennsylvania
Adheres to scheduling and coordinates with the Pit Manager any scheduling concerns, with attention to guest satisfaction. May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. Works closely with the Pit Manager, Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability. Shares responsibility of the overall engagement of all team members with Pit Manager, Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.