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Assistant manager-key holder skills for your resume and career
15 assistant manager-key holder skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Maintained quality customer service by establishing and enforcing organization standards and implementing staff training as needed.
- Established customer relationships, which encouraged for repeat customers, and excellent customer service.
2. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Construct or assemble prefabricated display properties, producing merchandise displays in windows and showcases, and on sales floor.
- Managed sales floor; welcoming customers, assisting them with product inquiries, offering suggestions and friendly service.
3. Bank Deposits
Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.
- Operated cash registers, balanced draws and safe, made bank deposits, checked in new freight, restocked and cleaned.
- Opened and closed location, which included counting register drawers and making daily bank deposits.
4. Payroll
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
- Processed payroll accurately and efficiently according to correct procedure.
- Processed payroll and personnel information.
5. Sales Associates
- Assisted sales associates were accurately performing daily task.
- Manage, train and evaluate 4-6 sales associates and facilitate general manager in implementing goal development plans.
6. Customer Complaints
- Provided timely and accurate resolution of irate customer complaints.
- Resolved customer complaints in a timely and satisfactorily manner
7. Loss Prevention
The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.
- Instructed new hires on how best to handle tough situations, high volume, potential loss prevention, and sales abilities.
- Enforced loss prevention policy and awareness on the floor to control external shrinkage.
8. Store Procedures
- Opened and closed the store to ensure proper store procedures/policies are being followed.
- Received and processed weekly inventory shipments Handled opening and closing store procedures Conducted quarterly or as needed inventory counts
9. Store Operations
- Created and maintain SLA's for training of staff regarding all store operations, including orientation to products/sales training materials.
- Maintained the store operations without any other management including the DSM for 2 months with minimal training.
10. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Installed and maintained the new POS system by utilizing technical skills in cabling and IP addressing with assistance from the vendor.
- Price new merchandise Transfer merchandise Create employee schedule Open & close store Answer customer inquiries Cashier (POS) Manage inventory
11. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Provided product knowledge to customers and worked as part of a team to meet individual and store objectives.
- Know the current product knowledge on the current styles to best fit the customers.
12. Inventory Control
- Conducted inventory control/merchandising practices using computers system to monitor stock levels.
- Inventory control utilizing a RF scanner and company software to process overstock, inventory counts, transfers and shipping.
13. Cash Drawers
- Opened store in morning preparing cash drawers and computers for use.
- Preformed daily reconciliation on cash drawers.
14. Sales Reports
A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.
- Updated inventory and sales reports.
- Assisted in preparing internal notifications and aided in regular sales reports.
15. Customer Relations
- Supervised sales personnel, assigning duties to maximize customer relations.
- Opened and closed store, built satisfied customer relationships, maintained cash drawer, and handled banking needs.
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What soft skills should all assistant manager-key holders possess?
Sonya DiPalma Ph.D.
Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville
List of assistant manager-key holder skills to add to your resume
The most important skills for an assistant manager-key holder resume and required skills for an assistant manager-key holder to have include:
- Customer Service
- Sales Floor
- Bank Deposits
- Payroll
- Sales Associates
- Customer Complaints
- Loss Prevention
- Store Procedures
- Store Operations
- POS
- Product Knowledge
- Inventory Control
- Cash Drawers
- Sales Reports
- Customer Relations
- Retail Store
- Retail Sales
- Inventory Management
- Customer Inquiries
- Store Management
- Visual Standards
- Bank Runs
- Store Associates
- Assist Store
- Quality Customer Service
- Stock Room
- Conference Calls
- Store Policies
- Employee Scheduling
- Leadership
- Product Orders
- Customer Issues
- Store Sales
- Payment Transactions
- Merchandise Displays
- Store Displays
- Store Opening
- Sales Transactions
- Cash Registers
- Stock Merchandise
- Store Inventory
- Cash Control
- Floor Displays
- Visual Displays
- Inventory Counts
- Store Layout
- Window Displays
Updated January 8, 2025
