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Assistant manager/merchandise skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Dr. Timothy Edwards,
Bruce Heiman Ph.D.
Assistant manager/merchandise example skills
Below we've compiled a list of the most critical assistant manager/merchandise skills. We ranked the top skills for assistant managers/merchandise based on the percentage of resumes they appeared on. For example, 53.1% of assistant manager/merchandise resumes contained sales floor as a skill. Continue reading to find out what skills an assistant manager/merchandise needs to be successful in the workplace.

15 assistant manager/merchandise skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how assistant managers/merchandise use sales floor:
  • Managed day-to-day activities of sales floor controlling inventory.
  • Managed sales floor and drove retail and salon sales by: addressing customer concerns, coaching employees and mitigating product loss.

2. Store Associates

Here's how assistant managers/merchandise use store associates:
  • Provided recognition, counseling and disciplinary actions to store associates in a consistent and timely manner.
  • Direct and guide store Associates to effectively execute merchandising presentation standards while maintaining overall store accountability.

3. Store Sales

Here's how assistant managers/merchandise use store sales:
  • Formulate and implement appropriate business strategies for maximizing store sales volume.
  • Analyzed store products, customer demographics, and store sales to predict the actions necessary to drive sales upwards.

4. Store Operations

Here's how assistant managers/merchandise use store operations:
  • Assisted in managing all sales and store operations and was acting manager during corporate restructuring and reorganization.
  • Complete accountability for all daily store operations of major high-end and high-volume ladies apparel outlet.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant managers/merchandise use customer service:
  • Write product descriptions for online merchandise Coordinate requirements for internet promotions Recruit talented individuals Educate/motivate teammates Provide outstanding customer service
  • Promoted from a part-time customer service representative to a full-time merchandising assistant manager within one year of service.

6. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how assistant managers/merchandise use pos:
  • Opened and closed store, utilized POS system to reconcile daily cash count, charges, returns, and exchanges.
  • Hired, trained and supervised a team of up to 12 associates to execute POS product set-up and maintenance.

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7. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how assistant managers/merchandise use loss prevention:
  • Maintain loss prevention and safety standards and ensure proper inventory and pricing directives are implemented.
  • Implemented inventory control strategies to reduce loss prevention.

8. Drive Sales

Here's how assistant managers/merchandise use drive sales:
  • Assisted Merchandise Manager in developing successful assortments to drive sales.
  • Worked with the Regional Merchandising Manager to determine spring buys to help drive sales by units and dollar amounts.

9. Direct Reports

Here's how assistant managers/merchandise use direct reports:
  • Build associate connectivity with direct reports.
  • Hired, supervised, coached and motivated a staff of up to 150 associates with as many as 75 direct reports.

10. Front End

Here's how assistant managers/merchandise use front end:
  • Involved with some operations, overseeing front end of store and markdowns.
  • Directed store front end closing and supervised associates during work day.

11. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how assistant managers/merchandise use product knowledge:
  • Assisted with guest needs offering product knowledge, merchandising, handling cash transactions, and maintaining a visually motivating boutique environment.
  • Focused on Store appearance, in stock, strategical merchandising, and product knowledge to maximize sales and gross margin.

12. Cleanliness

Here's how assistant managers/merchandise use cleanliness:
  • Maintained store cleanliness and merchandise to company standards.
  • Maintain location cleanliness and visual display Complete appropriate paperwork and administer discipline.

13. Retail Store

Here's how assistant managers/merchandise use retail store:
  • Assisted store manager in day to day operations and managed the retail store in the absence of the store manager.
  • Advanced to increasingly responsible positions, culminating in management role with oversight for a fast-paced $2 million retail store.

14. Cash Handling

Here's how assistant managers/merchandise use cash handling:
  • Resolved operational deficiencies including such topics as cash handling, deposit preparation, opening and closing procedures.
  • Manage store safe funds and ensure accurate cash handling and balancing of till cash outs and nightly bank deposits.

15. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how assistant managers/merchandise use payroll:
  • Evaluate strategic scheduling and makes recommendations to Store Manager regarding exceptions to store payroll budget.
  • Performed operational duties such as back office payroll administration and inventory management.
top-skills

What skills help Assistant Managers/Merchandise find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on assistant manager/merchandise resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What hard/technical skills are most important for assistant manager/merchandises?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What assistant manager/merchandise skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.

What type of skills will young assistant manager/merchandises need?

Dr. Barbara DavisDr. Barbara Davis LinkedIn profile

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.

What technical skills for an assistant manager/merchandise stand out to employers?

Keith HassellKeith Hassell LinkedIn profile

Executive Director of Career & Professional Development, Sacred Heart University

Employers are increasingly looking for applied skillsets and additional certifications to set a candidate apart. Sacred Heart University has recently launched a remote work certification, which houses three modules - focusing on the remote worker, the remote team and the remote leader, providing the tools and resources to comfortably leverage and utilize virtual platforms at various organizations. Additional specialized training, certifications and more are great selling tools pending on the specific area of interest. Certifications are common in areas such as project management, sales, IT/network/software, Google application and more. The candidate needs to think, "What can I do that is beyond my coursework to show I am passionate about my field? How do I make myself stand out?" Certifications is an attainable way to do this.
In addition, soft skills continue to be equally important in today's job market. NACE (the National Association of Colleges and Employers) identified seven core competencies that employers seek from entry level candidates which include critical thinking/problem solving, oral/written communication, teamwork/collaboration, digital technology, leadership, professionalism/work ethic, career management and global/intercultural fluency.
Do you want to know more?
Read more about what experts have to say about assistant manager/merchandise

List of assistant manager/merchandise skills to add to your resume

Assistant manager/merchandise skills

The most important skills for an assistant manager/merchandise resume and required skills for an assistant manager/merchandise to have include:

  • Sales Floor
  • Store Associates
  • Store Sales
  • Store Operations
  • Customer Service
  • POS
  • Loss Prevention
  • Drive Sales
  • Direct Reports
  • Front End
  • Product Knowledge
  • Cleanliness
  • Retail Store
  • Cash Handling
  • Payroll
  • Stock Room
  • Product Placement
  • Inventory Control
  • Sales Associates
  • Merchandise Flow
  • Merchandise Presentation
  • Customer Complaints
  • Shipment Processing
  • Visual Presentation
  • Merchandise Handling
  • Store Layout
  • Product Development
  • Visual Standards
  • Sales Reports
  • Daily Sales
  • Increase Sales
  • Bank Deposits
  • Market Trends
  • Sales Plan
  • Inventory Management
  • HR
  • Brand Marketing
  • Store Displays
  • Conference Calls
  • Customer Issues
  • Presentation Standards
  • Store Standards
  • Window Displays
  • Sales Volume
  • Customer Relations
  • Visual Displays
  • Merchandise Placement
  • Store Inventory
  • Customer Inquiries

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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