What does an Assistant Manager do?
An assistant manager provides assistance and support to the direct manager in ensuring that the business runs smoothly with guaranteed satisfaction. An associate manager helps organize daily projects and manages employees to make sure that tasks are being done in a timely and accurate manner. Assistant managers are also expected to develop a good relationship with the whole workforce and clients to contribute to a successful and healthy workplace. An assistant manager is also required to present practical strategies for business growth, monitor daily operations, and communicate with clients for any possible suggestions and complaints.
Assistant manager responsibilities
Here are examples of responsibilities from real assistant manager resumes:
- Manage and approve all advertising and promotional activity (weekly flyers).
- Manage a team in order to reach daily, monthly, and yearly monetary, KPI, and loyalty goals.
- Assist with customer service, organize employee payroll and scheduling, and manage day-to-day company responsibilities.
- Maintain customer base by providing excellent customer service, maintaining facilities cleanliness, preparing daily reports and managing other cashiers.
- Provide exceptional customer service by serving food and bartending during the restaurant s busiest hours of operation
- Assist customers and operate POS register, unload stock delivery truck, stock merchandise and build displays, make bank deposits.
- Direct bartending operations overseeing seamless food and beverage service scheduling, inventory management and customer service.
- Supervise and distribute daily logistics tasks to a team of 45-50 employees.
- Conduct prospecting through flyers, social media, and other effective advertising avenues.
- Stack and store pallets at the end of the shift to keep warehouse clean and organize.
- Load and unload truck beds and trailers using dollies, hand trucks, forklifts, and tractor.
- Direct the recruitment, interviewing, hiring, training, motivation and evaluation of all FOH staff.
- Used various lifting tools for storing materials including forklifts, hand-trucks, carts, extension ladders and dollies.
- Create guidelines for each position FOH start with greeting and finishing with guest leaving, highlight mandatory and necessary aspects.
- Collaborate with store manager in the development and implementation of financial plans to drive KPI performance on a weekly basis.
Assistant manager skills and personality traits
We calculated that 10% of Assistant Managers are proficient in Paperwork, Cleanliness, and Customer Service. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.
We break down the percentage of Assistant Managers that have these skills listed on their resume here:
- Paperwork, 10%
Assisted on a committee to streamline operational procedures which would reduce paperwork and increase efficiency with member interactions.
- Cleanliness, 9%
Maintained outstanding levels of facility cleanliness and store security, resulting in reduced store shrinkage and customer loyalty.
- Customer Service, 7%
Maintained exemplary customer service within the store and established special business relationships with our customers.
- Math, 7%
Applied Statistics Quality Control- An applied approach to statistical quality control utilizing theoretical tools acquired in other math and statistics courses.
- Basic Math, 6%
Perform a basic mathematical calculation commonly used in business.
- Payroll, 4%
Managed up to fifteen high school-aged personnel; processed daily/weekly payroll and inventory controls; maintained inventory; and monitored productivity.
Common skills that an assistant manager uses to do their job include "paperwork," "cleanliness," and "customer service." You can find details on the most important assistant manager responsibilities below.
