Assistant manager-key holder job description

The Assistant Store Manager is responsible for generating sales and providing a wonderful & cheerful customer experience in our retail stores. In addition, they will help build a strong store strategy in order to achieve goals, and help align the team around our corporate values/mission. In addition to operational responsibilities such as opening/closing, inventory management, and visual merchandising, the ASM will be a critical partner in achieving store objectives and developing the team. The ASM will be expected to model effective sales techniques and lead by example in all areas.
Responsibilities:

Achieve and exceed the personal sales and productivity goals as a store and individually, helping model and develop those skills on the team

Effectively drive business and create sales strategies to maximize sales, provide an exceptional customer experience, and maintain key performance indicators

Effectively capture client information including phone, email and address

Be a quick thinker who listens to the customer and can identify their needs and overcome objections, if raised

Demonstrate a thorough understanding of store merchandise, pricing model, and layout of the salesfloor and stockroom

Maintain the housekeeping and visual merchandising standards of the store

Proficient in various computer systems and applications such as the POS, CRM systems and inventory management systems

Safeguard the store's inventory by adherence to the company's loss prevention program

Follow all store operational policies and procedures

Requirements

Qualifications/Experience:

Prior experience in retail management for 1+ years is preferred with Assistant Manager responsibilities

A sales driven, goal oriented individual who needs to win and can lead and coach team members

Have a positive, high energy, friendly, outgoing and engaging personality. Must be willing to take the first step to initiate contact with the customers and guide them through the store

Demonstrate strong verbal and written communication skills allowing for effective communication with our customers and corporate partners

Proficiency with technology, with the ability to operate our retail POS system, Word, Excel, e-mail, etc.

Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs

Benefits

Benefits include monthly bonus program, paid sick time, and generous employee discount

Since 1949 we’ve maintained a heritage of leadership, innovation, service, and style. With great hope, energy, and a shoestring budget, friends Ebner "Eb" Glooskin and Leonard "Len" Seaman, opened a small "Workingman's" store in New Britain, Connecticut. Their roadmap to success was simple - provide quality products, offer them at fair prices, and deliver it all to customers through great service. On a cold February morning in of 1949 the first EbLens would open for business. Little did Ebner and Leonard know that one day their first store would be joined by dozens more; not only in Connecticut but throughout Massachusetts, Rhode Island, New York State, and New Hampshire. Fast forward through decades of continuous operation, and you will find the team at EbLens still working hard to provide the very best retail experience to their customers. After years of supplying all the necessities for work, and a shift into army & navy surplus, today’s EbLens has risen from selling essentials to the whole family to a premiere retail destination delivering the best and most sought after fashion inspired by today’s urban lifestyle. Times have changed since we opened our first store, and after years of serving countless customers, we have too. For the latest information on our products, events or promotions check us out at eblens.com or follow us on Facebook, Instagram (#eblensfootwear) and Twitter. But after more than 65 years some things never change. We’d still prefer you drop-in to one of our many convenient locations and see for yourself how Eb & Len are at it again!

JOB OVERVIEW: EbLens is looking for top Retail Management candidates to help lead New England’s #1 clothing and footwear company.

DUTIES AND RESPONSIBILITIES:
-Assists the Store Manager in the day-to-day management of the store in accordance with overall company policy.
-Provides sales floor leadership, including coaching, selling techniques and proper zone coverage.
-Involved in the overall merchandising of the store, helping to determine which products to feature, updating various displays and providing direction to sales staff on all merchandising activities.
-Ensures standards for quality, customer service and health and safety are met; Manages and motivates staff to increase sales and ensure efficiency.
-Ensures work schedules are adhered to and assigns employees to specific duties
-Deals with staffing issues: providing input on; hiring potential staff; employee appraisals and performance reviews; and assists in training and development of staff.
-Ensures timely updates to inventory, including price adjustments, transfers and replenishment of stock upon receipt.
-Responds to customer complaints and comments.
-Coordinates sales promotion activities
-Maintains awareness of market trends in the retail industry, understands forthcoming customer initiatives, and monitors what local competitors are doing.
-Keeps Store Manager apprised of all activities / incidents during his/her shift.

REQUIREMENTS:
-Previous experience in a retail sales environment with increasing levels of responsibility and a working knowledge of general retail practices and procedures.
-Excellent customer service skills; ability to anticipate customer needs.
-Strong communication skills: verbal and written.
-Good merchandising skills.
-Management experience in a retail sales environment or similar fast paced, customer service environment, preferred.

BENEFITS

• -Vacation and sick time
• -401K
• -Medical, dental, and vision insurance
• -Management bonus program
• -Casual dress code
• -Employee discount
• -Weekly pay

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