Communication skills. To carry out their duties, the most important skill for an assistant manager to have is communication skills. Their role and responsibilities require that "top executives must be able to convey information clearly and persuasively." Assistant managers often use communication skills in their day-to-day job, as shown by this real resume: "handled operations, including safety, loss prevention and daily communication. "
Leadership skills. Another soft skill that's essential for fulfilling assistant manager duties is leadership skills. The role rewards competence in this skill because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." According to an assistant manager resume, here's how assistant managers can utilize leadership skills in their job responsibilities: "monitored loss prevention and operational programs to minimize risk and reviewed reporting with senior leadership team. "
Problem-solving skills. assistant manager responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "top executives need to identify and resolve issues within an organization." This resume example shows what assistant managers do with problem-solving skills on a typical day: "performed hiring, training and conflict resolution responsibilities responsible for all employee scheduling managed daily store operations performed inventory management"
Time-management skills. A commonly-found skill in assistant manager job descriptions, "time-management skills" is essential to what assistant managers do. Assistant manager responsibilities rely on this skill because "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." You can also see how assistant manager duties rely on time-management skills in this resume example: "directed staff and customer relations, including execution of major catering deadlines for university sports teams. "
The three companies that hire the most assistant managers are:
- Domino's Pizza5,453 assistant managers jobs
- Pizza Hut2,636 assistant managers jobs
- Sonic Drive-In2,068 assistant managers jobs
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Assistant manager vs. Co-manager
A co-manager's role is to supervise business operations and perform administrative tasks as support to a manager. One of the primary functions of a co-manager is to delegate tasks of team members and arrange schedules. They also evaluate progress, produce the necessary documentation, maintain a record of data, identify issues and opportunities, and assist in coordinating with other employees. A co-manager may also have the task of hiring and training new workforce members, enforcing policies and regulations at all times.
These skill sets are where the common ground ends though. The responsibilities of an assistant manager are more likely to require skills like "paperwork," "leadership," "product quality," and "punctuality." On the other hand, a job as a co-manager requires skills like "perform routine maintenance," "ladders," "excellent interpersonal," and "drive sales." As you can see, what employees do in each career varies considerably.
Co-managers really shine in the retail industry with an average salary of $64,497. Comparatively, assistant managers tend to make the most money in the finance industry with an average salary of $44,622.The education levels that co-managers earn slightly differ from assistant managers. In particular, co-managers are 0.7% more likely to graduate with a Master's Degree than an assistant manager. Additionally, they're 0.2% more likely to earn a Doctoral Degree.Assistant manager vs. Floor manager
A floor manager is responsible for supervising the general operations of a specific department in an organization. Floor manager tasks include assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance. A floor manager will be in charge of checking inventories and report inadequate supplies, identifying business opportunities to increase the company's sales and profitability, developing strategic procedures to maintain customer satisfaction, and managing disputes from the customers and employees. A floor manager must have excellent leadership and communication skills to address specific concerns and process customers' requests as needed.
In addition to the difference in salary, there are some other key differences worth noting. For example, assistant manager responsibilities are more likely to require skills like "paperwork," "math," "basic math," and "food safety." Meanwhile, a floor manager has duties that require skills in areas such as "pallets," "flyers," "safety standards," and "fine dining." These differences highlight just how different the day-to-day in each role looks.
Floor managers earn a higher average salary than assistant managers. But floor managers earn the highest pay in the telecommunication industry, with an average salary of $44,098. Additionally, assistant managers earn the highest salaries in the finance with average pay of $44,622 annually.floor managers earn similar levels of education than assistant managers in general. They're 0.2% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.Assistant manager vs. Manager
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an assistant manager is likely to be skilled in "paperwork," "cleanliness," "math," and "basic math," while a typical manager is skilled in "financial statements," "management," "direct reports," and "human resources."
Managers earn the highest salary when working in the finance industry, where they receive an average salary of $71,781. Comparatively, assistant managers have the highest earning potential in the finance industry, with an average salary of $44,622.Most managers achieve a similar degree level compared to assistant managers. For example, they're 3.7% more likely to graduate with a Master's Degree, and 0.5% more likely to earn a Doctoral Degree.Assistant manager vs. Assistant manager/manager training
An assistant manager/manager of training performs various support tasks to assist with maintaining smooth workflow operations, learning management skills along the way. They participate in setting goals and guidelines, establishing timelines and budgets, liaising with internal and external parties, delegating responsibilities among staff, and monitoring the daily operations, solving issues and concerns should there be any. They also perform clerical tasks such as organizing files, preparing and processing documents, handling calls and correspondence, and running errands as needed.
Types of assistant manager
Updated January 8, 2025